Supported Housing Worker Jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Your collaborative style, pro-active approach and ability to provide positive informal coaching, will see you thrive in this eclectic environment where no two days are alike. Our social enterprises revolve around the collection and sale or recycling of donated furniture and household goods, and we also have two eco holiday pods. Ideally you would have some work experience in retail, driving and warehousing, in order to best support Companions in their roles and model best practise.
Using your keen organisation skills, you’ll work with multiple Companions to assess their current skills, identify goals together and co-develop a pathway to achieve them. You’ll be motivated by working side-by-side with Companions in our social enterprises to demonstrate best practise, leading by example and encouraging active engagement in the workplace from all participants. This is a hands-on role based in our social enterprises and you’ll thrive on getting Companions working alongside you to develop the kind of work skills and understanding essential for employment.
Reporting to the Social Enterprise Manager, you’ll work with our support and social enterprise teams to develop a coordinated approach to job coaching, tracking progress and setting targets. You will be vital in ensuring that both teams are kept in the loop around support needs and successes.
Your ability to coach people from a diverse range of backgrounds, with different learning styles and neurodiversity, will help you to develop a culture of inclusivity and mutual support. You’ll develop strong relationships within the organisation and identify and establish valuable collaborations with local employers and training providers.
If this sounds like you, and you want to know you are making a difference every day, we'de love to receive your application. You can apply here on Charity Job or by downloading the recruitment pack and following the instructions.
The post you have applied for is exempt from the Rehabilitation of Offenders Act 1974, which means that all convictions (spent or unspent), cautions, reprimands and final warnings on your criminal record need to be disclosed. Having a criminal record isn't a barrier to employment, but we do need to make sure the applicant is suitable for working with vulnerable adults.
To empower people affected by homelessness and poverty to change their lives for the better whilst using our voice to achieve social change
![IMG-20240420-WA0005.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/img_20240420_wa0005_2024_04_22_12_57_20_pm.jpg)
![LR DPP COMPANION 1 002.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/lr_dpp_companion_1_002_2024_04_22_12_57_20_pm.jpg)
![LR DPP STP SHOP 066.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/lr_dpp_stp_shop_066_2024_04_22_12_57_20_pm.jpg)
The client requests no contact from agencies or media sales.
Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
ABOUT THE ROLE
We're hiring a specialist women’s refuge, Service Manager. Someone who really cares about the rights of women and their children to join our new service in West London. This role is an opportunity for a leader to support and manage a refuge accommodation for women and children surviving domestic abuse many of whom are living with trauma .
The service provides a much needed safe space and support for women to feel empowered in their healing journey and to feel secure in their independence, strength and skill. The successful candidate will support in leading the service which spans over 3 buildings and will develop their team which consists of support mentors and children and family workers. We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way.
You will the have overall responsibility of your service and team, aiming to deliver a high quality, trauma informed service to your residents. Your role is to ensure full contract and regulatory compliance whilst being a role model/leader for your team to achieve KPI's and other requirements as per the service needs.
Shift/Working pattern: 37.5 hours a week in service Monday to Friday 9am to 5pm, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of a person-centred organisation!
ABOUT YOU
The successful applicant will have keen knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills.
We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!
OVERVIEW OF KEY RESPONSIBILITIES
Line Management and Leadership
- Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
- Provide leadership and management throughout the full employee lifecycle.
- Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
- Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.
Service Delivery
- Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
- Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
- Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary.
- Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
- Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
- Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.
Risk Management
- Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
- Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
- Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.
Property and Housing Management
- Ensure the accommodation in which residents live is clean and maintained to a high standard
- Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
- Ensure a provision of high quality housing management service is provided to residents.
Financial Management
- Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
- Promote effective cost control mechanisms and other financial activities.
- Maintain financial management within the service.
Other
- Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.
KEY CRITERIA
What we are looking for:
- It is an occupational requirement that the post holder is female
- Knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills.
- Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- Previous experience in people management and development
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of Housing Management, including voids and evictions
What we would like, but not essential:
- Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
The role will provide generalist social welfare advice to people referred into the Centre’s Social Prescribing service. The role will focus on what matters to the individual and take a holistic approach, providing welfare benefits, housing, debt, food and energy advice.
The Generalist Advisor will work with the Centre’s Advisor and Caseworker and refer to agencies at a specialist level including immigration, legal advice and debt as well as support individuals to access a range of services and activities in their local communities.
The role will build collaborative relationships with GP practice staff, including supporting the delivery of social welfare advice training to enable health professionals to identify and connect people experiencing hardship with the support they need to improve their circumstances and prevent problems developing into crisis.
The role will help shape the Bromley by Bow Centre’s Social Prescribing service so that it reflects the changing environment and helps reduce health inequalities locally.
Essential skills, experience and knowledge
• Commitment to the vision and mission of the Bromley by Bow Centre
• Knowledge and understanding of the social determinants of health and how they impact on integrated services in a
• community setting
• An understanding of the systemic inequalities and barriers that people in our community face and a commitment to antiracist and inclusive practice
• Commitment to further developing the understanding of our work and the difference our work makes
• Level 3 qualification in Advice and Guidance
• Substantial experience of delivering energy, welfare benefits and debt advice including casework to Advice Quality
• Standard (AQS)
• Experience of delivering assisted and generalist advice in relation to housing, welfare benefits, debt and energy and to
• Advice Quality Standards (AQS)
• NEA Level 3 Energy Awareness or willingness to work towards it
• Experience of a personalised approach to supporting people
• Ability to work on own initiative, prioritise and organise own caseload
• Ability to relate to people from different backgrounds
• Ability to make complex information accessible
• Excellent interpersonal and communication skills
• Commitment to support the development of social policy work
• Ability to liaise with other professionals and organisations
• Tact and diplomacy to deal with sensitive and confidential information
• Experience of working in collaboration with partners and stakeholders
• Flexibility and a willingness to work in innovative and non-traditional ways
Desirable
• Ability to speak a community language (e.g. Bengali)
• Experience of monitoring and reporting on advice services to contract standards and specifications
Location: Bromley by Bow Centre
Job Type: Part time, 28 hours per week
Contract Type: Fixed Term Contract
Salary: £29,702 per annum (pro rata to £23,761.60 p.a 0.8 FTE)
You may also have experience in the following: Social Welfare, Social Liaison, Social Worker, Social Prescribing Link Worker, Advise, Counselling, Not For Profit, Charity, Advocacy, Nursing, Advice Worker, Service Coordinator, Project Coordinator, Service Delivery, etc.
