Service Manager Jobs in Belfast
We are launching our external training scheme nationally & have an exciting opportunity for a talented and enthusiastic individual to join Victim Support as a Client Account Manager.
We are looking for a dynamic individual to play a vital role in the success of this new initiative, which will see organisations who sign up become part of a network of organisations who want to ensure victims of crime are understood, listened to and given the best support possible.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is 12 months fixed term, home based, working 37.5 hours per week Monday-Friday 9am-5pm. Travel within England and Wales may be required.
As the Client Account Manager, you'll be instrumental in building and nurturing relationships with organisations who we deliver training to. Your responsibilities will include understanding their needs, serving as their primary contact for inquiries, and researching new opportunities. A key focus of the role will be promoting training options to universities, the private sector and other organisations and services.
This is a challenging yet rewarding role, providing an excellent opportunity for the right person. Previous account management experience is not a prerequisite. Instead, we value transferrable skills such as marketing, sales, community development, community engagement or stakeholder management. Regardless of your background, if you believe you have what it takes, we're eager to hear how you can contribute to the success of this role.
You will need:
- Enthusiasm and a flare for building rapport with a wide range of people
- Excellent time management and prioritisation skills
- Strong communication skills and confidence in speaking to professionals on the phone, virtually and in meetings
- Exceptional listening skills and the ability to disseminate important information to stakeholders
- Meticulous attention to detail and excellent customer service skills
- The ability to think on your feet and be creative and innovative in developing new ideas and ways to engage with external organisations
If the opportunity to be part of this flagship scheme excites you and you think you're up for the challenge, we'd love to hear from you.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
About Us
Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.
The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.
This is an exciting opportunity for someone who wants to make a difference and is passionate about using data to change lives.
About the opportunity
As an Impact Analyst, you will work within a team across 2-3 social impact projects initially. An example of one of the programmes you will become a key part of delivering is a community based, preventative emotional resilience and wellbeing pilot called Turning Tides.
Turning Tides is a two-year pilot programme testing innovative means of protecting and promoting the mental health and wellbeing of vulnerable young people along the North Yorkshire Coast. The programme leverages local organisations and their expertise, providing each young person a dedicated coach who works to identify a participant's strengths and ambitions – and takes a community-based asset development approach to match those goals with opportunities in the local area.
Responsibilities
Your responsibilities will include.
· Overseeing all data related aspects of the programme including data collection, extraction, cleaning, analysis, reporting, and presentation.
· Gathering and analysing quantitative and qualitative data to measure the impact of service innovations for the programmes you are working across. Produce regular reports and insights that aid decision making to continuously improve programme design.
· Taking initiative to propose and implement relevant analyses to the project to maximise positive impact for participants with the programmes you are supporting.
· Building relationships and working at times directly with Delivery Partners (VCSE organisations who are delivering the frontline services for the programme) to ensure they are able to use the data systems accurately and effectively,
· Identifying opportunities for process automation and improving utilisation of management data by colleagues across the programme.
· Supporting the Programme Lead on all operational and project management needs, including coordination of team activities and providing other administrative support.
· Working with the Investment Lead and colleagues in Finance, to ensure invoices for outcomes achieved by participants within programmes are processed.
· Engaging with other analysts across BOP to share learnings from your own project and implement learnings from other projects in your own.
Competencies
To take on the above responsibilities, we will be looking for you to demonstrate strengths in the following competencies:
· Curious and Inquisitive: You crave knowledge and consistently seek learning opportunities. You look for patterns and ask questions that nobody else has thought to ask.
· Data and Analytical Skills: You are good with numerical data and analysis and are able to accurately assimilate information and develop critical insights to inform decisions.
· Passion and desire to make a positive difference to the lives of vulnerable people.
· Problem Solving: You can make sense of something complex and recommend practical solutions.
· Adaptable: You can adapt easily to changes in work. You are flexible and act as an advocate for change.
