Service Manager Jobs in Bolton, Greater Manchester

General Manager

We have an exciting new opportunity for a General Manager to join the team to help the Trustees deliver a 5 Year Strategic Plan, which includes the need to relocate the Shelter. 

If you are an experienced and driven General Manager, excited about the prospect of taking the team forward for positive change, then apply today!

Position: General Manager

Location: Bolton, BL3 6NJ (remote and working from home available)

Hours: Full-time, 43.42 (including 1 in 3 weekends)

Salary: Circa £40,000

Duration: Permanent

Close Date: Monday 11th November 2024

Interview Date: w/c 18th November 2024

The Role

Supporting the delivery of the 5 Year Strategic Plan set by the Trustees, you will provide the leadership necessary to create a sustainable future for the Shelter, including ensuring that the Shelter maintains the highest standards of animal welfare, staff recruitment, succession planning, knowledge, training, cleanliness and presentation are met and maintained.

You will also be responsible for ensuring the effective and efficient day-to-day running of the Shelter, ensuring that it operates within the Charities Declaration of Trust Objects and Health and Safety guidelines. 

You will also provide support and guidance to the Deputy Managers, the Finance, Fundraising & Events Manager and the Night Watch.

About You

With proven experience in a leadership role, you will have:

• A track record in management of staff
• Previous experience in a customer focussed environment
• An understanding of and commitment to health and safety in the workplace
• Financial management skills
• Excellent customer care and communication skills
• Ability to plan and organise own work and direct the work of others
• Strong IT skills

About the Organisation

This animal shelter is a rescue charity dedicated to caring for the lost, stray and abandoned dogs and cats of the Bolton area. With a non-destruction policy, the team are committed to reducing the unwanted cat and dog problem in the area by neutering every animal that is re-homed. With help and love, over 450 animals per year are re-homed!

We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission.

You may also have experience in areas such as General Manager, Manager, Operations Manager, Operational Manager, Team Leader, Office Manager, Admin Manager, Area Manager, Site Manager, Rescue, Animal, Animal Welfare, Customer Service.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Vacancy Reference Number:

WCM/COMMS/FR/UK-R1

Position title:

Website Content Manager

Reports to:

Head of Digital

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

OR

Muslim Hands UK, 595-597 Commercial Road, London, E1 0HJ.

OR

Remote / Hybrid

Hours of Work:

Full-time, 35 hours per week

Salary guideline:

(Up to) £39,500.00 per annum (commensurate with experience)

Terms of Employment:

12-Months’ Fixed-Term Contract (subject to successfully completing a 6-Month Probationary Period, Contract is extendable and renewable subject to performance)

Application Process & Closing Date:

Please send an introductory email detailing why feel you are most suitable for the role along with your up-to-date CV by no later than 4th November 2024.

Ensure the Vacancy Reference Code is added within the Subject line of the Application Email. 

Approx. Interview & Role Commencement Date(s):

Interviews: ASAP – as and when we find a suitable applicant

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Online Interview with Muslim Hands; therefore, please familiarise yourself with ZOOM, Team Link, MS Teams, and Skype post successful submission of your application.

Job purpose:

The Website Content Manager will lead on the content strategy for our new and improved website - delivering engaging content which inspires our audiences to take action from praying to donating in order for Muslim Hands to continue it’s lifesaving work. The Website Manager will have oversight of all pages, from blogs to appeals, responsible for optimising our each for SEO and CRO.

Main responsibilities:

• Produce and publish new pages from appeals to blogs in line with the organisation’s needs – this includes copywriting and liaising with designers for creative.
• Create and deliver the website content strategy inline with our key fundraising touchpoints – delivering an approach which puts the audience at the centre of our plans.
• Lead on our SEO strategy in partnership with our agency to deliver SEO audits, SEO driven blogs and to improve our overall website ranking.
• Lead on creating and delivering our conversion rate optimisation strategy.
• Deliver a test plan of website content which optimises the user experience.
• Create, update and audit website pages in line with the orgs needs. Including copy, creative, landing pages, functions, journeys in line with our brand guidelines.
• Work closely with the external developers to suggest new features we’d like to test in terms of the site’s functionality.
• Communicate website updates to the wider organisation.
• Lead on reporting for organic search, SEO and CRO metrics on a weekly and monthly basis – sharing with SLT.
• Work closely with the digital marketing team to provide optimal user journeys to improve our fundraising and retention efforts.
• AOB the organisation sees fit for the role.

Person specification:

• A strategic thinker who will problem solve to deliver the website strategy.
• Project and time management skills including ability to implement test strategies.
• Proficient communicator with internal and external stakeholders. 
• Experience working in an agile fundraising environment and collaborating across multiple teams with strong stakeholder management skills.
• Detail orientated to provide complete and accurate content, some of which may need regular updating.
• Strong copywriter and storyteller.
• Previous Umbraco experience.
• Experience of SEO and SEM.
• Data driven and comfortable digging into analytics of website metrics.
• Experience working in a fundraising role.

Additional Requirements:

• Travel: Occasional travel may be required for meetings or events.
• Flexibility: Willingness to work outside of normal business hours when necessary:
• Ability to demonstrate current eligibility to work within the United Kingdom
• Must be able to either:
  • Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR
  • Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.

Deadline for applications is 4th November 2024 however Muslim Hands reserves the right to end the application procedure early should the right candidate(s) be found. 

