Support Worker Jobs in Cheshire
The Canal & River Trust is a charity entrusted with the care of over 2000 miles of canals, rivers, docks and reservoirs in England and Wales. These historic, natural and cultural assets form part of the nation’s strategic and local blue-green infrastructure network, linking urban and rural communities as well as habitats. Our waterways contribute to the health and well-being of local communities and economies, creating attractive and connected places to live, work, volunteer and spend leisure time. They also play an important role in mitigating the impact of climate change and provide valuable habitats and much-needed biodiverse corridors for wildlife.
We are currently recruiting for a F2F Fundraising Performance Coach. The purpose of this role is to support the delivery of excellent fundraising results and fundraising compliance standards and specifically the delivery of performance improvements in our F2F fundraisers through coaching, training, and continuous development. The role will also involve direct fundraising where you will be expected to meet a personal target.
Key Accountabilities:
- Responsible for coaching the performance of multiple teams in the region that will consist of lone workers, pairs of fundraisers to bigger teams as the income plan increases.
- Responsible for an individual fundraising target and set of KPI’s that include inspiring people to become long-term monthly donors, generating income through contactless one-off donations and acquiring newsletter prospecting sign ups in a range of locations including residential door-to-door, town and city centres, private venues, and events and more commonly on our private land, the canal and river Towpaths.
- Acting as a hands-on fundraiser who leads by example, delivering fundraising income through signing up Friends and generating contactless income whilst demonstrating the Canal & River Trust ‘s values and behaviours.
- Generating income and being present on-site to visit fundraising teams, fundraise with them, cover sickness absence, coach performance, provide training & development of fundraisers, reinforce our culture of health & safety, embed compliance standards.
- Provide phone coaching and in-person coaching of fundraisers to support meeting their targets and KPI’s and in individual cases working with fundraisers to improve their results from their current level of performance to the required standard by equipping them with the technical and psychological training to work to their very best.
- Identify training requirements and deliver on and off field training and coaching to grow income.
- Apply the highest standards of professionalism integrity, work ethic and follow the Trust’s code of conduct consistently the core values of Excellence, Caring, Open, Local, and inclusive.
- Undertake mystery shopping, observations and internal quality control auditing of values, behaviour, and fundraising technique.
- Support and deputise for the Regional F2F Fundraising Manager by providing cover when they are on leave to support the regional strategy of inspiring new supporters and generating income through contactless giving to the F2F Fundraising programme. This includes taking responsibility for the regional fundraising targets and KPI’s.
- Working with our partner recruitment agency to arrange interviews, send out communications to candidates and sit on the interview panel with the aim of recruiting and onboarding new F2F fundraisers into the F2F programme.
- Support the delivery of performance incentives and setting up/editing teams on Evergiving and the rota.
- Provision of daily reports of observations and actions taken, areas of success, results for that day and areas of training and development identified.
- Process all sensitive and data protected information obtained by donors as confidential and in a safe and secure manner in line with the Trust’s GDPR and Security Procedures.
- Carrying out Daily Compliance training, Charity conversation, case for support and storytelling practice and Health and Safety training sessions as per directed by the Regional F2F Fundraising Manager.
- Manages feedback and complaints in a professional manner and follows the complaints process and communicates details to Regional F2F Fundraising Manager so it can be addressed in a timely and efficient manner.
Knowledge, Experience & Skills:
- Driver’s License is essential (requirement for Business insurance)
- Performance management and coaching qualifications are desirable.
- Training qualifications are desirable.
- Knowledge and experience of working within the CIOF, Fundraiser regulator code of practice.
- Significant experience of working in face-to-face fundraising industry.
- Track record of successful individual fundraising and Team leading, meeting performance targets and KPI’s.
- Experience of increasing income through performance coaching of fundraisers.
- Experience of interviewing and recruiting fundraisers.
- Experience of training and developing fundraisers.
- Experience of mystery shopping and leading on delivering performance incentives.
- Ability to work to self-managed targets.
- Ability to be adaptable and flexible to support a geographical region of the network.
- Quick and agile approach to reacting to problems or challenges.
- Confidence to approach the public, storytelling and making an ask for funding.
- Ability to use IT systems, such as an I-pad and contactless devices proficiently.
- Good writing and IT skills to support the analysis of performance management.
DBS
As this role is on the Rehabilitation of Offenders Act 1974 Exception Order applicants must state the details of any cautions or convictions whether spent or unspent on the self-disclosure section of the application form.
This job involves regulated activity with children and adults at risk as defined by the Protection of Freedoms Act 2012. Therefore, a Criminal Record check will be undertaken by the successful candidate prior to employment.
A criminal record is not necessarily a bar to employment with us. HR will advise and decisions made on a case by case basis.
What We Offer
In addition to your salary of £32,000 + £4,680 per annum Car Cash allowance
Location: National role which will involve extensive travel across England and Wales
Salary: £28,350 per annum FTE, £14,175 per annum actual earnings.
Hours: 18.75 hours per week, Monday to Friday (weekend & evening work may be required occasionally)
Contract Type: Permanent
Benefits: Generous Holiday allowance, Season Ticket loan, Cycle to work scheme, Charity worker discounts, Enhanced maternity package, Wellness, inclusion, and diversity groups
Role Purpose:
We are seeking a passionate and dedicated Groupwork Development Officer to deliver and develop groupwork programmes within the Women’s Estates, working closely with prison agencies and staff to facilitate life-changing relationship and parenting courses. You will play a vital role in empowering women to achieve positive outcomes and rebuild family ties.
Key Responsibilities:
• Promote Pact’s groupwork and parenting courses, supporting the recruitment of suitable participants through assessments and outreach.
• Facilitate the delivery of Pact’s relationship and parenting courses, including 1:1 booklets, to achieve positive outcomes for participants.
• Develop and maintain proactive working relationships with prison agencies to promote Pact and ensure effective referral procedures.