REF-215 770
Repairs and Maintenance Coordinator
Location: Bowburn, DH6 5PF
Salary: £24,020 - £30,790 per annum
The organisation is one of England’s most successful home-grown charities. They provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. They are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential.
By joining their teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in their service users and their ability to make positive changes when they don’t always believe in themselves.
The Role
The main aim of this role is to provide the coordination and administration of their day to day repairs and maintenance functions for both responsive, planned and preventative maintenance and compliance.
- Identify reported repair issues through consultation with the customer (and, where appropriate external services and wider housing team) allocate and schedule repairs following repair timescales in line with KPIs, and manage this process.
- Ensure all periodic testing, e.g. Gas Safety, Electrical Inspection, six monthly testing of Fire Alarm, Emergency Lighting, and other cyclical maintenance’ is completed within the required timescales by an approved contactor in line with targets/KPIs
- Ensure effective communication with customers, staff, contractors and all relevant stakeholders around timescales and access restrictions to properties/premises.
- Provide day-to-day coordination of the internal Repairs & Maintenance Operatives, and external contractors updating diaries, systems and schedules, to ensure within repair timescales.
- Be the first point of contact for Repairs & Maintenance Service for their customers, support workers, housing staff and contractors.
- Support to source and administer new external contractors in new and existing areas ensuring quality of work and value for money are being achieved.
- Investigate and process all maintenance requests and repair orders including reactive, planned and remedial works.
- Undertake property/void inspections and annual condition surveys when required, this could be in void or tenanted properties
- Provide effective support and coordination to the wider housing team, around property condition and repairs, to ensure effective joint working.
Benefits
- Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
- Annual leave purchase scheme
- Enhanced occupational sick pay
- Enhanced employer contribution to your workplace pension
- Death in service benefit
- Free Will writing
- Eyecare vouchers
- Blue light card discount
- Fantastic learning and development opportunities, including free training courses
- Work-life balance- flexible working and family friendly policies
- Happy, Healthy You! – their wellbeing offers for their workforce
- Employee Assist Programme and Support Networks
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please proceed through the following link to be redirected to their website to complete your application.
The organisation is an equal opportunities employer
They value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. They encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for them, they want to hear for you. They also welcome applications from people with lived experience with substance use.
THE CHARITY
Unfold is led by the people we serve, and we get people where they want to be. We’re a bold, agile and growing organization, with a friendly, energetic and welcoming team. As an established local charity, we’re powered by volunteers who support young people and families to identify and achieve goals that matter to them. We provide mentoring and peer support groups to people in Westminster, Kensington and Chelsea and the neighbouring boroughs.
We’re open to everyone, but we target those who face the most challenges: 93% of the people we work with describe themselves as coming from a racialized group, 85% of the families we support are single-parent households headed by a woman, and 75% of the children we support are eligible for free school meals. We also run specialized programmes of support for people seeking asylum and those with refugee status. Last year we provided one-to-one mentoring to over 246 people, and group support to a further 252 people. With increasing demand for our services, we expect to provide direct support to over 350 individuals in the coming year.
In our programme of support for parents, we have two primary programmes, a ‘Mentoring for Mothers’, for women with children aged 5+, which aims to improve well-being, confidence, connectedness and reduce loneliness. We also run Women’s Support Groups, which are friendly, relaxed spaces for women to meet, socialise, share challenges, offer support to one another and find out about services that meet their needs.
POSITION SUMMARY
In partnership with the local authority, Unfold is developing a new programme in the Royal Borough of Kensington & Chelsea in support of the families who have been made homeless or are at risk of homelessness who are accommodated in Bed & Breakfast and commercial hotels, within and outside of the borough. Collaborating with local family services and public health team, Unfold will offer
- Outreach to families in hotels and B&Bs
- Women’s Support Group
- Mentoring for five women
As an Outreach & Programme Coordinator Officer, you will be visiting the families and carrying out a screening to identify priority needs for appropriate signposting and connecting the families back to local services in Kensington & Chelsea. Part of the role will be to set up and run a weekly Women’s Support Group aiming to support the families build connections and find about further services in Kensington & Chelsea or in their new areas. Mentoring is part of the support women will be able to access, and as the Outreach & Programme Coordinator Officer you will be identifying women who are ready to engage in mentoring and working with Unfold colleagues to match them with a mentor, supporting mentoring pairs in their time together.
At Unfold, we work with people with different needs, ages, and backgrounds, so the right person for this role needs to be a great communicator, enjoys connecting with people, has empathy and understands the challenges families face in temporary accommodation arrangements.
WHAT YOU'LL BE DOING
Outreach
- Create a plan for visiting on a regular basis all Bed & Breakfast and commercial hotels in five main London boroughs where families have been placed.
- Act as a friendly face who families will trust, building recognition and local knowledge.
- Conduct an initial screening on location to summarise the families’ – both parents and children presenting circumstances.
- Following project referral pathways, share findings of the screening with partner services in Kensington and Chelsea, ensuring that appropriate services are notified.
- Assist families to engage with family support services in Kensington & Chelsea.
- Assist families to access local services in the borough the hotel is located within if appropriate.
- Signpost to local wellbeing activities to meet needs identified by the family, taking into consideration their specific needs and interests.
- Update appropriate resources and signposting materials.
- Identify risks and escalate them in a timely manner to appropriate services.
Women’s Support Group Facilitation & Coordination
- With the support of the Programme Manager, set up and coordinate one weekly Women’s Support Group, following Unfold’s peer support model.
- Create a friendly, welcoming atmosphere so that members feel at ease and able to determine group activities.
- Conduct monitoring of the WSG, including new member registration and attendance.
- Coordinate resources and materials needed for the smooth running of the sessions and signposting.