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Other Information:

Muslim Hands is a UK based international relief organisation working in over 40 countries worldwide. The Head Office in Nottingham and a fundraising team in Whitechapel London; occasional travel between the two locations. Muslim Hands UK is seeking an enthusiastic and passionate individual to join our team during an exciting period of growth and change as we have ambitious plans to grow our activities by 2030.

Muslim Hands is an NGO that is at the forefront of delivering live saving aid and emergency relief to those who need it most, as well as building long term solutions that help the needy and impoverished worldwide.

· Annual salary of £27,947 (FTE) £13,974 (PTE)

· Permanent role

· 2 positions available, part-time (18.5 hours) & full-time (37 hours), Monday - Friday

·      Based in Rochdale

Please Note: We are not using recruitment agencies for this position. All applicants should apply directly through the Regenda Website. Any applications submitted through agencies will not be considered.

 Please note that this role is restricted to female applicants only in accordance with the provisions of the occupational requirement set out in the Equality Act 2010 (pursuant to Schedule 9, Part 1).

Proposed Interview Date: 15th November & 27th November 2024

The role

This is not your standard support work role. Here at Petrus, we’re passionate about people and committed to ending homelessness.

We are looking for 2 Women’s Project Support Workers who can provide support to service users at our Women’s only supported housing projects.

You will work proactively with female service users who have been homeless and have complex needs, to sustain their tenancies and move on into independence. You will also work empathetically to empower services users, actively engaging them with the community, helping them to support each other, develop resilience, live independently, and to be an asset to the community.

Please note that this role is restricted to female applicants only in accordance with the provisions of the occupational requirement set out in the Equality Act 2010 (pursuant to Schedule 9, Part 1).

The right fit

• You will have demonstrable support worker experience, preferably working with women who have been homeless and / or have complex needs including, mental health, substance misuse and domestic abuse etc.
• You will be able to assess service user’s needs, and plan and deliver effective, stimulating, and dynamic support.
• You will also have solid demonstrable organisational skills, with experience in timekeeping, planning your workload, and managing workloads effectivity.

Who we are

Petrus provides support services for people facing homelessness or in housing need. We are a charitable organisation and deliver both drop in and residential services in Rochdale and Oldham.

We believe people should have access to safe, secure, quality housing. We help people to develop skills, independence and make positive choices. We believe collaboration with other agencies and organisations is key to creating a world where everyone has a safe place to live.

Petrus is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

Next steps

If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.

Our Talent Acquisition team will review your application and will be in touch shortly.

What we offer

Petrus really is a great place to work – and you don’t have to just take our word for it! We’re an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which includes:

· A range of flexible working options.

· 25 days paid annual leave each year (rising to 27 days after three years) in addition to 8 bank holidays.

· 6 additional days for volunteering.

· 5% Employers Contribution to the Pension Scheme.

· £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.

· Enhanced maternity, paternity and adoption pay schemes.

· Employee Assistance Programme and health and wellbeing initiatives

· A wide variety of exciting learning and development opportunities.

· Interest free loans to assist with the purchase of computer equipment and travel season tickets.

· Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.

The Policy and Campaigns Manager is responsible for leading on CLAPA’s campaigning and policy work across the UK.  This is a new direction for CLAPA and a key part of the role will be to develop a clear strategy and action plan to ensure a focused and targeted approach to this area of work.   

The post-holder is responsible for ensuring that work is delivered to the highest standard and that the wider staff team and board of trustees are kept informed on progress and development.

Salary: £25,400 pro-rata per annum (£31,750 FTE)

Hours: 30hrs a week

Location: Homebased

Are you a supremely organised and motivated individual who is looking to join an exciting organisation that’s truly making a difference to the lives of vulnerable young people across the UK?

The Jon Egging Trust (JET) is seeking to find an exceptional Operations Manager to help us deliver our next exciting phase of growth. Reporting to the Director of Operations and Finance, the successful candidate will be instrumental in implementing our people and culture ambitions, continuing to enhance our ways of working and infrastructure to ensure JET remains the best possible workplace for our talented team to keep changing young lives.

The role requires:

· A track record of operational management and driving efficiencies within a charity or medium sized organisation

· Competence in HR legalities and its administration, with a particular interest in shaping the foundations (processes, systems and practices) that create a fantastic employee experience.

· Experience of Learning & Development initiatives, with a willingness and innovative mindset to build a new approach from the ground up.

· Confidence managing information systems and databases, able to provide input on systems development and commissioning.

· A positive ‘everything is figure-out-able’, ‘let’s find a way’ attitude to solving challenges and seeking operational excellence.

· Exceptional people skills, able to interact and work proactively with internal teams, and comfortable liaising with board and committee members, as well as external parties.

· An understanding of and commitment to good practice around inclusion, diversity and equal opportunities.

You will be joining a fantastically motivated and committed team of home workers who are all passionate about improving the lives of young people through our specialist youth programmes. The successful candidate will be experienced and highly proficient at HR management, adept at process and systems maintenance and improvements, all wrapped up in a multi-tasking, problem-solving, super organised do-er!

We are looking for a person who is self-motivated, a brilliant team player and communicator, but also happy to work autonomously and independently as required. Please see the candidate information pack for detailed information on remit and responsibilities for the role. 

We welcome applicants whatever your stage in life, so if you are returning to the workforce after a period away, or even seeking a change of pace, please get in touch.  

About the Jon Egging Trust (JET)

At JET, we support vulnerable young people to get back on track and realise their potential; more than 30,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up. 

