Supporter care jobs

We are recruiting for a Senior Acquisition Executive to join our team in London; the scope on this job involves….

Job Title: Senior Acquisition Executive

Location: Homeworking with the requirement to occasionally attend our Head Office (Vauxhall)
Salary: £34,093.64 per annum
Contract type: Full-time, Permanent

Hours: 37.5

Are you passionate about individual giving? Are you experienced in delivering successful and engaging acquisition campaigns for individual donors? Do you enjoy working collaboratively across multiple teams? Do you want to use your ‘superpowers’ to make a real change to the lives of women and girls?

If the answer is yes to all the above, then Refuge wants to hear from you!

We’re recruiting a Senior Acquisition Executive to join our high performing Fundraising team at Refuge. You’ll work collaboratively with the Individual Giving Manager, helping shape our strategy to recruit new individual supporters (cash, lottery and regular giving). Managing and delivering a range of acquisition campaigns across multiple communication channels including email, social, SMS and telemarketing, you’ll help develop and deliver targeted campaigns to our key audiences. Using an agile, test and learn approach, you’ll work closely with other teams, including our Digital, CRM and Supporter Care teams.

The ideal candidate will have proven experience in a similar role, having delivered successful campaigns to acquire individual supporters who donate via cash, regular giving or lottery.  You’ll be highly organised and be able to proactively manage multiple projects simultaneously. You will also be confident in reviewing and analysing campaign performance and making recommendations for future performance. Finally, you’ll be passionate, committed and care about the work Refuge undertakes.

This is a fabulous opportunity to join a fast-paced and energetic team. Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation in achieving our aims and are dedicated to developing and rewarding our staff. We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

If this sounds like your next role, please apply today.

Closing date: 9.00am on 30 April 2025

Interview date: 6 May 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Prospectus is pleased to be partnering an outstanding homelessness charity based in Canning Town, whose mission is to provide support to people who find themselves sleeping rough in East London. They do this by providing a safe and welcoming place to stay, and offering support through the provision of personalised support, educational and life skills opportunities. They are now a support worker, to join their Intensive Support Service. 

As a Support Worker, you will work in the ISS, providing high-quality, person-centred support to residents with a background of rough sleeping and a range of medium to high needs. These will include entrenched drug and/or alcohol issues, mental health diagnosis and a range of offending backgrounds. You will be the principal provider of support for these residents in the ISS and will also work alongside other Support Workers. You will be responsible for promoting resident engagement and empowerment through the development of positive relationships with residents, enabling them to take control of their lives and make positive changes. Additionally, you will work closely with residents to create tailored support plans that meet their specific needs and enable them.

Due to the nature of the role, you will have experience in building relationships and supporting vulnerable, disadvantaged, or excluded client groups, as well as dealing with challenging behaviours within a similar setting to the homelessness sector. You will also be able to demonstrate a level of experience and understand the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending, substance misuse and complex needs, as well as experience of working with clients through a trauma-informed approach and understand statutory compliances and standards such health and safety, equal opportunities and data protection. To be successful, you will be naturally motivated, adaptable and a committed member of the team.

If you are interested, please apply with just your CV in the first instance (in Microsoft Word format). We are reviewing CVs on an ongoing basis, so it is highly recommended to submit your application as soon as possible. 

Please note this is a full -time role Monday-Sunday, 37.5 hours per week, working on a 5-week rota basis (one week early / one week late, working 1 in 5 weekends):
•  AM – 8-4 or 9-5 
•  PM – 12-8 
•  Weekend 10-6 

Please note this is a full -time role, Monday-Sunday, 37.5 hours per week, on a rota basis. (weekend hours are 10am-6pm).  The role will be based on site, in East London.

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application.

Reports to: Fundraising and Engagement Manager

Direct reports: none

Location: Unit 7, FBC, 40 Bowling Green Lane, London, EC1R 0NE

Status, hours: Permanent, full time

Salary: Grade D, salary in the range of £32,254 - £35,560 (includes 11% London Weighting), plus benefits.

