Service Support Workers Jobs in Manchester
Help build powerful and sustainable communities of peer support groups for kinship carers.
About the role:
Funded by the Department for Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.
This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub.
You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers. You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment.
Who we are looking for:
We are seeking an person who possesses the drive, passion, and skills to:
- Develop new Peer Support Groups across a diverse range of communities
- Demonstrate the energy and enthusiasm required to achieve key targets and objectives
- Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the development of safe and effective support services for the kinship community
- Maintain current Peer Support Group levels, taking the lead from the national Hub
- Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products
You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey towards sustainability.
As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.
You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick-start a thriving peer support group.
As you establish new groups, you will provide support and training to help them lead their groups effectively, and develop their group culture, resilience, and skills to function independently while offering reassurance and support to empower them.
We are ideally looking for candidates based close or within easy reach of our priority development areas which include; Reading, Oxfordshire, West Berkshire, Slough and Hampshire but also able to travel to other key locations across the South East and along the M4 corridor.
An essential requirement of the role is to be a driver with access to a vehicle for work purposes.
Key responsibilities:
Service delivery:
- In-person (face-to-face) strategic outreach into local communities including setting up and attending local engagement events
- Set up and develop sustainable in person peer support groups, initially attending and leading sessions in person before transition to self-sufficiency
- Working with existing groups that are at risk, closed or need support that need replacing or rejuvenating to maintain DfE service level agreement, in addition to new groups. Targets are subject to change and are not fixed
- Recruit and retain support group leaders to develop their peer support groups
- Assist with the delivery of training to support group leaders and groups to become self-sufficient
- Develop strong boundaried and positive relationships with support group leaders – building resilience, empowerment and community
- Support established groups (including independent) in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community
- Follow (and where appropriate support further development off) the service blueprint to develop sustainable peer support groups
- Collaborate with the Peer Support Hub team to provide a joined-up and positive user experience for kinship carers
- Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners
Service quality, development and data management:
- Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements
- Ensure accurate data entry in Salesforce to support service performance, evaluation and learning
- Provide regular reports to ensure targets and SLA are met for the service
- Support continuous development and improvement of the service (new systems and processes) as required
Team culture:
- Act in the best interest of Kinship and the families we support
- Maintain and contribute up to date understanding of kinship care
- Deliver effective administration with attention to detail and keeping to deadline
- Identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaigns work
- Actively contribute to delivering and evidencing a high performing service
- Take responsibility for your ongoing continued professional development
- Work in line with the Kinship values
Some tips for your application:
- Please provide a 2 page cover letter and a CV.
- Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
- Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values in the job pack available for download below.
- Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
- Don’t go over 2 pages on your covering letter.
- As part of the interview process, we will send you some of the questions in advance.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Help build powerful and sustainable communities of peer support groups for kinship carers.
About the role:
Funded by the Department for Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.
This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub. You will be home-based with frequent travel across the London Boroughs and the South East of England, but initially predominantly working in and around Greater London. Note - some work outside this area may be required.
You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers.
You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment.
Who we are looking for:
We are seeking a person located in or close to Greater London, and willing to travel across the South East of England who possesses the drive, passion, and skills to:
- Establish new Peer Support Groups across a diverse range of communities
- Supervise a small team of Peer Support Development Officers
- Demonstrate the energy and enthusiasm required to inspire yourself and your team to achieve key targets and objectives
- Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the delivery of safe and effective support services for the kinship community
- Maintain current Peer Support Groups, taking the lead from the national Hub
- Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products
In the role of Senior Peer Support Officer, you will be instrumental in ensuring the delivery of a high-quality, consistent, and sustainable peer support service that has a significant impact on the lives of kinship carers.
You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey toward sustainability.
As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.
You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick-start a thriving peer support group.
As you establish new groups, you will provide training to help them lead their groups effectively, and develop a healthy group culture, resilience, and skills to function independently while offering reassurance and support to empower them.
You will be an inspirational and energetic team leader with experience in providing day-to-day line management and operational support for a small team.
We are ideally looking for candidates based in or around Greater London and willing to work initially across the London Boroughs and into the South East of England. This role may involve work to establish groups on the periphery of this area that currently have no dedicated Development staff.
An essential requirement of the role is to be a driver with access to a vehicle for work purposes.
Key responsibilities:
Service delivery:
- In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events
- Work creatively to set up and develop new sustainable in peer support groups, attending up to six sessions in person (if needed) before transition to self-sufficiency. Existing groups that are at risk, closed or need support will need replacing or rejuvenating to maintain DfE service level agreements across the team, in addition to the development of new groups
- Recruit and retain support group leaders to develop their peer support groups
- Deliver training to support group leaders (group roles and responsibilities, safeguarding, setting up, running, and promoting a group)
- Develop strong boundaries and positive relationships with support group leaders – building resilience, empowerment, and community
- Support established groups in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community
- Help develop and deliver a service blueprint for sustainable peer support groups, thinking strategically about how to develop groups
- You'll collaborate closely with the ‘Hub’ team to provide a joined-up and positive user experience for kinship carers. This collaborative approach is key to our success and ensures that kinship carers receive the best possible support
- Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners
Service quality, development and data management:
- Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements
- Ensure accurate data entry in Salesforce to support service performance, evaluation and learning
- Provide regular reports to ensure targets and SLA are met for the service.
