Support Jobs

·  To work within temporary accommodation provided by New Forest District Council (NFDC) provide intensive support to the victim / survivor and their child(ren) living within the properties.

·  To provide high-quality crisis intervention, information, advocacy, and proactive support to victims / survivors who access the NFDC resident and housing options.

·  To work with colleagues at NFDC to increase knowledge and develop responses to victims and survivors of domestic abuse through formal and informal training sessions, this includes colocation within the council.

Workers should be “free from abuse in their own lives.” Applicants are asked not to put themselves forward for selection if this is not the case.

It is essential that the postholder has a full driving licence and access to a car for work purposes.

Supported Housing Lead 

Salary: £51,199 - £54,771 

Location: Greater Manchester 

Hours of Work: 35 per week 

Full Time, Permanent 

Closing date: 29th November 2024         

Interviews: 4th December 2024 

Are you a housing professional looking for an exciting role within an organisation committed to improving lives? Are you motivated to lead a team which ensures high quality care and support to our customers?  If so, our Supported Housing Lead role could be the perfect job for you. 

Our new 3-year Corporate Plan, the ‘MSV Way’, has a renewed focus on strengthening our core business and delivering value for money across all our services.  Our Supported Housing team is critical to ensuring successful housing management across our specialised housing portfolio.  As our Supported Housing Lead, you will deliver outstanding support and tenancy services while maximising value and efficiency to improve lives. 

Key responsibilities include: 

• Leading and empowering the team to deliver exceptional levels of customer service, meeting and exceeding KPI's and objectives.

• Ensuring compliance with policies and legislation, implementing and overseeing contracts with providers 

• Ensuring adherence to housing laws and regulatory frameworks, managing tenancy sustainment services effectively.

• Leading the work to bring online new supported housing schemes, working closely with the development team. 

• Serving as the Adult Safeguarding Lead Champion to safeguard customers 

To be successful in the role, you will have proven management experience in supported or general needs housing, with degree-level education or equivalent, supported by relevant training and experience. You will have sound knowledge of housing law / supported housing regulation and practical experience with its associate legislation along with demonstrable experience in leading and managing a dispersed team.  The role will work agile across our region.  This means spending time with our customers in services as needed with some time spent working from home or in one of our hubs. 

What you receive from us:

• 33 days annual leave from day 1 plus bank holidays 

• Up to 10% matched employer contributions into the Social Housing Pension scheme which includes life Cover of three times your annual salary

• Membership of our Health Care Cash Plan including Employee Assistance programme and Doctor Line

• Essential car user allowance 

• Access to a range of retail discounts

• Investment in your personal development through our learning and development opportunities

• Family friendly, carers leave plus other paid leave

How to apply

Please note, if this vacancy receives a high number of applicants, we reserve the right to close the advert and application window early. 

Vetting Requirements

We can only consider applications from candidates who have the right to work in the UK. We are committed to safeguarding, promoting the welfare of adults with care and support needs and this position is subject to an enhanced DBS Check.

Equal Opportunities

We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of any protected characteristics.   We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and welcome your application if you have additional unpaid caring responsibilities.   We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join MSV.

Prison Facilitator - HMP Manchester

Location: HMP Manchester
Salary: £27,584
Hours: 35 hours
Department: Prison delivery
Job Type: Full time
Contract Type: Fixed Term Contract

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Manchester. 

Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.

You will have some experience of prison settings, underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. This can be a tough environment, so the ability to work responsively, whilst feeling comfortable in a standalone role, is crucial.

This role is a fixed term role until 1st June 2025 

The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

‍Interviews are planned for Tuesday 14th January 2025

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-218407

Crisis Intervention Worker (Talking Spaces) - Mental Health

Birmingham - Jewellery Quarter 

£24,809 (Full time equivalent), £19,847 pro rata

30 hours per week (Friday, Saturday, Sunday & Monday 1pm -9.00pm)

DO YOU WANT TO BE PART OF THE LARGEST INDEPENDENT MENTAL HEALTH CHARITY IN BIRMINGHAM? 

Birmingham Mind is recruiting for the following exciting and rewarding position: 

Crisis Intervention Worker (Talking Spaces)

About the role: 

This is a new and exciting Talking Space service with the main aim of supporting 18-25 year olds and the wider community. 

The Crisis Intervention Worker will be working closely with individuals who are experiencing a mental health crisis and/or episodes of psychological/emotional distress.

The main purpose of the role is to assist individuals through appropriate person-centred interventions to be able to address and help de-escalate their immediate crisis experience.

