Support Service Manager Jobs in Norfolk

• ​Salary: £48,617 per annum, rising to £51,176 after 12 months in London (or £44,428 per annum rising to £46,986 after 12 months outside of London).
• ​Hours: Full-time (35 hours per week) Part time and job share applications are also welcomed.
• Contract: Permanent
• Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy. This role will be expected to travel into the London office as and when required.
• ​Closing date: 08.00 Monday 24 March 2025
• ​Shortlisting date: Tuesday 25 March 2025
• Interviews: Wednesday 2 and Thursday 3 April 2025

​Please note that the closing date may be brought forward if a high volume of suitable applications are received so we encourage you to submit your application as soon as possible to avoid disappointment. 

About the role

​From local and national support services to green spaces, sports clubs, museums and the arts, voluntary organisations and volunteers are a vital part of communities across the country. As the membership community for charities and voluntary organisations, NCVO has championed volunteers and the voluntary sector for over a hundred years.

​The main elements of the role will be:

• ​Develop policy solutions based on evidence and member experience to improve the operating environment for charities and volunteering.
• ​Build and maintain strong relationships with key stakeholders within the voluntary sector and across government.
• ​Work collaboratively with colleagues to build a strong evidence base for our policy work.
• ​Communicate effectively about key issues and policy issues internally and externally.
• ​Work in collaboration with the team to achieve policy wins to create an enabling environment for charities and volunteers.
• ​Monitor and analyse policy developments, offering expert advice and recommendations.​

Equity, diversity and inclusion

​NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

​If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.

Contact us

​If you have any queries regarding our vacancies or experience any issues downloading or submitting your application form, please email us.

Benefits for NCVO employees

​NCVO offers attractive benefits including:

• ​25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• ​the option to purchase or sell up to five more days each year
• ​five days’ volunteering leave (pro rata for part-time staff)
• ​2.5 extra ‘wellbeing’ days off during the year
• ​enhanced pay for sick/maternity/adoption leave
• ​subsidised gym membership
• ​season ticket loan
• ​flexible working, including opportunities to work from home/off site
• ​monthly homeworking allowance for permanent homeworkers
• ​monthly office worker allowance for those who have to work from the office on a daily basis
• ​generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• ​training and development opportunities.
• ​The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• ​24-hour free and confidential employee assistance programme

​We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

About NCVO

​We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

​Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

​We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.

​As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

​We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

​NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

Radix Big Tent is the think tank of radical centre.We are a non-aligned, non-partisan registered charity, working to promote system renewal.New Capital Consensus is one of three current projects which we are running, focussed on reform of the investment system.Our other projects deal with housing and political reform but the successful candidate should expect the bulk of their time to be spent on Capital Consensus.

 New Capital Consensus is a recently established coalition of independent, non-aligned, not-for-profit, academic and research organisations working to create a better investment system, to deliver sustainable UK economic growth.Our mission is to create a system of purposeful investment by connecting capital to social goals to give savers better individual and collective outcomes over the long-term.

Through research, stakeholder engagement and collaborative projects, we aim to identify and drive innovative solutions that will release private capital to drive UK business growth, tackle inequality and support a just transition.

New Capital Consensus (NCC)’s partner organisations are Radix Big Tent think tank, Finstic and Leeds University.We are incubated by the Chatham House Sustainability Accelerator.

Job Purpose:

We are seeking a proactive and creative Media Officer to enhance the visibility, reach, and impact of New Capital Consensus and Radix Big Tent. The successful candidate will be responsible for managing media relations, crafting compelling content, and executing strategic communication campaigns to engage diverse audiences, including policymakers, business leaders, and the wider public.

Key Responsibilities:

• Develop and implement media and communications strategies to promote the work of New Capital Consensus and, through it, Radix Big Tent.
• Write and distribute news releases, opinion pieces, blog posts, and social media content.
• Build and maintain relationships with journalists, broadcasters, and media outlets.
• Monitor media coverage and provide analysis on engagement and impact.
• Manage and grow digital platforms, ensuring a strong and consistent brand presence.
• Coordinate media activities around events, including press briefings, interviews, and live coverage.
• Support other staff, partners and consultants to ensure consistent messaging, taylor content for media use, and provide media training where necessary.
• Stay informed of key developments in politics, economics and policy debates relevant to the organisations’ work.

