Service Manager Jobs in Watford, Hertfordshire
Are you a strategic thinker with extensive experience in leading a central Volunteering team in a large charity? Do you have a proven ability to influence, engage and empower senior leaders, to maximise the potential of our volunteers?
About the team:
It’s an exciting time to be involved in volunteering at Dogs Trust as we are committed to volunteering playing a more pivotal role in achieving our mission, helping us to help dogs and the people who love them. We currently have over 4000 volunteers nationwide who support us in our shops, rehoming centres, through fostering and more. They are so important in all that we do; we couldn’t do what we do without them. As part of our volunteering strategy we want to raise the profile of volunteering across the charity, create greater opportunities for volunteering and ensure our volunteers’ experience with us is as fulfilling as it can be.
About this job:
Our first step in helping us realise our potential in volunteering is to build greater capacity in our central volunteering team. To head this team up we are looking for an experienced and inspirational leader who will line manage 3 Volunteering Business Partners and:
- Deliver an inspirational, aspirational and impactful Volunteering strategy for Dogs Trust which engages all stakeholders and embeds an integrated approach to volunteering.
- Defines and measures KPIs for volunteering, ensuring decisions for the service are evidence-led and data-driven and report on these at People Programme Board, Leadership Team and Trustee level.
- Establishes and maintains Dogs Trust national standards, processes and policies to support volunteering across the entire volunteer journey, ensuring compliance and best practice.
- Leads and develops the central volunteering team as a highly-respected and valued function across Dogs Trust.
About you:
To be successful in this role you’ll have extensive experience in leading a central volunteering team, with an up-to-date understanding of best practice in volunteering, current trends and relevant legislation.
You’ll have substantial senior management experience to include monitoring and evaluation, improving and sustaining performance through people and systems, and planning, implementing and managing change across teams/functions, as well as fantastic leadership and management skills to instil and maintain a sense of accountability, high performance, self-confidence and ambition in a regionally dispersed team.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a CV and a cover letter explaining your interest and suitability for the role. Please note, on rare occasions, we may close vacancies early if we receive an overwhelming response, so to avoid potential disappointment, please apply at your earliest convenience.
The client requests no contact from agencies or media sales.
About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory (oPt) and Lebanon.
The Deputy Director of Philanthropy will play a pivotal role in advancing MAP's mission by leading and expanding our fundraising efforts across trusts and foundations, major donors and corporate partnerships in the UK and internationally. This senior leadership position requires a dynamic, strategic, and highly motivated individual with a proven track record in high-value fundraising and relationship management.
About You
You will have an understanding of the history and particular circumstances which face Palestinians, as well as a passion for the cause. You’ll have demonstrable experience of developing and implementing fundraising strategies, and with a strong track record of securing major gifts, grants and corporate partnerships, you’ll take our partnership offering to a new level aiming for multi-year partnerships. You will use your excellent interpersonal and motivational leadership skills to develop and support team members to deliver their best work. Your exceptional communication skills and the capability to manage multiple priorities and deadlines will be valuable.
If you have an understanding of the global fundraising landscape, this is desirable, but moreover your ability to spot trends and act upon them is what we are seeking.
Duties and key responsibilities
Leadership, Strategy and Planning
•Build and inspire a high-performing, results-oriented team focused on delivering fundraising targets through tailored partnership plans
•Lead the development of the Philanthropy and Partnerships strategy, setting ambitious targets in line with the fundraising strategy and goals in the UK and globally.
•Collaborate with the Director and Heads of teams to develop team plans aligned with the Fundraising and Marketing strategy.
•Stay ahead of emerging trends and horizon scanning to ensure MAP’s philanthropy offering considers the latest developments.
Relationship Development and Management
•Cultivate and manage strong relationships with corporates, major donors, trust and foundation representatives to secure grants with a focus on multi-year partnerships.
•Develop and manage the portfolio of major donor prospects, creating tailored engagement plans to maximize their philanthropic potential.
•Lead stewardships events to bring the work to life and to connect supporters with MAP programme colleagues and medical volunteers.
•Collaborate with programmes and communications teams to ensure the team creates persuasive proposals, impactful reports, and engaging donor communications.
•Lead and be responsible for the due diligence procedure for new partners, as well as periodically ensuring that current partners still meet MAP’s guidelines.
Budgets, reporting and compliance
•Lead, create and manage annual and three-year rolling budgets working with programmes, communications and finance.
•Working with the Head of Fundraising Operations, provide reporting for the SMT and Board on a quarterly basis, and at a team level on a monthly basis, highlighting risks and opportunities and making necessary adjustments to ensure continued success.
•Ensure all grant applications and reports are submitted punctually and meet funders' requirements.
General Responsibilities
•Support the mission, ethos and values of MAP.
•Support and promote diversity and equality of opportunity in the workplace.
•Maintain and improve competencies through continuous professional development.
•Treat with confidentiality any personal, private or sensitive information about individuals, organisations, clients or staff and MAP data.
PERSON SPECIFICATION
Skills and Experience
•A strong track record of securing major gifts, grants, and corporate partnerships.
•Demonstrable experience in developing and implementing successful fundraising strategies.
•Excellent interpersonal skills, with the ability to engage and inspire donors and partners.
•Exceptional communication skills.
•Strong project management abilities, capable of managing multiple priorities and deadlines.
•Understanding of the global fundraising landscape and ability to identify trends and opportunities driven by non-UK centric fundraising approaches is desirable.
