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Deaf Unity is a deaf-led charity empowering deaf people. We have an exciting opportunity for a proactive, passionate and highly-organised individual tomanage the administration of our busy BSL training and services, and in implementing strategies to promote these services to new businesses and individuals to grow this area of our charity at this exciting stage of our development.
In return you will have the opportunity to work with a dedicated team within a growing and unique charity. Income generated from training and courses goes back into the charity to fund our work with deaf school leavers, deaf job seekers and workers and out in the community. This means the work you do will make a positive contribution to and directly impact the lives of deaf people.
Job Summary
The Training and Services Manager is responsible for the comprehensive administration, management and promotion of Deaf Unity’s British Sign Language (BSL) training, interpreting services, Deaf Awareness, and other related training courses. This role includes managing course logistics and the freelance team delivering training, monitoring email communications, promoting services, liaising with students, clients and teachers, maintaining the CRM system, handling invoicing, capturing feedback, and managing evaluations. The ideal candidate will be organised, communicative, and committed to providing exceptional service to our clients and students while meeting sales targets.
Location: London – initially fully remote with some ad hoc site visits. Potential for future hybrid role.
Reports to: CEO
Line management responsibilities: freelance BSL teachers and trainers, and freelance communication support team
Job Type: 35 hours per week, salary £30k-£35k
Key Responsibilities
1. Service Management and Administration:
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Oversee the administration of all services such as BSL courses, interpreting services, Deaf Awareness, and other related training courses.
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Schedule and coordinate external training sessions and courses, ensuring all logistical details are managed effectively.
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Monitor and respond to emails in designated inboxes related to training and services.
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Manage freelance trainers and teachers to ensure the smooth delivery of all courses.
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Manage freelance interpreters and CSWs to ensure the smooth delivery of communication support services.
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Ensure compliance with Deaf Unity’s policies and procedures (e.g. finance, safeguarding, health and safety, EDI) in every aspect of service delivery
2. Promotion of Courses and Services:
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Develop and implement strategies to promote training, courses and interpreting services to potential clients and students.
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Conduct outreach and build relationships with organisations, businesses, and individuals to increase course enrolment, and training opportunities.
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Utilise various marketing channels, including social media, email campaigns, and partnerships, to promote courses.
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Meet or exceed sales targets for course enrolments and sales of training programmes.
3. Client, Student, and Teacher Support:
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Act as the primary point of contact for students, clients, and teachers, providing exceptional customer service and support.
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Assist with course registration, answer queries, and provide detailed information about training programs.
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Maintain strong relationships with existing clients, students, and teachers, ensuring their needs are met and expectations exceeded.
4. CRM and Invoicing:
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Keep the Customer Relationship Management (CRM) system up to date with accurate and relevant information.
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Generate and manage invoices for BSL and training courses.
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Track payments and follow up on outstanding invoices to ensure timely payment.
5. Feedback and Evaluation:
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Capture feedback from students, clients, and teachers through surveys, or other appropriate methods.
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Analyse feedback to identify areas for improvement and implement changes to enhance course quality and delivery.
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Prepare and present evaluation reports to senior management, highlighting key findings and recommendations.
Qualifications and Skills
Essential
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Strong organisational and multitasking skills with a keen attention to detail.
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Experience of managing staff/a small team
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Excellent written and verbal communication and interpersonal skills.
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Ability to work independently and as part of a team.
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Proven track record of meeting sales targets and promoting services.
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If no existing BSL skills, an interest and commitment to learning BSL is required (free training provided).
Desirable
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Knowledge of BSL (ideally Level 2/3 or above – ongoing BSL training provided for free up to and including Level 3).
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Proficiency in using CRM systems and other administrative software.
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Experience in business outreach and building business relationships and partnerships.
Personal Attributes
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Proactive and resourceful with a problem-solving mindset.
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Passionate about education, training, and supporting the Deaf community.
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Committed to continuous improvement and excellence in service delivery.
Application Process
To apply for the position of Training and Services Manager, please submit your CV and a cover letter detailing your relevant experience, how it matches the criteria and why you are interested in this role by 23:59 Sunday 1st December.