· Communication: You can confidently communicate your ideas verbally and in writing. You can simplify complexities and adapt your communication so others can understand.
· Autonomy: You take ownership of your tasks and can plan and manage your own time to achieve them.
· Relationship Building and Teamwork: You can build credible and trusting relationships both internally and externally.
· Attention to Detail: You are detail focussed and you ensure the work you produce is accurate and of a high quality.
· IT and Data Analytic Skills: You have a strong working knowledge and understanding of Excel and PowerPoint, and you embrace the opportunity to learn new IT applications.
· Previous Power BI experience would be advantageous.
What we will offer you
• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.
• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.
• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year.
• We offer a Salary Sacrifice Pension Scheme.
• We offer 4 x Life Insurance, Income Protection Insurance and Wellbeing benefits & resources.
• We also offer Private Medical Insurance on successful completion of your probation period.
• You will be able to access Learning and Development opportunities.
PLEASE NOTE: We are only accepting applications through our recruitment platform Applied.
First round interviews are likely to take place 15th/16th August and potentially w/c 19th August
The client requests no contact from agencies or media sales.
Looking for an opportunity to step up as a Senior Partnership Development Manager to start securing exciting & significant new partnerships, all whilst working for an incredible national children’s charity? Look no further – We’re thrilled to be partnering with Barnardo’s as they seek a Senior Partnerships Development Manager to join a dedicated team to ultimately protect, support and nurture children and young people.
As Senior Partnership Development Manager, you will be key in driving the growth of new and existing business in the Fundraising Team, achieving income growth targets, and managing corporate relationships. You will also be responsible for motivating a team of 3 managers and actively develop strategies and business systems to support a high quality of professional service.
To be an excellent Senior Partnership Development Manager, you will need:
- Experience of developing & building profitable client/donor relationships within large & complex organisations
- Experience managing a small team
- Experience of securing high value and complex partnerships
Salary: £43,000 - £50,000
Contract: Permanent Full time
Location: Homebased (UK)
Closing date: 14th August
If you would like to have an informal discussion, please call Jake on 02030 062787 or email your interest along with your CV to [email protected]
Ashby Jenkins Recruitment is a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, and supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserves the right to end the application period sooner.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
** Interviews will take place on a rolling basis, so please get in touch ASAP!**
Changing Faces is here for everyone with a scar, mark or condition on their face or body. They provide life-changing mental health, wellbeing, and skin camouflage services. They work to transform understanding and acceptance of visible difference, and campaign to reduce prejudice and discrimination.
Changing Faces are looking for a new business specialist to help grow corporate partnership income at Changing Faces. This role will be 90% focused on new business with a 10% account management split.
You will have an excellent network of corporate funders and a proven track record of successfully bidding, winning and managing corporate fundraising partnerships. The role will suit someone with excellent communication and relationship building skills along with plenty of creative ideas to engage potential partners and win pitches.
This is an exciting opportunity to work alongside senior fundraisers to shape and craft the future of corporate fundraising at Changing Faces.
As Senior Corporate Partnerships Manager, you will:
- Identify, cultivate, and secure new corporate partnerships at five and six figure level
- Secure new corporate partnerships including corporate foundations, Charity of the Year, cause related marketing and strategic partnerships
- Be a senior brand ambassador for the charity, engaging and developing effective relationships with a wide range of stakeholders, both internally and externally
- Build a robust pipeline of partnerships opportunities
Ideal skills and experience:
- Experience of working in a corporate partnerships/corporate social responsibility/marketing/sales environment
- Ability to win and deliver major charity & corporate partnerships (£50-100k+)
- Experience of writing compelling copy, pitches and campaigns to secure new partnerships
- Strong commitment to Changing Faces values, vision and purpose and to keeping the voices of people with visible differences at the heart of all work
Expert recruitment for fundraisers and charities.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our teams are made up of people who are committed to our ambitious goals – you do not need to be degree educated to secure a role, but you should be able to demonstrate a combination of experience and competence that meets the requirements of the role. Previous experience in business development, sales, or account management role required and ideally experience in the automotive industry or working with SMEs is advantageous. Experience in managing client relationships and partnerships at a mid or senior level and able to contribute constructively and generously as part of a wider team. You must be passionate about driving growth and making a positive impact through strategic partnerships. Able to thrive in a dynamic and fast-paced environment, with the ability to adapt to changing priorities.