•Experience working in the Middle East or with Middle Eastern donors is highly desirable.
•Experience working with Trustees, Senior Management Teams and other stakeholders within an organisation to embed, promote and develop a private fundraising culture across projects and programmes, and close a deal.
Personal attributes and other requirements
•Commitment to anti-discriminatory practice and equal opportunities
•Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.
•Commitment to upholding the rights of people facing disadvantage and discrimination.
•Commitment to the aims, values and ethos of MAP
•Ability and willingness to work weekends/evenings in emergencies
The client requests no contact from agencies or media sales.
This role sits within the Community Education and Training team, working to support our learners to access, complete and progress through our wide range of adult learning provision. The main focus will be on providing additional support for learners who need wrap-around support relating to a range of additional personal and educational needs. This could include welfare, personal and family support and wider mental health and wellbeing support or additional learning needs such as dyslexia, ADHD, literacy support and other needs.
You will work with the team to implement strategies and support plans for individuals to aid learning and enhance educational experience. You will support the team’s administrator to monitor learner’s attendance, contacting them via phone, email or arranging a meeting in person where pastoral support is needed.
You will work with our Adult Safeguarding Lead to support safeguarding cases across our departments, including keeping safeguarding records, making referrals and building a database of local support services available to learners and other service users.
We are looking for a dedicated individual who is passionate about supporting learners to ensure they have the best opportunity to thrive on their learning journey.
You will also support wider functions in the team such as contributing to the organisation of our termly learners’ forum to celebrate achievement and attending events in the community to publicise our work.
The successful applicant will have experience of working with vulnerable individuals or groups, be committed to safeguarding, have excellent administration skills, be flexible and excited about being at the heart of a busy team and committed to providing an excellent service to High Trees’ users.
Benefits of working at High Trees
- 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
- Enhanced maternity/paternity/adoption leave after 2 years’ service
- Save money off a new bike with the Cycle to Work scheme
- Up to 7% contribution to the staff pension scheme
- 24/7 Employee Support Line
- Clear pay structure with yearly increments (based on performance)
- Annual staff away day
- Premium eye-care vouchers through Specsavers and season ticket loans
Connecting with people and communities to strengthen skills and build stronger voices.
The client requests no contact from agencies or media sales.
About Impetus
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.
We find, fund and build the most promising charities working with these young people, providing core funding and working shoulder-to-shoulder with their leaders over the long term to help them become stronger organisations.
At Impetus we focus on the critical factors that influence the education and employment outcomes for disadvantaged young people in the UK, working with charities that have the potential for impact at scale, helping their leaders to deliver lifechanging, benchmark-beating, sustained outcomes.
We provide these charities with the funding and the tools to grow and deliver on their promises to the young people they serve. We also seek to influence government and the wider sector to back effective support for young people and invest with other like-minded organisations to tackle the most difficult and under-supported challenges. We are resolutely focused on outcomes and impact, driven by quality evidence.
Impetus is a registered charity and our charity number is 1152262.
About the Investment Team
The Investment Team is responsible for selecting charity partners, managing our charity investments and supporting our charity partners to improve and scale their impact.
The Investment Team also leads the Impetus Leadership Academy, a leadership development programme to support talent from ethnic minority backgrounds in the UK youth sector to progress into senior leadership roles.
The team is made up of 18 people, including former teachers, charity chief executives, charity impact leads, management consultants, social investment portfolio managers and impact consultants.
The team is led by a Portfolio Director who sits on the Senior Management Team. The Portfolio Director has 5 direct reports: a Deputy Portfolio Director, three Sector Leads (who lead our work in School engagement, School attainment and Employment Sectors) and an Impact Lead. Sector Leads line manage 6 Investment Directors. Investment Directors line manage Investment Managers (currently 5). Investment Directors and Investment Managers tend to primarily focus on a sector but might have mixed portfolios, depending on need, experience and interest.
The Investment Team has a good track record of role progression. All four Leads and a number of our Investment Directors were promoted from within the team.
The team is passionate, rigorous, determined, creative and warm. We come from a range of backgrounds and bring a broad mix of perspectives. We care deeply for our colleagues, our charity partners and the young people we serve.
Job description – Investment Director
The Investment Director (ID) is a key member of the Investment Team, playing a leading role in identifying, assessing, and supporting portfolio partner charities and other non-profit organisations to deepen their impact and scale their outcomes. This role works closely with other Investment Directors and Investment Managers to deliver external facing support to portfolio partners as well as internal projects to support the development of the investment model and portfolio strategy.
Investment Directors use strategic thinking, analytical rigour, and senior relationship skills to support a portfolio of amazing organisations that, together, will help shift the life chances and outcomes of young people from disadvantaged backgrounds in the UK.
Key responsibilities
Finding high potential charities and non-profit partners for our portfolio
- Identifying potential charitable organisations for investment.
- Leading in-depth due diligence process to assess and build partnership foundations with potential partners – covering leadership and governance, and their impact, scale, and partnership potential.
- Modelling from first contact of origination, our approach to engaged and trust-based investment management support.
- Developing and championing high quality investment propositions to our Investment Committee.
Managing partnerships with portfolio partners
- Managing relationships with partner Chairs and CEOs
- Agreeing Service Funding Agreements, including appropriate annual investment milestones to allow for a clear assessment of re-investment potential at end of phase
- Regularly monitoring and assessing partner progress / risks against milestones and making recommendations for progression or exit
- Escalating key risks on performance, leadership and safeguarding
- Conducting annual partnership review with Sector Leads and partner CEOs
- Working with Impetus Finance colleagues to ensure timely distribution of grant payments, in line with Service Funding Agreements.