Person Specification:

Essential Qualifications & Experience:

• A self-starter, with demostratable experience and expertise in a media, communications, or public relations role.
• Strong writing and editorial skills with the ability to create engaging and persuasive content.
• Established media contacts and the ability to secure high-quality coverage.
• Experience managing social media accounts and digital communications.
• Ability to analyse and communicate complex policy and economic issues effectively.
• Excellent organisational skills and the ability to manage multiple projects simultaneously.
• Strong interpersonal skills and the ability to work with diverse stakeholders.

Desirable Skills & Attributes:

• Experience working in a think tank, policy organisation, or media outlet.
• Understanding of economic and political issues, particularly around sustainable investment and policy innovation.
• Knowledge of digital marketing and analytics tools.
• Experience producing multimedia content such as videos or podcasts.
• Creativity and adaptability in developing new communication strategies.

Location: Remote with meetings in London and York
Contract Type: Full time
Reporting To: Ben Rich, Radix Big Tent CEO

Marketing Lead

We are looking for a Marketing Lead to join a mission-led organisation, supporting a friendly and dynamic team.

This is a remote working role offering part-time hours. 

Position: Marketing Lead

Location: Remote (If located near Brighton the option of hybrid working in the office is available)

Hours: Part-time, 21-28 hours per week (flexible working considered)

Salary: £38,000 - £48,000 pro rata

Contract: Permanent

Close Date: Midnight Sunday 23rd March 2025

First interviews: In person on Thursday 3rd April 2025, near London Victoria station. Travel costs reimbursed

Second interviews: Online, Friday 4th April 2025 PM (this is a short, informal chat with some of the team)

About the Role 

We are looking for an experienced marketing professional to collaborate with the Company Board to create and refine the marketing strategy, ensuring alignment with commercial growth goals, overall strategy, and social mission. 

Key responsibilities and main tasks include:

• Marketing Management: Oversee and manage B2B marketing activities, including budget management, in line with the marketing plan. 

• Content Coordination: Work with the Content & Stories Specialist to manage messaging and communications across various platforms (website, newsletters, emails, LinkedIn). 

• Product Support: Assist the Product Team in aligning marketing efforts with product launches and activities. 

• Sales Support: Aid the Services Team in the UK and Ireland to prioritise and execute targeted sales and marketing activities (events, networking, outreach). 

• Market Insight: Develop sector knowledge and audience insights to inform strategic and tactical decisions through market research and analysis.

• Agency Management: Manage relationships with external web and design agencies, and potentially other marketing agencies. 

• Platform Ownership: Oversee marketing software and platforms, ensuring compliance with data privacy and measuring activity effectiveness, with support from the Digital Team and Data Protection Officer. 

• Reporting: Regularly report on budget and key metrics to the Company Board and support organisational measurement of sales and marketing effectiveness.

About You

You will have experience in a B2B marketing role, including communications and events, and managing a budget. You will also have experience of:

• Marketing software, such as Salesforce Marketing Cloud and Mailchimp or other equivalent platforms. 

• Market research and analysis to develop actionable insights.

• Supporting stakeholders within an organisation with sales and marketing activity.

About the Organisation

Join an employee-owned values-based Social Enterprise with a vision of a society in which people are enabled to thrive. As an employee-owned organisation all employees are engaged in the development of the business through a Trust Board, helping homelessness, health, and social care providers improve services by creating engaging visual tools and promoting collaborative ways of working. 

What you can expect 

• A purposeful, caring and inclusive team operating within an employee-owned trust 

• An opportunity to grow and develop yourself through your work 

• To be empowered to lead and self-manage with the support of a highly committed team around you 

• Opportunities to be involved in projects outside the scope of your role

Benefits include:

• Laptop and mobile phone provided for work purposes 

• Open to flexible working arrangements 

• Cash health plan 

• Generous pension scheme 

• Employee assistance programme 

• 25 days’ annual leave plus bank holidays (pro-rated for part-time) & additional days at Christmas

• Paid volunteering time 

• Opportunities for personal development

The organisation is committed to creating a happy, healthy, purposeful work environment in which everyone is supported and empowered to do their best work. We strongly encourage candidates of diverse backgrounds and identities to apply. Each new employee is an opportunity to bring in a unique perspective and strengthen the team, so they are always eager to further diversify the organisation.