You will be responsible for:
- Growth (income, partnerships, promotion, participation and advocacy) in a designated geographic territory, or sector, within the UK automotive industry
- Identifying and pursue growth opportunities spending 60-80% of your time ‘on the road’ visiting and pitching new prospects and existing partners, and attending networking and industry events
- Agree new income-generating partnerships ensuring Ben’s employer proposition, fundraising events, products, and campaigns are consistently promoted to all employees
- Deliver targeted income growth by agreeing and facilitating corporate donations and fundraising to support our ambitious plans based on defined KPIs and targets
- Develop and maintain strong relationships with key stakeholders within automotive companies and other industry organisations
- Collaborate with internal teams to develop tailored solutions and proposals that meet the needs of potential partners
- Stay abreast of industry trends, market developments, and competitor activities to identify strategic opportunities and challenges
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Research, qualify, prospect and pitch potential business opportunities with mid and senior level contacts in SLT, HR, People and Health & Wellbeing and relevant functions
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Develop and execute strategic plans to achieve revenue goals and targets
- Build and maintain a balanced pipeline of prospective clients and partners through proactive networking and relationship-building activities
- Lead the development and presentation of proposals, pitches, and partnership agreements in line with Ben’s strategic ambition
- Negotiate and agree ad-hoc and continuing corporate donations and fundraising in line with individual, team and organisation targets
- Monitor and evaluate the effectiveness of growth strategies and initiatives, using a ‘test and learn’ approach to ensure maximum success
The client requests no contact from agencies or media sales.
Prospectus is excited to be partnering with Integrate Agency in the search for a Fundraising Community Manager to join their growing organisation.
The Integrate Agency CIC is a social enterprise that supports the community through world class training, advocacy and support services. They grow, strengthen and give voice to the voluntary, community and social enterprise sector. Regularly gaining recognition and awards for their incredible work, this is a unique opportunity to be part of this meaningful journey.
As the Fundraising Community Manager, you will be responsible for connecting and catalysing Lambeth’s VCE fundraising workforce to develop the fundraising leaders of the future. This role will work to engage this fundraising network and then train, inspire and develop these individuals into successful fundraisers. Particularly focusing on the art of grant application writing, this role will support and guide those who may have been thrust into fundraising for the first time.
To be successful as the Fundraising Community Manager, you will have proven experience in grant writing and wider fundraising, ideally with a good track record of securing funds from grant givers. This person will need to be aa strong networker and have good client relationship skills to build long lasting partnerships. They will also ideally have experience in training, mentoring, or teaching others to achieve fundraising success.
This role is a full-time permanent position that will have access to a London office, but location can be discussed. The salary for this role is £36,000 to £40,000.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Firas El Dib at Prospectus.
If you are interested in applying to this Fundraising Community Manager position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
We are looking for an experienced Talent and Influencer Manager to join the Events and Ambassadors team, working with high-profile public figures and leading influencers to help broaden the reach, amplify the brand and support the strategic aims of The Duke of Edinburgh’s Award.
This will be a particularly exciting time to be leading our work in this area as we approach the 70th anniversary of the charity in 2026, with opportunities to create and deliver new and original talent-led initiatives as well as supporting other activity.
In this role, you will work on exciting and unique projects with colleagues and teams from across the charity, building relationships with talent and influencers from all areas of national life to help maximise the impact of our work. You will be responsible for the DofE’s talent strategy and will manage the delivery of all elements of talent activity.
The role will involve:
- Developing and implementing the talent and influencer strategy for the DofE.
