Support And Information Worker Jobs

Job Description

We are looking for a Volunteer Engagement and Development Officer who will develop our volunteering programmes.

As the Volunteer Engagement and Development Officer, you will play a key role in increasing volunteer participation and improving the quality of volunteer opportunities across Harrow. You will work closely with local organisations to develop impactful volunteer roles, implement effective management policies, and promote training opportunities.

Additionally, you will support the recruitment, training, and development of volunteers at VAH, ensuring a positive and rewarding experience for all involved. This role is perfect for someone passionate about community engagement and volunteer development.

Responsibilities

Increase volunteer participation in Harrow by:

• Actively promoting volunteering through various channels, including online platforms, local media, and community outreach.
• Organising and co-ordinating volunteer recruitment events to connect potential volunteers with opportunities.
• Building relationships by attending and participating in events organised by partner organisations.

Improve the quality, quantity and impact of volunteer roles by collaborating with Volunteer-Involving Organisations (VIOs) to:

• Develop engaging and impactful volunteer roles that align with community needs and organisational goals.
• Ensure the effective implementation of key policies and procedures for volunteer management, ensuring compliance and best practices.
• Create and share comprehensive resources, such as volunteer role descriptions, policies, and guidelines, tailored to the needs of local voluntary and community sector (VCS) groups.
• Identify, coordinate, and promote relevant training opportunities to equip VIOs with the skills and knowledge to manage volunteers effectively.
• Provide ongoing support to VIOs in managing and developing their volunteer programs.

Support volunteering efforts at VAH by:

• Leading the recruitment, training, management, and development of volunteers to ensure they are motivated and skilled.
• Regularly maintaining and updating volunteer records in the database to ensure accurate tracking and reporting.

Skills, Competencies and Behaviours

• Knowledge and understanding of the ethos of volunteering and best practice in volunteer
  management
• Strong organisational and project management skills and the ability to manage competing priorities
• An understanding of safeguarding in practice and a commitment to promoting the welfare of children and vulnerable adults
• Experience of recruiting and managing volunteers
• Experience of coordinating training programmes
• Capable of maintaining accurate records and documentation.
• Strong ICT skills, with adaptability to new systems and tools.

Listening, Verbal, Written and Presentation Communication Skills

• Able to communicate well with clients, colleagues and other agencies
• Able to work in partnership
• Able to keep accurate records
• Able to effectively manage your time and diary
• Effectively liaising with colleagues and ensuring others are kept informed
• Supporting and empowering staff and volunteers

Who are we?

Voluntary Action Harrow Co-operative work with the local community providing information, training and guidance.

Based in Harrow, we are a not-for-profit co-operative owned by our workers. We have in-depth knowledge of the local area and of who’s doing what. Our members collectively have over 35 years’ experience in the voluntary, community and social enterprise sector, specialising in capacity building in a variety of different organisational development areas.

We’ve worked with a diverse range of local organisations, from small community groups, to regional and international charities. We also run, manage and co-ordinate projects, working with local people and groups to help them make a difference in their local community.

Support available to the successful candidate

You will be working within the Voluntary Action Harrow Third Sector Services Team, who hold a huge amount of knowledge, training templates and have good relationships with charities and community groups across Harrow.

Equalities & Accessibility

We aim to be an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

This role description can be requested in large print.

Application Process

• CV outlining related work experience, responsibilities and qualifications
• Cover letter covering why you want to work with us and the skills and knowledge in the job description.

£44,636 per annum

Full time, 35 hours per week

Permanent contract

London based contract with the option of hybrid working in the office and from home*

Exciting opportunity to join the Chartered Society of Physiotherapy’s (CSP) Innovations Team in support of our public-good mission. You will be an integral part of the CSPs transformative digital journey as our Business Architect, supporting the delivery of our digital transformation projects. 

The Business Architect is a new role that sits within the Innovations team as part of the wider Corporate Services & Infrastructure directorate. Working closely with business, technical and project teams to focus on delivering our Digital Transformation projects, its primary purpose is to support the process to gather and document clear business/customer requirements for Digital Transformation projects.

This role will work closely with business teams to Identifying primary objectives, risks, issues, assumptions and dependencies that will allow decisions on suitability and feasibility to be taken.

You will lead the process to gather business/customer requirements and translate them into clear requirements documents for use by technical teams and suppliers as part of the agreed Operating Model.

You will act as custodian for the business requirements throughout the project lifecycle to ensure delivered solutions continue to adhere to the identified business requirements.

For an informal discussion with about the role, please contact Jonathan Scott-Bryan (Assistant Director) at Head Office.

Why work for the Chartered Society of Physiotherapy?

The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please visit the website for further information.

We offer an excellent benefits package, including 27 days’ annual leave plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.

*The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from.

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

To apply for the role please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.

Closing date: 10am, 6 November 2024.