- Support continuous development and improvement of the service (new systems and processes) as required
Management and supervision:
- Inspire, motivate and be responsible for day-to-day line management and supervising up to 4 staff members
- Oversee tactical development of new sustainable groups in your area and your team
- Help set clear objectives to achieve targets and outcomes
- Actively encourage personal development and learning
- Increase efficiencies and impact across the team
- Ensure good team induction processes and systems are in place
- Role model Kinship values
Team culture:
- Act in the best interest of Kinship and the families we support. Maintain and contribute up-to-date understanding of kinship care
- Deliver effective administration with attention to detail and keeping to deadlines
- You'll identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaign work. Your work will directly contribute to our advocacy efforts and help us drive positive change for kinship carers
- Actively contribute to delivering and evidencing a high-performing service
- Take responsibility for your ongoing continued professional development
- Work in line with the Kinship values
How to apply and tips for your application:
- Please send us a cover letter and a CV.
- Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
- Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values in the job pack available for download below.
- Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
- Don’t go over 2 page on your covering letter.
- As part of the interview process, we will send you some of the questions in advance.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Service Manager
This is an exciting opportunity for a Service Manager to join Depaul UK in a new service in Warrington where you will play a pivotal role to the successful delivery of the service.
Position: Service Manager
Location: Warrington
Contract: Permanent
Hours: Full-time, 37.5 per week
Salary: £34,380 per annum + pension and other benefits
Closing Date: Friday 7th February 2025
Start date: Please note that the charity is currently awaiting funding confirmation for the new Service
About the Role
Working under the direction, guidance and support of the Area Director you will manage the Warrington supported accommodation service, based over two sites. You will lead a team of 1 Senior Progression Coach, three Progression Coaches and two Night Concierge workers. Your work will be underpinned by the charity’s Endeavour model of assets based, psychologically informed delivery.
You will have responsibility for the safety and wellbeing of all clients, volunteers and staff in the service delivering support to 18-25-year-olds who are homeless or at risk of homelessness or been in care of the local authority. You will work closely with commissioners and stakeholder partners in Warrington and ensure that all accommodation is properly maintained and designed to support the client to sustain their tenancy and participate in positive and successful move on.
Key responsibilities include:
· Ensure health and safety for clients, staff, visitors, and volunteers through regular risk assessments and checks.
· Liaise with internal departments like Finance, HR, Fundraising, and others to ensure smooth service operations.
· Manage budgets throughout the year, working with the finance team and Assistant Director.
· Provide high-quality support for young people, ensure effective housing management, and meet KPI targets.
· Build and maintain relationships with commissioners, stakeholders, and service partners.
About You
To be successful in the role of Service Manager you will need to have the following skills and experience:
· Extensive management experience, including supervising teams and individuals.
· Strong decision-making skills in complex situations, including risk management and safeguarding.
· Experience delivering safe services to at-risk young people in accommodation and community settings.
· Proficiency in risk assessments, support planning, literacy, numeracy, and IT.
· Knowledge of safeguarding procedures and commitment to diversity, equality, and health and safety.
· High professional integrity, collaborative working, and respect for the charity’s values and boundaries.
· Commitment to personal reflection, learning, and development.
In return for working here, you will receive:
· A comprehensive training package tailored to your needs and role
· Commitment to continued professional development with internal mentoring.
· Flexible working model for suitable roles.
· Supportive flexitime and toil arrangements.
· 26 days annual leave rising to 30 after five years’ service.
· Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.
· Financial wellbeing offering interest free loans and advances
· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
· Cycle to Work scheme and interest-free season ticket loans.
· Discount vouchers including gym, retail, food & drink, travel, electricals and more.
· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
· International Accident Cover – accidental death, permanent disability
· Death in service (4x Base salary)
· Legal Advice line
About the Organisation
Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as such as: Housing Manager, Homelessness Manager, Housing Manager, Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service Leader. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Would you like to make a difference?
Really Make a Difference?
Well take a look at this job – so new that we haven’t got a team name yet – that might be for you to contribute to. Manchester Mind and Gaddum have come together to provide a new and innovative service which will support people from hospital back to their home and crucially – onward support to stay in their communities. They will provide holistic and person-centred support.
Our purpose is to provide a collaborative and multi-disciplinary service to enable successful discharges from hospital. We will be delivering psycho-social interventions, housing and welfare rights advice, support to young people and peer support. All underpinned by listening and ensuring people feel heard. The team will be working with colleagues within the mental health, primary care and community sectors.
Manchester Mind will be employing the following team member who will report to a Gaddum Operational Manager:
Position: Housing and Welfare Rights Advisor
Salary: £26,726- £28,441 (dependent on experience)
Hours: 35 hours per week
The skills and knowledge that are important to us are:
- Ability to create a sense of belonging through the development of kind relationships that lead to people feeling accepted and heard.
- Knowledge about various ways to provide emotional and therapeutic support for people.