- Leading on outreach and negotiation with new and existing supporters for all charity activities.
- Identifying and recruiting a range of talent to engage with the work of the DofE, including “rising stars”.
- Creating and building meaningful opportunities for talent that offer clear value-exchange and align with their personal aims.
- Developing opportunities to work with influencers on key digital campaigns and projects.
- Generating and implementing a robust stewardship scheme for new and existing supporters.
- Reporting and evaluating all talent activity to demonstrate the value they bring to the charity.
We’re looking for someone with
- Significant experience of working with high profile individuals and their agents, publicists and private offices, particularly within the charity sector.
- Demonstrable relationship management experience.
- Experience of developing creative and innovative new ideas for projects involving high-profile individuals,
- Exceptional project management and organisational skills
What will you get in return?
The opportunity to work for a successful and dynamic charity that has the development of young people at its heart and the wellbeing and development of its people constantly in focus.
From day one we offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year.
Through our Flexible Working policy, the DofE provides an opportunity to work flexibly to meet yours and our business needs.
How to apply
If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.
The deadline for applying for this role is: Midnight 28th July
Interviews will take place online in the week commencing 12th August.
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.
The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.
The client requests no contact from agencies or media sales.
Salary: £30,753
Hours: 35
Contract type: Permanent
Location: Homebased within North & East Scotland area
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
ABOUT THE ROLE
We’re looking for a Fundraising Engagement Manager with great personality and team ethic to join our Regional Fundraising team.
This is a role of variety, opportunity and innovation, and we are looking for someone who embraces change and constantly strives to achieve more.
You will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Regional Engagement’ team and we need someone with natural customer service skills who wants to deliver an excellent experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.
The North & East of Scotland is an area filled with some of our most committed supporters but there is still so much opportunity to grow corporate support across the counties. Our Social Workers support families from hospitals across the region, and our Home from Home, ‘Ciaran’s House’ in Edinburgh, enables families to stay close to their loved one for free during treatment, so building relationships with these teams are a must.
Candidates should live within North & East Scotland, in one of the following counties: Aberdeenshire, Angus, Clackmannanshire, Dundee, Edinburgh & the Lothians, Fife, Highland, Inverness, Moray or Perth & Kinross. Candidates who live outside of these counties should highlight an intention to relocate to the area in their covering letter for their application to be considered .
This role is subject to a criminal record check. In the event of a successful application a basic record check will be completed.
WHAT WILL I BE DOING?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document.
• To plan, monitor and report on your budgeted income with a constant eye on contingency planning to ensure annual targets are achieved
• To steward our most committed supporters and deliver legendary supporter experience
• To be a key, valued member of your regional team and UK wide team.
• To identify, cultivate and secure partnerships and donations within your area
• To work with your local service team/s to build and maintain strong and effective working relationships
• To be the first point of contact for service user families, to offer opportunities to them and their networks to engage with the wider charity as they would like I.e. fundraising, volunteering, sharing their story
WHAT DO I NEED?
• A proven track record of delivering amazing customer experiences
• Experience of relationship management in either a charity or corporate setting
• Ability to work within a financial target-based setting, and experience of reaching/exceeding set targets
• Demonstrable experience of winning new business
• Experience of managing own workload
• Proven ability to manage/complete projects
• Able to ‘make the ask’ for support and to influence/negotiate
• Have a full UK driving licence and access to a car (including business insurance)
• Have a sufficient Broadband connection
Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.
The key skills we’re looking for in this role are:
• Natural storyteller
• Strong prioritisation skills
• Great communicator
• Great at spotting opportunities
• Influencing/Negotiating
• Compassion
• Integrity
• Team player
WHAT WILL I GAIN?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme
OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION AND BELONGING
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
ACCESSIBILITY
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
You may have experience in the following: Fundraising Coordinator, Philanthropy Manager, Donor Relations Manager, Fundraising Campaign Manager, Community Engagement Manager, Fund Development Manager, Advancement Manager, Fundraising Specialist, and Development Officer.