- Plan groups to meet the needs of members, with lively and engaging sessions in response to needs of group members, coordinating visits from external partners in health, wellbeing, culture and arts.
- Be proactive in outreach and communications to the group, maximising participation and ensuring that everyone feels welcome.
Mentoring Support
- Promote mentoring to women in hotels and B&Bs, so that they’re aware of the benefits and feel they can take up the offer when they’re ready.
- Identify and onboard participants who are ready for mentoring.
- Organise and run assessment and matching sessions for five women, periodically reviewing with mentors and mentees.
- Support mentors to connect mentees with services and activities that meet their needs, using knowledge of local services
- Ensure all participants are aware of and follow safeguarding measures in line with Unfold’s policies.
- Provide ongoing support to volunteers to help them flourish as mentors responding to any questions and concerns.
- Support in the delivery of virtual and in-person mentor training and monthly supervision sessions.
- Make sure our monitoring systems are being used as intended providing support to mentors and mentees as needed.
Administrative Support
- Manage cases with Beacon, our CRM system, making sure all the data is inputted correctly and is up-to-date.
Other Duties and Responsibilities
- Participate in regular management supervision, team meetings and annual appraisal; help to identify your own job-related development and training needs.
- Adhere to Unfold’s code of confidentiality, safeguarding, equal opportunities and all other policies.
- Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with aims, values and ethos of Unfold.
The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. As the role evolves, the Senior Programme Officer may require undertaking other tasks assigned by the Programme Manager and it is expected that duties will be reviewed and revised as required.
The role may involve out of hours working, for which time off in lieu will be granted.
Join and update project meetings with council and NHS colleagues
ABOUT YOU
Essential Skills & Experience
- Strong communication skills (verbal and written), with excellent written and spoken English.
- An ability to communicate with people from a wide range of backgrounds.
- Experience working with adults seeking support in the community.
- Experience of working with families and children.
- Experience of working or volunteering in a drop in setting.
- Knowledge and experience about safeguarding the welfare of children and vulnerable adults, ideally in volunteering contexts.
- Excellent IT skills including MS Office suite.
- Excellent organisational skills – ability to manage multiple tasks.
Personal Attributes
- Passionate about supporting families to improve outcomes for children, young people and parents.
- Outstanding interpersonal skills
- Empathy with people facing challenging situations.
- A hands-on, highly motivated individual with great empathy.
- Ability to work as part of a small team, listening to and valuing the contribution of all staff, service users and volunteers, whilst also working independently.
- Willing and able to work the occasional evenings and weekends
Desirable
- Ability to work with CRM systems and databases.
- Has knowledge or lived experience in the borough of Kensington & Chelsea.
- Understanding of the welfare system.
- Understanding of the housing rights & entitlements of individuals.
- Ability to speak another language, for example Pashtu, Dari, Urdu, Arabic, Farsi language skills.
- Experience of building and sustaining effective partnerships and external networks
- Track record of volunteer management
As the post may involve contact with children and vulnerable adults, a DBS check and two references will be required.
Unfold is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Unfold supports families and young people in London, helping them get where they want to be through mentoring powered by volunteers and support groups
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We believe that sexual violence is a pandemic but is preventable. We challenge society to acknowledge its reality, and our individual and collective responsibility for it.
Trust House Reading is a dedicated support service for those who have experienced sexual violence. We provide specialist support to people of all ages and genders who have been impacted by rape and sexual abuse either recently or in the past and for people who support them including family and friends.
We are looking for a Children’s Independent Sexual Violence Advisor (ChISVA) to provide advocacy and support to children and young people (up to the age of 17) and their families who have been victims of sexual violence including child sexual abuse and child sexual exploitation.
The role:
Our ChISVA service was launched in 2018 to support children and young people (aged 4 to 17 years) and their families who have been impacted by rape, sexual abuse and child sexual exploitation across Thames Valley. They will work closely with the Police Service, Sexual Assault Referral Centre, CPS, and other relevant organisations.
The role will involve extensive travel across the Thames Valley, working with clients in schools as well as other professional locations.
Supervision and ongoing support will be provided.
Trust House Reading is committed to safeguarding and expects all staff and volunteers to share this commitment.
Employment checks:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced Disclosure and Barring Service (DBS) check to be conducted for details of any previous criminal convictions.
Following a job offer, two employment references will be sought. One of these should be your current or most recent employer.
The client requests no contact from agencies or media sales.
FearFree delivers services across the South West for victims and perpetrators of domestic abuse and victims of sexual violence. We provide responsive, victim focused, and trauma informed support and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.
Following a successful trial in several surgeries, the Interpersonal Trauma Response Service (ITRS) is now being rolled out across Devon, Plymouth and Torbay. This makes it a very exciting opportunity to take ownership and be part of an innovative new service, delivering real improvements to the local community.
The aim of the ITRS is to improve the health, wellbeing and safety of people who have been exposed to trauma arising from sexual violence and abuse and/or domestic abuse. We provide adults whose health is being negatively impacted by interpersonal trauma with appropriate support. We also provide support to children affected by domestic abuse, and provide people who are using abusive behaviours with appropriate support and interventions.
Your team will provide appropriate training to GP surgeries to improve identification, enquiry and response for patients. The Specialist Children and Young People’s Advisor will work within a multi-agency system to provide trauma informed, proactive, person-centered service for children and young people and their families who have experienced domestic abuse, empowering choice through informed decision making.
Our Interpersonal Trauma Response Service brings together dynamic, passionate and committed individuals who share a common focus on delivering high quality, person-centered and trauma informed support to patient’s referred by partner GP Surgeries across Devon. The team have a responsibility to work with multi-agency partners, building awareness and understanding of domestic abuse.
This is a fixed term role for 12 months.
Key elements of the role include:
· Providing high-quality practical and emotional support and outreach to children and young people who have experienced domestic abuse
· Risk assessing and helping to keep children and young people safe through safety planning
· Ensuring the voice children and young people informs every stage of our support provision
· Delivering educational, time-bound, sessions
· Enabling children and young people to access statutory and other services where appropriate
· Engaging with and supporting the MARAC and MASH process, to ensure that the voice of victims is heard
· Supporting in-house training & refresher training for general practice teams on understanding, recognising and responding to domestic violence and abuse (DVA) and sexual violence (SV).