- Experience of working in a psycho-social way with people experiencing mental health problems.
- Keenness and ability to work in a collaborative way – sharing skills and talents in order to bring about better outcomes for the team.
- Experience of delivering social welfare law – particularly around housing (Advice Worker).
The deadline for this post will be 12 noon on 3rd February 2025 with interviews to be held week commencing 17th February 2025.
Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.
Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.
Our aim is to empower and enhance the lives of people in Greater Manchester.
Job Summary
Community Mental Health Transformation is part of a long-term plan to improve mental health services. Big Life group has commissioned Gaddum to support the development of the lived experience input in a key system change project for the improvement people’s experiences of services. Greater Manchester’s Co-Occurring Conditions project is centred on those who have concurrent mental health and substance use challenges.
Job Purpose
To support the development of lived experience engagement within the co-occurring conditions workstream. You will support people with lived experience to attend and contribute to design and testing session of services and systems.
You will work with the GM Co-Occurring Conditions Team and wider partners across GM to ensure lived experience is at the heart of mental health services in Greater Manchester.
Main Duties and Responsibilities
1. Support people with lived experience to engage with the Co-Occurring Conditions workstream.
2. Attendance at events and publicising the programme.
3. Organising and ensuring involvement at Co-occurring Conditions meetings.
4. Developing community interest Representation across Coproduction internally and building opportunities across community led groups and peer groups.
5. Developing Lived Experience activities to encourage collaboration, information sharing and opportunities.
6. Identify and, wherever possible, remove barriers to panel member participation including but not limited to travel, childcare, carer responsibilities and translation costs.
7. Work collaboratively with other coproduction leads across Gaddum.
8. Manage the recruitment specific additional members for each of these opportunities, depending on the theme of the event.
9. Ensure that Lived Experience members, whether from the core group or single invitees, are properly off boarded.
10.Maintain records and data and to provide regular monitoring reports and outcomes, including end of project evaluation report.
11.Contribute to Gaddum newsletters, website, and meetings, sharing information and learning form the programme.
The post-holder will be required to undertake other tasks as reasonably directed by the Senior Leadership Team, which will usually be commensurate with the skills and experience of the post-holder.
The client requests no contact from agencies or media sales.
Young People Support Worker
We have a new role available for a Young People Support Worker to join Depaul UK to ensure that every client leaves a service with the skills and resilience to be confident and self-determining in their lives.
Position: Young People Support Worker
Location: Warrington
Contract: Full time, permanent
Hours: 37.5 hours a week
Salary: £24,136 pa + pension and other benefits
Closing Date: Friday 7th February 2025
Start date: Please note that the charity is currently awaiting funding confirmation for the new Service
About the Role
As Young People Support Worker you will work as a member of a services team in Warrington, delivering an assessment, support and move on service to vulnerable clients in supported accommodation. Your work will be underpinned by the charity’s Endeavour model of assets based, psychologically informed delivery, the aim of which is to ensure that every client leaves the service with the skills and resilience to be confident and self-determining in their lives.
Under the guidance of a Service Manager, you will be responsible for all aspects of support planning, risk assessment and move-on for a caseload of young people, addressing their physical, emotional, social and behavioural needs and supporting them to progress towards independence. You will participate in a programme of meaningful activity by running group sessions and activities within the accommodation to support young people’s individual development and social engagement. You will ensure the accommodation is properly maintained and take an active role in the upkeep of the physical spaces of the accommodation.
You will work a rolling rota of daytimes, evenings and weekends (some shifts will be lone working) including bank holidays to ensure that young people have full staff support during their most difficult times.
Key responsibilities include:
· Ensure client safety, wellbeing, and adherence to safeguarding and emergency procedures.
· Deliver high-quality risk assessments, support plans, and one-to-one/group support to build client resilience.
· Foster partnerships with local agencies to support clients while following data protection protocols.
· Engage flexibly and creatively with clients, encouraging their involvement in decisions and participation in activities.
· Support clients in accessing education, training, employment, and volunteering opportunities.
· Maintain health and safety standards, prepare accommodations for new clients, and oversee accurate financial records.
· Collaborate with team members, volunteers, and attend training and meetings as required, ensuring contract compliance.
About You
You will need to have the following skills and experience:
· Experience working with young people or those affected by homelessness.
· Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system.
· Knowledge of risk assessments, support planning, safeguarding, and health and safety procedures.
· Strong literacy, numeracy, IT skills, and commitment to diversity, equality, and professional integrity.
· Ability to maintain professional boundaries, work collaboratively, and reflect on practices for continuous development.
In return for working here, you will receive:
· A comprehensive training package tailored to your needs and role
· Flexible working model for suitable roles.
· 26 days annual leave rising to 30 after five years of service.
· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
· Discount vouchers including gym, retail, food & drink, travel, electricals and more.
· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
· Death in service (4x Base salary)
· Legal Advice line
About the Organisation
Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Wellbeing Worker etc. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Senior Young People Support Worker
We have a role available for a Senior Young People Support Worker to join Depaul UK in a brand new supported accommodation service in Warrington and ensure the effective and safe delivery of the service on a day to day basis.
