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Reporting to: Director of Policy and Engagement
Direct reports: 1 x Scotland Policy and Public Affairs Manager and Legislative Lead, 2 x Policy and Public Affairs Officers, 1 x England Policy and Public Affairs Manager
Location of work: Home-based. The post holder must be easily and quickly commutable to London and will require frequent meetings in London. The role may involve some irregular travel throughout England and Scotland to attend events and meetings.
Contract type: Full-time, 35 hours per week, flexible hours may be considered. The role may require occasional evening and weekend work
Contract Length: Permanent
Salary: £54,500 - £56,500
BACKGROUND
Our work has never been more needed. The latest research suggesting that the number of children and young people at risk of hunger has rocketed to 2.6 million* means that one in five children don't have enough to eat.When a child is too hungry to learn, when they’re aching for something to eat, they can’t concentrate. They can’t absorb information. Big feelings and worries can be impossible to control. They fall behind in their studies.
Magic Breakfast provide a nutritious and filling breakfast to over 300,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma. Magic Breakfast are ambitious to grow our impact to remove hunger as a barrier to learning for all children and young people in the UK.
This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children as we work to influence both policy implementation, with the national rollout of primary-aged universal school breakfast, and legislative change, through the Children’s Wellbeing and Schools Bill. There has also been commitment from the Scottish Government for a national breakfast scheme and we are seeking to expand our advocacy work into Wales. Magic Breakfast’s influence will be instrumental to ensuring school breakfasts are implemented in a way that is hunger-focused and barrier free.
In addition, thousands of secondary school children are at risk of losing their free school breakfasts from September next year. For many of these students, this is their only opportunity to have a nutritious meal before facing a demanding school day, including taking exams. And for the very youngest, we know that the disadvantage gap begins before they even reach reception. With the Government commitment to another 100,000 places in school-based nurseries, early years is also a critical part of our advocacy work.
Being part of the work of Magic Breakfast is your chance, together with parents, teachers and people across the UK, to demonstrate the power of school breakfasts and to shape the way forward to end morning hunger for good.
*Food Foundation Insecurity Tracker Jan 2025
JOB PURPOSE
The Head of Policy & Public Affairs will review, develop and implement our advocacy strategy and lead a team to influence the devolved legislatures across the UK to address child morning hunger, with a view to the underlying systemic causes of child poverty and hunger, by driving change through policy and legislation. The role operates at our ‘Head of level’ which is the most senior operational specialist level and provides both operational and strategic leadership.
This role will also provide wider leadership across the charity and input into organisational strategy development and planning as part of the Core Management Group. This role will ensure that the Policy and Public Affairs function is aligned to the wider strategic aims and outcomes of Magic Breakfast as well as the internal operational systems and delivery.
The strategic leadership will ensure an external and long term view, with an outward looking and forward thinking approach that builds thought leadership, relationships and partnerships, with positioning to anticipate and build on new opportunities to end child morning hunger for good.
It will require an experienced Policy and Public Affairs professional, with significant experience of high impact and demonstrable outcomes at a senior level in the field. The postholder will lead the policy and public affairs team to influence the Early Adopters Scheme, the national rollout of primary school breakfast provision in England and breakfast legislation in the Children’s Wellbeing Bill (CWB).
They will also develop, guide and lead plans to influence the Scottish government, particularly in the run up to the election in May 2026 and the influencing of manifestos; and will lead Magic Breakfast’s upcoming influencing work in Wales.
In the external leadership that the role provides they will build relationships with politicians, political influencers, special advisors and civil servants to establish long-term, sustainable solutions to child morning hunger in the UK.
As a compassionate, people centric and inspiring leader they will work to enable their team to grow and develop in their skills ensuring they can step away from the detail whilst retaining accountability, build effective resource management and progression pathways. This role may manage external consultants where necessary, and work collaboratively with external organisations to amplify our voice and asks and strengthen our position as a thought leader.
KEY RESPONSIBILITIES
· Review and define the advocacy strategy for 25/26 in line both with moving political environment and Magic Breakfast’s influencing agenda, considering the systemic barriers to ending child morning hunger for good.
· Develop and maintain close relationships with the Department for Education and other key departments including Department for Health and Social Care and Treasury, to secure hunger and child focus as key priorities for breakfast provision.
· Develop, monitor and evaluate influencing plans for each devolved nation
· Support the development of influencing plans with coalition groups and organisations to influence school breakfast policy, commitments and implementation
· Review policy positions in Wales and Northern Ireland and define our advocacy approach, gaining external insights and analysing available research and data to shape the plan
· Develop a vision for advocacy beyond current demands, considering political appetite and gaining insight from lived experience communities and relevant sectors, to ensure that we are clear on future asks, and can build the foundation towards them.
