Service Manager Jobs

Background to the role

We are recruiting a Service Manager to lead the work of our information and advice team. The postholder will maximise the reach and impact of our advice service by raising awareness amongst older east Londoners of their entitlements and overseeing the delivery of an efficient, high quality and well-integrated service.

Working across three of the most deprived boroughs in the capital, our advice team is made up of five advisers and three information officers. Together, they support over 8000 people a year across Newham, Tower Hamlets and Hackney. Building and strengthening this offer by growing funding for the service and increasing our use of volunteers is central to our ambitious new organistional strategy. We are looking for a new advice service manager to support the Head of Advice and Advocacy to drive this change forward.

Job description

Job Purpose

• Oversee the delivery of a high-quality information and advice service across three London Boroughs with high levels of income deprivation and health inequality.
• ​​Manage, lead and motivate a team of experienced advisers and information officers.
• Ensure a high-quality service is delivered to clients and that our professional accreditation is maintained.
• Ensure that information officers are equipped with the knowledge and processes necessary to effectively triage people to the relevant internal and external services.
• Increase awareness of entitlements amongst residents by initiating and delivering campaigns, and by working in partnership with internal and external stakeholders
• Develop and grow the information and advice service to guarantee older people have access to accurate information about local services and free, quality independent advice into the future in a challenging funding environment.

Key Tasks

• Day-to-day management and leadership of the Advice Team comprising 5 Advisors, Information Officers plus volunteers, ensuring a strong team culture and their ongoing professional development.
• To maintain excellent working relationships with all internal and external stakeholders.
• Promote access to advice, deliver training sessions to the wider health, social care and VCS and otherwise be a tireless advocate for the independent advice sector to create strong local social justice partnerships.
• Conduct frequent quality checks/file reviews of all advice case records and guarantee compliance with professional standards to maintain quality marks and deliver excellent client outcomes.
• Lead and oversee the recording and reporting of the advice service; ensuring that multiple funders receive accurate and timely reports. 
• Support the Head of Advice to ensure that evidence of the wider impact of advice is evidenced and reported to funders, commissioners and other stakeholders.
• Contribute to the organisational objectives contained with AUKEL’s 5-Year strategy and actively identify opportunities for development, fundraising and systems improvement.
• To ensure the maintenance of relevant case recording and data systems for accuracy while complying with statutory requirements and maintaining client confidentiality.
• To undertake any other duties within the competence of the post hold as may be required from time to time for the smooth running of Age UK East London.
• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).

Person Specification

Experience

Essential

• Of delivering a high-quality advice service.
• Of service recording and reporting.
• Of leading and motivating colleagues to deliver impactful services
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.
• Ability to keep an up to date knowledge of relevant changes to policy and practice, and to cascade this information effectively to colleagues.

Desirable

• Of providing services for older people
• Of developing and delivering successful applications to funders
• Of line management, and team leadership.
• Of operating information and advice helpline

Knowledge & Understanding

Essential

• Knowledge and understanding of Welfare Benefits legislation policy and practice.
• Understanding of confidentiality policy and practice
•  Understanding of Equity, Diversity and Inclusion, including the impact of discrimination and disadvantage on our clients, as well as a commitment to investing in increasing your own awareness of EDI issues so you can contribute to making our organisation as equitable and inclusive as possible

Desirable

• Knowledge of other relevant areas of social welfare law e.g. Housing, appropriate case law, the Care Act 2014, Mental Health Act and Mental Capacity Act
• Of the specific needs of older people
• Of user involvement.

Skills/Attributes

Essential

• Excellent spoken and written communication skills, and the ability to clearly explain complex issues.
• Excellent IT skills
• Ability to give and receive feedback in a thoughtful, reflective and impactful way.
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.

Desirable

• Experience of delivering training
• Experience of  delivering benefit take-up campaigns.

