Service manager jobs

As London Programme Lead, you will play a critical role in managing and growing our impact across the capital. You will be responsible for the successful delivery of our training and employment programmes, working closely with key stakeholders, including trainees, employer partners, funders, and community organisations.

This role requires a dynamic leader with Programme management skills, an understanding of employability initiatives, a passion for social impact and knowledge and experience in safeguarding. You will have management experience and you’ll lead a team working to support our London operations.

This is a great opportunity to work for a growing social enterprise, ambitious about making a real difference to the lives of people in the local community. This is an ideal role for someone who wants to take a leadership position in a fast paced, cause-driven dynamic environment and get a diverse range of opportunities across social enterprise.

About Us
The Royal College of Radiologists (RCR) is the leading membership body for doctors specializing in cancer treatment (Clinical Oncologists) and medical imaging interpretation (Radiologists). We support our members throughout their careers, enabling them to make a significant impact on patient lives.

Role Overview
As the Sales and Partnership Lead within the RCR Learning team, you will be instrumental in securing additional income for the College through sponsorship and exhibition partnerships. Your primary focus will be on achieving sales targets and delivering exceptional service to expand our network of long-term partners.

Key Responsibilities

• Achieve Income Targets: Ensure financial goals are met through effective sales strategies.
• Product Knowledge: Develop a thorough understanding of RCR’s events and offerings.
• Sales Pipeline Management: Maintain and promote opportunities for sponsorship and exhibitions.
• Market Research: Conduct competitor analysis to enhance our offers and pricing.
• Negotiation: Lead negotiations to overcome barriers and secure sales.

Requirements

• Proven Sales Experience: Demonstrated success in meeting significant income targets.
• Market Research Skills: Ability to analyze market trends and improve existing offers.
• Negotiation Expertise: Experience in managing and pricing corporate sponsorships and partnerships.
• Commercial Acumen: Strong business sense to identify and capitalize on revenue growth opportunities.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (up to 60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Contract Type: Fixed term for 6 months

Hours of work: 37.5 per week (onsite)

About the role

We have an exciting opportunity for a Maintenance Multi-Skilled Engineer in our Facilities team at St Joseph’s Hospice. We are looking for someone who has experience in plumbing, mechanical and electrical working in a palliative care/clinical environment.

The role will provide support to the team and carry out repairs to mechanical and plumbing services and equipment, e.g. replacement of filters in ventilation systems, check tensions of drive belts, record details of works, materials and time on a docket or our helpdesk system. The role will also support with programmed planned maintenance works to mechanical and plumbing services such as checking temperature of water taps and outlets, descaling showerheads, following prescribed instructions to defined standards, record actions and/or findings using a formal written report system and provide information to the Head of Facilities on replacement parts and spares to enable orders to be raised.

About you

• Effective communication and interpersonal skills
• Either BTEC National Certificate (HNC Electronic Engineering). Or Completion of at least 4yr apprenticeship of Practical and Theoretical Training as an Electronic Technician or equivalent
• Good knowledge of plumbing materials sufficient to be able to maintain and discuss the maintenance needs of water systems i.e. pump and pipe sizes and their uses
• Good knowledge on health and Safety risk assessment and relevant Health and Safety legislation.

Where you’ll work

St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity and as such it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.

We provide high quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.

Why work for us?

• 27 days' holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket/Welfare loans
• Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more!

Closing date: 23 April 2025

Interview date: 28 April 2025

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

INDIVIDUAL GIVING AND EVENTS FUNDRAISER

OASIS HUB WATERLOO

32 hours per week (negotiable)

Two-year Fixed Term Contract

£26,737 per annum (Including London Weighting) £33,422 for 1 FTE

We are looking for a person with:

· Great character, chemistry and competency.

· Recent and proven experience in raising funds from individuals and events.

· Progressive and successful fundraising experience and approaches.

· First class team spirit and cohesion.

Is this you? Great – read on.

Oasis Hub Waterloo co-develops and co-delivers a wide range of integrated community services including a community centre, primary and secondary Academies, adult and further education opportunities, early years support, a Foodbank, advice services, a community farm, and well developed and diverse programmes for young people.

Purpose of job

This new role will lead on individual giving and events fundraising for Oasis Hub Waterloo with a focus on securing funds for Lambeth & Croydon Foodbank and our associated advice services. This will include developing our awareness and capacity to gain income from high-net-worth individuals, events and legacies.