You may have experience in areas such as Marketing, Communications, Marketing and Communications, Marketing Lead, Communications Lead, Marketing and Communications Lead, Marketing Officer, Communications Officer, Marketing and Communications Officer, Senior Marketing Officer, Senior Communications Officer, Senior Marketing and Communications Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Are you able to listen? Do you have the experience, maturity and empathy to support people who have concerns about their workplace ? Could you help someone decide their next steps, without stepping over the line? You will be covering the East Kent Area so you will need to drive and have access to a car.

This role is remote but you will be visiting the trusts when needed.

We are looking for a candidate with excellent communication skills to support contacting employees to find a self-determined resolution to their concerns for independent and confidential staff liaison service.

The Role
To provide independent, confidential liaison for all staff
To support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern promptly in accordance with agreed timescales
Surface issues for the organisation which might otherwise be unknown
Promote an environment of Freedom To Speak Up
Provide support for staff who feel unable to raise issues internally or without support

The Candidate
Proven management and organisational skills at a midmanagement or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues.
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Strong report writing skills
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and working on own initiative
Basic knowledge of Employment Law, the Equality Act and data protection
Knowledge of HR policy and proven experience of staff management desirable

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

We’re looking for someone with experience of team administration, and excellent communication and interpersonal skills with the ability to influence and negotiate when required at all levels internally and externally to fulfil a critical role that underpins the work of the Midlands team. 

About the role 

You’ll provide high quality admin support to the Midlands team, coordinate, plan and prep key meetings, and provide first point contact for both internal and external stakeholders. Including working co-productively with people living with Parkinson’s.

As members of the Community Directorate we aim to reach out to and support people with Parkinson’s, their families, friends and carers.  We enable the voice of people affected by Parkinson’s to be heard to improve services, inform our priorities and improve decision making locally.

Through community development we work in close collaboration with our respective Parkinson’s communities to bring change on the issues that matter most to people affected by Parkinson’s

What you’ll do:

• Organise online and in-person, internal and external meetings and other events, including booking venues and refreshments, assisting with the production of materials, liaising with participants and speakers, fulfilling mailings and taking bookings as required

• Keep up to date with the directorate’s activities in order to provide clear, accurate information, and support the process of business performance and impact reporting 

• Respond to general enquiries in a timely and friendly  fashion, ensuring needs are met, and participate in working groups, meetings, local events or activities as required

• Maintain digital records on the charity’s data platforms

What you’ll bring:

• Excellent administration skills, including note-taking, presentation preparation and a positive, assertive and resilient approach to prioritising and juggling varying pressures and conflicting priorities 

• Experience in coordinating multiple projects simultaneously that meet the business requirements 

• Experience of developing and maintaining effective working relationships with all stakeholders 

• Experience of operating in a modern digital workplace, including using digital tools to work collaboratively and productively 

• Ability to work flexibly and from home with some travel and the occasional overnight stay 

Please note, interviews for this role will be conducted on the 2nd or 3rd of April.

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Policy & Public Affairs Officer (Wales)
£33,824 pa plus excellent benefits
Home-based
35 hours per week, full-time

The Policy and Public Affairs Officer is an exciting and influential role as you will work with the Policy and Public Affairs Manager (Wales), Head of Devolved Nations and colleagues across the College to develop and deliver policy and communications activity for Wales.

As Policy and Public Affairs Officer (Wales) you will work with key stakeholders to coordinate and develop policy position statements unique to Wales, coordinating and producing draft responses to consultations in Wales, whilst supporting colleagues across the College with expertise on the political, governmental and health service landscape in Wales.

Communicating policy and public affairs priorities to stakeholders to maximise influence and impact, you will attend meetings with senior figures in Wales, produce content for blogs, social media, bulk email, web and other digital communications specific to our audiences in Wales, whilst also providing administrative support for the Wales Executive Committee.

With a good standard of education, you should have demonstrable experience in policy and public affairs and a solid knowledge and understanding of policy and legislative processes in Wales.

You will have proven experience of producing high quality policy and communications outputs such as consultation responses, reports, policy briefings and press copy, as well as demonstrable experience of producing high quality content for digital and social media.

With outstanding oral communication skills you will be able to manage relationships with internal and external stakeholders at all levels.

Your excellent communication, organisational, analytical and problem-solving skills will ensure you are capable of supporting committees and other governance structures, particularly supporting the delivery of new processes and identifying opportunities for improvement.

