Service Manager Jobs in Bristol

Are you a proactive fundraiser with a proven track record of raising funds from individuals?  Are you passionate about creating excellent supporter journeys? Do you enjoy creating content for digital marketing? If so, this is the role for you!

About Us 

Hamlin Fistula UK is dedicated to our mission of ending obstetric fistula in Ethiopia. We are a small passionate team, committed to working closely with Hamlin Fistula Ethiopia to transform lives and restore hope for women affected by childbirth injuries.

The Opportunity 

We are seeking an experienced and ambitious Fundraising and Communications Manager to lead and grow our income from individual donors, community fundraising, and in-memory giving. You will work closely with the Head of Fundraising to develop and deliver our individual giving strategy, with the goal of increasing supporter engagement and sustainable income. 

With a generous investment budget and an opportunity to test and refine fundraising approaches, this is a fantastic role for a creative, data-driven, and results-oriented fundraiser looking to make a real impact. 

You will take ownership of donor recruitment and retention, ensuring an exceptional supporter experience. You will also lead digital fundraising and marketing, producing compelling content for our website, social media, and email campaigns. 

This is a flexible, part-time role, ideal for someone who thrives in a collaborative environment and is passionate about our mission. 

What You’ll Bring 

• Experience: A strong background in public fundraising, with demonstrable experience of meeting targets for recruitment and retention of individual donors. 

• Digital Skills: Strong digital marketing skills, including content creation, social media management and email marketing. 

• Approach: Highly organised, with the ability to take the initiative and manage your own time to meet deadlines whilst managing a varied workload. 

• Personal Drive: Enthusiasm, energy, and a commitment to get things done, along with excellent interpersonal skills to work effectively with diverse stakeholders. 

What We Offer 

• Flexible Working: This role can be carried out remotely from anywhere in the UK, with quarterly face-to-face team meetings (travel costs covered) to maintain a collaborative spirit. 

• Generous Benefits: As well as an annual salary of £41,600 (pro-rata), Hamlin Fistula UK offers a 10% pension contribution and health cashback scheme including physiotherapy, eye care and dental treatment.

• Supportive Team Environment: Work within a small, highly motivated team that values creativity, collaboration, and impact. 

Ready to Make a Difference? 

If you’re looking for a role where your skills directly contribute to life-changing work, we’d love to hear from you. Bring your expertise in public fundraising, your skills in digital marketing, and your drive to create lasting impact to Hamlin Fistula UK. 

How to Apply

Click the Quick Apply button below. You’ll be asked to submit a CV and cover letter and answer a few short screening questions to help us ensure the role is a good fit for you. 

There will be a webinar with the CEO and Head of Fundraising to learn more about the role and ask any questions on Thursday 13th March at 12.30pm. Please see the details in the job pack attachment for how to sign up. A summary of all questions and answers will be shared with everyone who signs up, in case you are not able to attend the webinar.

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
 

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply.
 

The role and your key responsibilities
 

As an Account Manager, your role is to make sure that all partners in your area make the most out of the Unifrog platform. You’ll build and maintain excellent working relationships with your partner schools and colleges, and provide expert guidance on how to embed the platform across all year groups.

You will cover your own area of the country with occasional travel to your partner schools and colleges (on average 1-2 days per week).
 

Your key responsibilities will include:

• Work with schools and colleges to provide resources and strategies which maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.
   

• Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.
   

• Work with your partner Area Manager to improve Unifrog engagement and achieve a sky high resubscription rate.
   

• Monitor and analyse usage across partner schools and colleges; identifying partners that need additional support to use the platform effectively.
   

• Listen to teachers and students about how we can improve our customer service and the Unifrog platform.
   

• Attend conferences and run CPD events on behalf of Unifrog.
   

What we’re looking for

• Strong communication skills – written, over the phone and on video calls.
   

• Track record of excellent relationship management.
   

• Extremely well organised.
   

• Keen attention to detail.
   

• Active listening and objection handling skills.
   

• A background and interest in education would be an advantage.

• Proactive attitude and willingness to get stuck in.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.
 

Working together

You’ll work closely alongside an Area Manager in your region, and with our Partner Success team to provide the best service to your schools and colleges. You will be part of a fantastic team of Account Managers, and line-managed by a Senior Account Manager. 

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.

• Become part of a committed, dynamic and growing team. We want to build the team at Unifrog for the long term – if you do well, we will do our best to make you want to stay at the company for a long time.
   

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
   

• Influence the company’s direction: we love to promote great ideas, wherever they come from.
  