Position: Senior Young People Support Worker
Location: Warrington
Contract: Full time, permanent
Hours: 37.5 hours a week
Salary: £27,703 pa + pension and other benefits
Closing Date: Friday 7th February 2025
Start date: Please note that the charity is currently awaiting funding confirmation for the new Service
About the Role
As Senior Young People Support Worker you will be responsible for the safety and wellbeing of all clients aged 18-25 years, volunteers, visitors and staff in the service. You will lead on ensuring that the housing management across both sites is properly maintained and the service supports clients to sustain their tenancy agreement, develop skills and resilience, and participate in positive and successful move on.
Your work will be underpinned by the Depaul Endeavour model of assets based, psychologically informed delivery, the aim of which is to ensure that every client leaves a Depaul service with the skills and resilience to be confident and self-determining in their lives.
The usual hours will be 37.5 hours per week. The post will require working on a rota that includes early, and late shifts and weekend working. You may be required to support your colleagues across the other service sites on occasion where a business need emerges.
Key responsibilities include:
· Ensure client safety and wellbeing, adhering to safeguarding and emergency procedures per Depaul's policies.
· Oversee high-quality risk assessments, SMART support plans, and case files for clients of your line reports.
· Provide one-to-one and group support, fostering resilience in clients through tailored engagement in accommodations and the community.
· Partner with consortium colleagues, local agencies, and statutory teams to support client wellbeing while respecting data protection protocols.
· Promote client involvement in decision-making, community programs, and opportunities in education, training, employment, and volunteering.
· Supervise and support volunteers, manage health and safety, and oversee financial records, repairs, and maintenance.
· Collaborate with internal departments to ensure smooth service operations and assist with staff inductions while modeling positive behavior.
· Understand contractual, grant, and housing management obligations and undertake additional duties as required.
About You
You will need to have the following skills and experience:
· Experience working with individuals facing homelessness, mental health issues, substance use, or care history, with relevant life experience preferred.
· Strong understanding of risk assessments, support planning, safeguarding, and health and safety requirements.
· Proficiency in literacy, numeracy, and IT, with a commitment to diversity, equality, and respectful treatment of all individuals.
· Personal and professional integrity, maintaining boundaries, and collaborating effectively with others.
· Commitment to self-reflection, ongoing learning, and development.
· Alignment with Depaul’s values, ethos, and founding ideals.
In return for working here, you will receive:
· A comprehensive training package tailored to your needs and role
· Flexible working model for suitable roles.
· 26 days annual leave rising to 30 after five years of service.
· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
· Discount vouchers including gym, retail, food & drink, travel, electricals and more.
· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
· Death in service (4x Base salary)
· Legal Advice line
About the Organisation
Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as: Senior Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Senior Care Assistant, Wellbeing Worker, Mental Health Support Worker, Progression Advisor, Progression team Lead, Employability Coach, Transition Coach etc. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Salary: £40-£45k pro rata
Hours: 28
Job Type: Part time
Contract Type: Permanent
Role Purpose:
This role oversees a team of community support workers and volunteers, ensuring smooth day-to-day operations. As part of a small, dynamic team, the Service Delivery Manager will contribute to fundraising, communications, and event management, while supporting the Director of Operations, Engagement, and Services in executing strategic priorities.
Key Responsibilities:
Operational Management
- Oversee the daily operations of community support services, ensuring the effective delivery of support to individuals affected by MCAS.
- Lead and manage a large team of volunteers, working with the HR team to coordinate recruitment, onboarding, and ongoing training to maintain high service standards.
- Support core functions including fundraising, communications and events, to ensure operational efficiency and delivery of integrated campaigns.
- Monitor and evaluate service delivery, ensuring that objectives and key performance indicators (KPIs) are met and that the charity complies with relevant regulations and best practices.
- Assist in the development and implementation of operational policies, procedures, and systems to streamline processes and enhance service quality.
Team Leadership & Volunteer Management
- Provide day-to-day support and supervision to community support team, offering guidance, performance management, and development opportunities.
- Act as the primary team manager for volunteers, ensuring they receive support to feel valued, supported, and engaged in their roles.
- Organise regular volunteer meetings and training sessions to ensure alignment with our client's mission and objectives.
- Support volunteer retention and recognition efforts.
Fundraising, Communications & Events
- Work closely with the Director of Operations to support fundraising initiatives, including donor engagement, event planning, and community outreach activities.
- Contribute to the development and delivery of communications campaigns, ensuring consistent messaging across all channels.
- Assist in the planning and execution of events, including community support activities, fundraising events, and awareness-raising initiatives.
Collaboration and Stakeholder Management
- Develop and maintain relationships with key stakeholders, including service users, volunteers, healthcare professionals, and partners.
- Collaborate with the wider team to identify opportunities for service improvement and growth.
- Represent our client at external meetings, events, and networking opportunities to raise awareness of the charity and its work.
Person Specification:
Essential:
- Proven experience in operations management, preferably within a charity or community services setting.
- Experience managing and supporting volunteers and/or staff.
- Strong leadership and people management skills, with the ability to motivate and engage a team.
