Service Manager Jobs in Nottingham, England

About the Help Chapter

The Help chapter brings together our core services responsible for responding to incoming enquiries from supporters, beneficiaries, and members of the public, including managing and responding to feedback and complaints.

About the role

As a Chapter Member at the National Deaf Children's Society, you'll be in a Chapter of like-minded and skilled specialists, experts, and emerging experts. Chapters are self-organising, and every member has a vital role to play, sharing their skills, knowledge and experience and learning and developing together. Led by the Chapter Lead all Chapter Members will value and respect each other's contribution and learn and develop collaboratively.

This role will design, implement and manage systems to ensure that fundraising and marketing activity is of a high quality, complies with relevant legislation and sector codes and is consistent with National Deaf Children’s Society policies.

You will carry out a programme of detailed quality assurance activity and monitoring to identify areas where improvements can be made and provide fundraising teams with recommended actions. This work has a particular focus on the management of telemarketing and face to face recruitment.

You will prepare reports for internal teams and stakeholders and provide support and guidance to fundraising staff in relation to compliance and what is required of them.

You will network effectively with peers across the sector and engage with external regulatory and sector bodies, such as the Fundraising Regulator, the CIOF, the DMA and the ICO, to ensure that the organisation is aware of all relevant developments and our views and priorities are taken into consideration; actively participating in sector consultations, meetings and working groups as appropriate.

Occasional travel will be required to shadow and monitor compliance training and to support our fundraising agencies.

 What might a day in the life look like? 

• Take ownership of and manage our internal Call Monitoring process – selecting and allocating calls from our agencies and listening to the majority to recognise any potential issues or trends that may arise.
• To follow up any feedback with the agencies and ensure they are compliant with fundraising code of practice.
• Updating and monitoring the site lists on our websites to ensure our supporters know where we are.
• Attend monthly and ad-hoc compliance forums and engage with external bodies to ensure we are maintaining standards across the sector. A chance to network with peers and even offer insight into our best practise.
• Quarterly due diligence checks with our agencies, along with monitoring of job adverts and contracts to ensure compliance.
• To manage and monitor our Mystery Shopping programme – engaging with the agencies regarding feedback and follow up, and approving invoices.
• A monthly compliance tracker to be shared internally so we know our key areas of focus.
• Management of our fundraising shadowing programme, with the occasional visits to our agencies for compliance training, feedback and shadowing.
• To help the organisation to deliver excellent standards of supporter care by providing cover for the team where necessary.
• To identify compliance issues which require follow-up or investigation and to conduct or direct any internal investigation.
• To conduct periodic audits (including National Deaf Children’s Society’s fundraising suppliers) to ensure that compliance procedures are followed and that compliance systems are effective.
• To catch up with your Chapter and offer valuable insights and support.

Who are you?  

· You’re passionate about working as part of a team and sharing and developing your skills, knowledge, and expertise in a collaborative environment 

· You have a can-do attitude and are focused on achieving outcomes 

· You’re happy to share your thoughts, skills, knowledge, and experience 

· You have an open mindset and embrace new concepts and ideas 

· You’re a natural collaborator 

· You’re adaptable within a changeable environment 

· You thrive in an agile product design and delivery environment 

What will be in your toolkit? 

· Strong digital skills and a sound understanding of agile values and principles 

· A commitment to the organisation’s culture 

· Comfortable with ambiguity 

· Bravery, courage and an appetite for risk taking 

· An exclusive focus on customers 

· An enthusiasm for giving and receiving continual feedback 

Disclosure check

This role requires a basic disclosure check. This post will be working in a position of trust and responsibility within the charity.

Our expectations

We expect all staff to:

· abide by and promote our Policy of Informed Choice, its Vision and Values, Code of Conduct and Equal Opportunities Statement.

· take responsibility for promoting and safeguarding the welfare of children and young people.

· develop an understanding of deaf awareness and BSL skills whilst employed with the charity.

The National Deaf Children’s Society is committed to safeguarding and promoting the welfare of children and young adults and expects staff and volunteers to share that commitment. 

Full-time (or 0.8), based from home, with on-site activity that requires regular UK-wide travel. NDTi are happy to talk about flexible working.