   

Key details
 

• £37,306 per annum pro rata (Grade B), plus commission, car allowance, and a share in a company-wide performance bonus. 

• OTE £40,000 (pro rata).

• Maternity Cover - fixed term up to 12 months.

• 28 days paid holiday per year (plus bank holidays) (pro rata).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.
   

• Full UK driving licence and access to a car is essential.
   

• All travel expenses covered.
   

• Candidate must be based in the London region.
   

• Home based with some travel to schools and colleges in London.

• Start date: w/c 28th July 2025 (although we can be flexible depending on notice periods).
   

• To discuss any details about the role before applying, please contact Mhairi (details on our website).
   

• We can only consider candidates who have the right to work in the UK.

Application process

Deadline: 10:00AM (GMT) Monday 17th March 2025.
 

Stage 1: Application form (~1 hour) ✍️

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

• i. With reference to the job description and your experience, what makes you an excellent candidate for this role? (250 words)
• ii. Tell us about a time when you have had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)
• iii. You notice that one of your partner schools is not engaging with Unifrog across the whole school. How would you approach the situation to maximise staff and student engagement with the platform and resources? (250 words)

Stage 2: Phone task (15 minutes) 

• A short role play task over the phone. We will schedule these tasks throughout the application window.

Stage 3: Video call interview (1 hour) 

• Short demonstration of a Unifrog tool (resources will be provided) (20 mins)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).

Video call interviews will be held on w/c 24th March 2025.

Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

We are looking for an experienced home-based trust fundraiser to bring in 6 figure donations from charitable trusts and foundations building on our existing successes in this field, and who will play a vital part in the continued growth of Bipolar UK. 

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

About the role

The Data Team Manager will be responsible for ensuring high quality data collection, reporting, quality assurance, analysis, and maintenance of Drive programme data, including data collected via the projects Case Management Systems. They will be responsible for excellent internal and external relationship management, supporting the delivery of high-quality data and information. They will manage delivery of programme design, delivery, interpretation and training on datasets and associated analytical techniques.

The post holder will deputise for the Head of team, where appropriate, attending meetings and liaising as required with external partners, stakeholders, and front-line services. The post holder will be responsible for ensuring all work streams are delivered to a high standard, on time and to budget, alerting the Head in a solution-focussed way to problems as they arise.

Hours: Full-time, 37.5 hours per week.

Contract: Permanent.

Location: Bristol based with some travel across the UK.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9.00am on 15th April 2025.

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

Challenge Events Fundraiser 
30 hours per week 
Actual salary: £22,471 per year
Remote home working, hybrid or office based in Basingstoke, Hampshire.

About Us
The Fire Fighters Charity offers specialist, lifelong support for members of the UK fire services community empowering individuals to achieve mental, physical, and social wellbeing throughout their lives. 

We are looking for a Challenge Events Fundraiser to join our national Regional Fundraising Team.

Arrangement of hours can be flexible and agreed with the successful candidate.

About the role
As a Challenge Events Fundraiser, you will support the Regional Fundraising Team to build a successful programme of challenge events that will raise funds and positively promote the Charity. 

This role will focus on a portfolio of mass participation and challenge events, as well as supporting national campaigns and community events delivered by programme scheduling, resource management, event marketing, participant recruitment and stewardship, financial reporting, database management and event evaluation.

You will produce and maintain the events calendar, research and recommend new events and work with our Customer Care team to ensure support materials are provided as appropriate. You will ensure event performance; supporter engagement and income are recorded tracked and fed back to the Fundraising team.

You will ensure events are marketed and celebrated via established charity platforms, and participant numbers and income are increased through promotion to new and previous supporters. 

You will support participants through their journey, creating a memorable experience and positive impression of the charity, and will attend some events in person. 

Previous experience of event planning, participant recruitment and sponsor stewardship would be an asset to the successful candidate, who will also need experience of working with a CRM database and be competent at interpreting financial information and reports.

This role is subject to a Disclosure and Barring Service check. 

About you
You will need a good understanding of the events fundraising sector, it’s relevant law, procedures and techniques. 

You will be able to demonstrate an ability to research, plan and support a programme of events on a national scale and prioritise your workload to meet deadlines and KPIs agreed with your line manager. 

The Charity is an Equal Opportunities employer, and we welcome applications from all sections of the community. When recruiting our new team members, regardless of the role, we are looking for people who share our values to help us to achieve our strategic plan.

How to apply
Please submit a CV and covering letter via our online portal. If you require assistance, please contact us. 

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time. 

