Shop Manager Jobs in London

Looking for fantastic career progression, excellent training and therapeutic support? Join our committed and professional Team and Make a difference to Children living in residential Care.

Starting Salary £25,738

Overtime and Bank holidays paid time and half

Working Hours: Full time 40 hours per week, including weekends and bank holidays

Locations: Balham (SW12)

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

Watch our short video to gain an insight into our working life here at St Christopher’s

About the Role

As an Experienced Children's Residential Practitioner, you will provide direct support and care for young people aged 12 to 17 years. Our young people have complex emotional and mental health difficulties (such as trauma and loss) and often struggle to regulate their emotions. Working within a therapeutic framework, you will develop a direct programme of work aimed at building life skills, develop a restorative learning approach to behaviour and manage their own safety within the community.

St Christopher’s Academy

At St Christopher`s we can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.

When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please click here.

Check out here our staff stories to see how you can develop your career with us

We are proud that 84% of all our Team Leaders, Deputies and Managers are internal promotions. 

What are we looking for?

• Desirable Level 3 Diploma in Residential Childcare or equivalent (i.e. Level 3 Diploma Children and Young People Workforce with the children's social care pathway).
• Minimum of 1 years’ experience working and supporting Young People to achieve their full potential.
• Ability to build and promote trusted relationships while maintaining professional boundaries.
• Experience of achieving outcomes as part of working in a service and the  records which evidence that.
• A working knowledge of key legislation regarding Safeguarding practices relating to children and young people
• Understanding of the issues experienced by young people such as bullying, gangs, radicalisation, self-harm, sexual exploitation and how these impact on behaviour.
• Creativity, enthusiasm and energy to inspire and encourage young people to achieve great things.

What you should expect from us

• Starting salary £25,738 per annum.
• Tailored career development plan through our “St Christopher’s Academy”.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry Leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, Mental health and therapeutic interventions ,
• Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.
• BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.
• Interest-free season ticket loan, cycle to work scheme.
• Discount shopping scheme at hundreds of retailers across the UK.
• Employee Awards based on performance and length of service.

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting. 

Your application must include a supporting statement addressing the criteria given in the Person Specification.

Our Children and Young People are looking forward to hearing from you

Job Description and Person Specification

For more information or assistance during the application process, please visit our website

We advise you to apply as soon as possible as applications will be reviewed on a rolling basis and this opportunity might be filled before the stated closing date.

St Christopher’s Fellowship has a minimum age requirement of 21 for roles working directly with children and young people in our residential and semi-independent Homes.

Do you have experience working in a 1st line support role with exceptional customer service skills? Looking for an opportunity to support users at one of the UK’s largest charities?

If so, you could be the Service Desk Analyst we need!

About the role

As a Service Desk Analyst at British Heart Foundation (BHF), you’ll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users.

You’ll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, you’ll ensure that the knowledge base is always updated so other team members can learn from your successes and overall performance is maintained and improved.

With a high percentage of customers being in the Retail directorate, you’ll be required to participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week – staggered in accordance with the support rota.

Working arrangements

This is a blended role, where your work will be dual located between your home and our London office. 
 
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, approximately 2-3 days a week. Working hours needed to deliver these services are 35 hours per week covering a rota schedule (the team cover 8am to 6pm every day).
 
The role will also participate in a weekend cover rota allowing service to our shops and stores to be delivered. This will be in the region of 1 weekend in 4-6.
 
The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

About you

With excellent customer service and communication skills, you’ll have extensive experience working on a busy service desk and will have excellent telephone and customer handling skills to back up your technical and fault diagnosis experience. 

You’ll have strong troubleshooting skills, keeping the Customer informed of progress against their respective issues, ensuring an effective follow-up to ensure all service has been delivered and completed to the Customer's satisfaction.

Good knowledge of Windows OS (Win 10 and above), you’ll also have knowledge of LAN/WAN networking essentials and extensive experience of MS Office suite of Applications (2010 and above). You’ll have previous experience with administration of Users within Active Directory and Remote Support Tools (i.e. VNC, RDP etc.).

With good knowledge of ticket and case management techniques, managing own queues and workload to meet Service Level Agreements, you’ll be able to remain calm and focused, and will have strong organisational skills, able to use prioritisation and escalation techniques, and able to develop strong working relationships with the team and contacts across the organisation. 

About us

Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
 
BHF is also proud to be part of the Tech Talent Charter; We’re committed to greater inclusion and diversity in the tech workforce of the UK; one that better reflects the make-up of the population.

What can we offer you?

Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. 

Our generous staff benefits include:
• 30 days annual leave plus bank holidays
• Private medical insurance
• Dental health cover
• Contribution towards gym membership
• Pension with employer contribution up to 10%
• Life assurance

We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme of activities, opportunities, and guidance to inspire and support you to live a healthy and happy life, at home and at work.

Interview process 

First stage interviews will be a short one-way video interview, successful candidates will then be invited to attend an interview via MS Teams. 

Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship. 