Additional Requirements

This post is subject to Disclosure and Barring (DBS) checks

Role: Service Manager

Hours: Full Time

Salary: £37,000

Location: Buckinghamshire

Who we are

United Response is a leading national charity providing support to young people and adults with learning disabilities and mental health needs. We believe in championing the right of disabled people to live, work, socialise and participate in the community, free of discrimination and unnecessary boundaries.

Making it happen- your Role

We have a fantastic opportunity for an experienced Service Manager to come and join our Buckinghamshire supported living services, and further develop United Response’s reputation as an outstanding provider within the area.

Applications are welcomed from individuals who have experience working with clients who have autism and an in depth knowledge of both Positive Behaviour and Active Support.

You will maintain and enhance our high standards and build strong working relationships with our customers, regulators and other important stakeholders. This will include taking direct management responsibility for referrals, health and safety, compliance issues and financial control. You will also play an important strategic role in defining, developing and implementing our growth plans.

You will oversee two of our supported-living services and be responsible for mentoring and guiding a team whilst leading good practice and developing excellence in service. You will provide management support whilst supporting people to build community relationships.

To be a great Service Manager, you will need to hold a minimum NVQ level 5 in Social Care Management or equivalent with proven experience within social care at a management level, (Applications will also be considered from individuals working towards listed qualifications)

You must have a positive attitude towards issues of learning disability and mental health and a comprehensive understanding of these issues in practice. With the ability to act as lead practitioner and develop the teams skills via supervision and on the job coaching, you will have the aptitude to respond to the needs of a 24 hour service to include on call arrangements and a need to provide management cover when required and therefore a flexible approach is essential.

The benefits

• 20 days paid annual leave (plus 8 bank holidays, pro rata for part time), which increases after 3 and 5 years’ service
• Pension contribution
• Access to free occupational health, physiotherapy, counselling and advice services
• Travel to work scheme (season ticket loan)
• Access to an online shopping platform with discounts from over 3,500 retailers

The successful applicant will be subject to a full DBS check.

We reserve the right to close this vacancy early.

United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with disabilities. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

We're seeking a skilled and dedicated individual to join our team as a Service Manager for a service working with 16 plus children and care leavers. In this role, you will play a vital role in providing effective leadership to an integrated and multi-functional team providing an assessment, support and move on to the young people we accommodate.

Your mission: to motivate and develop the staff team to consistently deliver a high quality and needs led responsive service to young people. Through this the overarching goal is to empower young people through the care system and in the development of lifelong tools they need to lead fulfilling lives outside the confines of traditional services. 

About the Role:

As the Service Manager, you will report to a Regional Service Manager and will be working closely to ensure the services meet our business objectives. You will actively direct the team in their day-to-day work to ensure your young people’s needs are at the centre of the support process and the support provided is personalised and of a high quality. 

You will be working within a strengths and recovery framework embedded within a trauma informed approach to meet the varying needs of young people experiencing a multitude of varying needs including offending behaviour and complex mental health. You will have responsibility of housing management and will work within the management team and internal SHP Central teams to ensure the service are delivered to the highest standard. 

About you:

• Experience managing staff working across multiple sites. 

• Experience managing accommodation based services with a variety of tenure and a knowledge of housing management and health and safety. 

• Your toolkit includes a track record in building positive stakeholder relationships and community networks. 

• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model. 

• You can creatively inspire opportunities for our young people to thrive and staff to develop to their highest potential. 

• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion. 

• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms. 

About SHP:

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. 

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic Management Team. Together, we'll transform lives and build a stronger community. 

Important Info:

Closing Date: Sunday 9th February at midnight 

Interview Date: Friday 21st January at SHP Head Office 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Service Manager

This is an exciting opportunity for a Service Manager to join Depaul UK in a new service in Warrington where you will play a pivotal role to the successful delivery of the service.

Position: Service Manager

Location: Warrington

Contract: Permanent

Hours: Full-time, 37.5 per week

Salary: £34,380 per annum + pension and other benefits

Closing Date: Friday 7th February 2025

Start date: Please note that the charity is currently awaiting funding confirmation for the new Service

About the Role

Working under the direction, guidance and support of the Area Director you will manage the Warrington supported accommodation service, based over two sites. You will lead a team of 1 Senior Progression Coach, three Progression Coaches and two Night Concierge workers. Your work will be underpinned by the charity’s Endeavour model of assets based, psychologically informed delivery.