· To provide ongoing specialist advice and support around DVA and SV to practice teams.
· To encourage general practice health professionals to ask patients about their experience of abuse and respond, record, safety check and refer.
· Manage a caseload and working proactively to support young people and their families
· Facilitating early intervention
· Raising awareness of children and young people’s needs who have been impacted by domestic abuse
· Working with multi-agency partners and the wider FearFree service provision
Key responsibilities:
· Provide a high-quality, person centred, trauma informed service and empowerment to children and young people (CYP), ages 5-18, who have experienced domestic abuse.
· Effectively manage a caseload of CYP clients.
· Completing initial assessments of CYP’s needs.
· Collaboratively develop support plans with CYP to meet their needs.
· Assess and managing risks to services users, colleagues, and self.
· Work with multi-agency partners to meet service users’ needs.
· Have an understanding of multi-agency partners services.
· Work with schools and education establishments to ensure support offered is appropriate, planned and coordinated.
· Uphold, promote and work within safeguarding principles and practice.
· Support CYP to develop an increased understanding of the impact of their experiences. relating to domestic abuse and their awareness of what constitutes a ‘healthy relationship’.
· Respond to crises with a focus on CYP’s wellbeing and safeguarding.
· Support the development of self-awareness, confidence and participation of CYP.
· Support CYP’s participation in the design, delivery, and evaluation of services.
· Ensure resources and services meet CYP’s specific needs.
· Support the development of services and resources.
· To understand and work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse, in order to reduce the risk for service users and their families.
· Empower service users to make decisions about their life through advocacy and providing information.
· To recognise, respect and address the needs of service users who face barriers when seeking help to access the service, including those from different ethnic and cultural backgrounds, LGBT communities, disabled people, those with complex needs and other groups which services have found difficult to reach.
· Accompany service users, when needed, to other relevant agencies and support them in their interactions with these agencies.
· To work alongside colleagues to deliver a whole family approach, including colleagues in other teams and locations.
· Be proactive with your line manager to carry out periodic case reviews.
· Help maintain accurate and confidential case management records and contribute to monitoring information for the service.
·Attend children’s social care meetings as required, including Child Protection Conferences, Core Groups, Team Around the Family and Strategy Discussions.
Practice-based work:
· Support the delivery of DA/SV training to clinicians and non-clinical staff in participating general practices.
· Promote awareness of the experiences and needs of CYP affected by DV/SV, particularly in relation to their health.
· Develop a good relationship with all general practice staff and work effectively as part of the practice team.
2. General
· Remain up to date and concordant with organisational procedures, policies and professional code of conduct, upholding standards of best practice.
· Attend and contribute to team meetings.
· Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness where required.
· Undertake agreed training and keep updated on changes in legislation, policy, and best practice
· To support additional duties at your team managers discretion.
For a full job description/person specification and to apply, please follow the link provided on this website. The closing date for this role is 11th August, with interviews currently planned to take place on 14th August.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
Job Description
Job Title:
Employment Development & Training Worker (EDTW).
Management Structure:
Reports to: Head of Learning & Development
Location:
Based at Woolwich, London SE18 5BX
Salary:
£33,000 to £35,000p.a. depending on experience
Hours per week:
40 hours – generally 9am to 5.30pm Mon to Fri
Background:
First Step Trust (FST) is a charity that provides work experience, training and employment opportunities for people excluded from working life because of mental health problems or other disadvantages (workforce members).
Our approach is about giving workforce members the chance to overcome some of the difficulties facing them by getting them involved as colleagues. We provide ‘on the job’ training, advice and support to enable each person to improve their basic skills and knowledge of the various work undertaken. This will include supporting workforce members to gain recognised qualifications and access to work placements with our customers and other organisations.
We are in the process of developing a more formalised training and employment support programme (SMaRT Pathways) particularly, but not exclusively, in the area of the Automotive trade. SMaRT Pathways will include the delivery of vocational training through the use of various technologies including video, Virtual Reality, Augmented Reality and other mediums making the learning process more accessible to those who struggle with traditional learning methods due to issues around literacy, numeracy and low levels of self-confidence/anxiety.
Job Role:
The main objective of this post is to enable people with mental health difficulties and other disadvantages (workforce members) to engage with and access open employment. The EDTW will achieve this by taking responsibility for proactively recruiting people to the project, overseeing their development whilst at the project, including delivery of training courses as and when required and supporting them to move on to employment or further training.
Main duties:
Networking with other services in the area to raise awareness about FST, promoting work placements and training courses as well as promoting the business services.
Recruitment and development of potential workforce members - being proactive in following up on enquires regarding work placements, interviewing potential workforce for work placements at the project.
Employment support – assist workforce looking to move on to paid employment by providing support in job search, CVs and interview preparation. To develop a network of appropriate work placements by building contacts with local employment agencies and employers to ensure access to work for all workforce preparing to move on from FST.
Training – assisting when required, in delivering a variety of courses both in house and recognised qualifications to people with common mental health problems both workforce members and visiting trainees utilising the various technologies as they are developed.
Monitoring and reporting - complete, manage and provide regular, accurate, appropriate and timely reports to agreed deadlines in order to monitor progress.
Office duties – working with workforce members as colleagues ensuring that daily tasks are completed in a timely fashion.
To work in accordance within the limits and parameters as set out in FST’s policies and procedures, by the Board, Chief Executive, Deputy Chief Executive and other senior managers.
Perform other tasks as reasonably required according to the needs of the project and FST.
Person Specification
Qualifications and Experience
Essential
Experience of face to face customer service in an employment advice/support related post.
Experience of delivery of training within a workplace environment.
Experience of using digital technology e.g. social media and other platforms.
Experience of managing, recording and monitoring progression.
Experience of working independently, planning and prioritising own workload.
Desirable
Knowledge of the benefits system.
Current full driving licence.
Knowledge and Skills
Essential
Ability to effectively promote FST to referral agencies.