Role Summary

This role will support the expanding team with all engagement activities to ensure that good relationships are maintained with all Alcohol Change UK (ACUK) supporters, beneficiaries and volunteers. The Engagement Officer will undertake administration related to volunteer recruitment and recording of volunteer activities as well as being the first point of contact for the team ensuring ACUK delivers high levels of support to our volunteers. The role will also be responsible for creating content and delivering elements of our engagement communication programme.

Key Tasks and Responsibilities 

Please refer to the candidate pack for role and responsibilities of this post.

Important note: We monitor for use of AI in responses and will reject applications containing AI generated answers. 

Family Support Coordinator

£22,000 pa + benefits (including company car, 25 days annual leave, and pension)

London & the South East

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.

Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.

What we’re looking for:

· Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.

· A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.

· Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident MSOffice user.

· A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

• Flexible working hours to balance home and working life

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

• Company car for front line care posts

• Access to the Blue Light Card Scheme, and other rewards and discounts

• Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%

• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

• Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Digital Officer (Website) at The Royal Marsden Cancer Charity

Full Time, Permanent

Location: Chelsea, London UK with occasional travel to Sutton.

Hybrid Working: 40% of time in Chelsea/Sutton office, London UK

£28-32k DOE

What we offer:

• Hybrid working between home and Chelsea, London with occasional travel to Sutton.
• 37.5 hrs a week, with flexible working around our core hours of 10am to 4pm
• 27 days annual leave
• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
• Training, support and development opportunities
• Access to the blue light discount scheme
• Range of wellbeing initiatives

Looking for a meaningful career in digital?

The Royal Marsden Cancer Charity raises money solely to support The Royal Marsden, a world-leading cancer centre. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world.

From funding state-of-the-art equipment and ground-breaking research, to creating the very best patient environments, we will never stop looking for ways to improve the lives of people affected by cancer.

We are a very ambitious organisation which has gone through transformational growth over the past five years. Alongside funding an existing programme of world-leading research, treatment and care, the Charity has recently completed its largest capital appeal to date, successfully raising £70 million to build the Oak Cancer Centre at the hospital’s Sutton site.

About the role:

The Digital Officer is a key member of the Marketing and Digital team. We are a friendly, creative, and supportive team, responsible for raising awareness and growing the brand of The Royal Marsden Cancer Charity, as well as our website, email, social, direct mail, paid advertising and more. This is a particularly exciting time to join our growing team as we shape and improve the charity’s digital approach and prepare to launch a new large-scale capital fundraising appeal.

As Digital Officer you'll work closely with Marketing and digital colleagues, as well as fundraising teams across the organisation. You will be a key player in maintaining and improving the charity’s digital presence, focussing on website management and web content, keeping our supporters and audiences at the heart of everything you do.

It is also an exciting time to join our digital team, as this role will begin part way through a redevelopment of our website. The Digital Officer will play a vital part in supporting the wider digital team to QA and deploy the new site, and support the Digital teams efforts to embed new ways of working and processes for the new site and ongoing roadmap.

Responsibilities include, but are not limited to:

• Support day-to-day management and improvement of the website. Includes content updates to ensure information is correct and up-to-date, and editing pages as needed across the site, following digital best practice.

• Support with the blog content calendar and blog content creation. Writing, building, publishing and optimising digital content, then measuring performance using tools like GA4 and Hotjar.

• Embedding and promoting digital best practice. Ensuring new content developed follows digital, SEO and UX best practices and supporting colleagues within the charity to understand and deliver the best digital experience across key campaigns by providing advice, recommendations and feedback.

• Supporting the wider Digital Team in delivering a training programme across the organisation, which will embed our new content creation process and build digital skills across the organisation.

To be successful in your application you'll need:

• Professional experience using CMS (Content Management Systems) and knowledge of website management, on-page and technical SEO and digital best practice. Knowledge of UX is desirable but not essential.
• Experience using data tools, such as Google Analytics for reporting and identifying actionable insights.
• Excellent copywriting, editorial and proofreading skills.
• Experience in writing for the web or digital channels and creating content tailored to a variety of audiences.
• Ability to communicate, work collaboratively and build good working relationships.
• Strong organisational skills with the ability to work proactively and manage multiple projects concurrently.