About NDTi

NDTi has been working with communities, government, health, and social care professionals for over 30 years to ensure that people with disabilities of all ages are given choice and control over their own lives.

Our organisation exists to make change happen by celebrating what’s possible, supporting changemakers and building self-determination. Our work always focuses on wider life outcomes. We want disabled and older people to enjoy the same life course and opportunities as everyone else – education, paid work, a place of their own, fulfilling personal relationships and a chance to contribute to their communities.

Purpose of the role

As a member of the research and evaluation team, the Evaluation and Learning Lead is responsible for the development, co-ordination, delivery and impact of NDTi’s commissioned, grant and trust funded evaluation and learning work. The post holder will manage and deliver a portfolio of evaluation and learning projects and will contribute to wider programme activities as required.

The person NDTi appoint to this important role will:

• develop, lead and deliver evaluation and learning projects and act as liaison for staff and associates involved in delivery of NDTi’s evaluation work.
• identify and share learning and insights generated by our work, showcasing the team’s innovative approaches, partnerships and achievements.
• design and develop evaluation and learning methodologies and materials, maintaining a consistent and high-quality approach to R&E work across NDTi.
• maintain a steady pipeline of opportunities, negotiating, securing and project managing a range of evaluation and learning contracts.
• ensure that our evaluation and learning work is co-produced with a range of stakeholders, including people with lived experience.
• establish and maintain diverse networks, generating new contacts and work opportunities for yourself and others in NDTi.
• ensure that NDTi’s evaluation and learning work is impactful and influential.

Key activities

Delivering evaluation and learning projects

Day to day, the Evaluation and Learning Lead will project manage and deliver a portfolio of evaluation and learning projects ensuring that each is delivered on time, within budget and to the expected high standard.

Securing and managing contracts

• develop and invest time in nurturing diverse contacts, partnerships and relationships to ensure that NDTi’s evaluation and learning work has a significant and positive profile, influencing attitudes, and changing policy and practice in order to make society more inclusive.
• identify opportunities for, and lead on, the development of proposals and tenders to ensure delivery of NDTi’s mission.

Organisational and other responsibilities

• represent NDTi nationally, regionally, and locally in various networks and forums.
• ensure NDTi is presented as a values-driven, innovative and high-quality organisation that is up to date with policy and practice and delivers effectively.
• work proactively with colleagues and teams across NDTi.​

Success in the role

The person NDTi appoints to this role will:

live our values:

NDTi is built around our desire to improve the rights and lives of those who are often excluded from the opportunities in work, community, and life that many take for granted. You will share our values around rights and equalities, enable people with lived experience to be part of our work, and ensure that work is focused on really making a difference in people’s lives.

be innovative:

Bringing in new work through proposals, bids and grant applications is key to this role. The postholder will bring their expertise and connections to build the NDTi portfolio of work around ageing and older people so that it has a range of projects of different types, and clearly moves towards our strategic ambitions.

have external influence and impact:

We exist to create change and build evidence. You will be able to gather evidence, work with people and partners, and deliver work which influences positive change and has a tangible impact.

be organised:

The role will involve managing multiple projects and project teams and managing your own workload. Successful postholders will be able to work with a diverse and changing workload.

be flexible:

Understanding and accommodating of changing priorities and being supportive of other team members commitments and capacity challenges.

work well within a team:

The evaluation and learning lead will work as part of the R&E Team. They are expected to contribute to the development of the team and its work.

build partnerships:

Relationships are key, and the person who is great in this role will bring and build connections and generate positive working relationships across sectors that enables collaboration with a wide range of people from different backgrounds and perspectives.

Person specification

Essential (e) and desirable (d) personal attributes and core competencies for this role.

Work experience & qualifications

• At least four years of experience of delivering leading edge practice in relation to evaluation and learning activities (e)
• Minimum of two years’ experience of undertaking fieldwork on evaluation and learning projects in a related field including quantitative and qualitative data collection and analysis
• Demonstrable ability and experience of successfully tendering and applying for funding, developing and sustaining a viable pipeline of future opportunities (e)
• Experience of managing numerous and complex projects of varying size and length for different clients (e)
• Educated to degree level or with equivalent gained through professional experience and achievements (e)
• Values and behaviours
• You will share our commitment, values and belief in NDTi’s mission (e)
• You will demonstrate, understand and apply our workplace values of driving inclusion, being reliable, open and honest, acting with humanity, and being curious and commit to work and act in ways that positively reinforce NDTi’s values and behaviours framework at all times (e)
• You will challenge behaviours and attitudes that serve against NDTi’s values and inclusive culture (e)
• You may have personal experience of health or social services or being a family carer for someone, that you can bring to your role with NDTi (e)

​For more information please refer to the attached.

