Support Jobs

About Article 19

For over 35 years, ARTICLE 19 has worked for a world where all people everywhere can freely express themselves and actively engage in public life without fear of discrimination.

Together with our partners, we:

THINK: We develop cutting-edge research and legal and policy analysis to drive change worldwide.

DO: We lead work on the frontlines of expression through our nine regional hubs across the globe.

PROPEL: We propel change by sparking innovation in the global freedom of expression movement.

When you work with ARTICLE 19, you’re not just joining an organisation – you’re joining a movement for a freer, fairer world.

About the role

We are seeking an IT Tech Support Team Lead to support ARTICLE 19 during its migration to the MS365 platform and applications. The ideal candidate will be responsible for overseeing A19’s technical support operations, including deploying, optimising and supporting applications and users across the organisation. The candidate will play a crucial role in managing user accounts within Azure AD (Microsoft Azure Identity) and maintaining A19’s Microsoft 365 ecosystem. The candidate will also do device management, including the use of Microsoft Intune, and play an integral role in the rollout of new policies and procedures following A19’s migration to the MS365 platform.

What you will be doing day to day

• Lead the IT Support Team in providing exceptional technical assistance across Windows and Mac platforms.
• Provide comprehensive software support, including installation, configuration, maintenance, and troubleshooting application-specific issues, including management of user accounts, permissions, and access controls within Azure AD.
• Oversee the deployment, maintenance, and troubleshooting of Microsoft 365 applications and services, including Teams, OneDrive and SharePoint.

What you will bring to the role

• Expertise in managing Azure AD and Microsoft 365 solutions.
• Proficiency in supporting both Windows and Mac environments.
• Exceptional communication and training skills, capable of engaging with a wide range of stakeholders and empowering staff with varying levels of technical expertise.
• A problem-solver who is proactive in identifying challenges and opportunities within IT/security environments and agile in implementing solutions.

Our culture

Our mission is to welcome everyone and create inclusive teams. We celebrate individuality and encourage you to join us and be your authentic self at work with the freedom to have responsibility, autonomy, and creativity within your role.

We are a people-centred and flexible employer and a friendly and passionate global organisation that lives and breathes the same mission and values. We strive to be agile and work collaboratively and are committed to DEI and staff wellbeing.

Our reward package

We offer comprehensive benefits, including a range of wellbeing plans, generous paid leave and public holidays, family-friendly policies, and generous sickness and absence leave.

How to apply

If you want to contribute to a world where people can freely express their voice and to support colleagues in this journey, please visit our careers page and complete our online application form.

Closing date: Friday, 12th July 2024.
Interview date: w/c 15th July 2024.

Please note that we will be reviewing applications on a rolling basis; we reserve the right to close the vacancy before the stated closing deadline.

We appreciate that no candidate will meet every requirement of the role; if your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to hear from you. If you would like to discuss any accessibility requirements for the recruitment process or the role, please contact us.

Legal Support Coordinator

Our client seeks to recruit a Legal Support Coordinator to support clients facing complex additional vulnerabilities and communication problems. This role is a great opportunity to learn from accomplished professionals and legal practitioners: and is open to a wide variety of candidates who have the core skills required, from those looking for a career change to law graduates seeking experience.

Their vision:

Our client was founded in partnership with, and for the benefit of, Gypsy, Roma and Traveller communities. They believe in a world where everyone is included and afforded respect, dignity and justice. There must be no exceptions on account of ethnicity, religion, gender, disability, sexuality, social background – or indeed anything else. They believe that this full inclusion is possible for Gypsy, Roma and Traveller communities and they look forward to being part of a society where this is realised.

Summary of role – purpose and duties:

Gypsy, Roma and Traveller communities have some of the poorest outcomes out of any ethnic groups in the UK (House of Commons, 2019). Their communities face multi-faceted barriers to accessing services, advice and legal representation. To that end, they are recruiting an Advocacy and Legal Referrals Coordinator to:

- Work within a collaborative, multi-disciplinary team to empower and meet the needs of clients.
- Referring vulnerable clients to trusted law firms where needed and supporting them through their legal case.
- Undertaking direct advocacy on behalf of vulnerable clients, on issues such as housing,debt, ombudsman appeals, DVLA and benefits appeals.
- Empower clients to engage with other third sector advice organisations, such as their local law centre and Citizens Advice Bureaux.
- Work with our Service Manager to develop bespoke advocacy pathways for victims of Domestic Abuse.