You will have responsibility for the safety and wellbeing of all clients, volunteers and staff in the service delivering support to 18-25-year-olds who are homeless or at risk of homelessness or been in care of the local authority. You will work closely with commissioners and stakeholder partners in Warrington and ensure that all accommodation is properly maintained and designed to support the client to sustain their tenancy and participate in positive and successful move on.

Key responsibilities include:

· Ensure health and safety for clients, staff, visitors, and volunteers through regular risk assessments and checks.

· Liaise with internal departments like Finance, HR, Fundraising, and others to ensure smooth service operations.

· Manage budgets throughout the year, working with the finance team and Assistant Director.

· Provide high-quality support for young people, ensure effective housing management, and meet KPI targets.

· Build and maintain relationships with commissioners, stakeholders, and service partners.

About You

To be successful in the role of Service Manager you will need to have the following skills and experience:

· Extensive management experience, including supervising teams and individuals.

· Strong decision-making skills in complex situations, including risk management and safeguarding.

· Experience delivering safe services to at-risk young people in accommodation and community settings.

· Proficiency in risk assessments, support planning, literacy, numeracy, and IT.

· Knowledge of safeguarding procedures and commitment to diversity, equality, and health and safety.

· High professional integrity, collaborative working, and respect for the charity’s values and boundaries.

· Commitment to personal reflection, learning, and development.

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Commitment to continued professional development with internal mentoring.

· Flexible working model for suitable roles.

· Supportive flexitime and toil arrangements.

· 26 days annual leave rising to 30 after five years’ service.

· Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Financial wellbeing offering interest free loans and advances

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Cycle to Work scheme and interest-free season ticket loans.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· International Accident Cover – accidental death, permanent ​disability

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as such as: Housing Manager, Homelessness Manager, Housing Manager, Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service Leader. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Service Manager (Supported Living) 

Salary £21,935.59 Plus Benefits (part time salary, pro rata to 22.5 hours per week) 

Southend-on-Sea, Essex 

Permanent, Part Time (22.5 hours per week) 

Flexibility Available  

A fantastic opportunity has arisen for an experienced Service Manager to join our well-established team supporting two of our homes in Southend- On -Sea, on a part-time, permanent basis working 22.5 hours per week. 

 Porters Brook and Grahame House are supported living schemes that supports adults with learning disabilities. We’re looking for a motivated leader to develop and manage approximately 9 Support Assistants across these two homes to support the people who live there to have positive fulfilled lives. 

A Level 5 diploma in Leadership for Health and Social Care would be beneficial for this role however if you do not possess this qualification there will be an opportunity after your probationary period to complete this qualification as part of the Service Manager role. 

Key Accountabilities/Responsibilities: 

• Effectively manage the service to meet the needs and aspirations of service users. 

• Develop, maintain and work in partnership with a network of key stakeholders to deliver safe, high-quality services. 

• To identify recommend and implement improvements to the service given CQC and commissioning requirements, best practice and business plan priorities to achieve distinct, high quality service provision. 

• To be responsible for the recruitment, development and management of staff to provide them with the skills, experience and behaviours necessary to provide a safe, high-quality services. 

• Manage budgets and funding streams to ensure the delivery of cost-effective services. 

• Develop and manage support services that meet the needs and aspirations of service users. 

• To contribute to the development of policy and procedure and to be accountable for the operational implementation of those policies and legislation that governs them. 

• All Managers and Supervisors must be aware of their relevant legal and organisational duties and responsibilities in relation to the health, safety and wellbeing for themselves and those members of staff under their supervision, including non- employees who may be affected by their acts or omissions. 

What we’re looking for: 

• An experienced manager in the care service sector. 

• Ideally you will have specifically worked in supporting people with complex needs to lead a full life. 