Our benefits package includes:

· Flexible working 

· Enhanced annual leave

· Homeworking allowance

· Occupational pension scheme

· Occupational sickness scheme

· Special paid leave provision

Child and adult at risk protection policy statement

The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.

To apply

Please complete our online application form.

The closing date is 3rd November 2024 at 23.30 we encourage early submission of your application as we may close the process early.

Intention is to hold interviews on Wednesday 13 November 2024 in Bristol.

Questions?

Contact us via our website: Jon Egging Trust – Inspiration, Teamwork, Leadership, Employability

Please note: To become an employee at JET you must be able to produce evidence of your Right to Work in the UK.

Key information

Location: London, Manchester, Bristol, Newcastle, or Nottingham.

Hours: 37.5 hours

Start date: December 2024  or January 2025 (we are happy to work with you and your notice period)

Duration: Permanent

Salary: £39,865 - £42,745 per annum if based in London. £37,290 -£40,100 per annum if based in Manchester, Nottingham, Newcastle or Bristol, plus a £312 yearly tax-free work from home allowance.

Application deadline: Sunday 24th November 2024, 5pm

Early applications are encouraged, as we will assess applications and schedule interviews on an ongoing basis.

About upReach

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2. 

We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment. 

To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report. 

Role overview 

upReach is seeking to hire a Product Operations Manager. This is an exciting opportunity to play a pivotal role in our digital transformation journey within upReach’s product and tech team. You will be responsible for ensuring our existing tools are supported operationally while helping to oversee the efficient transformation of our digital products, implementing low-code/no-code solutions and AI technologies, and ensuring these tools are effectively integrated across all departments. You will work closely with both technical and non-technical teams to optimise processes, foster innovation, and drive the adoption of digital solutions. Your expertise will be crucial in monitoring product performance, generating insights, and guiding strategic decisions to expand and improve the technology we use to drive our mission to transform social mobility in the UK.

This position would be suited to individuals who are committed to upReach's mission and have an understanding of, and empathy with, the challenges facing those from lower-socio-economic backgrounds. 

Our values

upReach upholds the following values:

• Perseverance

• Integrity

• Advocacy

• Aspiration

• Proactivity 

Skills 

The ideal candidate for the Product Operations Manager role will bring with them the following skills:  

• Problem solving

• Attention to detail

• Managing competing priorities within a varied workload

• Agile working

• Resilience

Experience 

To be successful, it is anticipated that you would have prior experience in product management, product operations or operations in a technology environment:

• Multiple years experience as a Product Manager, Product Operations Manager or Operations Manager delivering excellent software

• Knowledge of Agile methodologies and product management frameworks

• Knowledge of tech capabilities and how tech can be used to solve issues

• Experience working with developers (especially 3rd party)

• Experience managing data and understanding the use of data

• Experience in managing competing priorities whilst maintaining an exceptional eye for detail, including ability to identify tech bugs and anticipate future issues

• The ability to communicate effectively with technical and non technical specialists, with exceptional stakeholder management skills.

• Experience in dealing with complexity and working independently to find solutions to problems

• University degree in any discipline, or equivalent experience.

Desirable experience:

• Experience in digital transformation and change management

• Experience in managing 3rd party developers

• Knowledge of GDPR legislation and regulations

Responsibilities

You will contribute to upReach's mission, by having full ownership of product operations in multiple product areas and leading on operations within our development team to discover and deliver value to our beneficiaries through our technology.

Core responsibilities include:

• Collaborate with the Head of Product to implement our product strategy and vision including our digital transformation strategy.

• Lead the implementation of low-code/no-code platforms and AI technologies to streamline operations and enhance service delivery.

• Work closely with the Programmes team and external partners to ensure successful integration of digital tools across upReach.

• Identify and implement process improvements and automation opportunities to enhance efficiency and effectiveness.

• Develop and provide training programs to ensure staff are equipped to use new technologies effectively.

• Collaborate with the product team to establish metrics and monitoring systems to evaluate product performance and impact

• Contribute to upReach's strategic planning by providing insights and recommendations based on product performance and technological trends.

Team Culture & Benefits: 

By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture. 

We offer: 

• Flexible and hybrid working.

• Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. 

• Birthday leave.

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, this increases to 5% after 5 years of working with us. 

• Cycle-to-work scheme.

• Monthly socials.

• Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training. 

• Personal Development Budget, activated after 6 months in the role.

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Ethnic Minorities Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network 

  • Socio-economic Background Network

Equal Opportunities

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.

upReach is an equal opportunities employer and does not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We support workplace diversity and believe it creates dynamic and effective organisations. We are working hard to increase diversity in our team and would particularly welcome applications from ethnic minority candidates.

Finance Manager | £50,000 - £55,725 | Permanent | Fully Remote / Home Based

For the UKs largest not-for-profit social enterprise in the employment and social mobility sector, we are recruiting a Finance Manager. This role will provide high quality financial information and analysis to stakeholders, supporting decision-making. This is a highly commercial role and will ensure service quality is maximised, and financial performance targets are achieved. The Finance Manager will manage a Management Accountant and will suit someone happy to work fully remotely whilst developing excellent relationships across a large, multi-location organisation.

