Service Manager Jobs in Watford, Hertfordshire
Are you an experienced finance professional passionate about using your expertise to support organisations with meaningful missions? The Royal College of Radiologists (RCR) is a medical charity with a focus on supporting doctors who lead in clinical radiology and clinical oncology ultimately working to improve patient outcomes and we are looking for a talented Senior Accountant & Finance Business Partner to join us.
As our Senior Accountant & Finance Business Partner, you will play a crucial role in providing financial insight, advice and support to key stakeholders across the organisation. You will be a trusted adviser to non-finance teams helping them to understand financial data and make informed decisions. You will be a key element of the high-performing and credible finance team, supporting both the Head of Finance, the Management Accountant and the Assistant Accountant in operational finance and in ongoing delivery of accurate financial information on which the business partnering relies.
To be successful in this role you will have strong analytical skills, providing financial analysis, forecasting and budgeting advice to drive performance and operational efficiency. You will have the ability to build and maintain effective working relationships, collaborating with a variety of stakeholders across the RCR. Having strong commercial acumen, you will be able to communicate with and influence a range of audiences effectively with an understanding that strong, reliable financial data is the foundation of a successful business and is a primary deliverable.
You will be a pivotal player within the finance team delivering an excellent service to teams across the RCR. You will have the opportunity to work with dedicated professionals who are passionate about our mission and making a difference. This role will suit someone who has worked as across business partnering and management / financial accounting in their recent roles, and who is inquisitive and driven.
What you’ll do:
- Deliver a decision support service to managers and directors to deliver improved financial performance outcomes for the RCR.
- Ensure that partners use effective financial controls over their spend and income conforming to RCR’s policies and to optimise RCR’s outcomes.
- Support the partners in the production of outturn forecasts, budgets and multiyear financial plans that conform to RCR’s financial needs.
- Provide effective analytical insight and advice to partners and Head of Finance to maximise the return on investment and support for implementing change to improve outcomes.
- Supporting RCR’s regular financial and non-financial performance reporting with analytical advice, insight and commentaries.
- Support the wider finance team in delivering timely management information
- Help with system development within the finance team such as upgrades
- Cover for the Head of finance in their absence.
What you’ll need:
- Professional qualification (ACA, ACCA, CIMA etc)
- Experience of both financial business partnering role and accounting role.
- Excellent commercial skills, including the ability to lead or support negotiations and to influence and motivate others.
- Ability to communicate effectively with non-technical/non-professional audiences.
- An enquiring and analytical mindset with the ability to spot risks, to dig further to follow up on problems and work through issues to offer practical solutions.
- Experience of collaborative work across functions to support others in delivering tasks and projects.
This is a new and exciting opportunity to join a proactive and high-performing finance team in a charity with a meaningful mission. Please find out more about the Senior Accountant and Finance Business Partner role, the RCR and instructions on how to apply in the candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
We reserve the right to close this vacancy early if we receive sufficient applications.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary
This role is an expansion of our employment pathway and will be our first dedicated employment coach for our students.
PiP has developed a unique reputation for our experience and quality of employment support for adults with learning disabilities. This has led to an increased number of referrals with a focus on employment, an expansion of our in-house social enterprise capacity, and more employers keen to work alongside us to diversify their staff base.
PiP is keen to respond to and meet this demand. This role for us is the next step in doing so, allowing us to increase our job coaching capacity and providing more dedicated resource for students on their employment journey. As to date our coaching has been delivered across our existing staff team.
Who We Are
PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential, and to lead lives that are as independent as possible.
Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our students.
What You’ll Need
- Working with people with learning disabilities, or a similar client group
- Experience of training, education, or employment support delivery
- Experience of job coaching or supporting work placements
- Understanding of and commitment to a person-centred approach
- An understanding of the needs of employers and ability to articulate the benefits of having a diverse workforce to businesses
- Able to establish, develop and maintain constructive and professional relationships, both internal and external, with a wide variety of professional and carers
- Evidenced experience of success in building strong and positive relationships with a variety of people and organisations
What We Offer:
· The salary for this role is circa £29,500 dependent on experience with incremental pay progression.
You'll get 25 days holiday + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish.
· An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)
· We offer a travel subsidy of up to £7.50 per day to help with the cost of commuting.
· We provide a 4% pension contribution
· Incremental pay progression
· It's an early finish on Fridays - we close once all students leave around 4pm.
· Free Employee Assistance Programme 24/7 including access to counselling
· We offer regular team meals and social-generally during work hours and they are optional.
· We offer a cycle-to-work scheme and other staff discounts
Our Mission
PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users.
Our commitments
PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.
We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities.
PiP keeps all personal information confidential and in line with current data protection legislation and GDPR.
Closing Date: November 17th 2024
We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates.
Empowering adults with learning disabilities to achieve their ambitions.
We are currently looking for a CRM Systems Manager to join our IT department on a full time permanent basis.
As part of the Digital Systems team, the CRM Systems Manager is responsible for managing the organisation’s Ticketing, Customer Relationship Management and Fundraising CRM application and associated systems. This multifaceted role covers the ongoing support, training and continuous improvement of the applications.
The System Manager oversees system administration and ensures helpdesk requests are resolved appropriately and efficiently, to maximise system effectiveness and high standards of customer service.
The successful candidate will work across a variety of responsibilities which include but are not limited to:
- Provide support to Southbank Centre and the resident orchestras on CRM, ticketing and other systems
- Research, plan and implement improvements to CRM, ticketing and other relevant systems
- Deliver training on CRM, ticketing and other systems for Southbank Centre and the resident orchestras
- Supplier management
- Supervise industry standard management and best practice processing of data relating to system database and tools to provide high-quality business information
- Take part in the relevant system communities and keep on top of the latest improvements, issues and ideas
- Support system integration and contribute to the development of Southbank Centre’s information architecture
- Contribute to compliance with relevant legislation (e.g. GDPR), regulation and best practice
To learn more about the role please download the Job Description from our career page.
We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview for this role please indicate this on your application form. Interviews will take place at Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email our People Team and we will be in touch with you to make the necessary arrangements.
By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. SC is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.
If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.
Southbank Centre
The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.
Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.
The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.
Our Artistic Mission
The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.
At the Southbank Centre we believe in:
Creating welcoming spaces
- Because upholding respect, safety and belonging is at the heart of vibrant teams and communities.
- This means us all taking responsibility for shaping and protecting a kind, compassionate and inclusive environment for others.
Making wonderful experiences together
- Because we all contribute to amazing artistic moments at the Southbank Centre.
- This means us all understanding and valuing the different parts we play in creating enjoyment and success.
Sparking new thinking
- Because different views and thought-provoking conversations inspire innovation, learning and growth.
- This means everyone having a desire to learn and being open to evaluating how they think and work.