· Work with Impact and Insights team to define future research needs to meet our longer-term advocacy plans
· Enhance and establish internal processes and ensure good internal information dissemination
· Work closely with key internal stakeholders to shape advocacy work and support broader organisational objectives
· Embed learnings and develop a fail fast, learn fast culture in the team
· Coach, support and lead direct reports enabling increased professional development, strategic decision making, proactive project management and robust political influencing
· Contribute to and help shape the work of the Core Management Group to ensure ongoing alignment for in year implementation of the strategic plan and create integrated future year plans which meet organisational goals
· Monitor and review KPIs to monitor and measure both team and cross organisational performance, using the results to guide teams and surface learnings
· Assess areas of risk and escalate where necessary and according to policy
· Develop and monitor annual team budgets
General
• Work collaboratively across the organisation, building good working relations and providing ad-hoc support to other teams and members of staff
• Passion and commitment to Magic Breakfast’s aim of alleviating morning hunger as a barrier to learning for children in the UK.
• Help to maintain a positive working environment; keeping the vision of Magic Breakfast at the heart of everything we do.
• Share Magic Breakfast’s commitment to Diversity, Equality and Inclusion
• Establish and ensure existing Ways of Working are adhered to across team
• Adhere to all Magic Breakfast policies and procedures and ensure that all activity is compliant with current legislation, GDPR, data protection and child safeguarding requirements
• Undertake any other duties commensurate with the role
PERSON SPECIFICATION
Knowledge and Experience
Essential
· Strategy development, demonstrating a deep understanding of how to craft, implement, and evolve strategies that align to operational outcomes for the Policy and Advocacy function as well as enabling our organisation strategy in our aim to end child morning for good.
· Stakeholder management and partnership building with extensive experience of engaging, influencing, and collaborating with diverse stakeholders, including senior political figures, policymakers, funders and sector leaders.
· Ability to confidently and flexibly deal with volatile political environment, anticipating potential developments and adapting to emerging situations to meet aims
· Highly experienced in developing and shaping policy positions, using insights, research and data sets to inform and guide decision-making
· Understanding and experience of the role of the broader external environment to shape policy asks and political influencing, including the implications of a policy ask in one sector on another.
· Experience of influencing key political events such as budgets, national elections and the legislative process.
· Significant experience of coaching, supporting and managing the development of a team, with the ability to make difficult decisions and challenge where needed to deliver the organisational strategy.
Desirable
· Experience of education, food insecurity, child poverty or childcare sectors
Skills and Abilities
• Effective leadership mentality with confidence to step away from the detail and delegate responsibility, enabling others to use judgements, make decisions, learn from failures and continuously improve.
• Analytical and evidence based decision making, with the ability to turn data and analysis into policy and advocacy related recommendations or outcomes for action.
• Effective planning, prioritisation and project management skills. Able to organise self and team to meet planned objectives and strategic direction with the ability to pivot and manage the unexpected.
• Strong, influential and impactful interpersonal and communication skills and to advocate for own specialism, department and Magic Breakfast's mission, effectively conveying the organisation's impact and needs to a wide range of audiences.
• Operational and financial acumen and analysis: understanding and practical application of knowledge as required around funding considerations, budget development and management, risk management, and ensuring systems in place for efficiency by setting and maintaining policy and procedural frameworks.
• An outward looking and forward thinking approach that drives a sense of curiosity, innovation and continuous improvement. Always thinking what can we learn from others, what new developments can be explored and what are the opportunities for the function to improve and grow with others too.
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
Please find attached our job pack
APPLICATION PROCCESS
Should you wish to discuss the role before applying please email our People and Culture Team, recruitment @ magicbreakfast. com
Shortlisting - w/c 5th May
Interview 1 - 15th and 16th May
Interview 2 - w/c 21st May
We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Thank you!
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 63% of clients secure a job within a month.
The Smart Works service is currently delivered in London, Manchester, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds, with a new centre in Bristol due to open in 2025. Over the past eleven years, Smart Works has helped over 40,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.
Smart Works recently reached a key strategic milestone, supporting over 10,000 women in a year, with a 30% uplift in engagement with our Interview Dressing & Preparation service and 49% uplift achieved for Career Coaching. Having just reached the end of our Three-Year Plan, we are now consulting on our new strategic plan. This is an incredibly timely and exciting time to join the organisation, as we look towards the future.
About the Role
As Data & Digital Operations Manager at Smart Works, you will play a pivotal role in managing the charity’s digital infrastructure and working as part of a team to ensure that the organisation is able to measure its impact, and that digital operations run smoothly and efficiently. You will oversee IT systems, digital platforms, and cybersecurity measures, identifying opportunities for improvement and innovation, and playing a crucial role in Smart Works’ next steps in digitising our service.
The role requires someone who is confident using data and digital platforms, who can apply them with a hands-on approach. The ideal candidate will balance day-to-day digital infrastructure administration with the management of relationships with external IT providers, and digital tools such as databases and online referral forms. You will also take ownership of Smart Works' internal staff platform, implementing upgrades and training staff where necessary.