• Experience and awareness of Mental Health is essential. 

• You’ll have a strong track record in leadership & management, and good knowledge of the challenges that face people with learning disabilities. 

• Someone that can step into the role and make it their own. 

• Candidates must be able to work occasional weekends and evenings. 

With Estuary, you'll be creating and managing an environment where people are supported to lead fulfilled and independent lives and in return we offer a range of benefits, including a generous pension scheme and healthcare cash plan. Further to this you can expect 31 days’ holiday (including bank holidays), a tailored induction programme and excellent ongoing training as well as many social events every year. 

So, do you think this is for you? Are you ready for the challenge? Well, if you are, we would love you to apply. 

The closing date for applications is 21st February 2025 however you may be contacted sooner for an interview. 

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. 

This post is also subject to a satisfactory enhanced DBS check. 

The successful applicants will be required to provide proof of eligibility to work in the UK.

Please note that currently, we're unable to accept applications from candidates who require visa/work permit sponsorship.  We appreciate your understanding, and we welcome applications from all candidates who are eligible to work in the UK without sponsorship. 

About Claremont Project (Islington):

Claremont is a pioneering charity in Islington dedicated to reducing isolation and enhancing wellbeing, especially for older people. We are a community rooted in the arts, personal growth and meaningful human connection. Our centre offers an array of activities for members aged 55 and over, alongside an affordable psychotherapy service that also serves as a training placement for existentially oriented student therapists.

The Clinical Services Manager plays a vital role in ensuring the quality and safety of our psychotherapy service, as well as providing leadership in safeguarding and fostering a culture of relational practice for both members and staff. Ideally, the Clinical Services Manager will be grounded in an existential-phenomenological approach, and will embody Claremont’s ethos of real listening, and authentic human connection while driving innovation across the service.

 The role:

· Operating and promoting Claremont’s low-cost psychotherapy service such that it delivers demonstrably excellent outcomes for clients.

· Acting as a second Safeguarding lead in the absence of the CEO.

· Developing and sustaining relationships with referring organisations and local stake holders, such as GPs, social services, community groups, and trainee placement colleges/universities.

· Advocating the mission to reduce isolation and promote mental health and wellbeing not only through our 1-to-1 service but through therapeutic groups and other services provided by Claremont as part of its timetable.

Key Relationships:

· CEO

· Social Prescription Manager

· Trainee Therapists & their Training Organisations

· Supervisors

· Local GP Practices and Healthcare Providers

· North London Community Groups

The centre operates with a small team, including a CEO, Social Prescription Manager, Programming Manager, Front of House Coordinator, and a Facilities Manager, alongside a team of volunteers.

Main Duties and Responsibilities:

 Psychotherapy Service

Administer all aspects of Claremont’s Psychotherapy Service, including:

· Conducting initial client assessments and managing referrals.

· Assigning clients to therapists and maintaining waiting list.

· Tracking evaluation outcomes using CORE.

· Maintaining client database, inputting attendance data, and managing room assignments.

· Recruiting, onboarding, and ongoing support for trainee therapists.

· Liaising with supervisors regarding trainee progress and client concerns.

· Maintaining relationships with academic institutions and acting as a placement liaison.

· Providing a supportive environment for trainees.

Members & Safeguarding

· Offer practical and emotional support to Claremont members were appropriate.

· Act as the secondary Safeguarding Lead (the CEO being the primary Lead), managing safeguarding concerns and referrals to external agencies as necessary.

Outreach and Development

· Maintain, and build referral relationships with local GP Practices, social services, community groups and other organisations.

· Represent Claremont at networking events, and forums to raise awareness.

Person Specification and Skills

Qualifications and Experience:

· Professional qualification in psychotherapy or counselling, with current accreditation (e.g., BACP, UKCP)

· Strong organisational skills, including data management, and a high degree of competence using Microsoft Office.

· Ideally, experience managing or supervising psychotherapy services.

· Knowledge and experience of safeguarding procedures and responsibilities (training can be provided).