• Collaborate closely with Pact and prison staff to ensure smooth running of the groupwork programme, ensuring it complements other services provided within the prison.
• Work alongside prison staff, case managers, and key personnel to support women attending the courses.
• Promote Pact’s reputation to attract support from statutory and third-sector partners.
• Recording and Reporting:
• Monitor and support systems for thorough evaluation, data collection, and management.
• Attend key meetings, providing performance feedback and ensuring the programme's alignment with goals.
• Contribute to monthly service reports and provide updates on service progress to Pact and external partners as needed.
What We’re Looking For:
• Experience in group facilitation, particularly in relationship or parenting programmes.
• Strong interpersonal and communication skills to engage with prison staff, participants, and external partners.
• Proven ability to manage relationships and promote collaboration between various stakeholders.
• Excellent organisational skills with attention to detail in data collection, reporting, and programme evaluation.
• A commitment to empowering individuals, especially women, to make positive life changes.
Organisation:
Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focusses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.
How to apply:
If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the 'apply now' button
Other information:
Pact is an equal opportunity employer and welcomes applications from all backgrounds including those who have previous convictions (appointment to post is subject to a risk assessment). This post is subject to a 6 month probationary period, verification of identity and proven right to work in the UK, satisfactory HMPPS/ MoJ Security Prison Vetting, satisfactory employer references covering a minimum of 3 years and a satisfactory enhanced DBS. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
About us
Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.
Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.
Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.
As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for e.g. larger text) for candidates with disabilities, including those with neurodiversity.
You may have experience in the following: Group Facilitator, Training Coordinator, Programme Officer, Learning and Development Officer, Family Support Worker, Prison Programme Coordinator, Case Manager, Community Development Officer, Social Worker, Rehabilitation Coordinator, Parenting Course Facilitator, Support Worker, Criminal Justice Programme Officer, Resettlement Worker, etc.
REF-217 509
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mass Participation Lead
We are seeking an experienced leader to drive forward the development and implementation of the events and mass participation fundraising strategy.
This is an exciting new role that has been developed to lead our ambitious vision for this area of our team and offers home and flexible working.
Position: CE332 Mass Participation Lead
Location: Home-based, UK, Nationwide. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week
Salary: Circa £47,000 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance with where you live)
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 29 November 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: 9 and 10 December 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Worth currently £2m annually we are looking to rapidly grow our income from third party and owned products and events. You will provide strategic leadership to the Mass Participation team (2 direct reports and accountability for a further 6) as well as playing an active leadership role across the Mass Engagement department, contributing to the wider directorate goals and objectives.
You will oversee a customer-centric approach where supporters receive an outstanding experience and feel proud of their continued contribution.
Key responsibilities will include:
· Developing strategy for events and mass participation products
· New fundraising product development
· Strategic leadership of a geographically dispersed team, embedding a culture of high performance
· Setting meaningful income and expenditure budgets and being able to accurately re-forecast putting action plans in place to mitigate shortfalls.
About You
You will be an innovative thinker with the ability to review our existing programme, the wider market environment and identify opportunities for supporter acquisition, engagement, and retention.
You will have experience of:
· Delivering targets with successful outcomes.
· Project planning and problem solving.
· Delivering formal presentations and public speaking.
· Budget development, planning and forecasting and an understanding of risk, mitigation and contingency planning.
· Achieving annual income and expenditure targets.
· Recruiting, managing, motivating, developing and training staff and/or volunteers.
· Analysing and interpreting data.
To fulfil the role, you must be resident in the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Stroke Association
Finding strength through support
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke.
We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.
You may also have experience in areas such as Mass Participation, Mass Participation Fundraising, Mass Participation Fundraiser, Mass Participation Lead, Events Fundraiser, Events Fundraising, Events Fundraising Officer, Events Fundraising Lead, Challenge Events.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We are looking to recruit HOPELINE247 Advisors to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national multi-channel helpline HOPELINE247 and deliver suicide prevention training online and in community settings across the UK.
What you will do:
Work as part of a team providing suicide prevention support to a range of clients via multichannel communication platforms.
Work on a 7-day shift system including evening and weekends
Use professional judgement to assess the needs of the service users who present with risk to life and manage and report any matters related to safeguarding.
Maintain accurate records and input data monitoring into the data base system.
Participate in clinical supervision and reflective practise.
Provide training, mentoring and coaching to new recruits.
To be successful in this role you will have:
a degree or professional qualification in Health or Social Care, Community Work or a related discipline
previous experience of working in an advisory capacity in suicide prevention or mental health
a proven record of working directly with vulnerable young people
experience of providing advice and guidance via multiple communication channels
the ability to empathise, support and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to the remit of the service
Salary: NALC Scale SCP 24-28 (Starting salary of £27,520 per annum based on working 30 hours per week progressing incrementally to £30,540 per annum)
Hours: 30 hours per week over 4 days as part of a team that work 7.5 hour shifts between 07:30am and 22:30.
Location: Warrington
Contract: Permanent
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Closing date: Midnight – 24th November 2024
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
The vacancy
We are seeking to appoint one lay member to replace Claire Minchington who comes to the end of her tenure on 31 March 2025
About the GOC
We are the regulator for the optical professions in the UK. Our purpose is to protect the public by promoting high standards of education, performance and conduct. For more information about us please visit our website: optical. org
About the Council
The role of Council is to lead on the GOC’s mission to protect the public by upholding high standards in the optical professions. The Council is composed of six lay members (including the Chair) and six registrant members (i.e. registered optometrists and dispensing opticians). At least one member of the Council must work wholly or mainly in each of England, Northern Ireland, Scotland and Wales. One Council member acts as a Senior Council Member whose role is to carry out the Chair’s appraisal as well as provide a sounding board for the Chair and serve as an intermediary for Council members, Executive and stakeholders as necessary.