Interview date: 21 November 2024.

If you require any adjustments during the application stage, please email the Human Resources team at Head Office.

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our equity, diversity and belonging strategy, please visit the website.

NO AGENCIES

£49,933 per annum

Full time, 35 hours per week

Permanent contract

London based contract with the option of hybrid working in the office and from home*

Are you technically minded with an eye for detail and a drive to ensure systems work effectively?

We are looking for a new Digital Officer to support our channels and meet the needs of staff and members. You will work closely with the current Digital Officer to ensure the CSP website and associated sites, interactive CSP community groups, professional network microsites and email systems operate optimally, and will work with our external agency and third-party suppliers on technical requirements, support, and proactive and responsive maintenance. You will also work closely with members of the wider Corporate Communications team, staff across the CSP including the library, practice and development teams, IT, and staff and member website contributors.

To undertake this role, technical knowledge of content management systems (preferably Drupal), payment systems, integrations, email marketing tools, Google products and image editing software is required. An understanding of W3C web standards, user experience, development workflows, and agile methodology is also needed.

For an informal discussion about the role, please contact Ruth Paget, Digital Channels Manager, at Head Office.

Why work for the Chartered Society of Physiotherapy?

The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please read about the CSP's values for further information on the website.

We offer an excellent benefits package, including 27 days’ annual leave plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.

*The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from.

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

To apply for the role please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.

Closing date: 2pm, 7 November 2024.

Interview date: 25 November 2024 (in person at the CSP London office).

If you require any adjustments during the application stage, please email the Human Resources team at Head Office.

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. View our equity, diversity and belonging strategy on the website.

NO AGENCIES

Are you excited about seeing Christians in the UK and Ireland engage in world mission? Our Human Resources Administrator will provide high quality Human Resources, enabling the delivery of OMF (UK)'s overall organisational strategy.

The successful applicant will also play an important role in maintaining a positive Christian culture throughout the organisation. All this is vital for our vision to be a catalyst for the Church sharing the good news of Jesus Christ in all its fullness among East Asia's people through all aspects of life.

There is an Occupational Requirement for this role to be held by a committed Christian and applicants must be eligible to work in the UK. Please submit your CV along with a covering letter that demonstrates how you meet the criteria outlined in the Person Specification.

The Awards Management Unit (AMU)

AMU has responsibility for identifying, securing and managing all funding from government donors for the IRC. AMU is a bridge between donors and the IRC’s work on the ground. The team provides expert technical advice to colleagues delivering our services around the world, ensures consistency and compliance with our donors’ policies and procedures, and manages risk. The unit also supports all IRC staff working on awards from government donors and partnerships.

The Purpose of the Role

The Senior Advisor, FCDO Donor Engagement will lead, guide and coordinate IRC’s funding focused engagement with UK Government’s Foreign Commonwealth & Development Office (FCDO). The post holder will provide an internal and external “account management” function to support engagement with these donors. The role is responsible for providing expertise and leadership on donor relations. It will work closely with technical and proposal development teams who will provide the operational BD capacity to secure significant growth in its funding portfolio from the UK Government and to protect IRC’s funding share, through influential engagement around policy shifts, working in close collaboration with Policy & Solutions as well as Advocacy & Influence.

The FCDO Senior Advisor will lead the development and implementation of strategies for proactive donor and partner relationships on behalf of IRC. The role will develop and maintain positive working relationships and standards of collaboration with senior colleagues across the organization, including the Awards Management Unit, International Division (CRRD) and External Relations. The role will also lead FCDO liaison on Business Development with the President’s Office, advising the leadership board on relevant trends in FCDO funding.

Major Responsibilities:

Strategy

• Collaborate with senior leaders to develop, update and lead a comprehensive UK-focused business development strategy including approaches, tools, and metrics.
• Lead the development and implementation of the UK donor engagement strategy including coordinating actions of relevant stakeholders.

External Representation

• Develop and maintain a network of senior stakeholders within relevant FCDO teams to ensure effective engagement, influence and winning BD approaches.
• Undertake direct representation with donor officials, and support the development of IRC’s donor relationships, including brokering meetings between donors and Regional and Technical Leadership, Country Directors, and supporting the preparation for these engagements.
• Participate in key meetings with FCDO officials, including Desk/Program Officers, Heads of Unit, Director-General/equivalent, advisors and other officials.

• Represent the IRC at external meetings, events, and forums including delivering presentations/briefings to senior donor representatives, forums and sector groups.