Benefits & Perks:
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:
- A min 5% employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment
- 28 days annual leave, plus bank holidays (pro-rata for part time employees)
- Hybrid working model (3 days office working, 2 days from home)
- Enhanced sick pay
- Enhanced family leave benefits
- Up to 30% discounts at onsite retail, food and beverage vendors
- Staff ticket offers for Southbank Centre events
- Free entry to Hayward Gallery
- Free/discounted entry with other reciprocal organisations
- Free staff yoga
- Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7
- Season ticket loan
- Cycle to work scheme
The deadline for applications is 23:59 on the closing date for the job posting.
The client requests no contact from agencies or media sales.
Age UK is recruiting! We have a fantastic opportunity for a Store Manager to join our friendly and supportive team in Beaconsfield, Buckinghamshire.
Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.
As Store Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.
If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this may be the role for you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.
You will have:
- Experience in a performance driven retail/customer centric environment
- Experience of managing people
- Ability to lift and carry bags of stock up to 10kg's
- Ability to build, retain and develop a team
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Ability to manage time under conflicting priorities
- Ability to motivate self and others
- An open and adaptable approach to change and be able to support others through it
- Experience of communicating with a diverse workforce and customer base
- Ability to establish and maintain successful retail processes and merchandising
- IT literacy and numeracy skills
What we offer in return:
- A 35 hour working week
- 25 days holiday + bank holiday allowance
- A generous pension - we will contribute 8%
- Great discounts and rewards through Blue Light Card and BenefitHub
- Life assurance, Bupa health cashback plan
- Tickets for Good - Free and discounted tickets for events
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a talented operations manager who will enable us to keep running operations for AIM itself. This could include human resource management, finance, team productivity improvements and managing the community office workspace, as well as providing support to our incubated high-impact charities, both with their initial set-up and on an ongoing ad hoc basis.
IMPORTANT: This is a summarised version of the job advert for CharityJob's purposes. Clicking 'Apply' will take you to the complete and detailed version on our website, where you'll also be able to apply.
ABOUT THE ROLE
People who work in operations have a multiplier effect, increasing the efficiency of their colleagues within the organisation by constructing processes that ensure the organisation operates smoothly and at top capacity. An excellent and more succinct description of operations management as a field comes from Gabrielle Zevin’s Tomorrow, Tomorrow and Tomorrow:
Though it took Sadie years to admit this to Sam, Marx did prove incredibly useful that summer. No, Marx wasn’t a game designer. He wasn’t an ace programmer, like Sadie, and he couldn’t draw, like Sam. But he did almost everything else for them, and his contributions ranged from the pedestrian, but necessary, to the creatively essential. Marx organised workflow, so Sadie and Sam were more aware of what the other was doing and what they needed to be doing. He made long lists of supplies they would need. He was more than liberal with his credit card—they always needed more memory and storage, and they were regularly burning out graphics cards—and he must have made fifty trips to the large computer store in Central Square that summer. He opened a bank account, and an LLC, Go, Ichigo, Go. He arranged for them to pay taxes (which saved them money in the short term by making their business purchases tax-free), and if, at some point, they needed to hire people, which he knew they would, he set them up for that, too. He made sure everyone ate, hydrated, and slept (at least a little), and he kept their workspaces clean and free of chaos.
The Operations team provides operational support to AIM (e.g., human resource management, finance, productivity). The team also supports our incubated charities, assisting with their initial set-up after the program so they can hit the ground running, as well as ongoing ad-hoc requests and advice as needed. Added to this, Operations supports other participants in programs run by AIM(e.g., people completing fellowships with our research team). While this is less than for the Charity Entrepreneurship Incubation Program, it increases as these programs mature.
Our Operations team currently consists of ~2.8 FTE – our Chief Operating Officer (previous Managing Director and CTO of Founders Pledge), our Director of Operations (with a mixed background in legal services, management consulting, and scale-up operations), and a Senior Operations Manager (with a background in risk and security management in low- and middle-income countries). The team also relies on external contractors for some of its functions (e.g., bookkeeping, legal advice).
SPECIFIC RESPONSIBILITIES
The exact % split might vary throughout 2025 depending on AIM’s program strategy and number of programs after our yearly evaluation
Employee experience
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Supporting the development and implementation of HR initiatives and systems
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Providing advice on policies and procedures
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Assisting in performance management processes
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Supporting the management of disciplinary and grievance issues
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Maintaining employee records according to policy and legal requirements
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Reviewing employment and working conditions to ensure legal compliance
Grants and compliance management support
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Support with processing almost £2M in grants per year for seed grants and other funding circles etc.
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Maintain grant tracking systems and ensure accurate reporting
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Ensure legal and regulatory compliance, particularly in the UK
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Support risk management initiatives, including cybersecurity
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Improve grants-related processes and procedures for efficiency
Event logistics
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Organising internal and external events like our Christmas party, retreats, and community co-working days; contingency planning, determining objectives and conducting post-mortems
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Assisting the Recruitment team with logistics needs (e.g., booking travel and accommodation, getting materials to venues)
Automating workflows and building internal tools
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Identifying opportunities to systematise or automate processes with a view to increasing efficiency
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Responding to internal calls for greater systematisation (e.g. “we need a CRM”), mapping out costs and benefits
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Leveraging spreadsheets, no-code and low-code tools to build internal systems
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Maintaining internal systems and refining based on quick feedback loops and user feedback.
Overseeing our facilities management
- For our London office and residential accommodation, we are managing an external service provider tasked with the regular upkeep and operation of these facilities. There is some chance that the functions performed by this external service provider are brought in-house, but at the moment we expect this function to remain outsourced and for the Operations Manager to play an overseeing role.
Ad hoc tasks
- We believe that the above describes the key buckets, but in essence, the Operations team tends to step in and be needed wherever their help is cost-effective to solve or prevent problems
FUTURE GROWTH TRAJECTORIES
Future growth trajectories for excelling hires could look like:
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As an entry-level role, you’d have the opportunity to advance to Senior Operations Manager and eventually Director of Operations (although the latter would depend on a vacancy being available)
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There would be room for specialising in a specific area of Operations, such as HR or finance
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As part of your professional development, we could explore more technical routes such as investing in coding or no-code training
EXAMPLE OF THE WORK YOU'LL BE DOING
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After an initial brief, independently organise the entire lifecycle of an event at our office expecting between ~15-50 people to attend. You would know the goal of the event, some parameters like the budget, and would have some light assistance from other staff or external partners with whom we’re co-hosting the event.
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Effectively acting as an office manager/all-rounder for AIM’s London office. This means overseeing day-to-day operations to ensure smooth functioning, including managing office supplies, coordinating with service providers and contractors, and promptly triaging and resolving issues as they arise. Additionally, it means implementing and improving office policies, such as policies around hotdesking, inviting and vetting guests, meeting room usage, etc.
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After supporting another department with their work, you realise that a series of manual steps they take could be made much more efficient by creating an automated workflow using Airtable and Zapier. You follow a user-centred design process to collect information about requirements, must-haves and nice-to-haves and then build a prototype to later test and refine.
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Entirely oversee our managed accommodation for staff and program participants, responding to booking requests and changes, ensuring seamless check-in and check-out procedures, and promptly responding to requests or issues.