Person specification:

The successful candidate will be committed to achieving excellent outcomes for clients and be aligned with the vision and values of the charity. They will be warm and compassionate, yet also able to demonstrate healthy boundaries and professionalism. Crucially, they will be able to demonstrate exceptional verbal and written communication, in addition to sound critical thinking and IT skills. They will have resilience – and a sense of humour is also a must!
Please note that we celebrate potential as much as experience.

Working with them:

They believe their team are their greatest asset, placing a premium on staff welfare and providing staff excellent professional development opportunities for people to take forward in their careers. Everyone demonstrates a personal commitment to serving others and working towards their vision. They are a relaxed and collaborative team, with a big sense of humour.

Start date: ASAP

Location: Hybrid with some home working. Office at Badgemore Park, Henley on Thames, Oxfordshire. Some visits to clients throughout parts of Southern England.
Job type: Part time, 0.4fte, 16 hours p.w.
Accountable to: Head of Advocacy and Legal Affairs
Salary: £11,456 p.a. (£28,643 fte.)
Benefits: pension scheme; personal training budget; generous paid holiday equivalent to 7 weeks plus p.a. bank holidays.

Please note they will be interviewing on a rolling basis, so it is advisable to submit your application as soon as you are able.

Applicants must have use of own car and a valid UK driving license.

They recognise it has no greater responsibility than to safeguard the children and vulnerable adults that it works with. Recruitment processes will include a DBS check.

You may have experience of the following: Paralegal, Advocate, CAB Advisor, Housing Officer, PALS, Benefits Advisor, Advice, ISVA, IDVA, Independent Domestic Violence Advisor, Third Sector, Public Sector, Homelessness, Safeguarding, Healthcare, Education, Not for Profit, Care Coordinator, Charities, Volunteer Officer, Education Officer, Support Worker, Legal Assistant, Legal Executive, Law Graduate, Law Student, Ombudsman, Complaints.

REF-214 685

Housing Officer

• Location: Portsmouth
• Salary: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours Allowance)
• Hours: 35 hours per week (plus 5 hours paid lunch break)
• Additional Information: Driving License and access to vehicle MANDATORY

About Nacro: Nacro is a social justice charity with over 50 years of experience, dedicated to transforming lives, strengthening communities, and reducing crime. We offer innovative services, including housing support and education programs, aimed at tackling the root causes of crime.

Role Overview: As a Housing Support Worker with Nacro in Portsmouth, you'll support residents within our Community Accommodation Service – Tier 2 (CAS-2), helping them secure and maintain stable housing, reducing reoffending risk, and supporting their reintegration into society.

Key Responsibilities:

• Develop and implement support and safety plans.
• Maintain and equip properties for safe, comfortable living.
• Assist residents in understanding their responsibilities and preparing for future accommodation.
• Empower residents to achieve their goals and foster independence.
• Collaborate on comprehensive move-on plans for future housing needs.

Key Skills, Experience, and Knowledge:

• Commitment to Nacro’s values.
• Knowledge of issues affecting individuals in the Criminal Justice System or experiencing homelessness.
• Ability to develop person-centred support and move-on plans.
• Understanding of safeguarding and working with vulnerable adults with complex needs.
• Flexibility to travel within your patch and cover other local areas as needed.

What You Can Expect:

• A supportive, dynamic team focused on delivering results.
• Flexible working within the community, with the ability to work from home between visits.
• Commitment to your career development.
• Excellent benefits, including annual leave, enhanced sick pay, family leave, cycle to work scheme, season ticket loans, pension scheme, health cash plan, and more.

This role requires regular travel; a Full Driving License and access to your own vehicle are essential (mileage expenses at 45p per mile). An Enhanced DBS check and Prison Clearance are also required.

Apply here: https://nacrojobs.engageats.co.uk/Vacancies/W/1461/0/432114/23125/housing-support-worker-portsmouth-and-fareham

Family Action is a great place to work, and we were recently awarded an accreditation from Best Companies as a reflection of “very good” levels of employee engagement. In addition, we recently placed on the Sunday Times Best 100 not-for-profit organisations to work for 2020. In recent years we have created an organisational atmosphere that is forward-looking, entrepreneurial, and focused on impact and excellence. We want talented, creative, motivated people to join us and make us even better.

The role is based in our Swaffham Office but there will be occasional working across other sites in Norfolk.