Enabling cross organizational engagement with UK Govt

• Proactively identify and broker relationships with key UK FCDO officials and stakeholders.
• Maintain up-to-date knowledge of donor strategies relevant to IRC’s work, such as funding priorities, geographical interests and political climate, providing analyses and synopses of press releases, policies and other announcements, and disseminating this information internally.
• Map donor organizational structure, identify key contacts and maintain relationship records in IRC’s CRM system.
• Maintain and contribute to the improvement of tools and resources to support donor engagement and relationship building with donors.
• Work with key staff across the organization to support UK business development planning and implementation, routinely engaging with operational BD teams at global, regional and country levels to review long term pipeline, plan strategic engagement and mitigate portfolio risk.
• Equip IRC staff with the skills, tools and information to manage local, or technical donor engagement, business development and implementation.
• Coordinate across IRC teams to ensure consistent, accurate, and timely messaging for FCDO.

Demonstrated Skills and Competencies:

Please note that diversity of experience counts (i.e., paid and volunteer work; lived experiences; transferable skills from another industry etc.)

• Significant experience of working with organizations that engage closely with or directly for UK FCDO.
• Strong working understanding of the UK political environment and trends relevant to FCDO, charity and development funding commissioned and led by UK based charities and contractors.
• Hold a wide network of contacts within FCDO.
• Experience of humanitarian and development business development, program management, advocacy or other similar HQ-HQ relationship with FCDO.
• Excellent written, verbal and presentation skills, including development of influential reports and briefing documents.
• Ability to lead and manage projects, including working as part of remote/virtual teams.
• Excellent strategic vision and a track record of delivering long-term strategic objectives.
• Good analytical skills and first-class attention to detail. Experience undertaking reviews of policies and reports, producing associated written and verbal guidance relevant to senior and operational staff.
• Strong prioritization skills and organizational skills.
• Ability to coordinate multiple projects simultaneously, work well under pressure and meet deadlines.
• Excellent interpersonal skills. Ability to collaborate with others and work as part of team.

Preferred experience & skills:

• Previous experience of working for FCDO (FCO, DFID) or equivalent experience of working in partnership with UK government.
• Demonstrable experience of driving coordinated advocacy, communications and fundraising programs to access funding.
• Understand programmatic and financial contractual arrangements with donors and partners, including experience of negotiating with donors.
• Experience of working in developing countries, preferably in the context of a UK donor, NGO or International Organization.
• Relevant additional language skills, particularly French or Spanish

Candidates must have the right to work within the country they are applying. 

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Our Values: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way -Standards for Professional Conduct. These are Integrity, Equality, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

St Stephen’s Twickenham is a vibrant, evangelical, charismatic resource church with over 600 people attending every week, roughly 200 of whom are under 18.

Our vision is to Love God, Grow Disciples and Transform Communities. Sundays are central to how we do this, as we gather across four services (one online) to worship together and learn from His Word. We are passionate about worshipping God and equipping each other to be whole life disciples. We love enabling people to explore faith through Alpha as well as our ever-expanding Youth, Children’s and Families ministries and we want to see change in society through church planting and various social transformation ministries.

We are presently undertaking a new strategy process and are excited where God will lead us over the next few years, in all aspects of church life but particularly in terms of our work with Kids and Youth.

Hybrid working - one day a month at War on Want’s head office, 44-48 Shepherdess Walk, London N1 7JP; more in-person days required on an ad-hoc basis.

War on Want works to challenge the root causes of poverty, inequality and injustice through partnership with social movements in the Global South and by running hard-hitting campaigns in the UK in support of radical change. 

Our economic justice work focuses on developing policies and campaigns that press for meaningful change on issues related to the global economy. We have focused on campaigns for a living wage, and on the protection of workers’ rights in corporate global supply chains, we also work to hold corporations to account by exposing their abuse of the tax system. We believe the global economic system underpins the multiple crises of poverty, inequality, injustice and climate breakdown, rigged to benefit rich elites and profit-driven corporate interests. Our economic justice work is now focused on developing campaigns on tax, trade and debt justice as measures to transform economic policies to redistribute power and wealth for the benefit of the majority.

In recent years, War on Want has increasingly focused on the climate crisis as the most pressing ethical and political issue of our time. It is a crisis that is deeply connected to rising inequality, poverty and injustice, disproportionately impacting the world’s poorest and most marginalised. We have worked closely with allies and in coalitions to draw attention to the need for a radical, interconnected and ambitious transformation, by calling for a radical Global Green New Deal, recognising that policies and proposals to reduce global warming will only work if they are coupled with measures to fix the global economy, to reduce poverty and inequality, and to work towards a just transition for all. We see these crises as intersectional, and directly linked to our work on economic justice.

We are looking for a skilled campaigner with knowledge and experience of working on economic justice issues and on related global justice issues. The role will focus on delivering our ongoing policy and campaigning including its interlinkages with climate justice.

For further information about the role and to apply, please visit our website via the apply button.

Application deadline: 9am on Monday 11 November 2024.

War on Want is a registered charity no 208724. We actively encourage applicants from ethnic minorities and aim to be an equal opportunities employer.