The Centre for Deaf and Hard of Hearing People (CfD) is a registered small-sized charity that delivers a wide range of services including community development and assistive equipment services to people in Bristol who are Deaf, hard of hearing or deafened. As our mission statement says, we are working toward creating a Bristol “where everyone can participate in all aspects of life in the city, whatever their level of hearing”.

CfD challenges the prejudice and barriers that Deaf and hard of hearing people face in their daily lives. We are developing exciting new plans for activities that will contribute to our aims and promote equality for all deaf people. 

CfD is seeking a Manager to run our Equipment Service, contribute to projects and support our CEO as we move forward with our new plans. The post-holder will be based at the Vassall Centre, Gill Ave, Fishponds, Bristol, BS16 2QQ.

This is an exciting opportunity to help CfD grow. You will manage our Equipment Service for Deaf and hard of hearing people, with a focus on developing the scope and reach of the service. You will also contribute to a portfolio of projects and support the CEO by managing staff and leading on areas of work such as HR and Health and Safety. We welcome applications from people who have experience of working with or supporting deaf people and those with management, administrative and marketing experience who would like to use these skills in a new area.

Summary of duties:

Equipment Service

The Manager will oversee the running of the Equipment Service, managing the two Equipment Officers and the two CfD Administrators, as well as being responsible for the Resource Room. You will also be responsible for the marketing of the Equipment Service, developing the existing marketing strategy and implementing your new approach. This part of your role will take 20 hours a week.

The Manager will also be responsible for developing the Equipment Service so that we reach more people, make more use of Bluetooth technology and offer more support to existing clients. This part of your role will take 7 hours a week.

The role may develop to include spending some time as an Equipment Officer, visiting clients, making assessments and providing equipment to clients. Training will be provided for this part of the role.

These parts of the role are core. All candidates will be asked to carry out these duties.

Additional hours are also available to:

1. Work an additional 3 hours a week developing the Equipment Service

2. Work with other CfD staff to develop and run projects and support the CfD CEO. This work will be up to an additional day a week (7.5 hours a week)

Current projects include:

· Developing new ways of supporting Deaf and hard of hearing people, with an emphasis on setting up “Living with Hearing Loss“ workshops and peer support groups for hard of hearing people.

· South Gloucestershire project – bringing Deaf and hard of hearing people together through monthly sessions with a focus on wellbeing.

· Community Development projects – these seek to build resilience, bring people together, and to make connections to their communities.

Support Role

You will support our CEO, Justin Smith, by dealing with queries from staff, deputising at some meetings and leading on HR matters, Health and Safety and GDPR.

This will be an exciting and challenging role. You will be busy, but you will be able to make a real contribution to CfD and to the lives of Deaf and hard of hearing people in Bristol and the surrounding counties.

Does this sound like you?

The main responsibilities are to:

Equipment Service

1. Manage, maintain, and improve the Equipment Service.

2. Line-manage the two Equipment Officers and the two CfD Administrators.

3. Develop and implement the current marketing strategy for the Equipment Service, including use of social media, the CfD website, outreach work and presentations.

4. Produce equipment service reports for the CfD Trustees and Bristol City Council in a timely manner and to a professional standard.

5. Work with the CfD Communications and Engagement Officer to develop the Equipment Service Newsletter so it becomes a CfD newsletter of interest to deaf people throughout Bristol and the surrounding counties.

6. Improve the Equipment Service website so that it becomes a resource for clients and professionals.

Projects

Tasks will include some of the following:

1. Manage contracts and support staff to manage their budgets across a number of projects.

2. Lead on using our database to produce high quality statistics on our work.

3. Support staff to ensure that CfD produces reports for funders to meet the required deadlines.

4. Contribute to a number of projects, including developing new ways of supporting hard of hearing people to adjust to hearing loss and to find effective strategies for meeting the challenges that hard of hearing people face in Bristol.

CEO Support

Tasks will include some of the following:

1. Lead on HR, Health and Safety, Risk Management, GDPR compliance and good practice.

2. Deputise for the CEO at selected meetings and events, and to develop and maintain relationships with key external partners and agencies.

3. Work with the CEO to cost and implement new initiatives and service delivery opportunities.

General

1. Attend conferences, training and other staff development opportunities. 

2. Develop an agreed personal training plan and carry this out using internal and external training as required.

3. Adhere to and promote CfD’s policies and standards, especially the Equal Opportunities, Data Protection, Safeguarding, Health and Safety and Communication policies.