- Excellent organisational skills with the ability to multitask and manage competing priorities in a fast-paced environment.
- Strong communication skills, both written and verbal, with experience in stakeholder management.
- A collaborative and flexible approach, with a willingness to support multiple functions such as fundraising, comms, and events.
- Proficiency in using Microsoft Office, project management tools, and CRM systems.
- Commitment to the mission and values of our client.
Desirable:
- Experience in fundraising, communications, and/or event management.
- Knowledge or lived experience of Mast Cell Activation Syndrome or experience working within the healthcare or chronic illness sectors.
Benefits:
- Flexible working hours and remote working options.
- Professional development opportunities.
- Being part of a passionate and supportive team dedicated to making a difference in the lives of those affected by MCAS.
- 8% pension contribution
- Christmas closure
- 25 days annual leave plus bank holidays (pro rata)
Bringing the Mast Cell Activation Syndrome community together
Our client is a small UK rare disease charity. Our client established at the end of 2015 to respond to Mast Cell Activation Syndrome (MCAS). MCAS is a crippling, unpredictable and frightening condition affecting the immune system. Sufferers from MCAS have “wrongly programmed” immune systems that react to a wide range of triggers including food, drink, stress, temperature and many others. The effects range from unpleasant allergic reactions, through to an overall debilitation resulting in people being unable to leave their houses. It was first recognised internationally in 1990, with a set of diagnostic criteria agreed in 2011, but is little known or understood in the UK, where incidence seems to be increasing. Here patients can wait 3-5 years for a diagnosis, often receive very little knowledge or help from within the medical establishment and can find themselves in a frightening limbo.
Their mission is to provide support for MCAS patients & their families; to bring the MCAS community together and create a cohesive voice; to lobby for awareness, universally available diagnosis and the best possible care for MCAS patients; and to inspire increased research into mast cell activation and related conditions, to improve understanding and treatment.
REF-218976
We are looking to recruit a Mental Health Project Worker who will be based at our Cornerstone Day Centre, a community centre for people who are homeless or at risk of homelessness. The project worker will actively promote and support the aims and objectives of the Cornerstone Health Hub and the Cornerstone Homeless Mental Health Project.
The Mental Health Project Worker will help to develop the service as a psychologically and trauma informed service, focusing on achieving mental health outcomes establishing positive, effective links and referral pathways with mental health services. You will work in the drop-in identifying people in need of mental health interventions, recognising when mental health is deteriorating, or urgent treatment is needed and will take appropriate action.
You will have a strength-based approach and experience of working in a community mental health setting with people who have complex needs and will contribute positively to the multi-disciplinary team.
Additionally, you must be a mental health nurse or have an equivalent professional mental health qualification along with excellent communication skills, good IT and administration skills with knowledge of effective mental health interventions and referral pathways.
The hours of the role are flexible but to be worked with the core working hours, 9am – 5pm Monday to Friday.
If this sounds like the next step you are looking for and you would like to work in a service passionate about supporting people to improve their mental health, then we would love to hear from you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working as part of Signpost Stockport for Carers’ team to provide high quality support to unpaid carers. Working in partnership with Age UK Stockport’s Hospital Discharge Support team to contribute to, and in close collaboration with, the NHS Integrated Care Business staff team and other partners and stakeholders within the system.
To work positively to provide appropriate services to the unpaid carers of those Stockport residents who are being discharged from Hospital. The role is focused on working with carers, within their homes or other setting(s) that is appropriate and convenient for the carer, to ensure that they have the information and support they need when the person for whom they care is discharged, not only in that moment but for up to six weeks following that discharge.
The Hospital Discharge Community Carer Support Worker will need to demonstrate alignment with our organisation’s values:
CONNECTION – This person must be able to build relationships with a variety of people, including service users, stakeholders and staff. This is a key role in a small and busy team and this person must be willing to share with, and learn from, colleagues offering peer support and training, and cover for other staff on an occasional basis.
COMPASSION – To have an understanding of the issues faced by those with a caring responsibility and how this may impact the carer’s ability to engage with the process.
EMPOWERMENT – To recognise the role of the carers assessment review in facilitating change and celebrating what the carer is doing well.
RESPECT – This person needs to maintain boundaries, acknowledge difference and recognise the individual. They need the ability to build relationships with a variety of people, with an ability to draw out information, record accurately and without prejudice.
EXCELLENCE – To have high-quality, strengths based and outcomes-focused conversations with carers. The person needs to have pride in their work and be passionate about being the best that they can be. They will be an advocate of Signpost and for unpaid carers and feel excited about delivering a service of the highest quality.
Key tasks
To work as part of the team to deliver meaningful carer and service outcomes, within the remit of the contract specifications and requirements and current Hospital Discharge policy, as updated from time to time.
The key aspects of the role, include:
• To deliver statutory Carer’s Assessments as directed by the Signpost Carer’s Assessments Team Manager
• To provide targeted support for carers, helping them to overcome challenges, forge links with support services as appropriate and help them prevent their cared-for person being readmitted to hospital
Responsibilities
• Working with carers to identify and access the support, social and learning opportunities available to them online and face-to-face and use this to develop support and contingency plans
• To ensure that Stockport’s adult carers receive a comprehensive, informed, tailored and consistent service with regards to all that is available to support them in their role, in an appropriate and accessible way.