Listening to individuals in a crisis will be a key aspect of your role and involves focusing, observing, understanding, and responding with empathy, genuineness, respect, acceptance, non-judgment, and sensitivity. 

There will also be some group activities provided to support mental health & well-being. 

About you: 

We are looking for a candidate with the following skills and experience; 

• Previous experience working in the mental health field, with experience of supporting people to be in control of their lives either in a paid or voluntary capacity. 

• Knowledge and understanding of the social determinants that can lead to poor mental health.

• A good working knowledge and understanding of current safeguarding legislation. 

• Extensive knowledge of the local community within which you are working.

• Excellent communication and team working skills and the ability to effectively utilise the technology available.

• Good knowledge of both Microsoft Word and Outlook.

• The ability to work Friday, Saturday, Sunday & Monday 

The Talking Space service operates from 1pm to 9pm four days a week throughout the year.

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme. 

Our people are key to the success of the organisation, and we are recognised as both Mindful Employer as well as achieving gold standard success in Investors in People.

We welcome applications from people who have experienced mental health difficulties. 

Closing date for applications: Sunday 1st December 2024 

Interviews to take place: Monday 16th & Tuesday 17th December 2024 

Are you passionate about inspiring the next generation to get cycling? The Bikeability Trust has an exciting opportunity for a Helpdesk Support Administrator to help support the Bikeability industry with enquiries relating to the Trust’s digitised systems. 

We are looking for a proactive, highly-organised individual with excellent customer service skills to join our friendly, working remote team in the UK. Note we cannot accept applicants for remote working outside of the UK.

Are you passionate about making sure people get the support they need to transform their lives? Are you motivated to facilitate peer support for people affected by spinal cord injury?

If so, Back Up could offer you an inspiring and fulfilling role making a significant difference to the lives of people affected by spinal cord injuries.

About the role:

When a person or their family member sustains a spinal cord injury it is a life changing experience. They can feel very isolated and that no one understands what they’re going through.

Back Up’s mentoring service is there to help. We know that peer support can have a life changing impact and our Mentoring Team are the ones who can facilitate this through matching them with a suitable mentor who will be able to support them over a series of phone calls to reach their goals. The Mentoring Team Leader leads the team through providing excellent line management and driving the delivery of the team’s business plans to empower the team to ultimately support more people affected by spinal cord injury

In addition to leading the team, a Mentoring Team Lead will assist in creating mentoring relationships and support mentors and mentees as appropriate, assess mentee suitability and provide support in the process of identifying, recruiting and training new mentors.

A Mentoring Team Lead will be motivated to achieve the aims, targets and milestones that have been set in terms of making quality matches and will be comfortable and efficient with data management and GDPR compliance.

Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

Location:

· Home or office based, but with occasional travel around the UK as required.

· Occasional visits to the Back Up office in Wandsworth, London and surrounding area.

How to apply

Please apply by emailing recruitment @ backuptrust . org . uk by midday on Friday 6th December with:

· A CV detailing salary information for your most recent post and two referees, one of whom should be your present or most recent employer. We will contact them after interview.

· A (maximum) two side A4 supporting statement, saying why you want the job and explaining how you meet the criteria in the job description.. This statement is crucial; CVs alone will not be accepted.

· A completed equal opportunities form. This form will be kept separate from your application, and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in but it will help us improve and maintain high standards.

We will acknowledge receipt of your application, and then let you know if you are to be invited to interview.  First interviews will be held from the week beginning Monday 9th December 2024.  If you cannot make any of those dates, please indicate this when you apply. 

What will the process involve?

The process will involve at least one interview round which will be either in person or online. There will be a panel interviewing you and you may be asked to complete a task beforehand to present to the panel. If you need any support or adjustment to the recruitment process at any step, do please ask and we’d be pleased to work with you to put these in place so that you can perform to the best of your abilities throughout the process and demonstrate your suitability for the role.  Please email recruitment @ backuptrust . org . uk.

Guaranteed Interview Scheme

As a ‘Disability Confident’ employer we are committed to the inclusion of candidates and employees with disabilities. If you have a disability and meet the minimum criteria of the role, set out as essential criteria in the job description, we will invite you to interview. Please let us know if you would qualify and want to take advantage of this scheme by emailing: recruitment @ backuptrust . org . uk.

Don’t meet every single requirement?

At Back Up we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles at Back Up.

