Support Assistant Jobs
The post holder will support and work directly with the CEO and provide some assistance to the Senior Management Team (SLT) and the Board of Trustees to support the delivery of the Charity's non clinical governance arrangements. The role will have a key focus on forward planning and streamlining ways of working whilst ensuring essential compliance and regulatory requirements are met.
ABOUT YOU
An organised self-starter who can provide a full on Executive Assistant service, with the ability to multi task, delegate and plan their time management. A methodical approach to diary management is a must and the successful applicant will have a proven track record within this area, along with detailed minute taking and providing excellent administrative support at senior levels.
Please review the Job Description of further details.
ABOUT THE ARK
Designed by families, for families, The Ark was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. At The Ark we are able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. We have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence.
Rated as ‘Outstanding’ by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and we are looking for high quality employees to come and be a part of that success.
Our expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. We carefully adapt our support for every child and offer it wherever it is required - whether in their home, their community or at our state-of-the-art children’s hospice building, The Ark, in Barnet.
Noah’s Ark Children’s Hospice is an equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff.
Our diversity council is working hard to construct positive changes within our organisation. We are a disabilty confident employer and part of our commitment is to interview all applicants with a disability who meet the minimum criteria for a job vacancy and consider them on their abilities.
Note: In addition, an enhanced DBS disclosure with Child Barring will be required for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding the families we support.
We reserve the right to close this vacancy early if we recieve sufficent applications therefore, please submit your application as early as possible
Previous applicants need not apply.
We help children who are seriously unwell make the most of every day
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an Events and Fundraising Assistant to transform lives through our events and supporter engagement.
Join an outstanding adoption charity and award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of women, children and families from many different backgrounds.
Position: Events and Fundraising Assistant (Events and Supporter Engagement Assistant)
Location: Reading / Hybrid, with at least one day per week in office
Contract: Permanent, part time position - 22 hours per week, with flexibility to work occasional evenings and weekends
Salary: Pro-rata salary of £13,728 - £15,851 per annum (full time equivalent range £23,088 - £26,658 per annum)
Closing date: 9am Tuesday 19 November 2024
Interview date: Thursday 28 November 2024
Early applications are encouraged as we may close this vacancy on an earlier basis if a successful candidate is found.
About the role:
As Events and Fundraising Assistant you will ensure that those who chose to support PACT through donations or attending our fundraising events have an exceptional experience. Some of your key responsibilities will include:
· creating and maintaining a calendar of fundraising events and attending them
· efficiently organising our events administration
· provide administrative tasks to our income generation team
· maintain accurate database records and produce reports
· research and develop fundraising opportunities
About you:
The successful Events and Fundraising Assistant will have experience of event organisation and planning. They will enjoy collaborating with others and be an excellent communicator who can plan and prioritise efficiently, whilst delivering exceptional customer service.
If this sounds like you then visit our website and apply today to join a supportive team in a rewarding role and be part of something truly meaningful.
Other roles you may have experience of could include:
Fundraising and Events Assistant, Events Assistant, Fundraising Assistant, Assistant to Events Manager, Community Events Assistant, Events Fundraising Assistant, Marketing and Events Assistant, Events Team Assistant, Marketing Assistant, etc.
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards. Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role. All opportunities with PACT are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services
The client requests no contact from agencies or media sales.
A little bit about the role
This role will be closing at 9am on Wednesday 6 November 2024.
This important role is to support our Chief Executive Officer, to act as administrator for our Board of Trustees and to provide wider support to our Senior Leadership Team (SLT), working closely with our Chief Operating Officer.
The Executive Assistant role is vital in enabling our Trustees and SLT to maximise their effectiveness and impact, to accelerate progress towards Frontline’s mission of creating social change for children and families.
The ideal candidate will be exceptionally organised, a skilled communicator, confident with Microsoft Office and able to set up systems and processes that make themselves and those they support more effective and efficient.
Some key responsibilities include:
- Collaborate with colleagues to coordinate and prepare SLT and organisational long-term calendars
- Source and book meeting spaces, distribute materials/agendas/resources if required and ensure technology is prepared in advance for effective and efficient meetings
- Take minutes at Board and Committee meetings.
- Support organisation and delivery of all-staff events
A little bit about you
This role will suit an experienced administrator who enjoys working autonomously and can think on their feet to find the most efficient outcome in a pinch. The panel will be looking for experiences that show effective prioritisation, organisation and communication skills in order to flourish in this role.
We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.
If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.
Important information
We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.
We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.
We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!
You will need to have current right-to-work in the UK prior to application and for at least the first six months (for permanent positions) or for the full duration of the contract (for fixed-term positions). Visa sponsorship is not guaranteed.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Fundraising Assistant will be a key member of the fundraising team. Supporting the team to deliver a wider range of fundraising activities including events, challenges and campaigns as well as helping maximise the supporter journey and providing excellent donor care. You will enjoy collaborating with others and be an excellent communicator who can plan and prioritise efficiently, whilst delivering exceptional customer service.
You will be responsible for Database Management and keeping the CRM up to date and Management of donation Platforms and being the go-to person for fundraising enquiries.
Main Responsibilities:
- Importing data in an efficient, timely and accurate manner.
- Construction of automated tasks in the CRM which are assigned to other members of the team to enable stewardship via the correct fundraising team member.
- To assist the fundraising team by providing administrative support for the charities events and campaigns to maximise income.
