Shop manager jobs

Are you interested in joining an International Development Charity to work on its individual giving programme? If so, you will be joining at an exciting time for Mothers’ Union, as we prepare to celebrate our 150th anniversary in 2026.

Founded in 1876, Mothers’ Union is a women-led volunteer movement, with a membership of 4 million people around the world, 36,000 of whom live in the UK and Ireland. Based on Christian fellowship, members express their faith through action in their local communities, aiming to create a world where every individual can reach their full potential, by stopping poverty, injustice and violence.

You will be responsible for the implementation and day to day project management of the individual giving programme across our existing and new fundraising products, including our regular giving F2F activity, tribute funds and appeals programme.  As part of a small individual giving team you will be working under the direction and authorisation of the Head of Individual Giving.

The Individual Giving team is responsible for income generation from individual supporters and members, using a range of direct marketing techniques via both online and offline channels. This is an exciting time of growth and opportunity for Mothers’ Union and we are looking for an enthusiastic person to take on this challenge and join our successful team.

Key Responsibilities:

• Assist in the implementation of Mothers’ Union’s fundraising strategy as defined by the annual Individual Giving fundraising budget and plan.
• To maintain professional standards whilst representing Mothers’ Union, ensuring both the reputation of the charity and adherence to our fundraising standards are maintained.
• To ensure good communication with F2F agencies, internal team members and the public by making sure that external communication channels are kept up to date.
• To be the primary point of contact for all supporter enquiries and complaints related to face to face fundraising.
• Managing and inspiring members and volunteers to support fundraising activities.
• To be proactive in keeping up to date with industry trends and changes.

Please refer our job description for more information.

Benefits

• 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union.
• Employer pension contribution of 6.5%.
• Enhanced maternity, paternity and adoption pay.
• Two volunteering days per calendar year.
• One away day per calendar year.
• Enhanced sick pay.
• Bereavement leave & Compassionate leave
• Season ticket loan.
• Cycle to work scheme.
• Employee assistance programme.
• Eye care voucher and an allowance towards glasses.

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via Charity Job. The Cover Letter should clearly outline how your skills match the main responsibilities of the role. Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The deadline for applications is 28 April 2025 at 5:00 pm. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline. We will be conducting interviews for suitable candidates as we go along and may fill the role before the closing date.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees. You will be expected to ensure that Mothers’ Union’s Equality, Diversity and Inclusion Policy is adhered to in all respects of the role.

Do you love food, variety and helping people? Do you have retail experience and enjoy engaging with a wide range of customers? Are you able-bodied and have the physical fitness to support the team with receiving deliveries? Join Pecan as our Pantry Assistant and help us deliver an exceptional service to the community through the Peckham Pantry. 

The Pantry is a pioneering social supermarket, and this is an exciting opportunity to be part of the campaign to eradicate poverty. This role will enable the provision of healthy food to people in our community who would otherwise struggle to feed their family. You will support the manager and a team of ambassadors (volunteers) to deliver excellent customer service and safe working practices.

When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 35-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.

Main Responsibilities:

• Receiving deliveries and support the team to ensure the stock monitoring and management process is followed all the time. 
• Ensure the Pantry 'shop floor' is kept well stocked and well presented. 
• Meet and greet customers visiting the Pantry in a warm and friendly way that promotes Pecan's values of Kindness, Belief and Hope. 
• Support the Pantry Manager to manage the ongoing operation of Peckham Pantry. 

Key Requirements (specific skills, qualifications required):

• Experience of food-based stock control systems and knowledge of food hygiene. 
• Physical fitness, tha ability to stand for long periods, and move stock. Able-bodied, owing to the physical demand of the role. 
• Good IT skills, with a working knowledge of MS Office applications. 
• Highly organised, methodical and a good multitasker. 
• A team player, and able to work once a week in the evening on our monthly rota and on the occassional Saturday. 

Desirable knowledge/expertise

• Experience working or volunteering in a charity or community organisation.
• Knowledge of the food poverty sector.