The Membership, Policy and External Affairs Division actively promotes the membership, stakeholders and the public awareness of the Royal College of Paediatrics and Child Health (RCPCH) and core child health priorities.

The RCPCH sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.

The RCPCH has more than 23,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Lead, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.

The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us. 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.

Closing date: 16 March 2025
interview date: 27 March 2025 (remote)

About the role

Our Digital Welfare Advisor provides a first point of contact to the RAF Community from anywhere in the UK. The digital service provides remote welfare support to RAF personnel and their immediate family, through the use of a variety of communication methods, i.e. Microsoft Teams, webchat, e-mail and social media platforms. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.

SSAFA's Personal Support & Social Work Service (PS&SWS) intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.

Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience.

You will play an active role in engaging with local RAF welfare teams, as well as external agencies such as local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.

Hear our previous Digital Welfare Advisor talk about the role in this video.

This role is home based in the UK. You must live in the UK to be eligible.

About the Team

2025 marks 35 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were recently successful in our bid to continue delivering this service.

We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.

We are a hard-working team from diverse professional backgrounds.  Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.

About you

To thrive in this role, you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. Due to the remote working nature of the role, you will have excellent communication skills to identify and assess the service user’s needs and to work alongside them to develop their personal support plan.

The successful candidate will need to demonstrate a strong proficiency in Microsoft Teams and a broad computer literacy that includes the ability to work across multiple applications simultaneously. Confidence in recording data into an electronic information management system is essential, as is the capacity to rapidly acquire new software and application skills. The ability to plan and manage one’s own workload with minimal supervision is a key requirement for this role. Prior experience in using other Microsoft Office 365 applications to a high standard will be advantageous.

It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.

There will occasionally be some travel required and therefore you will need to be able to drive and have access to your own car.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

Closing date: Midnight on 24 March 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: Week commencing 31 March 2025.

MLC Executive are privileged to be partnering with Change Grow Live (CGL) in the appointment of their new Director of Digital and IT.

Established in 1977, CGL is one of the largest charities in the UK, supporting more than 200,000 individuals each year whose lives have been held back by a range of social issues and concerns, including substance misuse and other forms of addiction, homelessness, poverty, unemployment, domestic abuse, mental health issues and offending.

The charity is undergoing significant organisational modernisation and transformational activities and their offering in the digital space is critical to CGL remaining at the forefront of supporting vulnerable people.

You will be a leader for digital transformation, ensuring innovation and adoption of emerging technologies. In addition, you’ll provide expert advice to the senior leadership team and the Board on digital trends and technological advancements, including the evolving use of artificial intelligence and automation to improve service delivery and the quality of care.

Main responsibilities of the role:

• Leadership of CGL’s digital and technology teams, developing effective workforce strategies and creative, collaborative and inclusive ways of working that achieve high performance across the service.
• Shape the strategic development of CGL’s digital and technology ambitions and aspirations, to improve outcomes for staff, volunteers and service users.
• In partnership with the rest of the senior leadership team, ensure the smooth rollout of the new organisational-wide strategy, to deliver continued growth and excellent support to those in need.
• Continued management and development of the CGL in-house software solution that drives the core operational system and end-user experience.

The successful candidate will:

• Have led and developed IT/Digital functions in a large, multi-site organisation, preferably during a period of change and transformation.
• Be degree or equivalent qualified in Information Technology, Computer Science, Information Systems, or a related field with evidence of continued professional development.
• Display demonstrable evidence of inspiring, motivating, and developing staff at all levels to support an inclusive culture that achieves high-quality performance and continuous improvement to achieve excellent outcomes.
• Show extensive knowledge of the current technological landscape, including network infrastructure, desktop, business applications, cloud, mobile and digital.

This is a fantastic opportunity for a visionary leader with experience of leading both digital transformation and practical IT service delivery management in large, complex organisational contexts. Working with key stakeholders to shape how CGL uses technology to deliver excellent services for the people we support, this is a critical role for the future of the charity.

The closing date for applications is midnight on Sunday 16th March and first interviews will be held w/c 24th March. Please contact Theo Diejomaoh at MLC Partners for an informal discussion about the role.

Reporting to the Chief Executive Officer, the Director of Strategy will be responsible for the day to day strategic operational scrutiny and reporting in order to meet the Bikeability Trust’s mission, contractual and legal obligations. This role is critical in the leadership of the Bikeability Trust as deputising for the CEO.