REF-215683
About Us
School of Hard Knocks (SOHK) is a charity that exists to empower and support individuals who are living in complex and challenging circumstances. By fostering an environment of genuine acceptance and through the use of physical activity (rugby training) and group and one-to-one support sessions, SOHK enables young people to succeed in their education and reach their potential. All of SOHK's activities are underpinned by an evidence-based sport for development framework called the 5Cs.
Overview
SOHK will soon launch its new and ambitious organisational strategy to drive growth and impact. We want to reach and support more young people at a key point in their adolescence and help them to reach their potential. To achieve this, we need to increase our reach to new audiences and convert more people into donors. We also need to optimise our communications to existing audiences; from young people on our courses and their educational professionals to prospect partners and donors.
This role is key to the success of our growth fundraising strategy that will see us double our income. To achieve this we need to optimise our branding, develop new marketing channels and grow our reach. We are looking for someone as ambitious as we are, and willing to help move our charity into the next stage of our development.
Key Responsibilities
- Deliver the Marketing & Communications strategy. Work with the Director of Fundraising and Marketing Consultant to contribute to the development of the the Marketing and Communications Strategy. Lead the delivery of the strategy, track progress and report risks and opportunities to senior leadership team.
- Brand management and development. Maintain and evolve the charity's brand identity. Ensure consistent messaging across all channels.
- Social media management. Plan, schedule and create content for multiple channels. Ensure timely publication and distribution of content. Develop and manage social media content and campaigns. Monitor social media engagement and analytics to refine campaigns.
- Digital marketing. Lead the development of all digital marketing to achieve audience reach and income targets.
- Analytics & analysis. Track and analyse the performance of campaigns by monitoring relevant analytics. Use data to adjust strategies and improve outcomes. Conduct regular competitor analysis to ensure we maximise reach. Develop routine end of campaign analytical reviews and reports.
- Stakeholder Engagement. Build and maintain relationships with key stakeholders including ambassadors and celebrity patrons, providing them with all the assets and materials they need. Develop strategies for stakeholder communication and engagement. Work with partners to create mutually beneficial communications strategies.
- MarComms Advisory Panel Engagement. Engage with our voluntary MarComms Advisory Panel of experts to maximise success of our strategy.
- Graphic Design. Using design software, create promotional and programme delivery materials such as brochures, posters, challenge event packs and social media graphics in line with brand guidelines. Create visual content for all digital platforms.
- Video Content Creation. Conduct interviews with beneficiaries on camera to capture their stories. Edit video footage optimising for use in large-scale event films and for social media content. Develop engaging video content to promote the charity's mission and activities.
- Copywriting & Copy Editing. Write and edit inspiring and engaging content for various digital platforms including website, e-newsletters, and social media. Develop compelling stories and case studies to highlight the charity's impact. Write press releases where appropriate and quarterly ‘Supporter Updates’ for major donors.
- Website Management. Oversee the development of a new website. Update and maintain the charity's website content in line with best SEO practice. Ensure integrations are working correctly i.e. website is correctly integrated with Zapier and is pulling through subscribers to Mailchimp.
- Internal Communications. Develop engaging staff communications and opportunities to share successes and drive motivation amongst staff. Seek new opportunities to share information team-wide.
- Integrated digital processes. Maximise efficiency by building integrated digital systems and processes wherever possible.
Skills & Experience
Essential
- Experience of creating and delivering multi-channel marketing acquisition strategies
- Experience delivering budgets and annual operational plans
- Highly-skilled copy-writer, editor and proof-reader
- Experience of digital marketing and proven record of delivering growth and achieving campaign goals
- Experience of managing external media and creative agencies
- Excellent GDPR knowledge and practice
- Experience of new product development, innovation and project management
- Good understanding of Google Analytics and other reporting tools.
