You will provide 1st class IT support to our staff, volunteers, retail and remote users. Reporting to the IT Support Lead you will assist with management of calls to the IT Helpdesk.
Role requirements:
- Provide first line IT support
- Provide technical support to staff and volunteers within the organisation
- Work in a Helpdesk environment with ticket escalation, recording all support activities
- Assist with projectors, interactive whiteboards and AV equipment
- Arrange warranty hardware repairs
- Survey IT equipment and keep asset registers up to date
- Deliver services to support an 8am - 6pm coverage within an agreed pattern of rotation.
- Communication
- Facilitate effective communication with the organisation.
- Maintain clear and concise documents and records, in accordance with The Children’s Trust Policies.
- Ensure documents are managed confidentially at all times.
- Answer and manage telephone enquiries in a professional manner, taking messages and referring to relevant staff members, as and when required.
- Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.
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The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Registered Charity 
501 - 1000
The client requests no contact from agencies or media sales.
Thank you!
Take the next step in your fundraising career by leading the growth of our Individual Giving program! This exciting role puts you at the heart of developing innovative campaigns, inspiring generosity, and building a strong pipeline of donor support. You’ll have the opportunity to shape creative fundraising strategies that engage supporters and secure vital donations to sustain and grow our impact.
This role is perfect for someone who thrives on planning and executing successful campaigns, can translate data into compelling stories that inspire giving, and enjoys building meaningful connections with supporters.
You will play a key part in managing a smooth and engaging donor journey, ensuring supporters feel valued and connected to our mission.
Joining a dynamic and supportive team within a values-led organisation,you will make a strong contribution to our culture of inclusivity, respect, and shared purpose as we work to prevent food waste and support vulnerable communities across Sussex and Surrey.
We are committed to building a diverse, inclusive and equitable workplace, so if you like the look of this role and even if your past experience doesn’t align perfectly with everything in the job description, we would still like to hear from you! You may be just the right candidate for this or other roles.
If you have a background in individual Giving, a passion for fundraising and a commitment to making a positive impact, we encourage you to apply. Join us and be a part of our dedicated team making a difference in the lives of those we serve.
Please submit a CV and Covering Letter (one side of A4) explaining how you meet the Person Specification. Please also submit the equal opportunities forms before 7th April 2025.
The client requests no contact from agencies or media sales.