To apply please email your CV (max of two pages) and a Supporting Statement.

Your Supporting Statement (max of two A4 pages) must share specific and relevant examples demonstrating how your qualities and experience will enable us to increase our income generation through individual giving and events.

Inspire and impress us!

Return your CV and Supporting Statement by Midday on Monday 5th May 2025

Face to face Interviews will take place in London Waterloo on the Monday 12th May 2025

If you want an informal chat about this role, please visit the Oasis Charity Jobs Website. 

As part of the package, Oasis offers:

· Flexible working where possible with family friendly policies

· A non-contributory pension scheme, currently offering 7% employer contribution

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children/young people and vulnerable adults. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidate must have the right to work in the UK.

Oasis supports Equal Opportunities. Registered Charity No. 1163889

Location: The successful applicant will based at one of our local offices across Oxfordshire

About the role

Working at a strategic level, you will have overall responsibility for identifying and securing the income streams to support the activity of this newly formed organisation (merger of 3 local Citizens Advice offices), working the Chief Executive and other members of the management team. You will actively monitor the advice landscape and stay informed about industry innovations and emerging trends, proactively identifying opportunities to integrate relevant advancements into the organisation.

You will also be responsible for the line management of the Fundraising Officer, Communications Officer and the Research and Campaigns Coordinator.

Role Responsibilities:

• With the CEO, design a sustainable funding model and a diverse project portfolio for CAOX that guards against over reliance on a single funder or work type.
• Identify and secure new business opportunities that generate income and are aligned with the organisational and strategic aims.
• Create a standardised fee structure for core services to ensure consistency and transparency when preparing bids and proposals
• Negotiate contracts and service level agreements to ensure the work scope aligns with contract value.
• Manage multiple bids and innovation projects, prioritising effectively and demonstrating financial efficiency.
• Supported by the Fundraising Officer, lead on identifying and writing compelling and persuasive funding bids.
• Ensure a strong funding pipeline is maintained by tracking and planning fundraising activities, applications and forecasted income.

Demonstrable experience and achievements:

• A successful track record in business development and identifying new funding opportunities to achieve significant impact, meet user needs and maintain standards.
• Strong leadership experience, with the ability to inspire and lead a passionate and committed team, at all levels of the organisation, to perform to the best of their abilities
• Experience of building positive and productive relationships with a diverse group of stakeholders.
• Understanding of the voluntary sector, knowledge of the strategic and policy environment in which the advice sector operates.
• Understanding of fundraising regulations

In accordance with Citizens Advice national policy we will require the successful candidate to be screened by DBS ( Disclosure and Barring Service). A criminal record will not necessarily be a bar to your being able  to take up a job offer.

Expenses: You will be based in one of our local offices across Oxfordshire. Any additional travel above home to work can be claimed at £0.45 per mile

Other: A Laptop and any other essential equipment required for the role will be provided

For further information on how to apply please view the job pack on our website via the Apply button.

• Completed applications must be returned by 6pm Wednesday 23 April 2025.
• Interviews will be Friday 02 May 2025
• Please ensure that you show how you meet the person specification with examples in the application form.

We are a Disability Confident employer, if you require any reasonable adjustments to allow you to participate in the interview process please let us know.

We are an equal opportunities employer and we welcome applications from under represented  communities.

Income from donations from wills makes up approximately a third of our charity’s annual income. This new role will provide our charity with a dedicated member of staff to grow and develop income from this stream; strengthening relationships with pledgers, future pledgers and solicitors and other will writing service providers. The post holder will also coordinate marketing activities to promote this form of giving.

This role will also support colleagues in creating and support events to engage wider donors. We have a close-knit fundraising team and you will provide support for our community, individual giving and corporate giving teams.
 

We are seeking an experienced and technically proficient Head of Financial Control to join our finance team and play a critical role in safeguarding the financial sustainability and integrity of our organisation.

At National Star, we are dedicated to enabling people with disabilities to realise their full potential. Over the past 15 years, our charity has grown significantly—from £15 million to over £40 million in annual income—and now operates a broad range of education, care and health services across Gloucestershire and beyond. We employ over 1,300 staff and are proud of our reputation as a leader in innovative and life-changing support.