Main Duties:

• Partner with stakeholders ensuring robust business plans and financial targets are achieved
• Work with Senior Finance Managers to identify risks and opportunities impacting the delivery of business plan performance
• Partner with stakeholders to present and interpret financial and non-financial analysis, assisting in decision-making
• Support the business in planning and implementing cost and performance improvements
• Review, assess and report on performance to budget and forecast and provide monthly key variances in budget, actual and forecast and key KPI variances for consolidation
• Support and lead annual divisional budget setting process and the production of annual forecasts
• Support year-end close-down processes, supporting the annual report and accounts
• Work with external commissioners and funders in providing reporting and financial returns
• Drive continuous improvements to processes, automation and financial controls
• Line manage and develop the Management Accountant

Person Specification:

• CCAB Qualified with substantial experience of working in financial management across a complex organisation
• Experience producing management accounts, budgets and forecasts
• Experience supporting annual accounting cycle and longer-term financial planning requirements
• Experience of financial planning, costing, and option / investment appraisals
• Experience of planning, reporting, and supporting budget holders
• Ability to work proactively in a fully remote / home working environment
• Experience supervising or managing staff
• Excellent Excel and ideally Agresso BW experience

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Please note the role can be:
Remote (UK only) or Hybrid (Brighton/ Sussex)  
Full time with design experience, Part time 4 days if not

About the role:

We are looking for an experienced, driven and brilliant marketer who will help create, execute and evaluate multi-channel marketing and campaign strategies and continuously assess impact and ROI.  You will be a superb campaigns manager that has a passion for excellence and delivering high quality outputs that show impact. From planning with Head of Marketing and Communications to developing and delivering alongside internal teams and external partners, you will thrive on achieving impressive results. There is a very strong focus on all aspects of digital campaigning for this role and you will be fully knowledgeable about Google ads, Google analytics, SEO, PFA, PPC, SEM, CRM, mobile, social media, website design and content creation, podcasts, blogs, vlogs and email creation. You will be at a significant advantage if you have design and WordPress experience. You will be a part of a small but dynamic and friendly marketing and fundraising team and involved in many aspects of our life-saving work including sales plans for our training courses, raising our profile, protecting our brand and reputation and supporting our fundraising activities. You will have no paid reports to you, but recruiting suitable volunteers is something we would encourage.

Please reflect that grit and resilience is required for this role given the remote working, subject matter, fast paced and flexible, multi-tasking required and the need to be highly accountable, goal and results oriented.

Main Duties and Responsibilities:

· Drive engagement, increase visibility, improve our course sales and fundraising targets

· Manage our national and localised digital awareness campaigns from development stage to presenting results and assessment of impact

· Manage and optimise our website and landing pages for improved user experience and conversion rates

· Stay up to date with industry trends, emerging technologies, and best practices in digital marketing

· Help develop social media engagement strategies with our social media officer

· Coordinate email marketing campaigns, including audience segmentation, content creation, and performance analysis

· Conduct audience and market research to identify new opportunities and target audiences

· Collect, manage, process and analyse data, making recommendations to inform future strategy

· Engage different audiences on different channels such as writing press releases, website pages, podcasts, blogs, socials, and press releases

· Manage and write award entries

· Design marketing collateral such as posters, leaflets, web pages

· Work closely with our Senior Fundraising Manager on increasing fundraisers, fundraising income and volunteers

· Do any duties to support the Head of Marketing and Communications and Fundraising.

To be successful in this role, you must be responsive, flexible, have pride in your attention to detail, be extremely organised, meet deadlines and be driven to exceeding your targets.  You will need to be self-motivated and work comfortably on your own as a remote worker but enjoy working in a team (online). You will enjoy working mostly operationally as well as having a strategic approach to your work.

For this role, you will need:

• Evidence of leading and implementation of successful digital campaigns
• Project management of campaigns and communicating tasks to project teams effectively and efficiently
• Proven track record of multi-media marketing
• Experience of copy writing and proofreading for different audiences on multi-channels
• To be an excellent verbal and written communicator
• To be a confident negotiator and presenter
• A genuine passion for the Grassroots Suicide Prevention’s mission and values
• To have a positive “can-do” attitude and enjoy adapting to different tasks and challenges, sometimes daily
• Ability to work independently and in a team
• Willingness to learn and grow from the support and direction from Head of Marketing and Communications and step in when asked
• Ability to make risk-averse decisions and considered judgements acting as brand and reputation ambassador
• Represent Grassroots Suicide Prevention on external groups and promote our services and expertise.

Bonus points for:

• Demonstrating resilience to working hard remotely and being self-driven and motivated
• Design skills and ability to use Canva and/ or InDesign
• Experience of project management of large campaigns
• Design and publishing of web pages
• Experience of PR
• Experience of sales, particularly of courses

Please read the full JD attached

 The Health Team is an ambitious and dynamic team, with a focus on what Barnardo's needs to deliver to ensure we become an integrated Health & Social Care charity. 

Barnardo's has a new 3-year corporate strategy “Changing Childhoods, Changing Lives", which identifies the need to support children and young people struggling with their mental health and wellbeing and the Health Team are integral to ensuring the success of the strategy. 

We are looking for a Programme Manager for Mental Health to help drive our Children and Young People's Mental Health programmes of work. This role will support the Strategic Programme Lead for Mental Health in the practical delivery of the aims and objectives of the Corporate Strategy. The overall ambition is to ensure that Barnardo's can deliver better mental health outcomes, sustainably, for more babies, children, and young people across the UK, making sure they are safer, happier, healthier, and more hopeful. 

The Programme Manager position is ideal for candidates who have operational children and young people's mental health delivery experience but are now looking for a new challenge and seeking a role that delivers transformational change at scale and pace. For candidates with a health background, joining the voluntary sector can offer more flexible working with high degrees of autonomy and independence. It is a dynamic sector, often leading the way with new ideas and innovative solutions. In this role you will develop a deep understanding of the needs of children, young people, and families, which will enable you to creatively design, plan and deliver outcome-focused programmes.  It is a fantastic opportunity to be closer to the action, where you will see the real difference, you make to the lives of children and young people. 