Ability to establish a network of employer contacts to facilitate work placements and employment opportunities.
Ability to motivate, support and enable people to develop.
Ability to work as part of a team in order to achieve overall objectives and goals.
Excellent presentation and interpersonal skills.
Excellent communication skills, written and spoken.
Excellent organisational and administrative skills.
Excellent knowledge of MS Word, Excel, email, Internet Explorer and Social Media.
Attitude
Essential
Willingness to learn new technologies.
Commitment to opposing discrimination and actively promoting equality of opportunity.
Understanding and commitment to the values, principles and approach of First Step Trust.
Commitment to Health & Safety at work.
About the organisation
For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.
nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.
About the post
The Emma Project, Daria House and Jan’s Place are specialist services providing refuge and support services to women who have been subjected to domestic and/or sexual violence and abuse, including women who have been sexually exploited, including through prostitution and who also use substances problematically. You will support women living in nia’s refuges to move on into accommodation and support them to resettle and build resilient support networks.
About you
We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s approach to Prioritising women, upholding and promoting feminist, trauma-informed and anti-racist practice.
CV’s will not be accepted.
Closing date: 10am, 9th August 2024
Interview date: 19th August 2024
The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Job title: Flourish Community Outreach Worker
Reference: 208
Hours: 30 hours per week
Salary: £25,000 - £26,000 per annum, pro rata
Based: Flexible across our 7 Hertfordshire wellbeing centres
We have a vacancy for a Flourish (Refugee and Asylum Seekers) Community Outreach Worker to join our team, supporting refugees and asylum seekers in the community with multiple needs who have mental health as a primary need, through providing advice, information and holistic support.
About the Service
‘Flourish’ is a highly flexible and responsive outreach service developed to meet the needs of refugees and asylum seekers in Hertfordshire. The aim of the service will be to support refugees and asylum seekers in the community with multiple needs who have mental health support as a primary need.
Purpose of Post
- To provide advice, information, onward referral and holistic support to clients with mental ill health.
- Support to build social networks and reduce isolation whilst settling into the Hertfordshire community this includes building a sustainable and empowering peer support network and building confidence and self-esteem.
- To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
- To remain a source of independent support for all clients.
- Embed a person centred and solution focused approach in all aspects of the role.
- To work in a trauma informed way including awareness of the 6 principles of trauma informed practice, putting the clients emotional and practical needs at the forefront of this work.
Key Responsibilities:
- Working closely with all key delivery partners across the system to ensure the service is responsive, inclusive and easy to access.
- To take allocated referrals from any agencies including the Community Navigators, Borough and District Councils, Herts Help, Housing Providers, Herts Welcomes Refugees, the Refugee Council and self-referrals including walk in contacts at any of the Mind wellbeing centres across the county.
- Hold a caseload of clients, supporting for approx. 10 weeks
- To create a safe space for the individual to be able to explore their feelings and improve their understanding around their mental health.
- To complete a holistic needs assessment.
- Ensure all person centred risk assessments and support plans are completed.
- Proactively recognise the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies.
- Support clients to build their emotional resilience, promoting self-management through building an understanding of their own triggers/coping strategies.
- To provide safeguarding intervention support. This will include responding to problems, which pose an immediate risk.
- To work alongside translators when required to provide a robust package of support for clients.
- To accompany clients to initial visits and appointments as necessary in order to ensure the sustained use of existing support services in the Borough.
- To provide advocacy services to clients experiencing mental ill health.
- To assist clients to access appropriate mental health services, housing/tenancy services and other services according to assessed needs.
- To establish effective pathways across a variety of agencies to maximise and provide effective partnership working, working with other third sector and VCSE organisations to provide signposting and continuity of care.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is Wednesday 7th August 2024
Applications are being reviewed on an ongoing basis and we reserve the right to close the post once we have reached maximum applications or filled the role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
The role will provide caseworker/advice support to people referred into the Centre’s Barts health Social Prescribing service. The role will focus on what matters to the individual and take a holistic approach providing casework level advice on welfare benefits, housing, debt and energy advice.
The caseworker/advisor will work with the social prescribing cardiovascular team and refer to agencies at a specialist level including immigration, legal advice and debt as well as support individuals to access a range of services and activities in their local communities.
The role will build collaborative relationships with the Cardiovascular Prevention Group (ELoPE), including social prescribers and support the delivery of social welfare advice training. This is to enable health professionals to identify and connect people experiencing hardship with the support they need to improve their circumstances and prevent problems developing into crisis.
The role will help shape the Bromley by Bow Centre’s Social Prescribing service so that it reflects the changing environment and helps reduce health inequalities locally.
Social welfare related matters are the main reason people access support from our Social Prescribing Cardiovascular team. We are therefore seeking an Advisor and Caseworker who will support the delivery of this exciting new project.
Essential skills, experience and knowledge
• Commitment to the vision and mission of the Bromley by Bow Centre
• In-depth knowledge and understanding of the social determinants of health and how they impact on integrated services in a community setting
• In-depth understanding of the systemic inequalities and barriers that people in our community face and a commitment to
• anti-racist and inclusive practice
• Commitment to further developing the understanding of our work and the difference our work makes
• Level 3 qualification in Advice and Guidance
• Substantial experience of delivering energy, welfare benefits and debt advice including casework to Advice Quality
• Standard (AQS)
• Experience of a personalised approach to supporting people
• Ability to work on own initiative, prioritise and organise own caseload
• Ability to relate to people from different backgrounds
• Ability to make complex information accessible
• Excellent interpersonal and communication skills
• Commitment to support the development of social policy work
• Ability to liaise with other professionals and organisations
• Tact and diplomacy to deal with sensitive and confidential information
• Experience of working in collaboration with partners and stakeholders
• Flexibility and a willingness to work in innovative and non-traditional way
Desirable
• Ability to speak a community language (e.g. Bengali)
• Experience of monitoring and reporting on advice services to contract standards and specifications
• NEA Level 3 Energy Awareness or willingness to work towards it
Location: Bromley by Bow Centre
Job Type: Part time, 21hours per week
Contract Type: Permanent
Salary: £32,082 per annum (pro rata to £19,248 p.a 0.6 FTE)
You may also have experience in the following: Social Welfare, Social Liaison, Social Worker, Social Prescribing Link Worker, Advise, Counselling, Not For Profit, Charity, Advocacy, Nursing, Advice Worker, Service Coordinator, Project Coordinator, Service Delivery, etc.