4. Act as an ambassador for CfD; promoting a positive and professional image and attitude at all times.

5. Support the CEO and other CfD staff in achieving the aims of CfD and carry out such other relevant duties as may be agreed.

6. Support CfD to find funding for new projects involving Deaf and Hard of Hearing people.

7. Coordinate and manage own Access to Work support (if needed).

Terms and conditions:

1. This is a part/full-time position of 27- 37.5 hours a week.  CfD’s core hours are 10am – 4pm. Occasional evening and weekend work may be required. Applications are welcome from candidates who wish to work for any number of hours between 27 and 37.5 (full-time). Part-time hours may be split across 4 or 5 days.

2. This is a permanent post, subject to availability of funding. Equipment Service funding from Bristol City Council is renewed every 3 years subject to CfD winning a competitive tender.  The current service contract will run to the end of March 2026.

3. Salary £27,500 - £31,000 a year pro rata.

Note:

The final interpretation of this job description rests with the CEO in consultation with the Board of Trustees and the jobholder. The job description will be reviewed in the course of supervision meetings and any amendments will be negotiated with the jobholder. The jobholder is also expected to share in other CfD activities as time permits and by agreement with the CEO.

 Essential skills, abilities and knowledge:

· Educated to A-Level standard, including Maths and English GCSEs.

· Knowledge and understanding of the voluntary sector and sympathy with the objectives of CfD.

· Able to deal with telephone calls and queries (through interpreter if required) in a pleasant manner.

· Some knowledge of specialist equipment for Deaf and hard of hearing people.

· Experience of producing reports.

· Experience of collating and inputting data onto databases and extracting information for monitoring (CfD uses a CRM system called “Charitylog”. Training will be provided for this system).

· Experience of delivering projects or services in a timely manner and to budget.

· Able to use Microsoft office to a high level, including Word and Excel.

· Ability to monitor budgets and use Excel to check and prepare budgets.

· Ability to write clear and concise documents suitable for a range of audiences, including professionals and service-users.

· Understanding of the importance of evaluating a service.

· Ability to deliver presentations to small and medium-sized audiences in an engaging manner.

· Ability to form positive working relationships with other professionals.

Desirable skills, abilities and knowledge:

· A marketing qualification or experience of marketing a service.

· Experience of working with Deaf and/or hard of hearing people.

· Ability to communicate in British Sign Language (training can be provided).

· Experience of working closely with service users and explaining complex issues clearly.

· Understanding of the social model of disability.

· Experience of using social media and writing content for websites.

· Experience of managing staff.

Things we expect all staff to support us with:

· Actively seek out opportunities for development and income generation.

· Read, understand and follow CfD’s policies and procedures.

· Stay up to date with key developments in your specialist area.

· Be willing to occasionally work evenings and weekends.

· Participate in team-meetings and development days.

· Be willing to travel across Bristol and occasionally further afield.

· Represent CfD at local, regional and national meetings and events.

In return, you will receive:

• Competitive pay and holiday allowance

o  25 days a year plus Bank Holidays pro rata per year

• Employee pension contributions

• A flexible working policy

o Our core hours are 10:00 until 16:00 Monday to Friday

• The opportunity to be part of a committed, skilled and supportive team

• Support to develop your skills further

Equipment Service – Further Information:

The aim of the Equipment Service is to make sure that clients get the equipment they need and are confident in using it.  We support clients to be independent by helping to remove some of the barriers they face because of their hearing loss.

The Deaf Equipment Service is contracted to CfD by Bristol City Council. CfD has run the Equipment Service for Deaf and hard of hearing people for over 10 years. Our Equipment Officers make pre-arranged visits to the homes of Deaf, deafblind and hard of hearing people within the city of Bristol. We carry out assessments to find out what clients need and then supply the equipment (usually free of charge), provide training so clients know how to use it and support clients if they need repairs or replacement equipment. Every year we work with around 400 clients. The equipment we supply includes TV listening devices, flashing doorbells, amplified telephones and personal listeners. We are developing an outreach programme to try and reach as many deaf people in Bristol as we can.

As the Manager of the Equipment Service, your main tasks will be:

1. Manage, maintain, and improve the Equipment Service to make sure all KPIs are met.

2. Manage the Equipment Service budget and make sure all activities are delivered within budget.

3. Manage the two part-time Equipment Officers and the two CfD Administrators, including conducting supervisions, and chairing team meetings.

4. Develop and implement the marketing strategy for the Equipment Service so that the service expands to meet our new targets.

5. Support the administrators to monitor the Equipment Service email inbox, responding promptly to all customer related queries. 