Supporting portfolio partners
- Providing direct support to CEOs and senior colleagues on key strategic topics, using a mix of at least monthly one-to-one meetings and group facilitation to:
- clarify theory of change
- define long term ambition
- develop growth strategy
- achieve a step change in the delivery and performance management of outcomes
- strengthen leadership (individual and collective) and governance capabilities
- develop path to scale
- build financial resilience
- Scoping and project managing pro bono capacity-building projects (in addition to providing direct management support). Ensure projects are delivered to a high standard and contribute to charity progression
- Identifying engagement opportunities for our donors and supporters with charity partners that are aligned with the charity’s activities and do not distract or undermine their core work
- Collaborating with Impetus philanthropy team to develop new funding streams (additional to direct Impetus grant funding) that support our partners’ ability to deliver impact at scale
- Effectively leveraging the support of investment managers to advance the objectives developed for each charity partner that is managed by an Investment Director
- Identifying engagement opportunities for our donors and supporters with charity partners that are aligned with the charity’s activities and do not distract or undermine their core work
- Collaborating with Impetus Philanthropy team to develop new funding streams (additional to direct Impetus grant funding) that support our partners’ ability to deliver impact at scale
- Effectively leveraging the support of investment managers to advance the objectives developed for each charity partner that is managed by an Investment Director.
Support to Impetus
- Developing expertise about “what works” in the sector through cultivation and use of expert input and engagement as well as investigation into key research and evaluative literature
- Working closely with team colleagues to use learnings from our work and domain expertise to inform our strategy, our model and delivery over time
- Leading on and contributing to internal topics, such as team strategy development, digital transformation, or equity, diversity, and inclusion
- Contribute towards Impetus’ public affairs and philanthropy objectives through input into case studies, research and policy campaigns, donor reports and fundraising events
- Sharing the learning from our work across the team, across the organisation and externally working within Impetus strategy, policies and procedures
- Engaging in Impetus pro bono, communications, and advocacy events, and engage charity partners appropriately in these events
- Where appropriate, line-managing and supporting Investment Managers on the team to grow and develop, and achieve their project, role and team objectives.
Person specification
The successful candidate will need to show evidence that they meet many of the following skills, capabilities and experience.
Essential
- A commitment to Impetus’ mission
- Senior level responsibility and a strong track record of building trust-based relationships with senior stakeholders, advising them on key strategic decisions, and challenging them in a respectful and collaborative manner
- A talent for strategic thinking around complex issues
- Strong financial acumen and analytical skills
- Understanding of impact measurement and evaluation fundamentals
- Tenacity and initiative
- Ability to flex personal style to needs of charity and leadership
- Growth mind-set to seek out and act on feedback
- Proven ability to work independently, and to exercise good judgment
- Strong planning and time management skills
- Interest in partnering closely with charities that are doing what it takes to get better
- A commitment to equity, diversity and inclusion
If you don't tick all these boxes, but still feel that you fit the profile, please apply anyway.
Desirable
- Experience in the non-profit (charity or social enterprise) sector, through work, as a pro-bono volunteer or Trustee capacity
- Experience in consulting, investment management, senior charity management, or other in-depth grant making and advisory work
- Knowledge and expertise in UK education or youth employability sectors
- Board experience in private, public or third sector
- Understanding of or experience with commissioning impact evaluations.
How to apply
- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is 11.59pm Sunday 10 November 2024.
Interviews
First round interviews and an assessment task will take place on 18 and 19 November 2024.
Second round interviews will take place on 27 November 2024.
You will also be required to provide proof of your eligibility to work in the UK.
Our commitment to equity, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need in order to be successful.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, race, age, disability, religion, belief, sexual orientation or marital status. We value diversity and welcome applications from people of all backgrounds.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.
The client requests no contact from agencies or media sales.
We are looking for a new team member to provide full administrative and programme support to the Employment & Careers team. The role will involve supporting the team in the day to day running of the service including the preparation of contract documentation (such as registration forms, as well as specified supporting evidence: ID proofs, Proofs of Address etc.) for submission to funding partners, uploading data spreadsheets and CMS systems, and supporting the team with promotion, outreach and engagement of our services. This includes conducting follow-ups and answering queries (by phone, email and in person) from both current and prospective participants on the programmes being delivered by High Trees. They will also be responsible for the preparation of finance related performance evidence for monthly/quarterly submission.
The successful applicant will have experience of providing efficient administrative support, be very organised and able to work to deadlines while maintaining a high level of attention to detail. Must also be flexible and excited about being at the heart of a small but fast paced team which is committed to providing an excellent service to High Trees’ users.
Benefits of working at High Trees
- 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
- Enhanced maternity/paternity/adoption leave after 2 years’ service
- Save money off a new bike with the Cycle to Work scheme
- Up to 7% contribution to the staff pension scheme
- 24/7 Employee Support Line
- Clear pay structure with yearly increments (based on performance)
- Annual Staff away day
- Premium eye-care vouchers through Specsavers and season ticket loans
Connecting with people and communities to strengthen skills and build stronger voices.
The client requests no contact from agencies or media sales.