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Knowing AIM’s internal policies and ensuring they’re being followed. For example, reviewing expenditure at the end of the month and checking adherence to our Financial Controls Policy, touching base with staff to check whether they have a professional development plan in place.
ABOUT YOU
This role will likely suit an early to mid-level operations generalist, but we’re also very interested in hearing from more senior operations specialists as there is room for future growth in responsibilities within the organisation depending on competency and expertise. We would also be keen for talented recent graduates applying for this position as many areas of responsibility can be learned by a quick learner fairly fast.
We expect excellent candidates will meet many (but not all) of the criteria below. We encourage you to apply even if you do not meet all of the listed characteristics. In the past, we've offered positions to applicants who demonstrated strong overall potential, providing training to address skill gaps. We prioritise high general ability, a strong work ethic, and alignment with our values, methods, and approach to maximising global impact over specific prior work experience or backgrounds. We sketch a picture of potential ideal candidates to give a more concrete sense of what particularly strong candidates might look like, not to discourage interested readers from applying.
THE IDEAL CANDIDATE
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Has a bias to action, meaning they prioritise taking initiative when they see a problem and make decisions quickly to drive progress and maintain momentum
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They are excited to play a supporting role and to step up and take pride in doing whatever needs to be done
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They use techniques that allow them always to be moving forward (e.g. prioritisation, time-boxing), and find it easy to pivot in the face of new information (i.e. don’t succumb to the sunk cost fallacy)
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Learns new skills or becomes familiar with new processes quickly, particularly by diving in head first and learning by doing.
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Is a highly organised, conscientious person and often relied upon to organise something (e.g., a holiday)
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Leans towards frugal solutions (e.g., the second cheapest product), using 80/20 principles, and cheap tests / MVP testing over perfection where possible
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Has had positive past experiences testing aspects of this role before (e.g., maybe they have organised an event from scratch before and both enjoyed it and had positive results)
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Is thinking of their career trajectory as in operations management or closely related fields rather than as a stepping stone to a different career
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Is generally tech-savvy and, for example, defaults to a spreadsheet or finds appropriate tools when trying to solve a problem
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Is a tactful person who can adeptly communicate about delicate issues
Desirable specific skills and areas of experience include:
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Previous experience using Google Workspace suite of apps (i.e. Gmail, Docs, Sheets, Slides)
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Previous experience or willingness to learn how to use Slack, Asana, Airtable and Zapier
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Comfort working in a start-up environment. This means:
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Wearing multiple hats: Ability to take on diverse tasks beyond a single job description.
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Adaptability to change: Thrives in a fast-paced setting where priorities can shift rapidly, and new challenges arise unexpectedly.
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Proactive problem-solving: Takes initiative to identify and address issues independently, often with limited resources.
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Comfort with ambiguity: Operates effectively without always having clear guidelines or established processes, using creativity and resourcefulness.
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Team collaboration: Works closely with a small team, where collaboration and communication are key to success.
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Ownership of projects: Takes full responsibility for projects from conception to completion, often with minimal oversight.
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WHAT WE OFFER
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A job with a large, tangible impact on the world - your work will attract and select the founders of new field-leading charities and for-profit companies, as well as high-impact researchers and AIM staff
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High levels of intellectual challenge, autonomy, variety, and learning on the job
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An informal, fun, warm, and supportive work environment with high talent density. Our office in East London houses about 50% of our staff, dozens of charity founders and staff, and hosts a range of co-working opportunities and social events for the wider impactful entrepreneurship London community
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Become a part of our international network of ambitious, driven entrepreneurs and highly talented philanthropic professionals
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A true start-up culture, including low bureaucracy, a quick and collaborative work spirit, and high levels of talent density
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Significant opportunities to attend events and conferences to represent AIM, including international travel
BENEFITS
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A flexible working schedule, 30 paid days off per year, and unlimited sick leave
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UK visa sponsorship, if needed, as well as support with moving costs if relocating to London
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An annual costs-covered retreat to bring our whole team together to celebrate our achievements
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A workspace in our vibrant central London office, which is a hub for our program alumni and high-impact organisations/professionals
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Parental, dependents, and compassionate leave schemes
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A range of other benefits, including a payroll giving scheme, staff tenure donation scheme, contributions towards professional development and IT costs, and a workplace pension
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We are open to discussing specific personalised perks or benefits that may enhance your work experience
APPLICATION PROCESS
Our application processes aim to be highly predictive, time-effective, and informative for you. Our process consists only of stages that our best evidence suggests are predictive of success on the job (such as test tasks) rather than more common but less predictive stages (such as cover letters). We only invite candidates to the next stage if we think they have a good chance of passing it, and take care to choose tasks and interview questions that will also give you a good sense of the role and our culture.
Applicants will be asked to complete the following stages:
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Submitting our general application form (30 minutes to 1 hour),
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A general test task (2-3 hours) with the top 10 to 30 candidates,
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An initial interview (15 minutes) with the top 10-20 candidates,
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A test task simulating the work you would do in your role (2-3 hours) with the top 5-15 candidates,
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A final, more in-depth interview (~60 minutes) with the final 2-5 candidates.
We will also conduct a reference check before making an offer. Each stage typically takes 1-2 weeks from the end of the application deadline, and we hope to make an offer within ~8 weeks of the application deadline. Ideally, the candidate will begin onboarding as soon as possible after an offer is made. We strongly prefer candidates to join the team by January 2025, but we would consider a different date for an ideal candidate.
We help you find and transition to a high-impact career with comprehensive support, removing barriers and accelerating your journey to maximize good.
We are seeking a passionate and experienced Fundraising Manager to join our small and dynamic team during an exciting period of growth for the organisation. This newly created role will be crucial role in developing and implementing fundraising strategies to support our mission and ensure the financial sustainability of the Charity. It will include identifying new funding opportunities as well as producing several initiatives including building our regular donors, corporate partnerships and legacy campaigns.
We are looking for someone ambitious and creative with a positive attitude, happy to roll their sleeves up and get involved to enable us to achieve our goals.
This senior role will be part of our communications and fundraising team reporting to the Marketing Director and managing one member of staff initially.
This position offers an exciting opportunity for someone who is driven, innovative, and committed to making a positive impact across Neuroendocrine Cancer UK (NCUK).
To support and inform patients and families from diagnosis, enabling access to the best care and treatment.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
At Refugee Action Kingston (RAK) we're dedicated to helping the successful integration of refugees and people seeking asylum into the local community. With over three decades of experience, we provide a comprehensive range of services including welfare support, immigration and legal advice, education, counselling, and career guidance.
RAK employs 15 staff and currently has nearly 200 volunteers. In 2023/24 more than 2,000 people benefited from our services:
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1,171 clients accessed advice and advocacy services, including immigration advice
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305 clients attended our ESOL classes
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250 children, young people and families benefited from our after-school and family support services
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61 people were supported by our counselling team
What we can offer you
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Work in a highly respected organisation punching above its weight – providing quality support to over 2,000 individuals and families a year
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A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers working to quality standards
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A collaborative approach to meeting fundraising targets, working with our new Fundraiser and our Partnership and Digital Marketing Coordinator
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Flexible and hybrid working
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A committed community in south west London that supports RAK through volunteering, sharing information about our work, and donations
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Real potential for growth and a clear and deliverable strategy already in place
Our values
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Empathy: we put ourselves in the shoes of those we work with.