Please read the Job Description for more information.

Closing Date: Tuesday 6th May 2025, 9am

Interview Date: Week commencing Monday 12th May 2025, Details TBC (there will be a trial shift followed by formal interview questions).

Start Date: ASAP

Head of Commercial Income

Are you an experienced senior leader with a strong background in commercial strategy, retail operations, and income generation? Are you ready to drive innovation and growth for a leading UK hospice charity? Prospect Hospice is seeking a visionary Head of Commercial Income to help deliver our ambitious plans and ensure financial sustainability for generations to come.

With a new five-year strategy underway, this is an exciting time to join us. We’re investing in our income generation team to ensure we meet our ambitious growth targets.

Hours: 37.5 hours per week (Monday to Friday, with flexibility as required).

What is the role?

This is a strategic leadership role where you’ll oversee our commercial income portfolio, including 18 retail shops, our warehouse and logistics operations, and emerging income streams. You’ll lead a dynamic team and create innovative business strategies to grow our commercial income from £6 million to £9 million over the next five years.

Key Responsibilities

• Lead and grow our commercial operations (retail, warehouse, logistics, and new income streams)
• Develop and implement high-impact business plans to increase revenue and profitability
• Expand retail operations and enhance both in-store and online sales performance
• Identify and develop new commercial opportunities to diversify income
• Monitor performance, manage budgets, and ensure targets are met or exceeded
• Inspire, mentor and develop a high-performing, values-driven team
• Collaborate with senior leaders to contribute to organisational strategy and innovation

This is a fantastic opportunity to combine commercial leadership with meaningful impact – helping fund exceptional end-of-life care for people in Swindon, Marlborough, and northeast Wiltshire.

At Prospect Hospice, we pride ourselves on being a great place to work. Our team culture is supportive, inclusive, and focused on continuous learning and innovation. You’ll be joining a charity that values diversity of thought and perspective, fosters a culture of respect, and encourages collaboration across all levels.

About you:

We’re looking for a commercially savvy, inspiring leader who can demonstrate:

• Extensive experience in a senior commercial leadership role, driving growth and profitability across multiple income streams
• Proven ability to develop and deliver effective commercial income strategies, business plans, and budgets to grow income and impact
• Exceptional leadership skills – ability to inspire, and build and develop a high-performing team
• Proven track record of delivering income against specific targets
• Strong analytical, communication, and relationship-building skills
• Ability to influence and negotiate
• Experience in expanding retail operations, driving growth and profit across both online and offline sales
• Experience in leading processes to develop new commercial income streams

Due to the nature of this role, a full UK driving license and access to a vehicle is also required.

Please see the job description for full details.

We offer a great range of benefits, including:

• 27 days annual leave entitlement (plus bank holidays)
• Generous contributory pension scheme and life assurance
• Discounts with local retailers, gyms, and service providers including Blue Light Discount Card
• Employee Assistance Programme
• Family-friendly policies and practice
• Supportive induction, and training and development
• A values led, inclusive working environment
• Free parking on-site

To apply, please submit your CV and a cover letter detailing your suitability for the role and why you’d like to work with us.

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business, and the communities we serve.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Nature Based Therapies Regional Manager (Learning Disabilities) 

Salary: £39,000 

Location: Newnham-on-Severn (hybrid working), with travel required to Stourbridge  

Full Time, Permanent  

Hours: 37.5 hours/ week  

Closing Date – 21st April 2025 

1st Interview – Tuesday 22/04/2025 (via Teams) 

2nd interview – Monday 28th April (in-person at our Gloucestershire community) 

This is an exciting new role at Camphill Village Trust tasked with driving the operational delivery and development of our vision to be the leading provider of Green Care in the UK for adults with Learning Disabilities and Autism.