Essential skills and attributes:

· Excellent interpersonal skills, with the ability to build relationships across diverse teams and experience.

· Leadership qualities to inspire and support teams.

· Sensitivity to the needs of isolated or vulnerable populations, particularly older people.

· Strong commitment to ethical practice, confidentiality and client wellbeing.

Desirable:

· Experience working within a charity or community-focused organisation.

· Familiarity with therapeutic outcome measures, such as a CORE.

Additional Requirements:

· Enhanced DBS clearance

ILKLEY COMMUNITY ENTERPRISE
Service Manager (Independent Living Services)

£34,000 to £36,000 per annum
Full time

We are looking for someone special for our exciting and varied role of Service Manager for our Independent Living Services. You will share our passion for enabling and empowering people with learning disabilities and/or autism to have independent, healthy and fulfilled lives, be expert in care/service management and an exceptional team leader.

We are an innovative and growing social enterprise charity. Our Independent Living Services provide supported independent living and community-based support to an expanding range of clients. The Service Manager will lead and manage the delivery and development of consistently high quality, impactful Independent Living Services: taking responsibility for all aspects of effective and efficient service operations. Working as part of our management team, you will help us meet the aspirations of the service as it develops and grows.

Please see attached application pack on this advert with further details on the role and how to apply 

Closing date – 14th February 2025

Service Manager (Mental Health) – Intensive Community Rehabilitation Service 

Location: Little Bromwich Centre, Small Heath, Birmingham 

Salary: £35,203 per annum 

Hours: Full time, 37.5 hours per week 

About the role: 

We are the leading provider of mental health services in Birmingham and the West Midlands. Our Vision is “Better Mental Health for All” and our values of Respect, Partnerships, Recovery, Wellbeing and Prevention are at the heart of what we deliver. Birmingham Mind has a well-earned reputation for excelling in quality delivery and plays a key role in supporting and influencing the wider mental health system across the city. 

Birmingham Mind believes in empowering citizens to have a voice in the delivery of their support and to be active in their communities and in the organisation. We have client involvement at every level of decision-making. 

The purpose of the Service Manager (Mental Health) is to deliver a high quality recovery-based service for people who are experiencing mental health. 

About you: 

You will be working as part of a multi-disciplinary clinically led team within the Birmingham and Solihull Mental Health Foundation Trust, directly line managing the Birmingham Mind Recovery Navigators. 

You will ensure that the Recovery Navigators use a person-centred recovery approach that focuses on developing, maintaining, and strengthening people’s skills and abilities. Working in close liaison and collaboration with the Clinical Team, to ensure that staff work as a team and utilise everyone’s skills and experiences. 

Encouraging the active involvement for service uses, you will ensure that support is focused on working with people and providing supervision appraisal for the Recovery Navigators. 

The successful candidate will work in a way that builds trust and hold a responsibility to share skills, knowledge, and experience across the service. 

We are looking for someone who has experience of management, particularly across the NHS or public sector. With excellent working knowledge of relevant legislation and the “Recovery Model” of mental health support, you will be an outstanding communicator with experience of managing mental health, either personally or professionally. 

This is a challenging yet rewarding role; one where you can be confident that you are making a difference in someone’s life and positively impacting individual growth. 

Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme. 

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties. 

The closing date for applications is Wednesday 5 February 2025 

Interviews will be held on w/c 10 February 2025 

A fantastic charity providing services to unpaid carers are looking for a Senior Service Manager, based in Surrey.

Location: Leatherhead in Surrey, with some working from home and within the community across Surrey

Salary: Circa £32,000

As Senior Service Manager, you will direct the strategic requirement, operational care standard and continuous improvement of services to the charity’s clients, the unpaid carers, across Surrey.