Community Coffee Shop Supervisor, to serve customers and maintain high standards in SCT x Paper and Cup. 

Role and responsibilities

• Greet Customers in a warm, friendly and welcoming manner
• Always maintain excellent customer relations with clear communication
• Brew excellent coffee and beverages including ‘latte art’
• Prepare orders to customers specifications
• Maintain excellent level of hygiene in food preparation and service areas
• Ensure high level of personal hygiene and appearance (including the wearing of protective clothing at all times)
• Comply with Health and Safety regulations
• To follow the SCT x Paper and Cups policies and procedures
• Follow cash handling procedures, policies, use of the cash register and ability to ‘cash up’ at the end of your shift as and when required
• Perform cleaning tasks per the rota
• Report any machine faults to the manager
• Ensure all comments and complaints are raised to the Manager
• Carry out other duties as may reasonably required
• In consultation with the Shop Manager, sell donated stock and receive donations, storing appropriately for processing
• Maintain stock levels of donated goods ensuring a quality retail offer in the shop
• To be willing to cover at other shops when, and if, necessary

Additional benefits:

• BUPA Employee Assistance Programme 
• BUPA Wellbeing plan
• Cycle to work scheme
• Season ticket loan
• 25 days annual leave (rising to 30 with length of service) plus bank holidays (pro rata on basis of 35 pw full time equivalent)
• Contributory Pension Scheme with employer contributions of 5% 
• Training and development opportunities

Your new company
Working with an incredible health charity who support people and their families throughout the UK. This role is working within a very collaborative finance team. The organisation is continuing to grow, which could lead to good prospects for the right person.

Your new role

• Responsible for carrying out monthly balance sheet recs, leading on all trading subsidiary matters, and ensuring tax compliance, including VAT and Corporation Tax, across the organisation.
• Support at year-end, including preparation of the annual report and accounts and assisting with the external audit.
• Produce accurate financial information, manage purchase orders, and collaborate with the Finance Manager and Finance Business Partners.
• + more.

What you'll need to succeed

• Part-qualified / qualified / QBE Accountant with strong Financial Accounting experience.
• Looking for candidates with strong experience with charity accounting, with VAT experience, Charities SORP and can support with year-end stats.
• It is essential to be confident in these areas and can lead in certain matters.
• Strong technical ability and excel skills.

What you'll get in return

• 33 days of annual leave + bank holidays.
• Enhanced maternity, paternity, adoption, and shared parental pay.
• 8% employer contribution or opportunity to continue NHS pension.
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• Access to wellbeing app (healthy living tips and Bright TV)
• Flexible working options; including hybrid working, flexible working patterns such as part-time, compressed hours and more*
• + more

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Barnardo's are commissioned to deliver the services in the Children and Family Centres in Warwickshire in partnership with a wide variety of agencies offering activities to children, young people and parents/carers. Rugby Children and Family Centres are recruiting for an Early Years lead to oversee and line manage the Early Years and Children and Young People's workers who deliver a range of services including 1:1 support, groups activities and courses. Our work is all about making the biggest impact during the journey of a child's life.

 The service aims to offer sessions during the day, after school and on weekends.

The Early Years Lead will have responsibility for developing the timetables for the 3 centres and all our outreach sites in Rugby, allocating staff to sessions; promoting the Children and Family Centres with partner agencies including nurseries and schools, and also identifying potential partners to offer new services to families. The EY Lead will also liaise closely with the admin team to promote services via social media and with the Volunteer Co-ordinator for the recruitment and allocation of volunteers to activities. 

This post requires a good knowledge and understanding of the EYFS and child development. Experience of working with the 5-19 yr age groups (up to 25yrs for SEND) would also be an advantage. 

We are looking to appoint an experienced Lead. This is a busy and varied role where you will be required to work autonomously and as part of a team to deliver a range of services within the community. You will help to:

•  Offer fun and engaging activities to support children to develop positive social and emotional skills.
• Build positive relationships with parents/ carers.
• Hold sometimes difficult/ challenging conversations with parents.
• Offer advice and support, or signpost and refer parents to the most appropriate service.
• Support Service to deliver offer to support KPIs

The postholder will be required to be flexible to work across the Rugby Borough locality, as outreach work is a significant and regular part of the EYs team's work, an ability to travel throughout the locality to meet the requirements of the role is essential.

Additional Information:

Please include as much relevant detail in your application to demonstrate how you fulfil the requirements of our job role, as outlined above and in the Job Description/Personal Specification.Experience can be from previous employment, education, training, volunteering etc. Please refer to the job description, person specification and role addendum when completing your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Senior Individual Giving Officer

Salary £30,000 - £34,000 per annum - subject to skills and experience 

Hours of work 37.5 hours a week over five days ((we welcome flexible working requests)

Base Hybrid working for the foreseeable future with regular attendance at least two days a week at one of our locations:

o Pears Building, Pond Street, London, NW3 2PP

o Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ

o Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

To apply for this post, send your:

• CV (please include your last employer and dates of employment)
• Cover letter - please use your written statement to explain why you are keen to work at the Royal Free Charity and your suitability for the role as detailed in the role description. Please also consider when writing your statement that strong writing skills are important for this role.