Job Title: Assistant Director – Services and Business Development

Salary:  £50,000 pa initially, moving to £52,000 on successful completion of 3 months

probationary period.

Hours: 37.5 hours per week

Benefits: Nest pension & Medicash wellbeing support  

Location: Northwest based. Hybrid role, blend of home working & location based when required

POPS is a Charity, set up in 1988 by families who were supporting a loved one through a custodial sentence. Since that time, we have grown to employ over a hundred staff, across 16 geographical locations, predominantly in the Northwest of England and has developed an excellent reputation locally and nationally for the provision of quality services for families who engage with the Justice system. 

POPS’ core business team supports the delivery of services and have been influential in contributing to Justice policy both locally and nationally.  We are now looking to add to the Executive Team to contribute to the future proofing of the organisation to respond to new opportunities in a changing Justice landscape.

MISSION

To provide the support families identify they need and promote the changes required to enable children and families of those in the justice system to cope better and to thrive.

VALUES

· To be supportive and non-judgemental in our approach.

· To listen and act upon the experiences families share with us.

· To encourage active participation amongst the families we

· support.

· To value the benefits of robust partnerships.

· To acknowledge and embrace the principles of diversity and

· inclusion throughout the organisation

POPS values the core principles of diversity and inclusion. We welcome and encourage job applications from people from diverse backgrounds.  We particularly welcome applications from disabled and Black, Asian and Minority Ethnic candidates.

PURPOSE OF THE POST

The purpose of the post is to work closely with POPS’ Director, to ensure the quality and compliant delivery of POPS’ service located currently across Northwest, Yorkshire, Leicester and Bristol. You will drive forward POPS strategic and development plans to ensure the organisations’ future growth both locally and nationally.

The post will have significant responsibilities to ensure successful operational delivery and compliance of all POPS’ Services and commissioned projects and have a key role supporting the development of new business and engaging in newly identified commissioning opportunities.

The role requires strong leadership, resilience and creativity with the capacity to manage performance; develop and motivate staff teams; ensure contractual compliance; innovate and implement service delivery; develop and maintain productive strategic partnerships and to ensure quality and future growth of POPS’ services and the organisation.  

MAIN TASKS

STRATEGY

• Work closely with POPS’ Director to meet organisational objectives and aims within the strategic plan
• Develop national, regional and local partnership to enable POPS to fulfil its mission and strategic plan
• Oversee development of ideas and implementation of required interventions to ensure future organisational growth
• Provide comprehensive reports to ensure that POPS’ Director and Board of Trustees are provided oversight of governance; quality assurance; performance against set KPI’s; future planning, fundraising and new business development.

OPERATIONS

• Directly line manage POPS’ three Operations Managers
• Ensure high performance standards and production of quality outcomes, ensuring contractual KPI’s are met
• Work closely with Assistant Director for Core Business functions to ensure services are delivered within legislative and financial requirements
• Work with Operations managers to ensure contractual compliance: ensure that appropriate targets and monitored and achieved.
• Support the recruitment and development of staff 
• Work effectively with all colleagues to achieve agreed goals and respond to challenges in a timely and constructive way.
• Maintain good financial discipline, manage multiple funding streams; ensure organisational financial probity by implementing and developing appropriate financial controls and systems.
• Maintain and develop measurement and metrics to evaluate service delivery and demonstrate impact
• Produce Business Continuity and Risk Management plans and review on quarterly basis to Identify risks to services delivery, contractual compliance, staff competency, and develop solutions to mitigate against such risk.
• Attend and host internal and external meetings
• Produce reports to meet internal and external deadlines
• Ensure POPS’ Policies and procedures are implemented and fully complied with

BUSINESS DEVELOPMENT 

• Directly line manage POPS’ Bid Manager
• Scan the landscape to maximise opportunities and support sustainable growth.
• Maintain positive and productive working relationships with current and future commissioner agencies.  
• Maintain and develop strong partnerships with a range of national, regional and local agencies and develop collaborative working practices
• Attend Market engagement and stakeholder events
• Support bid writing process to meet commissioning deadlines 
• Ensure the involvement of service user voice in all aspects of POPS service delivery and development.
• Develop a culture of imaginative thinking to generate and listen to ideas from all stakeholders.