As the Green Care Regional Manager, you will be tasked with leading the Green Care teams across your region to ensure the provision and development of high-quality training and educational pathways, and nature-based activities for people with learning and other disabilities to create a sense of accomplishment, personal accountability, and self-confidence in acquiring and developing new skills, while promoting inclusivity and a sense of belonging in a land-based community.

Our Green Care opportunities offer a diverse programme of activities that take place across our social farms, gardens and creative workshops as well as in our social enterprises including cafes, farm shops and food production centres.

As the Green Care Regional Manager, you will be responsible across your region for the development and growth of the Trusts Green Care opportunities as well ensuring the seamless day-to-day operations of these programmes while setting out the expectations of individuals contributions and managing the balance between production and support. To achieve this, you will need to ensure the programme is delivered within the Trust’s Green Care framework, establish and enforce rigorous quality control measures that ensure compliance with legal and regulatory requirements.

Additionally, you will need to maintain the financial stability of the programme by efficiently managing the financial budget and securing alternative funding. Finally, you will need to lead and motivate teams to deliver a person-centered and outcome-focused approach, ensuring optimal performance and delivery of a well-managed and good quality green care program. 

What you’ll bring to the role:

• Level 4 qualification or above in Education, Health and Social Care or equivalent experience 

• Experience working in a role which supports people’s development and progression. 

• Experience of community development 

• A background in delivering training programmes to improve health and/or educational outcomes. 

• Ideally previous experience with Adults with Learning Disabilities or experience within the sector. 

Location & Travel  

This role will be predominantly based at our Oaklands Park and Grange Villages in Newnham-on-Severn, with travel required to Ashfield Gardens in Stourbridge. You must be able to travel to these locations. There will be travel required between locations as part of your role. 

Excited? Read our pack, look at our strategy and know that you would be joining an amazing Trust, a brilliant team and that you would have the ability to make a real difference.

Your application should include your CV and a supporting statement of no less than one page detailing why you would like to work for the Trust and how your skills and experience meet the job description and person specification (see attached Job pack). 

We are looking for an additional Community Engagement Officer to join our team working on a contract we hold with the Care Quality Commission.

Do you live in the London or East of England region? (Please note that this role is remote but you should be based in London or the East of England and will be required to travel within those regions).

Do you have a range of excellent communication skills?

Do you have the skills and experience of engaging with a diverse group of individuals, organisations and groups who represent seldom heard communities?

Are you able to provide outstanding customer care and represent Choice Support in a positive and professional manner to both internal and external agencies?

Are you able to be home-based and have the ability to travel to different locations in London and the East of England?

Do you want to develop your skills, knowledge and experience of inclusion and diversity and work closely with our Care Quality Commission colleagues?

Then this is the role you’ve been looking for!

What we are looking for:

· A thorough understanding of inclusion and engagement work

· A thorough understanding of seldom heard communities

· To be able work to a high standard with a demanding and ever-changing workload

· Good communication and presentation skills

· Enthusiasm and a positive attitude

· The ability to manage and prioritise a demanding workload

What you’ll receive in return:

· A supportive and collaborative team

· Training and development

· Attendance bonus

· 25 days annual leave plus bank holidays

· Life assurance

· Discounted shopping vouchers

We are looking for an additional Community Engagement Officer to join our team working on a contract we hold with the Care Quality Commission. 

Do you live in the south of England? (Please note that this role is remote but you should be based in the south of England and will be required to travel within that region).

Do you have a range of excellent communication skills?

Do you have the skills and experience of engaging with a diverse group of individuals, organisations and groups who represent seldom heard communities?

Are you able to provide outstanding customer care and represent Choice Support in a positive and professional manner to both internal and external agencies?

Are you able to be home-based and have the ability to travel to different locations in the South of England?

Do you want to develop your skills, knowledge and experience of inclusion and diversity and work closely with our Care Quality Commission colleagues?

Then this is the role you’ve been looking for!