The Bikeability Trust’s purpose is to ensure that all cycle training is delivered to a gold standard, inspiring everyone to cycle with competence and confidence.   

We are:  

• Expert: The Trust has successfully administered the Bikeability programme on behalf of government since 2018, delivering high-quality delivery guides and instructor training, and our workforce has thousands of years combined experience teaching people to cycle.  

• Inspiring: Every rider completes our training feeling able, confident and motivated to cycle safely on the roads for short journeys. Transforming the traditional image of cycling to an everyday, everyone activity.    

• Quality focussed: Our instructors deliver high-quality, consistent and standardised cycle training. We aim to ensure that every rider achieves the same outcomes to the same standard, taking into account their individual capabilities, including special educational needs and disabilities (SEND).  

• Inclusive: We take action to reduce barriers to participation, support underrepresented groups and ensure that anyone who wishes to access Bikeability cycle training is able to do so, and cycling is seen as an activity for all.   

• Efficient: Our delivery programme offers value for money and is delivered in an economic, proportional and efficient way.  

• Influential: We share our evidence of the impact of cycle training across a variety of sectors (transport, education, environment, health, leisure, etc) and work collaboratively with stakeholders, partners and commercial organisations to achieve our vision and influence behaviour change.  

Key accountabilities: 

Leadership 

• Maintain a strong relationship and engaging with the CEO to lead the day to day operations of the Bikeability Trust ensuring the CEO can hold more external focus

• Provide leadership and management to the Operations Team including: 

• Research

• Communications 

Impact and Reporting  

• Develop and lead reporting on progress towards the Bikeability Trust strategy with the Board of Trustees through annual business plans and corporate dashboard, gathering evidence and analysis from across the Bikeability Trust

• Refine and implement monthly and quarterly impact and KPI reporting to fulfil the ATE, TfL and other funders reporting requirements

• Deliver high quality information, governance, and business insights to the CEO and Board to inform decision-making 

• Work with the Finance and grants team to ensure compliance with financial policies and reporting requirement

• Develop annual research plans to generate impactful information to generate support for Bikeability strategy with decision makers, public and media

Active Travel England engagement  

• Lead monthly reporting and scrutiny meetings for Active Travel to reduce reliance on the CEO for input 

Walking and Cycling Alliance (WACA) 

• Lead Bikeability input in the External Affairs group meetings and events to foster closer working relationships and promotion of the Bikeability Trust strategic and impact data to influence policy and campaigning activities

• Prepare briefings for the CEO to attend roundtables, CEO meetings and WACA events

Communications & Research  

• Manage the communications function increasing awareness, understanding and support for Bikeability strategy through an impactful communication strategy, marketing, PR, social media, media and campaigns

• Develop and maintain internal communications channels and engaging activities for employees, including Mental Health awareness, and regular staff surveys 

HR and Governance  

• Maintain internal policies recommending changes to Trustees for approval and annual audit of policies 

• Maintain HR function jointly with the CEO across Bikeability with a focus on developing talent, succession planning, performance and appraisals systems. Seek input from external suppliers as required on HR 

• Develop leadership and management capability across the Trust 

• Develop organisational competence in strategic planning, business development and regulatory issues 

General Duties 

• Provide support and leadership insight across the organisation 

• To undertake other related tasks as directed by the CEO or Board of Trustees 

• Ensure all systems and procedures are in line with best practice and relevant legislation including GDPR. 

• Recognise the need to be flexible when working for a small organisation and carry out other duties that may be required 

Person specification 

The successful applicants will have: 

• A first or higher degree 

• Excellent organisational and customer care skills 

• Strong written and oral communication skills 

• Have a growth and continuous improvement mindset 

• Ability to use Microsoft 365 packages including Excel, Word, PowerPoint, Outlook and Teams 

• Ability to work effectively as part of a team and independently

It is also essential that the post holder has experience or skills in some of the following:

• Strategy development

• Sound strategic planning and a track record of achieving targets 

• Policy and public affairs experience 

• Charity governance 

• Diplomatic Skills to manage complex relationships with a range of stakeholders 

• GDPR 

• Analysis of complex information 

• HR

• Business / operational data analysis 

• Commununications, Marketing or PR 

Skills 

• Exceptional strategic thinking, decision making and problem-solving skills, especially under pressure; ability to set detailed vision and direction across large, complex sets of work 

