Service Manager Jobs in Watford, Hertfordshire

Bain Research UK (BRUK) funds world-class research to discover the causes, develop new treatments and improve the lives of all those who are affected by neurological conditions.

Thanks to the generosity of our supporters vital life changing, life-saving neurological research can be funded.

We are a well-established charity that has recently launched a new strategy to accelerate the progress and funding of neurological research.  This is a new role.  As a small and ambitious charity, we are seeking someone who is keen to join a growing team and develop their skills and career within a vibrant, positive organisation.

The role

Reporting to the Events and Community Fundraising Manager, you will play a crucial role as part of the Fundraising Team by providing the highest levels of fundraising and event administration support to ensure the provision of seamless, excellent supporter care and assistance to our supporters.

Whilst this role is primarily providing administrative support for our fundraising and event activities, there will be opportunities to be involved with all other aspects of the charity.

The successful candidate will need to be a good team player, able to work independently, flexible, hardworking and prepared to play an enthusiastic role in helping to deliver excellent supporter care and increased fundraising income. Excellent verbal and written communication skills are essential.

Responsibilities

In this position, you will:

· Be the primary contact point with our supporters and fundraisers to provide excellent customer care

· Answer general public and supporter enquiries that come in by telephone, email and mail in a way that makes them feel important and valued regardless of the nature of their enquiry

· Ensure all fundraising income (cash, cheques online platform donations) is processed and recorded correctly onto the Donorfy database, and thanked in a timely manner

· Record as necessary enquiries, correspondence and responses on Donorfy

· Be the primary point of contact for our challenge events and community fundraisers. Build excellent relationships with them and provide materials and support, liaising before, during and following their activity/event as needed

· To work with the team to provide support for key fundraising activities such as the London Marathon and other challenge events.  This will include assisting with event administration, answering telephone calls, responding to emails, thanking participants, processing donations, sending materials to participants and updating records on Donorfy

· Monitor our general email inboxes and respond to all enquiries in a timely manner

· Monitor Social Media and assist with providing content and responding to any enquires that come through these mediums

· Be responsible for ensuring stock control is monitored, both at the office and at our fulfilment house

· Appeal support: this may include contributing to content and will include monitoring schedules and deadlines

· Liaise with our fulfilment house and/or other suppliers, where necessary

· Liaise with finance as required

Person specification

 You will be keen to develop your existing skills and to learn and absorb new skills.  You will be methodical and well organised and provide careful attention to detail

It is essential that you have the following skills:

· Supporter care – must be able to provide our supporters and the general public with excellent customer service both written and over the phone

· Time management – you must be able to effectively manage your time and workload

· Attention to detail -  you must be able to consistently produce accurate work

· IT literacy – you must be proficient in Word, Excel, Outlook and, ideally, PowerPoint

· Familiarity with the use of social media

It is desirable that you have the following skills:

· Familiarity with CRM and/or database

Knowledge

It is desirable that you have the following knowledge:

· Knowledge of fundraising principles and practices

This job description is not intended to be exhaustive in every respect, and you may be required to carry out any other duties that fall reasonably within this role. There may be occasions where you will be required to work evenings and weekends at events.

This is a description of the job as it is presently constituted.  It is BRUK practice to review job descriptions and to update them from time to time, in consultation with the post-holder, to ensure they relate to the job as then being performed, or to incorporate whatever changes are reasonably required. 

JUST ONE Tree is a young, but award-winning, non-profit organisation. We’re tackling the dual crises of climate change and biodiversity loss through global reforestation. We make it simple for everyone to get involved because JUST £1 plants 1 Tree.

We are unique as we don’t just plant trees. We focus on restoring the entire eco-system in the oceans as well as on land, and we also educate the next generation of environmental guardians.

Sound like something you’d love to be part of? Join us in this important role.

THE ROLE:

Working alongside our founder Amanda, and other team members you’ll be right at the heart of the action. You’ll be the backbone of daily operations, providing vital support, handling all aspects of administration and ensuring the ship runs smoothly.

Your role will be pivotal in enabling us to be efficient and effective across our organisation and helping us to have an even bigger impact on restoring the planet.

We’re looking for someone who’s a solutions finder and ready to roll up their sleeves and get stuck in. You’ll have great attention to detail and relish being organised and efficient. But you’ll also be able to bring the experience to take a step back and have a look at our systems and processes to suggest and implement efficiencies and improvements.