What we are looking for:

· A thorough understanding of inclusion and engagement work

· A thorough understanding of seldom heard communities

· To be able work to a high standard with a demanding and ever-changing workload

· Good communication and presentation skills

· Enthusiasm and a positive attitude

· The ability to manage and prioritise a demanding workload

What you’ll receive in return:

· A supportive and collaborative team

· Training and development

· Attendance bonus

· 25 days annual leave plus bank holidays

· Life assurance

· Discounted shopping vouchers

Woodgreen Pets Charity’s vision is a world where all pets are well cared for in loving homes for life. To achieve this, we not only provide care for pets in need, but also help people be the best pet owners they can be.

We are delivering an ambitious fundraising strategy to grow and optimise voluntary net income, public support and awareness of the charity.  To support this and deliver our ambitious Fundraising programme we are looking for an experienced Senior Development Manager to lead our Donor Engagement and Legacy teams on a one-year fixed-term basis for a period of maternity cover. 

Working with internal and external stakeholders, you will lead the teams to implement a successful donor development and engagement strategy to increase the loyalty and value of our supporters.

You will:

• Work with the Head of Individual Giving to shape the department so it is fit to support and deliver our Fundraising strategy.
• Report monthly on your team’s activity against key performance indicators
• Be responsible for developing, implementing and monitoring the Donor Engagement and Legacy budgets.
• Act as an advocate for innovation to establish future and sustainable income streams to drive lifetime value. 
• Lead a team of five fundraisers.

You will have a proven track record of delivering successful growth programmes for supporter development, including mid-value donors, and Legacy.In addition you will have experience of leading, motivating and managing high performing teams demonstrating a leadership culture that embraces collaboration, excellence and the importance of individual accountability.

This is a one-year fixed-term maternity cover role, working 37.5 hours per week on a hybrid basis with the expectation that our successful candidate will work from our Godmanchester site approximately 1 - 2 days a month dependant on business need.  The starting salary for this position will be £45,511 - £50,568 depending on experience.  This is complemented by;

• 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Free access to Headspace
• Life assurance (4x salary)
• 25% discount in our charity shop

To apply please submit a copy of your CV and a Covering Letter.  We look forward to receiving your application!

This vacancy may close earlier should we receive high volumes of applications. Interviews may commence prior to the closing date.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.

Sussex Emmaus is a charity dedicated to supporting individuals who have experienced social exclusion or homelessness. We provide accommodation for up to 58 people, offering a home, tailored support, and the opportunity to gain skills and work opportunities through social enterprises run by the charity.

We are now recruiting for a Warehouse Co-ordinator to ensure the efficient running of the warehouse (Undercroft). You will be joining a friendly and enthusiastic team who are passionate about what they do.

The Coordinator ensures the warehouse is organised and is following applicable laws and regulations. This includes working with Companions and volunteers, overseeing receiving, sorting and pricing of donations, always maximising income. This is a hands-on role where your ability to lead by example will motivate our team of Companions and volunteers to provide exemplary customer service and to generate a financial surplus to support the charity.

You will supervise and work alongside Companions who are allocated to the warehouse during the business operating hours with conduct issues being managed by the Business Manager. You will also supervise and work alongside volunteers who are allocated to the warehouse during business operating hours with the Business Manager handling any conduct issues that may arise.

For the full job description and person specification, please download the job pack!

Duties & responsibilities
People

• To work alongside and train Companions to increase their skill base and confidence
• To organise the deployment of tasks to individuals and team members
• To train, supervise, motivate, and inspire volunteers and companions.
• To help devise and deliver induction on standards of work to new team members so that retail activities are delivered to the agreed brand, including customer service, merchandising, pricing, stock control, and culture
• To ensure that all activities under supervision are engaging, enabling, empowering and holding to account the team members

Warehouse Operation

• To ensure effective and efficient day-to-day operations by maximising quality donations and minimising waste
• To ensure day-to-day smooth and productive processes are being implemented to excellent standards for quality, culture, and legislative compliance
• To be proactive in the generation of donated stock, managing stock collection efficiently and effectively to the agreed standards and timescales under Emmaus guidelines
• To ensure premises, Health & Safety, security, and maintenance checks and actions are complete within the identified time, and to identify new checks or actions to schedule as to comply with Health and Safety requirements
• To ensure that cover for the safe operation of the Undercroft is always sufficient
• To cover van driving shifts as needed.