- Experience of integrating platforms where possible to drive efficiency and optimise the customer experience
Desirable
- Knowledge of the charity sector and understanding of Sport For Development
- CRM experience
- Experience of project managing the delivery of new websites
- Experience of using creative design platforms such as Canva and video editing software.
Personal attributes:
- Responsive to the ever-changing digital landscape and trends
- Willing to be part of a fast-paced and ambitious team
- Detail orientated
- Growth mind-set and continually seeking to learn
- Strong stakeholder management skills (internal and external)
- Ability to adapt verbal and written communication skills to suit different audiences
- Confidently manage, influence and negotiate with senior stakeholders
- A highly motivated self-starter able to work proactively, independently and manage multiple priorities
- Able to work flexibly, adapting to the needs of the role and the wider team
Terms of Appointment
- Permanent contract
- Full-time (4 days considered)
- Salary £32,000 - £35,000 pro rata (dependant on experience)
- 25 days holiday plus 3 working days between Christmas and New Year extra. Employers also earn an additional day of annual leave per year of service up to a maximum of 5 days.
- Cycle to Work Scheme.
- 3% employer pension contributions.
- Opportunities for personalised training and development.
- Dynamic, entrepreneurial working environment with flexible approach to working hours and locations where possible.
How to Apply
The closing date for applications is 9am Monday 5th August.
Interviews will take place online on Friday 9th August, so please keep this day free in your diary!
The client requests no contact from agencies or media sales.
We are seeking an individual with a strong background in corporate relationships to lead on a portfolio of significant, strategic partners on a maternity cover contract.
The Corporate Partnerships Manager will be joining an established and successful team, playing a vital role in developing the sustainable growth of income through our incredible partnership network within the rail industry. The role will seek out opportunities within rail to assist the fundraising team to achieve growth in both income and donor base. The right candidate will have a proven track record of developing new business opportunities and stewarding accounts to maximum potential.
To apply for this position, please complete the application form which can be accessed from the Railway Children website.
Location: Homeworking with regular travel to office in Sandbach
Closing date: Midday, Monday 5th August.
Candidates will be assessed on application and may be contacted before the closing date.
The client requests no contact from agencies or media sales.
It's a Penatly are looking for an outstanding Communications & Marketing Manager who will support the communications and strategic objectives of our anti-trafficking & exploitation global campaigns during major global sporting events which have an average reach of 180 million, and our CommonProtect (legal reform for child protection in the Commonwealth) and Student Ambassador (Universities) programmes. You will act as brand manager for all It’s a Penalty’s communication output, including campaign and marketing collateral, social and digital media, and programme promotional materials.
With a deep understanding of effective marketing campaigns through a variety of media and a passion for marketing and strategy, you will act as contact for journalists and media outlets, work across all teams, advising and supporting the production of new materials and content, supporting the communications aspects of all our programmes, ensuring they meet the needs of our audiences.
The client requests no contact from agencies or media sales.
If you are a talented project manager looking to make a real difference to poeples lives, we have a role for you, leading our energy advice projects in rural Wales.
As Energy Advice Manager (Wales), you will be responsible for our established energy advice services in Powys and Monmouthshire and in the development and delivery of similar services into Ceredigion and wider geographical areas in Wales.
The client requests no contact from agencies or media sales.
Job Title: Programmes Administrator
Salary: £22,500.00
Working Hours: 35 hours per week
Location: Home based
Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday (pro rata).
About us at the NCT
A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers and peers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.
Our Programme Delivery Team is an integral part of our for every parent strategy, we support our commissioned contracts, our branch Infant feeding support and our Infant Feeding line on free at point of access support across the UK.
We are seeking a capable Programmes Administrator to provide administrative support for our Project teams, NCT Baby Cafes, NCT Infant Feeding Line and our Peer Support Team. The post holder will work with the staff, practitioners and volunteer teams to ensure the smooth delivery of our projects within Programme Delivery.