About the Role

This senior role is responsible for ensuring strong financial control, regulatory compliance, and the accurate and timely reporting of financial information. You will lead on statutory financial reporting, audit, treasury management and tax compliance, supporting the organisation’s strategic and operational decision-making.

Working closely with the Director of Finance and key internal and external stakeholders, your work will ensure the charity's financial integrity, transparency, and efficiency and will directly support National Star’s ability to deliver high-quality services to those who need them most.

We are not standing still and key to this role will be a drive for change, challenging existing systems and controls to ensure that the organisation is using best practice to minimise risk whilst shaping and strengthening our financial systems at a time of growth and innovation.

About You

We are looking for a highly capable, qualified finance professional who combines strong technical expertise with a values-driven approach to leadership.

You will have:

• Demonstrable experience in a senior financial control or financial reporting role, ideally within the charity, education, or care sectors.

• In-depth knowledge of financial compliance, VAT, and charity accounting standards.

• Excellent communication skills, with the confidence to advise senior stakeholders and influence decision-making.

• Strong leadership skills, with the ability to manage a team and collaborate across departments.

• A proactive and solutions-focused mindset, with a commitment to continuous improvement.

• A values-led mindset and genuine commitment to the mission and purpose of National Star.

Why Work with Us?

Joining National Star means becoming part of an organisation that is making a tangible difference in people’s lives every single day. You will be supported by a dedicated team and have the opportunity to shape and strengthen our financial systems at a time of growth and innovation.

We offer:

• £250 welcome bonus (on completion of probation)

• Flexible working arrangements

• Wider range of benefits and pension scheme.

• Ongoing professional development and training

• A friendly, inclusive and mission-led working culture

Reports to: Fundraising and Engagement Manager

Direct reports: none

Location: Unit 7, FBC, 40 Bowling Green Lane, London, EC1R 0NE

Status, hours: Permanent, full time

Salary: Grade D, salary in the range of £32,254 - £35,560 (includes 11% London Weighting), plus benefits.

Role Summary

This role will support the expanding team with all engagement activities to ensure that good relationships are maintained with all Alcohol Change UK (ACUK) supporters, beneficiaries and volunteers. The Engagement Officer will undertake administration related to volunteer recruitment and recording of volunteer activities as well as being the first point of contact for the team ensuring ACUK delivers high levels of support to our volunteers. The role will also be responsible for creating content and delivering elements of our engagement communication programme.

Key Tasks and Responsibilities 

Please refer to the candidate pack for role and responsibilities of this post.

Important note: We monitor for use of AI in responses and will reject applications containing AI generated answers. 

We are seeking a personable, highly organised administrator to assist our HR Manager with recruitment, professional development, payroll preparation and other HR tasks; and to assist the COO with administration for the Board of Trustees and occasional PA duties.

Our successful candidate will bring proven administrative/clerical experience, ideally gained in a cultural or charitable environment, plus either some experience of HR or an enthusiasm to learn HR practice. Exceptional organisational and communication skills, along with a ‘can do’ attitude and a high level of attention to detail are essential for this role. Experience of minute-taking would be beneficial, as well as a GCSE in maths, plus absolute discretion and good humour.

If you are excited by this opportunity and have the skills and experience we’re looking for, then take a look at the application pack where you’ll find more information about the job and how to apply. The application pack and form are available on our website. 

CLOSING DATE FOR APPLICATIONS: 9am, Friday 25 April 2025

INTERVIEWS: Tuesday 29 April 2025 at Perry Green, East Hertfordshire.

OVERVIEW OF THE ROLE 

We have worked in partnership with the Young Roots charity for the last five years providing a service to young, unaccompanied asylum seekers aged between 16 and 25 and we are looking for a Senior Clinical Psychologist to manage and support this work.

As a Senior Clinical Psychologist within the Young Roots psychology service, you will report to a Senior Clinical Psychologist at HBF/Head of Therapies and manage the clinical services of the Young Roots Partnership.

This role will include management of the overall partnership project, delivery of highly specialised psychological assessments for both medico-legal and clinical purposes, provision of appropriate evidence-based therapies, delivery of clinical supervision to qualified clinicians, assistant and trainee clinical psychologists on final year specialist placements, and non-clinical members of staff. The role will also include input into policy, research and fundraising and delivery of consultancy and training.