- To assist with the administration of event participants and ticket buyers, including responding to enquiries in a timely fashion, building relationships by phone and email and encouraging and motivating participants to meet and exceed targets
- To keep up to date records of all collection boxes and buckets in the community
- To be the first point of contact for phone face to face plus emails via the fundraising inbox for all fundraising enquiries, respond in a timely manner and recognise the opportunity to build relationships and encourage fundraising support.
- To run and analyse weekly financial reports to ensure donations are recorded correctly and the appropriate thank you has been sent.
- Support regular gift aid claim submissions to HMRC to take place monthly.
- Support the team to provide communications to the correct audiences for marketing activity.
- Assist in processing donations from mailing appeals.
- Work with the fundraising team to ensure data recording is kept up to date in a timely way
- Assist and support other members of the fundraising team e.g., sending out events/fundraising packs and ensuring all event participants are thanked within the scheduled time.
- Regularly review and adapt supporter communications, including thank you letters and ensure these are implemented across the organisation for consistency
- Keep up to date with new developments, legal requirements, codes of conduct and best practice including being GDPR compliant.
- Manage stock of event promotional items and ensure availability of items required at events, distribute and collect items for the team
- Attend and contribute to team meetings.
- Carry out any other duties as may be reasonably required.
Person specification
Knowledge and experience:
- Strong, demonstratable experience in administration
- Excellent verbal and written communication skills
- Experience and good working knowledge of using a CRM system (preferably Beacon)
- Competent in creating and maintaining spreadsheets
- Good attention to detail and accurate record keeping
- Experience of working in a customer service environment.
- Basic knowledge of Gift Aid regulations.
- Understanding of GDPR.
Skills, attitudes, and behaviours:
- IT skills across a range of systems including MS office and SharePoint.
- Excellent interpersonal skills including the ability to deal with people at all levels, on telephone and by letter/email
- Ability to problem solve and think laterally to achieve a goal.
- Commitment to team-working but also the ability to work alone
- Committed to quality.
- Motivated, positive and proactive
- Ability to prioritise and organise work
- Demonstratable initiative and determination
- A flexible attitude and willingness to develop in the role
- Full UK driving license and car preferred
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.
Job Title
Business Support Manager (Maternity Cover)
Job Reports To
Assistant Director of Operations
Business Unit/ Department
Administrative/Operations
Dimensions of Role
Full time – 35 hours per week (Office based with the option of working from home on Fridays)/ Fixed Term 12-month maternity cover
Working Relationships
· With the Executive & Administrative team
· With the Chair and Board of Trustees
· With those we support, within the Rank network
Purpose Statement
The postholder will be a key member of the central administration team of the Rank Foundation.
Key Accountabilities
Secretariat support to governance committees:
- Drafting agendas, production and dissemination of papers for Committees and Board meetings to trustees
- Attendance to governance meetings, minute taking, and following up on actions
- Organising RFL annual governance schedule of meetings
- Liaising and acting as point of contact for trustees
- Arranging meetings for Execs and Trustees
- Drafting and issuing comms as needed by the Chair, Trustees and Execs
- Maintaining governance records and register of trustees’ interests up-to date
- Assisting with audit queries as and when required
- Managing the periodic review of Committees’ Terms of References
- Planning induction programme of new trustees
- Undertaking regular reviews of policies, staff handbook, trustee hanbook and ensuring currency and developing new ones as required
- Supporting with implementation of EDI strategy and the Foundation’s vision
- Occasional out of office hours meeting attendance as/ when required
HR
- Facilitating recruitment activities including posting and monitoring job ads, shortlisting of candidates, recommending list for interview and liaising with candidates
- Onboarding of resources: references, right to work checks, drafting of contracts and offer letters, planning of induction programme, sourcing of IT kit/required equipment, arranging IT induction
- Offboarding of resources: ensuring resources are removed access to SharePoint, emails and laptop wiped. Monitoring of dormant inboxes.
- Management and administration of Breathe (HR Platform)
This job description is not necessarily an exhaustive list of tasks but is intended to reflect a range of duties the post-holder will perform.
Skills, Knowledge & Expertise
Knowledge Qualifications & Experience
· Previous experience in an executive support role and working with Board of Trustees
· Previous experience of minute taking
· Previous experience of HR support
· Proficiency in Microsoft packages (essential)
· Understanding of the charitable and philanthropic sector (desirable)
Skills/ Abilities
· A positive team member
· Excellent organisational skills and attention to detail
· Willingness to help colleagues, ‘can-do’ approach
· Adaptable, flexible, and willing to learn/develop skills
· Ability to manage multiple tasks, work to deadlines and prioritise effectively
· Excellent communication skills by phone and email, experience of engaging with stakeholders at all levels
· Ability to organise events and ensuring arrangements are communicated to all stakeholders
· Ability to handle sensitive information and discretion
Confidentiality
· Paramount that the postholder works in a highly confidential way
If you would like to apply, please state the role you are applying for and send your CV together with a supporting statement no longer than 2 sides of A4 that clearly demonstrates how you meet the knowledge, skills, and experience requirements of the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
UKMT is a charity that exists to advance the education of children and young people in mathematics. We do this by working with hundreds of volunteers across the UK to organise Competitions and Challenges promoting problem solving and teamwork and other mathematical enrichment activities.