Deaf Unity is a charity that values diversity, equity, and inclusion as essential to our mission. We actively encourage applications from Deaf candidates, and make a commitment to interview all Deaf applicants who apply and who match the essential criteria for the role. If you would like to be considered under this commitment, please let us know in your application.
The client requests no contact from agencies or media sales.
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
- Salary: £53,500 outside of London, £55,500 inside of London
- Hours: 35/week
- Contract type: Permanent
- Location: Home-based with regular travel to London and Bristol offices
- Closing date: 5 January 2025
- WC interview date: 13 January 2025
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for a Head of Brand and Content to join our Brand and Marketing Communications team. This is a brand new role and exciting opportunity to bring your passion and experience to deliver bold, impactful and innovative work.
Your creative flair and highly strategic approach to developing brands will enable you to establish the Brand and Content team as a centre of excellence, trusted and respected in the sector and across the organisation.
You will be motivated to achieve system change in cancer care for children and young people, able to inspire and drive change, trying new ways of working and collaborating with colleagues across the charity to work in an integrated way to achieve shared goals.
We will become an audience-led organisation, driven by insight and outcomes and we can’t wait for you to join our team to make this happen.
Young Lives vs Cancer is open to and in support of flexible working. Your flexibility requirements and that of the role will be discussed at interview stage with you.
This role is remote and can be based anywhere in the UK with regular visits to our London and Bristol offices and occasional visits to our accommodation services across the UK.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.
- Leading a team and developing a culture in which people are supported to reach their potential and deliver high quality work with demonstrable impact.
- Demonstrate the importance of diversity, accessibility and inclusion in everything we do.
- Lead the team and colleagues across he organisation to embed our brand positioning
- Establish a brand activation programme that enables the delivery of our organisational strategy
- Deliver a step change in our creative output, internally and with agencies. Stay on top of trends and audience insight and external innovation and inspiration.
- Take an active role in team planning, developing and embedding new ways of working, establishing relationships with other teams, raising the profile and reputation of the Brand and Marketing Communications team across the charity.
- Proactively seek external opportunities to represent and advocate on behalf of Young Lives vs Cancer’s work and work collaboratively in development of the Children’s Cancer Care or the wider voluntary sector.
What do I need?
The key skills we’re looking for in this role are:
- Extensive experience of developing brand strategy and identities for high profile corporate and/or not for profit brands.
- Leading teams to deliver, implement and evaluate brand, creative and content strategies which demonstrate impact.
- Extensive experience of leading creative teams to deliver outstanding work which has an impact on brand awareness, engagement and income generation.
- Passionate about leading and developing teams, driving a high performance culture through your ability to coach, inspire and empower people.
- Creative thinker, with a passion for working in a creative environment, drawing on insight and the external environment to inspire teams and encourage innovation.
- Involving people with lived experience through co-creation, co-production and evaluation.
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
To find out more about our benefits package, have a look on our website.
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
#ShowTheSalary #NonGraduatesWelcome
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
We’re striving to build an organization that is a supportive, kind and inspiring place to work. We encourage bold leadership, innovation, creative partnerships and accountability to those we serve.
Awards Management Unit (AMU)
The Pricing Advisor works within IRC’s Long Term Funding Team in the Business Development (BD) team of the Awards Management Unit. The BD Team leads IRC's public business development, working with country programs and technical units globally. The team raises funds to achieve IRC ambitious impact goals. Alongside a wide humanitarian funding portfolio, we prioritize growing ‘Long Term Funding’ through contracts and awards from priority donors, including USAID, FCDO, and other key multilateral and government donors.
Purpose of the Role
The Pricing Advisor serves as a budgeting expert and will be the pricing lead for many of IRC’s most important and large scale public funding opportunities.
The role provides essential guidance, technical assistance, quality assurance and hands-on support throughout the business development lifecycle, ensuring a delicate balance between cost recovery, risk mitigation, price competitiveness, and compliance with internal policies and donor regulations.