Key responsibilities include:

• Managing the Service Managers – ensuring operational excellence and compliancy within your allocated sector
• Collaborating with the other Senior Service Managers to execute strategic visions at the direction of the Head of Care Operations & Registered Manager
• Continuously aspiring to revolutionising the care and support provided to clients
• Providing expert leadership around Safeguarding Concerns and being a role model for
• other members of the operations management team
• Monitoring service provision - ensuring gaps and under contract hours are resolved and resources are being maximised with regards to impact on overall delivery of hours.
• Co-producing and implementing strategic plans for the delivery of care services for unpaid carers in alignment with the business plan.

The successful candidate will have a Care Certificate and knowledge of CQC regulations and Health Care Act and an ideally an NVQ Level 3 or 5 in Health and Social Care (or the willingness to commence in this qualification with 3 months).Previous line management experience, ideally in a care setting, including rostering and completing observations and supervisions is key, as is a good level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software. Crucially you must have the ability to demonstrate dignity and respect for adults and children with care and support needs and have a thorough understanding of the needs of unpaid carers.

CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Whiteley Homes Trust “the Trust” is a charity that manages Whiteley Village in Surrey. The purpose of the charity is to provide homes for older people of limited means from all over the country.  Founded over a hundred years ago in Walton on Thames, Surrey, the Village is located in 225 acres of beautiful grounds and is a very special place to live and work.

Established in 1917 the village has many Grade 2 listed buildings and provides housing for nearly 400 older people of limited means. There are 265 Almshouses and 51 extra care apartments and the Village also has a church, social and leisure club, shop and café.  The Trust became a Registered Provider of Social Housing in 2024.

An exciting opportunity has arisen for a Volunteer Services Manager to join our team.  You will champion the already successful volunteer programme that supports older people to remain independent within our community for as long as possible. You will drive volunteer recruitment, retention and development and ensure that volunteer initiatives are well-managed, engaging and aligned with the Trust’s strategy and objectives.

As a creative and mindful leader, you will bring together the important elements of our history and the cutting edge of original thinking today. You will lead a volunteer programme which embeds choice and control for older people of limited means and supports the ambitions of our staff to be recognised as the best. You will lead on the design and delivery of a new Volunteer strategy as we move into a new era as a registered provider of social housing whilst maintaining status as an almshouse charity.

This is wide and varied role and you will have close working relationships with our Housing, Property and Estates, Community and Hospitality teams plus our residents. You will tailor the volunteer services to meet the identified needs of each team.  You will also nurture and develop relationships with corporate partners.

Whiteley Trust Core Values:       

We encourage all our staff to play their part in demonstrating our core values in their day-to-day work with colleagues and customers 

What you will be doing

You will:

· Develop a new creative and innovative strategy for volunteering in the Trust

· Recruit and maintain an active, diverse and visible volunteer workforce to support the paid functions of the charity.

· Undertake and review DBS risk assessments of volunteers.

· Conduct volunteer Induction sessions and deliver learning and development opportunities for the volunteers and their supervisors

· Develop, deliver, monitor and improve processes, control systems and work environments to meet quality requirements and contractual needs including KPI’s.

· Maintain accurate and up to date records and reports and provide written and verbal reports as required.

· Networking both internally and externally, raising the profile of the Trust and volunteering

· Identify opportunities for growth within volunteering

· Be a point of contact for all volunteers, supporting the managers in the relevant areas with their supervision and ensuring regular reviews are carried out.

· Maintain existing relationships and support growth of corporate volunteer contributions to the charity.

General

• It is the duty of all employees to ensure that a safe working environment and safe working practices are maintained at all times.  It is also the responsibility of management team to ensure full compliance.

· Undertake any other duties which may be reasonably deemed to come within the scope of the post, relating to the activities of the department

• Ensures full compliance with all the Trust’s Policies and Procedures

· To complete mandatory and job-related training as required

· You will be responsible for the confidentiality, integrity and availability of all data which you have access to in the course of your work. You must not disclose any information of a confidential or sensitive nature about the Trust, any or our service users or any of our employees. There is an exception if you need to share this information as part of your job or if you are made to by law.

· Flexibility is required including occasional weekend and evening work.