This is a permanent part-time role, 20 hours a week (half a day every day), with the opportunity to scale up in both responsibilities and hours as our organisation grows. We'll explore the exact hours and timings with you and together find what works.

So if you’re passionate about having a positive impact in the fight against climate change, want to work and interact with like-minded individuals (and have fun along the way) then we’d love to hear from you.

WHAT DOES THE ROLE INVOLVE:

· Operational Management: Streamline daily business operations, to keep an ever-improving and well-oiled machine. Enable and support the smooth onboarding of our new automatic donation system. Explore new software, systems and processes that will help as we grow to the next level.

· Administration: Executing a range of administrative tasks including donation logging, managing invoicing, tracking fundraising and data entry into Salesforce and Mailchimp.

· Communication Hub: Be the central point of communication, ensuring different parts of the team are kept updated and pulling in the same direction.

· Co-ordination: Oversee, run and deliver projects on time, from blogs and newsletters to the implementation of new tech systems.

· Processes: Oversee the smooth running of existing processes across the organisation and ensure the team utilise them correctly.

· HR: Lead on staff recruitment​ including hiring and onboarding new team members, performance reviews and overseeing the smaller details such as sick pay and annual leave.

· Policies: Keeping current policies and JOT handbooks up to date, adding new policies where needed and helping create those we are yet to think of.

· Logistics: Being a logistical wizard for team travel, events, meetings and internship organisation

· Company-wide Support: Be our  5th Emergency service!  Support the small and passionate team to be the best they can be. You’ll have oversight of it all so we can run smoothly.

The right person with the right attitude is more important to us, than ticking all the boxes.

WHAT DO YOU NEED TO BE:

· Passionate and enthusiastic - we thrive on having a great bunch of people on our team, all working together for a better future.

· Dependable – reliable and committed. Your role and presence is foundational to the success of the organisation.

· Solutions finder – you know how to solve the problem or know the right person to ask for help…or even better, you’re a step ahead and already on it!

· Go-getter – proactive not reactive.

· Good communicator.

· Streamliner – you can spot how to improve a process a mile away!

· Dedicated – we want someone to be a long-term part of the team and grow with us as we scale up.

· Able to work remotely

· Have your own computer

· Fluent in English

· Fanatical about detail

· Organised

· Proficient with standard software eg. Microsoft word, Excel, Google docs

· Familiar with CRMs, ideally Salesforce, and other business support systems, or confident in picking up how ours works.

WHAT'S IN IT FOR YOU:

· Working remotely – Like to work from home in your comfy slippers? No worries, we’re used to that. Our team is spread out all around the world. However, for this role we are seeking someone who lives in the UK, with easy access to London for team meet-ups.

· Flexible working – work around the school pick-up, after your morning swim or you’ve walked the dog – you decide. Your day will mainly need to fall within normal office hours, but you can jiggle it around what works for you.

· Holiday time – we believe in the importance of good mental health and family time. It’s a marathon not a sprint.

· Contributing to tackling one of the most pressing crises of our time – with a great team.

· Basic hourly rate with end of year and summer bonus, total equivalent to c. £28,000 - £30,000 if it were a full-time position

If you’re a person who loves blending attention to detail and an eye for data with good people skills and has a passion for being the supportive core at the heart of an environmental organisation, then we’d love to hear from you!

Most of all, we believe in working hard and having fun along the way! We're looking for someone to join us and be a great part of the JUST ONE Tree team.

JUST ONE Tree is uncomfortably aware of the lack of diversity in the environmental sector and we’re not ok with it. We know we’ll be even stronger and more effective in powering change if we are a more diverse team.

All qualified applicants will be considered regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, genetics, national origin, disability, age or any other grounds.

Are you passionate about advising, advocating, or guiding local communities?
Ready to take your career to new heights with one of the UK’s most impactful charities?
Join us in empowering communities and making a lasting difference

We’re looking for a dedicated Case Officer to manage casework and provide direct support, advice, and guidance to beneficiaries on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.

In this role, you will assess the needs of beneficiaries and collaborate with regional specialist teams and external service providers to ensure that support is delivered in an integrated and effective way. You will also develop creative, tailored solutions, drawing on contributions from volunteers, our members, and branches to meet beneficiaries' unique needs.

Additionally, you will work closely with the Casework Services Manager and Head of Welfare to identify and address local beneficiary needs, helping shape the commissioning of specialist services. You will advise beneficiaries on available support and assist them in accessing the services they need, while maintaining an up-to-date knowledge of statutory benefits. Building strong connections with local organizations to reach beneficiaries in the community will also be a key part of your work.