6. Keep records using CfD’s Charitylog database, electronic files and some paper records.

7. Produce regular reports and statistics on work done.

8. Develop the Equipment Service by:

a. Exploring how workshops on hearing loss can be used to support hard of hearing people.

b. Developing peer-support as a way of promoting the wellbeing of hard of hearing people.

9. Review and improve the administrative systems e.g. electronic and paper filing systems, data collection, record management.  

10. Greet visitors to the resource centre and provide demonstrations of a selection of assistive technology.

11. Work with the Equipment Service Team to provide content for the organisation’s website and social media presence relevant to the Equipment Service, including the sharing of stories and information.

12. Lead on reviewing and improving the Equipment Service website.

Our Helpline Services Manager will oversee and be responsible for the ongoing Service delivery of Cruse’s first tier of support to bereaved people across England, Northern Ireland and Wales. You will join dedicated and passionate team. This includes our Helpline Telephone Support, and Email Services. 

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

The closing date for applications is 21st March 2025, We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 28th March 2025, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Our Mission

To beat vitiligo by eradicating the psychological, social and physical effects on people’s lives and by finding effective treatments and a cure.

Purpose of the role 

The Head of Support Services is responsible for leading the delivery of The Vitiligo Society’s tailored support to patients with vitiligo and their families, and contributing to the strategic development of the organisation and its services. 

Your Experience

We are looking for a candidate (or candidates) who either have a background in charity service management & safeguarding, or working in healthcare, nursing or mental health support.

Key responsibilities:

People Management 

• Oversee the engagement of volunteers involved in the delivery of The Vitiligo Society’s services and input into the overall development and structure of volunteering across the organisation. 

• Build, and encourage, positive working relationships with other staff to ensure members receive relevant information at the right time and that communications reflect the lived experience of individuals affected by vitiligo.

Service Development & Delivery 

• Develop clear operational plans to deliver The Vitiligo Society’s organisational strategy across services.

• Lead the Support Services Volunteer Team and grow The Vitiligo Society’s services in line with the charity’s overall growth strategy and priorities whilst ensuring quality, sustainability and safe operating practice remain at the forefront.

• Be part of a rota of staff & volunteers answering the Society's helpline

• Deliver direct support to individuals affected by vitiligo, supporting them through their diagnosis and treatment journey.

• Manage the budgets for service delivery.

• Identify opportunities to improve our current support and develop new activities with a particular focus on patient and family support.

• Develop and embed robust monitoring and evaluation processes across all services and provide reports to the Charity Director, the Board and funders as required.

• Champion an evidence-based research and insights approach to service development and delivery, especially Health Psychology.

Safeguarding 

• Appointed Designated Safeguarding Lead. 

• Lead on the development of delivery of The Vitiligo Society’s approach to safeguarding children and adults at risk including policy and process development.

• Ensure that the outputs of all The Vitiligo Society’s services are in line with the relevant safeguarding legislation and best practice.

Wider Impact

• To lead on the development and nurturing of partnerships with healthcare professionals, education professionals and voluntary organisations.

• To lead on Technology Appraisal submissions with NICE and work with other healthcare regulatory bodies to ensure fair access for patients to the latest vitiligo treatment innovations.

Fundraising

• Contribute to funding applications related to service development and delivery, as appropriate.

• Contribute to reports to funders & donors, as required.

• Develop and grow the Services Team’s income generation capacity by working in partnership with fundraising colleagues.

Other

• Attend The Vitiligo Society events when required to support staff and volunteers in the delivery of activities. 

This is a two year fixed term role until 31 March 2027. Applicants need to be based in the UK. We will consider a job share if we have two strong candidates interested in a part-time position. Salary and benefits will then be pro-rata.

You’ll use your quality improvement expertise to support health & care professionals with projects and programmes, equipping them with the latest tools, resources, evidence and data to develop and improve services for people with Parkinson’s.

You’ll support the development of a vibrant national network, working in collaboration with the Professional Engagement team and the regional clinical leads. You’ll also work with health and care professionals and Parkinson’s UK colleagues to respond to any threats to Parkinson's services and effect positive change.