• To work as an effective team member, sharing skills and supporting colleagues
• To ensure that statutory responsibilities of this role are met on a day-to-day basis, including GDPR, safeguarding and health and safety
• To prioritise own workload, working closely and positively with the Team Lead/s to ensure the smooth and effective delivery of the Service.
• Collect and record information and data and to undertake monitoring, and evaluation as required to support required reporting
• Contribute to the requirement to maintain comprehensive information, knowledge, and intelligence in respect of carers information and support needs following a discharge from hospital.
• Liaise positively, with the statutory, private and voluntary sector as associated with the service. Understand the current issues and requirements generally and specifically regarding hospital discharge.
• Assist with maintaining appropriate administrative systems and records to ensure a quality and effective operational service.
• Gather and collate statistical and other information and data as and when required and contribute to regular reporting on outcomes, statistics, and case studies
• Undertake Carer Experience Reviews / Feedback Reviews
• Assist with the effective promotion of the Service through voluntary and community sector networks, health and social care services and other services as required.
• Attend and participate in relevant conferences, meetings and training events or other meetings as required in line with the scope of the role.
• To be aware of all Signpost for Carers and Age UK Stockport activities and always positively represent the organisations
• To ensure that all work is undertaken in accordance with the aims and values of the agencies involved and in accordance with all relevant policies
• To carry out such other duties as the Senior Management Team may reasonably require in line with the role
Caring for Carers: Our mission is to improve the wellbeing of all carers in Stockport by listening, supporting and connecting.
The client requests no contact from agencies or media sales.
Service Delivery Manager
Location: Thames Valley with the ability to travel
Hours: 30 hours a week (4 days)
Salary: £40,000 pro rata
Contract: Permanent
Hope After Harm is an established, registered charity, delivering a range of support services to those who are vulnerable or at risk of exclusion. We want to see a society where everyone feels safe and can thrive, regardless of who they are and where they come from. We enable adults and young people in their journey to recover from harm and trauma. Through support, advocacy and education we empower people to rebuild their lives and reclaim their future.And we inspire others to do the same, creating safer, more inclusive communities.
Role Description
You will be managing two of our flagship programmes, one supporting Young People through mentoring and Restorative Justice interventions and the other supporting Families who have experienced “The Knock”*. Your commitment to excellence in delivery alongside embedding lived experience in our service delivery model will ensure that deliver an outstanding service o are clients as well as meeting funder expectations. You will be comfortable working with and promoting our services to a wide range of people as well as being happy to get hands on with delivery if required.Your passion for what we do and your commitment to taking an anti-discriminatory, trauma informed approach will inspire the teams that you manage. And you will share our commitment to wellbeing in the workplace and demonstrate this in the way that you support your team in their work. You will be an important member of our senior management team taking a leadership role in the charity with a commitment to making Hope After Harm a great place to work.
Responsibilities
- To deliver services and to develop them building on best practices in a way which supports the strategy of and is aligned to the values and vision of Hope After Harm
- To manage service delivery contracts including budget management and working to achieve all operational targets and outcomes agreed with the funders
- To ensure the needs of service users are always at the heart of our services
- To oversee all aspects of services and their implementation of the project in line with funder requirements
- To implement a Quality Assurance System and establish and manage systems and information to ensure the provision of data, maintenance of records, effective referral systems and case management and monitoring systems
- To work strategically as part of the senior management team at Hope After Harm – providing leadership to the organisation, role modelling our values and our vision and supporting our strategic thinking.
- To develop a strategy for the recruitment, training, retention and supervision of volunteers to support delivery
- To develop and maintain effective working relationships with key partners and stakeholders
- To oversee recruitment, management and motivation of all the new service staff including the performance management of staff and volunteers
- To promote the services across the Thames Valley and beyond; to improve the reach of the service, to raise awareness to victims, and to increase the take up of the service by our beneficiaries and paying customers.
- To integrate with other service delivery partners in the sector, share best practices and continue to deliver an individually centred service meeting the needs of those seeking help
- To collaborate internally to build consistency and best practice in the programme delivery approach at Hope After Harm.
Skills, Knowledge and Abilities
Essential
- Sound professional knowledge of a casework approach to working with clients to cope and recover, including evidenced based models of casework interventions
- Knowledge of working with Young People to deliver successful outcomes
- Basic knowledge of restorative justice work
- Understanding of and skills in Change Management
- Skilled at partnership working and building relations between agencies and workers from different backgrounds and an ability to work effectively with partners at a senior level
- Excellent management and team leadership skills, including being an effective motivator for both staff
- Commitment to and aptitude for performance and line management with a real commitment to workplace wellbeing and understanding of what that means in practice
- Knowledge of risk management and safeguarding issues
- Knowledge of best practice in relation to the recruitment, training and support of Volunteers
- Understanding of Quality Assurance and commitment to continuous improvement.