The role is primarily homebased with will have regular travel around the London region for internal meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area.

There will also be occasional travel nationally to attend training / meetings.

Driving licence is essential requirement for this role.

For more information, see Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.

Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. Working with partners, including Barclays LifeSkills, Dell Technologies, Network Rail and the NHS we deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).

Each year we impact 60,000 young people thanks to industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.

The Programme Coordinator role 

Due to the exciting expansion of our programmes we are seeking a new team member on a fixed term basis o support our next year of growth and delivery.

In this role you will provide crucial customer service and administration to support the delivery of our inspiring employability and skills-focused workshops in schools. 

What you will be doing

• Coordination of multiple projects and events
• Using systems and administrative processes to manage workshop delivery
• Enhance our feedback and customer service to all our stakeholders, including schools and volunteers

The skills and experience you will bring

• Managing multiple and often conflicting priorities 
• Use of IT, data and systems to operate efficient programmes (MS office, inc. Excel)
• Working in a fast paced environment
• Strong accuracy and attention to detail
• Understanding the importance of deadlines and achieving targets
• Excellent written and verbal communication skills
• Planning, coordination and organisation 
• Time management 
• Customer service delivery focussed with a desire to achieve targets and objectives
• Technology (inc. MS office, including excel and spreadsheets) and seeking ways to maximise IT in administration
• Problem-solving and using initiative

To read the full job information pack please download the attachment. Please read this before completing your application as it contains some helpful advice of what we are looking for. For safer recruitment purposes - please ensure your CV includes the month and date of your previous employment and includes information about any employment gaps. 

Job details

• £26,000 salary (pro-rata for part time)
• Full or part time opportunity (min 3 or 4 days a week)
• Hybrid working
• 28 days holiday + bank holidays
• Training budget

And if you join our team, you can expect to receive feedback like this from our former students: 

"I just wanted to say a big thank you for your help. Without networking with you I would not have been so prepared for it. If it wasn't for Powering Potential all those years ago I would not have developed into the person I am today. So for that, I thank you." 

Hybrid working

This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance for the team days in London.

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

This is a standalone role and so it is very hands on with responsibility for all transactional tasks, including recruitment, payroll, pensions, training etc. You’ll also work particularly closely with senior managers to attract, retain and develop a diverse and talented team. You’ll promote a culture of learning and collaboration across the organisation, ensuring that Muscular Dystrophy UK complies with all relevant employment legislation and best practice.

We welcome applications from candidates working at Manager level, who want to step up to their first Head role. We are looking for candidates that are comfortable to work on an operational as well as strategic level.

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: We operate a hybrid model (home and office, London SE1). 

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

A bit about us

Do you want to create a better world for animals? At the RSPCA, we believe all animals deserve kindness and respect. We work for the benefit of every animal – as well as pets, that includes farmed animals, wildlife, and animals used in science. Choose a career with us and make a difference for every kind.

We are looking for a new team member as a Scientific and Policy Manager - Major projects. You will be working as part of the companion animals science and policy team reporting into our Head of Companion Animals.

Our team uses robust evidence to advocate, campaign and influence attitudes, behaviour, policy and laws which effect positive change for companion, sporting and working animal welfare. 

During this fixed term contract, which will run to February 2026, you will be using your scientific knowledge and influencing skills to drive some of our key strategic objectives including the breeding of animals to ensure health and welfare. 

Fixed Term contract until February 2026.

Working hours: 35 hours per week; Monday - Friday. 

Hybrid role: Your base will be at Blackfriars, London or Horsham West Sussex. Hybrid working isn't a tick exercise for us - we live the values. The expectation for this role will be 2 days per month and this is open to flex around you and the operation.

We role model our values through our people culture and keep connected through regular/daily check-in's and team meetings, your colleagues are always on hand to support or chat. It's important to us that you feel part of our team from the get go! 

Are you ready to be part of our journey and make a difference? 

What a day might look like for you

Here at RSPCA we know it's a cliche but no two days are the same; we've added a short summary of what the role entails, for a full insight please refer to the attached job description.