As Executive Assistant, you will operate at the heart of the organisation, providing crucial professional support to the Director and Officers of the Trust on various aspects of operational management. This will involve working closely with the Chair, Secretary, Treasurer, Chairs of Board Committees and Director, and playing a pivotal role in fulfilling the annual reporting commitments to external bodies. This role requires the ability to deal appropriately with sensitive and confidential information.
Position: Executive Assistant
Location: Leeds - Thorpe Park (Hybrid working)
Salary: UKMT Grade B10 - C15 (Salary range £31,670-£35,500 dependent on previous experience)
Post type: Full time
Contract: Permanent
Reports to: Director
Annual leave: 25 days plus 3 days to be taken between Christmas and New Year, when the trust is closed
How to apply: Submit a CV and a short statement (no more than 300 words) explaining what interests you about the role, and how you meet the essential criteria outlined in the person specification.
The deadline for applications is 17:00 on Friday 8 Nov. However, we will sift applications as they are received, and expect to conduct interviews from w/c Monday 4 Nov. The vacancy may close early if a suitable candidate is found.
Main duties:
- Board Administration: You will support the Secretary in planning and overseeing the running of Trustee elections; oversee the induction programme for new Trustees; maintain the website to ensure that it remains up to date with membership records and terms of office; assist with the servicing of Board Committees and act as Minute Secretary if required, producing accurate and timely minutes.
- Director: You will provide administrative support to the Director, calendar management including coordinating meetings, draft agendas, prepare minutes and arrange logistics e.g. venue selection, room bookings and refreshments. You will conduct research and analysis on topics as required. You will draft and revise correspondence, reports, presentations and letters, and support the Director in maintaining and enhancing relationships with volunteers, funders, and other external partners.
- Communications: You will assist the Director and Board with both internal and external communications and maintain up-to-date mailing lists and databases.
- You will develop and maintain a central monitoring log of statutory returns made by the organisation to various regulatory bodies, and liaise with the Risk & Compliance Committee in preparing the annual report. You will play a pivotal role in ensuring the fulfilment of annual reporting commitments to external bodies such as Charity Commission and Companies House. You will create and maintain a register and review cycle for organisational policies.
- You will provide oversight for the timely management of leases and contracts and ensure that insurance and contracts are in place to provide required cover.
- You will provide administrative support to the Director for routine HR operations, including recruitment processes.
- You will provide assistance with additional administrative duties as required.
Person specification:
The successful candidate will be a highly organised administrator, with a wide range of skills, who will be able to provide guidance to the Director and Officers across UKMT’s governance and executive activities. They will operate with confidence and agility in interactions with a range of stakeholders including staff, volunteers, Trustees, and sponsors. The role does not have line management responsibilities.
Essential
- Degree or professional qualification in business management, administration or any other relevant field OR significant experience in administration in lieu of a formal qualification.
- Exceptional interpersonal abilities, showcasing initiative, teamwork, and adaptability to manage competing priorities effectively. Demonstrable ability to prioritise and ensure key deadlines are met.
- Demonstrated capability to source information from a broad array of sources and networks, and summarise clearly and concisely in written or verbal briefings.
- Independent judgement and the autonomy to work without direct supervision in response to new and unfamiliar challenges or tasks.
- Proficient in the use of Microsoft Office suite, Google Drive, and various social media platforms, reflecting a strong understanding of electronic communication tools.
- Discretion and tact in handling sensitive and confidential information.
Desirable
- Proven experience in roles of similar nature, with a strong preference for candidates with experience of working in a field relating to the education of children.
- Flexibility to work occasional weekends and evenings to contribute to trust activities.
Please note, the successful candidate must pass an enhanced and barred list criminal record check from the Disclosure and Barring Service (DBS) as a condition of taking up this role.
Submit a CV and a short statement (no more than 300 words) explaining what interests you about the role, and how you meet the essential criteria outlined in the person specification.
The deadline for applications is 17:00 on Friday 8 Nov. However, we will sift applications as they are received, and expect to conduct interviews from w/c Monday 4 Nov. The vacancy may close early if a suitable candidate is found.
UKMT is a charity that exists to advance the education of children and young people in mathematics.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Brain Research UK (BRUK) funds world-class research to discover the causes, develop new treatments and improve the lives of all those who are affected by neurological conditions.
Thanks to the generosity of our supporters vital life changing, life-saving neurological research can be funded.
We are a well-established charity that has recently launched a new strategy to accelerate the progress and funding of neurological research. This is a new role. As a small and ambitious charity, we are seeking someone who is keen to join a growing team and develop their skills and career within a vibrant, positive organisation.
The role
Reporting to the Events and Community Fundraising Manager, you will play a crucial role as part of the Fundraising Team by providing the highest levels of fundraising and event administration support to ensure the provision of seamless, excellent supporter care and assistance to our supporters.
Whilst this role is primarily providing administrative support for our fundraising and event activities, there will be opportunities to be involved with all other aspects of the charity.
The successful candidate will need to be a good team player, able to work independently, flexible, hardworking and prepared to play an enthusiastic role in helping to deliver excellent supporter care and increased fundraising income. Excellent verbal and written communication skills are essential.
