Support Caseworker Jobs in Liverpool
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Learning Disability Caseworker
Are you passionate about improving the lives of people with a learning disability? Do you have experience in delivering complex advice and casework? If so, we have the role for you.
Mencap are recruiting for a 2 x Learning Disability Caseworker's (LDC) to give advice and undertake complex casework on Social/Community Care and Health concerns for people with a learning disability, their families, carers, and professionals working with them. The ideal candidate will, as a minimum, demonstrate knowledge in the areas of:
- Mental Capacity and best interest decision making
- Access to health services and the impact of health inequalities
- Safeguarding
- Care Assessments, Financial assessments, and care charges
The Learning Disability Caseworker role can be based with where you want to work, with some travel to casework venues and our Peterborough office.
We have a full-time role (37.5 hours) on a fixed term contract until March 2026, and a part time (30 hours) role on a fixed term contract until September 2027.
We are an equitable, diverse, and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.
Mencap is committed to providing excellent quality information and advice casework, enabling people with a learning disability and their families to access critical services and support. The casework service is outcomes focused and the successful candidate will be expected to demonstrate the positive impact that their casework has on individuals and families.
Do you have the key skills for a Learning Disability Caseworker?
- Level 3 qualification in giving advice or an equivalent relevant qualification/experience
- Strong communicator with analytical skills.
- Experience of working in an outcomes and impact focused advice service.
- Experience of working with a CRM system and keeping clear advice records is essential.
- I.T skills and the use of Microsoft Office tools.
- Well-developed listening and diagnostic skills.
- Knowledge of social care issues and health issues and how they impact on people with a learning disability.
- Knowledge of social care and healthcare law.
- The ability to communicate clearly in another language is desirable, but not essential.
If either of these positions sound like the role for you, please apply now with an up-to-date C.V. outlining your skills and experience. This vacancy will close on Thursday 12th December and interviews will take place shortly afterwards.
Benefits
In addition to knowing that your work positively impacts people's lives, you will receive fair pay and enjoy a comprehensive range of rewards and benefits as one of our employees. (T&Cs apply based on contract).
- 24 days holiday (plus bank holidays) increasing with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
- Service related sick pay when 6 month probation is completed
- Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
- Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
- Free access to round the clock employee assistance program for advice and support
About Mencap
We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.
Our work includes;
- Providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
- Providing advice through our help lines and web sites
Registered Charity 
More than 1000
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Care4Calais and the Legal Access Department
Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.
In northern France we operate year-round from Calais, working alongside communities in Calais and Dunkirk to provide warm clothing, bedding and service provision to displaced people who live in appalling and dangerous conditions.
Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as providing social support and interaction, including language lessons, sport and music workshops. We also help with vital access to medical and educational services.
Our Legal Access Department is an access to justice project that exists to support people seeking asylum in the UK by facilitating access to legal representation and offering holistic support to people throughout the asylum process. The department, made up mostly of specially trained volunteers, works tirelessly to ensure that people feel informed, empowered, and far less isolated and alone. We conduct one-to-one, complex casework for people seeking asylum for a variety of matters, over the years we have supported thousands of people to secure legal representation. Our current casework channels include securing legal representation and support for people’s asylum claims, challenges to unsuitable accommodation and potential removal from the UK (for example under the previous Rwanda policy), and support of young people in their age dispute matters. Our teams work remotely across the UK. The Department seeks to adapt and amend our services based on the needs of the communities that we work with.
About the role
The aim of the role is to support and inspire volunteer casework teams to undertake the individual one-to-one casework and support that lies at the heart of what the Legal Access Department does, furthering access to justice for people seeking asylum and refugees. The successful candidate will lead our Asylum Team of volunteer caseworkers to support individuals in their asylum claim, assisting with legal referrals and onward signposting where appropriate. They will work collaboratively with other Volunteer Team Leads and the Head of Department to respond with agility to a fast-moving policy environment.
Responsibilities
Volunteer Team Lead / Coordinator
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Lead existing team(s) of volunteers to undertake their specified casework roles as agreed with the Head of Department.
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Conduct quarterly 1:1s with volunteers to receive feedback, reaffirm commitments, and ensure volunteer wellbeing. Escalate any issues and/or concerns to the Head of Department where necessary.
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Motivate and engage volunteers, taking into account the remote nature of the roles, collaborating with other Volunteer Team Leads.
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Facilitate regular team meetings and/or virtual drop ins for volunteers to ensure continued engagement and space to raise issues or concerns.
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Support volunteer caseworkers undertaking their roles, providing advice on casework and stepping in to support clients where required.