You will:

• Support the Head of Companion Animals with strategy development and implementation as necessary. 
• Deputise for the Head at internal and external meetings.
• Assist with the preparation of departmental budgets, and make decisions on behalf of the Head in their absence.
• Lead the management of multiple projects which align with the extreme breeding strategy, allocating tasks to assigned resources in order to ensure that all projects meet agreed quality, cost and timescale parameters.
• Create a strong evidence base for the RSPCA's work on extreme breeding and other welfare issues affecting companion animals, including relevant scientific, legislative, ethical and animal welfare issues and developments in the UK and internationally. 
• Monitor, review, analyse, report on and where appropriate respond to, reports and announcements from relevant bodies on proposed EU directives, domestic UK legislation, and the work of parliamentary select committees, Defra, and other governmental and NGO working groups relevant to extreme breeding.
• Be a lead representative for the Society at meetings on extreme breeding to promote its objectives to key stakeholders and target audiences up to the highest levels including government ministers, MPs and senior civil servants, industry and other external bodies, committees, working groups, government representatives and working groups and think tanks and produce associated briefing papers and reports.
• To produce reports on extreme breeding and other companion animal issues, and contribute to departmental newsletters and information sheets and material for RSPCA publications.

What makes a great Scientific and Policy Manager?

To succeed within this role, it is essential that you have: 

• A degree level qualification in a relevant biological discipline, plus relevant experience.
• Specific and extensive expertise relevant to animal welfare and companion animals specific to the post.
• A broad knowledge and understanding of animal welfare issues.
• An excellent knowledge and understanding of legislation, regulations and relevant organisations in government, industry.
• Proven experience of developing and implementing successful theories of change and impactful strategies with clear outcomes and objectives. 
• Proven experience of high level influencing.
• The ability to build and utilise networks of contacts effectively and to work in coalition with others.
• Proven expertise in developing policy positions, shaping agendas and working in coalition to achieve change.
• Demonstrable research and writing skills with the ability to effectively condense, summarise and make sense of large amounts of information quickly, pulling out salient points and spotting potential weaknesses or problems.
• Strong project management skills, along with great influencing and stakeholder management skills.
• Proven line management experience.
• You must also be aligned to our vision and values.

This role is both rewarding and challenging and it is a very exciting time to join the RSPCA, so if you have the skill set we are looking for, please apply! 

Successful candidates for certain RSPCA roles will need to undergo a Disclosure and Barring Service (DBS) check.

Applicants must have the legal right to work in the UK - We are unable to sponsor visas at RSPCA

Final note from us & good luck with your application!

Interviews will take place on the 20th of November and will be held remotely.

Due to high interest in some of our roles, we review applications as they are received. This can occasionally result in positions closing earlier than advertised. Therefore, we strongly recommend submitting applications early. Unfortunately, we are unable to accept applications after the posted closing date.

We want to ensure we do all we can to give you a positive candidate experience through our recruitment. Whilst we do try to give feedback where we can, sometimes due to receiving high levels of applications, this may not always be possible

We recognise that a diverse and inclusive workforce is essential to achieving our core mission. For this reason we actively encourage a wide diversity of applications - in particular from members of minority ethnic groups, and people with disabilities - as these candidates are currently under-represented at the RSPCA.

Should you need any support with your application or interview process please contact us by email.

Our mission is to ensure animals have a good life by rescuing and caring for those in need, by advocating on behalf of all animals and by inspiring everyone to treat them with compassion and respect.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Minerva Activities Coordinator

Salary: £22,000 - £28,000

Location: Hammersmith

Hours: Full time - 35 hours per week

Contract: Fixed term until March 2026

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

The Minerva London service provides holistic, trauma-informed support for women in touch with the Criminal Justice System, through dedicated one to one support, safer women’s centre spaces and specialist interventions and partnerships.

As the Minerva Activities Coordinator you will be responsible for enhancing the offer to women referred into the Minerva service by supporting them to engage with their local women’s centre provision. You will be based at your regional women’s centre five days a week, as the first point of contact for women entering the centre space or contacting the service via the centre helpline. As Activities Coordinator you will create and deliver a relevant and lively activities programme for women to attend, in partnership with Minerva’s specialist delivery partners.

About You:

To be successful as the Minerva Activities Coordinator you will need the below experience and skills:

• You are an excellent relationship builder who can warmly work with women
• You will bring experience of supporting vulnerable communities and have good working knowledge about safeguarding and risk management and bring an eagerness to learn and develop new skills.
• You will deliver an exceptional first point of contact service, and deliver engaging activities with the women using this service

We recognise that women often only apply to roles if they meet 100% of the criteria. We encourage you to demonstrate how your skills and experience would make you an asset to the role, and if you don’t have the exact skills/experience, tell us in your cover letter how you think you might grow and develop in the role.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Closing Date for Applications: Friday 1st November 2024

Interviews are taking place on a rolling basis

What we can offer you - Employee Benefits:

A 35-hour working week

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have additional needs, please email the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

We're seeking a skilled and dedicated individual to join our team as a Young Person’s Worker. In this role, you will play a vital role in providing support to at-risk young people who are experiencing homelessness.