Would you like to work in a forward looking, faith based charity? One where you can bring your current skill and experience and develop and earn  points through our global training programme to become a Certified Fundraising Executive?

From its humble beginnings, ICC has become a trusted advocate and innovative leader in providing compassionate care for children with disabilities. For over 30 years, thousands of vulnerable children’s lives have been transformed by the essential services we provide.

Within China’s ever-changing social landscape, ICC’s nurturing care is modeling a new standard of support and empowerment for children with disabilities. Our dedicated team of therapists , special educators, social workers, vocational trainers and medical staff work tirelessly to help children live with hope, dignity and opportunity.

This Job Is For You If…….

You have fundraising experience in a charity environment and you’re ready to take the next step up in your career.
You already know how to retain donors and increase income
You love to project manage integrated fundraising campaigns and achieve your goals
You want to treat donors as VIP’s so they stay committed and engaged and you use a customer relationship management systems (CRM) to achieve that.
You can write engaging fundraising copy, or you’re willing to learn
You thrive developing innovative fundraising ideas and campaigns
You can embrace our culture, vision and mission wholeheartedly. 
You have ideas and energy to initiate new processes, you’re excited about getting things done better
You are a team player, willing to collaborate and serve to get the job done.
You are a Christian who wants to put your faith into action at work

Our preference is for a full-time candidate working from the Newcastle Office (Hybrid working offered). However, we are willing to consider applications from exceptional candidates who would only be able to take the post working fully remotely or who are interested in working part time

For the full Job Description and person spec, please refer to the attachment below.

Earlier this year, we launched our new Regional Clinical Lead roles across England. We are now recruiting 2 more Regional Clinical Leads to join the Excellence Network and lead their regional network in the South West and East of England.

Last month, the Excellence Network moved to a new regional model in England and introduced the 7 newly-formed Parkinson’s Excellence Network (PEN) regions in England, with the boundaries aligned to the 7 NHS England regions. Click here to read more about the new model. 

The regional model in the devolved nations remains the same: there are 3 regions in Scotland, 2 in Wales and 1 region in Northern Ireland.

To help us deliver this new regional model, we are gradually recruiting the consultancy services of Regional Clinical Leads in each of the 7 regions in England. So far, we have appointed 2 Regional Clinical Leads in the North West of England and in the North East and Yorkshire.

We currently have vacancies in the following regions in England:

• South West
• East of England

Who can apply?

Any UK-based healthcare professional, working in Parkinson’s or with an interest and expertise in the condition, with exceptional interpersonal and influencing skills. Healthcare professionals living with Parkinson’s are also encouraged to apply.

You’ll have a good understanding of the landscape of health and social care delivery, education and workforce development to support the strategic aims and objectives of Parkinson’s UK.

Time commitment: 0.5 days per week (1 programmed activity) to be worked flexibly across the month.

Remuneration: monthly rate based on skills and experience.

Term of consultancy services: 3 years from date of appointment, with an option to extend for a further 3 years. You can then re-apply for the role if you wish.

View the full role description here.

How to apply

For further details about the role, please email us.

Your application will be by a CV and a detailed supporting statement to show how you match what we’re looking for, as outlined in the role description above. Please state the geographical area you’re based in when you apply.

Shortlisted applicants will be invited to a 1-hour virtual interview.

Closing date for applications: midnight on Sunday 17 November.

Earlier this year, we launched our new Regional Clinical Lead roles across England. We are now recruiting 2 more Regional Clinical Leads to join the Excellence Network and lead their regional network in the South West and East of England.

Last month, the Excellence Network moved to a new regional model in England and introduced the 7 newly-formed Parkinson’s Excellence Network (PEN) regions in England, with the boundaries aligned to the 7 NHS England regions. Click here to read more about the new model. 