The successful candidate will contribute to Council by exercising oversight, ensuring effective corporate governance, and making high-level policy decisions. They will be able to operate strategically and impartially; listen, communicate, and influence effectively; exercise judgment; and inspire confidence and support amongst our stakeholders.
Remuneration and time commitment
Council members are remunerated in accordance with our member fees policy (£13,962 per annum plus reasonable travel and subsistence expenses) which is linked in the candidate pack. The member fee includes time for reading and preparation.
The appointed member will be expected to commit approximately 2-3 days per month. Meetings will usually take place via MS Teams but may on occasion be held at the GOC Offices at 10 Old Bailey, London, EC4M 7NG. There are occasional online catch-up meetings - these are currently scheduled on a Tuesday evening every 6-8 weeks, from 5.30pm – 6.30pm.
APPLICATION DEADLINE: midnight on Sunday 17 November 2024.
Online interviews will be held on between Monday 27 – Thursday 30 January 2024.
We would welcome applications from individuals who are disabled and from diverse ethnic backgrounds as these are currently under-represented on our council and committees.
We strive to be as diverse as the public we protect and welcome applications from everyone, regardless of age, disability, gender reassignment, race, religion or belief, ethnicity, sex, sexual orientation, marriage and civil partnership, pregnancy, maternity and geographical locations outside of London.
If you have any questions, please email them to appointment@optical. org and we will aim to respond to you within 48 hours.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Deaf Unity is a deaf-led charity empowering deaf people. We have an exciting opportunity for a proactive, passionate and highly-organised individual tomanage the administration of our busy BSL training and services, and in implementing strategies to promote these services to new businesses and individuals to grow this area of our charity at this exciting stage of our development.
In return you will have the opportunity to work with a dedicated team within a growing and unique charity. Income generated from training and courses goes back into the charity to fund our work with deaf school leavers, deaf job seekers and workers and out in the community. This means the work you do will make a positive contribution to and directly impact the lives of deaf people.
Job Summary
The Training and Services Manager is responsible for the comprehensive administration, management and promotion of Deaf Unity’s British Sign Language (BSL) training, interpreting services, Deaf Awareness, and other related training courses. This role includes managing course logistics and the freelance team delivering training, monitoring email communications, promoting services, liaising with students, clients and teachers, maintaining the CRM system, handling invoicing, capturing feedback, and managing evaluations. The ideal candidate will be organised, communicative, and committed to providing exceptional service to our clients and students while meeting sales targets.
Location: London – initially fully remote with some ad hoc site visits. Potential for future hybrid role.
Reports to: CEO
Line management responsibilities: freelance BSL teachers and trainers, and freelance communication support team
Job Type: 35 hours per week, salary £30k-£35k
Key Responsibilities
1. Service Management and Administration:
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Oversee the administration of all services such as BSL courses, interpreting services, Deaf Awareness, and other related training courses.
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Schedule and coordinate external training sessions and courses, ensuring all logistical details are managed effectively.
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Monitor and respond to emails in designated inboxes related to training and services.
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Manage freelance trainers and teachers to ensure the smooth delivery of all courses.
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Manage freelance interpreters and CSWs to ensure the smooth delivery of communication support services.
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Ensure compliance with Deaf Unity’s policies and procedures (e.g. finance, safeguarding, health and safety, EDI) in every aspect of service delivery
2. Promotion of Courses and Services:
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Develop and implement strategies to promote training, courses and interpreting services to potential clients and students.
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Conduct outreach and build relationships with organisations, businesses, and individuals to increase course enrolment, and training opportunities.
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Utilise various marketing channels, including social media, email campaigns, and partnerships, to promote courses.
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Meet or exceed sales targets for course enrolments and sales of training programmes.
3. Client, Student, and Teacher Support:
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Act as the primary point of contact for students, clients, and teachers, providing exceptional customer service and support.
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Assist with course registration, answer queries, and provide detailed information about training programs.
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Maintain strong relationships with existing clients, students, and teachers, ensuring their needs are met and expectations exceeded.
4. CRM and Invoicing:
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Keep the Customer Relationship Management (CRM) system up to date with accurate and relevant information.
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Generate and manage invoices for BSL and training courses.
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Track payments and follow up on outstanding invoices to ensure timely payment.
5. Feedback and Evaluation:
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Capture feedback from students, clients, and teachers through surveys, or other appropriate methods.
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Analyse feedback to identify areas for improvement and implement changes to enhance course quality and delivery.
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Prepare and present evaluation reports to senior management, highlighting key findings and recommendations.
Qualifications and Skills
Essential
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Strong organisational and multitasking skills with a keen attention to detail.
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Experience of managing staff/a small team
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Excellent written and verbal communication and interpersonal skills.
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Ability to work independently and as part of a team.
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Proven track record of meeting sales targets and promoting services.
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If no existing BSL skills, an interest and commitment to learning BSL is required (free training provided).
Desirable
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Knowledge of BSL (ideally Level 2/3 or above – ongoing BSL training provided for free up to and including Level 3).
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Proficiency in using CRM systems and other administrative software.
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Experience in business outreach and building business relationships and partnerships.
Personal Attributes
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Proactive and resourceful with a problem-solving mindset.
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Passionate about education, training, and supporting the Deaf community.
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Committed to continuous improvement and excellence in service delivery.
Application Process
To apply for the position of Training and Services Manager, please submit your CV and a cover letter detailing your relevant experience, how it matches the criteria and why you are interested in this role by 23:59 Sunday 1st December.
Deaf Unity is a charity that values diversity, equity, and inclusion as essential to our mission. We actively encourage applications from Deaf candidates, and make a commitment to interview all Deaf applicants who apply and who match the essential criteria for the role. If you would like to be considered under this commitment, please let us know in your application.
The client requests no contact from agencies or media sales.