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: Monday 11th November 2024 12 noon.

Interview date: Tuesday 26th November 2024

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

• You must be eligible to work in the UK

The role

The Senior individual giving officer will report to the Senior individual giving manager.

Principal accountabilities / responsibilities

Fundraising

· Support fundraising activity across a wide range of programmes, including individual giving, legacy, in-memory and events fundraising

· Plan, execute, monitor and report on individual giving and legacy appeals, leading project groups with the support of the Senior Individual Giving Manager

· Optimise retention and increase supporter lifetime value through development of channel specific and donor-led effective welcome journeys,  and seamless supporter journeys.

· Use strong creative and copywriting skills to produce stand-out communications that elicit an emotional response and successfully solicit income

· In collaboration with the database team, analyse response data and feedback and use this to propose campaign optimisations and future campaign recommendations

· Manage and monitor own campaign budgets and results, reforecasting and providing detailed commentary and analysis

· Collaborate with internal stakeholders and external suppliers to ensure activity is delivered to agreed plans, budgets and deadlines

· Ensure individual giving integrates with the wider organisational calendar and that supporter communications support and align with key activities and goals

· Use our active channels to grow our lists and opt-in rates, increasing touchpoints with our supporters

· Oversee a testing programme for appeals and digital activity, constantly iterating and optimising to refine creative and segmentation over time,  sharing insight with the wider organisation to improve knowledge

· Conduct competitor analysis to learn and identify opportunities

· Manage working relationships with a range of external suppliers to fulfil our varied programme – including print, creative, face to face and postal agencies.

Charity systems and compliance

· Keep abreast of fundraising sector trends and how they can be applied to our work

· Adhere to all charity standards, policies and procedures

· Maintain a strong working knowledge of fundraising regulation

· Comply with the data protection regulations, ensuring that information on donors remains confidential.

Personal development and working relationships

· Build relationships across the charity and the Royal Free London, enabling own work and engaging with internal and external stakeholders to identify opportunities

· Take time for personal development, contribute to learning and ideas for the wider team

· Contribute to the charity’s strategic direction, a performance-driven culture, and good practice

· Deputise for the Senior Individual Giving Manager as appropriate

PERSON SPECIFICATION
Qualifications

No specific qualifications are required for this role.

Experience

 Essential

· Not-for-profit fundraising experience

· An understanding of Individual Giving practices and techniques

· Project management experience

· Using data insight to inform marketing tactics

· Individual Giving/direct marketing experience managing offline and online appeals

Desirable

· Email platform experience eg, DotDigital/MailChimp

· Financial budgeting experience

· Raisers Edge or similar CRM system experience

Skills and Knowledge

· Autonomous worker with outstanding organisation and project management skills

· Excellent interpersonal skills and ability to proactively build relationships

· Strong literacy skills with an excellent eye for detail

· Highly numerate with the ability to analyse large data

· Building supportive and trusting relationships

· Excellent communication skills both verbally and written

· Ability to contribute to a collaborative and agile team, enabling others to learn, deliver and celebrate successes

This job description is not exhaustive, and the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.

 Benefits

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

· Expert financial advice from our financial partner, the London Credit Union

· Salary Sacrifice Scheme

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

Fundraising department

Our dynamic fundraising department generated over £4 m in 22/23, and we are now preparing for an ambitious multimillion-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital. We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals. 

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives: 

· Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database and supporter care teams sit within Public Fundraising, with their work underpinning and supporting the entire department. 

• Our Philanthropy and Campaigns team builds relationships with individual philanthropists, trusts, foundations, and corporate organisations which give, or have potential to give, £10,000 to the charity each year. They lead major appeal activity for the charity, currently focused on our exciting cancer campaign which is due to launch in 2025. 

We are looking for a Senior Project Manager to coordinate an 18-month project exploring how we can operationalise a new in-work poverty benchmark for employers in London. This benchmark, developed by the Social Market Foundation, has the potential to improve the lives of low paid workers, building on the success of the Living Wage campaigns

The in-work poverty benchmark project is a new and exciting pilot project at the Living Wage Foundation. We want this person to build a case for employers going further than our existing accreditations and taking a more holistic approach to tackling in work poverty. This role would help us develop the pilot through employer case studies and extensive stakeholder engagement with a view to launching a new vehicle to recognise employers who adopt the in-work poverty benchmark.

Three key parts of the role would be working with:

- Our Membership team and our Operations and Insights team: to scope out and enhance their capacity to support employers to implement the benchmark through e.g. workshops, provision of guidance and /or new ways of working with employers.