The regional model in the devolved nations remains the same: there are 3 regions in Scotland, 2 in Wales and 1 region in Northern Ireland.

To help us deliver this new regional model, we are gradually recruiting the consultancy services of Regional Clinical Leads in each of the 7 regions in England. So far, we have appointed 2 Regional Clinical Leads in the North West of England and in the North East and Yorkshire.

We currently have vacancies in the following regions in England:

• South West
• East of England

Who can apply?

Any UK-based healthcare professional, working in Parkinson’s or with an interest and expertise in the condition, with exceptional interpersonal and influencing skills. Healthcare professionals living with Parkinson’s are also encouraged to apply.

You’ll have a good understanding of the landscape of health and social care delivery, education and workforce development to support the strategic aims and objectives of Parkinson’s UK.

Time commitment: 0.5 days per week (1 programmed activity) to be worked flexibly across the month.

Remuneration: monthly rate based on skills and experience.

Term of consultancy services: 3 years from date of appointment, with an option to extend for a further 3 years. You can then re-apply for the role if you wish.

View the full role description on our website.

How to apply

For further details about the role, please email us.

Your application will be by a CV and a detailed supporting statement to show how you match what we’re looking for, as outlined in the role description above. Please state the geographical area you’re based in when you apply.

Shortlisted applicants will be invited to a 1-hour virtual interview.

Closing date for applications: midnight on Sunday 17 November.

About StreetVet

StreetVet is a fast-growing national charity, committed to providing free vet care to the pets of those experiencing homelessness and to keeping pets and owners together to maintain their unbreakable bond. StreetVet relies on its team of over 400 vet and nurse volunteers in 23 locations around the UK to provide free veterinary treatment, funded by grants, corporate and private donors and partners. Since inception in 2016 the charity has treated nearly 3,000 pets and has won numerous awards including the Vet Trust Award for the Most Trusted Veterinary Charity, Purina Better with Pets Prize and Homeless Link Excellence Award for Excellent Support.

Title: Head of Volunteering

Duration: Permanent, full-time Reporting to: CEO

Responsible For: All StreetVet volunteers

Works With/Key Contacts: Colleagues across the organisation, volunteers, potential volunteers

Location: Home - remote working with regular travel to outreach locations and, as necessary, recruitment events

Contracted hours: 37.5-hour work week (flexible working available)

Holiday: 25 days per year plus national holidays

Salary: £35,000 - £43,000 depending on experience

Main Purpose of the Role

The Head of Volunteering will manage, develop and grow StreetVet’s Volunteer programme. They will have overall responsibility to recruit, onboard, induct, train, support, communicate with, develop and recognise volunteers as well as ensure good governance and compliance. The Head of Volunteering will act as an ambassador for volunteering across all StreetVet locations and externally. The Head of Volunteering will monitor and evaluate the impact of StreetVet’s volunteering programme and will identify and assess opportunities to develop the programme further.

Key Responsibilities

• Develop and implement the StreetVet Volunteering Strategy

• Lead and manage the day-to-day operation of the volunteer programme across all locations and work with the clinical team to ensure appropriate and robust processes are in place to provide suitable and high-quality care for the animals StreetVet work with.

• Develop and grow the volunteer programme to continually improve the volunteering experience at StreetVet.

• Review and refine all volunteer processes, policies and documentation to improve standards and ensure compliance.

• Oversee the recruitment and retention of volunteers, including the review and maintenance of all volunteer-related data, ensuring that it is compliant with data protection and GDPR principles.

• Oversee the development and provision of effective induction and learning and development activities appropriate for volunteer roles, working with key contacts across the charity and liaising with existing volunteers as required.

• Work to ensure all volunteers are aware of and adhere to StreetVet’s policies on safeguarding and working with vulnerable individuals.

• Develop effective methods of communicating with volunteers about their volunteering and the activities of the wider charity and provide opportunities for volunteers to communicate with each other.

• Oversee the development and provision of volunteer reward and recognition activities.

• Deal appropriately with escalated issues around volunteering, using tact, diplomacy and mitigating reputational and other risks that might be involved. This may include working in conjunction with management on issues that involve staff, as well as sensitively managing and, on occasion, terminating volunteer agreements when deemed appropriate.