About the Role
Working closely with the contracts manager, our projects teams, commissioned services manager and our infant feeding services manager, you will be responsible administration support across the Programme Delivery department:
· Supporting branches with delivering drop-ins and peer support training,
· Reviewing grant documentation
· Support branch funded services including generating contract documentation.
· Monitoring budget
· Generate contract assignments for NCT Practitioners delivering on branch contracts including management of NCT Practitioner holiday and sickness cover.
· Approving expense claims for practitioners and staff within our programmes.
· Support with administration of volunteer peer supporters and the central training of cohorts.
You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily and have a keen attention to detail.
About you
- Experience in working within a busy team supporting many different projects?
- Able to work unsupervised and confident in your organisation and prioritisation skills?
- Able to look at processes and identify and communicate efficiencies ?
- Comfortable communicating with a wide range of colleagues throughout NCT?
If so, please read the job description available on our website.
What we offer
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Closing date: 28/07/2024
Interviews: Week beginning 05/08/2024.
Interview format: Virtual video call – flexible around your working day. The interviews will be a mixture of open and competency-based questions, you do not need to prepare anything in advance.
The client requests no contact from agencies or media sales.
Concern Worldwide (Northern Ireland) is looking for a highly motivated and dynamic Assistant Shop Manager on a part time (with some flexibility) permanent basis for our new Boutique charity shop opening soon on the Lisburn Road in Belfast.
About Us:
Concern Worldwide is a non-governmental, international humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 25 million people each year, in some of the hardest to reach and most fragile places. Places prone to conflict, natural disasters, climate change and extreme hunger. When an emergency strikes, we are among the first on the ground. We use our voice to bring the stories of extreme poverty to world leaders.
About the role:
To be responsible for the effective operation of the shop in the absence of the shop manager, to include:-
- Coordinating day to day running of the shop
- Optimising sales
- Maintaining effective stock processing and merchandising
- Managing and training shop volunteers
- Cash & banking
- Ensuring compliance with Trading Standards and Health and Safety
About you:
As Assistant Shop Manager you will have the opportunity to be part of a small, but dedicated and successful retail team. You’ll be a highly motivated self-starter who takes full ownership of your role. You will lead and support the Shop Volunteers in maximising the fundraising income for the shop. It will be your chance to demonstrate and further develop your existing strong commercial awareness, relationship management, sales and customer service skills.
This is an exciting time for you to join Concern Worldwide (UK) as we seek to engage more with local communities and increase support for our work in tackling hunger and transforming lives in some of the poorest places in the world.
Equality, Diversity and Inclusion:
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.
Concern Charity Retail in Northern Ireland:
There are currently seven Concern shops in Northern Ireland. Two of these are bookshops, one in Derry and the second is in Holywood Co. Down. The remaining four are standard charity shops and are situated in Ballycastle, Newcastle, Ormeau Rd. Belfast, Andersonstown and Antrim Rd. Belfast. We are entering an exciting new phase of our retail shop expansion programme.
CONDITIONS OF APPOINTMENT
Deadline: 19th June 2024
Concern (UK) reserves the right to close the recruitment activity earlier if we have received applications, which match the role. We encourage you to apply as soon as possible to avoid a potentially earlier closing date.
The successful post holder will be required to complete a Basic Access NI check and sign a criminal records self-declaration form.
It is the nature of this post that weekend working (Saturday) and occasional additional seasonal hours are part of the normal working week. Working hours will also involve some evening work to meet the needs of the post. The Assistant Shop Manager would be recruited on the basis that they could provide flexible cover if required across the 2 or 3 of our Belfast shops.
The part time Assistant Shop Manager will work 2 days per week plus an additional 26 days annum, to provide holiday cover of an additional 3 days per week over 5 weeks, plus 11 floating days for support over public holidays or emergency - total 0.50 FTE.