REF-215 769
We are looking to recruit a creative and ambitious Fundraising and Communications Manager. A key focus of the role is the development of our donor management systems and corporate partnerships, whilst providing strategic oversight of the charity’s internal and external communications. Bid-writing expertise is desirable but not essential. We are looking for a highly effective individual with demonstrable and relevant fundraising experience, as well as excellent planning, organisational and people skills. The Fundraising and Communications Manager will ensure we take a strategic approach to fundraising that ensures the charity’s income will support our growth and development in the years ahead, in line with our 2030 Strategy.
This is a great opportunity to bring established skills and experience to bear in a local organisation undertaking groundbreaking work in a range of exciting areas. The Fundraising and Communications Manager will work alongside colleagues with a wealth of experience at Sufra, and will collaborate closely with the local community and a wide range of local partners and donors. Your input and collaboration will support the charity’s work developing innovative food access models and civic engagement programmes, as well as our efforts campaigning to change the policies that perpetuate poverty.
We would encourage applications from local residents, with knowledge of the London Borough of Brent. We’re open to applications from anyone with relevant experience, but we are particularly interested in hearing from those with the following:
- Accredited Fundraising and/or Communications Qualification OR Equivalent Experience
- 3+ years of relevant fundraising experience in a charity of a similar size or larger than Sufra
- Experience in the strategic management of marketing and communications
- Line Management and supervision
- Budget Management
- CRM development and management
- Proven numeracy and data analysis skills
- Excellent written communication skills, including writing creative and impactful copy
- Ability to work with others collaboratively
- Advanced IT Skills (Microsoft Office, Teams,
SharePoint, Mailchimp, CRM systems) - Honest and Trustworthy
- Positive, Friendly & Hard-working
- Able to work in a fast-paced environment and manage different projects at once
- A self-starter with a can-do attitude
- Commitment to the Values of Sufra
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to shape the future of our response to stalking and personal safety?
Do you have resilience and flexibility to meet the demands this role brings, and enjoy working in a sharing and learning environment?
If yes, then read on.
About the Suzy Lamplugh Trust
The post represents a unique opportunity for a pre-emptive, results-driven, and resilient candidate to join the UK’s founding personal safety charity and leading authority on stalking.
The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy’s name to empower individuals and organisations to make a stand against all forms of abuse, aggression, and violence, across their personal and professional lives.
You will be working for a growing charity that delivers high value impact to its beneficiaries, through its legacy, integrity, and credibility. We are an organisation that has been responsible for the education of millions of lone and frontline workers across all sectors for three and half decades, has:
- campaigned heavily and played a pivotal role to drive changes in the law;
- has supported over 55,000 victims and survivors of stalking since the inception of its National Stalking Helpline service in 2010; and
- always had the aim of tackling violence against women and girls at the core of what it does.
Purpose of Role:
· To provide expert advice and advocacy to victims of stalking.
· To provide guidance and support by telephone, email and face-to-face to those affected by stalking.
· To provide casework support and advocacy to victims of stalking, liaising with both voluntary and statutory services to ensure positive outcomes for victims.
· To support the operational Team Leaders where required.
What we offer in return
In return for our staff’s commitment and dedication, we offer a range of benefits:
- Hybrid working (minimum 40% in the office and agile working enabled to work from home)
- Flexitime Policy
- 28 days annual leave (which increases after 3 and 5 years to a maximum of 33 days pro rata) + public holiday
- Special leave for life events, such as 1 day off for moving house, and a day off for your birthday
- Pension scheme with 5% employer contribution
- Health & Wellbeing App with access to advice, counselling, support and a wide range of discounts
- Occupational Sick Pay (which increases after 3 years)
- Cycle to Work scheme (cycle racks on site)
- Interest-free travel loan for annual season ticket
- Regular all-staff off-site meetings and events
Work Location: The post holder will be required to be office-based initially to support their induction and integration with the service. Thereafter, a blended model (40 office/60 home), with office working in London and home working (must have adequate and confidential workspace when remote working). Candidates should ideally be located in London or immediate surrounding area (but locations outside of these areas may be considered).
We are recruiting for a number of these posts. The roles are also available on a part-time basis.
Please refer to the attached pack for the detailed Job Description and Person Specification.
Please note that applications without a covering letter will not be considered.
We reserve the right to close this role early.
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Praxis is a dynamic, award-winning human rights charity. We have 40 years of experience working with migrant communities in London. Our immigration advice service offers support to more than 2,000 people each year. Praxis provides a safe space and support through immigration advice and support to access services such as housing and health. We run peer support groups that build social networks and confidence. Together with people with lived experience, Praxis campaigns for a compassionate and humane immigration system where no one is discriminated against based on their immigration status, race, or class.
We are currently hiring for a Receptionist – maternity cover.
Purpose of the role:
· To provide a friendly and welcoming service to all clients and visitors coming to Praxis’ Pott Street offices.
· To take day to day responsibility for the reception area; keeping it tidy and well stocked with service leaflets, timetables, fliers etc.
· Responsibility for the in and out-going post, answering of incoming calls and relaying messages, and carrying out necessary administrative tasks and taking responsibility for health & safety in the reception area.
· Overall, being a helpful, friendly, and professional first point of contact for everybody who comes through the door at Praxis.
See the Person Specification and Job Description for more detail.
Our Attractive Benefits Package Includes
· A 35-hour working week including flexible working hours (pro rata for part time posts)
· 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
· Option to buy up to 3 days annual leave each year.
· 1-day additional birthday leave
· A defined contribution pension scheme
· Our employee assistance programme offers counselling and support for you 24/7.
· A season ticket loan to help you spread the cost of your commute.
We are an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.
Please see our website to find out more about our work.
For further details, please contact Austeja Gaigalaite, Office Manager.