Your mission: to support and empower young people to develop the lifelong tools they need to lead fulfilling lives outside the confines of traditional services. You will carry a caseload of clients who you will formulate a comprehensive support and safety plan with, which forms part of the ongoing casework, promoting independence and preparing young people for moving into independent accommodation, and employment and education.

About the Role:

As the Young Person's Worker, you will be working within a strengths and recovery framework embedded within a trauma informed approach to ensure client needs and aspirations are at the centre of the support planning process. You will be the lead worker overseeing the support and development of the young person’s needs and aspirations. You will guide and signpost the young person to the relevant statutory and non statutory services and will be key in motivating and coaching the young person to develop independent living skills.

About you:

• You bring experience working with young people in the community and in accommodation services.
• Your toolkit includes practical skills in motivation and coaching young people
• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
• You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 3rd November at midnight

Interview date: Tuesday 19th November, Wednesday 20th November and Thursday 21st November in Kings Cross

This post will require an Enhanced DBS check to be processed for the successful applicant. 

This is an exciting opportunity to join The Royal College of Radiologists (RCR) in our Governance team working on our Global activities and supporting our work in the Devolved Nations. 

The Governance team are seeking a brilliantly organised and enthusiastic self-starter to make a significant contribution to the College’s involvement in global activities. Alongside a focus on supporting planning activities, the Global and Devolved Nations Coordinator will help coordinate staff and doctors attending national and global events, liaise with our overseas partners and arrange member gatherings. A high level of cooperation and teamwork between staff members is necessary to fulfil this role’s functions effectively and efficiently.

The successful candidate will be an excellent communicator, able to work collaboratively with external customers across time zones, colleagues and senior members.

They will also have first rate administrative and organisational skills and the ability to plan and prioritise a varied workload. It is important that as a Global and Devolved Nations Coordinator, the successful candidate has a commitment to providing a professional, positive and responsive service, as well as an understanding of cultural differences.

A willingness to travel both in the UK and overseas is a requirement of the job, although this will be planned in advance and likely to be three or four times a year.

What you’ll do:

• Lead the organisation and coordination of RCR’s global events activities
• Organise and commission briefings and/or speeches for the RCR President and Vice Presidents
• Support liaison with external partners/organisations
• The administration of and support to the RCR’s Devolved Nations Standing-Committees, and other RCR Boards and Committees 

What you’ll need:

• Experience of successful working within a team and the provision of a professional, friendly, and reactive service to colleagues and external contacts
• Experience of coordinating events 
• Good understanding of administrative process, systems and procedures including financial administration
• Accurate use and understanding of English including excellent written skills
• Great organisation skills with the ability to multi-task and work under pressure whilst maintaining a high level of accuracy and attention to detail

If this sounds like an exciting opportunity for you then please find out more about the role, the RCR and instructions on how to apply through the candidate pack.

This vacancy closes midnight 27 October 2024. Shortlist interviews are scheduled for 1 November 2024 with selection interviews scheduled for 7 November 2024.

Are you a strategic and results oriented communications professional? If you’re eager to work in a dynamic, fast-growing membership organisation committed to improving sustainability in the sugarcane sector, we would love to hear from you.

In this exciting role, you will be responsible shaping and delivering Bonsucro´s communications strategy and overseeing the day-to-day management of a small communications function. A crucial part of this role is to ensure that colleagues, the Bonsucro board and external stakeholders are provided with tools and resources to confidently and effectively communicate about the organisation and its mission.

Bonsucro is the global sustainability platform and standard for sugarcane. Our purpose is to collectively accelerate the sustainable production and uses of sugarcane. We work with people and organisations across the sugarcane supply chain, including small scale farmers and some of the world’s biggest brands.

Climate change, human rights, farmer livelihoods, women’s empowerment, pesticide reduction, and water use are some of the issues that Bonsucro works on. As our Communications and Events Manager you will be expected to create narratives on these issues and link this to Bonsucro’s work on standards and certification,  market development and collective action.