You will take a leading role in managing the digital infrastructure associated with the client service, including overseeing contracts with external providers, and making amendments to Dynamics CRM. You will be responsible for actioning local centre queries and change requests to maintain consistent, high-quality digital operations.
In addition, you will work closely with the Head of Data & Impact on ad hoc data and analysis requests across functions, helping to inform strategic decision-making across all Smart Works centres, as well as to ensure the organisation remains fully compliant with GDPR regulations, with a strong emphasis on safeguarding sensitive information and maintaining robust data protection practices.
How to Apply
Please head to our website to read the full job description and then please submit a CV and a cover letter which answers the following questions by midnight on Wednesday 30th April 2025.
- Why do you want to work for Smart Works? (Max 200 words)
- What experience do you have of working with data and / or digital infrastructure? (Max 350 words)
- Why do you think you are well suited to the role of Data & Digital Operations Manager? (Max 350 words)
- Is there anything else you would like to share at this stage? (Max 150 words).
1st round interviews will take place on Friday 9th May and will be virtual. 2nd round interviews will take place on Thursday 15th May and will be in person in North London.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
Registered Charity
51 - 100
We exist to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job.
The client requests no contact from agencies or media sales.
Thank you!
We are seeking an experienced and dynamic Head of Fundraising to develop and implement a comprehensive fundraising strategy that supports our growth and impact. The ideal candidate will be responsible for securing funding from a diverse range of sources, with a focus on trusts and foundations.
This role is crucial in ensuring Well Grounded can continue to provide life-changing opportunities for those we support across the UK. This role will largely focus on fundraising for our regional activity building new fundraising partnerships.
The client requests no contact from agencies or media sales.
Thank you!
Purpose of the Role
You will be reporting to and working closely with the Business Development Manager to grow and develop the number of White Ribbon Accredited organisations, and workplaces using our training programmes. You will be responsible for delivering Accreditation, including Supporter organisations, and for coordinating and developing training, ensuring that all standards are met, and facilitating continuous improvement. You will work with other team members to recruit new Ambassadors and Champions and provide information and opportunities for existing Ambassadors and Champions. You will engage and motivate Accredited organisations and Supporter organisations to participate in White Ribbon Day.
Key Duties & Responsibilities
Accreditation
- Working with colleagues to market and network proactively to develop the Accreditation programme and increase the number of Accredited and Supporter organisations, including attending meetings, events online and in person
- Working directly with organisations to provide advice and support to individual organisations in completing the Accreditation process and developing and delivering their action plans, including attending steering group meetings when necessary
- Assess action plans and provide recommendations for approval of completed action plans. Look at ways to develop and continuously improve the action plan templates, including developing guidance for organisations
- Coordinate and deliver projects and events to allow sharing of best practice and cross-sector/sector specific engagement to address specific issues
- Disseminate best practice to all Accredited organisations and Supporter organisations
- Be responsible for maintaining resource hubs and develop new materials for the hubs, working with other teams
- Monitor and evaluate the impact of action plans within organisations
Training
- Working with colleagues, promote and market with colleagues White Ribbon UK training to new and existing organisations
- Coordinate the training, working with organisations to develop what they need and matching trainers to organisations
- Deliver training when time allows
- Work with colleagues, associate trainers, and partners to develop new and existing training courses
- Measure and evaluate the quality and impact of our training, collating and monitoring feedback forms, etc
Ambassadors and Champions
- With other team members, recruit new Ambassadors and Champions
- With other team members, provide information, resources, training, and campaigning opportunities for Ambassadors and Champions
- Monitor and develop the membership process
- With other team members, maintain the Ambassador and Champion resources hub ensuring it is fit for purpose and up to date
General
- Undertake your own admin and use the CRM to record your contacts and progress
- Monitor and evaluate your work, providing reports for managers and trustees as requested
- Undertake training and self-development
- Project and promote our values – through considered language, inclusivity and equality in all White Ribbon UK communications
- Undertake any other duties as may reasonably be required
- Willing and able to travel to meetings and events across England and Wales. Willing and able to attend evening and weekend meetings and events occasionally
Person specification
Essential
- Passion for the cause of ending violence against women and girls and for engaging men in primary prevention work
- Substantial and demonstrable track record of working successfully with businesses in a development capacity – including acquiring and maximising relationships
- Excellent presentation skills
- Building relationships and confidently communicating with different stakeholders
- A good level of IT knowledge and skills. Experience of working with Microsoft Office package, e.g. Excel etc.
- Excellent interpersonal skills with the ability to inspire, engage and develop strong relationships at all levels
- Strong negotiation and influencing skills
- Excellent written skills for report writing, information giving, training etc.
- Excellent organisational skills - ability to plan, adapt, manage multiple tasks and prioritise workload to deliver consistently high-quality outcomes
- Analytical mindset – comfortable working with data and reporting on impact effectiveness.