• Leadership style, which encourages, motivates, inspires and develops staff and volunteers 

• Excellent communicator (both orally and in writing) with effective listening, influencing and negotiation skills 

• Highly effective decision-making skills with excellent analytical and problem-solving abilities 

• Excellent administrative, organisational and IT skills 

• Intellectual rigour, financial acumen and the ability to accurately analyse and explain complex issues 

• Politically astute, with high levels of self-awareness and emotional intelligence, outstanding communication and interpersonal skills and the ability to flex leadership and communication styles to inspire and motivate different audiences

• Ability to operate in complex governance structures whilst ensuring high standards of probity and transparency are maintained 

•  Robust programme and project management skills and a track record of delivering complex projects to deadline and budget 

The package 

The Bikeability Trust offers the successful candidates a competitive salary and: 

• Bikeability cycle training

• Generous contributory pension scheme 

• 38 days annual leave for full time members of staff (including public holidays) 

• Employee Assistance Programme

We value staff and a range of experience at the Bikeability Trust, so the person specification is a guide to the skills. We encourage diverse applicants and transferable skills.

The Woodland Trust is looking for an Engagement and Communications Officer in our South East region to support delivery of high-quality visitor experiences and communications.

The Role: 
•    The role is responsible for providing communications support, delivering activities and improving visitor experience to engage and inspire a range of audiences to give time, voice and money to our cause. 
•    You will lead on the public communications and engagement aspects of our visitor offer at key sites across the region, working with estate colleagues to plan activities, communicate key messages and improve visitor experience, and support communications with our landowner audiences.
•    The role is responsible for delivering an annual communications plan, including identifying stories, creating content for web and social channels and using communication skills to make a positive impact, as well as dealing reactively with comms requests.
•    You will develop and deliver an inspiring and inclusive annual engagement plan for agreed sites, identify key activity and audiences to most effectively achieve against our objectives.
•    The role includes management of event volunteers across the region.
•    This role is based in South East England and will require the successful candidate to travel around the region (Kent, Sussex, Surrey, Hampshire, Berkshire, Buckinghamshire, Oxfordshire) to attend meetings and support staff and engagement activities.
•    This role will require an enhanced DBS check as part of our pre-employment checks.

The Candidate: 
•    You have an enthusiasm for the environment and share our core values—Grow Together, Explore, Focus and Make it Count.
•    You’ll have strong verbal and written communication skills including experience managing/contributing to organisational social media accounts
•     You’ll have experience of tailoring communications, working with designers, delivering marketing communications and engagement materials and messages for a range of target audiences using appropriate channels
•    You will understand what constitutes successful interpretation, ideally with experience of planning and implementing creative interpretation features to engage audiences
•    You’ll have experience of delivering high quality face to face engagement activities and customer service, ideally within a public facing visitor setting.
•    You’ll have experience in leading groups and activities in an outdoor setting, including working with children, schools and community groups
•    You’ll have a collaborative approach, with the ability to work with multiple teams, building relationships with both internal and external stakeholders effectively. 
•    You’ll know about Health and Safety as it relates to public engagement as well as what constitutes a successful visitor experience.
•    This role does require regular travel around the South East region. A full clean UK driving licence is required. 

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 

People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Even if you don't meet every requirement of the role, we would encourage you to apply.   
                         
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams on Tuesday 8th April and Wednesday 9th April.

Senior Financial Modelling Analyst | £68,000 - £70,000 | 12-month FTC | Fully Remote

For the UK's largest not-for-profit social enterprise, we are recruiting a Senior Financial Modelling / Planning Analyst for a 12-month FTC. This role will be key, in developing, implementing, and reviewing complex commercial bids and acquisitions and modelling long-term contracts. This role will review and support other work, and will implement modelling best practice and due diligence, advising leaders on value drivers to inform the bidding strategy and financial outlook. Partnering closely with Commercial and Operations, this role will suit someone with a strong data analytics and commercial financial modelling background who has the ability to analyse data, identify trends and engage and influence a range of stakeholders consistently.