Royal Voluntary Service has an opportunity available for a RETAIL BUSINESS DEVELOPMENT LEADto join our team. You will join us on a full-time, permanent basis, and in return, you will receive a salary of £34,241 - £43,046 per annum.The role is home based in the UK with National travel.

About the RETAIL BUSINESS DEVELOPMENT LEAD role:

The Retail Business Development Lead is responsible for driving growth and expanding the charity's footprint of café and convenience shop locations. This role involves identifying and targeting new business opportunities, both within existing channels of operation and in new areas. Building and maintaining relationships with key external stakeholders, and working with colleagues to respond to tenders and present to key decision makers to maximise new openings and net contribution to the charity.

Hours:  35 hours per week, normally Monday to Friday

Benefits

• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society

What you'll bring as our RETAIL BUSINESS DEVELOPMENT LEAD:

Knowledge

• Proven knowledge of business development and sales processes.
• Well connected within the hospitality and retail sectors.
• Advantageous to have knowledge, experience and understanding of NHS Trusts/Boards.
• Understanding of public sector procurement and bid management.

Skills

• Be able to propose new business development opportunities with corresponding research and analysis.
• Ability to present complex information at a variety of levels, both in person and on paper.
• Excellent analytical and critical thinking skills.
• Excellent verbal and written communication skills.
• Strong influencing and negotiation skills.
• Ability to work under pressure within tight deadlines.
• Meticulous attention to detail.
• Results orientated with a strong driven to achieve targets, self motivated.
• Effective problem-solving skills and proactive approach.
• Strong IT skills including Excel for financial modelling and PowerPoint for presentations.

Experience

• Ideally educated to degree level.
• Business development experience gained within the hospitality, retail or voluntary sectors and clearly evidenced success at delivering new, financially viable business opportunities.
• Experienced in analysing PQQ and other contractual requirements.

Please refer to the role profile available to view on this vacancy for full details of this opportunity.

If you feel have the skills and experience to become our RETAIL BUSINESS DEVELOPMENT LEAD please click ‘apply’ today, we’d love to hear from you!

The closing date for this role is 24 February 2025. However, we reserve the right to close this vacancy early should sufficient applications be received.

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

#LI-Remote

About Fat Macy's

Fat Macy’s is a social enterprise that helps people to move on from temporary accommodation and build a stable life. We do this through a culinary and hospitality training programme combined with tailored, holistic support around wellbeing, employment and sustaining a tenancy.

Through our work experience programme, trainees learn valuable skills and experience, learning alongside the professional chefs and front of house teams in our restaurant and catering business. Trainees are supported by their Progression and Engagement Officer who provides 1:1 coaching, based on their individual needs, around navigating challenges, harnessing their strengths and building their confidence.

After 200 hours, trainees can access a grant to put down a deposit on rented accommodation – with ongoing support around the transition into independent living. So far, our programme has worked with more than 90 participants from hostels, provided more than 8,500 hours of work experience and moved 12 trainees into their own homes.

By providing a pathway into employment and the support to build a life that everyone deserves, we are helping to break the cycle of homelessness in the UK.

Founded in 2016, we have been funded by the National Lottery, UnLtd, and the Paul Hamlyn Foundation among many other generous supporters. Our work has been featured in the Observer, the BBC, the New Statesman, VICE and Time Out. 

About the role

We’re looking for a Resettlement Officer to work with graduates of the Fat Macy’s Milestone Programme, preparing and supporting them with their move from hostel to home, and ensuring they are developing the skills and confidence to sustain their tenancy long term. You will also be responsible for developing and fostering partnerships with landlords and estate agents, to allow for quicker and smoother transitions into the private rent sector for graduates of the programme. We need a committed and enthusiastic individual who is looking for an exciting and meaningful role in an expanding social business.

Please read the attached job pack for a more detailed explanation of the responsibilites of this role.

Person Specification 

We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If your experience looks different to what we have described below, but you believe is relevant to the role, please do not hesitate to apply.

We encourage applicants with lived experience of homelessness and temporary accommodation.

• You enjoy working with people from all walks of life - we are a diverse team and encourage this within our teams. 

• You are organised, hard working and have excellent attention to detail. 

• We need team players - you’ll be ambitious but can listen, and work well with others. 

• 3+ years of frontline work experience of supporting people to be housed in the private rent sector, or other relevant experience. 

• 2+ years of experience of building and maintaining key professional partnerships.

Key information

• Salary: £27,000- £30,000, dependent on experience

• Hours: 37.5 hours a week (full time), part time hours will be considered 

• Location: Flexible, with an office in Shoreditch and partner hostels across London, UK. We aim for all team members to work from our head office at least two days a week, however we expect this to be more for frontline or full time employees. We do this to ensure there is always a member of staff onsite for our trainees. Which days each person comes in are agreed as a team, in order to support everyone's needs

How to apply

• Please share your CV and a covering letter, no more than one page, explaining why you’d like to work at Fat Macy’s and how you’re suited to the job by Sunday 16th February 2025.