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Enterprise: we're innovative and resourceful in our approach to supporting refugees and people seeking asylum.
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Empowerment: we strive to empower our clients, helping them achieve their aspirations.
Role Overview
Location: We have an office in Kingston Upon Thames, greater London. Flexible and hybrid working is offered to all staff.
Hours: 35 hours per week (including paid half-hour lunch break)
Salary: £55,000 to £60,000 per annum permanent
Leave: 26 days per annum plus bank holidays
Responsible to: Chair of trustees
As the CEO of Refugee Action Kingston, you'll lead our organisation in supporting refugees and people seeking asylum in south west London to lead fulfilled and independent lives. Your responsibilities will include:
Strategic leadership
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Developing and implementing annual plans aligned with our strategy, in collaboration with the Board of Trustees, to achieve desired outcomes.
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Maintaining efficient systems for the charity's operations, ensuring good governance and financial sustainability.
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Overseeing all aspects of organisational management including finances, resources, services, and communications, in cooperation with trustees.
Governance and organisational management
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Working closely with trustees to direct and deliver RAK's objectives according to the charity's strategy.
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Leading and supporting the RAK team to fulfil objectives, emphasising client needs, monitoring outcomes, and integrating learning into operations.
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Ensuring compliance with governance requirements, supporting board responsibilities, and contributing to trustee meetings and reporting.
Financial management and human resources
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Ensuring effective financial management, leading finance and project management teams to maintain controls, preparing reports, and managing spending within budget.
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Developing organisational structure and processes for positive people and service management, adhering to legislation and quality standards.
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Fostering a healthy working culture that encourages staff and volunteers to excel, contribute ideas, and embrace diversity.
Fundraising
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Developing and executing RAK's fundraising strategy, exploring new avenues to diversify funding sources.
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Collaborating with RAK’s fundraiser to cultivate relationships with funders, submitting funding bids, and providing reporting.
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Focus on growing unrestricted funds to reduce reliance on grants.
Advocacy and influencing
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Cultivating strong relationships with stakeholders to amplify the impact of RAK's work.
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Advocating for the needs of our clients to local authorities, healthcare providers, and other relevant agencies.
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Maintaining an effective advice and advocacy service, meeting quality standards (AQS & OISC) and regulatory requirements.
General duties
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Undertaking any other related duties as required and appropriate to the role.
Person specification
Essential criteria
- Leadership and change management: proven track record of leading client-focused services, driving strategic development, and managing change effectively.
- Project and programme management: experience in creating and delivering complex projects aligned with strategic objectives.
- Fundraising expertise: understanding of fundraising importance in the charitable sector, with a history of successful and innovative fundraising initiatives.
- Digital proficiency: ability to harness digital tools so that roles are carried out efficiently and competently.
- Financial management: track record of managing budgets and contracts effectively.
- Analytical skills: experience in complex report writing and data analysis.
- Cultural awareness and commitment to EDI: a track record in promoting equality, diversity and inclusion, specifically in the context of working with refugees and people seeking asylum.
- Team leadership: excellent people skills, with the ability to empower and motivate staff and volunteers to operate effectively.
- Partnership building: strong ability to build partnerships, manage coalitions, and maintain positive relationships with stakeholders.
- Communication skills: excellent communication and persuasion skills, including experience in public speaking.
- Governance knowledge: understanding of governance principles in the voluntary or public sector.
- Safeguarding: experience in leading on safeguarding and health and safety.
Desirable Criteria
- Asylum system knowledge: lived experience related to displacement and migration is highly desirable together with an understanding of the asylum system.
- Policy and advocacy: experience in asylum-related policy or advocacy work.
- Commercial awareness: experience in negotiating with statutory, local, or voluntary organisations/authorities.
Our workplace
We want RAK to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thought.
RAK is an equal opportunities employer. We are committed to recruiting staff, trustees and volunteers who reflect the communities we serve and the wider community of London where we live and work. We particularly welcome applications from people: from Black, Asian and other minority-ethnic communities; refugee and migrant backgrounds; LGBTQ+ communities; with disabilities; and neurodiverse communities.
Asking for adjustments - RAK is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making changes for neurodiverse people, people with disabilities or long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please get in touch via the contact details on our website.
RAK is obliged to comply with the Asylum and Immigration Act (1996), and this requires certain documents to be presented by candidates before an offer of employment can be made. If you are invited to interview, we will ask you to bring these documents with you. For jobs which involve, for example, working with, or having access to children and/or vulnerable adults and their records, we will require an Enhanced Disclosure from the Criminal Records Bureau and need to have information from you regarding any previous, existing, or pending convictions or cautions. This will form part of the recruitment process if you are successful after interview.
Refugee Action Kingston exists to enable refugees and people who seek asylum to succeed as integrated members of the local community
The client requests no contact from agencies or media sales.
Membership Services Assistant
Advancement
Full-time
Permanent
£28,144 per annum
Application Deadline: 12pm (midday) on Monday 28 October 2024
The British Museum is seeking a Membership Services Assistant to join the Advancement department. The main purpose of this role is to deliver excellent customer care to Members and provide administrative support for the day-to-day running of the Membership Office.
Key areas of responsibility:
- Accurately process all new Membership applications, renewals, gift aid declarations, payments (including direct debit), event ticket applications, postal applications and donations to agreed procedures and service level standards.
- Deal with all general enquiries and correspondence, on the telephone, in writing or by email to agreed standards and procedures, escalating issues as necessary.
- Ensure data integrity is maintained, accurate data recorded and data processing protocols are adhered to at all times. Handle other relevant data processing and administration as required.
- Support the administration and organisation of Members' events as necessary and where necessary attend events outside of general working hours (TOIL will be given).
- Support the Membership Services Manager: Member Relations and Membership Services Coordinator: Member Relations as necessary in other tasks and duties related to customer care of Members.
About you:
- Educated to GCSE level or equivalent; English and Maths essential
- Experience of dealing with the public and diffusing difficult situations
- Excellent telephone manner and strong written correspondence skills
- Evidence of excellent customer service skills with experience in direct customer service, e.g. retail, reception, public affairs
- Experience of using CRM Databases or similar software and capable user of Microsoft packages
- Accuracy in data entry and excellent attention to detail
- Proven organisational and communication skills
- Ability to evaluate and improve repetitive tasks and procedures
- Enjoys working with people, as well as in a busy office environment while taking responsibility for a variety of tasks
About the British Museum:
Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists Dürer, Michelangelo and Rembrandt.
You can view a selection of our impressive collection of prints and drawings in our .