Stock Management

• To work closely with all Retail Managers to ensure each retail enterprise is receiving adequate stock to generate their required weekly sales targets
• To be responsible for ensuring that only sellable donations and those that conform to all relevant UK government and trading standards legislation are accepted for resale in the shop
• To disseminate any changes from Trading Standards as and when to relevant parties to ensure compliance
• To ensure all donated items are sorted and priced and merchandised to receive the optimum for the charity and the correct procedures are applied throughout the sorting process to allow for coding and pricing to be applied to items

Safety, Health, and Environment

• To oversee all Health & Safety requirements within the warehouse, taking corrective action as and when required, and informing/liaising with managers and team as necessary
• To assist in compiling risk assessments with team members
• Ensure safe working systems are adhered to in conjunction with the Emmaus policies and procedures, and are compliant with all relevant legal requirements
• To ensure that Health & Safety is adhered to in terms of equipment use and that manual handling guidelines are followed
• Ensure work areas follow correct processing procedures, ensuring that the work area is always kept clean and tidy
• Assist in delivering Health & Safety training to new Companions and volunteers
• Recycling/Re-use and Waste Management
• To recommend creative ways to upcycle, reuse and repurpose stock to maximise profit and reduce wastage
• To supervise the disposal of unsaleable items to minimise waste as appropriate in line with Sussex Emmaus’s Environmental Policy and procurement Policy.

To apply, please read the job pack thoroughly and upload your CV and supporting statement showing how you meet the person specification. The deadline is 9th May. Please note we can only accept applications from people who currently hold the right to work in the UK and are unable to sponsor work visas.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £12m.

It's an exciting time our growing organisation as the delivery partner for UCL’s new Student Life Strategy. In 2023 we received a multi-million-pound investment to enhance student life at UCL. The financial backing from our parent university is recognition of the transformative effect that extra and co-curricular experiences have on students at UCL – helping them develop skills, build networks, reduce loneliness and isolation, grow in confidence, and enjoy their time here.  

Have you got a comprehensive understanding of the UK sporting sector? Have you got a knowledge of the motivations behind, and barriers that exist to, student sporting participation? If the answer is yes, then we want to hear from you. 

Our ideal candidate will support the delivery of the Club Development programme for TeamUCL and provide support and guidance for student leaders, enabling them to run their clubs effectively. The right candidate will also support with the delivery of the TeamUCL communications strategy. The successful role holder will proactively assist sports clubs in developing sports participation opportunities and performance pathways for identified target groups through development planning.

This is a full time and permanent role. This role is also a hybrid working role, where 40% of the role will be based on campus. 

Do you enjoy working with data and systems, and delivering excellent service?

We're looking for an Income Officer to support the fundraising team at the Motor Neurone Disease (MND) Association by processing income accurately, maintaining data integrity, and providing excellent supporter care. This role is key to ensuring we can continue to deliver and grow our work.

Key Responsibilities:

As Income Officer, you'll play an important part in ensuring all income is accurately processed and allocated, while maintaining high standards of supporter care.

• Process income from various channels using the Raiser's Edge database, ensuring accuracy and consistency
• Allocate restricted income in line with supporter requests
• Build and maintain positive relationships with supporters to understand their giving intentions
• Respond to telephone, email and written queries, including complex cases, with professionalism and care
• Oversee regular giving from over 7,000 supporters via Direct Debit, Standing Order and Payroll Giving
• Manage data across multiple systems including Access databases, ensuring data integrity and accuracy
• Conduct Gift Aid audit checks before HMRC submission, supporting income generation of approx. £1 million annually
• Ensure compliance with Data Protection, HMRC and audit requirements when handling sensitive supporter data
• Contribute to process improvements by identifying and helping implement innovative solutions
• Collaborate with teams across the organisation to support shared goals and effective ways of working

About You:

You'll be an organised and detail-focused Income Officer with strong technical and communication skills.