Responsibilities
In this position, you will:
· Be the primary contact point with our supporters and fundraisers to provide excellent customer care
· Answer general public and supporter enquiries that come in by telephone, email and mail in a way that makes them feel important and valued regardless of the nature of their enquiry
· Ensure all fundraising income (cash, cheques online platform donations) is processed and recorded correctly onto the Donorfy database, and thanked in a timely manner
· Record as necessary enquiries, correspondence and responses on Donorfy
· Be the primary point of contact for our challenge events and community fundraisers. Build excellent relationships with them and provide materials and support, liaising before, during and following their activity/event as needed
· To work with the team to provide support for key fundraising activities such as the London Marathon and other challenge events. This will include assisting with event administration, answering telephone calls, responding to emails, thanking participants, processing donations, sending materials to participants and updating records on Donorfy
· Monitor our general email inboxes and respond to all enquiries in a timely manner
· Monitor Social Media and assist with providing content and responding to any enquires that come through these mediums
· Be responsible for ensuring stock control is monitored, both at the office and at our fulfilment house
· Appeal support: this may include contributing to content and will include monitoring schedules and deadlines
· Liaise with our fulfilment house and/or other suppliers, where necessary
· Liaise with finance as required
Person specification
You will be keen to develop your existing skills and to learn and absorb new skills. You will be methodical and well organised and provide careful attention to detail
It is essential that you have the following skills:
· Supporter care – must be able to provide our supporters and the general public with excellent customer service both written and over the phone
· Time management – you must be able to effectively manage your time and workload
· Attention to detail - you must be able to consistently produce accurate work
· IT literacy – you must be proficient in Word, Excel, Outlook and, ideally, PowerPoint
· Familiarity with the use of social media
It is desirable that you have the following skills:
· Familiarity with CRM and/or database
Knowledge
It is desirable that you have the following knowledge:
· Knowledge of fundraising principles and practices
This job description is not intended to be exhaustive in every respect, and you may be required to carry out any other duties that fall reasonably within this role. There may be occasions where you will be required to work evenings and weekends at events.
This is a description of the job as it is presently constituted. It is BRUK practice to review job descriptions and to update them from time to time, in consultation with the post-holder, to ensure they relate to the job as then being performed, or to incorporate whatever changes are reasonably required.
The client requests no contact from agencies or media sales.
PLEASE NOTE: Although this role is homebased, candidates MUST be based in the north or south west of England. The ability to undertake regular travel across Southwest or North England is essential.
About LawWorks
What we do
LawWorks is the operating name of the Solicitors Pro Bono Group. We are a charity, and our aim is to enable access to justice through supporting and developing the contribution of legal pro bono.
With support from the Law Society of England and Wales, we encourage, facilitate and celebrate pro bono across the solicitor profession and at law schools in England and Wales.
Who we work with
We work primarily with solicitors (firms and in-house teams), and also with law schools and law students, and other legal and non-legal volunteers and organisations.
LawWorks has around 150 member organisations including some of the largest City firms and international firms with an office in London, national, regional and local firms, in-house teams, law schools and charities.
Who we are
LawWorks is a relatively small organisation with 18 members of staff (5 full-time) and a small team of volunteers and interns. We operate a flexible working policy, with several members of staff working hybrid, or where appropriate, from home.
We are a busy and (for our size) complex charity, with a friendly team, a positive ethos and a commitment to doing all we can to ensure LawWorks is a strong and efficient organisation and a great place to work.
Our projects
There are a number of key strands to our work to support and facilitate pro bono:
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we support a growing network of around 300 local independent pro bono advice clinics across England and Wales. We work with lawyers, advice agencies, charities and others to establish or develop new clinics, and provide ongoing information and support, training and resources, for clinic volunteers and coordinators;
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our Not-for-Profits Programme facilitates the provision of free legal advice for smaller charities and not-for-profit organisations, supported by volunteer lawyers from LawWorks’ members;
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our Secondary Specialisation Programme supports the development of more ‘in-depth’ pro bono in areas of social welfare law. This currently includes an unpaid wages project and ‘Voices for Families’, with the charity Together for Short Lives, supporting parents and carers of children with life-limiting conditions;
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we support collaborative projects including: Pro Bono Connect: a project which facilitates barristers and solicitors working together on pro bono cases; the Domestic Abuse Response Alliance and IP Pro Bono.
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we have launched new online tools and digital platforms including a website called ‘Free Legal Answers’ and the Pro Bono Portal UK (with Justice Connect, an Australian access to justice charity).
In addition to encouraging and supporting pro bono delivery, we also work to address barriers to justice and to provide a ‘policy voice’ for pro bono - for example, working to address regulatory and other barriers to pro bono volunteering, and working with our members and others to influence policy on legal aid and other aspects of access to justice.
The role
Our experience in the different regions in England and Wales has shown the valueof having staff based locally to support pro bono initiatives, develop new pro bono opportunities and to increase engagement from the local legal profession.
This role will include helping to develop and support your own set of clinics, building on existing relationships in the Southwest or North of England. You will work with our members and the local advice sector to support the development of new pro bono clinics to meet unmet legal needs. We take an innovative, tailored approach to the support we provide, and you will provide one-to one support for individual clinics, allowing you to identify and address need, providing help with insurance, regulatory queries, finding volunteers and access to online tools.
A small part of the role (1 day per week) will involve working closely with the part-time Engagement & Training Officer (Wales) focusing on expanding stakeholder engagement to increase the number of independent legal advice clinics in Wales and promote pro bono involvement by the legal profession. You will work to identify and engage new stakeholders, develop training sessions and support impact monitoring. This role will also work closely with the Clinic Support and Development Officer (Wales), who acts as the first point of contact for guidance and support for clinics in Wales.