The Museum offers a competitive benefits package including:
- Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
- Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
- Free entry to a wide range of museums and exhibitions
- Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
- Interest-free travel, bicycle, and rental deposit loans
- Professional and personal development opportunities
- Employee Assistance Programme
- Discounts on food and gift shop purchases
Additional details:
For more information about this role, please see the job description.
If you have any additional needs that we should be aware of in order to support you with your application, please provide details
The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.
We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.
The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Job Title: Communications Manager: London Veterans
Hours: Part-time, 22.5 hours per week (3 days)
Location: The Poppy Factory, Richmond (Hybrid – 40% / 1 day per week in office)
Contract: Fixed term (18 months)
Salary: £40,000 per annum FTE (£24,000 pro rata for part time)
About Us:
The Poppy Factory is a charity with a rich heritage, supporting veterans and their families to live independent, fulfilling lives. We are seeking an experienced and motivated Communications Manager to join our team and help amplify the impact of the Thrive Together London programme, which supports veterans with mental health needs across the capital.
This is an exciting opportunity for a communications professional who thrives in a dynamic, mission-focused environment. If you are passionate about storytelling, community engagement, and supporting those who have served in the Armed Forces, we’d love to hear from you.
Your Impact:
In this role, you’ll bring veterans’ stories to life. Working alongside our project team and partners, you’ll help share the positive outcomes of our work—reducing stigma, improving mental wellbeing, and strengthening community ties. From creating engaging digital content to working directly with veterans and stakeholders, your storytelling will elevate the support we provide to those who served.
This is more than a communications role—it’s an opportunity to tell meaningful stories, build connections, and amplify the voices of a community that deserves to be heard. If you’re passionate about crafting impactful narratives and creating a lasting difference, we’d love to meet you.
What We’re Looking For:
You’re an experienced communicator with a talent for building relationships and creating content that resonates. Whether it’s writing, photography, video, or managing social media campaigns, you thrive in crafting messages that inspire action. You’re also driven by a desire to make a difference—especially when it comes to supporting those who have served in the military.
For further information, including the full job description for the role, please refer to the candidate pack.
Why Join Us?
By joining The Poppy Factory, you’ll be part of a proud legacy of service and compassion. This role offers flexible working, a competitive salary, and the chance to be part of a programme that’s changing lives. Together, we’ll ensure veterans across London receive the support they deserve.
How to apply
To apply for this position please send your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification as set out in the candidate pack and submit via the online application process. Please address your covering letter to Dan Hodges, Head of Communications.
For an informal conversation about the role, please contact Dan Hodges.
The closing date for applications will be 21 October 2024. Please note, we are unable to accept late or incomplete applications.
Equality, Diversity and Inclusion
We are committed to equality, valuing diversity and promoting inclusion within our workforce, including the volunteers who give their time to us. We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work. As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds.
As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates.
Additionally, we offer a guaranteed interview to veterans of the UK armed forces or members of the Reservist forces who meet the essential role criteria. Please make it clear in your application if you wish to be considered on this basis. Please note, to be eligible for consideration under this scheme your application must demonstrate that you meet the essential role criteria as set out in the person specification.
About The Poppy Factory
The Poppy Factory aims to be an exemplar employer. We recognise the impact that working with a challenging cohort can have on our staff, which is why we prioritise work/life balance and support mechanisms including training, supervision and EAP provision.
The Poppy Factory provides competitive terms and conditions of employment, including:
- Opportunity for home-based/hybrid and flexible working
- 28 days’ basic annual leave per year (including a day in lieu of Armistice Day, and 3 days’ Christmas closure), rising to 32 days with long service, plus bank holidays
- Double-matched pension contributions up to 10% employer contribution
The Poppy Factory supports veterans with health conditions and their families into employment, helping them overcome any barriers.
The client requests no contact from agencies or media sales.
A bit about us
Do you want to create a better world for animals? At the RSPCA, we believe all animals deserve kindness and respect. We work for the benefit of every animal – as well as pets, that includes farmed animals, wildlife, and animals used in science. Choose a career with us and make a difference for every kind.
We are looking for a new team member as a Scientific and Policy Manager - Major projects. You will be working as part of the companion animals science and policy team reporting into our Head of Companion Animals.
Our team uses robust evidence to advocate, campaign and influence attitudes, behaviour, policy and laws which effect positive change for companion, sporting and working animal welfare.
During this fixed term contract, which will run to February 2026, you will be using your scientific knowledge and influencing skills to drive some of our key strategic objectives including the breeding of animals to ensure health and welfare.
Fixed Term contract until February 2026.
Working hours: 35 hours per week; Monday - Friday.
Hybrid role: Your base will be at Blackfriars, London or Horsham West Sussex. Hybrid working isn't a tick exercise for us - we live the values. The expectation for this role will be 2 days per month and this is open to flex around you and the operation.
We role model our values through our people culture and keep connected through regular/daily check-in's and team meetings, your colleagues are always on hand to support or chat. It's important to us that you feel part of our team from the get go!
Are you ready to be part of our journey and make a difference?
What a day might look like for you
Here at RSPCA we know it's a cliche but no two days are the same; we've added a short summary of what the role entails, for a full insight please refer to the attached job description.
You will:
- Support the Head of Companion Animals with strategy development and implementation as necessary.
- Deputise for the Head at internal and external meetings.
- Assist with the preparation of departmental budgets, and make decisions on behalf of the Head in their absence.
- Lead the management of multiple projects which align with the extreme breeding strategy, allocating tasks to assigned resources in order to ensure that all projects meet agreed quality, cost and timescale parameters.
- Create a strong evidence base for the RSPCA's work on extreme breeding and other welfare issues affecting companion animals, including relevant scientific, legislative, ethical and animal welfare issues and developments in the UK and internationally.
- Monitor, review, analyse, report on and where appropriate respond to, reports and announcements from relevant bodies on proposed EU directives, domestic UK legislation, and the work of parliamentary select committees, Defra, and other governmental and NGO working groups relevant to extreme breeding.
- Be a lead representative for the Society at meetings on extreme breeding to promote its objectives to key stakeholders and target audiences up to the highest levels including government ministers, MPs and senior civil servants, industry and other external bodies, committees, working groups, government representatives and working groups and think tanks and produce associated briefing papers and reports.
- To produce reports on extreme breeding and other companion animal issues, and contribute to departmental newsletters and information sheets and material for RSPCA publications.
What makes a great Scientific and Policy Manager?
To succeed within this role, it is essential that you have:
- A degree level qualification in a relevant biological discipline, plus relevant experience.
- Specific and extensive expertise relevant to animal welfare and companion animals specific to the post.
- A broad knowledge and understanding of animal welfare issues.
- An excellent knowledge and understanding of legislation, regulations and relevant organisations in government, industry.
- Proven experience of developing and implementing successful theories of change and impactful strategies with clear outcomes and objectives.
- Proven experience of high level influencing.
- The ability to build and utilise networks of contacts effectively and to work in coalition with others.
- Proven expertise in developing policy positions, shaping agendas and working in coalition to achieve change.