The following are beneficial to your application but not essential:

• Experience of digital collaboration and project management tools like Trello, MS teams or JIRA.
• Experience in a similar role within a complex organisation, charity or health/science organisation.
• Experience of working with contractors, agencies and freelancers.
• Previous training in digital publishing, digital marketing, Google Analytics, SEO, UX, copy writing or similar.

If this sounds like you, we’d love to hear from you!

How to Apply:

Please click 'Apply' and submit your CV and cover letter.

• Deadline for applications is 28th April.
• Interviews will take place from 28th April to 8th May.
• Role starts from 1st July.

Navigators are the first point of contact into the Recovery and wellbeing pathway in the Recovery and Wellbeing Service.

Our Navigators signpost people to services within the borough that are tailored to their goals, needs and aspirations. Service users may be provided with information and advice or be signposted internally and/or externally. Follow up calls are made to service users to ensure signposted services have been accessed.  The Navigators also support people who may need support in small steps towards connecting with resources and opportunities available.

If you are passionate about providing support to individuals and are dedicated to promoting mental health awareness, we would love to hear from you.

We’re looking for a youth worker to lead our weekly educational youth club programme in Bournemouth. Delivered in partnership with International Care Network (ICN), sessions take place on a weekly basis between 4.30-7.30pm throughout the year including school holidays.

The role is six hours a week (three hours on a Wednesday at Club Class plus three hours a week for planning/prep/meetings).

Main purpose of the role:

The youth worker will plan, deliver and facilitate educational and cultural activities to separated children (16-21 years old) in the context of an interactive youth club held weekly in partnership with the ICN in Bournemouth. Although you will prepare and deliver the materials, you will be supported by our youth support worker and ICN support worker during the actual Club Class session. Plus one support worker from ICN and one staff member from Bournemouth, Christchurch, Poole local authority (BCP LA) – usually a personal advisor or social worker.

Main duties:

• Research, plan and devise educational activities/classes for the weekly sessions based on our Club Class framework
• Deliver and facilitate the weekly Club Class with the support of our youth support worker and the ICN support worker.
• Source outside facilitators on occasion (on a voluntary basis) to deliver specialist sessions 
• Ensure sessions are young people-led and participants have an opportunity to input into future Club Class sessions using our participatory feedback mechanism 
• Provide emotional support and guidance to the group (please note this is not a casework role), referring individual young people to their case worker where one-to-one support is required.
• Ensure the highest level of safeguarding for the young people attending with adherence to The Separated Child Foundation’s safeguarding policy
• Work with the Programme Manager to evaluate Club Class with participants to ensure the sessions are appropriate and relevant to their needs, and propose amendments and improvements to the Club Class framework as required
• Gather feedback (anonymised where necessary) from participants to populate social media, support funding bids and include in programme management reporting
• Provide line manager with regular feedback on the sessions and future plans during routine catch up calls and Programme Manager in-person visits

Person Specification:

• Experience in planning and delivering youth-led interactive group workshops using varied techniques and approaches
• Experience of working with or supporting young people, preferably separated asylum seeking and refugee children and/or young people for whom English is not first language
• Qualification in Youth Work or comparable subject
• Awareness of the needs of young people, preferably separated asylum seeking and refugee children
• Awareness of safeguarding and child protection principles and practice 
• Self-confidence and the ability to approach and engage with young people
• Experience of working with different languages, cultures and/or social backgrounds
• A competence in use of basic IT skills such as use of PowerPoint 
• Good organisation and planning skills, particularly related to youth work 
• A commitment to the work and values of The Separated Child Foundation
• An understanding and commitment to equal opportunities in practice
• Effective communication skills, and a good level, and understanding of spoken and written English
• An understanding of the need to provide a quality service without compromising professional boundaries 
• Effective team player, able to work collaboratively and quickly develop and maintain a strong relationship with the existing team
• An understanding of confidentiality, and an impartial and non-directive approach when working with clients
• Must consent to and provide all relevant documentation for an enhanced disclosure by the DBS

Job reference: FSWBH20/Apr25
Location: Brighton & Hove
Hours: 20 hours per week, across a rolling 7-day rota (includes sleep-in shifts)
Contract: Permanent
Salary: £26,726 per annum pro rata (£14,446 final)
Additional pay: £30.00 per sleep-in shift
Annual Leave: 27 days pro rata, plus statutory holidays and 3 additional days at Christmas

Are you looking for a new challenge and a genuinely rewarding role?