Key priorities for this role will be:
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To provide guidance and support to independent pro bono clinics registered with the LawWorks Clinics Network in the Southwest or North of England;
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To increase the number of individuals in Southwest or North England provided with free legal advice at clinics in the LawWorks Clinics Network by identifying opportunities for new pro bono advice clinics, supporting local stakeholders to develop new services to meet unmet legal needs in their area;
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To support and grow pro bono volunteering and LawWorks’ membership (e.g., law firms and in-house legal teams);
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To identify the training needs of LawWorks’ members, clinics and their volunteers in Southwest or North England, working with colleagues to arrange regional training and other events.
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To support the Engagement & Training Officer (Wales) with the delivery of the training plan in Wales.
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To lead on communications with LawWorks’ members, clinics and their volunteers in Southwest or North England.
We are looking for a confident networker who is able to identify opportunities andestablish new partnerships. All of LawWorks’ work is delivered through partnerships so it is essential that the candidate is personable, collaborative and an effective communicator.
A background in the legal or advice sector will be an advantage, but not essential - training and support will be provided for someone from another sector who is passionate about pro bono and access to justice and willing to learn. Experience of managing multiple projects and seeing them through to completion will also be an advantage.
The role offers variety, autonomy, the opportunity to help develop new initiatives from idea to launch, and a chance to support local communities and volunteer lawyers.
The position will be predominantly home based, with some travel throughout the Southwest or North of England, and occasional travel to LawWorks’ office in central London.
Primary purpose of role
To increase the amount and quality of pro bono legal advice being delivered in the Southwest or North of England and Wales through legal advice clinics, working with the local legal profession, law schools, advice agencies and other stakeholders, to identify new pro bono opportunities and ways in which LawWorks can better support the delivery of pro bono.
Key task areas and duties
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To develop relationships with law firms, legal teams, free legal advice clinics and other relevant stakeholders to identify their needs, plans and priorities in relation to pro bono.
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To facilitate sharing between stakeholders in the region to identify best practice, local opportunities for collaborative working and local training and support needs, and to assist in taking these forward.
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Support LawWorks’ clinic development work in the region, in line with annual support and development targets.
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As the first point of contact for our stakeholders in the Southwest or North, support clinics and members with troubleshooting queries, accessing resources and ensuring that contact information and website content related to their services is kept up to date.
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To work with the wider LawWorks team to support member recruitment and the delivery of local engagement events.
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To work with clinics in the region to support data collection, evaluation and impact assessment for internal and donor purposes and to inform policy.
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To contribute to the overall development and running of LawWorks, undertaking any other tasks which may from time to time be required.
Person Specification
Essential
- Experience of working on (or demonstrable ability to deliver) comparable or similar projects (e.g., involving networking, support and project development)
- Experience of excellent of stakeholder support, relationship building, and collaborative working
- Excellent written and verbal communication skills, including making presentations
- Excellent interpersonal skills and confident in networking with people of varying seniority and backgrounds
- Experience of devising and following project plans, and ensuring personal and organisational targets are met or exceeded
- Experience of working effectively in a partnership or team to achieve shared objectives
- Ability to undertake regular travel across Southwest or North England is essential. This may involve early starts, late finishes and occasional overnight stays
- Ability to work on your own initiative and as part of a team, and confidence in your ability to develop strategies to overcome the challenges of working remotely from the rest of your team
- A genuine commitment to driving forward LawWorks’ aims and work to meet the needs of our beneficiaries
- A demonstratable commitment to equality, diversity and inclusion
Desireable
- Good knowledge of legal advice clinics and the context in which they operate, including how law schools and the legal profession engage in volunteering
- Previous experience working at a membership/network-based organisation, and/or working with volunteers
- Experience of coordinating events or training (online and in-person)
- A sound understanding of web-based communications and strong IT skills
The client requests no contact from agencies or media sales.
Sightsavers implements projects in over 30 countries in Africa and South Asia working to eliminate avoidable blindness and promote the rights of people with disabilities.
Title: Project Assistant
Location: Tanzania
Contract: 6-month fixed term contract
Salary: Local Terms and Conditions apply
Responsibilities
- Support the planning and implementation of the International Trachoma Initiative’s Avoidable Blindness Fund Trachoma Programme activities in collaboration with regional and district teams.
- Assist partners in identifying their capacity-building needs and facilitate the provision of support.
- Disseminate information about Sightsavers and the Trachoma Programme to partners.
- Review patient documentation for completeness and accuracy, resolving discrepancies as needed.
- Promote shared learning and collaboration among partners by facilitating networks and meetings.
- Assist project partners in preparing budgets and forecasts.
- Monitor project financial resources and liaise with the finance team as necessary.
- Ensure timely submission of financial returns by partners.
- Provide the programme team with additional information, case studies, and relevant news stories.
- Represent the project at various forums and meetings, advocating for its aims and objectives.
The principal accountabilities are not meant to be an exhaustive list of tasks. The need for flexibility is required and the job holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.. Please see the Job Description for full details.
Jobholder Requirements
Essential:
- Understanding of government systems, particularly within the health sector through the Ministry of Health and local government authorities.
- Experience in monitoring and evaluation.
- Proficiency in report writing.
- Strong administrative support skills.
- Excellent interpersonal and communication skills.
- Ability to work with minimal supervision.