- Demonstrable research and writing skills with the ability to effectively condense, summarise and make sense of large amounts of information quickly, pulling out salient points and spotting potential weaknesses or problems.
- Strong project management skills, along with great influencing and stakeholder management skills.
- Proven line management experience.
- You must also be aligned to our vision and values.
This role is both rewarding and challenging and it is a very exciting time to join the RSPCA, so if you have the skill set we are looking for, please apply!
Successful candidates for certain RSPCA roles will need to undergo a Disclosure and Barring Service (DBS) check.
Applicants must have the legal right to work in the UK - We are unable to sponsor visas at RSPCA
Final note from us & good luck with your application!
Interviews will take place on the 20th of November and will be held remotely.
Due to high interest in some of our roles, we review applications as they are received. This can occasionally result in positions closing earlier than advertised. Therefore, we strongly recommend submitting applications early. Unfortunately, we are unable to accept applications after the posted closing date.
We want to ensure we do all we can to give you a positive candidate experience through our recruitment. Whilst we do try to give feedback where we can, sometimes due to receiving high levels of applications, this may not always be possible
We recognise that a diverse and inclusive workforce is essential to achieving our core mission. For this reason we actively encourage a wide diversity of applications - in particular from members of minority ethnic groups, and people with disabilities - as these candidates are currently under-represented at the RSPCA.
Should you need any support with your application or interview process please contact us by email.
Our mission is to ensure animals have a good life by rescuing and caring for those in need, by advocating on behalf of all animals and by inspiring everyone to treat them with compassion and respect.
The client requests no contact from agencies or media sales.
Join Our Team as our new Finance Manager!
Are you a talented and motivated qualified accountant looking to make a meaningful impact?
Based in Eastcote, our charity provides crucial support to ADHD/autistic individuals, their families, and professionals, fostering neurodiverse-aware communities.
About the Role:
As Finance Manager, you will be at the heart of our charity’s operations, ensuring the smooth delivery of finance, resource, monitoring, HR, and contracting functions. Reporting to the Finance Director, you’ll play a pivotal role in our management team, supporting over 30 staff and managing the Finance and Monitoring Assistant and Office Assistant. Your work will underpin the 11,000+ instances of support we provide each year.
What You’ll Do:
Lead Financial Operations: Prepare and present monthly and quarterly accounts, support annual budgeting and audits, and manage day-to-day financial activities.
Enhance Resource Management: Oversee IT and phone systems, provide first-line IT support, and manage charity assets and resources.
Drive Monitoring and Reporting: Ensure accurate data, produce insightful monitoring reports, and support impact evaluation for fundraising.
Streamline HR and Payroll: Manage onboarding/offboarding processes, ensure compliance with recruitment policies, and oversee the monthly payroll.
Why Join Us?
Make a Difference: Contribute to the well-being of neurodivergent individuals and their families.
Supportive Environment: Be part of a collaborative and dedicated team that is passionate about our cause.
Professional Growth: Opportunity to advance your career in a senior finance role within a dynamic charity.
If you’re ready to bring your expertise and enthusiasm to a role where you can truly make an impact, we’d love to hear from you!
Terms
The role will be based in our office in Eastcote for 3 days per week, with the possibility for home working for the remainder of the time.
Salary: c. £41k FTE. Note the salary listed is a full time equivalent salary based on 35hrs per week, so actual salary will vary depending on hours agreed.
Hours: Part time 21-28hours per week to suit the candidate. Reduced hours available in the school holidays if desired
Terms: Permanent role
Additional project work may be available on an ad-hoc basis. Flexible hours, evening and weekend work may be required, and the work pattern may vary each week.
Job Summary
CAAS provide an ADHD and Autism Support Service for the 8 boroughs of NW London, from our base in Eastcote, with a team of Support Workers. Our work includes offering information, advice, and support to ADHD / autistic people, their families, and professionals in NW London, with the aim of improving quality of life and developing neurodiverse-aware communities. Some of the support is offered through one2one meetings, some of the support is provided through groups and courses which aim to increase understanding and awareness, and provide opportunities for peer support, and some of the support is offered through training and workshops to educate professionals and drive for accommodations to be made to services to allow greater access for our client group.
As Finance Manager you will report to and work closely with the Finance Director and have responsibility for the operational delivery of the finance, resource, monitoring, HR and contracting work streams within the charity. The role sits within the management group at CAAS, alongside the Youth, Adult and Family Service managers and the Client Programmes Director and manages the Finance and Monitoring Assistant and the Office Assistant.
The Finance Manager plays a crucial role in ensuring the infrastructure and operational delivery at the charity are effective for the more than 30 staff we employ, and the more than 11,000 instances of support we provide each year. Therefore, we are looking for a capable, calm, self-motivated, organised and hard-working accountant who is looking to move into a senior finance role, from any commercial, statutory or charitable background.
The role requires strong organisation skills, excellent communication skills, experience of management accounting and reporting, and an understanding of HR and payroll operations. You will ideally have some line management or project management experience to draw on in this role. Ultimately you will have the drive to ensure that everyone who works for us, and everyone who seeks support from us, has the best possible experience.
There is no requirement for any experience of, or understanding of ADHD / autistic individuals, as we will provide training on the conditions. A genuine acceptance of diversity and a keenness to make an impact are essential.
Key Responsibilities
Financial Planning, Management and Reporting
· Prepare accurate, timely and well controlled and documented monthly and quarterly accounts. Share the outcomes of your reviews with the Finance Director, and ensure the accounts are reported in an meaningful way.
· Support in the preparation of Trustee reporting
· Support in the preparation and audit of the annual statutory accounts.
· Support with the annual budget and periodic reforecast processes to ensure the timely and appropriate provision of information to facilitate necessary adjustments to operational activity and appropriate decision making around cash investments.
· Ensure processes and procedures are carried out on a timely and effective basis to ensure financial policies and procedures are adhered to, and any control weaknesses mitigated and improvement plans in place
· Maintain records to ensure accurate restricted and unrestricted fund allocation.
· Be accountable for operating effective controls and oversight regarding contracts with freelancers, volunteers or other suppliers
· Deliver all day-to-day finance and cash management operations, scheduling, tracking and fulfilling invoices and payments, providing accurate bookkeeping, approving payment runs and reconciled balance sheets, detailed records re credit card and other payment platforms, and generally work to use and improve the financial systems in place to ensure the charity’s overall stability and sustainability.
· Review and update funder schedule allocations, ensuring invoices raised on time and costs allocated correctly.
· Review and approve Customer and Supplier invoices, review of month end information from finance team. Creation and posting of month end journals, reviewing the month end accounts to budget and analysing any discrepancies.
· Supporting the Finance Director and CEO on adhoc reports or analysis
· As a member of the management group participate in cross team working meetings and management meetings, and build relationships with the other members of the management group such that you become an integral support resource to them as they deliver for our clients.
Resource & IT Management
· Hold responsibility for arranging and maintaining the charity IT and phone hardware and software
· Act as first line IT support for charity staff
· Hold the relationship with the external IT provider and liaise to ensure appropriate on and off boarding and security arrangements.