Main Duties:

• Deliver financial and commercial due diligence, analytics, and complex modelling, focusing on competitive tenders / auctions, mergers, acquisitions, disposals, subcontractor and direct awards
• Embed strong financial controls and policies around modelling review and sign-off governance
• Implement best practice in modelling across the group, support and train other staff with technical processes, modelling, and contract award processes
• Present, and summarise complex models, risks and opportunities to senior management
• Forge strong relationships across Finance, Operations and Commercial Bid Teams
• Support in long-term budgeting and forecasting processes
• Utilise modelling standards such as FAST, F1F9, Mazard, Smart, ICAEW Modelling Code, Operis, or BPM.
• Support the Senior Financial Planning Analyst and business leaders in developing and implementing strategy

Person Specification:

• Finance background or relevant degree, or FMVA, BIDA Financial Modeller / Data Analyst
• Familiarity with modelling standards such as FAST, F1F9, Mazard, Smart, ICAEW Modelling Code, Operis, or BPM.
• Experience in commercial bids, deals, or transactions
• Financial modelling and due diligence experience either at degree level or from within professional services
• Experience with financial modelling of large-scale contracts, pricing schedules, and business cases
• Experience of medium and long-term financial planning, costing and option / investment appraisals
• FP&A, budgeting, and forecasting experience
• Advanced Excel, ideally VBA

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

SALARY: £23,200 FTE or £18,560 pro-rata per annum
LOCATION: Homebased
HOURS: Part-time (min 30 hrs/week) or full-time (37.5) – negotiable for the right candidate. Flexible working.
CONTRACT: Permanent

We are seeking a highly organised and tech-savvy Senior Administrator to play a key role in ensuring the smooth operation of our programmes, systems, and records. This role requires a proactive and detail-oriented individual who excels at managing databases, streamlining processes, and maintaining accurate records. You will be confident navigating IT systems, including Microsoft Office 365 (beyond Outlook—think SharePoint, Teams channels, and data management) and CRMs like Beacon, Salesforce, or Blackbaud. As the backbone of our administrative function, you’ll support teams, volunteers, and schools while keeping everything running efficiently behind the scenes.

Are you a Senior Administrator who is looking to join an exciting organisation that’s truly making a difference?

The Jon Egging Trust are seeking an exceptional Senior Administrator to ensure the seamless coordination of our administrative, data management, and operational processes. You will be joining a fantastically motivated and committed team of home workers who are all passionate about improving the lives of young people through our specialist youth programmes. Your role will be to manage systems and records, support programme delivery, maintain accurate data in our CRM and impact tracking systems, oversee volunteer and recruitment administration, and provide essential office and governance support.

The successful candidate will be a highly organised, detail-oriented professional with strong IT proficiency, particularly in Microsoft Office 365 (including SharePoint and Teams) and CRM systems such as Beacon, Salesforce, or Blackbaud. You will be proactive, adaptable, and collaborative, able to manage multiple priorities efficiently while maintaining exceptional accuracy and professionalism.

We are looking for a person who is self-motivated, highly organised, and confident working remotely while staying connected with a collaborative team. You will be proactive, detail-oriented, and able to manage multiple priorities with accuracy. Strong communication skills and a high level of IT proficiency, including Microsoft Office 365 and CRM systems, are essential.

We welcome applicants whatever your stage in life, so if you are returning to the workforce after a period away, or even seeking a change of pace, please get in touch. Across the JET team we cultivate a culture of inclusion that respects individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better outcomes for our young people

About the Jon Egging Trust (JET)

At JET, we support vulnerable young people to get back on track and realise their potential; more than 30,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up.

Our benefits package includes:

• Flexible working
• Enhanced annual leave
• Homeworking allowance
• Occupational pension scheme
• Occupational sickness scheme
• Special paid leave provision
• Enhance Maternity Leave

Child and adult at risk protection policy statement

The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.

To apply

Please complete our online application form.

The closing date: 1st April 2025 at 23:59.

Interviews: First-round interviews w/c 7th April 2025, final round on w/c 14th April 2025

Please note that we may close applications early if we receive a high volume of strong candidates, so we encourage you to apply as soon as possible.

Questions?

Contact us through our website.

Please note: In order to become an employee at JET you must be able to produce evidence of your Right to Work in the UK.

On 20th August 2011, Flt Lt Jon Egging lost his life whilst completing a display at the Bournemouth Air Festival. He was coming to the end of his first year with the world-famous Royal Air Force Aerobatic Team, the Red Arrows, flying in the position of Red 4.

Jon was an inspirational individual, and inspiration is at the heart of everything we do. Like Jon, our staff and volunteers are chosen for their ability to act as positive role models; in turn they inspire and enthuse our vulnerable young students to reach their full potential. Our long-term support programmes increase self-confidence, self-esteem and aspiration, and ultimately empower young people to become role models within their own communities.