To apply, send us your CV and an optional cover letter demonstrating your capabilities in relation to each of the points of the person specification. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted.
If you would like to speak to someone about any adjustments or have any questions you can email and we will be in touch with you to make the necessary arrangements.
We are taking a dynamic approach in recruiting for this role, applications for this role will be processed on a rolling basis.
To apply, send us your CV and an optional cover letter demonstrating your capabilities in relation to each of the points of the person specification. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted.
If you would like to speak to someone about any adjustments or have any questions you can email and we will be in touch with you to make the necessary arrangements.
When politicians treat migrants with cruelty, we refuse to accept it. We give legal support, demand change, and never give in. Join us.
![Praxis Community Projects logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/c0bxm7x15je_2024_04_25_09_00_25_am.jpg)
![434487739_814118784094833_2682850510312205326_n.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/434487739_814118784094833_2682850510312205326_n_2024_04_25_09_00_08_am.jpg)
![LondonLegalWalk2021_website.jpeg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/londonlegalwalk2021_website_2024_04_25_09_00_08_am.jpeg)
![IMG_9646.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/img_9646_2024_04_25_09_00_08_am.jpg)
![1bb912a1-3569-4f78-9d2e-1797328ceec0.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/1bb912a1_3569_4f78_9d2e_1797328ceec0_2024_04_25_09_00_08_am.jpg)
The client requests no contact from agencies or media sales.
PLEASE NOTE AN APPLICATION FORM AND SHORT COVER LETTER WILL BE REQUIRED, AND THE CANDIDATE MUST HAVE A RIGHT TO WORK IN THE UK
We are delighted to be recruiting for our next Director of Services, who'll manage our adult, family and youth services, supporting ADHD and Autistic people in NW London, their families, and the professionals who work with them. As a trusted member of our senior leadership team you will be driving impact for the more than 4,000 people we work with each year by:
- developing and implementing service strategies and plans
- acting as the designated safeguarding lead
- driving equity, diversity, and inclusion internally, and in the way we deliver our work
- collaborating on service evaluation, measurement and reporting
- liaising with funders and supporting fundraising efforts
- representing CAAS externally
The role will be based in our office in Eastcote for 3 days per week, with the possibility for home working for the remainder of the time.
Salary £50k FTE. Note the salary listed is a full time equivalent salary based on 35hrs per week, so actual salary will vary depending on hours agreed.
Hours: Part time 28hours per week. Potential for full time if additional facilitation or training work is taken on.
Terms: Permanent role
Additional project work may be available on an ad-hoc basis. Flexible hours, evening and weekend work may be required, and the work pattern may vary each week.
Job Summary
CAAS provide an ADHD and Autism Support Service for the 8 boroughs of NW London, from our base in Eastcote, with a team of Support Workers. Our work includes offering information, advice, and support to ADHD / autistic people, their families, and professionals in NW London, with the aim of improving quality of life and developing neurodiverse-aware communities. Some of the support is offered through one2one meetings, some of the support is provided through groups and courses which aim to increase understanding and awareness, and provide opportunities for peer support, and some of the support is offered through training and workshops to educate professionals and drive for accommodations to be made to services to allow greater access for our client group.
As Director of Services, you will work closely with the CEO, leading on the management of the Adult Services, Youth Services and Family Services workstreams within the charity, ensuring the high quality service provision for which we are known. The role sits within the senior leadership team at CAAS, alongside the Finance Director, and manages the Youth Services Manager, the Family Services Manager and the Adult Services Manager, who in turn manage around 20 staff between them.
The Director of Services provides a crucial role in ensuring the infrastructure and operational workings of the charity are effective for the more than 30 staff we employ, and the more than 11,000 instances of support we provide each year. Therefore, we are looking for a capable, calm, self-motivated, organised and hard-working Services professional who has worked in a management role directly responsible for service delivery in another charity.
The role requires strong organisation skills, excellent communication and relationship building skills, significant experience of operational service delivery, team leadership experience, the ability to articulate and drive our impact, and a good understanding of fundraising and monitoring requirements in a medium sized charity. Ultimately you will have the drive to ensure that everyone who works for us, and everyone who seeks support from us, has the best possible experience.
There is no requirement for any experience of delivering services that support ADHD / autistic individuals, as we will provide training, but it would be helpful to have a good understanding of the conditions, and the strengths and challenges they may bring. A genuine acceptance of diversity and a keenness to make an impact are essential.
Key Responsibilities – Strategic and Organisational
· To lead in the development and implementation of CAAS strategy in our work with service users, ensuring that all our services have a thoughtful strategic underpinning, and a measurable and significant positive impact for our clients. Represent the needs of our clients in strategic and planning decisions.
· To work with the CEO to understand the organisational risks facing the charity within the service provision it provides, and to develop and implement the necessary mitigations
· To be the designated safeguarding lead in the charity and ensure our safeguarding procedures, practices and policies are fit for purpose.
· Develop, review, and communicate safeguarding and client risk management policies, procedures and controls, and ensure mitigations and improvement plans are in place for any control weaknesses identified.
· Own our organisational equity, diversity and inclusion policy and practice, and ensure it is truly embedded within our organisation so that we can extend our reach to include those under-served clients who may not always have been able to access our services. To ensure in our communications, in our practice and in our culture that we are truly inclusive, and make accommodations so that all how need us can access us.
· Prepare and present service department reports and reviews for the Board of Trustees, and build up effective relationships with the Board so that our services and the client whom we serve have a ‘voice’ in Board meetings.
Key Responsibilities – Impact
· To work collaboratively with the CEO to develop and deliver clear methods of measuring the impact of services, and an appropriate Theory of Change model for our work, and use this information to continuously improve and articulate our service development.
· To develop and monitor a framework of key performance indicator targets and standards, to ensure all service managers are able to effectively appraise and improve where appropriate the service standards within their division.
· Evaluate the operational dashboards and reporting mechanisms to ensure trends are quickly identified and necessary changes put in place.
· To work with the communications team to maximize opportunities to ensure our services reach as many people as possible, as efficiently as possible and in a way that is appropriate within our branding guidelines.