We are looking for someone who is committed to working therapeutically with young people who experienced human rights abuses and post-migration stressors and present with trauma spectrum disorders, depression, and anxiety as a result. In addition to proven experience in working therapeutically with this client group, the candidate will have a passion for human rights work beyond the individual client work, and a desire to contribute to effecting change at a policy level.  This role requires the ability to react and respond creatively and appropriately to the needs of the charity.

MAIN DUTIES AND RESPONSIBILITIES

Under the supervision of senior clinicians at the Helen Bamber Foundation, work independently to ensure the delivery of a range of evidence based psychological therapies to clients.

· Provide specialist psychological assessments and deliver trauma-focused psychological therapies to clients of the Helen Bamber Foundation.

· Train in the preparation of medico-legal reports and where relevant, contribute to the preparation of these reports for clients.

· Develop and carry out audits and research projects.

· Provide internal and external training in collaboration with your line manager.

· Supervise junior staff. This may include newly qualified psychologists, trainee clinical psychologists, assistant psychologists, and research assistants.

· Provide supervisory support for non-clinical staff where needed.

· Liaise with other non-statutory and statutory organisations on matters of clinical care, safeguarding and policy.

· Monitor the effectiveness of the interventions provided and provide feedback to funding bodies in the form of data and reports.

· Promote the work of the Helen Bamber Foundation at conferences and other events.

Responsible to: Support Team Manager

Responsible for: Live In Support Workers

Location: Baca office, Loughborough, England with regular travel to Loughborough and locations where Baca’s services are delivered

Hours: 37.5 hrs per week (incorporating evening and weekend hours and be part of the on-call team to deliver out of hours emergency support where necessary)

Salary: £29,009 to £31,203 per annum for full time.

Contract: Permanent

About Us:
Baca is dedicated to welcoming, equipping, and supporting young refugees to feel safe and thrive. We create an inspiring environment that raises hope and strengthens resilience, working in partnership with key external stakeholders.

Role Overview:
We are seeking a passionate and dedicated Senior Support Worker and Deputy Team Manager to join our Support Team. The successful candidate will lead by example, ensuring the highest quality of service delivery in line with Baca's vision, mission, and values. This role involves supporting the team manager in day-to-day operations, decision-making, and problem-solving to achieve key outcomes for young people. These include improved physical and emotional wellbeing, increased engagement with education, employment, and training, social engagement, and personal safety.

Key Responsibilities:

• Lead the support team to deliver high-quality services to young people.
• Support the team manager in daily operations and decision-making.
• Organise and coordinate meetings to achieve desired outcomes.
• Lead decision-making about young people's progress and transitions.
• Coordinate and deliver the young people's voice project helping us to make sure our young people are heard.
• Participate in the on-call team, providing support outside of work hours.
• Coordinate and deliver training, induction, and support for new support workers.
• Develop and share knowledge relevant to the role with the team.
• Provide support and supervision for the Live-In Support Workers.
• Work closely with all Baca teams and external stakeholders to enable young people to move towards independence.
• Ensure young people's accommodation meets regulations and is suitable for purpose.

As a Support Worker:

• Provide high-quality support and care to young people, ensuring their holistic development.
• Work proactively to safeguard young people and resolve any issues that arise.
• Be a role model, offering care and compassion without discrimination.
• Support young people in developing essential life skills and preparing for independent living.
• Engage young people in education, vocational training, and hobbies.
• Foster positive relationships within the community and support social engagement.
• Plan and participate in day trips and annual residential weeks.
• Develop partnerships with social workers, solicitors, teachers, volunteers, and other partners.
• Maintain excellent communication and keep accurate records.

General Duties:

• Be a role model, practicing Baca's values.
• Play an active and supportive role within the organisation.
• Take ownership of administrative tasks, including risk assessments.
• Maintain strict confidentiality and adhere to Baca's policies.
• Treat all staff and young people fairly and without prejudice.
• Employ correct procedures for safeguarding incidences or concerns.
• Work flexible hours as needed.

Personal Specification:
Baca is looking for someone who can be a positive role model in establishing holistic and therapeutic services for young refugees. The successful applicant will be passionate about our work, able to lead by example, and build an empowering environment. They will work constructively with local authorities, develop key external relationships, and work well with the staff team. The role requires an enhanced DBS check and the ability to travel across the UK, including overnight stays.