• Confident using databases and experienced in accurate data processing
• Familiar with financial processes and procedures
• Comfortable working with donation platforms and processing systems
• Skilled in problem solving with a practical and thoughtful approach
• Advanced user of Microsoft Office, especially Excel, Word and Outlook
• Clear and professional communicator, both written and verbal
• Able to prioritise your workload, manage multiple tasks and meet deadlines
• Enjoy working collaboratively with others, bringing a positive and flexible mindset

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: Hybrid Working & Flexibility: This role offers hybrid working with a 2-3 days minimum office attendance per week.

(5 days per week office-based training is required for the first 8 weeks. Flexibility to attend the office more regularly on occasion may be also be required to meet business needs.)

We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Technical ability to use databases & proven ability to process and check data accurately and consistently
• Experience of commercial financial processes and procedures
• Understanding or transferable experience in working with processing systems and donation platforms

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

If this Income Officer opportunity sounds right for you, we'd love to hear from you. Help us make a difference-one transaction at a time.

Responsible to: Support Team Manager

Responsible for: Live In Support Workers

Location: Baca office, Loughborough, England with regular travel to Loughborough and locations where Baca’s services are delivered

Hours: 37.5 hrs per week (incorporating evening and weekend hours and be part of the on-call team to deliver out of hours emergency support where necessary)

Salary: £29,009 to £31,203 per annum for full time.

Contract: Permanent

About Us:
Baca is dedicated to welcoming, equipping, and supporting young refugees to feel safe and thrive. We create an inspiring environment that raises hope and strengthens resilience, working in partnership with key external stakeholders.

Role Overview:
We are seeking a passionate and dedicated Senior Support Worker and Deputy Team Manager to join our Support Team. The successful candidate will lead by example, ensuring the highest quality of service delivery in line with Baca's vision, mission, and values. This role involves supporting the team manager in day-to-day operations, decision-making, and problem-solving to achieve key outcomes for young people. These include improved physical and emotional wellbeing, increased engagement with education, employment, and training, social engagement, and personal safety.

Key Responsibilities:

• Lead the support team to deliver high-quality services to young people.
• Support the team manager in daily operations and decision-making.
• Organise and coordinate meetings to achieve desired outcomes.
• Lead decision-making about young people's progress and transitions.
• Coordinate and deliver the young people's voice project helping us to make sure our young people are heard.
• Participate in the on-call team, providing support outside of work hours.
• Coordinate and deliver training, induction, and support for new support workers.
• Develop and share knowledge relevant to the role with the team.
• Provide support and supervision for the Live-In Support Workers.
• Work closely with all Baca teams and external stakeholders to enable young people to move towards independence.
• Ensure young people's accommodation meets regulations and is suitable for purpose.

As a Support Worker:

• Provide high-quality support and care to young people, ensuring their holistic development.
• Work proactively to safeguard young people and resolve any issues that arise.
• Be a role model, offering care and compassion without discrimination.
• Support young people in developing essential life skills and preparing for independent living.
• Engage young people in education, vocational training, and hobbies.
• Foster positive relationships within the community and support social engagement.
• Plan and participate in day trips and annual residential weeks.
• Develop partnerships with social workers, solicitors, teachers, volunteers, and other partners.
• Maintain excellent communication and keep accurate records.

General Duties:

• Be a role model, practicing Baca's values.
• Play an active and supportive role within the organisation.
• Take ownership of administrative tasks, including risk assessments.
• Maintain strict confidentiality and adhere to Baca's policies.
• Treat all staff and young people fairly and without prejudice.
• Employ correct procedures for safeguarding incidences or concerns.
• Work flexible hours as needed.