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Oversee the appropriate collection and management of client information and data, ensuring that volunteers adhere to organisation policy at all times.
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Support volunteers to raise safeguarding / protection concerns through the appropriate channels. Escalate concerns where necessary. Support volunteer caseworkers through debriefs.
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Recruit, train and onboard new volunteers with the support of the Head of Department.
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Keep team procedure documentation up to date, implementing changes where required to keep pace with the ever-changing policy environment. Work with the Head of Department to proactively adapt the casework services provided to suit the needs of the communities we work with.
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Report on team progress to the Head of Department, CEO and senior leadership via pre-arranged channels and format.
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Work with the Head of Department to proactively identify systemic issues seen regionally and/or nationally and influence the direction of the Department. Contribute to evidence gathering and furthering any strategic litigation cases undertaken by the Department.
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Develop and maintain a network of key contacts within relevant authorities, legal teams dealing with immigration and public law matters, and other NGOs focused on support of refugees and people seeking asylum.
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Attend and contribute meaningfully to team meetings.
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Attend relevant external meetings representing the organisation as needed, ensuring that knowledge and learning is shared across the department.
Individual casework
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Manage own limited, complex caseload of adult asylum seekers requiring legal representation where required to support the volunteer casework team.
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Communicate effectively and sensitively with clients and refer to legal firms.
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Identify clients’ individual wellbeing needs and make onward referrals in line with this. Provide emotional support to clients through the process of claiming asylum in the UK.
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Liaise with legal teams on behalf of clients where necessary.
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Keep relevant records up to date to allow for quick and effective retrieval.
Person specification
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In-depth understanding of the UK asylum system
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Dedication to social justice with a clear understanding of the challenges faced by vulnerable populations, or a willingness to learn about these
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Ability to work sensitively with a diverse range of people, demonstrating cultural competence, respect and compassion
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Able to build positive relationships with a range of stakeholders including those from displaced communities, legal teams, and other charities
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Clear leadership ability, with the capability to act with initiative and drive
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An understanding of the volunteer experience including potential challenges volunteers may face
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Self-motivated and used to managing multiple priorities to meet deadlines
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Collaborative team member with excellent verbal and written communication skills
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Strong digital literacy, including ability to work on Google Workspace and Office 365
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Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset
Whilst not essential, we welcome applications from people with the following skills
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Proficiency in one or more of the languages spoken within asylum seeking communities, such as but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic
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Experience leading and managing volunteer teams from varied backgrounds
Application process
Please apply via CharityJob and submit your CV and a letter of interest. In this, please outline your interest in the role and what skills and experience you have that meets the person specification. The recruitment process will include two interview stages. We will be reviewing applications as they arrive and reserve the right to close the posting before the closing date.
Care4Calais receives a very high volume of applications for roles we advertise and therefore we are unfortunately unable to reply or feedback to applicants who are not successful in securing an interview. We do however thank you for your interest and taking the time to apply for this role.
Care4Calais is dedicated to cultivating a diverse and inclusive work environment and recognises that this is invaluable to our ability to serve the communities we work with. We therefore welcome and encourage applications from diverse backgrounds including from Black, Asian and Minority-Ethnic communities, people from refugee and migrant backgrounds, and people with lived experience of the UK or EU immigration system. If you have first hand experience applying for asylum in any country, please let us know in your application. We do however respect that people’s identity is not defined by their past experiences and will not expect candidates to describe their lived experience at interview unless they wish to do so.
We also recognise that experience comes from more than just employment history and encourage anyone who meets most of the specification for this role to apply even where this experience comes from outside traditional employment structures. If you are interested in applying but do not have all the experience necessary, we encourage you to contact us at ukadmin [@] care4calais .org to set up an informal chat with our staff. We can discuss why you would like to apply for the role and what skills or experiences you have which could be relevant to the role.
If you have any questions about this or need additional support with the application process for any reason, please contact us at ukadmin [@] care4calais .org.
The client requests no contact from agencies or media sales.
Thank you!
Location: Office/Hybrid or Fully Remote
Hours: 15-37 per week (part time or full time)
Responsible to: Head of the Law Centre
Applications closing date: 8 January 2025 (9.00am)
Reserved interview dates: 14-15 January 2025
Are you passionate about immigration law and making a tangible difference in people’s lives? Do you have the ability to navigate multiple cases and ensure we are helping members of our community to find a way forward?