- A self-starter, able to motivate themselves, with an ability to identify potential opportunities for delivering value to the charity
- Ability to work both independently and as part of a team working collaboratively and creatively with colleagues, who are dispersed
- Positive approach and the ability to use initiative and judgement to identify problems early and propose solutions
- Willing and able to travel to meetings and events across England and Wales
- Willing and able to attend evening and weekend meetings and events occasionally
- Committed to continual professional development (CPD)
Desirable
- Sales or marketing experience, with demonstrable evidence of hitting/exceeding sales targets, including customer retention
- Developing face-to-face, digital and blended training programmes and materials, including monitoring and evaluating training programmes
- Able to deliver training sessions
- A qualification in training
- Management of high-volume data and keeping accurate records with information from different sources
- Use of CRM systems to record and monitor outreach and targets
- Knowledge of issues affecting women and girls in relation to gender-based violence
The client requests no contact from agencies or media sales.
Thank you!
About the Job
It is an important time at Sophie Hayes Foundation. Our strategy ‘Sustainable Freedom from Modern Slavery’ has launched and the charity is in a period of exciting transformation. This role is essential for the delivery of the strategy and ensuring that survivors of modern slavery, human trafficking, and exploitation have access to the support and opportunities they need to achieve their aspirations, independence, and a positive future – with soaring numbers of referrals to the NRM and thousands more victims living in fear of a hostile environment, this has never been more important than now.
But we cannot do this work without funds. Alongside a small, friendly, and dedicated team, you will coordinate and deliver a range of fundraising activities.
About You
This role would suit someone looking for meaningful, creative, and varied work, in an enthusiastic and motivated team.
You may have started to build a career in charity fundraising, corporate business development, or related areas.
You may have gained some experience across multiple different types of fundraising and development such as grant applications; donor relationships; community events; or institutional bidding.
You may enjoy networking and relationship building; designing creative projects, bids, activities, and events; and also, be comfortable with data management via a CRM.
We would love a team member who is efficient, reliable, creative, enthusiastic and ready to get stuck in helping across our range of fundraising activities.
We welcome applications from individuals with a range of skills and experience drawn from their professional and personal lives. We are happy to discuss adaptations to the role and the recruitment process.
If you find this role exciting and feel you have some, but not all the skills needed, please do reach out for a conversation.
What You’ll Do
• Trusts & grants: Work with the Development & Communications Manager to write and submit compelling funding applications to trusts, foundations and grant-making bodies to secure new and repeat funding.
• Scout for, build and maintain relationships with existing and new funders, donors, and partners, ensuring ongoing engagement and support.
• Events: Plan, organise and manage fundraising events, including overseeing event logistics, participant engagement and post-event follow up.
• Work with the Development & Communications team to generate new, innovative fundraising concepts and bring them to fruition.
• Manage the database of funders and donors and ensure contact is up to date.
• Support with monitoring and evaluation, including reports to funders
• Work closely with the communications team to ensure coordinate donor and external communications, and to contribute to our social media presence
• Identify roles and responsibilities that could be delegated to volunteers to maximise their support, supervising those assigned to you.
• Represent the Sophie Hayes Foundation with colleagues at meetings and events with external stakeholders. This may include deputising for more senior colleagues on occasion.
• Ensure the highest standards of safeguarding across all activities.
• Other duties which may arise under the implementation of the new strategy, as directed by the Development & Communications Manager.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Specialist Housing IDVA
Salary: £26,000 - £32,000 Pro Rata
Location: Hammersmith (with possible co-location with key partners)
Hours: 4 days / 28 hours a week
Contract: Fixed Term until 31 March 2026
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Specialist Housing Advocate will work within a dynamic, fast paced team to provide intervention, advocacy and support that empowers women and ensures that the voice of survivors informs every stage of their journey towards improved safety. This is a new and exciting service, and we are looking for someone passionate about ensuring that all survivors of domestic abuse are able to access safe and appropriate accommodation which meets their needs.
To be successful as Specialist Housing IDVA you will need the below experience and skills:
You will have an excellent understanding of domestic abuse and its effects on survivors and their children, and of best practice within the domestic abuse and housing sectors. You will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. The post holder will hold a caseload of survivors and will also be required to support Advance’s duty team on a rota basis which will involve completing intake assessments and providing crisis intervention support.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
Closing Date for Applications: 4th May 2025
Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
A 35-hour working week
An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
Additional days off to celebrate International Women’s Day, and for religious observance and moving home
Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
Pension scheme
Enhanced maternity/adoption provision
Access to our Employee Assistance Programme
Employee eye-care scheme
Clinical supervision for front line staff and first line management roles
Refer a Friend Scheme - £250 for each referral who passes probation
Organisation wide away days
Thorough induction and training
Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Clubhouse Social Café Manager
Department: Core
Reports to:Head of Business Services
Responsible for: Clubhouse Café staff & Trainees
Salary: 38,000- 42,000 (Dependent on Experience) plus potential for performance-related pay (dependent on café revenue targets)
Closing Date: 30th April 2025
First Interviews: 8th May 2025
Brentford FC Community Sports Trust
With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.
Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 150 members of staff.
The Role
The Clubhouse Social Café Manager will lead on the implementation of the of café (Due to open in October 2024) and will manage the Food and Beverage Operations in line with food, and health and safety regulations. You will be involved in the initial set-up of the facility.
You will be responsible for managing the day to day running of the café, providing a diverse of community and health wellbeing projects in collaboration with Trust Senior Manager - Health and Wellbeing. They will also manage and mentor staff and trainees to deliver an effective and inclusive service to customers.
About You
We are looking for a passionate, inspiring catering/hospitality specialist to lead on training, mentoring and the hospitality operation of our new Clubhouse Café at Gunnersbury Park. The café is part of the new Community Sports hub at the site and will also double as a social and community space linking into community projects for all ages. Projects will include mental and physical health with the space acting as a central meeting/training hub. In this capacity you will work closely with the Trust's Health and Wellbeing Senior Manager.
We are partnering with the homeless charity Change Please to create a West London training hub. The successful candidate will be responsible for managing and training the café team. Our founder partners in the project are The University of West London (UWL) and the Premier League and Professional Footballers Association Fund. We are linking with the University to offer a range of immersive opportunities for their catering and business students and our Café Manager will link with them on a number of working projects.
The other aspect is the promotion and training in the importance of food, health and performance and the Manager will work with our Trust team to create innovative content and inspiring outreach programmes. Whilst we expect the Manager to have an active interest in food and nutrition, we plan to put some catering support and training in place to support the position.
We are looking for a highly motivated individual who has appropriate experience to lead the food and beverage side of the operation. They will be involved in the initial set-up of the facility (Due to open in Summer 2025) and the establishment of appropriate operation and health and safety procedures.
We have developed a sustainable business plan, however you will have the opportunity of contributing to the ongoing development plan. We have the benefit of understanding who our customers are, when they are, and even when they will arrive! This will need to be balanced with the social and community programme, and whilst it will be a challenge, it will also make for an enriched role in dealing with a range of people and organisations.
The Trust is a progressive, driven organisation with many facets. The Clubhouse will become one of our key hubs, also working with our stadium hub. This is a unique opportunity to combine sport and physical activity with nutrition and social projects. If you are up for the challenge of becoming part of our growing team, we would like to hear from you.
Key Responsibilities
- Lead on the implementation of the café, including the setup, adherence to food and health safety and regulations, and staffing.
- Development and procurement of suppliers for café to ensure efficient service delivery.
- Contribute to and delivery of project-based business plans as directed by the CEO and Head of Social, Education and Health Hub.
- To organise and manage the preparation and presentation of food whilst ensuring agreed standards are maintained at all times, and that any special dietary needs are catered for.
- Adherence to HACCP and all other food safety regulations and COSHH regulations., ensuring the statutory requirements are met and all necessary records are maintained.
- Deal with customer feedback in a courteous, efficient and timely manner, monitoring and evaluating this feedback, making appropriate recommendations and taking action for service improvements.
- Working safely with kitchen equipment and ensuring that all other health and safety procedures are followed.
- To maintain a clean, healthy and safe working environment in accordance with guidelines.
- To mentor staff, trainees and work experience students in the effective operation of the facility.
- Deliver appropriate training to Clubhouse Café Staff, to foster a culture of excellent customer service.
- Stay informed about safeguarding policies, procedures, and best practices.
Essential Criteria
- Level 1,2 and 3 Food Safety Awards
- Level 2 Health and Safety in the Workplace Award
- Awareness of Control of Substances Hazardous to Health Regulations (COSHH) and chemical safety
- Experience of kitchen equipment
- Experience as a manager of operations and staff in a food and beverage business.
- Experience as a manager responsible for compliance, particularly health & safety and licensing, as well as finances in a food and beverage business.
- Experience in project management and meeting deadlines.
- Experience of supervising and training small groups of staff
- A working knowledge of budgets and gross profit margins
- Good team player
Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.
Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.
Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years.
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Thank you!
Salary: £45,000 per annum
Location: We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
Our office is a short walk from King’s Cross station in London. Our expectation for this role is that you will come to London 1 or 2 days each week for meetings, including a quarterly ‘all staff’ event. You may also be required to visit member hospices or suppliers from time to time. You can choose where to work for the rest of the time, in the office or remotely (home or another appropriate location). We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there.
Contractually this role is London-based.
Contract: Fixed term until April 2026, full time.
Benefits:
- 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours
- Matched pension scheme up to 7% of salary
- Support for staff with caring responsibilities
- Flexible working
How to Apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below
Closing date for applications: 12pm on Tuesday 22 April 2025.