GENERAL

• Uphold POPS’ values
• Promote equality, diversity and inclusion across the organisation and service delivery
• Maintain awareness of changes in the external commissioning and political landscapes which may impact and influence the criminal justice and the voluntary sectors
• Attend POPS’ quarterly Trustee Meetings
• Work flexibly: travel, evening working and overnight stay away from home to attend meetings and events may be required
• Carry out additional relevant tasks as assigned by POPS Director

Sight Scotland is Scotland’s leading charity providing specialist care, education and research for people with vision impairment. The charity has been in existence for over 230 years, and offer a variety of services in the community as well as education, transcription into alternative formats and residential care for adults and children. Their vision is of an inclusive Scotland where people of all visual abilities have the opportunity to thrive. To achieve their mission they are looking for a Supporter Fundraiser who will proactively engage with supporters, community groups and volunteers in the community.

The Supporter Fundraiser will join Sight Scotland at an exciting stage, with a newly formed Cause and Engagement team, a new organisational strategy and direction, and a roadmap for fundraising planned. The charity is recruiting for 5 other fundraising roles alongside this role.

This role gets to see the full spectrum of what Sight Scotland’s amazing supporters do for the charity. You will spend time out and about meeting supporters across Scotland, understanding their fundraising goals and supporting them to achieve and surpass them. You will engage with community groups, speak at schools and workplaces, recruit and manage volunteers and support the delivery of fundraising events.

This role would suit someone who enjoys building relationships with people across a wide spectrum of age, background, disability, and motivation. You would need to be enthusiastic, proactive and able to work effectively both independently and as part of a team. A willingness to travel is a must as you will need to be out from behind a desk to build those all important relationships. There will be some evening and weekend work (for which TOIL is provided), so flexibility is key.

You might see similar roles called Community Fundraiser or Regional Fundraiser.

This role is an excellent starting point for fundraising as a career path, but some experience within charities would be useful for this role. This role could suit someone who has experience as a Fundraising Assistant and is looking to step into a role with more responsibility and supporter interaction, or perhaps someone who has worked in a different team within a charity but can demonstrate great relationship building skills. 

To apply, please see the details in the Candidate Pack and contact THINK Recruitment for a screening call. 

WorkWell is an opportunity to create a more collective approach to supporting residents with health conditions to retain or find work, integrate existing health and work services, and support and increase capacity to provide additional support within the system.

As a Community Connector, you will use strength-based approaches to support individuals referred to Wellbeing Matters by the primary care networks and WorkWell partners to connect with appropriate community assets, activities or services that support their wellbeing and self-care.

Working within the WorkWell Salford multi-disciplinary team and primary care networks, you will be a strong communicator, able to promote the WorkWell offer and identify individuals who will benefit from your support. You will be a team player working as part of the Wellbeing Matters staff team.

To be successful, you will be experienced in working collaboratively, working one-to-one with clients to access support, and sharing insight and information to support the wider Wellbeing Matters team based on your engagement within the WorkWell partnership.

If that sounds like you – then we want to hear from you!

In return, we offer:

• 28 days’ holiday rising to 30 days after five years plus bank holidays (pro rata for part-time)
• Paid sick leave – subject to terms and conditions of service
• A compassionate approach to dependants’ leave and compassionate leave to help deal with life’s unforeseen circumstances
• Pension scheme with 7% employer contribution (and 1% mandatory employee contribution)
• Cycle-to-work scheme
• Membership of the Hospital Saturday Fund via an employer-subsidised scheme (optional and non-contractual)
• RHS family membership (optional and non-contractual)
• Development opportunities – we support and encourage our staff to progress in their careers (including formal training)
• A supportive working culture – we respect and support one another to do the best we can

For further information and to apply, please visit our website via the Apply button.

We are actively reviewing applications and will be reaching out to suitable candidates promptly, so don’t hesitate to submit your application.

The first review of applications will be on 9th December 2024 at noon. If we are unable to identify suitable candidates at this stage, we will extend the deadline to 2nd January 2025 at noon.

Initial interview date (subject to response): 16th December 2024.

Please note late applications will not be accepted.

Job Title: Assistant Director – Core Business Functions

Salary:  £50,000.00 pa initially, moving to £52,000.00 on successful completion of 3

months probationary period.                                                   

Hours: 37.5 hours per week 

Benefits: Nest pension & Medicash wellbeing support  

Location: Northwest based, hybrid role, blend of home working & location based as required

POPS is a Charity, set up in 1988 by families who were supporting a loved one through a custodial sentence. Since that time, we have grown to employ over a hundred staff, across 16 geographical locations, predominantly in the Northwest of England, and has developed an excellent reputation locally and nationally  for the provision of quality services for families who engage with the Justice system. 