In this role you will connect people, ideas and resources to empower the community of Roehampton to thrive. Every day will be a chance to listen, to understand and to make a difference where it matters most as Roehampton is a place where there is a great need to build the ability, knowledge and potential of our community. This work will aid people in the community to collaborate in tackling inequalities which are deep and entrenched. You will be a confident self-starter who is unafraid of taking the initiative but understands the importance of democratic processes, openness and accountability.
We are seeking an energetic, empathetic and resourceful community lead who has the skills, experience and tenacity to engage widely and support effectively. You will be our person on the ground - getting to know residents and organisations, making things happen, not just with the existing community groups and leaders in the Roehampton area, but also forging new connections with residents, activists and across the wider community and voluntary sector.
Your day-to-day work will be varied and we expect this to include tasks such as:
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supporting local community organisations on a one-to-one basis, as well as creating and delivering high quality resources and support for them
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delivering meaningful engagement with residents, empowering them to develop their own networks and co-design projects and programmes which support them effectively
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managing a local grants programme which pilots and develops effective responses to community needs
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co-producing and developing our Community Weeks programme as a platform for community support and engagement
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gathering feedback and carrying out evaluation of our projects and of those we fund.
Please send a CV and a cover letter of no more than two sides of A4, explaining why you want the job and how your experience relates to the person specification. We’ll use your cover letter to assess your application alongside your CV. Please ensure that your cover letter explains how you meet the essential criteria that are assessed at application stage i.e. criteria numbers 1-9 on the person specification.
We look forward to hearing from you.
Our Roehampton is committed to improving the social, economic, health and well-being outcomes of residents in Roehampton and the surrounding area.
Are you a people person with an analytical mind? Do you have data and income processing experience? If so, this is the perfect role for you.
Salary: £31,410-£34,000 (FTE) per annum, depending on experience
Hours: 35 hrs FTE
Place of work: Hybrid/Flexible/Hatfield (minimum of 2 days per week in the office)
Join Our Team!
We are looking for someone who is passionate about making a difference to the lives of the Crohn’s & Colitis community. You would be joining an experienced and friendly team and you will help provide excellent customer experience to our supporters through building excellent relationships via a variety of communication channels.
About Us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ongoing ambitious plans, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
Role Overview
As a member of the Supporter Engagement Team no two days will be the same. You will be essential in helping us improve the lives of those living with Crohn's and Colitis by offering fantastic supporter service and ensuring our members and fundraisers feel valued and keen to continue to support!
The Supporter Engagement Officer plays a pivotal role in achieving this. By taking a lead in the day to day management of the income processing and membership arm of the team ensuring all income is processed quickly and accurately and supporters are thanked efficiently.
About You
You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner.
You will be experienced in supervising staff or volunteers and be an effective and approachable networker with a proved track record of building excellent relations with all stakeholders, using high levels of tact and sensitivity when needed.
You'll need strong written and verbal skills and the ability to adapt your style depending on the audience. You'll also be effective at managing challenging situations and competing priorities.
You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required.
You will also have experience of working with databases to produce reports and insights, as well as the managing the handling of cash and finance processes.
Experience of Microsoft office is essential, as well as high levels of accuracy and attention to detail.
If you are committed to our values of ambition, compassion and team-working and like the sound of our role, then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion. Most importantly you will be people focused, and passionate about achieving our vision and mission, by making a difference to those living with Crohn’s and Colitis.
Our Location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.
Benefits
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
How to apply
If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact Natalie Wood, Supporter Engagement Manager.
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack found on our website.
Closing date: Monday 28th October 2024 – 9am
Please note: no applications will move forward within the recruiting process without a supporting statement.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Community Key Worker
Salary: £26,000 - £32,000
Location: Hammersmith
Contract: Fixed Term Contract – until 31st March 2026
Hours p/w 35 Hours per week
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?
Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?
In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.
About You:
To be successful as the Community Key Worker you will need the below experience and skills.
You will need to hold a UK driving licence with access to car that can be used for work purposes. A creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder with have good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also, experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions within the North London.
How to apply:
Please submit your up to date CV along with a covering letter to the Talent email address - PLEASE WRITE THE JOB TITLE IN THE *SUBJECT*
- Closing Date for Applications: 16th November 2024 @23:59
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and we will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
The Latin American Women’s Rights Service (LAWRS) is a human rights and feminist organisation led by and for Latin American migrant women in the UK. Our work is dedicated to supporting the immediate and long-term needs of Latin American migrant women exposed to violations of their fundamental human rights; facing violence against women and girls, exploitation or trafficking; enduring difficult living and working conditions in low paid jobs and facing barriers to social protection.
LAWRS Social Change team reflects our inclusive approach to developing policy, advocacy and campaigning work by centring the experience of the most marginalised and excluded women to call for social justice. By enabling the participation of women with lived experience in policy and campaigning work our social change team promotes a holistic, rather than issue based, understanding of human rights violations experienced by Latin American migrant women in order to tackle systemic barriers that heighten migrant women’s vulnerability to abuses and which bars them from exercising their rights, accessing justice and leading violence free lives.
The post holder will be responsible for the implementation of LAWRS’ communications strategy working closely with the Policy and Communications team to provide digital, editorial, creative and operational communications support across the organisation’s work.
You will have an excellent command of English and Spanish or English and Portuguese.
This post is open to Latin American women only* in accordance with the Equality Act 2010. We particularly welcome applications from disabled and LGBTQ+ candidates as they are currently underrepresented within the team.
*women who identify as Latin Americans (1st and 2nd generation) and speak Spanish and/or Brazilian Portuguese.