- Excellent presentational and training skills
- An ability to communicate clearly, both orally and in writing
- An ability to produce, analyse and apply both hard statistical data and qualitative information to performance management
- Good contract management and budget management skills
- Knowledge of multi-agency referral mechanisms and working jointly to safeguard individuals
- Experience in a managerial role or a L5 management qualification
- Flexible thinker with a concern to promote positive change and innovation in service delivery
- An ability to demonstrate commitment to anti-discriminatory practice and a trauma informed approach
- Ability to work at pace, absorb pressure and keep to tight deadlines
- Commitment to Continuous Professional Development and learning for yourself and others
Other
- Experience of working within the Criminal Justice System and in particular engaging with police forces
- Required to travel within and outside of Thames Valley on occasions
- “The Knock” is the experience a family goes through when a family member is arrested for online child pornography offences. The effect of this on the partner/parent can be deeply traumatising and Hope After Harm offers support to the partner/parent of the family member who has been arrested.
The closing date for applications is: Friday 14th February 2025 at 17:00hrs
Interviews (Virtually): TBC
Thames Valley Partnership trading as Hope After Harm is an equal opportunities employer; the aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We have an exciting opportunity to join All Ways Network as Charity Support Officer
Are you passionate about supporting the Muslim community in the UK? Do you want to use your skills to empower small grassroot groups? Can you lead and support charities to become more fundable?
We are looking for Charity Support Officer to support AWN with delivery, understanding of the grassroots charity sector and management of our current services and to build upon our existing database. If you are proactive, organised and enjoy building relationships with different people, we want you to hear from you.
Location: Remote with some travel
Hours: Full-time (35 hours a week)
Salary: Starting salary £26k
About the role
The Charity Support Worker (CSO) will be the face of AWN and the first point of contact for grassroots organisations looking for support and guidance. Expanding AWN’s existing reach and building the awareness of AWN’s services as we try to support as many not for profits working with Muslim communities in the UK as possible.
We desire someone with:
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Knowledge and understanding of the challenges facing Muslim community living in the UK.
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Knowledge of not-for-profits/charities
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Knowledge of Grantmaking sector /Funding opportunities
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Experience of working in small, dynamic teams
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Experience supporting grassroots charities and understanding the contexts in which they operate.
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Have some knowledge of area of work but not exclusive to:
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Women
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Health & Wellbeing
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Youth
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Homeless & Poverty
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Family Services
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Sport/ fitness
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Religious settings
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Crime/Gangs
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Prisoners and Ex-Offenders
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Refugees/Asylum seekers
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Many more…
Key Responsibilities but not limited to:
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Reaching out and building relationships with organisations who meet our criteria (charities, grantmakers, other organisations, local Council across the UK
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Carry out an initial needs assessment to identify NFPs organisational strengths and weaknesses and funding needs.
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Develop and oversee an action plan based on needs assessment.
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Lead networking sessions and assist in organising AWN events
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Promoting AWN’s services and activities
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Maintain CRM records, write case studies, obtain feedback and contribute to service development.
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Managing projects to help grow the network
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To assist and liaise with Bid Writer and additional staff members joining the team where there may be some crossover tasks
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Attend networking events to promote AWN’s work and services.
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Other tasks which are relevant to the role as AWN grows
Skills set/Person spec:
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Experience working for an infrastructure org or similar
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Ability to manage workload well
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Ability to communicate well to stakeholders from diverse backgrounds and cultures
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Ability to take initiative and work independently
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Experience in governance, understanding of writing bid applications, and any other applicable charity service
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Experience and ability to speak in large groups
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Excellent written and verbal skills and able to communicate with people whose English is a second language
The benefits of the role includes:
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Flexible and hybrid (home/on location) working arrangements
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Opportunity to grow with and shape the role,
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Investment in your professional development,
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An incredibly supportive group of staff and Board and
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Experience first-hand the impact your work makes from our thriving, well-located community base
Deadline is Friday 31st January 2025 at 12pm
Interviews will be held in the first 2 weeks of February 2025. Successful candidates will be notified of dates.
Happy to have a chat about the job role before applying.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Taban is looking for an Asylum Seeker and Refugee Support Worker based in Manchester Full or Part-time options are available.
Introduction
This is an opportunity to join Taban's team during a period of growth.
Started 5 years ago, Taban is a young charity providing personal and practical support to Farsi-speaking refugees and asylum seekers in and around Manchester. We guide clients new to the UK in accessing health, education, housing and other support services. As we get to know clients and they grow in confidence and trust, we work collaboratively with them to help them achieve their goals and build successful lives in the UK.
Taban has a growing base of financial support including grants from the Benefact Trust and National Lottery. This support for our expansion enables us to recruit for this fully funded post. This appointment is an important step in our development and will help Taban to reach many more people who need the support we provide.
Job Summary
To work as part of the team to deliver practical support and assistance to our clients
The Role
You will be responsible for providing professional person-centred support to our clients through direct engagement, working not only to resolve their issues but also to build their confidence and capacity over time.
Main Duties
To deliver client engagement in a mixture of face-to-face meetings, phone calls and messaging – guiding clients to solve problems.