We are seeking a dedicated and empathetic Floating Support Worker to join our Stopover Supported Housing team in Brighton & Hove.

Stopover provides the only female-specific supported housing for young women in Brighton & Hove and West Sussex. The service offers a pathway from high to low levels of support, giving young women aged 16–25 a safe and stable environment in which to rebuild their lives and move toward independence.

You will work primarily within our low-level support projects, supporting young women who have often experienced trauma, abuse, mental health challenges, and housing instability. Your role will be to build consistent, trusting professional relationships and support residents in developing confidence, life skills and resilience.

Why Join Impact Initiatives?

Support for You
We understand the emotional demands of this work, and we prioritise the wellbeing of our staff. All team members receive:

· Regular wellbeing and reflective pathway sessions with an external psychologist

· Supervision and restorative circles facilitated by external professionals

· A supportive, experienced team environment where your voice is heard

A Healthy Work-Life Balance
Our structured rota is designed to support wellbeing and predictability:

· Work 3 days on, get 1 day off

· Work 4 days on, get 2 days off

· Alternate weekends off guaranteed

· Paid sleep-in and on-call shifts included

Room to Grow
There are clear progression opportunities within the team. Many Support Workers go on to become Senior Support Workers and develop specialisms in housing, safeguarding, or youth leadership.

A Role with Real Impact
This is a varied and enriching position. No two days are the same, and the effect of your work is often visible in short timeframes. You’ll be part of a team that makes a tangible difference in the lives of young women, every single day.

We’re Looking for Someone Who Can:

• Build trauma-informed, empowering relationships with young women aged 16–25
• Support residents to access education, employment or training
• Assist with personal and emotional matters such as health, relationships, and wellbeing
• Co-facilitate life skills sessions and support group activities
• Work within safeguarding, risk management, and confidentiality frameworks
• Work flexible hours on a rota that includes evenings, weekends and sleep-ins

Who You Are:

• You have experience supporting young people or vulnerable individuals
• You understand trauma-informed care and are committed to inclusive, non-judgemental practice
• You’re emotionally resilient, calm under pressure, and a strong team player
• You’re confident using IT systems and can maintain accurate, professional case records
• You’re reliable, flexible, and passionate about improving young lives

Want to Get a Feel for the Job?

We welcome informal conversations and visits to the service. Please contact us for a chat or to arrange a visit to our main project.

Additional Information:

• This post is open to female applicants only, as being female is considered a Genuine Occupational Requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
• This post is exempt from the Rehabilitation of Offenders Act 1974 and subject to an Enhanced DBS check.
• We regret that we are unable to sponsor applicants who do not already have the right to work in the UK.
• All interviews will be held in person – we are unable to accommodate virtual interviews.

Closing date: Monday, 28th April 2025
Interview dates: Week commencing Monday, 5th May 2025

We are looking for an additional Community Engagement Officer to join our team working on a contract we hold with the Care Quality Commission.

Do you live in the London or East of England region? (Please note that this role is remote but you should be based in London or the East of England and will be required to travel within those regions).

Do you have a range of excellent communication skills?

Do you have the skills and experience of engaging with a diverse group of individuals, organisations and groups who represent seldom heard communities?

Are you able to provide outstanding customer care and represent Choice Support in a positive and professional manner to both internal and external agencies?

Are you able to be home-based and have the ability to travel to different locations in London and the East of England?

Do you want to develop your skills, knowledge and experience of inclusion and diversity and work closely with our Care Quality Commission colleagues?

Then this is the role you’ve been looking for!