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
We’re striving to build an organization that is a supportive, kind and inspiring place to work. We encourage bold leadership, innovation, creative partnerships and accountability to those we serve.
Awards Management Unit (AMU)
The Pricing Advisor works within IRC’s Long Term Funding Team in the Business Development (BD) team of the Awards Management Unit. The BD Team leads IRC's public business development, working with country programs and technical units globally. The team raises funds to achieve IRC ambitious impact goals. Alongside a wide humanitarian funding portfolio, we prioritize growing ‘Long Term Funding’ through contracts and awards from priority donors, including USAID, FCDO, and other key multilateral and government donors.
Purpose of the Role
The Pricing Advisor serves as a budgeting expert and will be the pricing lead for many of IRC’s most important and large scale public funding opportunities.
The role provides essential guidance, technical assistance, quality assurance and hands-on support throughout the business development lifecycle, ensuring a delicate balance between cost recovery, risk mitigation, price competitiveness, and compliance with internal policies and donor regulations.
The Pricing Advisor specializes in working with IRC's ‘Long Term Funding Donors’ including USG, FCDO World Bank, GAVI and AFD. The Pricing Advisor may also be asked to work on opportunities for other donors in IRC’s portfolio, including European Union and other donors when required.
As a key member of proposal teams, this position collaborates closely with IRC Country Offices, Finance Department, and Technical Units to facilitate the development of cost proposals.
Responsibilities
Capture & Program Design
• Serve as the ‘Capture Pricing Lead’ to ensure IRC is well prepared to develop an effective budget proposal for important funding opportunities
• Conduct research and evaluation of cost drivers specific to each country to understand cost proposal development challenges and opportunities to improve pricing strategies within the predefined clients’ needs and regulations.
• Aggregate all available budgetary details at the activity level, encompassing all anticipated interventions and necessary support provisions, into clear rough estimates.
Pricing Strategy & Budget Development
• Lead Budget Development and/or provide quality assurance or backstopping for budgeting for major proposals.
• Review released solicitations to assess whether cost-related considerations might hinder the development of a competitive, compliant, and viable bid
• Provide pricing expertise to the donor budget proposal process to ensure proposals are of high quality; reflect the needs of the solicitation and include the necessary shared costs.
• Ensure the proposal team understands the financial requirements and donor regulations of the bid, by clearly communicating what is required and providing guidance and support as needed. Identify all key financial and commercial risks and proactively propose a tailored mitigation plan and adjustments as necessary.
• Drive and/or ensure that pricing inputs from IRC Country Offices, technical or other contributors are integrated effectively. Lead all aspects of detailed cost, and technical queries in anticipation of submission timelines.
• Maintain, expand and apply technical knowledge in USG, FCDO, World Bank and European Union by attending educational workshops and trainings, reviewing the latest donors’ regulations and policies and market trends
• Offer guidance and strategies for creating intricate budgets, presenting cost-related aspects efficiently and effectively, developing payment by results structures and fee payment schedules
• Develop comprehensive donor budgets in line with internal and external requirements, ensuring that all cost drivers are adequately considered, drawing input from different collaborators.
• Engage with and provide technical guidance to partners, and integrate all partner pricing inputs into the consolidated budget, budget narrative, and overall cost application
• When required, develop or adapt budget development tools, guidance and materials for existing and new donors and contractual mechanisms
• When required, conduct cost reviews of selected proposals
• Ensure adherence to IRC's standard processes and policies, as well as compliance with solicitation requirements and client policies across a variety of opportunities and donors.
Strategic Pricing and Capacity Building
• As a donor budgeting expert, the Pricing Advisor will be invited to contribute to wider organizational initiatives to improve pricing approaches and capacity in the organIzation. This may include, the development or review of pricing tools, templates or strategies.
• Support training and other capacity development initiatives to strengthen organizational donor pricing approaches
• Participate in learning initiatives, including After Action Reviews to ensure IRC continuously improves its pricing approaches.
PERSON SPECIFICATION
• Demonstrable experience developing cost proposals. Demonstrable experience developing cost proposals for grant and contract types including Payment by Results approaches and fee rate structures.
• Demonstrates in depth understanding of USG, FCDO or EU financial rules and regulations; is able to identify donor-specific risks and design cost proposals in a way that mitigates those risks.
• Flexible work attitude: the ability to work in an inclusive team environment, independently and ability to meet unexpected demands.
• Demonstrates ability to collaborate effectively with colleagues in ‘remote’ and complementary teams.
• Excellent inter-personal skills and able to communicate clearly and concisely complex financial information with diverse set of stakeholders.
• Strong organizational and work prioritization skills, and ability to focus and pay attention to details.
• Able to plan ahead and manage a complex and diverse workload with tight deadlines
• Ability to travel internationally; (up to 20% of time).
• Ability to work autonomously and under remote management.
• Proficient in written and spoken English is required; French, Spanish or Arabic is highly desirable.
Compensation:
Posted pay ranges apply to US and UK-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits:
The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
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#LI-REMOTE
Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
Prospectus is delighted to be working with a hugely impactful UK charity that was set up by families and friends bereaved by gambling-related suicide. Our client was founded in 2018 by the families and friends of people who had taken their own lives as a direct result of gambling. The charity supports people bereaved by gambling-related suicide, raises awareness of the devastating effects of gambling disorder and works to prevent gambling-related harm and suicide.
We are recruiting for a Chief Operating Officer to join the organisation on a 14-month fixed term contract (maternity cover) to start in early 2025. The charity operates as a fully remote working organisation however there will be some UK travel required as part of the role.
The Chief Operating Officer is the most senior staff role within the organisation, responsible for the day to day running of the charity and, in close coordination with the co-founders, delivering the organisation’s strategy. During this fixed term contract, the interim COO will be responsible for overseeing and managing the implementation of the charity’s new strategy and operational plan (developed in late-2024). In addition the COO will ensure the ongoing delivery and quality of the charity’s services and activities, and will lead and support their expert and agile staff team.