The Pricing Advisor specializes in working with IRC's ‘Long Term Funding Donors’ including USG, FCDO World Bank, GAVI and AFD. The Pricing Advisor may also be asked to work on opportunities for other donors in IRC’s portfolio, including European Union and other donors when required.
As a key member of proposal teams, this position collaborates closely with IRC Country Offices, Finance Department, and Technical Units to facilitate the development of cost proposals.
Responsibilities
Capture & Program Design
• Serve as the ‘Capture Pricing Lead’ to ensure IRC is well prepared to develop an effective budget proposal for important funding opportunities
• Conduct research and evaluation of cost drivers specific to each country to understand cost proposal development challenges and opportunities to improve pricing strategies within the predefined clients’ needs and regulations.
• Aggregate all available budgetary details at the activity level, encompassing all anticipated interventions and necessary support provisions, into clear rough estimates.
Pricing Strategy & Budget Development
• Lead Budget Development and/or provide quality assurance or backstopping for budgeting for major proposals.
• Review released solicitations to assess whether cost-related considerations might hinder the development of a competitive, compliant, and viable bid
• Provide pricing expertise to the donor budget proposal process to ensure proposals are of high quality; reflect the needs of the solicitation and include the necessary shared costs.
• Ensure the proposal team understands the financial requirements and donor regulations of the bid, by clearly communicating what is required and providing guidance and support as needed. Identify all key financial and commercial risks and proactively propose a tailored mitigation plan and adjustments as necessary.
• Drive and/or ensure that pricing inputs from IRC Country Offices, technical or other contributors are integrated effectively. Lead all aspects of detailed cost, and technical queries in anticipation of submission timelines.
• Maintain, expand and apply technical knowledge in USG, FCDO, World Bank and European Union by attending educational workshops and trainings, reviewing the latest donors’ regulations and policies and market trends
• Offer guidance and strategies for creating intricate budgets, presenting cost-related aspects efficiently and effectively, developing payment by results structures and fee payment schedules
• Develop comprehensive donor budgets in line with internal and external requirements, ensuring that all cost drivers are adequately considered, drawing input from different collaborators.
• Engage with and provide technical guidance to partners, and integrate all partner pricing inputs into the consolidated budget, budget narrative, and overall cost application
• When required, develop or adapt budget development tools, guidance and materials for existing and new donors and contractual mechanisms
• When required, conduct cost reviews of selected proposals
• Ensure adherence to IRC's standard processes and policies, as well as compliance with solicitation requirements and client policies across a variety of opportunities and donors.
Strategic Pricing and Capacity Building
• As a donor budgeting expert, the Pricing Advisor will be invited to contribute to wider organizational initiatives to improve pricing approaches and capacity in the organIzation. This may include, the development or review of pricing tools, templates or strategies.
• Support training and other capacity development initiatives to strengthen organizational donor pricing approaches
• Participate in learning initiatives, including After Action Reviews to ensure IRC continuously improves its pricing approaches.
PERSON SPECIFICATION
• Demonstrable experience developing cost proposals. Demonstrable experience developing cost proposals for grant and contract types including Payment by Results approaches and fee rate structures.
• Demonstrates in depth understanding of USG, FCDO or EU financial rules and regulations; is able to identify donor-specific risks and design cost proposals in a way that mitigates those risks.
• Flexible work attitude: the ability to work in an inclusive team environment, independently and ability to meet unexpected demands.
• Demonstrates ability to collaborate effectively with colleagues in ‘remote’ and complementary teams.
• Excellent inter-personal skills and able to communicate clearly and concisely complex financial information with diverse set of stakeholders.
• Strong organizational and work prioritization skills, and ability to focus and pay attention to details.
• Able to plan ahead and manage a complex and diverse workload with tight deadlines
• Ability to travel internationally; (up to 20% of time).
• Ability to work autonomously and under remote management.
• Proficient in written and spoken English is required; French, Spanish or Arabic is highly desirable.
Compensation:
Posted pay ranges apply to US and UK-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits:
The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
#LI-6
#LI-REMOTE
Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.