• Establish and develop relationships with key stakeholders across the charity to ensure a consistent and best practice approach to volunteering across our locations and central volunteer team.

• Provide advice and guidance to staff that work with volunteers to ensure they receive appropriate support and development.

• Ensure effective use of the volunteer database and other tools to record, produce and analyse metrics on volunteer involvement, recruitment, retention and other relevant KPIs.

• Produce outcome and impact reports for both internal and external stakeholders on a regular basis.

• Keep up to date with current developments in the volunteering sector, including undertaking benchmarking and accreditation e.g. Investing in Volunteers standard. Maintain and develop good relationships with similar organisations in the sector and represent StreetVet at external conferences/meetings as relevant.

• Manage budgets and resources related to the volunteer programme.

The above job description is intended to be an outline of the duties and responsibilities for this role. This is not an exhaustive list, and it is likely to change over time. You may be expected to undertake other duties that are commensurate with this role and grade.

Please see full job description for essential experience required.

This role will support the development and implementation of research and communications initiatives on safeguarding in higher education in Africa as well as contribute to the development of Keeping Children Safe globally.

Location: Africa – remote

Salary /Grade: £30,000 per annum

Duration: 18 months with possibility of extension if funding allows.

Background

Keeping Children Safe sets International Child Safeguarding Standards to help organisations protect children from abuse in organisations across the world.

We are completely independent and guided by the best interests of the child principle in all that we do. We work with people who have been subjected to child abuse, researchers, practitioners, policymakers and leaders to defend children’s right to be safe in all organisations, no matter how big or powerful.

This newly created role will support the development and implementation of research and communications initiatives on safeguarding in higher education in Africa, as well as contribute to the development of Keeping Children Safe globally. The overall goal of this programme is that all children, young people, and youths and adults at risk – especially refugees, youths with disabilities and persons vulnerable to discrimination because of their gender – who encounter Higher Education Institutions are safe from harm.

Find out more at www.keepingchildrensafe.global

Main Duties:

Key Responsibilities will include:

· Supporting the development and implementation of research and communications initiatives on safeguarding in higher education in Africa.

· Supporting the development and implementation of events, tools, resources, educational materials and publications based on research.

· Undertaking any other reasonable duty and tasks that may from time-to-time be requested by the line manager consistent with the nature of the job and its level of responsibility.

Person Specification

Essential

Strong academic research, communication and presentation skills with experience of research projects related to safeguarding, including issues related to refugees, youths with disabilities and persons vulnerable to discrimination because of their gender.

· Experience and understanding of issues related to safeguarding in higher education in Francophone Africa.

· Professional level French and English.

· Skilled at identifying and mitigating risks.

· Excellent written and verbal communication skills including presentations, report writing and conducting evaluations.

· Evidence of Continued Professional Development relevant to the role purpose and level.

· Able and willing to travel.

Personal qualities:

· A proven commitment to safeguarding and human rights.

· A commitment to the vision, aims and approach of the organisation.

· A commitment to non-discrimination, respect and dignity for all.

· A team player, able to manage their own workload as well as, work with and support others and deliver to agreed standards and targets.

· An entrepreneurial, positive, solution-focused approach to work.

· Integrity with appropriate ethics and behaviours

Desirable

· Fluency in Spanish or Portuguese.

· Graphic design and video editing skills.

The Appointment

• The appointment will be full time

• The leave allowance is 25 working days per annum

• In view of the nature of the work involved, any offer of appointment will be conditional upon receipt of satisfactory references

            and Disclosure and Barring Service/Police checks.

Applications

To apply for this post and to be considered for an interview please apply with your CV and a covering letter addressing each point in the person specification to Helen Carter.

Interviews will take place on a rolling basis. The position is open until filled.

Safeguarding statement

Keeping Children Safe has a zero-tolerance approach to any harm, exploitation or abuse of anyone including our staff and stakeholders. Safeguarding forms an intrinsic part of everything that we do. Recruitment to any jobs within KCS will include criminal record checks and the receipt of satisfactory references. Compliance with all our Child Safeguarding Policies and Procedures is mandatory.