What you will need

· Experience of recruiting, working with and supporting volunteers

· A strong ability to lead by example

· Experience of working collaboratively through sharing skills and talents

· Effective outgoing team player

· IT skills

· Passion drive and skills to succeed

· Flexible attitude to work

· Be proactive when identifying problems and developing solutions

· Good Communicator

· A self-starter with excellent people skills and problem-solving skills

• Ability to meet and set own deadlines
• Effective supervisory skills
• Resilience
• Ability to manage complex and demanding projects

Additional Requirements

Required

Preferred

Skills & Knowledge

Excellent  interpersonal skills and the ability to build strong relationships with volunteers, residents, colleagues and external stakeholders

Demonstratable track record of meeting targets and key performance indicators

Strong conflict resolution and problem-solving abilities

Excellent written and verbal communication skills, with the ability to engage and inspire volunteers.

Strong organisational skills, with the ability to manage multiple tasks and deadlines.

Ability to work collaboratively within a team and independently when required.

Good knowledge of Microsoft Office, Outlook, Word and Excel.

Sufficient numeracy and literacy to work well in the office environment

The ability to work with databases and maintain accurate records

Basic understanding of legislation about confidentiality, equality, diversity and inclusion, Safeguarding, Health and Safety and risk management

Processing DBS checks and references

Experience

Minimum 3 years experience in coordinating volunteer programmes, with a focus on recruitment, engagement, and retention.

Experience of managing corporate volunteering opportunities

Experience of working with older people

Experience working in the charitable sector

Qualifications

English and Maths GCSE minimum Grade 4 or equivalent

Qualification in Volunteer Management or willingness to undertake this

Other information

WHT is committed to safeguarding and promoting the welfare of its staff and older people. We expect all our staff to be aware of their responsibilities to protect staff and residents from abuse or harm. Successful applicants will be required to undertake a DBS check and to provide proof of their right to work in the UK.

Note: No Role profile can cover every issue that may arise within the duties of the post at various times. The post holder will be expected to carry out any other duties from time to time that are broadly consistent with those in this document.

TLC: Talk, Listen, Change is a relationships charity that has been providing support to individuals, couples, families, and communities in the North of England for over 40 years. 

The charity focuses on promoting emotional wellbeing through the cultivation of safe, healthy, and happy relationships.

An exciting opportunity has arisen to join the TLC Therapeutic Wellbeing Team.

We are looking for a Therapeutic and Wellbeing Service Manager ( Children & Young People Services)to support the delivery of our counselling and wellbeing programmes. 

The Role

The successful candidate will support the Head of Therapeutic Wellbeing and hold specific identified managerial responsibilities within the services delivered by TLC’s Therapeutic Wellbeing department. 

You will work closely with the Head of Therapeutic Wellbeing and Management Team  to co-ordinate the delivery, monitoring and staff support and leadership across the organisation.

The successful candidate will have operational responsibility for the Children and Young People’s Counselling and Wellbeing services and have specific managerial responsibilities within the wider range of services delivered by TLC.

You will support the Head of Therapeutic Wellbeing to design and deliver against the department’s strategic objectives. 

You will work closely with the Management Team and Clinical Supervisors to ensure services are delivered to a high standard in line with TLC’s values and the BACP Ethical Framework.

About you

We are looking for somebody who has the expertise to lead our team of mental health professionals. 

You will be a skilled, knowledgeable and experienced individual. You must have substantive previous high quality service management and experience of effectively managing teams. Along with sound knowledge of Children's and Young People’s mental health needs. 

We are looking for a collaborator and  passionate leader to ensure our team has the right knowledge, skills, values and behaviours to deliver accessible, compassionate and effective mental health support. 

About us

TLC: Talk, Listen, Change is a relationships charity that has been providing support to individuals, couples, families, and communities in the North of England for over 40 years. The charity focuses on promoting emotional wellbeing through the cultivation of safe, healthy, and happy relationships. Originally serving Greater Manchester, the organisation has expanded its reach to help people all over England. TLC offer a range of services tailored to meet the diverse relationship challenges faced by the community. Our commitment to evolving our services ensures we continue to meet the growing needs of those we serve.