You will need to be a driven and dynamic team player who has proven ability to support and influence project implementation and will have experience working within or alongside a range of health sectors and with a variety of health stakeholders. The role will involve the successful production of accessible reports, papers, project plans, risk assessments and management information. 

This is a fantastic opportunity to be part of a charity that focuses its efforts and energies where it can make the biggest difference for children and young people and part of a health team that is involved in supporting transformational change to make a real difference to the lives of children and young people, 

Benefits: 

• Competitive salary 

• Opportunity to work for the largest children's charity and provider of children's services 

• 26 days annual leave, plus Bank Holidays and a Barnardo's Recognition Day.

• Chance to develop, grow and scale provision.

• Support to access learning and development opportunities to pursue your career goals 

• Company pension scheme 

Salary shown is a salary range, the starting salary can be negotiated for exceptional candidates. 

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described. 

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

About us

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia related conditions. Our vision is that all people with a myasthenia condition can live well now, and in the future. To achieve this the charity provides support for people with myasthenia conditions, and their families and carers. Members of the charity have access to a wide range of educational resources, online events, peer-to-peer support groups, and a welfare benefit advisory service. The organisation campaigns for better medical services for people with myasthenia and raises the awareness of healthcare professionals in acute and primary settings. In addition, the charity develops and promotes worldclass leading research in the treatment and prevention of myasthenia conditions.

About you

We’re looking for the best of the best to be part of our caring and innovative organisation. The Communications Manager will be a skilled communications professional with strong campaign and project management experience and a passion for driving the conversation about healthcare. They’ll be a proactive team player with excellent writing skills, experience of engaging across different channels, from PR to digital and a track record of delivering communication campaigns with impact, writing educational resources and audience-led website content. The Communications Manager will work collaboratively across the organisation to support the timely and effective delivery of large communications projects. They will put strategic thinking into action to help identify key communications priority areas across the charity and facilitate the generation of creative content.

It is an exciting time to join Myaware UK, as we have recently had a change in leadership, with a new CEO at the helm and a dynamic members-led strategy to support the delivery of our objectives and long-term goals. We need your drive, knowledge, creativity, fun and sensitivity to help us raise awareness of the purpose of the charity, enabling people with myasthenia to be supported throughout their lives, and for our scientists to continue to work towards finding new therapies, treatments, and a cure.

Key Benefits

· Flexible working

· Generous holiday allowance

· NEST workplace pension scheme

· Employee Assistance Programme

· Life assurance after 6 months of service

· Investment in your personal and professional development

Your Role

The post holder will be a strong planner, organiser, pro-active team player and hands-on campaigner. You’ll be a key member of the Communications Team and use your strong collaborative skills to work effectively with our Fundraising and Membership Support Teams to create powerful, transformative communications and campaigns.

You will be results driven and enjoy managing multiple communications projects across different channels to increase engagement levels with different stakeholders. This is an exciting opportunity to join our fast-growing charity and directly contribute towards improving lives of people living with myasthenia.

Line Manager: CEO

Line Management Responsibilities:  

Line management of our Digital staff, but we are looking to grow our Communications Team and hope to have a Social Media specialist soon.

Your Responsibilities will include:

Campaign development and management:

· Develop and project manage a programme of integrated communication campaigns that grab attention and encourage action to support our vision and mission.

• Work closely with the Fundraising and Membership Support Teams to develop aligned messaging and campaign assets and to deliver these across a variety of platforms.
• Lead on the creation of compelling campaign assets and content (e.g. educational and self-help, online actions and campaign toolkits).
• Manage campaign timeframes and budgets seeking a good, quantifiable return on investment.
• Responsible for the organisations membership database (currently on Raisers Edge) and champagning the charity to grow its membership base.
• Gather and present audience insight to inform our campaigns and ensure our campaigning work is evidence-led.
• Set and measure campaign KPIs, conduct campaign de-briefs and write campaign evaluations, encourage a culture of testing and learning and growing our campaigning approach.
•  Seek relevant external collaboration opportunities with allies and partners to amplify our campaigns.
• Where appropriate, commission and manage the relationship with external creative, campaigning and advertising agencies.

Projects and events management:

• Organise, plan and deliver our involvement at online and in person events, and help showcase the different types of support Myaware UK has to offer the myasthenia community.
• Design, deliver and project manage cross-organisational communication activities which will raise the profile myasthenia related conditions.
• Support the CEO to deliver the organisations new website aimed at supporting the needs of people living with myasthenia, raising awareness of healthcare professionals, and championing world-class research.
• Support the Fundraising Team with the communication requirements for events, the Research and Partnerships Team with communication about new research and medical advances, and the Membership Support Team with communication about our services.

Cross-functional collaboration

• Work closely with the Fundraising and the Membership Support Teams to integrate campaign efforts and identify the relevant campaign issues, priorities and opportunities for fundraising, influencing policy and network membership growth.
• Support Myaware UKs broader communications that are strategically aligned with locally focused communications activities, projects and events.
• Collaborate with freelancers, consultants, agencies, volunteers, supporters, and stakeholders to amplify our communications and campaigns reach and impact.
• Represent Myaware UK alongside other team members at events, workshops, conferences and more to advance our communication and campaign objectives.