The successful candidate will have significant experience in a senior leadership role within a small charity setting. You will have demonstrable experience leading, developing and nurturing teams including remote workers. Having worked successfully at a strategic level, you will be adept at delivering strategic and operational plans, and bring a project management mindset, with the ability to stay on top of all aspects of the organisation. In addition to the inward facing parts of the role you will also demonstrate the drive and experience to work externally, with a range of stakeholders and contractors. You will demonstrate passion for the mission, operating with a strong political awareness and sensitivity around the subject area.
To apply please submit your CV and a two page supporting statement, preferably in Microsoft Word/PDF format. The statement should outline your motivation for joining the charity and why you feel you would be a good fit for this role. You should also demonstrate your experience and skillset with examples relating to the Person Specification section in the Job Pack. If you have any further questions or would like to know more about this opportunity please contact Steven Fraser from Prospectus.
As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.
Role outline and purpose
This role is responsible for leading the development and implementation of our financial inclusion programmes across England, Wales, Scotland and Northern Ireland, (428 food banks, running over 1300 centres), building strong partnerships and alliances to achieve our vision of a UK without the need for food banks.
Leading on the development and delivery of our programme and influencing work on a range of issues including income maximisation, welfare rights, social security, debt and financial inclusion, capturing evidence to demonstrate the need for long-term solutions to prioritise people facing destitution and deliver real change for people in crisis.
Role responsibilities
· Proactive and effective contribution to the Senior Leadership Team towards the achievement of our overall organisational strategy, with direct responsibility for leading on the second key objective of our Changing Communities theme.
· Development and delivery of an innovative income maximisation helpline across England and Wales, in collaboration with the Citizens Advice England & Wales, along with other key organisations in the anti-poverty sector, offering immediate telephone advice and support to people facing crisis through c130 FTE trained specialist advice workers.
· Development and delivery of income maximisation programmes in NI and Scotland to support people in crisis to access advice and holistic support
· Lead and develop a high-performing team of c25 in order to support every food bank to develop and execute a strategic plan in each of their communities, that seeks to improve the local referral pathways, putting advice at the front end of the journey for people in crisis, to include the delivery of a strategic grant programme of c. £15 million to embed financial inclusion initiatives.
· Ensure that all financial inclusion service provision is underpinned by sustained and meaningful participation from people with lived experience, ensuring the journey of the person in crisis is continuously improved through utilising data and sector learning on best practice for effective service delivery across channels, considering barriers, gaps and referral pathways
· Establish specialist data and insight analysis function, capturing return on investment, performance and impact of national and local services and partnerships, and providing clear and actionable insights to drive informed decision making to deliver improved experience and outcomes for people in crisis.
Person Specification
Technical skills and minimum knowledge:
· Demonstrable, senior level experience of leading delivery programmes nationally and locally, and of creating step-change growth in service reach and impact.
· Complex project or programme management, including through cross-functional management teams to drive change.
· Ability to establish credibility quickly with a range of stakeholders, with the influencing and clear communications skills to compellingly advocate to staff, and external stakeholders.
· Ability to manage multiple projects, identifying conflicting demands and establishing clear priorities in order to meet objectives.
· Confidence in departmental planning, leadership and people management, budget management and decision making.
· Ensure that due regard is given to Equity, Diversity and Inclusion within all objectives that report into this department.
Behaviours and competencies:
· Demonstrate a commitment to the values of the Trussell Trust.
· Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.
· Comfortable working in a fast-paced and high-performing organisation, combining problem-solving with collaborative interpersonal skills.
· Effective communication skills; diplomatic; effectively builds rapport with individuals and groups; presents information accessibly and in a format appropriate to the audience.
· Role model inclusive behaviour and leadership.
British Heart Foundation (BHF) has an amazing opportunity for a Volunteer Development Manager to join our Volunteering team. This is a home-based role with some travel across the UK, offering you the flexibility to work from anywhere while making a significant impact. The extent of your travel will be dependent on your home location.
Are you passionate about making a difference and play a pivotal role in enhancing and sustaining our corporate volunteering programme?
This role could be for you!
About the role
As an integral part of the Volunteering Team, this role focuses on enhancing and sustaining a proactive corporate volunteering programme at the BHF. Success will hinge on close collaboration with colleagues in Retail and our Marketing Fundraising and Engagement directorate (MFE).
Beyond corporate volunteering, you will support other directorates in involving volunteers and seek opportunities to increase volunteer participation across the BHF. As a senior team member, you will provide expert advice, support change governance, and ensure effective work prioritisation, working with internal teams and external partners to advance the BHF’s mission through volunteering.
Key responsibilities include:
- Enhancing and sustaining a proactive corporate volunteering programme at the BHF
- Collaborating closely with colleagues in Retail and MFE for successful programme delivery
- Supporting other directorates in involving volunteers and increasing participation
- Providing expert advice and supporting change governance as a senior team member
- Ensuring effective prioritisation of work and collaboration with internal teams and external partners
- Advancing the BHF’s mission through strategic volunteering initiatives
Working Arrangements
This is a 12 month fixed-term contract, working until the 30th November 2025.
This is a home-based role with some travel into BHF offices and across the UK.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
About you
We are looking for an experienced individual to enhance our volunteering programmes, with strong skills in stakeholder engagement, volunteer management systems, and project implementation.
To be successful in this role you'll have:
- A proven track record with large-scale volunteer management in fast-paced environments
- Skills in engaging and influencing stakeholders at all levels
- Good general knowledge of the third sector and the role of volunteers
- An understanding of the complexities and opportunities within Retail Volunteering
- Experience of developing and managing corporate volunteering programmes
- Familiarity with digital onboarding systems and stewardship platforms
- Experience working across multi-site organisations with remote workers
About us
Since we were founded in 1961, the number of deaths in the UK form coronary heart disease each year had more than halved. But we still have so much to do. We fund research into all forms of heart disease, discovering molecules in the lab, harnessing the power of big data, funding impactful clinical trials to improve the presentation, detection, and treatment of these diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
What can we offer you?
Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential.
Our generous staff benefits include:
• 30 days annual leave plus bank holidays
• Private medical insurance
• Dental health cover
• Contribution towards gym membership
• Pension with employer contribution up to 10%
• Life assurance
We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme of activities, opportunities, and guidance to inspire and support you to live a healthy and happy life, at home and at work.
Interview process
Please note 1st stage interviews will be held over Microsoft Teams, week commencing 18th November.
How to apply
It’s quick and easy to apply for a role at BHF. Just click through to our careers site to apply. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
Should you need any adjustments to the recruitment process, at either application or interview, please contact us.
Our vision is a world free from the fear of heart and circulatory diseases.
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
- £34,878 (outside London); £36,661 (inside London)
- 35 hours a week
- Permanent
- UK based with occasional travel (most often to Bristol and London)
- Closing date: Wednesday 20th November 2024
- Interviews: W/C 2nd December 2024
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for an Insight Analyst with good SQL skills and great proactivity to join our Strategic Insights team. The primary focus of this role is to support Young Lives vs Cancer to use relevant, timely and accurate information to support decision making and drive innovation and impact. Working as part of the Strategic Insight team, this may include:
- Developing insight and learning with the aim of improving our impact.
- Working with colleagues within the Income & Engagement directorate to analyse data on supporters, and develop insight to ensure sustainable income.
- Working on Services data to understand our reach and impact.
- Contributing to continual learning – so we understand what is working—and what is not—for children, young people and their families across the system.
- Supporting the charity to develop and use insight which enables us to achieve our strategy, The Time is Now, and to move towards our North Star vision.
The Insight Analyst will work with stakeholders to define the key questions to be answered that will support effective decision making and continuous improvement. Working with various colleagues, they will use both internal and external data sets to deliver strategic analysis and actionable insight to teams across the organisation. They will be curious with data, striving for relevant, timely and accurate insight. They will also be instrumental in creating and maintaining a culture which centres evidence, insight and continuous learning.
What will I be doing?
No two days are the same here. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.
- Interacting with data through SQL and PowerBI to generate metrics, KPIs and actionable insights.
- Work with key stakeholders to understand their requests, proactively interpreting and predicting their requirements.
- Working as part of the Strategic Insight team to move through their backlog and to improve their processes, ensuring the team delivers insight that has impact and value.
- Test and develop innovative ways of presenting data to engage and motivate colleagues and improve organisational understanding of data and insight.
- Identifying and working on process improvement, to support the Strategic Insight team to deliver their work more effectively.
- Supporting your team with reviews and knowledge shares as well as benefitting from the skill and knowledge of the group.
- Championing the values of the organisation and making active choices and changes to improve diversity and prioritise equity.
What do I need?
Diverse perspectives and unique skillsets are at the heart of the charity. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.
The key skills we’re looking for in this role are:
- A solid grasp of SQL, including the ability to write and review simple queries, and familiarity with extracting data from a database.
- The ability to interrogate data and spot patterns.
- A track record of demonstrating proactivity and autonomy in your work.
- Curiosity and ability to think wider than Young Lives vs Cancer- considering data and insight across the system.
- Experience in generating metrics and insights through robust, repeatable, “end to end” processes (i.e. extract data, convert it to an insight, present it back to stakeholders).
- Knowledge of dashboarding tools and/or experience building dashboards from scratch.
- Good communication skills across various levels of technical and domain knowledge.
What will I gain?
For people to reach their full potential, they need the right environment. As a member of our team, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
Our commitment to Diversity, Equity, Inclusion and Belonging
We recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
#ShowTheSalary #NonGraduatesWelcome
Job Title: Independent Visitor Co-ordinator
Service: Worcestershire
Reporting to: Children’s Rights Manager
Salary: £7,828.40 per annum (FTE £24,908.54)
Location: Home based (with travel across the region)
Hours: 11 hours per week
Contract Type: Permanent
Job Introduction
- Are you passionate about supporting and developing volunteers?
- Are you looking for an opportunity to help make positive differences to the lives of children and young people who are looked after or care leavers of the local authority?
- Do you want to work with a leading national independent children’s charity?
Then come join us here at Coram Voice. We have an exciting opportunity for you to become a co-ordinator of our independent visiting service in Worcestershire.
We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services. We recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children and young people we help.
Our work
Coram Voice is a national independent children’s charity established in 1975 and has grown to become one of the leading organisations for children and young people in the UK.
Coram Voice is a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state.
We provide:
- Advocacy services direct to children and young people in care, in need, in custody and to care leavers and children and young people with severe and complex mental health problems. Advocates around the country support children and young people to get their voice heard in decisions about their lives. This may be through the telephone helpline or through an advocate working directly with a child, for instance, to support them at a review meeting or to help them make a complaint about their care. Coram Voice provides visiting advocacy services to most of the secure units nationally, to Secure Training Centres, Juvenile Young Offender Institutions, psychiatric hospitals, residential special schools and children’s homes.
- A Helpline to provide access for children and young people to advocacy and advice, with access to legal advice and links with other national helplines such as ChildLine.
- Independent Mental Health Advocacy (IMHA) to advocate for young people as qualifying patients under the Mental Health Act, in order to fully support them to get their views heard in matters relating to their mental health.
- Independent Visitor services offers a child or young person in care an adult volunteer who provides independent, one-to-one visiting, advice and befriending support. Our independent visitors can become the only long-term, consistent source of support throughout a young person's time in care.
- Independent services provide independent person services for complaints by children and for reviewing whether children should be locked up in secure units on welfare grounds.