Please note that only applicants with the right to work in the UK covering the duration of the contract will be considered for this position.
Please keep in mind that if you are shortlisted for an interview, you will be required to complete an exercise beforehand.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
MLC Partners are supporting a professional medical body based in central London is recruit an interim Head of Facilities & Estates on a 6months contract. The objective of this role is to manage all premises and facilities, and to deliver a professional and customer focused Facilities Management service to all departments.
Key responsibilities
- A strategically focused role, with a number of projects to deliver on, including multiple contracts, developing a long term strategic focus for the facilities & estates department.
- Property Management: property search, lease negotiation, rent reviews, tenancy and contract management.
- Accommodation: Ensure the safety and security of the building and repairs and maintenance.
- Health and Safety: Leading the health and safety committee, and ensure the operational health and safety is within accordance with guidance, regulations and policies. Monitor and produce risk assessments, and report to the SMT and board.
- Contract management, insurance and budgetary controls.
- Manage the development and training of the facilities & events team, developing key performance indicators.
- Overseeing the large events portoflio from a facilities perspective, with occasional attendence required after working hours.
Key Criteria
- Proven track record of operational facilities management, with strong team management skills.
- Experience of contractor management (property maintenance, facilities management, catering services) and serviced delivery.
- Experience in property management, assuring property compliance and managing a property compliance register.
- Ability to build a great professional rapport with all stakeholders.
The is an immediate starting role, with majority of days in the office in central London. This role whilst mainly based in central London may require occasional travel to other sites across the UK.
Applicants are under constant review, and the role may be filled prior to this ad closing. Please reach out to Annabelle at MLC Partners to discuss this role and your search further.
Age UK Lewisham and Southwark (AUKLS) is a local, independent, self-funded charity that exists to improve the lives of older people in Lewisham and Southwark. AUKLS enjoys an open and participative working environment. We work to our core values which include being fair and equal as a service provider, employer and partner. Teamwork, collective responsibility and delegated authority are central to this process. A key element of all roles is to develop and maintain the organisation’s working ethos and culture.
As part of the social prescribing team, you will work in partnership with community organisations, health and social care and statutory services to provide a social prescribing service to people aged 50 and over, and/or self-identifying as a carer of an older person living in the London Borough of Southwark. The role will be based at our Healthy Living and Learning Centre, as well as working from our Stones End Day Centre, from partners' sites across the borough, in clients' homes nad in other venues that clients' might choose.
We are looking for a passionate person who enjoys a varied working day and is passionate about supporting older people to maintain their wellbeing and independence.
Employee Benefits:
- 26 days annual leave + bank holidays (pro rata for part-time)
- Additional day's leave for Birthday
- Access to Employee Assistance Programme, including access to helpline for partners and dependents
- Flexi time scheme allowing the claiming back of additional hours worked (where appropriate to role)
- Other flexible working options, including working from home (where appropriate)
- Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
- CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
- TechScheme members – enabling employees to purchase tech through AUKLS and spread the cost from their salary
AUKLS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
The client requests no contact from agencies or media sales.
Job Title: Retail Operations Administrator
Location: London
Salary: £27,104.62 per annum
Weekly Hours: 35
Reference: YMC1047962
About YMCA England & Wales:
At YMCA, we are committed to helping young people, families, and communities across England and Wales thrive. Our Retail Operations play a crucial role in supporting this mission by generating vital funds through our charity shops. If you are passionate about making a difference and eager to build your career within a purpose-driven organization, this could be the perfect opportunity for you.
Job Description:
We are seeking a detail-oriented and proactive administrator to join our team at YMCA England and Wales. In this role, you will provide essential administrative support to our field and support teams, ensuring smooth and efficient day-to-day activities. This is an excellent opportunity for an organised individual looking to advance their career in a fast-paced, supportive environment, with the potential to grow within the YMCA family.
Key Responsibilities:
- Print, pack, and dispatch resources to stores and field teams
- Respond to phone calls and emails, utilising standard templates where applicable
- Coordinate hotel and meeting room bookings for team meetings and events
- Provide administrative support to field and support teams
- Deliver exceptional customer service to stores and customers
- Perform accurate data entry and maintain administrative records
- Assist with other administrative tasks as needed to ensure operational efficiency
Skills we are looking for:
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong communication and customer service skills
- Excellent organisational abilities with a keen attention to detail
- Capacity to handle multiple tasks efficiently in a fast-paced environment
- Previous experience in retail is advantageous
Why join us?:
At YMCA, you’ll be part of a team that makes a real difference in the lives of people across England and Wales. We offer a welcoming, inclusive working environment and opportunities for career growth within the charity sector. If you are committed to supporting our mission and are ready to take on a dynamic administrative role, we’d love to hear from you!
What you can expect:
-Competitive pay and generous allowances regarding holidays, healthcare, pensions, life assurance and maternity/paternity/adoption leave, employee assistance programme, annual season ticket loan* and subsidised gym membership* (*upon successful completion of probation)
Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
How to apply:
If you believe you have the skills and enthusiasm to excel in this role, please submit your CV.
The client requests no contact from agencies or media sales.
ABOUT SMART WORKS
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 63% of clients secure a job within a month, gaining financial independence and transforming their lives.
The Smart Works service is currently delivered in London, Manchester, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds, with new centres in Bristol and Liverpool due to open in 2025. Over the past ten years, Smart Works has helped over 35,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.