• Please also complete our EDI monitoring form (link in the attached job pack). This form will not be shared with those involved in the selection process. It is for monitoring purposes only and will not affect the consideration of your application.

• We will support any access requirements you may have during the recruitment process and ensure that reasonable adjustments are in place.

• We particularly encourage applications from those with lived experience of homelessness and/or accessing the benefits system. If you have this experience, we will guarantee you a first-round interview if you meet the majority of the person specification. Please let us know in your application letter if this applies to you.

Director of Business Development

Are you a dynamic and experienced Senior Business Development Professional with a passion for delivering growth and securing new business? Do you excel at building strong relationships and have a track record for developing people?

If you answered "yes" to any of these questions, we want to hear from you! Join us at Mencap as our Director of Business Development and be the driving force behind our organisational growth.

We have an exciting new opportunity for a Director of Business Development to join our team on a full-time, permanent basis. We can be flexible on the location of this role, but you will need to travel to locations across England, Wales, NI and Scotland as and when required.

The Director of Business Development will play a pivotal role in shaping and expanding Mencap's Personal Support Services across England, Wales, and Northern Ireland. Reporting to the Executive Director of Personal Support (England), you will be responsible for driving sustainable growth, retaining existing services, reprovisioning services, and filling voids. A key part of this role will be developing strong relationships with local and national partners, commissioners, service purchasers, and housing providers.

You will develop a close working relationship with the Executive Director of Inclusive Communities and Partnerships and Directors of Wales and Northern Ireland to understand how services can be developed in those nations. You will be able to work in a flexible way to meet the demands of the different contexts and commissioning environments while delivering to organisational standards.

We are looking for someone who has:

· Proven experience in a senior business development or commercial role within the health, social care, or disability support sector, with a strong track record of driving growth and securing new business.

· Deep understanding of the learning disability sector and a strong grasp of market trends, funding structures, and regulatory frameworks across England, Wales, and Northern Ireland.

· Demonstrated ability to successfully lead contract negotiations, manage complex re-tendering processes, and maintain long-term relationships with commissioners and service purchasers.

· Excellent leadership skills, with the ability to inspire and motivate a team and manage relationships at all levels.

· Experience with housing providers and knowledge of supported living and accommodation-based services.

· Strong financial acumen, with experience in managing budgets, cost control, and evaluating the financial viability of business opportunities.

· Exceptional networking and communication skills, with the ability to represent Mencap at a senior level and influence a wide range of stakeholders.

If this position sounds like you then please apply now by uploading an up to date CV and a cover letter that outlines why you would be the perfect person for the job.

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website.

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.

*Please note* The application closing date for the role will be on 11th February. First stage interviews will be held via TEAMS w/c 24th February with second stage interviews to follow shortly after.

At Mencap, we’re excited to receive your application! We reserve the right to close this advert earlier than planned if we receive a high volume of applications, therefore we encourage you to apply as soon as possible.

Benefits

In addition to knowing that your work positively impacts people's lives, you will receive fair pay and enjoy a comprehensive range of rewards and benefits as one of our employees. (T&Cs apply based on contract).

· Holiday Entitlement: 32 days of holiday (including bank holidays), increasing to 35 days with long service, plus the option to purchase up to 10 additional days through our Holiday Plus scheme.

· Sick Pay: Service-related sick pay available after completing a 6-month probation period.

· Pension Plan: Eligibility to join the Mencap Pension Plan, with Mencap matching contributions up to 5% on a salary sacrifice basis, providing National Insurance savings. If you don't join the Plan initially, you will be auto-enrolled after three months.

· Additional Benefits: Membership in the Mencap Pension Plan includes up to 3 times salary death in service life cover and Income Protection of 50% salary, activated after 26 weeks of long-term sickness.

· Loans: Access to loans for debt consolidation, bikes, computers, and phones after 6 months of service, as well as interest-free season ticket loans.

· Discounts and Cashback: Discounts and cashback ranging from 3% to 30% at high street shops, including major supermarkets, cinemas, gyms, leisure/theme parks, holidays, and more through Mencap Extras.

· Health Cash Plan: Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy, etc.

· Employee Assistance Program: Free access to a 24/7 employee assistance for advice and support.

· Recognition and Awards: Quarterly award scheme and recognition every 5 years through our You Rock program.

· Training and Development: Access to fantastic leadership training and further development opportunities.

About Mencap

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.

Our work includes;

· providing high-quality, flexible services that allow people to live as independently as possible in a place they choose

· providing advice through our help lines and web sites

We're looking for a kind, compassionate and resilient Support Worker to join our Woodview Court Service in Walthamstow.

£25,642.50 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

The shift pattern for this role will be on a rota basis. Some weekend work will be required.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Participate in the support planning and risk management, as facilitated by the lead Support Worker
Carry out security duties to ensure the safety of the customers and premises
Monitor the CCTV throughout the shift
Enable customers to make full use of community facilities by providing support as directed
Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
Report any observations relating to customers welfare

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Flexible
Open to feedback and self development
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:

NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

Experience in working with people with Learning Disabilities and Autism

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job decription