What you’ll do

• Facilitate health and care service redesign and improvement projects in collaboration with clinicians, Parkinson’s UK staff and people living with Parkinson’s and drawing on the principles of co-production
• Build relationships to influence service improvement across London and support the development of a vibrant national network
• Maximise participation in the UK Parkinson's Audit and relevant surveys
• Support health & care services to develop and implement service improvement plans, using the results of the UK Parkinson's Audit as a lever
• Promote the Excellence network funding opportunities, providing support where appropriate with the development of business cases and grant applications

What you’ll bring

• Experience and expertise in service redesign and effecting change within health and/or social care in London
• Knowledge of health and care structures and commissioning across London
• Strong interpersonal skills with proven ability to build and manage successful relationships with internal and external stakeholders, including senior clinicians
• Ability to negotiate and influence, with strong report writing and presentation skills 
• Experience in the use of quality improvement and project management tools

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Please note; The contract for this role is expected to start in late May 2025.

This role is home based with the requirement to live within and travel around your assigned geography. The assigned geography for the region covers the NHS England region. You will also be required to attend team and individual meetings that usually take place in our London office. There may also be the requirement for occasional overnight stays.

We are committed to working with the principles of fairness and equality. All of our applications are anonymous until the interview stage, and we welcome applications from people from all sections of the community, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We actively encourage people with Parkinson's to apply.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Join Our Team as a Virtual Challenges Manager!

After a significant period of growth, Social AF is excited to announce an opportunity for a Virtual Challenges Manager to join our dynamic team. This role is pivotal in managing relationships with our charity partners and overseeing the performance and development of our moderators. With a team of 30 Moderators and Team Leaders (self-employed contractors) supporting up to 25 events in peak months, you will ensure the smooth operation of our social fundraising challenges. Your responsibilities will include monitoring KPIs, developing training programs, and recruiting new team members. Additionally, you will manage a portfolio of charity partner accounts, providing top-notch service to maximise income generation and ensure challenges run to an exceptional standard. This is a fantastic opportunity for an experienced fundraiser who thrives on building relationships and delivering high-quality work.

Key Responsibilities:

• Manage a portfolio of key charity partner accounts, including hosting weekly update meetings and providing ongoing support throughout the duration of their challenge.
• Provide expert advice to our charity partners to maximise their challenge income.
• Develop and deliver end-of-challenge reports.
• Conduct ongoing challenge and performance analysis.
• Maximise retention for existing charity partners.
• Identify charity partners that are a good fit for our other services and support with cross-selling.
• Work with the Virtual Challenges Officer on content plans, supporter journeys, and event setup.
• Line manage the Virtual Challenges Officer.
• Lead the management of our moderation team.
• Assist with moderator training, including identifying knowledge/skill gaps, creating materials, and delivering training.
• Take an active role in recruiting new moderators.
• Organize and deliver team meetings.
• Plan and hold charity introductions and pre-challenge briefing meetings with moderators.
• Support with the development of weekly rotas and moderator group placements.

Person Specification:

• At least 3 years' fundraising experience.
• Minimum of 12 months’ experience running a Facebook Challenge or Social Fundraising Portfolio.
• Excellent written communication skills.
• Strong relationship-building and management skills.
• Highly organized with the ability to prioritize and manage a varied workload.
• Ability to work on your own initiative.
• Strong attention to detail.
• Flexible and responsive to changing circumstances at short notice.
• Team player.

Desirable:

• Experience managing and moderating Facebook Groups.
• Experience using GivePanel or a similar platform.
• Experience working with third-party agencies on Social Fundraising Challenges.
• Line management experience to lead and develop a high-performing team.

Equality, Diversity, and Inclusion: Social AF is committed to equal opportunities and encourages applications from all groups of people without regard to age, color, national origin, race, religion, gender, sexual orientation, gender identity and/or expression, marital status, or any other legally protected characteristic. Applications will be reviewed on a rolling basis, so please apply as soon as possible.

To apply, send your CV and a short covering statement (300 words), along with answers to the following questions:

1. Tell us more about your experience managing a Social Fundraising portfolio, highlighting any direct experience with Facebook Challenges.
2. Please share more about any line management experience you have.
3. What motivated you to apply for this role?

We look forward to hearing from you!

Volunteering is vital to the Trust not only because of the contribution volunteers make to the Trust’s strategic delivery, but also for the opportunities volunteering provides to engage with and connect people from the wider Bristol area. The Volunteer Manager will support volunteers to develop their skills and use their experiences to support the Trust.

The Volunteering Manager will have responsibility for the growth and delivery of the volunteer programme. You’ll work with the Senior Leadership team to devise a strategy for growth and work to shape and improve the whole volunteer journey from recruitment and induction through to reward and recognition and everything in between. You will work closely with the Volunteer Officer and all departments across the charity to ensure that our programme responds to the needs of the Trusts in a scalable, sustainable, and agile way while providing a rewarding high-quality experience for our incredible volunteers.