POPS’ core business team supports the delivery of services and have been influential in contributing to Justice policy both locally and nationally.  We are now looking to add to the Executive Team to contribute to the future proofing of the organisation to respond to new opportunities in a changing Justice landscape.

MISSION

To provide the support families identify they need and promote the changes required to enable children and families of those in the justice system to cope better and to thrive.

VALUES

• To be supportive and non-judgemental in our approach.
• To listen and act upon the experiences families share with us.
• To encourage active participation amongst the families we support.
• To value the benefits of robust partnerships.
• To acknowledge and embrace the principles of diversity and inclusion throughout the organisation

POPS values of diversity and inclusion. We welcome and encourage job applications from people from diverse backgrounds.  We particularly welcome applications from disabled and Black, Asian and Minority Ethnic candidates.

PURPOSE OF THE POST

The Assistant Director for POPS core business is pivotal to ensuring the efficient, effective and legally compliant management of POPS’ head office functions and organisational infrastructure. We are seeking for somebody to join our team, who is highly motivated, knowledgeable, resilient and analytical, who will play a major role in taking the pressure of day-to-day management of core business functions away from the Director, thereby allowing them to pursue a vital strategic and leadership role necessary for the organisations’ future growth.

The post holder will be responsible for direct line management of POPS’ Finance Manager, HR Manager and Communications Officer, ensuring the respective departments provide effective contributions to support the operation of POPS as an organisation compliant with legislative and legal requirements.

In addition, the post holder will oversee POPS’ outsourced ICT function and manage all matters in relation to the physical maintenance of POPS’ head office building and the management of the tenanted space.

ACCOUNTABILITY:

POPS’ Director

RESPONSIBILITIES:

GENERAL

• Work productively alongside POPS Assistant Director for Operations and Business Development to ensure the success and future growth of the organisation 
• Develop national, regional and local alliances and partnerships to enable POPS to fulfil its Mission and strategic plans
• Seek out the use of innovative business models and systems.
• Work with departmental managers to develop action plans and ensure that appropriate targets are set, monitored and achieved.
• Ensure that the Director and Board of Trustees are provided with an oversight of activity, effectiveness and development of all core business functions 
• Produce and present internal and external reports to meet designated deadlines
• Produce Business Continuity and  Risk Management plans
• Attend and report to POPS’ quarterly Trustee meetings.
• Support bid writing and commissioning processes where required.
• Attend and host internal and external meetings when required.
• Responsibility for the management and overseeing physical maintenance of POPS’ Head Office Building, Rochdale Road Manchester
• Oversee the tenancy of the ground floor space of POPS’ Head Office building 
• Oversee outsourced provision of POPS’ ICT functions
• Ensure POPS retains and develops appropriate kyte marks and quality assurance certifications. E.g. Cyber Essentials Plus
• Create a learning and knowledge culture across the organisation to inform future and transformational change.
• Create and contribute to a culture of valuing others and innovation
• Uphold POPS’ values

FINANCE

• Directly line manager POPS’ Finance manager
• Oversee the financial administrative function of POPS’ finance department ensuring legal and organisational compliance, including liaison with POPS’ external auditors.
• Ensure all financial transactions of the organisation meet the requirements of commissioners, creditors and suppliers
•  Coordinate the preparation of the annual budget, monitor monthly management accounts and review project activity against agreed budgets
• Take a leading role in supporting future commissioning, working with POPS’ finance manager to produce relevant financial information

HUMAN RESOUCES

• Directly Line manage POPS’ HR Manager
• Overseas all administrative HR functions, including staff recruitment, management,  training and development
• Ensure compliance with employment Law legislation and processes
• Ensure effective management of people through supportive performance management.
• Implement practices to ensure equality and diversity across staffing teams and service delivery  
• Ensure the implementation and development of POPS’ Policies and Procedures

COMMUNICATIONS

• Directly Line Manage POPS’ Communications Officer
• Contribute to the development of POPS’ Communications Strategy
• Ensure POPS’ branding and messaging is consistent and meets with the  aims of POPS’ strategy and organisational ethos 
• To take a leading role in the development and production of all communications materials, including publicity, reports and web site

Summary

The South West and South Central team provides a crucial link between Diabetes UK and the community. We work to improve outcomes and access to diabetes care, empower people to live better and more confident lives with diabetes, and engage with diverse communities across the region to provide support and information.

The Regional Support Officer ensures the efficient operation of the regional team, supporting day to day administration and related internal and external services. You will also be the first point of contact in the region so will provide excellent customer care in providing support and information for people living with, and affected by, diabetes.