Competency Requirements:

• Highly organised, able to work under pressure, and prioritise tasks.
• Passionate, humble, disciplined, wise, determined, proactive, self-starter, courageous.
• Alignment with Baca's values and strategic goals.
• Ability to respond to change and lead with hope, patience, calmness, and tenacity.
• Critical and creative thinking to innovate solutions and make challenging decisions.
• Resilience and ability to meet deadlines.
• Proven experience in coordinating tasks, people, and activities.
• Experience working with unaccompanied asylum-seeking and trafficked young people (desirable).
• Strong organisational, project, and time management skills.
• Excellent communication and presentation skills (desirable).
• Ability to build partnerships with external stakeholders.
• Ability to drive/travel to all locations where Baca's service is delivered.

Application Process:

If you are passionate about making a difference and meet the above criteria, we would love to hear from you. If suitably strong candidates are shortlisted before the deadline, in-person interviews will take place immediately after shortlisting.

Join us at Baca and help us support young people to rebuild their lives and achieve their dreams!

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Specialist Housing IDVA

Salary: £26,000 - £32,000 Pro Rata

Location: Hammersmith (with possible co-location with key partners)

Hours: 4 days / 28 hours a week

Contract: Fixed Term until 31 March 2026

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

The Specialist Housing Advocate will work within a dynamic, fast paced team to provide intervention, advocacy and support that empowers women and ensures that the voice of survivors informs every stage of their journey towards improved safety. This is a new and exciting service, and we are looking for someone passionate about ensuring that all survivors of domestic abuse are able to access safe and appropriate accommodation which meets their needs.

To be successful as Specialist Housing IDVA you will need the below experience and skills:

You will have an excellent understanding of domestic abuse and its effects on survivors and their children, and of best practice within the domestic abuse and housing sectors. You will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. The post holder will hold a caseload of survivors and will also be required to support Advance’s duty team on a rota basis which will involve completing intake assessments and providing crisis intervention support.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Closing Date for Applications: 4th May 2025

Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

A 35-hour working week

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

If you are looking for a new challenge in a friendly, caring and ambitious charity, then Head of Charity at Oxford Health Charity (OHC) may be the role for you.

We are seeking a dynamic leader who will drive the strategic leadership and delivery of all OHC functions and lead Volunteering Services across the Trust. A key focus will be leading on major gift fundraising and major donor relations through an ambitious and sustainable fundraising strategy. 

You'll lead our charity team, overseeing all operations and ensuring delivery of strategic and operational plans. Your financial oversight will ensure resources are managed effectively, and you will be responsible for producing the charity’s Annual Report and Accounts, ensuring transparency and accountability.

Leading on major gifts fundraising, building relationships with major donors, trusts, foundations, and corporate partners, you’ll develop a strong pipeline of major donors securing gifts of £5,000 and above while promoting legacy giving and corporate partnerships. 

We are seeking an experienced charity leader with a strong background in fundraising, a proven track record in securing high-value gifts and developing donor relationships. Strong leadership skills, strategic thinking, and experience managing complex budgets are essential.

If you’re ready to lead with purpose and compassion and make a lasting difference to our patients, staff and community, we would love to hear from you!   

Main duties of the job
This is a rare opportunity to make a tangible impact by securing philanthropic support to enhance patient care and staff wellbeing. Main duties of this role include: 

• Develop and implement a charity strategy for OHC and other relevant supporting strategies in collaboration with the Board 
• With the Executive Director of Corporate Affairs, provide vision and leadership for the charity setting the overall vision and strategic direction, ensuring alignment with its mission and values
• Take ownership and lead on major gifts fundraising including solicitation and stewardship plans to establish a portfolio of major donors and prospects to include High Net Worth Individuals, Trusts & Foundations and corporates. A specific focus is on securing donations in excess of £5,000 from major donors by initiating, promoting legacy giving and developing long term relationships between supporters, prospective supporters and Oxford Health Trust/Charity
• Ensure appropriate governance is in place for reporting to the Charity Committee and the Charity Board on the charity’s activities.
• Lead, manage and support the Charity Team, empowering them to develop and deliver to the highest level.
• Developing and implementing volunteer roles across the organisation in line with the Volunteer Strategy and organisational strategy and ensuring that appropriate systems and processes are in place for the management of volunteers.