Our clients are mostly long-term unemployed and have experienced repeated rejections from multiple jobs: 40% have been unemployed for over a year, 20% have applied to over 20 jobs and 23% have applied to over 50 jobs. The majority are also from minoritised communities and face intersectional barriers to employment: 32% are lone parents, 16% consider themselves to have a disability and 52 % are from an ethnic minority.
In April 2022, Smart Works launched a new Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women a year. At the end of year 2, Smart Works is on track to deliver the Plan, having delivered a 42% year-on-year uplift in engagement with our core Interview Dressing & Preparation service and with new centres opened in Croydon and Glasgow.
Smart Works has been voted Social Action Charity of the Year. More information about who we are can be found on our website.
ABOUT THE ROLE
We are looking for a thoughtful and dedicated leader to oversee the delivery of the Smart Works service across the UK, ensuring that the charity remains on track to achieve our current growth ambitions, and to also play a key role in leading delivery of the service as we move into our next strategic plan.
The Head of Programmes will drive innovation, build impactful partnerships with referral organisations and enable excellent decision making across all centres. The Head of Programmes will be the guardian of the Smart Works service as the charity grows, ensuring decision-making across the charity is always client-centric and every client has the best possible chance of job success.
The Head of Programmes will oversee the opening of new Smart Works centres. Project managing the opening of new centres will require exceptional people management and an ability to balance important small details, with an awareness of the bigger picture and wider strategy.
The Head of Programmes will also be responsible for leading org-wide projects focused on quality, that will allow Smart Works to ensure our offer continues to improve, so that more of our clients can move into employment.
This is an important leadership role within the charity, with the Head of Programmes regularly sharing insights and ideas with senior decision makers. They will provide valuable insight into the Smart Works service and trends within the wider employability support landscape.
Ideally, the successful candidate will be based at one of our London centres, and will travel to other Smart Works centres across the UK when needed. There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and other key events.
Our ideal candidate will be passionate about our service and will have a proven track-record of managing, developing and elevating programmes. They will be data-driven, enjoy a challenge, able to build impactful relationships with ease, and thrive in an ambitious, fast-paced environment.
DUTIES AND RESPONSIBILITIES
Reporting to the Director of Programmes & Operations, the successful candidate will lead on a range of activities, including:
- Ensure a high quality, consistent service is delivered across the UK (both in-person and virtually).
- Drive innovation and support pilot projects that will enable the charity to evolve, improve and help more unemployed women secure work.
- Identify opportunities for digitisation of the service, to streamline our processes and allow us to grow our impact.
- Increase awareness of Smart Works by proactively identifying and nurturing partnerships with organisations who have the potential to refer to multiple Smart Works centres.
- Project manage the opening of new Smart Works centres, drawing on expertise of other staff across the Smart Works team to ensure the centre is set-up for success.
- Visit all centres across the UK to meet service delivery staff and understand opportunities for development and improvement.
- Supported by the Head of Data & Impact, track progress against KPIs, identify areas for development and, when needed, work closely with relevant staff to address shortfalls.
- Keep up to date with emerging trends within the employability support landscape, sharing relevant insights with the Director of Programmes & Operations and other relevant stakeholders.
- Line Management of staff within the Group Operations team.
- Champion inclusivity and ensure the Equity, Diversity & Inclusion strategy is woven into the day-to-day delivery of the Smart Works service and service delivery decision making.
Smart Works is a community that shares a passion to empower women to thrive in work and life, and is determined to meet our aim of helping as many women as we can back into work. The successful candidate will therefore build strong working relationships across this community, with their own immediate staff team as well as other local centres across the UK and HQ in London.
SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES
The successful candidate will demonstrate:
- Substantial experience delivering and leading charitable programmes, or comparative work, preferably on a national scale.
- Demonstrable experience of managing projects, driving innovation and implementing new initiatives, with experience delivering digital solutions.
- Proven track record of writing and delivering strategic plans.
- Proven track record of setting and monitoring targets and KPIs.
- Excellent relationship building skills, preferably with experience working across split sites.
- Experience working within employability support is desirable but not essential.
- Detailed understanding of safeguarding requirements for a charity like Smart Works.
- Excellent interpersonal skills and able to communicate with stakeholders at all levels of seniority.
- Ability to manage competing priorities.
- Passion and commitment to making the Smart Works programmes the best they can be.
If you're passionate about our mission and believe you have the skills to make a meaningful impact, candidates are encouraged to apply, even if you don't meet every requirement listed.
We particularly welcome applications from Black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of unemployment as we would like to increase the representation of these groups at Smart Works.
Smart Works promotes equity, diversity, and inclusion in our workplace. We make employment decisions by matching the Charity's needs with the skills and experience of candidates.
These decisions are made irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
BENEFITS, TERMS, AND CONDITIONS
- Full-time role, ideally based in one of our London centres, with regular travel to other Smart Works centres. Open to discuss alternate locations at interview.
- Monday - Friday with typical working hours 9am - 5pm in line with centre opening times. Flexible working may be discussed at interview.
- Salary of £45,000 - £50,000 depending on experience.
- Reporting to the Director of Programmes & Operations.
- 25 days annual leave, plus discretionary leave over Christmas and New year.
- Positive, supportive working environment with opportunities for practical training and progression.
All successful applicants must provide references, have the right to work in the U.K. and complete a Basic DBS check.