Our Values: People Focus, Mutual Respect, Excellence in all we do and a Can-Do attitude. If you can relate to these and have the necessary skills and attitude we can offer you: • A competitive salary, leave entitlement and pension scheme. • Career development opportunities. • A full induction and on-going quality training. • The opportunity to become part of national Family Action initiatives. • Managed workloads and regular supportive and reflective supervision. Family Action offers good working conditions, a comprehensive training programme and a matched Group Personal Pension Scheme (GPPS). We welcome applications from all sections of the community.

The successful candidate will have good IT skill and experience of using Microsoft Office and web-based databases and be highly motivated.  You will be working across multiple teams as well as supporting our Operations and Service Managers so good communication skills are key and the ability to work to tight deadlines and multitask are essential.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse any reasonable travel costs associated with attending an interview. 

We are launching our external training scheme nationally & have an exciting opportunity for a talented and enthusiastic individual to join Victim Support as a Client Account Manager.

We are looking for a dynamic individual to play a vital role in the success of this new initiative, which will see organisations who sign up become part of a network of organisations who want to ensure victims of crime are understood, listened to and given the best support possible.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• Pension with 5% employer contribution
• An extra day off for your birthday
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is 12 months fixed term, home based, working 37.5 hours per week Monday-Friday 9am-5pm. Travel within England and Wales may be required.

As the Client Account Manager, you'll be instrumental in building and nurturing relationships with organisations who we deliver training to. Your responsibilities will include understanding their needs, serving as their primary contact for inquiries, and researching new opportunities. A key focus of the role will be promoting training options to universities, the private sector and other organisations and services.

This is a challenging yet rewarding role, providing an excellent opportunity for the right person. Previous account management experience is not a prerequisite. Instead, we value transferrable skills such as marketing, sales, community development, community engagement or stakeholder management. Regardless of your background, if you believe you have what it takes, we're eager to hear how you can contribute to the success of this role.

You will need:

• Enthusiasm and a flare for building rapport with a wide range of people
• Excellent time management and prioritisation skills
• Strong communication skills and confidence in speaking to professionals on the phone, virtually and in meetings
• Exceptional listening skills and the ability to disseminate important information to stakeholders
• Meticulous attention to detail and excellent customer service skills
• The ability to think on your feet and be creative and innovative in developing new ideas and ways to engage with external organisations

If the opportunity to be part of this flagship scheme excites you and you think you're up for the challenge, we'd love to hear from you.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Purpose of this role 

The primary purpose of this role is to deliver activities to young people within the school that contribute towards the development of happy, thriving and resilient young adults. The role will promote their positive school experience and contributions to society.

This role is to provide sustained support to vulnerable young people within the school, helping them to overcome issues, before they become potentially serious problems.

Responsibilities

• Work co-operatively with the school, under the management of The Eikon Charity staff to ensure the highest quality of delivery and support 
• To build positive and supportive relationships with young people within the school who are struggling to participate positively with their school experience 
• To assess the needs and strengths of the referred young person, plan effective and engaging activities which aim to improve mental health and well-being and build on existing strengths and help them identify individual goals to achieve desired change. 
• To create and deliver engaging activities that meet the identified needs for both individual and groups and enable active participation during the school day and in extracurricular opportunities if required. These may include one to one sessions, targeted groups and lunch clubs etc,
• To review and evaluate activities to ensure needs are met and to inform effective development of future activities 
• To ensure that all work is integrated with other in-school support services by building effective relationships with existing pastoral staff
• With school staff, identify emerging needs, analyse needs and create an effective response to meet those needs. 
• Manage referrals and caseloads in partnership with school and Eikon line manager   
• Keep up to date and accurate records and case notes on the Evide case management and Goal Based Outcomes systems.
• To collect and share case studies that demonstrate good practice and the impact of interventions on outcomes for children and young peoplePlan group or individual engagements, evidence progress and celebrate achievement with young people. 
• To create regular opportunities for young people to share their views with each other and school staff, capturing their voice to improve wellbeing across the school 
• Work as part of a team and attend team meetings, training events and participate fully in 1:1, and group supervision as required. 
• Work within Eikon’s internal policies, safeguarding and data protection regulations Contribute to the Eikon team by attending team days as required
• Work in accordance Eikon’s policies, always (e.g., employment, health & safety, and safeguarding) 

Salary: £27,352 per annum (full time)

Working hours:

• 20 hours week including weekends and bank holidays
• 40 hours week including weekends and bank holidays

Permanent

Days or Nights Roles available

Locations: Barnet (N12) or Newham (E13)

About the Role

St Christopher’s is the supported housing provider for the new London Accommodation Pathfinder – an innovative new London wide service to improve accommodation and outcomes for young people aged between 16 and 17 in contact with the youth justice system at risk of custody (remand or sentence). You and your team will be working closely with local authorities across London and the Pathfinder project team to deliver meaningful programs of activity for young people promoting personal responsibility and understanding consequences for actions and diversions from offending by supporting positive outcomes, particularly education, training and employment in addition to life and independent living skills within a trauma informed environment.