Winston’s Wish is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. This role is new and exciting and will play a vital part in helping Winston’s Wish turn up the dial across our Mass Participation strategy.

The Head of Mass Participation Fundraising is responsible for overseeing our mass fundraising team. Leading the Events, Community and Individual Giving teams to maximise income and to introduce and lead on a new and exciting mass participation programme. Developing outstanding supporter relationships and delivering long-term sustainable income through innovative, audience led fundraising.

MAIN RESPONSIBILITIES  

Specific Duties 

Leadership

• To lead and inspire the Mass Participation team fostering a collaborative and high performing culture that delivers against income and objectives
• Provide clear and supportive leadership that motivates staff to achieve, develop and grow in their roles
• Undertake quarterly reviews for all direct reports

Mass Participation Fundraising

• Lead the development of all fundraising products, propositions and community and events, to effectively acquire and engage our mass audience target markets
• Use innovation and donor and market research to help define and shape Winston Wish’s Mass fundraising offer
• Lead the development of a robust lottery programme
• Work collaboratively with the Director of Income Generation to develop an approach to Gifts in Wills and legacy marketing
• Maximise income, by overseeing the development of key income sources, including community, challenge events, in memoriam and regular giving programmes
• Drive an innovation-focused culture, constantly evolving our product offerings to expand the charity’s reach and impact
• Maintain up-to-date knowledge on sector and market trends, the legal environment impacting on public fundraising and ensure compliance with standards determined by Fundraising Regulator
• Lead on the development and execution of acquisition strategies to meet agreed targets
• Lead on the development and execution of retention, conversion and upgrade strategies to ensure donor LTV and sustainable income

Strategy, Planning and reporting

• Develop and execute bold strategies to grow the charity’s mass participation portfolio, optimising supporter journey and maximising income generation
• Work with the Director of Income Generation and the Head of Mass Participation Fundraising to develop the annual budget, including leading on monthly performance reports and contributing to quarterly reforecasts and reporting against KPI’s and milestones
• Oversee the development of supporter journeys and stewardship of all mass audiences and key community relationships to maximise retention and ensure long-term income growth

Collaboration

• In collaboration with the Marketing Communications team, oversee the development of compelling integrated fundraising acquisition and engagement plans
• Liaise with trustees’ internal stakeholders to develop Mass fundraising activity, and contribute to reporting for trustees and SLT as required
• Manage key agency relationships to deliver successful fundraising

All Staff 

• Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities. 
• Promote equality of opportunity, diversity and anti-racism in accordance with Winston’s Wish policies. 
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).    
• Work to objectives, targets and work plans agreed with your line manager. 
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required. 
• Take an active part in the Quarterly review process and participate in training agreed with your line manager. 
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy. 

PERSON SPECIFICATION  

Essential 

• A proven track record in mass participation or public fundraising roles leading on the development of new, successful programmes
• Demonstratable strong strategic planning skills and the ability to develop and implement long-term strategies to achieve fundraising targets and enhance the charity's mission
• Proven leadership and people management skills, with experience in overseeing multi-disciplinary teams. Essential experience includes team leadership, staff motivation, setting clear objectives, and fostering a collaborative work environment
• Experience in effectively developing, managing and reporting complex income and expenditure budgets
• Exceptional communication and negotiation skills, with the ability to influence at senior levels and excellent written skills
• Excellent relationship-building and stakeholder management skills
• Excellent analytical skills, making informed and balanced decisions or recommendations, understanding the impact of decisions
• Experience of engaging supporters, volunteers and the public
• Understanding of the importance of delivering a positive supporter experience and experience in creating and delivering stewardship plans
• A proven track record of using data and insight to make effective decisions
• Experience of identifying and delivering innovative approaches
• Significant knowledge of the fundraising events and mass participation sector and understanding of the needs of participants
• A proactive and results-driven mindset.

Desirable  

• Experience in managing, supporting, developing and motivating colleagues in a digital first organisation
• Experience of salesforce or other similar CRM systems
• Evidence of continued professional development

Recruitment Timetable

• Application deadline: Monday 28th April 2025
• Interviews: w/c 5th May 2025
• Interview location: MS Teams

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.