Keeping Children Safe values diversity, promotes equality and challenges discrimination we welcome and actively encourage applications from people of all backgrounds and will select employees based upon their individual merits and abilities, irrespective of a person’s gender, sexual orientation, caring responsibilities, marital status, race, nationality, ethnic background, religion or belief, age or disability.

The Head of Fundraising & Communication is responsible for the generation of funds for Kintsugi Hope by a variety of income streams and for ensuring the Kintsugi Hope brand and services are marketed throughout the UK. This will involve managing a Fundraisng Manager and Communications Manager and collaborating with the wider team to ensure success. A key outcome is that the annual fundraising target is achieved. 

Main Responsibilities: 

·Lead and oversee the Fundraising & Communications function, including line management of the Fundraising Manager, and Communications Manager.

·Accountable for growing income year on year in line with operational plan targets.

·Accountable for acquisition and retention of regular donors in line with operational plan targets.

·Accountable for ensuring a clear plan is in place to achieve the income targets.

·Responsible for oversight of communication to donors that inspires and engages them to continue to support the charity financially.

·Responsible for own major donor caseload, including communication and impact reporting

·Accountable for oversight of the Kintsugi Hope brand, ensuring it is maintained and protected. 

·Accountable for oversight of the Kintsugi Hope tone of voice in all communication and marketing.

·Accountable for oversight of all Kintsugi Hope social media platforms and digital presence, to ensure appropriate and inspiring messaging, brand and tone of voice.

·Responsible for supporting all areas of the organisation with their communication requirements eg Group Leader Newsletter.

·Responsible for managing key stakeholder relationships (eg major donors, grants officers)

·Responsible for analysing supporter and income data to ensure the most effective campaigns and supporter engagement.

·Accountable for managing the Fundraising & Communications budget

The Estate Officer will ensure the delivery of the regional maintenance programme, comprising routine, periodic, planned and urgent works, and the delivery of time limited maintenance consultancy and estate management projects. Working alongside the Conservation Projects Manager, the post holder will ensure regional estate compliance with CCT policies.

The post holder will be the main contact for all maintenance related matters and will maintain the property management records for the estate, develop volunteer projects and training on maintenance reporting and conservation cleaning and will assist with fundraising.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

If you have any questions, please contact us.

The closing date for receipt of applications is 8am on Monday 25th November 2024

The interviews will take place in Manchester on Thursday 5th December 2024. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

We are seeking a Sex Worker Independent Sexual Violence Advisor (SWISVA) to provide appropriate emotional and practical 1-to-1 support to people involved in sex work, who often experience stigma and face barriers to accessing services. Working within a specialist sexual violence approach, you will be enabling people to access support and navigate services, including those directly related to sexual violence. You will support them to navigate criminal justice processes if they wish to do so. You will be working in partnership with other agencies and making appropriate referrals for people to access other services to support their wider needs. You will play a key role in advocating for improved responses to sexual violence, including pathways through the criminal justice processes.  

The post is part of a unique partnership between National Ugly Mugs, Basis Yorkshire and POW (Nottingham) to ensure more specialist support for sex workers who have experienced sexual violence, to develop good practice guidelines, develop and share learning, and to influence change in provisions for sex workers. Each organisation will be employing a SWISVA; the program will be led by a Program Coordinator who will be based with Basis Yorkshire, and who will lead on influencing of policy and sharing of learning to improve outcomes for sex workers who have experienced sexual violence   

The main role responsibilities (further outlined in the job description) are:  

• Oversee a caseload of people who have experienced sexual violence

• Ensure that sex workers have access to specialist sexual violence services, including access to the SARC and support throughout the criminal justice process

• Ensure that safeguarding practice is embedded within working practices to effectively support those at risk 

• Work collaboratively with Police, ISVAs and other colleagues to ensure the needs of sex workers are met and their voices are heard within the criminal justice process 

• Advocate for sex workers wishing to access the specialist service, challenging discrimination, exclusion and stigma both for individuals and within the wider community  

• Ensure the service maintains its strict confidentiality and protects the data of those accessing the service 

• Work collaboratively with peers in the SWISVA Partnership Program and the Program Coordinator to enable the Programme to achieve its wider objectives of quality assurance, development of good practice guidelines, learning, evaluating and influencing  

• To work within POW to support the core services including drop-in and outreach, taking the lead and driving as allocated  

Experience of the sex work industry will be looked upon favourably. 