St Christopher’s Academy

At St Christopher`s we can provide more than just a care job. We can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.

When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please click here

We are proud that 84% of all our Team Leaders, Deputies and Managers are internalpromotions. 

Key aspects of the job will be: 

• To safeguard young people through collaborative working with external agencies and emergency services and compliance with local authority safeguarding procedures.
• To work closely with the local authorities to reduce young people’s offending behaviour and support them to complete their court orders.
• To ensure a trauma informed environment within the home at all times.

Applicants should have:

• Hold a relevant qualification in Social Work, Probation, youth justice or Youth Work etc.
• At least 1 year experience working with young people at risk of custody.
• An understanding of the issues facing young people
• The ability to cope effectively with challenging behaviour
• Good communication and team working skills
• Flexibility to work shifts, including weekends and bank holidays.
• Working knowledge and thorough understanding of the barriers and challenges that non-white young people face within the criminal justice system

In return we offer:

• £27,352 per annum (full time)
• Competitive pay and reward structure offering salary progression based on performance.
• Tailored career development plan through our “St Christopher’s Academy”.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and therapeutic interventions.
• Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.
• BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.
• Interest-free season ticket loan, cycle to work scheme.
• Discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programmes.
• Employee Awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do. We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong. We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

Founded in 1993, Exeter Community Initiatives aims to improve the quality of life for people and communities in the Exeter area, and beyond. Over the years, we have helped over 50,000 people through our work. 

Exeter Community Initiatives’ Transitions project aims to help people to become more independent and connected within mutually supportive communities.

We are looking for a pro-active and experienced Project Support Worker to co-facilitate the Transitions project. 

This is an exciting, varied and responsible role, in which the right candidate will plan and deliver workshops, social meet ups, train, support and coordinate volunteers, and provide direct assessment and support to users of the service.

• Workshops that address various aspects of personal development and wellbeing, whilst bringing people together in a shared learning environment. This experience encourages the forming of relationships and support through the sharing of challenges, knowledge and experience.  
• Volunteering opportunities where we match volunteers to individuals, ensuring that the support is tailored to the client's needs. This one-on-one involvement not only aids personal development, but also strengthens the connections within the community. 
• Social meet ups and online support groups (which follow on from workshops).  We bring individuals from diverse backgrounds together by facilitating social meet ups and online support groups. Our social meet ups help to break down social barriers and encourage peer support.  Our online support groups offer people an ongoing support network and encourage accountability, and the intention is for these groups to evolve into self-sustaining communities, driven by the collaborative efforts and support within the group itself. 

Permanent, part time role (22.5 hours per week) 

£26,000 per annum (15,810 pro rata)

Hybrid working locations (home/office blend) 

26 days holiday plus bank holidays with 1 extra day for each full year of service, up to 31 days 

A Pension Scheme is available with a 5% contribution from the employer, provided it is matched by a minimum contribution of 3% from the employee 

Richmond Carers Centre, a network partner of the Carers Trust, is a registered charity providing information, support, advice and a voice for carers living and caring in London Borough of Richmond upon Thames.

Helping Carers to Live Well is our organisational aim. We provide a targeted service to young carers, aged 5 – 18 years. Young carers, provide vital emotional and practical support to a family member with a care need including sibling young carers. Their care role can have an impact on their wellbeing, education and social opportunities. We are looking for someone with the skills and ability to offer a coordinated approach in supporting young carers in the London Borough of Richmond upon Thames.

As Young Carers Support Worker you will be part of a small, dedicated team which directly deliver a range of services for young carers, including information and advice, emotional support and mentoring, promoting awareness of young carers and delivering a wide selection of group activities, both term-time and in the school holiday programme. Using all your skills, you will work with the young carers’ team to deliver, review, and continually develop services for young carers to best meet their identified needs.