We are looking for someone with strong experience in strategy, planning and delivery of communications and events in a comparable organisation. You are versatile and stakeholder-oriented and comfortable working in a busy environment with multiple concurrent priorities, deadlines and activities. Your strength lies in creating compelling content and results-driven campaigns that supports the achievement of higher-level strategic goals. You bring a track record of turning very technical and complex information into compelling content and have some insight into agricultural production systems and/or Bonsucro’s countries of operation outside of the UK.

Key responsibilities

Strategy and delivery

• Develop and execute effective communications strategies to continuously strengthen Bonsucro’s profile, reputation and, as a result, to attract new members and partners
• Develop and manage effective communications tools, channels and partnership with media service providers, to deliver on the agreed communications strategy.
• Develop and implement monitoring processes to assess the effectiveness of Bonsucro’s communications strategies, outputs and channels in order to identify areas for continuous improvement.
• Line manage the Communications and Events Coordinator to ensure delivery against plans, timelines and quality work and personal development and growth
• Develop and tailor to stakeholder needs and interest a series of events to contribute to effective member engagement and strengthen Bonsucro’s profile as a convening actor.  
• Develop and deliver the Annual Operational Plan for the Communications and Events function in line with organisational quality standards, adapting to changing context and needs where relevant.

Messaging and content

• Tailor Bonsucro’s key messages to targeted audiences and communications (e.g. articles, press releases and statements) in various languages as needed to ensure consistency of communications across channels, regions and media.
• Develop compelling sustainability ‘impact’ stories from regions and projects and on specific sustainability issues to promote Bonsucro’s impact.

Branding and stakeholder guidance

• Advise and build the capacity of other functional teams on how to effectively communicate about Bonsucro, making them aware of key messages and channels to use to increase the impact of Bonsucro’s communications.
• Advise internal and external stakeholders on adherence to brand guidelines to ensure consistency and appropriateness of use.
• Coordinate and monitor services delivered by sub-contractors
• Act as a representative of the company, where relevant, with both internal and external stakeholders.

Channels, reports and events

• Maintain and optimise an effective public facing website and social media presence to continuously strengthen Bonsucro’s external profile and community building.
• Oversee logistics, planning and delivery of key Bonsucro’s events, in particular Bonsucro Global Week.
• Continuously improve and evolve Bonsucro’s external reports (e.g. Outcome report, Annual report etc) to ensure clarity of layout and language and strengthen them as tools to increase Bonsucro’s profile and value back to members.
• Regularly report on operational progress updates to the Director of Engagement and Markets and other teams to identify areas of strengths and continuous improvement.
• Identify, track and monitor appropriate KPIs that assess the effectiveness of the communications strategies and plans and which inform decision-making.

Person Specification

Essential criteria

• Significant prior experience in development and implementation of communications strategies and a full range of media        services, ideally in a global context
• Strong technical acumen in relation to all aspects of communications and events delivery
• Previous line-management experience and experience in managing moderate budgets
• Significant experience in writing, editing and publishing compelling content
• Proven ability to translate complex information into engaging campaigns and stories
• Excellent editing and proofreading skills for a range of media (online and print), including the ability to convey complex          ideas clearly and simply.
• Excellent communication skills, both verbal, written and visual
• Strong time/process management skills and ability to establish priorities and work to deadlines
• High level of communications IT proficiency, covering a range of tools and applications
• Knowledge of and experience in working professionally with online tools and social media
• Ability to work effectively as part of a team and build strong relationships across the organisation
• Self-motivation and adaptability to thrive in a dynamic environment of a small but growing organisation

 Desirable Criteria

• Previous exposure to sustainable agriculture commodity programmes.
• Fluency in additional languages, especially Spanish and/or Portuguese
• Significant experience in communications and social media activities in a professional environment

How to apply

Please note that we are operating a rolling application process and will consider applications as they come in. We will arrange initial screening calls with suitable applicants on an ongoing basis and are looking to hold first formal, in person interviews w/c 14 October.

The interview process is:

1. Screening call (30 minutes with Recruitment consultant)

2. First interview, in person at Bonsucro office, panel interview (w/c 14 October)

3. Second interview, in person at Bonsucro office, panel interview (w/c 21 October)

Job Title: Money & Energy Adviser

Reports to: Money & Energy Advice Service Lead

Location: Based at home/preferred place of work, with travel across the region as required

Hours: 37.5 (full time) Monday to Friday. Hours to be agreed with successful candidate. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post

Contract: Full fixed term contract, ending 31 March 2026

Salary: 35 hpw £27,000 pa - pay review pending Jan 2025

(plus expenses, pension, and generous annual leave)

To deliver money and energy advice service for kidney patients struggling with their energy and water bills and other costs of living challenges. You will provide subject matter expert support within our Patient Support Services team, and will work closely with our Patient Support & Advocacy Officers to develop and grow this service in your area.