What we are looking for:

· A thorough understanding of inclusion and engagement work

· A thorough understanding of seldom heard communities

· To be able work to a high standard with a demanding and ever-changing workload

· Good communication and presentation skills

· Enthusiasm and a positive attitude

· The ability to manage and prioritise a demanding workload

What you’ll receive in return:

· A supportive and collaborative team

· Training and development

· Attendance bonus

· 25 days annual leave plus bank holidays

· Life assurance

· Discounted shopping vouchers

Our Recovery Worker will be an integral part of the 121 floating support service which is an integrated, coordinated and holistic service aiming to support individuals with mental health needs within the community.

You will have a case load of clients to manage their health and wellbeing, maintain independence and identify strengths, goals and aspirations.

Your focus will be reducing social isolation and building social networks of support and signposting clients to local community resources. You will help the team in promoting an environment where service users are experts by their experience.

Are you looking for a new challenge and a genuinely rewarding role?

We are seeking a dedicated and empathetic Support Worker to join our Stopover Supported Housing team in Brighton & Hove.

Stopover provides the only female-specific supported housing for young women in Brighton & Hove and West Sussex. The service offers a pathway from high to low levels of support, giving young women aged 16–25 a safe and stable environment in which to rebuild their lives and move toward independence.

You will work within our medium to high-level support projects, supporting young women who have often experienced trauma, abuse, mental health challenges, and housing instability. Your role will be to build consistent, trusting professional relationships and support residents in developing confidence, life skills and resilience.

Why Join Impact Initiatives?

Support for You
We understand the emotional demands of this work, and we prioritise the wellbeing of our staff. All team members receive:

· Regular wellbeing and reflective pathway sessions with an external psychologist

· Supervision and restorative circles facilitated by external professionals

· A supportive, experienced team environment where your voice is heard

A Healthy Work-Life Balance
Our structured rota is designed to support wellbeing and predictability:

· Work 3 days on, get 1 day off

· Work 4 days on, get 2 days off

· Alternate weekends off guaranteed

· Paid sleep-in shifts included

Room to Grow
There are clear progression opportunities within the team. Many Support Workers go on to become Senior Support Workers and develop specialisms in housing, safeguarding, or youth leadership.

A Role with Real Impact
This is a varied and enriching position. No two days are the same, and the effect of your work is often visible in short timeframes. You’ll be part of a team that makes a tangible difference in the lives of young women, every single day.

We’re Looking for Someone Who Can:

• Build trauma-informed, empowering relationships with young women aged 16–25
• Support residents to access education, employment or training
• Assist with personal and emotional matters such as health, relationships, and wellbeing
• Co-facilitate life skills sessions and support group activities
• Work within safeguarding, risk management, and confidentiality frameworks
• Work flexible hours on a rota that includes evenings, weekends and sleep-ins

Who You Are:

• You have experience supporting young people or vulnerable individuals
• You understand trauma-informed care and are committed to inclusive, non-judgemental practice
• You’re emotionally resilient, calm under pressure, and a strong team player
• You’re confident using IT systems and can maintain accurate, professional case records
• You’re reliable, flexible, and passionate about improving young lives

Want to Get a Feel for the Job?

We welcome informal conversations and visits to the service. Pleaese us for a chat or to arrange a visit to our main project.

Additional Information:

• This post is open to female applicants only, as being female is considered a Genuine Occupational Requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
• This post is exempt from the Rehabilitation of Offenders Act 1974 and subject to an Enhanced DBS check.
• We regret that we are unable to sponsor applicants who do not already have the right to work in the UK.
• All interviews will be held in person – we are unable to accommodate virtual interviews.

Closing date: Monday, 28th April 2025
Interview dates: Week commencing Monday, 5th May 2025

Role description: 

We are seeking a highly motivated and self-driven individual to join our Fundraising Team as the Community Fundraiser. You will lead, plan, cost and deliver an exciting and varied community fundraising programme to grow income and a strong return on investment. You will need to work closely with the Director of Fundraising to shape the plans and resources required for the future.

The post holder will require a good knowledge of fundraising and considerable energy and enthusiasm that will inspire patients, visitors, hospital staff and the local community to choose Southampton Hospitals Charity as their preferred charity. 