· Manage our internal personnel and H&S support programmes, such as our EAP provider, our training providers and our office maintenance systems.
· Maintain the charity asset register, and complete the necessary operational tasks to ensure the charity is appropriately resourced to provide effective infrastructure backdrop for our staff.
Monitoring Management, Reporting and Impact Evaluation
· Carry out the necessary regular reviews and support so that our CRM records are complete and accurate in respect of work performed, and prepare and distribute monthly, quarterly and annual monitoring reports internally.
· Prepare monitoring reports for funders on quarterly basis as and when required
· Ensure best practice in monitoring collection and evaluation, including managing GDPR processes, creating appropriate forms, and communicating deadlines and requirements to all staff.
· Operate as the internal first line of support for our CRM system and consequent monitoring reporting tools, to ensure they are accurate, regularly reviewed and procedures documented and continuously improved.
· Prepare impact and distance travelled statistics for our external communications, to support our fundraising efforts.
HR and Payroll Operations
· Deliver on the necessary onboarding and offboarding processes for staff, including complying with on our safer recruitment requirements, creating contracts and contract variation letters, supporting staff with timesheets and other records of work, carrying out pension operations and supporting with interview arrangements.
· Carry out the delivery of the monthly payroll process, including preparation and review of the payroll files, carrying out calculations around overtime pay etc, providing an accurate and well controlled process, and enabling payments to be made on the pay date each month. Processing the payroll journals on a monthly basis
Other Responsibilities
To carry out other tasks appropriate to the post and as agreed with the CEO
To actively participate and undertake training and development of self and others.
To comply with the H&S, EDI, data protection and code of conduct standards expected within the organisation
Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.
Person Specification - Essential
· Fully qualified accountant: eg ACA, ACCA, CIMA, with proven financial management knowledge and experience
· Strong business acumen: with the ability to analyse and drive the performance of commercial, operational and income generation functions
· Excellent Organisational and Leadership Skills: Ability to manage multiple tasks simultaneously with high attention to detail, crucial for handling a demanding workload and managing a busy team
· Communication Skills: Excellent written and verbal communication skills, capable of representing the organisation effectively both internally and externally, at all levels including developing a close relationship with the management group, preparing reports for the SLT, communicating financial and monitoring information to staff and offering insights to the finance and admin team.
· Tech Proficiency: Skilled in using computer software such as CRM systems, Finance systems, Microsoft Office Suite and Phone Management Systems as well as be able to manage IT onboarding and admin requirements around computer hardware
· Adaptability and Probity: Capable of adjusting to changing priorities and managing a variety of tasks efficiently. High level of personal integrity and commitment to ‘doing the right thing’.
· Interpersonal Skills: Warm and welcoming demeanour, capable of active listening and using neuro-affirmative language to support inclusive communication.
Person Specification - Desirable
· Natural Leader: experience of working as a team leader, with responsibility for more junior staff, or for managing complex projects
· Knowledge of Charity accounting: previous experience of working in a charity, or with restricted income streams or under FRS102
· Training in GDPR and Data Protection: Formal training or certification in data protection and GDPR.
· Flexibility: Willingness to work flexible hours if required to meet organisational needs.
· Commitment to Continuous Learning: Demonstrated interest in personal and professional development, particularly in areas relevant to the role.
Equal Opportunities
CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.
We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.
CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced DBS disclosure.
To Apply
PLEASE NOTE WE WILL NOT ACCEPT CVS INSTEAD OF APPLICATION FORMS. TO APPLY FOR THIS ROLE, YOU MUST FILL IN THE APPLICATION FORM ON THE VACANCIES PAGE OF OUR WEBSITE BY 10AM ON MONDAY 4TH NOVEMBER
The client requests no contact from agencies or media sales.
This newly-created role is perfect for someone with a flair for engaging with others and looking to widen their fundraising and data analysis skillset to elicit real change. You will be working within a dynamic, highly-regarded local charity that values your views and encourages personal and professional development.
We are seeking a proactive, flexible, driven and organised person to lead on our fundraising, monitoring and evaluation and communication activities. This role will be integral to the and development to directly support the work of provding services to our families and volunteers. This is a fantastic opportunity for someone to utilise and hone their skills, gain valuable experience, and develop or perhaps further their career in the not-for-profit sector as part of a dynamic, enthusiastic and supportive team.
The successful candidate will be able to demonstrate experience in a fundraising and impact evaluation environment, including:
- developing and implementing a fundraising strategy
- writing successful grant funding bids and reports
- excellent planning and organisational skills with ability to prioritise competing demands and meet deadlines
For full details on the role, please see the attached job description and person specification
This is an exciting opportunity to join our team for 12 months, with the potential for extension subject to funding. We offer a genuinely rewarding and positive work environment, and ongoing opportunities for training and development.
Having been home-based, we are gradually moving back to working from our Marylebone office. However this role can be flexible, with at least 2 days homeworking possible after the probation period.
We welcome and encourage applications from people of all backgrounds. Home-Start Westminster, Kensington & Chelsea, and Hammersmith & Fulham is committed to Equality of Opportunity and Diversity, and to safeguarding and promoting the welfare of children and adults.
The client requests no contact from agencies or media sales.
Prospectus is excited to be supporting Barnardo’s a UK children's charity with their search for a new Supporter Services & Fulfilment Executive.
Barnardo’s runs over 1,000 UK projects that transform the lives of almost 300,000 children and young people every year. They believe they can bring out the best in every child regardless of the issues they face. Their work supports children living in poverty, children that have been sexually exploited, children living with a disability, children living with domestic violence, and young carers who look after an ill parent or relative.
As the Supporter Services & Fulfilment Executive, you will be responsible for playing a key role in ensuring fundraising administration processes are effective and efficient as possible. This will involve working across the whole of the fundraising directorate to implement changes that benefit supporters as well as the fundraising teams. This role will also include managing some third-party service providers who support various fundraising activities throughout the year.
To be successful as the Supporter Services & Fulfilment Executive you will have proven experience in supporter care processes to ensure excellent engagement and loyalty. You will need a detailed orientated approach and equally have good account management capabilities. As a key contact to supporters, you will also have excellent communication skills and be able to use data effectively.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Rhiannon Mehta at Prospectus.
Location is flexible, but the team often meet in the London offices monthly. The salary for this role is £28,951 - £37,224.
If you are interested in applying to this Supporter Services & Fulfilment Executive position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
The Job (in a Nutshell)
We are looking for someone to build and maintain partnerships with schools, colleges, and youth organisations. Your goal will be to offer these groups exciting outdoor learning residentials that inspire young people.
Your role involves managing a list of current customers, ensuring they keep coming back, and finding new business opportunities. You’ll be part of the Education team, working to meet performance goals and enhance customer experiences. Building strong, positive relationships with customers is key to ensuring their ongoing commitment to our programs.
Who We’re Looking For
You are a results-driven team player with a solid understanding of the education sector. Ideally, you have at least one year of experience in sales, such as an account manager or a similar role.