Summary
To raise awareness of the service and build strong relationships with kidney patients, professionals, and other kidney stakeholder groups in your defined geographic region.

Key responsibilities
• With support, establish the Kidney Care UK Money & Energy Advice Service in the region for patients and carers at risk of fuel poverty to access independent support on money and energy matters
• Responsible for the day-to-day delivery of the Money & Energy Advice Service across the region, effectively managing an ongoing caseload
• Provide practical advice to patients, assessing their needs and identifying sources of support to resolve financial, practical and psychosocial challenges.

• Activities will include creating budget plans, completing income maximisation checks and benefit claims, carrying out switching exercises and Home Energy Surveys (this is not an exclusive list of tasks)
• Responsible for identifying cases where FSA approved advice is required, and supporting patients in the referral of their case to our approved partner organisation or other appropriate regional/national services

• Act as a gateway to local information and access to:

• Kidney Care UK Patient Grants service, raising awareness of the service and supporting applications
• Kidney Care UK Patient Support & Advocacy Service, to ensure patients have access to reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
• Kidney Care UK Counselling Service and other appropriate services to meet patients’ emotional and physiological needs

• Work closely with local Kidney Care UK Patient Support & Advocacy Officers to ensure that patients receive expert advice in all areas of need, with smooth, effective handovers ensuring that patients feel supported and part of the Kidney Care UK ‘family’ at all times
• Maintain records on the Kidney Care UK database to support service delivery and communications with patients, and facility effective reporting to Kidney Care UK and our funders
• Raise awareness of Kidney Care UK and the benefit of its full range of Patient Support Services amongst kidney patients, their families, carers and professionals across the region
• Provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• Work in a way that respects the personal, social, cultural and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

Mind in Haringey is an independent charity organisation providing vital mental health services to our community in Haringey since 1989.

We have a broad and exciting range of services and projects running in a dynamic, evolving environment. We are constantly striving to develop and improve our services through listening to our community, peers, and staff team to evaluate and deliver the best possible projects for our community.

Working with Mind in Haringey will give you the opportunity to join a small, creative team with many opportunities for learning and progression. We are a diverse and passionate team, who welcome experiences and perspectives from all backgrounds. 

We particularly encourage applications from those with lived experience of mental health, from racialised communities, members of the LGBTQ+ community, and residents of Haringey who are passionate about changing things for the better in the borough. 

Haringey is a melting pot of culture, history, and resilience. Though there is much that needs to be improved, we are proud to work as part of a community that has displayed great strength in hardship both in the past and in more recent years. Interested in joining us in this work? We look forward to receiving your application for the role.

This is an exciting opportunity to join an ambitious team delivering vital services across Haringey, supporting the wellbeing and mental health of our diverse community. There has never been a better time to join Mind in Haringey with lots of new and exciting services and projects to deliver!

The purpose of this role is to develop, co-ordinate and deliver administrative procedures and systems to support the services and work of Mind in Haringey. The Admin Officer is a key member of the central services team, ensuring the smooth operation of all services that take place in the organisation.

Do you believe every woman deserves a safe place to call home and the chance to rebuild her life?

Are you passionate about making a real difference in the lives of those facing multiple disadvantages?

About the role:

We are seeking a committed and resilient Specialist Multiple Disadvantage Worker to join our dedicated team at our Female Supported Accommodation Service. Our service provides vital support to women facing a range of complex challenges, including homelessness, substance misuse, mental health issues, and experiences of violence and abuse.

As a Specialist Multiple Disadvantage Worker, you will:

• Provide specialist interventions and one-to-one support to a caseload of women with complex needs.
• Work within a Psychologically Informed Environment (PIE), utilising trauma-informed practices to support women who may have experienced rough sleeping, domestic violence (DV), or violence against women and girls (VAWG).
• Collaborate with external agencies such as Adult Social Care, Health, Mental Health, and other specialist providers to enhance access to services and improve outcomes.
• Support and guide Project Workers, sharing your expertise and setting best practice standards for complex needs support.
• Advocate for your clients, helping them navigate the health and social care systems to access the services they deserve.
• Work creatively and flexibly to engage with hard-to-reach clients, providing them with the confidence and skills to maintain their progress.