HOW TO APPLY
Please submit a CV and answer the following questions via our recruitment portal by midnight on Thursday 24th October:
- Why do you want to work for Smart Works? (Max 200 words)
- Why do you think you are well suited to heading up the delivery of a high-quality service across multiple locations? (Max 350 words)
- What experience do you have of developing relationships or projects that have allowed a service to grow in scale or quality? Please be specific about what results were achieved (Max 350 words)
- If there anything else you would like to share at this stage. (Max 150 words).
First round interviews will be held virtually on Thursday 31st October. Final interviews will be held in person, in North London on Monday 4th November.
At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).
We exist to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Purpose of the job
Are you the right person to lead a team who are passionate about improving mental health and wellbeing for the people of Hammersmith, Fulham, Ealing, and Hounslow?
We are seeking an interim Chief Executive to cover maternity leave. This role will have shorter term goals namely:
- Supporting the SLT
- Developing an annual business plan
- Reporting to the board
- Identifying areas for growth and income generation
- Recovering reserves to ensure financial resilience over the next year
With strong strategic and leadership skills to continue to support the charity, the interim Chief Executive will continue to lead and inspiring our passionate and dedicated team as we work through our 2023-2026 strategy. The interim Chief Executive will act as the main link between the charity and Board. Together with the Chair, they will enable the Board of Trustees to fulfil its duties and responsibilities for the proper governance of the charity.
The right candidate will have a strong focus on business development, financial stability, thinking creatively and courageously about opportunities for growth and new income streams. You will be a passionate advocate for mental health and wellbeing, ensuring the charity is a place where people feel valued, listened to, and supported.
About Hammersmith, Fulham, Ealing, and Hounslow Mind
We’re Hammersmith, Fulham, Ealing, and Hounslow Mind (HFEH Mind), part of Mind the mental health charity. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding of mental health.
We work in Hammersmith, Fulham, Ealing, and Hounslow and have a range of services and products to help children, young people and adults maintain and regain their mental health. We work with employers, partners, community groups and other charities to achieve our aims.
Key Responsibilities
- Strategy and Vision
- Ensure that business, operational, and annual plans to underpin the strategic plan are developed, agreed, and implemented.
- Identify and assess strategic risks, issues and opportunities and take responsibility for leading an effective response to each.
- Organisational Development
- Ensuring the charity has an appropriate organisation structure and management system to fulfil strategic objectives.
- Identifying and prioritising funding and commissioning opportunities.
- Ensuring the charity is aware of best practice and maintains a high quality of work.
- People & Culture
- Continue building a staff culture where everyone is valued, clear on their role and equipped to do their job.
- Provide leadership, supervision, annual appraisals and mentoring of the SLT.
- Maintain a diverse workforce that reflects the community, and working towards being a anti-racist organisation.
- Finance
- Be responsible for overall financial health of the charity.
- Recover reserves and identify further areas of cost saving.
- Have an overview of finances and resources, ensuring to operate within agreed annual budget.
- Ensure robust financial management of Charity's resources.
- Consult with Board and Treasurer to prepare an Annual Budget, to be approved by the Board.
- Ensure that there are effective mechanisms to ensure the robustness of external and internal controls (financial and non-financial).
- Governance, Reporting and Risk
- Review major risks which charity is exposed to regularly by the Board and the management team.
- Ensure Board are appropriately informed and involved in organisational activities and the organisation benefits from their experience, skills and expertise.
- Ensure that there are effective mechanisms to ensure the robustness of external and internal controls (financial and non-financial).
- External and internal relations
- Foster good communication throughout charity and externally.
- Actively develop charity's public profile, professional networks and foster good relationships with external stakeholders.
- Set up mechanisms for listening to the views of current and future beneficiaries.
- Regular one-to-one meetings with the Chair.
- Legal and regulatory compliance
- Ensure charity fulfils all its legal, statutory, and regulatory responsibilities.
- Engage with National Mind.
- Ensure organisation continues to deliver the Mind Quality Mark accreditation.
The successful candidate will need to evidence the following:
You will have knowledge and experience in:
- Demonstrable track record of operating at CEO level or similar, managing, and embedding change.
- Proven track record of managing, growing, and developing support services in line with best practice in different and diverse communities, ideally in health or social care sectors (within Mental Health specifically preferred).
- Experience in recovering reserves and developing cost-saving efficiencies.
- Experience in restructures.
- Experience working with statutory and non-statutory bodies to achieve commissioning and grant targets and to grow the charity.
- Experience of working strategically to source and secure sustainable funding solutions working within tight financial constraints.
- Building effective partnerships with internal and external stakeholders including service users based on principles of co-production.
- Educated to degree level or equivalent, with demonstrable evidence of continuous professional and personal development.
- Excellent people management and conflict resolution skills, and the ability to lead, delegate appropriately, motivate and support the performance of staff.
- Excellent understanding of safeguarding legislation and processes, safety, and quality management.
Your qualities will include:
- An inspiring and empathetic leader, strategist, and communicator, ideally from a mental health background, who can cultivate a culture of learning, creativity, inclusion, and excellence.
- Able to demonstrate passion and commitment for HFEH Mind’s mission (lived experience a plus).
- Strong financial experience and abilities.
- Clear and inspirational leadership and people management skills with the ability to build and lead teams across multiple locations.
- Ability to think and act strategically, developing practical, innovative, and creative solutions to the management of issues and complex problems.
- Ability to identify opportunities to improve business outcomes through partnership at all levels.
- Energy and passion to deliver at pace and cut through obstacles.