With your proven knowledge of working with children and young people, families, carers or other vulnerable groups on an individual and/or group basis, you will recognise the importance of being client focused and have a commitment to enhance the lives of young carers and their families, including knowledge and awareness of sibling young carers and vulnerable families. You will be able to demonstrate a broad knowledge of young carer’s needs, a wide range of skills in relation to service delivery to support young carers and have a sound understanding of social care provision in both statutory and voluntary sector environments.

You will be self-motivated and positive in your approach to working with both young carers, their families and team members, and have a willingness to embrace our organisational values.  Being innovative and creative, you will identify and implement a range of support mechanisms for young carers, enhancing their wellbeing and supporting them to achieve identified goals.  Strong administrative, time management, IT and organisational skills are essential.  Your ability and willingness to regularly work outside normal working hours is required.

In return, we offer regular supervision, training and professional development for this rewarding position, along with generous annual leave, work-based pension or employer’s contribution to your pension scheme and above all, a supportive and friendly working environment. 

Richmond Carers Centre welcomes and encourages applicants from all sections of the community regardless of their gender, race, disability, age, sexual orientation, or religious belief.

Benefits of working for Richmond Carers Centre:

• 28 days annual leave plus bank holidays per year (pro rata)
• Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)
• Workplace Pension Scheme with Peoples Pension
• Flexible working/option of working from home (subject to CEO approval)
• Equipment and support to be set up to work from home
• Paid time off for medical appointments
• Employee Assistance Programme (EAP)
• Training and personal development opportunities
• Staff away days and socials
• Staff retention grant to support with wellbeing
• Access to shared resources and training opportunities
• Supportive and friendly working environment

Closing date: Midnight on Monday 7th July 2024

First round of shortlisting will be ongoing

Second round of shortlisting with Richmond Carers Centre – Week commencing Monday 15th July

Provisional interview dates – Week commencing Monday 22nd July

Provisional job starting date – End of August / early September

Our adult adoption support service works primarily with adopted adults and birth families. Adopted adults can access their adoption records and birth families are supported at the time of losing children to adoption, helped to stay in touch through letterbox and provided with independent emotional support.

We are looking for a Social Worker, who has experience of working directly with those affected by adoption. You will have experience and knowledge of adoption law and practice and able to liaise with partner agencies to deliver the service in the North East of England.

You will be a dedicated and enthusiastic professional who is committed to improving the outcomes for adoptive and birth families, adopted adults and relatives. You will also have strong verbal and written communications skills and be able to deliver the service to a high standard.

What will we offer you?

We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We are happy to talk flexible working. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you. 

 

 

To Apply:

· Complete: the Application Form 

· Closing Date : Monday 8th July 2024 at 9:00am

· To learn more about Family Action: Recruitment Pack

· To learn more about our terms & conditions: Summary Terms & Conditions of Employment

· To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.

* Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

ID: 1235

About us:

Together for Short Lives is the UK charity to make sure the 99,000 seriously ill children and their families can make the most of every moment they have together - whether that's for years, months or only hours.

We work with families and the brilliant people and services that support them - in hospitals, in children's hospices and in the community - to ensure that children and families get the support they need.

About the role:

A fantastic opportunity has arisen to join our highly successful, passionate, and driven Family Support Hub Team.

As a Family Support Hub Officer, you will work within our Family Support Hub, liaising with identified partners to provide enhanced support to families caring for a child with a life limited illness. In addition, you will support those families contacting Together for Short Lives through the Helpline, website and from partner referrals. The purpose of this role is to help Together for Short Lives reach and support more families - responding appropriately to their needs by listening, signposting or referring onto internal and external support eg grants, peer support, events and engagement opportunities.

The Family Support Hub Officer will help us to deliver our programme of work for children’s health and social care services to improve and expand the range of support that they can offer to families.

Please note this role is home based but it will be necessary to occasionally travel to Together for Short Lives' Bristol Office and to other locations across the UK.

About you:

You will be passionate about providing support to seriously ill children and their families and be inspired by the potential to make an impact and to deliver tangible change.

You will have helpline, support work or lived experience which evidences your ability to work empathetically with parents caring for a child with a life-limiting condition, have excellent communication skills, in particular an excellent telephone manner and be a skilled active listener.

Please note this role is home based but it will be necessary to travel to Together for Short Lives’ Bristol Office and sometimes to our three project sites across the UK - Manchester, Birmingham, Bedford/ Luton/Milton Keynes.