We are looking for an experienced Immigration Caseworker or Solicitor who meets or is close to meeting the Legal Aid Agency (LAA) supervisor standard to join our expanding team. In this role, you’ll handle a diverse caseload, providing expert advice on a range of immigration matters, including visa applications, deportation and immigration documentation. You’ll work with clients who need compassionate, client-focused support and ensure their cases are managed effectively and in compliance with regulatory and legal aid standards.
This is a fantastic opportunity to bring your skills and experience to a role where you’ll contribute to improving access to justice in North Yorkshire. If you’re ready to apply your expertise in immigration law, deliver exceptional client care, and thrive in a collaborative environment, we’d love to hear from you.
We can be flexible with working location, with the option of office working in one of the following North Yorkshire offices: Northallerton, Richmond, Malton, Scarborough, Selby, Harrogate or Skipton, and hybrid/remote working will also be considered.
Thank you!
About SHARe KNOWSLEY:
We are a vibrant and impactful charity dedicated to supporting people seeking asylum and refugees in Knowsley, Merseyside. Our mission is: ‘to help refugees thrive not just survive’ by empowering those who have faced unimaginable hardship in providing them with the tools, resources, and opportunities to rebuild their lives with dignity and hope. Through a range of vital services, we work tirelessly to ensure that the rights of refugees and people seeking asylum are protected, they get the necessary support, their voices are heard, and that their contributions are valued in society.
We are seeking a dynamic, compassionate, and visionary CEO who possesses a strong blend of strategic leadership and operational expertise to guide SHARe Knowsley into its next phase of growth. The ideal candidate will not only inspire and motivate teams but also bring proven managerial skills to effectively oversee day-to-day operations, ensure efficiency, and drive sustainable development.
If you:
- Believe everyone has the right to live their best life.
- Are passionate about supporting refugees and people seeking asylum to rebuild their lives.
- Have the commitment, the passion, and the management and leadership skills to lead an organisation that is making a real and lasting impact to the lives of some of the most vulnerable people in society.
Then we have an exciting opportunity for you to lead SHARe Knowsley through the next phase of our development and be at the heart of an organisation that truly makes a difference to the lives of some of the most vulnerable people in our community.
As Chief Executive Officer, you will have the chance to shape the future of SHARe Knowsley, expanding our reach and enhancing the support we provide to some of the most marginalised members of society. If you are a strategic leader with good managerial skills and a commitment to social change, we would love to hear from you.
Role Overview:
Reporting directly to the Trustee Board, as CEO, you will be responsible for providing strategic leadership, managing operations, and overseeing the overall development of SHARe Knowsley’s services. You will lead fundraising efforts and oversee the charity’s budget to ensure the long-term financial sustainability of SHARe Knowsley. You will lead a passionate and dedicated team of staff and volunteers, ensuring that our programmes are effective, sustainable, and aligned with our mission. You will also play a key role in building relationships with local partners, stakeholders, and funders, as well as advocating for the rights and needs of asylum seekers and refugees, promoting a positive and inclusive organisational culture.
Person Specification:
The ideal candidate will be an experienced leader with a passion for social justice and human rights. You will have a proven track record in a management and leadership role, preferably within the charitable or not-for-profit sector. Ideally, you will have experience of working within the refugee, asylum, or social care sectors. You should be a strategic thinker with strong financial acumen, excellent communication skills, and the ability to build partnerships and influence at all levels. A compassionate and values-driven approach to leadership, with a commitment to social justice and equality.
Job Details:
- Position: Chief Executive officer
- Location: Based in Huyton, and at times, at the drop-ins located in other parts of Knowsley; with an opportunity for hybrid working
- Hours: Full-time (37.5 hours weekly)
- Annual Leave: 25 days plus Bank Holidays and gratuity days over Christmas period
The client requests no contact from agencies or media sales.
Thank you!
A fantastic opportunity has arisen for a full time, permanent Regional Casework Coordinator to join the Scottish Regional Office team at SSAFA, the Armed Forces charity. Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the regional office.
You will be responsible for providing specialist administrative support, working closely with SSAFA branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries. This will include supporting the volunteer network including our highly trained caseworkers, particularly with completion of cases.
To help you establish yourself in this new post you will receive excellent training and induction to the Scottish Regional Office. You will work closely with the Regional Casework Managers and Regional Operations Manager.
The post is home-based, but to be eligible for this role you are required to live in Scotland. You may have to travel occasionally around Scotland or elsewhere in the UK; expenses will be paid. You must have a fast, stable broadband connection in your proposed workspace.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the seventeen SSAFA branches across Scotland, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector would be valuable.
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Protection of Vulnerable Groups (PVG) scheme to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Monday 16 December
Interviews: W/C 16 December via MS Teams