This is a hybrid role, with the flexibility to work from home and our offices in Fallowfield.
• To communicate and share easily understandable information and prepare information resources.
• To keep accurate client engagement logs using our online Client Record Management System.
• To refer, signpost and connect clients to appropriate service providers and facilitate clients' appointments
• To manage the workload effectively.
• To introduce suitable candidates for our mentoring service.
• The post requires weekly travel to two drop-in sessions in Manchester.
Person Specification
We are looking for someone with the following skills and attributes:
1. A strong desire to help our clients, with an insight into the needs, experiences and hopes of refugees and people seeking asylum.
2. Basic working knowledge of UK mainstream services e.g. Education, Health, Housing, Welfare Benefits and community support systems.
3. Good spoken and written English, sufficient to advocate and negotiate on behalf of clients. Fluent spoken Farsi is also essential.
4. Mature communication & interpersonal skills with the ability to empathise with and manage clients in stressful situations.
5. Constructive approach to working within a small team
6. An understanding of cultural diversity within Farsi-speaking migrants,
7. Ability to be administratively self-sufficient and IT literate, including working knowledge of Microsoft Office 365 products: Word, and Excel.
8. OISC registered person or willing to train for the certificate is preferred but not essential.
Terms
Location: Our office is based in Fallowfield, South Manchester, Free parking is available. A laptop and a funded mobile phone will be provided.
Hours: We have budgeted for a full-time role of 35 hours per week. Flexibility in when these hours are worked can be negotiated. We are also open to applications from candidates looking to work less than full-time.
Pay: £22,500-£27,000 Full-time equivalent starting salary, with the potential to increase with experience and in line with growth in the organisation.
Benefits: Employer pension contribution. There is also a training budget, with flexibility as to how this is used.
If you are interested in this role, please email your CV and a letter setting out the reasons for your interest and why you believe you meet the person's specifications to our designated email address.
Candidates will be invited for interview on a rolling basis.
The client requests no contact from agencies or media sales.
We are looking for passionate individuals to work in the National Counter Trafficking Centre.Are you ready to improve the lives of young people affected by modern slavery, do you have Immigration, Social Care, or Criminal Justice Experience? If you have answered yes then we are waiting to hear from you!
We have several full-time roles available (37 hours per week) they will be Home Based with potential for extensive travel within each region.
Salary - £27,573 - £36,389 plus £312 per annum Office at Home Allowance.
If you are interested in applying for these roles, you must have a current driving licence and use of a car. We are looking for people to join our team who live in the following area's:
- Kent
What are the responsibilities of the Independent Child Trafficking Guardian:
Support for Children: Independent Child Trafficking Guardians support children who have experienced trafficking and exploitation, working alongside other professionals to ensure that children receive appropriate support in line with their needs.
Within this role some of your responsibilities will be:
- Supporting professionals, including Social Workers, Police, Youth Justice Teams, Foster Carers and Residential Support Workers, to identify children exploited through modern slavery and refer them into the Service
- Provide advice, guidance and information about child trafficking and initial safety planning to professionals through 1:1 case consultations or attendance at multi-agency meetings
- Develop initial needs assessments and action plans
- Support practitioners from partner agencies to meet the needs of children who have experienced trafficking and exploitation
- Manage a substantial caseload of young people supported through direct and indirect work, working within the requirements of service Key Performance Indicators and in line with Home Office Guidance.
- Support children through face-to-face contact and online platforms using creative approaches to ensure that children receive an excellent standard of specialist support within the boundaries of the role.
- Identify and respond to safeguarding, alerting managers to concerns and working with staff from partner agencies to deliver a robust safeguarding response.
We will be holding a drop in session on Monday 20th January at 10am or Wednesday 22nd January at 4.30pm. Everyone is welcome to attend to find out more about Barnardo's National Counter Trafficking Centre and the role Independent Child Trafficking Guardian. There will be an opportunity to meet some of team and ask questions about the service and the role.
Join the meeting now - Monday 20th January 2025
Meeting ID: 344 180 159 317
Passcode: Bb6SY3fy
Join the meeting now - Wednesday 22nd January 2025
Meeting ID: 356 340 337 039
Passcode: G6LB3QF7
Although this contract has a permanent status, please be aware that this post is subject to funding currently to 31 March 2026 and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement.
This contract is due to expire on 31 March 2026.
When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document. This should be done with an understanding of the context of the service described.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date and as we fill vacancies the geographical areas may change. We recommend that you apply for this role as soon as possible
Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
The client requests no contact from agencies or media sales.
As Volunteer Outreach and Partnerships Officer, you will be working closely with our Communities and Volunteering Manager and the wider north of England team to support the development and delivery of a plan for local volunteering and community engagement. You will explore and develop partnerships with local communities and identify volunteering opportunities that will enable us to reach more people and drive forward positive change. You will be an excellent communicator and be passionate about volunteering and supporting volunteers, local groups and communities to develop and grow. You will have a good understanding of how volunteers can support the work of charities and have a creative approach to creating accessible and workable volunteer opportunities that meet the needs of an organisation and the diverse populations we serve across our region.
The client requests no contact from agencies or media sales.