Key duties:

• Take responsibility for the volunteer programme and lead in growing our volunteer team in line with organisational need.
• Develop recruitment plans and lead on recruiting volunteers from new groups or communities and develop a schedule of recruitment events, and work to improve inclusivity and diversity across our volunteering programme.
• Implement and deliver an end-to-end volunteer supporter care journey to ensure that every volunteer feels valued, included and informed. You will develop a programme of events, activities and training sessions to ensure that all volunteers are fully briefed with up-to-date Trust information and inspired to carry out their roles.
• Work with Senior Managers accross the Trust to develop new volunteering roles and work closely with volunteer supervisors to ensure they are equipped to oversee the volunteers in their areas.
• To represent the Trust’s volunteer programme to external audiences, and find opportunities to learn, share and develop best practice working.

Who We’re Looking For

We are seeking candidates with experience of working with and managing volunteers, ensuring that every volunteer feels valued, included and informed. You will have experience of recruitment and mentoring and able to build effective working relationships with different teams, senior leaders and external stakeholders, and you will enjoy being the key point of contact for our volunteers, representing and advocating for their interests and needs.

About the SS Great Britain Trust

In the 54 years since the SS Great Britain returned to Bristol, the SS Great Britian Trust has taken forward the work of the pioneering volunteers who saved the ship, transforming a rusting hulk into one of the city’s leading visitor attractions and a groundbreaking story of maritime history and conservation.  We are rated as one of the top 10 museums in the UK, with over 80 staff, more than 150 volunteers and approximately 140,000 visitors per year.

The Trust is now looking for a Volunteer Manager to grow and develop the volunteer programme so that the SS Great Britain Trust has a diverse cohort of volunteers who are knowledgeable and motivated to support the delivery of the organisation’s strategy. 

To apply

Please visit our website to download the Applicant Pack and Application Form. 

For queries, or if you require the documents in an alternative format, please contact the Trust directly.

The closing date for completed applications is 9am on Wednesday 12 March. Interviews will be held on Friday 21st March.

Our working culture is collaborative, friendly and inclusive and everyone at the SS Great Britain Trust is encouraged to learn and grow with the company. We offer competitive staff benefits, a range of family friendly, inclusive employment policies, flexible working arrangements and services to support staff wellbeing. We are also proud to be a Living Wage Employer.

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2024 – now 6 years in a row!

You will influence change by putting the issues that matter most, both to Dimensions and to the people we support, on the public’s agenda.

You will help Dimensions to work towards our vision of better lives for more people by building relationships with key journalists so we can reach our target audiences more frequently and more impactfully.

Through your work, Dimensions will build on its reputation as an expert on sector issues, a good sector partner and an organisation dedicated to supporting people with lived experience to tell their own stories.

Applications will be shortlisted on receipt and interviews will be held on the 25th March, face to face in London. The closing date of this role may close early depending on volume of applications.

About the role: Your main duties will include: 

• To develop a media relations plan and co-ordinate public relations activity in line with Dimensions’ corporate priorities to ensure consistent messaging across PR, social media, and campaigns.
• To build strong, trusting relationships with journalists and producers with an interest in social care and related issues, fielding all media enquiries.
• To create content for press releases, byline articles and op-ed pieces by delivering newsworthy stories based on original data, personal stories and clear calls to action.
• To deliver a frequent roundup of news to key internal stakeholders, supporting internal sector awareness on issues and seeking resulting opportunities to project our voice on the issues that matter most to us.

About you: The successful applicant will have:

• Able to draft stories that generate headlines and communicate key messages as a result of strong relationships with journalists.
• Able to demonstrate extensive experience of designing, executing, and evaluating successful public relations campaigns on social affairs issues at both a local and national level.
• Possess exceptional writing, editing and verbal communication skills.
• Strong, demonstrable social media experience and impact.

The rewards

• Up to 35 days’ annual leave entitlement (including bank holidays)
• Staff discount shopping scheme ‘Rewarding Dimensions’
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday. 
• Employee Assistance Programme 
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People' 
• Discounted health and dental cover 
• Life Assurance 
• Bike to Work Scheme 
• Season Ticket Loan

Apply now

• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
• As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
• As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03 003 039 150.
• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

The Operations Manager will work closely with the Managing Director to ensure the charity operates effectively. The Operations Manager will lead on the development of policies and procedures to ensure regulatory compliance, and robust management processes.

The Operations Manager will add to the staff team by bringing a skillset that is grounded in administration processes, excellent IT competence, and a numerate, systemising and detail-orientated mindset.