· To provide impact data such that we can demonstrate to a wide audience the quality of the work that we perform, and the lasting impact that we have on those we reach
· Lead the Services Department in ensuring all projects are clearly documented, managed, reviewed and evaluated, and ensure a rolling programme of self-assessment and improvement is in place.
Key Responsibilities – Operational Management
· Manage the provision of high-quality services, in accordance with funder requirements and service specifications by leading and managing the Service Managers and by providing the necessary support and development in their roles. To be responsible for the support, management and development of all service staff, volunteers and freelancers.
· To support the Service Managers and the Head of Client Programmes with the planning and mobilisation of projects and contracts, ensuring services are delivered in line with funder requirements and timings. Have a willingness to ‘get into the detail’ as well as to provide more strategic leadership and direction within the delivery teams.
· Ensure overall service management across the different teams is complimentary and effective, that clients are triaged appropriately throughout the different service offer, that there are appropriate routes for clients to move through the different services, and that best practice is shared, and learnings incorporated right across our work.
· To ensure services are accessible to our clients, that projects are begun, maintained or stopped in a planned and thoughtful manner, and that the services we provide offer the very best support that is possible for our clients, taking into consideration latest research and understanding about the conditions, and about the people we wish to reach.
· To have specific responsibility for the risk management within services, for both clients and for projects. To review risk assessments, and ensure appropriate mitigations are developed and actioned.
· Participate in the recruitment and induction of all new services staff, and ensure that all service staff receive appropriate professional development plans and performance targets
· Ensure services staff and volunteers are focused on achieving CAAS’ mission, values and aims, and have the appropriate skills and management in order to deliver effective, efficient services.
· Work with the SLT to develop sustainable business models for the delivery of our services, and drive process improvements and efficiencies. Work with the Head of Client Programmes to develop our commercial trading services, ensuring a growth strategy that is profitable.
· Provide the management group with service quality and evaluation information to support them in planning their resource allocations, project delivery approach and funding requirements etc to ensure continuous development of improved practice.
Key Responsibilities - Financial
- To work collaboratively with the Finance Director, to support the development and use of effective management information systems, ensuring that all our services capture and report relevant monitoring data consistently and accurately.
- To have overall accountability for the service department budgets, to ensure CAAS works within agreed financial constraints, making best use of the funds available to us, including compliance with the financial reporting requirements to funders
- To support with financial planning, to ensure the continuation of our core programmes, and revise plans when financial targets require.
- To work collaboratively with fundraising colleagues, to identify new funding opportunities, and to develop new fundraising proposals and funding bids, which support and advance the work of the charity over the longer term.
- To write funding reports and outcome analyses, and prepare for and attend funding review and monitoring meetings.
- To understand the funding requirements of all projects, and ensure projects happen on time and within budget.
Key Responsibilities - Relationship Building
- To represent CAAS on key bodies and groups externally, ensuring that CAAS position and views are clearly and professionally provided in the best interests of our service users
- To establish and maintain effective working relationships both inside and outside the charity, particularly with health and social care agencies, to enhance the presence of the charity within the local delivery offer.
- To systematically evaluate and improve all elements of service delivery and quality by consulting with services users, staff and external stakeholders and by planning and implementing the necessary changes with genuine involvement of those we serve. To lead our client voice projects across the different service lines, to share best practice, and develop a sense of shared goals and messages to ensure CAAS is able to strategically develop in a way which is truly user-led.
Other Responsibilities
To carry out other tasks appropriate to the post and as agreed with the CEO
To actively participate and undertake training and development of self and others.
To comply with the H&S, EDI, data protection and code of conduct standards expected within the organisation
Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.
Person Specification - Essential
· Services Management Experience: Experience of delivering services directly to clients and of managing service delivery projects and teams to a high standard with a broad reach.
· Excellent Organisational and Leadership Skills: Ability to manage multiple tasks simultaneously with high attention to detail, crucial for handling a demanding workload and managing a busy team
· Stakeholder Engagement: Proven ability to engage and collaborate with a wide range of stakeholders, including funders, partners, and community organizations.
· Communication Skills: Excellent written and verbal communication skills, capable of representing the organisation effectively both internally and externally, at all levels including developing a close relationship with the Safeguarding Trustee and other Board members, preparing reports for funders, communicating complex information to staff and offering insights to the management group.
· Tech Proficiency: Skilled in using computer software such as CRM systems, Finance systems, Microsoft Office Suite and Phone Management Systems as well as be able to manage IT onboarding and admin requirements around computer hardware
· Adaptability and Probity: Capable of adjusting to changing priorities and managing a variety of tasks efficiently. High level of personal integrity and commitment to ‘doing the right thing’.
· Interpersonal Skills: Warm and welcoming demeanour, capable of active listening and using neuro-affirmative language to support inclusive communication.
Person Specification - Desirable
· Senior Leader: previous experience of working within a senior leadership team, with responsibility for a department and for strategic input as well as operational management
· Experience or Knowledge of ADHD or Autism: Prior experience or knowledge of working with ADHD/autistic individuals or understanding of the challenges faced by ADHD/autistic people.
· Safeguarding Experience: Previous experience of being the DSL, or of managing safeguarding in an organistion, and of writing and implementing safeguarding policy, processes and practice.
· Co-Production Experience: Previous experience of bringing authentic voices into service delivery, and demonstrative commitment to listening to feedback in a cycle of continuous improvement.
· Impact Evaluation and Reporting: Experience in program evaluation, measuring impact, and reporting results to stakeholders.
· Flexibility: Willingness to work flexible hours if required to meet organisational needs.
· Commitment to Continuous Learning: Demonstrated interest in personal and professional development, particularly in areas relevant to the role.
Equal Opportunities
CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.
We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.
CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced DBS disclosure.
To Apply
PLEASE NOTE WE WILL NOT ACCEPT CVS INSTEAD OF APPLICATION FORMS. TO APPLY FOR THIS ROLE, YOU MUST FILL IN THE APPLICATION FORM ON THE VACANCIES PAGE OF OUR WEBSITE BY 10AM MONDAY 12TH AUGUST
The client requests no contact from agencies or media sales.