You are passionate about outdoor learning and share our values and ways of working.
Your Experience
- Communication Skills: You can communicate effectively and build strong relationships with both internal and external professionals.
- Organisation: You are highly organised, pay attention to detail, and maintain high standards of communication, both on the phone and in writing.
- Negotiation: You have good negotiation skills.
- Independence: You can work independently and take initiative.
- Technical Skills: You are confident using Microsoft systems.
- Presentation and Social Media: You have strong presentation skills and are adept at using social media, especially LinkedIn, for client engagement.
Areas of Responsibility
- Revenue and KPIs: Meet revenue targets and other key performance indicators for the education team, ensuring both individual and team goals are achieved.
- Customer Understanding: Develop a deep understanding of customer needs through effective questioning and research.
- Collaboration: Work with other teams to ensure the best fit for customer programs.
- Sales Proposals: Create compelling sales proposals to win new business.
- Customer Records: Maintain customer records using our Microsoft Dynamics CRM system.
- Relationship Management: Use sales techniques and relationship management skills to overcome challenges and retain business.
- Charitable Funding: Promote and allocate charitable funding to customers based on need.
- Liaison: Work with all areas of the organisation to maximise opportunities.
- Market Knowledge: Develop an in-depth knowledge of customers, the region, the education market, and sales techniques to drive success in your role.
Other
- Some evening, weekend, and overnight work will be required, including attending taster sessions, client visits, and centre visits.
- You’ll also need an enhanced DBS check.
- This role is perfect for someone who loves working with people, has a passion for outdoor education, and is driven to achieve results. If this sounds like you, we’d love to hear from you!
Salary and benefits
- Salary £26,000 - £30,000 per year + Bonus. Starting salary is dependent on experience
Benefits:
- Annual Leave of 24 days, plus bank holidays. Annual leave increases by 1 day per year to a maximum of 30 days, plus bank holidays.
- Life Assurance: 3 x salary, covered from start date; includes Employee Assistance Helpline.
- 8 weeks’ sick pay at full salary in any 12 months.
- Long-term Disability Insurance: 2/3 salary less state incapacity benefit after 6 months’ absence for up to 5 years, covered from start date
- Employee assistance programme Unum: In the form of an app, with easy access to medical and mental health support. Ranging from instant GPs appointments to physio or counselling services.
- Personal Accident Insurance while at work or commuting.
- Health Cash Plan with Medicash: a taxable benefit
- Pension Scheme (currently Standard Life): Auto-enrolment of all staff after 3 months service
- Berghaus uniform items provided and the opportunity to purchase Berghaus products at discount
- Staff bursaries: discounted course fees for family members
Plus!
- Personal Adventures – Outward Bound has a positive attitude to extended/unpaid leave (forward planning is required)
Hours of work
- You’ll work an average of 37.5 hours per week.
Settling in period
There is a 3-month settling in period from contract start date.
How to apply
If you are interested, please drop an email with an up-to-date CV and covering letter of no more than 500 words to Sarah Shutt. Speciying if you are interested in a permenant position or a 12 month contract.
The closing date is 8th November 2024. Interviews will take place on 18th November 2024
at Head Office in Hackthorpe, nr Penrith on (or via TEAMS / Zoom if appropriate).
We currently have a permanent and 12 month opportunity available. Please specify which opportunity you are interested in.
To inspire young people to realise their potential through learning and adventure in the outdoors.
JOB TITLE: Fundraising Manager
RESPONSIBLE TO: Head of Partnerships
LOCATION: Home based
DURATION: Full-time - Permanent
SALARY/GRADE: £32,859.00
KEY WORKING RELATIONSHIPS
· Chief Operating Officer
· Head of Partnerships
· Trusts and Foundations Manager
· Nation Directors
· Membership Team and Public Affairs and Communications Team
· Major Donors and corporate partnerships
ABOUT YOU
Are you an energetic multi-tasker with the passion, skills and experience to make an immediate impact on our community fundraising, regular donors and high net-worth individual income generating activities? Are you a self-starter and team player, accustomed to rolling your sleeves up to get the job done? Are you looking for a role to stretch you and are keen to take on a more strategic and project management role?
PURPOSE OF THE ROLE
The Fundraising Manager will be responsible for growing income from our community fundraising and major donor relationships, so that an even greater impact can be made on adopted young people and their families. You will lead on all community fundraising initiatives, including appeals, fundraising campaigns, and external challenge events. You will drive innovation in our approach to fundraising. In addition, you will work closely with the Head of Partnerships and Senior Leadership Team to help us secure and manage all key fundraising relationships with major donors.
MAIN DUTIES AND RESPONSIBILITIES
· Supported by the Head of Partnerships and Senior Leadership team, take ownership of developing, delivering and monitoring fundraising events and activities in line with our fundraising strategy
· Manage existing and develop new innovative fundraising campaigns and activities to engage new and existing supporters & donors including legacies, external challenge events, digital fundraising campaigns, community activities, and large-scale events.
· Work with the team marketing lead to create compelling copy to promote events and help recruit supporters and donors.
· Work with all Adoption UK teams to support local fundraising activities in each of the four nations including membership and community teams
· Create and manage a volunteer fundraising programme to support more community fundraising across the organisation, including volunteer fundraiser recruitment.
· Analyse and report on the success of campaigns and programmes.
Person Specification criteria
Knowledge And Experience
- Experience of a fundraising, marketing, or event management role (E)
- Experience of delivering multiple projects on time and to budget (E)
- Experience of managing compelling, successful appeals (E)
- Experience of managing multiple stakeholders including individual fundraisers, High net worth individuals(E)
Qualifications and Education
- Professional fundraising qualifications (D)
- Marketing qualifications (D)
- Event Management qualifications (D)
Skills and Abilities
- Delivers high quality work with minimal supervision and direction (E)
- Able to demonstrate excellent written and verbal communication skills, be competent with Microsoft Office (E)
- An exceptional administrator and coordinator with excellent organisation and writing skills (E)
- Communicate, engage and secure positive external relationships with stakeholders and supporters (E)
- Has the capacity to deal with complex issues and is good at problem solving (D)
- Self-starter, used to working to deadlines and delivering against KPIs (D)
- Able to work communicate and engage with internal senior stakeholders effectively
Accountability
- Developing fundraising opportunities (E)
- Event administration (D)
- Stewardship and relationship management (E)
- Contribute to departmental strategic goals, in liaison with the Chief Operating Officer, Head of Partnerships and Trusts and Foundations Manager (E)
Behaviours
- Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.
- Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.
- Contributes to an open and honest culture
- Encourages challenge and creativity, transparency and consistency.
- Leads by example.
- Offers outstanding service to members.
- Promotes cross functional team working, sharing skills and knowledge
- Communicates clearly, seeking clarity when unclear and valuing the opinion of others.
- Valuing the opinion of other. Treating colleagues and other stakeholders with respect.
- Takes pride in own development, committed to achieving high standards and agreed objectives.
The client requests no contact from agencies or media sales.