- The cross organisational Making London a Living Wage City (MLLWC) team to build upon the successes and networks of this project and align where helpful to encourage London employers to go further

- London based community organisers to ensure that the experiences and stories of low paid workers are a primary driver of the case for change and how we develop this work.

The ideal candidate would be a proactive and experienced project manager with experience of building and implementing new products, projects or services. They should have excellent communication skills and a track record of engaging diverse stakeholders and building a network.

Living Wage Foundation

The Living Wage Foundation was launched in 2011 by Citizens UK to tackle in-work poverty and ensure that workers earn enough to live on and participate in family and community life. Citizens UK is the home of community organising with diverse civil society alliances set up to develop leaders to work on the issues that matter to them, such as the Living Wage. Other projects include Parent Action and Sponsor Refugees to add depth to the impact of Citizens UK’s work.

The Living Wage is a movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The real Living Wage is an independently-calculated hourly rate based on the cost of living and announced each October ahead of Living Wage Week, our annual celebration of a growing network of over 15,000 Living Wage Employers.

The Living Wage Foundation celebrates employers that voluntarily choose to pay the real Living Wage through an accreditation scheme that recognises a long-term commitment to fair pay and has secured pay rises for 475,000 low paid workers. Over recent years, the Living Wage Foundation has built on the success of the real Living Wage by creating new responsible employment standards – Living Hours and Living Pension – for those employers who want to go further and provide the security workers need now and in the future.

Main Responsibilities

Contribute to the achievement of the LWF and CUK’s strategic aims

· Work with the Living Wage Foundation team to embed this project into the wider work and strategy of the Foundation, and to identify and share learning from across our projects on how to mobilise employer action to tackle poverty.  

Develop and manage external relationships

· Develop and implement a stakeholder engagement plan to support and promote the project.

· Manage strong relationships with the project partners and funders to involve and update them on the project as required.

· Progress our existing partnerships whilst proactively securing new partnerships with organisations that can help promote and build demand for the in-work poverty benchmark.

· Develop a wide-ranging network of stakeholders with an interest in this project, finding ways to involve them in its development.

· Coordinate and manage a project working group of senior Living Wage Employers, in work poverty experts and employee stakeholders.

Build and manage projects and achieve work targets effectively

· Set up, manage and evaluate a set of action pilots with employers, low paid employees and relevant experts to develop and test the in-work poverty benchmark and the standards within it.

· Design and develop the recognition mechanism and support programme for employers who sign up to the in-work poverty benchmark.

· Provide regular progress reports and deliver agreed project milestones including events, reports and other agreed outputs.

· Oversee the project being integrated into our CRM system and developing robust project management systems.

Learning, expertise, wellbeing and inclusion

· Conduct desk research, stakeholder interviews and organise events as required to inform the project. Manage research partners to conduct additional research as required.

· Monitor, review, evaluate and write up pilot progress with each employer using qualitative and quantitative evaluation methods.

· Working with others to identity and share learning on how to mobilise employer action to tackle poverty, considering this in the development of the in-work poverty benchmark.

· Develop and host employer facing events to gain insight and test appetite to support the development of this work.

· Design and facilitate employer workshops and employee focus groups to identify best practice and shared learning.

· Produce a final report and recommendations for how the work might be taken forward at the conclusion of the project, presenting this to relevant stakeholders.

Communications

· Oversee the collation and dissemination of research and evidence to build the case for the in-work poverty benchmark. Work with the Living Wage Foundation Communications and Research team to enable this.

· Develop the support we offer Living Wage Employers that are interested in implementing the in-work poverty benchmark and lead the production and design of research reports, toolkits, best practice guides and other resources.

· Promote the Living Wage Foundation to build our reputation as a leader in good work practices for low paid workers, including launching research and reports and celebrating progress made.

· Represent the Living Wage Foundation at meetings, events and conference to build awareness and support for our work. 

Develop and manage internal relationships:

· Build and manage strong relationships across the LWF and wider Citizens UK teams for effective collaboration and to support development of this work.

· Work closely with community organisers in London to ensure the voices of low paid workers are a leading influence on this project.

· Contribute to the LWF and Citizens UK Senior Management meetings and cross organisational working groups.

Generate income and resources

· Oversee the development and implementation of an employer fee structure for the in-work poverty benchmark vehicle.

· Work with the Head of Business Development and Policy to produce a sustainable fundraising strategy for this work whilst developing relationship with potential funders.

· Oversee the creation of proposals to secure funds from corporate partners and attract funding from grants or donations to support ongoing work.