Personal Specification:
Baca is looking for someone who can be a positive role model in establishing holistic and therapeutic services for young refugees. The successful applicant will be passionate about our work, able to lead by example, and build an empowering environment. They will work constructively with local authorities, develop key external relationships, and work well with the staff team. The role requires an enhanced DBS check and the ability to travel across the UK, including overnight stays.

Competency Requirements:

• Highly organised, able to work under pressure, and prioritise tasks.
• Passionate, humble, disciplined, wise, determined, proactive, self-starter, courageous.
• Alignment with Baca's values and strategic goals.
• Ability to respond to change and lead with hope, patience, calmness, and tenacity.
• Critical and creative thinking to innovate solutions and make challenging decisions.
• Resilience and ability to meet deadlines.
• Proven experience in coordinating tasks, people, and activities.
• Experience working with unaccompanied asylum-seeking and trafficked young people (desirable).
• Strong organisational, project, and time management skills.
• Excellent communication and presentation skills (desirable).
• Ability to build partnerships with external stakeholders.
• Ability to drive/travel to all locations where Baca's service is delivered.

Application Process:

If you are passionate about making a difference and meet the above criteria, we would love to hear from you. If suitably strong candidates are shortlisted before the deadline, in-person interviews will take place immediately after shortlisting.

Join us at Baca and help us support young people to rebuild their lives and achieve their dreams!

Retail Operations Administrator

Salary£27,104.62 per annum

LocationLondon

Weekly Hours35

The Vacancy

Job Title: Retail Operations Administrator

Location: London

Salary: £27,104.62 per annum

Weekly Hours: 35

Reference: YMC1047962

About YMCA England & Wales:

At YMCA, we are committed to helping young people, families, and communities across England and Wales thrive. Our Retail Operations play a crucial role in supporting this mission by generating vital funds through our charity shops. If you are passionate about making a difference and eager to build your career within a purpose-driven organization, this could be the perfect opportunity for you.

Job Description:

We are seeking a detail-oriented and proactive administrator to join our team at YMCA England and Wales. In this role, you will provide essential administrative support to our field and support teams, ensuring smooth and efficient day-to-day activities. This is an excellent opportunity for an organised individual looking to advance their career in a fast-paced, supportive environment, with the potential to grow within the YMCA family.

Key Responsibilities:

- Print, pack, and dispatch resources to stores and field teams

- Respond to phone calls and emails, utilising standard templates where applicable

- Coordinate hotel and meeting room bookings for team meetings and events

- Provide administrative support to field and support  teams

- Deliver exceptional customer service to stores and customers

- Perform accurate data entry and maintain administrative records

- Assist with other administrative tasks as needed to ensure operational efficiency

Skills we are looking for:

- Proficiency in Microsoft Office (Word, Excel, Outlook)

- Strong communication and customer service skills

- Excellent organisational abilities with a keen attention to detail

- Capacity to handle multiple tasks efficiently in a fast-paced environment

- Previous experience in retail is advantageous

Why join us?:

At YMCA, you’ll be part of a team that makes a real difference in the lives of people across England and Wales. We offer a welcoming, inclusive working environment and opportunities for career growth within the charity sector. If you are committed to supporting our mission and are ready to take on a dynamic administrative role, we’d love to hear from you!

What you can expect:

-Competitive pay and generous allowances regarding holidays, healthcare, pensions, life assurance and maternity/paternity/adoption leave, employee assistance programme, annual season ticket loan* and subsidised gym membership* (*upon successful completion of probation)

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

How to apply:

If you believe you have the skills and enthusiasm to excel in this role, please submit your CV. 

• Job Title: University Access Officer

• Salary: £27,570

• Closing Date: Please apply as soon as possible because suitable candidates will be interviewed when applications are received. 

• Reporting to: Programme Manager

• Contract: Full time, 37.5 hours per week

• Job Location: London - currently Highbury Grove School and The Urswick School

• Start date: ASAP (April 2025)

Previous candidates need not apply.