- Policy and campaigning to create a better system for all children and young people looked after by the state, for their care to be more child-centred and to give young people a greater say in decisions about their lives.
- Participation services to ensure children and young people have a voice in the development and delivery of services and campaigns, and through the process, provide the opportunity to develop relevant skills which will be of benefit to them in their future lives.
- Training, development and information for young people, advocates and child care workers, offering courses in advocacy, children’s rights and child-centred practice across a range of areas including the National Advocacy Qualification.
About the Role
You will co-ordinate and deliver a statutory independent visitor service to children and young people in care or care leavers of Worcestershire.
You will recruit, assess and train volunteers to become independent visitors, who are volunteer befrienders to children and young people looked after or care leavers. You will manage a cash flow to fund suitable activities for independent visitors to enjoy with the young person. You will manage data and reporting for this statutory service so that service leads and other stakeholders can understand the activity in the service.
We are a child led service, you will not act outside of the young person’s instructions (except in matters of child protection and safety.) You will build strong relationships with the child or young person, independent visitors and other significant adults, you will support Independent Visitors to develop long term, meaningful friendships with the young person.
You will work in partnership with other parts of the service, organisation and external agencies and professionals. This is to ensure there are pathways to attract and retain Independent Visitors in the area and sometimes out of area.
What you will receive
We wish to reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. Coram Voice benefits package includes a competitive salary, a matched pension scheme up to 5% of salary, generous leave entitlements of up to 25 days’ annual leave plus an additional 3 days paid leave between Christmas and New Year. A supportive work environment fostering a good work/home life balance and a suite of family friendly policies, which promote employee wellbeing.
You will get a genuine opportunity to make a difference every day.
Recruitment process
Shortlisting will be undertaken by Martine McFadden, Children’s Rights Manager and Annmarie Ahtuam, Service Manager. Successful candidates will then be invited for interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process.
Returning your application:
- We cannot accept general CVs. When completing your application form, you need to address each point of the person specification and demonstrate how you meet it.
- Applications must be fully completed.
- If you are a current Coram Voice employee you may submit a supporting statement only addressing the person specification requirements for the post.
Closing date: Wednesday 20th November 2024 at 12pm
Interview date: Thursday 28th November 2024
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
We are a leading children’s rights organisation. We champion the rights of children and get young voices heard in decisions that matter to them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who We Are
Amna means safe in Arabic - representing the core of our work - supporting communities and frontline workers to bring non-clinical mental health support to every person affected by war, conflict and displacement. At Amna, our core values of respect, understanding, curiosity and connection guide everything we do. Our mission is to build community capacity for healing. Our vision is a world where refugees can determine their future unbounded by the impacts of conflict and displacement.
We partner with local organisations and institutions working with displaced communities to set up psychosocial healing services in which individuals and groups can discover and connect to practices that promote their healing and wellbeing. We invest in and train people within these organisations to provide this support, and we help partners build psychosocial interventions in collaboration with refugee communities – all with a values-based, trauma-sensitive and identity-informed approach.
Our partnerships are not limited. We connect partners through our global healing network of peer organisations to exchange learnings and enhance their practices as the network strives to support forcibly displaced communities around the world.
How Will You Make a Difference?
The Head of Operations collaborates closely with the CEO and SLT to oversee and manage Amna's operations, ensuring the seamless delivery of programmes to reach the communities we serve. Responsible for the efficient management of risk managemet, safety and security, administration and logistics, people and culture, finance, safeguarding, ITC, the role holder plays a key role in maintaining compliance with Amna's guidelines, donors’ rules and regulations, and local laws across programmes and operations. The Head of Operations actively contributes to Amna's mission of serving refugee and displaced communities, striving to achieve organisational goals through effective operational management.
The Head of Operations reports to the CEO and is responsible for managing a dedicated team of three, a Finance Manager, People and Culture Manager and an Operations Officer.
Key responsibilities:
Comprehensive Risk and Safety Management:
- Conduct risk assessments taking into account the diverse geographical locations of team members, organizational partners, and the nature of projects.
- Assess risks related to grant funding, considering factors such as grant application processes, funding disbursement, and compliance requirements.
- Develop and implement risk management plans specific to partnerships, ensuring alignment with organizational goals.
- Stay informed about international and local regulations impacting the NGO sector, ensuring organizational compliance with legal and regulatory requirements in all operating regions.
- Develop and enforce safety and security protocols tailored to Amna’s diverse operational contexts, ensuring staff and partner safety.
- Work closely with relevant teams to integrate risk management into project planning and decision-making processes.
- Work closely with Amna’s partners to establish and monitor safety focal points in each operational area, coordinating real-time safety updates and responses.
- Develop emergency preparedness plans, including evacuation and contingency planning, and ensure they are updated.
- Regularly communicate risk assessments, mitigation strategies, and updates to the management team.
- Provide staff training on safety protocols, travel safety, and conflict sensitivity, ensuring readiness to handle security challenges.
- Serve as the primary point of contact for safety and security matters, reporting incidents and managing organizational response protocols.
- Regularly update the Amna’s risk registry.
Financial Planning and Oversight:
- Financial Leadership and Planning: Provide strategic oversight of Amna’s financial health and alignment with organisational goals, identifying trends and opportunities for resource optimisation. Collaborate on budgeting processes to ensure efficient and accurate financial forecasting, with a focus on impact-driven allocation.
- Monitoring and Cost Optimisation: Work closely with budget holders to implement cost-saving measures, ensuring effective resource distribution across operational areas. Regularly assess and enhance financial planning systems for better efficiency and accuracy.
- Internal Controls and Reporting: Oversee high-level financial reporting processes, working with the Finance Manager to ensure clarity, accountability, and strategic alignment. Support the preparation of financial reports for key stakeholders, including the Board, Senior Leadership Team, and donors.