This project is a development from the first Realising the Benefits of World Heritage to Local Communities (RtB) project funded by Historic England. While the original project identified the problems faced by the World Heritage sector in engaging communities, this second phase of RtB is designed to help World Heritage UK (WHUK) and the wider sector in fully understanding who World Heritage Site communities are, and the challenges Sites and communities face in engaging wider and more diverse communities. Working with Sites, and their communities WHUK will co-create a sustainable platform in which to identify actions and solutions which will widen engagement and participation in World Heritage.

Through this collaborative approach which will inform every element of the work, the primary purpose of this 2.5-year project is to ensure WHUK can better support World Heritage Sites in the UK in engaging communities, growing audiences, enhancing community participation and growing a wider diversity of audiences and engagement within UK WHSs and the wider heritage sector.

Overall Purpose of the Role:

• Develop and improve relationships within the World Heritage sector and communities
• Develop an ongoing platform for a network of professionals who work within the World Heritage and community engagement field to come together to share and develop ideas and projects
• Develop digital resources
• Build a better understanding of who World Heritage communities are now, and use developed toolkits to understand and update this in the future
• Increase community engagement within World Heritage Sites
• Increase implementation of better community engagement

Key Accountabilities:

• Undertake a desktop audit of the users of World Heritage Sites, to include: defining the communities of interest and who key users are; what their motivations might be to engage with World Heritage; what the barriers might be to engagement; and subsequently identifying who any non-users might be and what barriers they may experience that prevents engagement
• Identify a minimum of 20% of Sites, of differing characteristics, to undertake an in-depth audience profile, applying the desktop audit findings in practice
• Produce a way of reporting on the impact and value of community engagement in World Heritage, which can be replicated annually and shared to all World Heritage Sites
• Develop a new way of capturing data from World Heritage Sites on community engagement to inform ongoing impact reports and create a baseline
• Create, or share, toolkits and examples of models of engagement for community engagement
• Create an online platform of resources that can be shared between all World Heritage Sites which might:
  • Highlight areas of exemplary practice in community engagement
  • Examples of projects
  • Template work
  • Evaluations of projects
• Create an evaluation toolkit to assess the needs and development of the World Heritage sector in improving community engagement practice
• Re-establish a professional Learning & Engagement (L&E) Special Interest Group to bring together L&E professionals in World Heritage, to facilitate inter-Site work and share best practice
• Deliver 4 L&E network events across the UK and in all 4 nations to promote and improve community engagement
• Oversee and manage project budget and report on KPIs

Capabilities, Skills and Experience:

Education/Qualifications/Knowledge

1.1 Educated to degree level in an appropriate heritage related field (or suitable equivalent experience)

1.2 Advanced knowledge of data capture, data analysis and impact assessment in relationship to community engagement and audience development

1.3 A good understanding of developing, delivering and interpreting primary and secondary research, including focus groups

1.4 Thorough knowledge of audience and community development, with a particular emphasis on participatory methodology and co-production

1.5 Knowledge of the World Heritage sector and UK World Heritage Sites

Experience

2.1 At least 3 years’ experience in managing complex, multi-site, projects in the heritage sector

2.2 Extensive experience of engagement in and with diverse communities, in community-based settings, empowering community to have a voice and influence direction

2.3. Experience of producing community and audience evaluation and impact assessments

2.4 Experience of managing external contractors/suppliers and budgets

2.5 Experience using social media in a professional capacity to encourage community engagement

2.6 Experience of managing essential health and safety, risk assessments and safeguarding, for community engagement work

2.7. Experience of planning and co-producing community projects and seeking community input to development of ideas

Skills and Abilities

3.1 Excellent communication skills, particularly in developing networks and partnerships at both a community and senior level           

3.2 Good project management and organisational skills

3.3 Ability to present complex ideas confidently and succinctly to diverse groups adapting delivery to diverse audiences

3.4  Able to work under pressure, show initiative and be able to prioritise their own workload (a self- motivator)

3.5  Experience of building meaningful professional and community relationships with excellent negotiation and persuasive skills to influence

3.6  Has good leadership skills and the ability to lead others in a vision

3.7 Ability to think and act strategically

3.8 Ability to use standard software, including Excel, Word, Outlook and  website  CMS such as WordPress with confidence

Personal Attributes

4.1 Good interpersonal communication skills

4.2 Ability to effectively engage with and influence a wide range of stakeholders

4.3 To be a key team player

4.4 Creative and innovative

Circumstances

5.1 Must be flexible and prepared to work outside normal office hours