Appointment will be subject to a six-month probationary period
Apply Now
Location: Belfast
Contract Type: Permanent Part Time
Closing Date: 19 June 2024
Salary From: £21,840 - £24,267. It is company policy to start new employees at the beginning of their pay band.
REF-215439
Myalgic Encephalomyelitis (M.E.) is a long-term (chronic), fluctuating, neurological disease that causes symptoms affecting many body systems, more commonly the nervous and immune systems. M.E. affects an estimated 250,000 people in the UK, and around 17 million people worldwide.
Action for M.E. is the only charity in the UK providing direct support to children and adults with M.E. We provide vital support services, campaign for change and invest in ground-breaking research to help put an end to the ignorance, injustice and neglect experienced by people with M.E.
We are looking for an empathic and resilient individual to join a friendly and well-established team of part-time, remote-based Information and Support Officers, on a 12-month contract. The purpose of this role is to provide a holistic, client-centred, effective and efficient Information and Support Service to people affected by M.E. We do this primarily via outgoing calls made in response to triaged voicemail messages, and also via email.
You can choose to be home-based anywhere in the UK, work from our Bristol office, or a hybrid of the two.
Our Information and Support Service team has a deep understanding of the issues affecting people with M.E. and their family and carers. Some of our clients come to us in considerable distress so this work isn’t always easy, but it can be incredibly rewarding and is valued by our clients and the wider organisation.
You will need experience of working in a service providing information, advice, support or advocacy by telephone and email (or proven transferable skills). You will be experienced and confident at working with people in distress, and identifying and escalating safeguarding concerns, with the courage and emotional resilience to set and maintain realistic boundaries.
You can expect a warm welcome, daily huddles with your line-manager and peers, and a strong team culture of collaboration, self-care and peer support. Our Employee Assistance Programme, available to all staff and their immediate families, includes one-to-one counselling and a range of online support and toolkits.
Duties for the role include (this list is not exhaustive, please refer to the Information and Support Officer Recruitment Pack, which you can find below):
- Offering emotional support via active, empathic listening, including to people in significant distress.
- Setting and maintaining boundaries; managing clients’ expectations and ensuring commitments to them are met.
- Helping clients unpick a situation which seems overwhelming and break down complex situations into discrete issues which can then be progressed.
- Working with the client to understand their needs and wishes, empowering them to make informed choices and to take action to achieve their self-identified goals.
- Providing information and support on a wide range of issues, including on sensitive and confidential matters, in a way that is tailored and appropriate to the individual.
- Identifying safeguarding concerns as they arise from contact with clients and escalating these to a manager, in line with our organisational Safeguarding Policies.
- Making safeguarding referrals where directed to by the Information and Support Supervisor or other manager.
- Gathering outcomes and satisfaction data from clients to enable service evaluation and improvement.
All the following person specification criteria are essential unless otherwise stated.
- Educated to A level standard or equivalent experience in a similar role is preferred, however no one specific qualification is required.
- Experience working on a helpline as part of an information, support, navigator or advocacy service, supporting clients to identify options and services available to them.
- An understanding of the challenges facing people with a long-term health conditions, physical impairments or disabilities, such as M.E.
- Demonstrable experience of working in a person-centred, needs-led way.
- Experience identifying and escalating safeguarding concerns, working strictly within organisational policies and procedures.
- Experience of working with people in distress, including people who disclose suicidal thoughts.
- Ability to communicate complex concepts clearly, systematically and with nuance, both verbally and in writing.
- Ability to demonstrate empathy while setting boundaries; emotionally resilient and resourceful, with ability to adapt in the face of challenging circumstances to maintain your wellbeing.
- Strong team player and also able to work on own initiative; ability to work remotely while building strong relationships with your manager and peers.
- Ability to analyse complex situations, identify options available to clients and signpost appropriately.
- MS Office skills including Outlook, Teams, Word and Excel, and proficiency with web-related programmes and software.
Please note that an enhanced DBS check will be sought for the successful candidate.
The client requests no contact from agencies or media sales.