Interview(s) date: Thursday 12 December

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK, satisfactory references and DBS check if one is required.

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
• 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

As Regional Support Officer you will provide full administrative services to a team that is geographically dispersed across the region with a regional office based in Taunton. You will manage office logistics, financial process and ensure compliance with organisational policies regarding GDPR, health and safety, including undertaking risk assessments. You will support the set up and delivery of both face to face and online events. Crucially as first point of contact for the team you will provide excellent customer service to members of the public.

Ideal Candidate

As Regional Support Officer you will be self-motivated with the ability to prioritise a varied workload. You will have proven experience of office admin systems, excellent IT skills, including use of CRM/data management systems and online platforms. You will be someone who can work effectively with colleagues, understanding their administrative needs and responding positively. You will have experience of organising online and face to face events. You will have excellent customer service experience and able to engage with a diverse range of people and be willing to travel across the region to support events and other activity.

We're looking for a kind, compassionate and resilient Team Leader to join our Mental Health service in Tower Hamlets

£31,534.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A Team Leader will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry a small caseload of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:
- At least two years' experience in adult social care in the field of Mental Health.
- A good understanding of the range of Mental Health diagnoses and how these can present.

Desirable:
- Relevant professional memberships and/or specialist qualifications are desirable
- Qualifications or an interest in Psychology

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see the full Job description on our Website

Are you passionate about fashion or furniture and want to make a difference through your work? We are looking for a dynamic and experienced Store Manager to join our team, focusing on driving sales while supporting our charitable mission.

About the Role:

As the Flagship Store Manager, you will play a key role in supporting our Retail Manager to maximise sales and ensure the smooth operation of our retail business. You’ll be part of an enthusiastic Retail team that values collaboration, innovation, and a shared commitment to positive change.

Key Responsibilities:

• Assist the Retail Manager in achieving sales targets and operational goals.
• Lead, inspire, and manage a dedicated team, including staff and volunteers.
• Ensure exceptional customer service and a welcoming store environment.
• Manage inventory, merchandising, and store presentation to align with brand standards.
• Oversee daily store operations, including cash handling, reporting, and compliance.
• Contribute to marketing initiatives and community engagement efforts.

About You:

• Experience: Previous experience in a store management role within the fashion or furniture industry is essential.
• Skills: Strong leadership skills with proven line management experience. Experience managing volunteers is highly desirable.
• Attitude: Positive, proactive, and passionate about driving change. A “can-do” attitude and optimism for the future are a must.
• Passion: Enthusiasm for fashion, furniture, and making a positive impact through charity-focused work.

Why Join Us?

• Training: Additional training and development opportunities will be provided.
• Team: Join a friendly and supportive team that is dedicated to making a difference.
• Impact: Be part of a company that values its people and their contributions to both business and community.

If you’re ready to take the next step in your career and share our passion for fashion and positive change, we’d love to hear from you!

How to Apply:

Please submit your CV and a cover letter explaining why you would be a great fit for this role.

To work with the Housing and Tenancy Support Services Manager to deliver a housing management service to tenants across Newport Mind's shared houses in accordance with existing contracts. Ensuring that the property management is carried out in accordance with current legislation and best practice in respect of Health and Safety and service delivery.

To work with the Housing and Tenancy Support Services Manager to manage Newport Mind's Housing Support Grant funded housing related support service provided for tenants in their own homes and in the community regardless of tenancy type.

To work with the Housing and Tenancy Support Services Manager to manage and supervise effectively the team of Housing and Tenancy Support Workers and Cleaners to ensure that the needs of the tenants and clients are met in line with the requirements of the Housing Support Grant (HSG), Health and Safety Legislation, Safeguarding and Protection of Vulnerable Adults.

To work with the Housing and Tenancy Support Services Manager to develop and maintain effective working relationships with relevant external stakeholders and groups including colleagues across Mind in Gwent, the Housing Support Grant Team, Housing Benefits, Housing Associations, Relevant Third Sector Organisations, Contractors and Maintenance firms. 

To work with the Housing and Tenancy Support Services Manager to ensure services are developed and managed in accordance with relevant legislations, regulatory requirements and good practice. To take responsibility for the management and leadership of the Housing and Tenancy Support Services and supported accommodation including staff, resources and relationships with stakeholders in the absence of the Housing and Tenancy Support Services Manager reporting to the Head of Housing, Tenancy and Supported Living Services.

Interviews to be held on 18th December