Key Skills 

EXPERIENCE AND QUALIFICATIONS 

Essential (E), Desirable (D)

Experience of building consensus between diverse stakeholders to drive progressive change (E)

A track record of developing mutually rewarding corporate and /or third sector partnerships to deliver project objectives (E)

Primary research skills with experience of conducting evaluations and an ability to develop surveys, analyse data and conduct focus groups (D)

Experience of conducting secondary research and writing reports (E)

Understanding of the importance of good research design (D)

Previous experience of developing and implementing new products, projects or services (E)

Experience of securing funds to deliver and scale up projects (D)

KEY SKILLS AND KNOWLEDGE

Excellent project management skills with the ability to juggle a wide range of competing demands (E)

Exceptional interpersonal skills with the ability to build relationships, lead, influence and motivate others (E)

Strong communication skills with the ability to engage and work effectively with a diverse range of stakeholders, including senior business leaders (E)

Strong report writing skills and ability to share and disseminate knowledge with project partners (E)

An ability to take initiative and work independently across different teams (E)

Understanding of anti-poverty policy and campaigning (D)

PERSONAL ATTRIBUTES

A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E)

A strong commitment to the Living Wage campaign and principles of Citizens UK (E)

Application Procedure

At Citizens UK, we use Applied, an applicant-tracking recruitment system. Applied aims to overcome unconscious bias in recruiting. Often the Hiring Team will not see your CV as part of the shortlisting process and instead ask questions to test skills needed for the role. The responses are anonymised and reviewed by the panel. The Applied platform also asks some demographic questions before you start your application. Citizens UK cannot see individual demographic responses, only summary statistics to monitor our candidate pool for balance. Applied aims to give an equal chance to be hired irrespective of background. Candidates can opt out of answering the demographic questions. 

We are committed to being an inclusive employer. In line with our inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, disabled people, and people of faith to better represent the communities we work in. We also strongly welcome applications from people who have lived experience of low pay and poverty. For questions and reasonable adjustments regarding your application, including information in a different format, or our recruitment process, please contact us.

Many of our employees enjoy flexible and hybrid working, and we are open to adapting/flexing our roles to embrace a diverse workforce. If you are interested in a particular vacancy and wish to discuss flexible working, please contact us.

Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

Applicants must have the right to work in the UK as Citizens UK is unable to sponsor visa applications. Our community organisers work in the community and their employment is subject to satisfactory standard/enhanced DBS checks. 

Risk and Business Continuity Manager

Contract: Part time, 12-month fixed term contract – 21 hours over 3 days Location:  Hybrid – 1 day in the office at Burford, OX18 4PF, which is where the role is based, or at one of our other sites, plus 2 days remote.Salary range: £44,000 to £56,403 per annum (pro rata) 
Closing date: Sunday 3 November 2024 Interview date:  Thursday 14 November 2024 

Are you passionate about risk management and eager to make a meaningful impact in the charity sector for pets and the people who care for them? 

Blue Cross is looking for a Risk & Business Continuity Manager to play an important role in protecting our charity and supporting teams to successfully deliver on our purpose to help pets and people thrive together.  This position is offered at 0.6 FTE on an initial 12-month fixed-term contract.

More about the role

At Blue Cross, we are committed to the welfare of pets and the people who cherish them, providing essential care, services, and support to both pets and their owners. This includes veterinary care, rehoming services, fostering support, education for pet owners, and pet loss support, all aimed at enhancing the lives of pets and ensuring their wellbeing.

As our Risk & Business Continuity Manager, you will lead work to develop our risk management framework and associated processes. You will use your knowledge and expertise to ensure they align with best practices and UK regulatory standards and are engaging and user friendly for our teams. By working with our teams to effectively evaluate, prioritise, and mitigate risks, you will empower Blue Cross to operate confidently and sustainably to achieve its goals.

An important part of your role will be to engage with colleagues across the charity, building strong relationships to foster collaboration and a shared sense of responsibility for effective management of risk. By gaining a deeper understanding of our operations, you will help cultivate a culture of accountability and proactive risk management, ensuring that everyone is aligned and invested in our shared goals.

Key Responsibilities

•  Develop and maintain our risk management framework.
• Integrate the risk management framework and associated processes into all business operations, fostering a culture of shared responsibility and accountability.
• Work with teams to identify, analyse, and prioritise potential risks across the organisation, ensuring a proactive and effective approach to risk mitigation.
• Provide strategic guidance to senior management and the Board on risk matters, translating complex data into actionable insights that inform decision-making.
• Prepare comprehensive reports for senior management and Trustees, highlighting key risks and progress on mitigation efforts.
• Lead training initiatives that cultivate a risk-aware culture across Blue Cross, empowering all employees to engage in consistent and effective risk management.
• Act as an advisor and coach, promoting proactive risk mitigation throughout the organisation.
• Develop and maintain robust business recovery plans and procedures to ensure operational resilience.
• Implement a business continuity plan enabling Blue Cross to function effectively in times of crisis.