- Annual Reporting and Compliance: Lead the preparation of Amna’s annual report, highlighting achievements and financial performance. Provide guidance on audit and internal control processes, in coordination with the Finance Manager, to maintain high compliance standards.
- Due Diligence and Partnerships: Coordinate with the Finance Manager on due diligence for new partner recruitment, upholding Amna’s financial and operational standards.
Oversight of People and Culture:
- Responsible for the recruitment and retention strategy.
- Lead recruitment and onboarding processes for senior positions.
- Assess and address skills and knowledge gaps through performance reviews. Ensure organizational development by identifying necessary training modules in collaboration with external trainers.
- Implement initiatives to enhance team capabilities and align skill sets with organizational objectives.
- Champion DEI initiatives within Amna, fostering an inclusive workplace culture that values diversity and ensures equal opportunities for all.
- Act as a custodian of the organizational culture, ensuring that values are upheld within the team and aligned with the mission and vision of Amna.
- Support the overall well-being of staff, aligning with Amna's wellbeing strategy.
- Responsible for health and safety compliance of the team.
- Provide guidance on policy interpretation and compliance, ensuring that all staff members are well-informed and adhere to organizational policies.
Robust Safeguarding Implementation:
- Oversee the development and implementation of robust safeguarding policies that align with international standards and best practices.
- Tailor policies to address the specific needs and challenges of a globally distributed team and diverse project locations.
- Conduct annual safeguarding refresher sessions for the team, collaborating with external experts as needed to deliver specialized training programs. Ensure that all staff members, partners, and relevant stakeholders receive updated and comprehensive training on safeguarding principles.
- Investigate any safeguarding concerns or incidents reported within the organization or related to its activities.
- Stay informed about industry trends, legal developments.
- Enhance the organization's safeguarding framework continously.
- Strenghten Amna’s incident investigation and reporting processes, establishing clear proocols to ensure swift response and resolution of safeguarding issues.
Effective Administration Management
- Manage contracts with external vendors and contractors, ensuring compliance and optimal value for services.
- Oversee authorization for travel and logistics, including risk assessment for travel to high-risk areas, ensuring comprehensive preparation and insurance coverage.
- Manage internal communication platforms, promoting consistent and clear communication of policies, guidelines, and organizational updates.
- Ensure effective operation of the organization's online platforms.
- Coordinate internal and external events, meetings and conferences.
- Implement best practices to enhance overall efficiency and effectiveness.
- Manage assets and knowledge system to ensure that critical information is accessible and effectively shared across teams.
Information Technology (IT):
- Develop and enforce IT policies and procedures to ensure the secure and efficient use of technology resources.
- Establish and manage data backup and recovery procedures.
- Monitor and manage software licenses and coordinate with relevant departments to optimize software usage.
- Plan procurement, installation, and retirement of hardware devices.
- Implement strategies for efficient hardware lifecycle management.
- Oversee the organization's use of cloud services, ensuring security, cost-effectiveness, and optimal performance.
Legal and Data Protection Oversight:
- Stay abreast of relevant national and international laws, regulations, and legal developments impacting operations.
- Lead in drafting, reviewing, and negotiating legal documents and contracts.
- Ensure compliance with data protection and privacy laws.
- Develop and implement policies and procedures to safeguard the organization's handling of sensitive information.
- Safeguard the organization's intellectual property rights.
- Develop strategies for the protection and enforcement of trademarks, copyrights, and other intellectual assets.
- Ensure all Amna’s staff are well informed and trained in data handling and protection.
Qualifications and Experience:
- Expert qualification (Qualified accountant) or in at least one relevant area demonstrating advanced proficiency and specialized knowledge.
- Minimum of 8-10 years of progressive experience in managerial roles within international/NGO organizations, with a focus on HR, administration, IT, financial management, risk management and legal affairs.
- Understanding of UK Charity Commission regulations.
- Experience with cloud services and knowledge of IT policies and procedures.
- Deep understanding of DEI principles and proven experience in championing DEI initiatives within organizations.
- Extensive experience in financial planning, budgeting, and grant management within the NGO sector.
- Expertise in conducting risk assessments, developing risk management plans, and ensuring compliance with international and local regulations.
- In-depth knowledge of safeguarding principles, policies, and practices within international organizations.
- Demonstrated commitment to the mission of supporting refugees and displaced communities.
- Ability to inspire and motivate others through optimism and dedication to the cause.
- Extensive experience in managing culturally and linguistically diverse teams.
- Proven experience in managing operations within fast paced, remote environments demonstrating adaptability and strategic foresight in dynamic contexts.
- Ability to foster an inclusive and collaborative work environment.
- Proactive problem-solving mindset.
Work Location And Environment:
This role is a remote job opportunity, and open to applicants in Europe and Middle East. We especially encourage candidates from countries where Amna has established partnerships, including Ukraine and the Middle East.
Amna offers a hybrid working environment to its employees allowing for a blend of remote and in-person work.
Please note that the nature of working environment and hybrid schedule may be adjusted as per the organisation’s evolving needs.
Remuneration Package
- For applicants based in the UK: 60,000 GBP per annum.
- For international applicants: 45,000 GBP per annum.
At Amna we are committed to attracting and retaining top talent by offering competitive compensation and benefit packages. We believe in rewarding talent and expertise at a level that corresponds with the local market conditions, ensuring that all our team members are fairly compensated for their skills and contributions.
Commitment to Diversity, Equity, and Inclusion
Amna is committed to fostering a diverse and inclusive workplace where all employees are valued, respected, and empowered to contribute their unique perspectives and talents.
As an equal opportunity employer, we do not discriminate on the basis of race, religion, color, ethnicity, sex, gender, sexual orientation, age, marital status or disabilities status.
Applications are strongly encouraged from people with lived experience as refugees or displacement.
The client requests no contact from agencies or media sales.