Innovation and improvement:

• Stay current with sector and specialist trends, best practices, and emerging technologies to continuously grow our communications and campaign effectiveness.
• Implement feedback and lessons learned to refine and improve our communications and campaigns approach.

Skills, experience and behaviours

1. Education:

Essential

• An undergraduate degree or equivalent professional training or at least 5 years relevant experience in a relevant subject area (e.g. Communications, Campaigns, Marketing, Media, Social Campaigns)

Desirable:

• A professional qualification in a relevant subject area (e.g. CIPR, CIM, CIDM)

2. Experience:

Essential:

• At least three years' experience leading in a communications and campaigns role in a comparable organisation, leading successful campaigns to further organisational objectives.
• Proven experience in executing multi-channel paid and low/no cost integrated communications campaigns (owned, earned and bought) to drive advocacy / behaviour change.
• Experience in managing communication projects resulting in effective events or activities.
• Experience in creating and implementing innovative, bold and effective communications ideas that gain traction.
• Experience of evaluating communications and campaigns and measuring impact.
• Experience in managing budgets and financial planning for campaigns.
• Proven experience of adapting communications approaches for a range of stakeholders to create maximum impact.
• Experience of briefing, commissioning and collaborating with communications, campaigns or creative freelancers and / or agencies.
• Experience working in a sector relevant to Myaware UK - understanding the UK healthcare landscape.

Desirable:

• Experience of working in communications and campaigns in a membership-led organisation.
• Experience of working in communications and campaigns in a fundraising context.
• Experience of working in communications and campaigns in an advocacy context.
• Experience of working in communications and campaigns in healthcare.
• Understanding of the workings of national, local and devolved governments. 

3. Skills:

Essential

• Exceptional verbal and written communication skills for effective engagement.
• Strong organisational skills with experience in managing multiple projects and deadlines.
• Ability to work collaboratively with cross-functional teams and external partners.
• Ability to use digital campaigning tools and Client Relationship Management systems.

4. Personal qualities:

Essential:

• Proactive, creative and flexible, with a positive ‘can-do’ attitude.
• Self-motivated with the ability to work effectively and autonomously from home, while also working collaboratively as part of a caring team.
• Has a passion for campaigning and what it can achieve in shifting behaviour and enabling more rewilding to happen.
• Creativity, with the ability to unlock innovation as an individual and a team player.
• A professional qualification in a relevant subject area (e.g. CIPR, CIM, CIDM)
• Understanding of the workings of national, local and devolved governments.
• Experience of working in communications and campaigns in a fundraising and advocacy context  

This job description is not all encompassing and may change to reflect need. Your duties may be reviewed from time to time and revised and updated in consultation with you to reflect appropriate changes.

We are a fun team who work from home and/or co-working spaces. We will support you to achieve a suitable virtual working environment. This role will be involved in coordinating and attending events and meetings face to face across Britain, so a willingness to travel with occasional overnight stays is essential.

Equality in employment: Candidates will be shortlisted and selected according to suitability for the post without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy, race, religion or belief, sex or sexual orientation.

Please note: no applications will move forward within the recruiting process without a tailored cover letter.

Applications close at: Thursday 14th November 2024 11:59 hours

Interview date: Tuesday 18th November 2024. Interviews will be held over Microsoft Teams.

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware UK.

We would encourage you to submit your application at the earliest opportunity as we will be reviewing applications on an ongoing basis, and we reserve the right to bring forward the closing date at any time.

For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within. 

To find out more about what we do, our values and our generous benefits please visit our website.

Our values are: People First, Curious, Bold, Collaborative, Accountable

About the Role

Reporting to the Deputy CEO this is an exciting role supporting one of the UK’s leading social investors.

We are looking for someone who is passionate about the work we do, is organised and has excellent attention to detail. Someone who is flexible with a “can do” attitude and who has a desire to get involved within a fast-paced team. If that is you and you can also bring in new ideas and are keen to get involved with the wider team projects as well as collaborate across the organisation then this could be a really exciting opportunity be a part of our values led organisation.

 Key responsibilities

1. To work closely with the Grants, Investments, and Development, Insight and Advocacy teams to ensure that SIB is well-placed to respond proactively and also reactively to business development opportunities.

2. To support the coordination and project management of existing business development projects in community energy, heating and cooling, social investment fundraising and capacity building.

3. To ensure that information is managed effectively, calls logged and tasks delegated, progressed and completed, feedback collected and meetings scheduled and facilitated across the wider business development team, particularly in relation to the CEO, Deputy CEO and Director of Investments, ensuring their input is sought in a timely way to progress key decisions.

4. To manage a calendar of events, calls and contacts across key areas of business development.

5. To take a lead (where appropriate) and/or work alongside others to create and/or deliver presentations in new and existing business development.

6. To manage (where appropriate) and/or work alongside others maintain long-term relationships with both current and new clients and partners.

7. To monitor tendering opportunities and manage and update the new business development pipeline.

8. To implement new systems to improve the efficiency of the business development processes, alongside business systems.

9. To work with the financial team to build costing models for new proposals and programmes.

10. To coordinate high quality bid responses for invitations to tender from funders, investors and other key client groups, to ensure that these are well-written and professionally presented.

11. To coordinate and contribute to a clear strategy and objectives for the business development function at SIB.

12. To attend relevant events or conferences and to keep up to date with the sector. 

13. To adopt our continuous improvement and learning ethos.

14. To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.

15. To support and contribute to the implementation and delivery of SIB’s strategy.

16. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required.