Interview dates: Likely to be Tuesday 29 April, Wednesday 30 April or Thursday 1 May (to be confirmed) Interviews will take place over Microsoft Teams.
We’ll send questions and assessments to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.
Job Information
As Business Intelligence (BI) Developer you will be responsible for working with Hospice UK’s data to provide insights that support decision-making.
You’ll collaborate with colleagues at all levels to understand their needs and develop dashboards, reports and insights which help facilitate efficient, effective, and modern ways of working and a great colleague experience.
Guided by the Data Manager, you’ll ensure that Hospice UK complies with all relevant legislation and best practice such as complying with UK GDPR and maintaining our security accreditations. You’ll also work closely with other members of the ICT and Data team.
You’ll bring a broad set of data skills and knowledge with specific technical skills and experience developing using Power BI and SQL. We are at the start of our journey using modern data tools, with training for all colleagues planned, but you will need to guide inexperienced colleagues. Whilst challenging, this is an opportunity to shape how we work for the long term.
You’ll be working with others to collect and analyse the data that is most useful for hospices across the UK to compare their services and understand the impact we make collectively. You’ll also combine this with third-party data sources, such as population data, which will help local hospices reach everyone who needs help. Hospice UK will use this data and insight for national research and campaigning.
For our hospice sector data work, there are multiple data sources, some of which are bespoke databases within Hospice UK’s systems, whereas others are external including publicly available.
Internally, within Hospice UK, you’ll work with colleagues from different departments to improve how we measure our own performance. You’ll develop a performance reporting framework which provides clarity and insight, from our Board level key performance indicators to our day-to-day operational process performance measures.
Within Hospice UK the main data sources are our CRM, Website CMS, Grants Management, Finance and HR systems. We also use bespoke data capture forms and databases for specific purposes.
We’re a small in-house ICT and Data team, supported by 3rd party suppliers.
Your line manager is Richard Cooper, Data Manager. Richard joined Hospice UK in February 2024, bringing with him a wealth of experience from the private, public and non-profit sectors.
You’ll find lots more information in the Candidate Information Pack below.
How to apply
If you would like to apply for this role, please send the following documents to recruitment by 12pm Tuesday 22 April 2025:
- Your CV. Ideally in Microsoft Word format and less than 3 pages of A4
- A completed supporting statement form (where you can demonstrate how you meet the person specification.)
- A completed equalities monitoring form.
We will shortlist candidates based on their CV and supporting statements.
We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel.
Please make sure you provide your contact details in your email. We’ll contact you to let you know whether we would like to meet you. Please note the interview dates above and let us know if there are adjustments you might need to participate fully in the process.
To be considered for this role you must have the right to live and work in the UK for your application to be progressed. Hospice UK is an Equal Opportunities Employer.
The client requests no contact from agencies or media sales.
Thank you!
Being a Switchback Mentor is a unique opportunity to build transformative relationships with young men leaving prison in London.
Are you passionate about working 1-to-1 with young prison-leavers from a variety of backgrounds; many of whom are from marginalised communities, to help them lead more stable, rewarding lives?
As a Switchback Mentor, you will play a vital role in transforming the lives of young prison leavers, helping them break free from the justice system and build stable, rewarding futures. You will be responsible for building your own caseload by engaging directly with young men in prison and providing intensive support after their release. In addition to working with those you meet in prison; you will also support Trainees referred to the programme after they have already been released.
Deadline: 10am on Monday 28th April 2025
We are holding an optional online Q&A from 6.30-7.30pm on Monday 14th April, with Mercedes Turner, Yasin Ali (Delivery Managers), and Ariel Troy (Switchback Mentor).
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen to join our award-winning Fundraising Team at Birmingham Women’s and Children’s Hospital Charity. The Corporate Partnerships Officer will join our recently established Philanthropy and Partnerships (P&P) team to help us develop and nurture a range of corporate and philanthropic relationships. Together, we will significantly increase our income in support of the world leading research, treatment, and care that takes place across our hospitals in areas such as: childhood cancer, rare diseases, neonatal and maternal health, children and young people’s mental health, and critical care.
The Corporate Partnerships Officer will be responsible for account managing a portfolio of new and existing corporate accounts to deliver a sustainable income growth year on year. In addition, they will work closely with the Head of Corporate Partnerships and Senior Corporate Partnerships Officer to support the day-to-day management of high value strategic partnerships and the delivery of business development activities. They will also contribute to the wider strategic aims of the P&P team to significantly grow both philanthropic and corporate partnership income and impact over the next three years.
The ideal candidate will have strong corporate account management and communication skills (both verbally and in writing) ideally gained within a fundraising or sales/business development environment. They will be a self-starter with an appetite to make unsolicited approaches to businesses and individuals, along with the ability to develop and grow lasting relationships with corporate partners. They will have strong time management skills, a motivation to work towards and achieve targets, and an appreciation of working for the NHS.