Main Responsibilities: 

• To develop, support the delivery of and evaluate a strategic supporter journey and stewardship journey across the community fundraising programme focused on generating net return and supporter retention.  

• To create and increase awareness of fundraising for Southampton Hospitals Charity across all University Hospital Southampton sites working closely with the Marketing and Communications team

• To foster effective and productive relationships with key stakeholders including consultants, doctors, nurses, care group managers etc 

• To ensure visibility of fundraising materials including poster sites and leaflet holders in the hospitals, community etc and ensure they are kept up to date and relevant

• To be proactive in seeking out new fundraising opportunities, relationships, and networks. 

• To lead on researching and developing Trust and charity networks to acquire new supporters in the communities served by the UHS Trust based on audience insight and analysis

• To build and maintain relationships with supporters through face to face, telephone, email, and written correspondence with the aim of securing financial and “in kind” support. 

• To have an insight led approach to our activities, regularly analysing data and gathering supporter feedback.

• To develop a comprehensive pipeline of fundraising opportunities such as adopted charity of the year for regional shows and events, mayors and golf captains. 

• To be the first point of contact for groups and individuals organising community activities to raise money for SHC, motivating and encouraging them to raise as much money as possible. 

• To proactively research and identify influential individuals in schools and community groups to build and develop relationships and gather support for key campaigns 

• To appropriately support all community fundraising activities- Thank and report on how money is spent and provide high levels of supporter relationship management which will result in long term support. 

• To liaise and manage relationships with external suppliers such as 3rd party event organisers, event companies and venues. 

Other 

• To be responsible for the input and maintenance of the fundraising database (Beacon) and ensure records are kept up to date in a timely, accurate and consistent manner

• Be aware of income and expenditure budgets working to ensure all activity achieves a return on investment of 4:1 

• To be aware of the changing external environment to pick up on opportunities and keep abreast of current trends, circumstances or topical issues that will enhance the event or the charity. 

• To keep up to date with guidance and best practice from the Fundraising Regulator and Chartered Institute of Fundraising 

Person Specification: 

Knowledge and experience 

• Experience of increasing income through successful community, events, corporate or volunteer fundraising programmes or equivalent transferable experience from another sector 

• Experience of successful project management including planning and delivering projects within budgets and on time to meet departmental, team and personal objectives and KPIs 

• A proven track record of delivering an excellent customer/supporter stewardship experience 

• Experience of managing multiple projects and budgets 

• Demonstrable experience in using data insight and analysis to inform decision making 

• Excellent IT skills including using Excel, Word, Outlook and Power Point as well as experience of administering and maintaining dedicated supporter CMS databases 

• Knowledge of a Fundraising Database and knowledge of fundraising regulations e.g. GDPR

Skills, abilities, and behaviours 

• Excellent interpersonal and negotiation skills with the ability to motivate and influence people 

• Ability to build personal, meaningful relationships with colleagues, customers, supporters and donors 

• Ability to adapt quickly and be solutions focussed 

• Ability to prioritise and manage a demanding workload and work on several priorities at once: ability and willingness to adapt to changing workloads and priorities 

• Ability to work as part of team and to use own initiative  

• Knowledge and experience of using a CRM database (Beacon) 

• Excellent communication skills with an ability to prepare and deliver compelling presentations and engage with a wide range of audiences 

• Good written skills with the ability to communicate with different stakeholders 

• Self-driven and results orientated with a positive outlook and clear focus on supporters. 

• Willingness to work hard and attend, where necessary commitments outside normal office hours. 

• A Full UK driving license and access to a car. 

This is your opportunity to make a real difference!

Nottingham Hospitals Charity is looking for a Community Fundraiser to join the team and play a crucial role in growing our community fundraising income. The team needs an energetic and confident communicator who enjoys building long lasting relationships with supporters and wants to make real impact for our amazing local NHS hospitals.

Working to support Nottingham University Hospitals NHS Trust, this varied role will support on the delivery of a diverse portfolio of community partners, supporters and events. The successful candidate will have a friendly and engaging personality and enjoy engaging people face to face, over the phone and via email.