17. To work within the organisation's values, principles, and processes to achieve operational excellence.

Core competencies

• Excellent relationship management skills both with internal and external stakeholders.
• Effective time management.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Exellent customer service skills.
• Strong negotiation and influencing skills.
• Excellent Microsoft Office Skills, including Word, Excel and Powerpoint.
• Flexible and adaptable as a team player.
• Excellent attention to detail.
• Excellent written and verbal communication skills
• Commitment to equality, diversity & inclusion

Desirable competencies

• Understanding of the social investment or grant-making market in the UK
• Understanding of community energy schemes

We're looking for an  experienced fundraising and/or bid professional to join our growing team as a Fundraising/Bid Manager (internally known as Development Manager).

You'll be responsible for securing and relationship-managing a portfolio of funders. You will lead on identifying suitable funders through to submitting proposals to secure long-term, high-value donors. This includes central government contracts, local authority bids, corporate partnerships, and grants from trusts and foundations.

This is an exciting time for the Development team. We are looking to diversify our income streams to support Ambition Institute’s mission in tackling educational disadvantage. We are ambitious about what we can achieve over the coming years and how the team can fund Ambition’s work.

Who are Ambition Institute?

A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success.

At  Ambition Institute we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.

That’s how we’ll make sure every child gets a great education and the best possible start in life.
 

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.

We would like you to:

• Deliver successful strategies to secure funds, understanding funders’ specific requirements and ensuring those are met.
• Support the Associate Directors to develop, maintain and manage the pipeline, using research, analysis and planning skills. 
• Create high-quality bid responses and proposals that align with our mission.
• Work cross-organisationally to identify and assemble a team of subject matter experts to scope, define and capture the information required for funding proposals.

Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to the Associate Director, Development.  In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition. 
 

Skills, Knowledge and Experience

To succeed in this role you'll have a good understanding of funding/proposal preparation processes and proven experience in securing funding opportunities of £50,000+.

The successful candidate will demonstrate experience of successfully cultivating relationships with funders such as trusts, foundations, local authorities and corporates.

If you have team leadership skills and the ability to work flexibly in a fast-moving environment, whilst meeting deadlines effectively, we welcome an application from you.

What’s in it for you….?

• Competitive annual salary
• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
• Employer pension contribution of 11%
• Agile, hybrid working culture, so you can manage when and where you work
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
• Blind recruitment process to ensure equality and fairness in our hiring
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
• Work-from-home technology package to support hybrid working
• Interest free season ticket / bike loans

We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:

You should apply for this role if:

• You care deeply about educational disadvantage and being part of an organisation that challenges inequality
• You have a good work ethic and strive to make a difference in the job you do
• You always give maximum effort to understand and meet the needs of our partners and participants
• You always have a great attitude so we “can do” for all our colleagues, partners and participants
• You are open to feedback and learning because we want to keep getting better
• You work with your initiative to bring new ideas and a fresh perspective
• You are well organised and can prioritise work that will have the greatest impact

You'll love working at Ambition if…

• You want a career with a person-centred organisation with a cause at its heart.
• You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
• You enjoy working in a fast-moving workplace, with a great support structure around you
• You would like to grow with an ambitious organisation as it progresses over time
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.

How to apply…

Applications will be considered for all office locations. 

All applications must be received by the closing date 23:59 on 8 November 2024. Please note when you click apply, you'll be taken to the Birmingham posting of the role. You can still apply via this posting as it won't determine your location if successful.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.
 

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.
 

Here at Action For Humanity (AFH), we are looking for a Director of Finance & Services to join us. You will join us on a full-time basis and in return you will receive a competitive annual salary of £65,000 to £70,000.

AFH is an NGO that provides aid and assistance to people affected by natural and man-made disasters. Our vision is a world of crises-resilient communities. Our mission is to mobilise and respond to emergencies and critical needs through humanitarian, development and peace-building action, helping affected communities survive, recover and build a better future.

As our Director of Finance & Services, you will be responsible to prepare, manage and implement the financial strategy, policies, procedures, and financial controls framework at AFH, as well as inputting strategically and operationally on  services including HR, Procurement and Facilities. Reporting to the CEO and sitting on the Executive Leadership Team, the Director of Finance & Services will work closely with the charity’s leaders to deliver the charity’s objectives. H/she will ensure controls are effectively in place and functional, and h/she will ensure compliance with the rules and regulations AFH is bound by as a charity.  H/she will lead the Finance team and be ultimately responsible for all Finance objectives.

Your responsibilities as our Director of Finance & Services will include the following:

1. Strategic leadership

• As an Executive Leadership Team member, the Director of Finance & Services shall assist the CEO, the AFR and Board of Trustees (BoT) in:
  • developing and implementing the financial strategy, policy and manual;
  • Ensure that investments are meeting their intended objectives, and revise the investment policy as needed to maintain alignment with goalsproviding strategic direction to the organisation through executive decision making, forecasting/budgeting and its implementation;
  •  establishing and implementing internal controls and ensuring efficient and effective financial operations as per industry and sector benchmarks.
• Attend Executive Leadership, Senior Leadership, AFR, and Board meetings, contributing and if necessary, leading them.
• Work with the CEO to develop, co-ordinate and monitor all costings for bids, projects, and core budget.

2. Stakeholder Management

• Maintain effective relationship and coordination with key stakeholders, including local, national, and global organisations, government bodies, banks, donor institutions, etc.
• Ensure independence of the Internal Audit function, the AFR and the Board from the financial operating matters.
• Liaise with partner organisations and provide the necessary leadership and technical support.