*For genuine occupational requirement reasons we are seeking female applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1). 

About you:

• Experience working with women facing homelessness, substance use, mental health challenges, or domestic violence.
• A trauma-informed, person-centred approach with an understanding of PIE and harm minimisation.
• The ability to manage a caseload and deliver positive outcomes.
• Strong communication and relationship-building skills, with the capacity to collaborate with a wide range of stakeholders.
• A passion for empowering women to make meaningful changes in their lives.

About us:

You’ll be part of a supportive and passionate team dedicated to creating real change. We offer opportunities for growth and development in a rewarding role where you’ll make a tangible difference in the lives of some of the most vulnerable women in our community.

We are a compassionate organisation that strives to empower vulnerable women by offering a safe, supportive environment where they can work towards stability and independence. Through trauma-informed care, harm minimisation, and person-centred approaches, we help women rebuild their lives and create lasting change.

Important info:

Closing Date: 27th October 2024 (Midnight)

Interview date: Week commencing 4th November 2024

This post will require an Enhanced DBS check to be processed for the successful applicant.   

*For genuine occupational requirement reasons we are seeking female applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1). 

Reporting to the Director of Operations and working closely with the National Leadership Team representative for national events, you will manage the events team to deliver excellent service and event support for all New Wine events. This exciting role involves overseeing all aspects of event production, from content development to logistics and delegate management. You will also be responsible for ensuring that the strategic vision and goals of the events are realised, delivering an outstanding experience for global audiences. 

The Events Team exists to support New Wine delegates, volunteers, and staff with the initial planning, coordination, and delivery of all New Wine events held throughout the year. This includes two annual national events, the New Wine Festival and the New Wine Leadership Conference, as well as a number of smaller events such as the Reset Women’s Conference, Worship Nights, and Network Days. 

Areas of Responsibility:

Event Team Leadership: 

• Line manage, train, and develop the events team, which consists of 5 individuals (one vacant), 3 of whom are direct reports. 

• Motivate the team, communicating effectively and building relationships internally and externally with key stakeholders and partners. 

• Set appropriate goals and key performance indicators (KPIs), managing them effectively to drive activity and performance. 

• Join the core team in regular meetings, updating and chairing event specific discussions.  

• Coordinating with other departments to rethink processes and strategy. 
   

Event Planning: 

• Manage and oversee the New Wine events calendar to ensure that events are planned in a coordinated manner.

• Liaise with specific event leadership teams to determine the vision, goals, and requirements for each New Wine event. 

• Set up and chair event planning meetings for national events, monitoring that planning is on schedule and within budget. 

• Support Event Managers in the planning and delivery of smaller events. 

• Manage external consultants and professionals who support with delivery of events including Production Project Manager and Technical Production Manager. 
   

Event Delivery: 

• Ensure compliance with all relevant regulations and standards. 

• Oversee the production, delegate and team experience on-site at any New Wine event. This includes managing the Production Project manager, front desk service team and back-office functions such as ticketing, accommodation, village allocation, telephone and email response, and volunteer team leader oversight and engagement.

Why join our team?

One team: We care about you and invest in our team with training opportunities, quarterly reviews, and flexible working. We are keen for you to flourish here at New Wine, so if you see something you’d like to learn or a skill you’d like to develop, let your manager know! 

Workspace: We have moved our office to Work.Life, with our main base being the Liverpool Street branch.  Within the building, there are fantastic spaces for meeting, networking and coworking, as well as free coffee and events, breakfasts and well-being activities for us as members. 

Healthcare: We are pleased to have recently launched Vitality Healthcare for team members who work more than 15 hours a week.

Events: Joining New Wine has exciting opportunities as we head to our two main events, the New Wine Leadership Conference and the New Wine Summer Festival.  Depending on your job role, there may be other opportunities to head to site, but you will be invited, and arrangements will be made in advance.  Specifically, at our two main events, we will look after you so you can do your job to the best of your ability.  We also make sure TOIL is accrued so that you can rest to the best of your ability too! 

Prayer Days: Your physical, mental, and spiritual health are incredibly important to us.  While onsite at our events and throughout the year, we make sure to honour Prayer Days. 

Pension: After completing three months and passing your probation, you will be automatically enrolled in the New Wine pension scheme. As part of the scheme, we will contribute 10% of your salary. This scheme does not require any contributions from you. However, if you would like to make additional contributions, you can arrange this with the Finance Manager. 

Find out more about individual specification and working patterns by downloading the job description.