As a small, dynamic team, we have big ambitions to build on this income stream and grow our community income in the coming years. The role will entail identifying, managing and growing a portfolio of community supporters to help us deliver our fundraising ambitions.

You could be an individual who is already successfully working in fundraising or perhaps has been inspired to make the leap into the third sector with transferable experience. Above all, you must be energetic, target-driven and able to communicate with real passion and influence.

About Nottingham Hospitals Charity

Nottingham Hospitals Charity exists to support patients, families and staff at Nottingham University Hospitals NHS Trust, which includes the City Hospital, Queen’s Medical Centre, Nottingham Children’s Hospital, Hayward House palliative care centre and Ropewalk House hearing centre.

As one of the biggest NHS charities in the UK, Nottingham Hospitals Charity has raised over £60million in 17 years, to fund state-of-the-art specialist equipment, medical research projects, enhancements to the hospital environment, and staff support programmes.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

 

Main duties of the job

Reporting to the Senior Community Fundraising Manager, you will grow our community income by recruiting and managing community supporters to drive our fundraising efforts across our key campaigns, lead and motivate individuals to take part in fundraising activities, turning conversations into lasting relationships that support our amazing local NHS hospitals.

Working primarily with community supporters, the post-holder will also need to work closely with our Corporate, Individual Giving and Legacy, Comms and Marketing colleagues in support of our overall objectives.

 

KEY JOB RESPONSIBILITIES

• Manage and cultivate a portfolio of community supporters and prospects to grow income
   
• Build multi-layered stewardship plan that secures long-term support and offers excellent customer service
   
• Build year-round cultivation and stewardship event plan for individual supporters and community groups
   
• Support Senior Community Fundraising Manager to develop and implement annual community fundraising action plans to grow income, generate new leads and manage ongoing relationships
   
• Conduct prospect research to identify best prospects and plan approaches to introduce the Charity to secure support, to include Charity of the Year partnerships and sponsorship opportunities
   
• Proactively cultivate and develop relationships with new community supporters and develop relationships with existing donors to secure ongoing support
   
• Provide effective relationship management and stewardship to demonstrably increase retention of community donors
   
• To promote and help co-ordinate NHC volunteering opportunities
   
• Think creatively to develop fundraising initiatives to encourage community supporters to engage with Nottingham Hospitals Charity quickly and easily
   
• Identify opportunities to secure Nottingham Hospitals Charity as the beneficiary for community charity events
   
• Support with the planning and execution of events and opportunities for community partners to showcase our work and engage with new supporters
   
• To ensure the meticulous recording of all data on Raiser’s Edge and filing systems (including personal data and financial information)
   
• To work with Nottingham Hospitals Charity’s fundraising, administrative and IT systems and guidelines
   
• To represent Nottingham Hospitals Charity internally and externally as required
   
• To regularly work outside of regular office hours
   
• To undertake any other duties, which may be reasonably required
   

If you have any questions about the role or working at Nottingham Hospitals Charity, please contact Michelle Dorman or Sam Cousens at Nottingham Hospitals Charity

Permanent, Full Time

Circa £28,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

This role presents a great opportunity for a candidate with strong administrative, communication and team-working skills to join the Strategic Partnerships team at the RAF’s leading welfare charity. The Strategic Partnerships team manages the Fund’s relationships with corporate partners who play a vital role in making the Fund’s work possible. The team also develops and markets new fundraising offerings as well as identifying, researching and engaging with new corporate partners who will help the Fund stand side-by-side with the RAF Family in years to come.

This is an ideal role for a candidate already working in the charity sector and wishing to develop their skills in an active partnerships team, or for a candidate interested in transferring their skills into the charity sector. This role is an important one in supporting activity across the team, and particularly the work of the Strategic Partnerships Managers, with a focus on administrative support as well as liaising with internal and external stakeholders. In this role you will enable the team to build relationships and meet ambitious fundraising targets, allowing the charity to change the lives of beneficiaries facing hardship now and in the future.

The role will be office based at our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

If you have any queries regarding the role, please email the address displayed on the recruitment portal.

The closing date for applications is Friday 2nd May 2025, 5:00pm.

Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).