Are you passionate about making a difference? We are looking for a Regional Relationship Fundraiser to join our team and help drive vital income generation for the Motor Neurone Disease (MND) Association. Working from home, you'll support local businesses, individuals, and groups, empowering them to raise funds for a cause that truly matters.

In this role, you will develop, manage, and deliver fundraising activities within your region. From organising community and local business events to supporting volunteers, you will be responsible for creating meaningful and lasting relationships with fundraisers. Your role will be to ensure that all supporters feel valued and appreciated, while helping to maximise the income generated for the charity.

A key part of your work will involve delivering fantastic supporter care. You will guide fundraisers through their bespoke journey, offering personalised support via meetings, phone calls, and emails, helping them feel connected and inspired to continue their efforts. You'll also collaborate with our volunteering branches and groups to help them grow their local fundraising activities, ensuring they have all the tools and knowledge they need to succeed.

Accuracy and organisation are key in this role, as you will manage records in our CRM system and ensure all funds are received promptly and correctly. Ensuring all fundraiser activities meet the law, best practice guidelines and internal policies. 

You'll also play an active role in public events, representing the charity, delivering presentations, and participating in local media interviews on behalf of the Association.

If you're a proactive and motivated individual with a passion for community engagement, we'd love to hear from you. Join us in supporting a vital cause and helping to create lasting change.

What are we looking for?

Experience in community fundraising or relationship management. You will need to be passionate about inspiring and supporting others to achieve their fundraising goals. You will have the ability to motivate and coach people, helping them feel confident and valued throughout their journey.

Strong communication skills are essential, both written and verbal, as you'll be engaging with a wide range of supporters. We're looking for someone who is empathetic, able to understand and relate to different motivations, and who can build personalised relationships.

You should be familiar with CRM systems and GDPR guidelines, with a keen eye for detail to ensure accuracy in all interactions. Flexibility and resilience are key, as you'll need to adapt to changing situations while staying motivated. A full clean driving licence and the ability to work some evenings and weekends are also required.

For full role responsibilities please view the job description located within the Candidate Pack.

Our Benefits

•  28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme.

IMPORTANT INFORMATION

Adverts may be closed early, or interviews arranged once sufficient applications are received. Early applications are encouraged.

Sponsorship: If you require sponsorship for this role, you must clearly declare this with/on your application form so that we can consider whether you meet the eligibility criteria for sponsorship, either as a skilled worker or new entrant.

DBS: Depending on the nature of your role you may be required to complete a criminal records check with the Disclosure and Barring Service (DBS).

Reasonable Adjustments and Alternative Applications: Should you need any adjustments to the recruitment process, at either application or interview please contact us for support.

To provide an inclusive application process, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form.

Recruitment Agencies: We work hard to fill our roles directly and request that recruitment agencies do not contact us in relation to this role.

Are you passionate about inspiring others to make a difference? We are looking for a Community Relationship Fundraiser to join our Income Generation team at the Motor Neurone Disease (MND) Association. Fundraising plays a crucial role in sustaining and advancing our care services and research collaborations within the Association. This support is essential for helping people living with and affected by MND.

You will play a key role in supporting fundraisers, helping them to reach their goals while building lasting connections with our charity. Ensuring income to the Association and lifetime value is maximised. Meeting agreed income and expenditure budgets to deliver high standards of supporter care and maximising the return on investment of fundraising activities will be an essential part of your role.

Providing essential guidance and support to fundraisers within your area, your focus will be on ensuring supporters feel valued and engaged, helping them to maximise their fundraising potential. You will achieve this through effective communication across various channels, including phone, email, and face-to-face interactions. By building strong relationships, you'll also help to increase their fundraising impact, introducing them to other opportunities within the charity and offering tailored advice.

Collaboration is key in this position. You will work closely with internal teams to create the best possible fundraising experience. By signposting to local volunteering branches and groups, you will help increase the overall value of community fundraising efforts.