The Jon Egging Trust realises Jon’s dream of inspiring young people through his love of aviation, STEM, teamwork and leadership, helping them to overcome adversity, identify their strengths and work towards their dreams.

REF-220188

My client is a large charity providing much needed services and support to children and young people in the UK. Stepping up and in to help and advise wherever they are required, the demand on their services is ever present and ever growing.

At present they are looking to recruit an interim Financial Controller who can lead on a review of their current financial processes to ensure best practice.

Key duties:

• Using technical accounting expertise, manage and implement change programmes across the finance and procurement team.
• Ensuring that controls are in place to ensure a clean year end statutory reporting process.
• Leading on overseeing the balance sheet reconciliations.
• Partnering with the internal audit division to lead on recommendations of new processes.

The successful candidate will hold a full accountancy qualification and have a strong track record in technical accounting (from a NfP or government background). Previous experience of process reviews such as systems implementations also desirable.

Remote – Regular travel to the Capacity office in Liverpool, Local Trust office in London, and 3ni work in the north east, as well as client offices across the country and other sites as needed. Out of hours travel and stays away from home are therefore a feature of the role.

An exciting opportunity for an exceptional individual with either a background in event management, or some planning and delivery experience, who is keen to learn more about how to do it well in a short space of time.

We’re looking for a Co-ordinator to join our team. If you’re excited about bringing positive change to our neighbourhoods and communities, we’d love to hear from you…

3ni is a new social value partnership, bringing together policy and practice to transform neighbourhoods across the country. At 3ni, we believe that community regeneration starts from the ground up. Through research, policy and events, the national network for neighbourhood improvement, is sharing and shaping the best and next practices and helping disadvantaged communities rebuild. 

In this role, your main focus will be helping 3ni to achieve great engagement with our key networks by growing and supporting the membership of our ‘national network for neighbourhood improvement’.

• You’ll spread the word about 3ni, helping people to understand what we do and the impact we have by developing and delivering compelling communications.
• You’ll be a strong communicator, with the ability to craft and share messages in a way that really hits the mark. We’re looking for someone who’s a proactive problem solver with a can-do attitude.
• You’ll play a key part within our small team, bringing organisational capacity and providing excellent admin support, helping us to get stuff done.
• You’ll make it all work for our team, keeping organised, planning ahead and relishing completing tasks to a high standard while meeting challenging deadlines.

Our ideal candidate will be a people person, happy to get out and about and confident building relationships within our network. You’ll know what makes a good event (or visit), and will keep our objectives in mind when scoping, designing and delivering 3ni’s work programme and member sessions.

• You’re great at developing close and trusting relationships with public and third sector leaders and other key partners.
• You’re good at writing, whether it’s a project update, an insights reports, a briefing or recommendations piece you can create a clear structure that helps readers ‘get the point’.
• You value accuracy and quality and can structure your thoughts and the points you are seeking to make.
• You’ve got a handle on what’s happening across public and third sector services, and you’re keen to learn about the neighbourhood agenda, community development policy and practice, and the learnings from Big Local and other regeneration programmes.

The extras

• For full time roles: 27 days annual leave (plus bank holidays). If you’re coming to us with up to 33 days annual leave, we’ll match it.
• 2 Capacity bank holidays per annum.
• Flexible working (including majority working from home).
• Free eye-tests, vouchers for glasses.
• Scottish Widows Pension Scheme, matched up to6%.
• Funded health support including counselling, physiotherapy etc.
• Holiday buy-back scheme (up to 5 per annum).
• Team days and socials. Free lunches (yes there is such a thing).
• A great team to work with (but we would say that).

For further information please visit our portal via the apply button, where you can download our job pack and apply!

Closing date: Midnight, Sunday 23rd March 2025

Diversity Statement

At Capacity, we believe that public services should be people-centred, inclusive and accessible to everyone and our commitment to Diversity, Equity, Inclusion and Belonging (DEIB) is at the heart of this. To uphold these values, we only accept applications through our application portal. This allows us to provide a standardised process where candidates are evaluated on merit. We have implemented measures to remove unconscious bias from our process while maintaining accessibility by continuing to support a range of application formats. We are committed to continuously improving this process and welcome any feedback.