About the role

This vacancy is for a University Access Officer to work in two of our schools in Hackney and Highbury currently delivering our Gateway programme and moving to our new Accelerate programme next school year.

The University Access Officer works with school staff at all levels, volunteer tutors and coaches, and with the rest of The Access Project’s team to ensure that the delivery of our programmes is optimised.

Role responsibilities

• Work directly with students in a professional and safe manner.

• Engage with school staff, your Programme Manager, and students in school to ensure that you have fully enrolled cohorts across both programmes.

• Assess student progress towards being able to make successful Key Stage 5 and university applications.

• Upload information onto the Salesforce database in a timely manner (training is provided).

• Work with school staff to ensure their cooperation and timely completion of activities contributing to the smooth running of the programmes.

• Present at termly school meetings with Senior Management to report on our programmes progress.

• Support the wider team by attending university site visits which take place on occasional Saturdays and weekday evenings (paid time off is provided).

• Any other responsibilities reasonably deemed necessary by The Access Project’s Programme Managers or Director

Schools with tuition and coaching in their model:

All the above responsibilities, with the addition of:

• Match students with volunteer tutors.

• Monitor student attendance to tutorials and coaching sessions and devise innovative solutions to encourage attendance.

• Manage volunteer tutor attendance to tutorials through weekly monitoring systems.

• Monitor the impact of tutorials and intervene as appropriate.

• Build and manage relationships with volunteer tutors to ensure they have a positive experience of the programme.

• Manage students’ relationships with volunteer tutors through monitoring of systems, emailing and making phone calls. 

• Work with the volunteering team to co-ordinate the effective delivery of our coaching programme.

Person specification

• Able to communicate and influence with impact at all levels.

• Able to deliver multiple programmes and projects at pace and manage administration accurately.

• Able to work towards and meet deadlines with a problem-solving mindset.

• Able to work independently.

• Able to effectively time manage.

• Able to manage upwards and advocate for own needs.

• Able to lead and manage change.

• Good sense of attention to detail.

• Resilient and adaptable.

• Skilled in building and maintaining excellent relationships.

• Can demonstrate an ability to take action to keep young people safe and raise concerns.

Training and Development

You will be provided with regular monthly training so that you can develop your skills and succeed in the role. There is support from your line manager (Senior Programme Manager), as well as guidance from more senior University Access Officers and the wider University Access Officer team across The Access Project. There are opportunities for progression, including several additional responsibility roles which are available for UAOs to apply for once they have completed their probationary period successfully. 

Benefits:

• 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 days Winter closure.

• PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.

• Employee Assistance Programme, a 24-hour helpline for staff.

• Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.

• Interest-free travelcard loans.

• Travel-allowance for expenses over £10 per day, where applicable.

• Cyclescheme loans.

• 3 paid Volunteering Days.

• Employer’s pensions contributions (3%).

• CPD options.

• The Access Project welcomes requests for flexible working arrangements.

Equal Opportunities Statement  

The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged.

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organisation, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+ . We particularly welcome applications from people with lived experience in reference to our mission.

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments, please contact us.

With a new CEO and an ambitious and inspiring new strategy being developed, Smart Works is looking for a skilled and analytical Director of Finance to drive organisational financial strategy at a time of significant change and growth.

The Director of Finance will act as a trusted advisor to the CEO, and provide financial reporting for the board, working closely with the Treasurer. As part of the SLT, the post holder will be responsible for the financial management and strategic financial planning for our London centres and Group staff, as well as supporting our 12 centres nationally, operating within a federated structure. In addition, the post holder will provide wider leadership as part of a multi-disciplinary team to drive positive outcomes for our clients.

Please see the document attached for the full job description. 

To apply, please submit your CV and cover letter by 5pm on 23rd April. 

Shortlisting for this role will take place on 24th April with first round interviews taking place on 28-29th April virtually, and second round interviews taking place on 6th May in London.