3. Compliance

• Ensure Financial and Accounting policies, procedures, and systems are in accordance with statutory regulations, industry benchmarks, and global standards, and in compliance with risk management and internal controls.
• Ensure that all accounting records are properly and timely maintained, reporting cycles and other associated engagements are successfully performed in an effective and timely manner in accordance with the regulatory and organisational requirements.
• Ensure compliance with agreements and contracts in relation to banks and external service providers.

4. Team Leadership

• Assume overall responsibility for UK & International Finance teams, and assume overall responsibility for services including   Procurement and Facilities, including necessary resourcing/recruitment, inductions, training, retention, and day to day management.
• Focusing on team members’ knowledge, skills, and attitudes for building capacities to deliver on present positions and build long term capability to shoulder additional responsibilities.
• Ensure performance management is utilised effectively for all direct reports, to reward good performance and promote a culture of accountability and merit.
• Provide support, guidance, and development to international finance staff.

5. Planning, Reporting and managing resources

• Develop, maintain and monitor the financial systems of the organisation to ensure the production of accurate & timely reports.
• Create business value through technology, ensuring tech systems and procedures lead to outcomes in line with organisational goals, and support with developing the IT and software systems used within finance and services, particularly an ERP system.
• Negotiate contracts and agreements with third parties for commercial aspects of the running AFH.
• Finalise the annual financial statements and periodic financial reports (as applicable), obtain external audit approval, and present them to the CEO, AFR Committee, and Board of Trustees for consideration and approval.Monitor and report on the overall funding status, and coordinate with stakeholders for arrangement and management of funds and grants.
• Ensure funding applications are properly prepared and AFH costs fully covered through a robust cost recovery and cross charging methodology, working with the leadership teams to interact with relevant stakeholders for these purposes.
• Conduct financial analysis and review of existing and proposed programmes, projects, and campaigns, contributing to decision making in this area. Oversee staff payroll, handling of petty cash and banking of donations, management of activity fees and credit control process

6. Other

• Perform any other task assigned by the CEO/AFR or the Board.

What we are looking for in our Director of Finance & Services:

Education

• Qualified Accountant (ICAEW, ACCA, CIMA, CIPFA)
• Evidence of continuous professional development

Experience

• Significant experience of a senior leadership team role is essential, as well as having managed a direct team and promoting high performance
• Experience in dealing with external audit and internal audit functions
• Experience of managing change and growth
• Knowledge and experience of Charity finance would be an advantage
• A proven track record of successfully managing all aspects of an operation and delivering successful outcomes
• Experience of preparing financial statements, consolidated accounts and seeing through the audit process from start to finish
• Experience of leading services functions including HR, Procurement and Facilities

Skills

• Excellent attention to detail
• Excellent interpersonal skills and the ability to build great relationships with a range of external and internal stakeholders, including trustees, partners, and members
• Excellent communication skills, recognising the need to raise awareness and grow our brand and offerings through presentations to a variety of stakeholders
• Advanced ICT skills in MS Office programs, particularly Excel, and Finance/Accounting software
• Flexibility and the ability to manage time effectively whilst juggling multiple tasks
• Understanding of political, business and investment climate in UK, Canada and USA
• Understanding of humanitarian and international development sector globally, particularly in relation to the Middle East, Africa and South Asia

Languages

• Strong written and spoken English (Essential)
• Strong written and spoken Arabic, Urdu, or French (Desirable) 

Benefits of joining us include:

• A salary of £65,000 to £70,000 per year depending on experience;
• 25 days’ holiday allowance + your birthday off + bank holidays;
• Matched pension contributions;
• Hybrid and flexible working arrangements possible;
• Enhanced sick, maternity/paternity pay;
• Structured annual performance development review process, which informs annual salary reviews and involves training and development provision;
• EAP which includes access to free 24/7 helpline, counselling, and legal and financial advice;
• Subsidised on-site food and drinks;
• Hundreds of discounts and special offers, for shopping, dining out, joining a gym, and more;
• Modern office in central Manchester location with free parking, break out room, and prayer facilities;
• Opportunity to go on international deployment/field visits, where appropriate;
• Annual away days/retreats involving training, teambuilding, outdoor and social activities;
• Subsidised sports and social activities.

This would be an ideal role for a humanitarian sector Finance leader looking to propel their career. We are looking to appoint this role ASAP and will be reviewing applications on a rolling basis, so for the best chance of success please apply today – we would love to hear from you.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Action For Humanity also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Join our clients team to oversee and enhance the entire membership lifecycle. This role is pivotal in managing membership applications, renewals, and accreditation processes, coordinating closely with voluntary assessors and committees through their CRM and software systems.

In this role, you'll lead the registration and accreditation team, ensuring efficient membership renewals, managing enquiries, and coordinating lifecycle communications. Responsibilities include overseeing member applications, maintaining registrant integrity, supporting assessment panels, and handling CPD audits. Additionally, you'll manage CRM processes related to memberships, address system issues, support financial workflows and provide insightful reports to the Board. As a team leader, you'll also line manage, develop and guide one team member, ensuring they are well-trained and that all processes run smoothly and efficiently.

Experience Required:

• Strong background in membership operations
• Proven experience coordinating customer service functions
• Familiarity with registration and professional recognition processes
• Experience in managing one or more direct reports
• Experience with CPD audits and course accreditation administration

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.