- Capacity building or facilitation skills.
- Competence in managing project budgets, forecasts, and reports.
- Familiarity with computer packages and global ICT communication systems.
- Strong analytical skills and attention to documentation.
- Willingness to travel for up to 15 weeks per year.
Desirable:
- Previous experience in a similar role within the health sector.
- Additional qualifications related to project management or public health.
- Knowledge of specific software or tools used in project monitoring and evaluation.
Closing date: 3 November 2024
Next Steps
To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.
As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.
Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Secretarial Assistant – Better Futures
Are you experienced in working in a public facing role? Do you want a role where you can make a difference to the lives of children, young people and families?
This is an exciting opportunity for a highly motivated individual to join a well- established Barnardo's Service as a Secretarial Assistant. Many of the children and families we support have faced challenges and adversity in life. In this role you will be the initial contact with other professionals supporting them as well as welcoming the children and families into the service for assessment by our specially trained workforce.
About Better Futures Service
Better Futures Cymru is a specialist service which provides assessments and longer-term therapeutic interventions for children and young people who display problematic or Harmful Sexual Behaviour; and young people who are at risk of or who are abused through Child Sexual Exploitation.
The Service has worked in partnership with 6 local authorities across the South Wales area for the last 20 years and has close working relationships with Social Services and Youth Justice Teams across the partnership.
Our work is informed by current research and guidance and uses a range of therapeutic approaches including the trauma recovery model.
Location: The post will be based in Barnardo's Better Futures Offices, in Pyle, Bridgend.
Job role
You will assist the Service Administrator in the provision of general administrative and secretarial support to the Service Practitioner and Management Teams, whilst also providing ad-hoc administrative support to our Partnership and Regional/National offices.
Your duties will also include:
- Maintaining appropriate, confidential record systems (e.g. children's case files, family files, volunteer files, management, and administrative records).
- Maintaining the Procedure Guide, Staff Directory and Staff Notes as
- Assisting in the production of regular statistics/returns/forms on a range of topics and resources.
- The provision of telephone and reception arrangements which will include welcoming to service users/members of the public and visitors; which may involve applying sensitive listening skills and providing a calm influence, particularly where users are agitated, possibly angry and confused - and will require accurate feedback of any remarks or actions to appropriate, more senior staff members where the post holder has cause for concern.
- Assisting in the processing of invoices and Imprest petty cash claims for goods and services.
- Keyholding duties; ensuring that all windows and doors are secured, including use of the building security alarm system.
Essential criteria
- Experience of Microsoft Office 365, including Outlook, Excel, Word, Teams and PowerPoint.
- Excellent computer skills
- Attention to detail and previous experience of data input/analysis.
- An excellent telephone manner and the ability to communicate information clearly and accurately, and in a timely manner.
- Be able to work as part of a team, or independently according to Service
- Be adaptable, flexible, and able to work well under
- Previous experience of working within a busy office
- Previous experience of handling highly confidential and sensitive information and knowledge of GDPR.
- Previous experience of diarising calendar appointments and arranging
- Previous experience of minute
Desirable Criteria
- Previous experience of working within a Children's Service
- Cash handling
- Some knowledge of Health and Safety
What we can offer you
- A supportive working environment which includes monthly Supervision from your line manager.
- Opportunity to work within a specialist Children's Service
Need more information?
If you require any further information about this opportunity, please contact Service Administrator Hannah John or Sharron Wareham, Service Manager, (email can be found on our website via link).
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are offereing a unique opportunity for someone with lived or working experience of the justice system to coach, support and enable others in improving their life chances. The key to this is the work you will undertake as part of a close-knit team helping people with convictions - and young people at risk of sliding into gang culture, into and through attaining their driving licence. Having a licence is a significant step on each client's journey to independent living, enabling them better employability and supporting them in re-engaging with both their families and communities. Naturally, all roles such as this have their challenges, but the rewards of seeing someone sucessfully rebuild their life are outstanding. Full training will be given but owing to the nature of support we give, a driving licence is much preferred.
Please provide a short introductory letter explaining your interest in this role - 100/200 words maximum. In return we will send you the job description.
Making sure nobody, socially or financially excluded in West London goes without help, supporting those in need, enabling those with potential
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our Young People service in Maidenhead.
£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You'll feel at home here.
Support Workers will provide support to customers to help them develop the life skills they require to live independently. Support workers must monitor and assess the needs of the customers and provide creative and tailored person centred support to help them achieve their goals and aspirations.
Support workers will work closely with statutory children's services and other external agencies to best support customers to promote social inclusion and teach independent living skills. Support workers will empower and encourage customers to maximise their skills and choices.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Monitoring rent arrears and ensuring that rent accounts are managed effectively. Encouraging and enabling tenants to pay their rent/ service charge.
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
- Understanding of mental health difficulties and therapeutic methods of support: Mental health difficulties include depression, anxiety, ADHD, personality disorder and psychosis
- Understanding of risks and support needs associated with care leavers
- Understanding of risks and support needs associated with CSE and CCE.
- Knowledge of gang culture and the risks and support needs associated to gang affiliation
- Knowledge of various therapeutic models
- Understanding of psychologically informed environments and trauma informed care
What you'll bring:
Essential:
- NVQ Level 2 or equivalent experience in the social care/charity sector
Desirable:
- Experience working with care leavers
- Experience working with those displaying mental health difficulties
- Experience using therapeutic models of support
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
This Supporter Care Assistant role is a chance to make the most of your customer or supporter service skills, your all-round communication and organisational abilities – and your passion for environmental Issues.
Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.
As one of our vital Supporter Care Assistants, you’ll provide a variety of clear and engaging customer service for Greenpeace supporters via email, phone and post. You’ll respond to routine enquiries, handle donation changes and other administrative matters and answer questions about our campaigns, always making sure that your replies are personalised, accurate and timely.
It will also be an important part of your role to make thank-you calls to long-term donors, to welcome new supporters to Greenpeace, and to handle complaints with empathy and understanding, ensuring a positive experience at all times.
Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.
What we're looking for:
• Experience in customer service, supporter care or a similar role.
• Strong written and verbal communication, with the ability to write engaging, personalised responses and handle phone queries confidently, adjusting your tone for different audiences.
• Strong ability to manage a busy workload, prioritise tasks and meet deadlines, especially when dealing with a high volume of enquiries.
• Ability to use technology, including database systems and Google Suite, with a willingness to learn new tools and software.
• A genuine interest in environmental issues, with a willingness to learn about Greenpeace’s work and a desire to inspire others to take action.
• The resilience to maintain a positive attitude, remain calm under pressure and bounce back from challenging situations.
• Cooperative teamworking skills, with the flexibility to adapt to changing priorities and provide support for other team members whenever needed.
We give you:
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.
Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.
To Apply
For further information, or to apply, please click the apply button.
Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.
CLOSING DATE: 9.00 am 4 November
FIRST INTERVIEWS: 14th November
Business Process & Analytics Manager - Job Share Role
Contract: Part-time, 14 hours per week Job Share role, 10-month Fixed term contract with the possibility of extension
Salary: £43,668 - £49,208 FTE Salary (pro-rated £17,467.2 - £19,683.2 per annum) with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
About WaterAid:
Want to use your skills in Business Process and Data Analytics to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as Business Process and Analytics Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The Programmes Funding & Partnerships Team contributes to WaterAid's mission by cultivating and securing income from institutional and non-institutional partners for all WaterAid's programmes globally so that WaterAid can effectively deliver on its mission.
About the Role:
In this role, you will drive the production and analysis of the quarterly restricted funding KPI reports, use your analytical expertise to ensure data quality and accuracy, and identify opportunities to improve our restricted funding management information tools. You will also contribute to the socialisation of our underlying restricted funding business process, in collaboration with the wider team and the WaterAid Programme System team.
You'll also:
- Lead on the bi-annual development, production and detailed analysis of restricted funding Key Performance Indicator reports (KPIs) for restricted income generation and management with support from the Power Bi team and liaising with key stakeholders.
- Support the Head of PFP in funding data analysis for board reports and adhoc reporting requests.
- Lead on the production of restricted funding reports to support the organisational performance framework and/or as required to improve visibility and accountability of restricted funding performance
- Lead on identifying restricted funding data quality checks and controls to ensure WAPS restricted funding data is as clean as possible and liaise with the relevant WAPS team lead to support on regular data audits.
- Regular review and refresh of restricted funding management information tools to ensure they are useful and innovative.
- Ensure business processes for restricted income generation and management are up to date and inclusive of any new best practice approaches such as cost recovery and co-financing management initiatives
- Ensure all RFP training documents/guides contain up to date WaterAid Programme System (WAPS) references to reflect any changes in system protocols.
- Work with the RFC Advisors, Finance, Strategic Partnerships and other teams as needed to establish how relevant sub-processes and systems currently work or do not work, how they may need to change and how other changes may impact them. Propose solutions, implement, document and communicate them.
About You:
To be successful, you'll need:
- Ability to use, understand and manage complex data sources: ability to extract data and identify and resolve inconsistencies that will impact on data accuracy and financial KPIs
- Strong Microsoft Excel/numerical capability and good PowerPoint skills
- Capacity to provide robust analysis; ability to present complex information/data simply to a range of audiences
- Background and strong practice in fundraising and funding contract management
- Understanding of participative training techniques for capacity building
- Demonstrable organisational skills, with the ability to work in a matrix management culture, ensuring that projects are delivered: ability to work proactively and initiate projects/activity with appropriate independence.
- Proven ability to build consensus, deal with ambiguity and collaborate with colleagues locally and remotely, across diverse cultures and aims.
- Strong interpersonal skills and proven ability to work across different cultures
- A degree and a proven interest/experience in international development
- A willingness to travel and an ability to work independently with limited supervision
- Commitment to WaterAid's values and a working style that reflects these
Closing date: Applications will close at 23:59 on Sunday 3rd November 2024. Availability for an interview is required for the week commencing 18th November 2024.
How to Apply: To see the full job pack, please click 'Apply'.
- Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.
- Please indicate your location and the right to work eligibility in your Cover letter.
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Remote based with travel, part-time role - an exciting opportunity - at a busy, dynamic and growing cancer charity – as part of ABC UK's Patient Support Programme.
Part-time flexible (likely minimum 18.5 Hrs p/w), salary £27,000 pro-rata, 20 days annual leave pro-rata, 3-month probationary period.
Bladder cancer is not a rare cancer – but it does have a low profile, lack of awareness, low research investment and desperately needs new treatments. Over 22,000 people are diagnosed each year in the UK – there is a high level of recurrence. There is a lack of information and support for patients. With your help, Action Bladder Cancer UK can radically improve this.