We offer a great reward package, which includes generous annual leave entitlement, pension scheme, life insurance and a staff assistance programme.

We are always looking for talented people, and welcome people regardless of age, disability, gender identity, marital status, race, faith or belief and sexual orientation. We particularly encourage applications from those with disabilities or from black and minority ethnic backgrounds, as these groups are underrepresented throughout the charity sector.

An opportunity has arisen for a lead Support worker to work within our Sanctuary crisis intervention and prevention service, based in Fore Street in Enfield. We act as a short-term A&E and Emergency services alternative, providing support to individuals in the Enfield Borough aged 18+. 

This role is to provide leadership and support to the Sanctuary team on shift. The role will:

• Lead shifts during the week, providing support to team members via case management support, escalation, Health and Safety guidance
• Support the Sanctuary Manager to embed processes within the service, and ensure that these are carried out
• Work alongside the Manager and team to ensure that the service is operating to high quality standard.
• Provide support in times of emotional distress for clients. The support worker will provide a calm, supportive presence.

 The role will support clients through co-producing support plans with practical and therapeutic support offerings, as well as contributing to the development of a warm welcoming environment and ‘safe space’ to be.

This position would suit someone with a minimum of 2 years experience of working with people with mild, moderate and severe mental health issues. Ideally experience of supporting people experiencing suicidal ideation. Should have previous experience of supervising or managing staff.

Please see attached job description for further information on this position.

The Sanctuary Service runs Monday - Friday, 5pm-10pm and at weekdays, 12-5pm. We would require the successful applicant to be able to work 4 shifts (21 hours per week) covering these days/times.

This role will be based at our Enfield office is based at 275 Fore Street Enfield N9 0PD.

About the Role...

Are you passionate about making a positive impact on the lives of vulnerable individuals? The Renewal Programme, a well-established and respected local charity in the London Borough of Newham, is seeking a dedicated Housing Support Worker to join our team on a full-time basis.

You will play a crucial role in providing effective and high-quality support and resettlement services to vulnerable single homeless adults housed by the charity. Support workers are vital members of our team as they provide support to tenants, helping them to develop the life-skills they require to move on to independent living. In this role you will manage a caseload of tenants, supporting and encouraging them to maximise their skills and choices.

Your responsibilities will include:

• Conducting interviews and assessing the suitability of prospective tenants.
• Inducting new tenants into their local community and ensuring their understanding of their rights and responsibilities.
• Developing and reviewing support plans with tenants and coordinating with other professionals involved in their care.
• Holding keywork sessions with designated tenants and conducting regular risk assessments.
• Providing information, advice, and advocacy on welfare benefits, education, budgeting, and independent living skills.
• Liaising with external support service providers and fostering connections with community groups.
• Recommending permanent housing options and providing support and advice to successfully moved-on tenants.
• Upholding health and safety standards and maintaining positive relationships with the local neighbourhood.

About You...

You will play a crucial part in providing a safe and supportive environment for residents, many of who are formerly street homeless. As a natural communicator with excellent interpersonal skills, you will possess a supportive and non-judgmental approach.

Your ability to work within policies, procedures, and regulations is essential to maintain a safe and effective environment.

If you are ready to contribute to empowering vulnerable individuals and making a positive impact on their lives, we invite you to apply. Your dedication and commitment will play a vital role in helping our residents transition towards a more independent lifestyle.

Requirements:

• Experience of face-to-face support work with vulnerable individuals.
• Practical experience in assessment, key-working, and advocacy.
• Knowledge of housing management, support planning, and relevant statutory services.
• Excellent communication, organizational, and analytical skills.
• Ability to work under pressure, manage time effectively, and maintain accurate records.

A bit about us

The Renewal Programme is a local Newham based charity that is passionate about supporting those that find themselves on the margins of our community. We are able to offer the successful candidates a friendly, supportive and values driven work environment with a real opportunity to make a positive difference in the area of housing and homelessness in Newham. 

Application procedure

Please note there is no closing date for this role, but early applications are encouraged as we will invite interviews and begin the selection process on a rolling basis, with the aim to have positions filled as soon as appropriate candidates are identified. To apply please send a copy of your CV and a covering letter of no more than 2 pages long. 

Please refer to the job description and person specification attached and note an enhanced DBS check will be required. 

We look forward to hearing from you! 

 Newham Community Renewal Programme welcomes applicants from all backgrounds and identities.