What we offer:
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Flexible and hybrid working to support work-life balance
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Generous annual leave entitlement with additional leave for long service
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Enhanced sick pay
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Enhanced Maternity Pay
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Free flu jabs
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Cycle to work scheme
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Charity events throughout the year
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Employer enhanced auto-enrolment pension scheme with 8% employer contribution
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Ongoing commitment to education and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
The closing date for return of applications is 18 May 2025.
Registered Charity
21 - 50
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SLRA is a well established local migrant support organisation working alongside refugees, asylum seekers and other migrants who are at risk or in crisis due to immigration issues. Our committed, supportive team works alongside local volunteers to provide a range of services including advice and casework, supportive group sessions, youth casework and activities for families and young people.
We are looking for a Finance Manager, to oversee and manage SLRA’s financial operations, ensuring transparency, efficiency and compliance with accounting standards.
We would love to hear from you if you have:
- An accounting qualification (ACA, ACCA, ACMA) or qualification by experience.
- At least 2 years’ bookkeeping experience.
- Experience of using a computerised or cloud accounting system.
Benefits include:
- 25 days holiday per year (with 3 additional days when the office is closed at Christmas) plus bank holidays.
- Additional long service annual leave days up to a maximum of an additional 5 days per year.
- Flexible and family friendly working arrangements including compressed hours and school term time working.
- Pension scheme with 5% employer contribution.
- Commitment to staff learning and development.
- Cyclescheme and travelcard loans.
There is a rolling deadline, and applications will be reviewed and candidates invited to interview on an ongoing basis.
We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application.
Registered Charity
11 - 20
To ensure that migrants live safely with access to justice and opportunity
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Operational Leadership:
- Provide strategic leadership to the Senior Management Team's and it’s operational functions, ensuring efficient and high-quality service delivery.
- Develop and implement operational policies, procedures, and best practices to enhance productivity and ensure compliance.
- Continuously streamline processes and workflows to improve operational performance.
- Deputise for the CEO when required, representing the organisation at events, meetings, and in day-to-day operations.
Strategic Planning and Execution:
- Collaborate with the CEO and support, manage and develop the senior management to shape and execute the charity’s strategic plan.
- Translate strategic objectives into actionable initiatives, ensuring effective implementation and tracking progress.
- Identify opportunities for growth, cost optimisation, and improved service delivery.
Board of Trustees Liaison:
- Provide regular reports to the Board of Trustees on operational performance, strategic initiatives, and financial matters.
- Work closely with the CEO to ensure transparency, accountability, and alignment with the Board's expectations.
- Attend Board meetings and provide insights on operational challenges, opportunities, and key achievements.
Financial Management:
- Oversee budgeting, forecasting, and financial planning, ensuring the efficient use of resources.
- Monitor financial performance, identifying areas for improvement and taking corrective actions as necessary.
- Drive cost-efficiency initiatives while maintaining a focus on quality and service outcomes.
People Management and Development:
- Line manage and develop the SMT (nine managers)
- Lead, mentor, and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
- Establish performance goals and metrics for staff, offering regular feedback and development support.
- Promote an inclusive, diverse work environment that values employee engagement and professional growth.
- Oversee recruitment, onboarding, performance management, and retention strategies.
Risk Management and Compliance:
- Develop and implement strategies to identify, assess, and mitigate operational risks.
- Ensure compliance with relevant laws, regulations, and industry standards, maintaining the highest ethical standards.
- Implement internal controls and governance practices to safeguard the charity’s reputation and assets.
Please send a CV and a cover letter explaining how you meet the required experience and your knowledge, skills, and ability (no more than 650 words.)
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a One Stop Shop Co-ordinator
Salary: £22,000 - £25,000 pro rata
Location: Various co-locations in Brent including Family Hubs, and Advance Headoffice
Hours: 14 Hours per week
Contract: Fixed Term – March 2027
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
This part-time role is an enhancement to the existing One-Stop-Shop (OSS) with a specific focus on families, which brings together a range of organisations to work together in one location to offer advice and services to victims and survivors of domestic abuse. Currently the service operates 1 -2 day per week, offering specialist multi-agency support and with this enhancement of provision, this will enable an increase in the days the OSS is open and available, including the OSS Co-ordinator also being based in a greater variety of locations such as family hubs.
The One Stop Shop Coordinator will coordinate a range of organisations e.g. solicitors, housing, by-and-for organisations, DWP to work together in one location to offer advice and support service to victim survivors of domestic abuse. Their interaction with families will include being the first point of contact for families when they are entering the OSS, advising mothers of their rights and options for seeking help and support from other agencies and direct them to the most appropriate service and, proactively assessing the needs and safety of children and women to ensure that any risks/needs identified are addressed.
A car may be desirable for this role, though not essential
About You:
To be successful as the One Stop Shop Co-ordinator you will need the below experience and skills:
A thorough understanding of the dynamics of domestic violence (physical, emotional and sexual violence, so-called ‘honour-based violence’, forced marriage, stalking and harassment) and its impact on women, children, families and communities.