The role
ABC UK is an established charity, with exciting new projects. We have an active network of volunteers, a full time Chief Executive and core staff and a range of project staff. You will report to Chief Executive ABC UK and will work closely with our ABC UK Patient Support team, ABC UK trustees and patient volunteers.
The role supports ABC UK’s core Patient Support Programme. We provide information and support for those with bladder cancer, a direct patient support service, help establish and sustain support groups for bladder cancer patients, provide patient information about bladder cancer to patients and major centres of bladder cancer treatment, and run bladder cancer information events (both online and face to face). We also work to increase our networks with health professionals, to help them support their patients. We run the ABC UK Education Programme for health professionals and you will be involved in planning and delivering nurse education events. We want to build our networks both regionally and nationally and to be responsive to the need for information, awareness and support for those with bladder cancer, and the health professionals treating them. We now want to add to the team to increase our impact even further.
You will work remotely, however very much working as part of the Patient Support team, and working closely with other colleagues and volunteers, with regular catch-up meetings (online) and occasional face to face team meetings. You will also be required to travel as necessary for meetings and patient or health professional events and to help create and sustain our networks with health professionals and cancer support services. You will be based in the North of England and within easy travelling distance of centres such as Sheffield, Leeds, Hull and further North and adjacent counties. We may consider candidates outside of these regions, if they have directly appropriate experience and skills.
Who we are looking for…
You will be in contact with a range of different people including volunteers, patients, health professionals and other organisations. The successful candidate will:
- be friendly and approachable, able to work flexibly, with resilience and efficiency and to be professional at all times and be able to work to our very high standards;
- be empathetic and understanding of the needs of cancer patients and how best to deliver this in practical terms;
- ideally have some health service or charity experience - not essential but preferable;
- be required to understand the structure of the NHS;
- have experience of working from home – a self-starter and organised – you will be a worker and willing to get stuck in and show results;
- be able to work remotely with line manager, other team colleagues, volunteers, patients and ABC UK administration office;
- be able to attend meetings as required and also travel as necessary for engagement with hospitals/patient support groups, events etc;
- be good at building networks and maintaining useful relationships;
- promote the work of ABC UK and work to raise awareness of bladder cancer;
- be confident at presenting and talking to groups of people – whether general public, patients or health professionals;
have experience and understanding of working for a small organisation.
A varied role, you will have the opportunity to work to develop and shape your role as part of our team.There is potential for the role to grow, or hours worked to increase over time.
Skills
You will need to:
- be able to communicate effectively with health professionals, other charity professionals and bladder cancer patients both face to face and via phone or email;
- have good organisational skills and be disciplined about working from home (it is likely you will already have experience of remote working);
- be comfortable communicating and carrying out a lot of your work by phone and email and online platforms (eg Zoom), you will have excellent verbal and written skills;
- be an excellent team member – we all work closely together as well as on own work;
- have good computer skills: Outlook, Word, basic Excel, maintaining a database, Zoom etc;
- have experience of organising and attending events (preferably for patients or within a health environment); be happy to speak at events. Have experience of online events;
- be able to work with and organise volunteers;
- be able to travel for meetings and events as required (occasionally out of office hours);
- possess a clean driving licence and have easy access to a car (mileage will be paid).
Key Responsibilities
Networking
- Contact point for Hospitals/Urology Depts/Cancer Centres. Making pro-active contact and arranging supply of bladder cancer patient information and building relationships on a regional basis;
- Building contacts with specialist urology/cancer nurses, making them aware of ABC UK and our resources;
- Maintaining up-to-date contact database: including major urology departments, cancer centres, regional cancer networks etc;
- Regional contacts (working with volunteer patient advisors) – including regional cancer networks/charities etc – to build local networks;
- Co-ordinating periodic mailings of ABC UK patient information materials to hospitals/urology services (mailing handled by central admin).
Events
- ABC UK runs both face to face and online events. Organising and attending ABC UK patient and health professional events, working as part of a team with other ABC UK Patient Support Officers and volunteers;
- Occasional attendance at/involvement with regional cancer events, health professional and/or patient or well-being events (including taking the ABC UK stand to such events);
- You will also be required to present at events on occasion – both online and face to face;
- Organising, development of (with colleagues) and participation in ABC UK online patient events and face to face events, and ABC UK health professional events both online and face to face.
Patient Support Groups
ABC UK works to help set up and maintain support groups for bladder cancer patients – these groups are self-running, often linked to a major hospital.
- Help maintain database of Groups: contact details, details of meeting etc – including information for updating ABC UK website and ABC UK social media;
- Acting as ABC UK contact point for bladder cancer patient support groups, including making presentations;
- Pro-actively maintaining regular contact with PSG’s – re supply of ABC UK materials, updating info, ascertaining needs re other materials or support required and developing best practice case studies;
- Working with health professionals wanting to set up new groups, periodically attending group meetings and meeting volunteers.
Patient Materials
Working with ABC UK Executive, ABC UK Patient Support team and patient volunteers on the development of patient information materials both on-line and in print.
Communications
- News Updates: contributing as part of a team on regular news updates for health professionals, support groups and patients;
- Social media: working as part of a team on increasing ABC UK social media presence.
This job description defines the main areas of work, although as we are a small organisation and are also developing new activities, you may be asked to help with other areas of ABC UK's work from time to time.