You'll work closely with our wider team to maintain accurate records in the CRM system, ensuring consistency and high standards of supporter care. Keeping funds on track and received within the right timescales will also be a key part of your role. You will ensure that all funds raised are received promptly and in compliance with legal and internal guidelines.

Location: Home-based. Option to work on a hybrid-basis from the Northampton office is available.

What are we looking for?

A background in fundraising or sales and account management. You should have experience in coaching and motivating others, helping them to achieve their fundraising targets.

Strong interpersonal and communication skills are essential. You will need to connect with supporters through various channels, fostering an inclusive environment that respects diverse backgrounds and perspectives. Your ability to understand and relate to the motivations of our fundraisers will be crucial.

Resilience and flexibility are important as you adapt to changing circumstances. You should also be skilled in time management, able to prioritise your workload and manage competing priorities effectively. If you are passionate about inspiring others and making a positive impact, we would love to hear from you.

For full role responsibilities please view the job description located within the Candidate Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme.

IMPORTANT INFORMATION

Adverts may be closed early, or interviews arranged once sufficient applications are received. Early applications are encouraged.

Sponsorship: If you require sponsorship for this role, you must clearly declare this with/on your application form so that we can consider whether you meet the eligibility criteria for sponsorship, either as a skilled worker or new entrant.

DBS: Depending on the nature of your role you may be required to complete a criminal records check with the Disclosure and Barring Service (DBS).

Reasonable Adjustments and Alternative Applications: Should you need any adjustments to the recruitment process, at either application or interview please contact us for support.

To provide an inclusive application process, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form.

Recruitment Agencies: We work hard to fill our roles directly and request that recruitment agencies do not contact us in relation to this role.

Full time 35 hours per week / fixed term contract 3 years / starting salary £25,546-£28,387 plus 10% pension contribution / funded by Strategic Development Funding.

PROJECT SUPPORT OFFICER

Opportunity to join the expanding Diocesan Programme Management Office (PMO):

Funded by the national Church of England, initially for 3 years, we are looking to add an additional role within our existing PMO to provide professional project management frameworks for our externally funded projects of more than £14m.

These projects are based within local churches delivering a range of outcomes, including establishing new worshipping communities, investing in children’s and families programmes and accelerating training and church planting.

You will work closely with our partners on these projects, to ensure they are well planned, financially robust and that they have everything in place to make the desired impact. 

We are looking for people who have strong organisational and analytical skills, who can develop effective relationships and have excellent communication skills.  Qualifications and experience are less important than demonstrating your ability to enhance the way in which we provide professional and effective project management which is underpinned by a desire to see church growth throughout the Diocese.

Closing Date 17 November 2024

Interviews w/c 25 November 2024

Wales

£64,253 per annum

Full time, 35 hours per week

Permanent contract

Home based role and living within the relevant region or close enough proximity to be able to travel and meet the requirements of this role’ (subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps)

You will undertake work with the Wales Government, working in collaboration with other health trade unions.

In this key senior role, you will be responsible for managing and supporting our stewards and safety representative network across Wales, advising them in providing individual and collective industrial relations support to members, working both in and outside of the NHS.

You will represent the CSP on the Wales Partnership Forum, as well as working with the CSP regional team to influence on local workforce issues and promote physiotherapy.

You will provide representation for members at disciplinary hearings, grievances and disputes with employers, and provide general advice and information to representatives and members on issues such as pay, terms and conditions, and employment legislation.

With significant trade union experience at a senior level, and an understanding of NHS structures and government policy on health, you will have excellent communication, negotiation, training and presentational skills, combined with a strong collaborative approach and a thorough understanding of, and commitment to, equality and diversity principles and the ability to put them into practice.

For an informal discussion about the role, please contact Jim Fahie, Assistant Director of Employment Relations and Union Services, at Head Office.

Why work for the CSP?

The CSP is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please read about the CSP's values for further information on the website.

We offer an excellent benefits package, including 27 days’ annual leave plus bank holidays (pro rata), Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

To apply for the role please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.

Closing date: 10am, 14 November 2024.

Interview date: 29 November 2024 (in person at the Cardiff office).

If you require any adjustments during the application stage, please email the Human Resources team at Head Office.

 
The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. View our equity, diversity and belonging strategy on the website.

NO AGENCIES