Knowledge and understanding of the needs of women and children who are or have experienced domestic abuse and the practical and emotional support needs specific to this group including, education, confidence and relationship building.
Experience of partnership working and of maintaining excellent working relationships with a
range of stakeholders as well as experience of working within in multi-agency environment.
The ability to build and maintain a welcoming and safe environment where women, young people and community representatives can access support and make new connections.
Ability to develop and implement efficient administration processes for the smooth running of the OSS.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
Closing Date for Applications: Sunday 4th May 2025
Interviews are taking place on: w/c 12th May 2025
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
Additional days off to celebrate International Women’s Day, and for religious observance and moving home
Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
Pension scheme
Enhanced maternity/adoption provision
Access to our Employee Assistance Programme
Employee eye-care scheme
Clinical supervision for front line staff and first line management roles
Refer a Friend Scheme - £250 for each referral who passes probation
Organisation wide away days
Thorough induction and training
Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
Thank you!
Purpose of the Job
Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.
Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.
This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.
Job Description
Strategy and planning
- Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
- Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
- Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.
Risk management and compliance
- Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
- Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
- Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
- Assess requests made in relation to GDPR.
People management and development
- Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
- Supervise the work of paid staff and volunteers
- Maintain and develop standards of service delivery.
- Advise the Head of Advice on staffing and service-related issues.
- Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
- Ensure that the service area and projects are adequately resourced.
- Ensure recruitment and selection of paid staff and volunteers as appropriate.
- Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
- Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
- Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
- Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy.
- Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
- Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
- Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.
Operational performance management
- Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
- In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients.
- Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
- Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
- Maintain and develop standards of service delivery.
- Take part in internal consistency exercises at least quarterly.
- Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
- Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
- Provide technical support and act as consultant to the advisers.
- Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
- Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate.
- Ensuring that appropriate data protection procedures are in place and are followed by all workers.
- Lead on safeguarding and gender violence issues in accordance with policies.
Other duties and responsibilities
- Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.
Stakeholder Engagement
- Collaborate with management and other departments to align quality standards with organisational goals.
- Engage with external partners and regulators to ensure compliance with industry standards and share best practices.
Reporting and Analysis
- Prepare and present reports on advice quality metrics to management and stakeholders.
- Utilise data to identify trends, risks, and opportunities for improvement.
Confidentiality and safeguarding
- Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
- Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
- Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.
Research and Campaigns
- Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys
Person Specification | What you need to do this job
Essential Criteria
- Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
- Ability to plan and manage projects.
- Commitment to continuing professional development.
- Experience of monitoring and maintaining service delivery against agreed targets.
- Ability to plan and prioritise own time and work and work of others in a pressured environment.
- Experience of analysing information to produce reports.
- Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
- Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
- Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
- Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports.
Desired Criteria
- Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
- Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
- Experience of supporting change.
- Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
- Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
- Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
- Experience in managing budgets.
- Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
- Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
- Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
- Access to own transport and able to work at any service location in the Bureau’s area of operation as required.
Application Process:
To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.
If you do not complete a full supporting statement in the requested format, your application may be rejected.
Addressing each point of the person specification
This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile. Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification. It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities.
Please provide one example for each requirement. You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words.
A useful guide might be S.T.A.R:
- Specific – give a specific example
- Task – briefly describe the task/objective/problem
- Action – tell us what you did
- Results – describe what results were achieved
Please provide recent work examples wherever possible. However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.
We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.
Interview Process:
The closing date is Friday 2nd May 2025, 6pm
Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.
Our selection process consists of three stages:
- Stage 1 – Telephone Interview:
Initial interviews will take place via telephone on Thursday 15th May 2025.
- Stage 2 – Formal Interview (In-Person):
Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview on Monday 19th May 2025.
- Stage 3 – Practical Activity & Final Q&A:
Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final questions.
Please note that Stages 2 and 3 will take place on the same day.
Registered Charity
51 - 100
To help people solve their problems by providing options.
The client requests no contact from agencies or media sales.
Thank you!
The Systems Manager oversees, develops and maintains our internal central systems, in particular the CRM system, Podio. They act as a champion of good use of systems and processes and their value in helping us become more effective as a charity.
They will support our senior leadership team in identifying and mitigating risk where it relates to systems. They will be a source of advice to team members in relation to our systems. They may assist from time to time in the review of relevant Operating Procedures and Policies to ensure they are fit for purpose.
As part of the Central team this role will manage system development projects, conduct relevant staff induction and training, and liaise with the Senior Office & HR Coordinator to ensure effective working relationships with external suppliers for system maintenance.
- The closing date and time for applications is 5:30pm Thursday 1 May 2025
- Interviews will take place at our office in South Kensington or digitally via Zoom.
Registered Charity
11 - 20
We want equal access to challenging learning and adventure in the wilderness as an unbeatable preparation for adult life.
The client requests no contact from agencies or media sales.