About you

We are seeking a proactive and dedicated individual who embodies a genuine passion for risk management and business continuity. You will bring a wealth of experience in developing and implementing risk management frameworks, alongside a solid understanding of regulatory requirements. Your analytical mindset will enable you to assess complex information and translate it into actionable insights, ensuring our organisation remains resilient and responsive to emerging challenges.

Excellent communication and interpersonal skills are essential, as you will engage with a diverse range of stakeholders, from senior management to team members across all levels. A collaborative spirit is key, to foster a culture of risk awareness throughout Blue Cross, empowering others to take ownership of their roles in risk management and business continuity. 

Essential Qualifications and Experience:

• A recognised risk management professional qualification.
• Proven experience working in a risk management environment, preferably within the UK.
• Strong analytical and problem-solving skills, with the ability to translate data into meaningful insights.
• Excellent communication and interpersonal skills, with a knack for influencing and building relationships at all levels.
• Knowledge of internal controls frameworks and UK regulatory requirements.
• Experience in developing and implementing risk management frameworks.
• Ability to work independently and take initiative.

Desirable Qualifications:

• Experience with risk management software.
• Familiarity with the UK Charity Commission guidelines and regulations.
• Experience working in the non-profit sector.

We’ve attached the full job description for further details. If you have any questions or need additional information, please don’t hesitate to contact us.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today.  In return, we want to provide you with the best working environment we can. 

 With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll
 thrive in a supportive and rewarding environment.
 

Our generous benefits package includes: 

• Enhanced annual leave entitlement: 30 days plus bank holidays 
• Pension scheme with enhanced employer contribution 
• Life assurance 
• Unlimited access to an employee assistance programme
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife
• Recognition scheme
• Annual volunteer days 
• Claim for professional fees
• Charity worker discounts across a variety of retailers. 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. 

We may close this advert early if we receive a high volume of suitable applications.

We look forward to receiving your application!

About Blue Cross

Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897. 

Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion. 

We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help. 

Pets change lives. We change theirs.
 

Our commitment to diversity and inclusion 

We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this. 
 

At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.  
 

Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.   
 

We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.  

Our values   

Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.  

Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times  
 

Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking  
 

Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you 

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.

• £34,878 (outside London); £36,661 (inside London)
• 35 hours a week
• Permanent
• UK based with occasional travel (most often to Bristol and London)
• Closing date: Wednesday 20th November 2024
• Interviews: W/C 2nd December 2024

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for an Insight Analyst with good SQL skills and great proactivity to join our Strategic Insights team. The primary focus of this role is to support Young Lives vs Cancer to use relevant, timely and accurate information to support decision making and drive innovation and impact. Working as part of the Strategic Insight team, this may include:

• Developing insight and learning with the aim of improving our impact.
• Working with colleagues within the Income & Engagement directorate to analyse data on supporters, and develop insight to ensure sustainable income.
• Working on Services data to understand our reach and impact.
• Contributing to continual learning – so we understand what is working—and what is not—for children, young people and their families across the system.
• Supporting Young Lives Vs Cancer to develop and use insight which enables us to achieve our strategy, The Time is Now, and to move towards our North Star vision.

The Insight Analyst will work with stakeholders to define the key questions to be answered that will support effective decision making and continuous improvement. Working with various colleagues, they will use both internal and external data sets to deliver strategic analysis and actionable insight to teams across Young Lives vs Cancer. They will be curious with data, striving for relevant, timely and accurate insight. They will also be instrumental in creating and maintaining a culture which centres evidence, insight and continuous learning.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

Interacting with data through SQL and PowerBI to generate metrics, KPIs and actionable insights.

• Work with key stakeholders to understand their requests, proactively interpreting and predicting their requirements.
• Working as part of the Strategic Insight team to move through their backlog and to improve their processes, ensuring the team delivers insight that has impact and value.
• Test and develop innovative ways of presenting data to engage and motivate colleagues and improve organisational understanding of data and insight.
• Identifying and working on process improvement, to support the Strategic Insight team/ Young Lives vs Cancer to deliver their work more effectively.
• Supporting your team with reviews and knowledge shares as well as benefitting from the skill and knowledge of the group.
• Championing the values of Young Lives vs Cancer and making active choices and changes to improve diversity and prioritise equity.

What do I need?

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• A solid grasp of SQL, including the ability to write and review simple queries, and familiarity with extracting data from a database.
• The ability to interrogate data and spot patterns.
• A track record of demonstrating proactivity and autonomy in your work.
• Curiosity and ability to think wider than Young Lives vs Cancer- considering data and insight across the system.
• Experience in generating metrics and insights through robust, repeatable, “end to end” processes (i.e. extract data, convert it to an insight, present it back to stakeholders).
• Knowledge of dashboarding tools and/or experience building dashboards from scratch.
• Good communication skills across various levels of technical and domain knowledge.

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

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