- Highly effective influencing and negotiating skills, with the ability to develop partnerships and alliances across a diverse range of stakeholders.
- Politically astute and resilient, with the ability to manage conflict and ambiguity.
- Outcome focused, with the capability and tenacity to drive the agenda forward.
Benefits & Support
We want all our team to thrive at HFEH Mind and we offer a competitive range of benefits, good work/life balance, and excellent learning and development opportunities. We are proud of our organisational culture, and we offer a supportive, flexible, and enjoyable place to work.
Employee benefits include:
- Opportunities for flexible working
- 25 days annual leave (plus bank holidays) increasing with years of service up to 30 days.
- Workplace pension scheme
- Occupational sick pay scheme
- Employee Assistance Programme
- Regular supervision
- A variety of learning and development opportunities
- Access to “Perkbox” employee benefits
- Cycle to Work Scheme
HFEH Mind are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing, and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
1-year fixed term contract, maternity cover
35 hours per week, minimum one day per week from office
Accountable to: Director of Operations & Membership Systems
PLEASE SUBMIT COVERING LETTER ALONGSIDE CV FOR YOUR APPLICATION.
Key Responsibilities:
Facilities and office administration
· Lead on all first aid and fire compliance duties
· Issuing and collating health and safety risk assessment forms to staff, organising fire, health & safety and first aid training as required
· First point of contact for staff re any office/building/equipment maintenance issues
· Liaise with landlord for office/building/equipment maintenance/health & safety matters
· Stationery, refreshments and printing replenishing and ordering
· Courier and postage bookings and arrangements
· Maintain a supplier contact list
· Processing, collating and reconciling credit card expenses
· Managing documents/files within the onsite storage area (crypt) and around the building
· Provide office induction to new staff, including requesting FPH/RCP passes, IT accounts, welcome pack including, IT & health & Safety induction and fire evacuation training
Events and Travel Administration
· Manage event registrations.
· Log and chase event registration RSVPs for external invites and issue joining instructions
· On the event day involvement and support including arranging set up
· Source venue space for FPH events and meetings to be held externally
· Identify and negotiate bulk accommodation for FPH events/conference
· Make travel and hotel arrangements for FPH Officers, Board members, Committee members and staff including taxi, rail, air and car.
· Identify, develop, implement and maintain administrative procedures/systems
Zoom administration
· Arrange zoom meetings and webinars as per requests, including sharing meeting details
· Log relevant meetings in the booking’s spreadsheet
· Host zoom meetings and provide support as required
Membership Programme
· To provide administrative support to the membership team when required
· Assist with incoming membership queries/request
Workforce Programme (Revalidation & CPD)
1. To support and administer the Faculty’s statutory duties relating to the revalidation of public health specialists including:
· monitoring and delivering the revalidation service
· responding to member and other queries in relation to revalidation.
· maintaining and updating the list of FPH revalidation appraisers
· liaising with external stakeholders, including the Academy of Medical Royal Colleges
2. To support the development and delivery of a system of appraisal and revalidation for public health specialists from backgrounds other than medicine.
3. To administer the Faculty’s annual programme of Continuing Professional Development (CPD) activity including:
· monitoring and delivering the annual programme
· maintaining and updating the CPD database
· processing annual CPD returns
· arranging annual training of CPD advisers
· supporting members in using the online CPD Diary
4. To administer the CPD annual review process including analysis of the review for the CPD Director.
5. To provide administrative support to the CPD Committee including:
· organising and servicing meetings as required
· preparation of papers
· minute-taking and follow-up of action points
6. To deal with general enquiries and to assist with all routine tasks of the Education, Standards & Advocacy Department.
7. To deal with enquiries to a high level of customer service, replying, referring or responding as appropriate.
8. To liaise with colleagues elsewhere in the organisation to ensure good communication, coordination and collaboration.
9. Provide cover within the department as required and assist with general enquiries.
10. Undertake any other reasonable activities as requested by the Deputy Chief Executive.
Person Specification
Skills and abilities
Excellent organisation and problem-solving skills = Essential
Excellent customer service skills and delivering a customer-centric service = Essential
Ability to communicate (verbal and written) in a manner that is fluent, clear and compelling to a range of audiences = Essential
Ability to successfully manage multiple work streams, including organising time effectively, prioritising workload and meeting deadlines = Essential
Ability to identify and solve problems or concerns constructively and creatively = Essential
Ability to identify opportunities for systems and processes to be improved to deliver solutions = Essential
Ability to develop processes and encourage others in their adoption = Essential
Ability to work as part of a team and support team objectives = Essential
Ability to understand and demonstrate commitment to the FPH’s Values, Ethical Policies and Equality & Diversity Policy and to ensure all activities are carried out within this framework = Essential
Experience & Qualifications
Proficient user of Zoom Meetings and Webinars and Microsoft Teams = Essential
Experience of working effectively within a team, developing effective and supportive relationships with colleagues = Essential
Experience of using a CRM (Customer Relationship Management) system (preferably Microsoft Dynamics) and Microsoft products e.g. outlook, word = Essential
Degree qualification or equivalent = Essential
Experience of working in a operations or facilities team = Desirable
Experience of working effectively in a Royal College or Faculty environment = Desirable
Experience of working in a membership organisation = Desirable
Skilled in data analysis and manipulation using tools such as Excel, Microsoft Dynamics = Desirable
Please include a tailored covering letter explaining why you feel you are suitable for this position.