TLC values safe, healthy, and happy relationships both within the workplace and beyond, emphasising a culture that is safe, authentic, and person-centred, reflecting our commitment to valuing staff as much as the people we support. The organisation takes pride in being progressive and inclusive. TLC have made specific commitments to staff well-being and inclusivity, such as the Age-Friendly Employer Pledge, supporting Afro-hairstyles through the Halo Code, and endorsing the White Ribbon campaign to end men’s violence against women. These initiatives support work to build an equitable and respectful work environment.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We believe in empowering our team members to bring their best to this role. That’s why we offer flexible working hours around core business times.

We also provide an annual Professional Development allowance, a generous annual leave package, and even time off for your birthday, Health & Wellbeing Day, and EDI-focused Volunteering Day.

So, if you’re ready to make a real impact and help shape the future of TLC, we’d love to hear from you.

We want to make our recruitment processes accessible to everyone. As standard practice we provide interview questions prior to the interview so we can concentrate on getting to know you. If there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check.

The Centre for Deaf and Hard of Hearing People (CfD) is a registered small-sized charity that delivers a wide range of services including community development and assistive equipment services to people in Bristol who are Deaf, hard of hearing or deafened. As our mission statement says, we are working toward creating a Bristol “where everyone can participate in all aspects of life in the city, whatever their level of hearing”.

CfD challenges the prejudice and barriers that Deaf and hard of hearing people face in their daily lives. We are developing exciting new plans for activities that will contribute to our aims and promote equality for all deaf people. 

CfD is seeking a Manager to run our Equipment Service, contribute to projects and support our CEO as we move forward with our new plans. The post-holder will be based at the Vassall Centre, Gill Ave, Fishponds, Bristol, BS16 2QQ.

This is an exciting opportunity to help CfD grow. You will manage our Equipment Service for Deaf and hard of hearing people, with a focus on developing the scope and reach of the service. You will also contribute to a portfolio of projects and support the CEO by managing staff and leading on areas of work such as HR and Health and Safety. We welcome applications from people who have experience of working with or supporting deaf people and those with management, administrative and marketing experience who would like to use these skills in a new area.

Summary of duties:

Equipment Service

The Manager will oversee the running of the Equipment Service, managing the two Equipment Officers and the two CfD Administrators, as well as being responsible for the Resource Room. You will also be responsible for the marketing of the Equipment Service, developing the existing marketing strategy and implementing your new approach. This part of your role will take 20 hours a week.

The Manager will also be responsible for developing the Equipment Service so that we reach more people, make more use of Bluetooth technology and offer more support to existing clients. This part of your role will take 7 hours a week.

The role may develop to include spending some time as an Equipment Officer, visiting clients, making assessments and providing equipment to clients. Training will be provided for this part of the role.

These parts of the role are core. All candidates will be asked to carry out these duties.

Additional hours are also available to:

1. Work an additional 3 hours a week developing the Equipment Service

2. Work with other CfD staff to develop and run projects and support the CfD CEO. This work will be up to an additional day a week (7.5 hours a week)

Current projects include:

· Developing new ways of supporting Deaf and hard of hearing people, with an emphasis on setting up “Living with Hearing Loss“ workshops and peer support groups for hard of hearing people.

· South Gloucestershire project – bringing Deaf and hard of hearing people together through monthly sessions with a focus on wellbeing.

· Community Development projects – these seek to build resilience, bring people together, and to make connections to their communities.

Support Role

You will support our CEO, Justin Smith, by dealing with queries from staff, deputising at some meetings and leading on HR matters, Health and Safety and GDPR.

This will be an exciting and challenging role. You will be busy, but you will be able to make a real contribution to CfD and to the lives of Deaf and hard of hearing people in Bristol and the surrounding counties.

Does this sound like you?

The main responsibilities are to:

Equipment Service

1. Manage, maintain, and improve the Equipment Service.

2. Line-manage the two Equipment Officers and the two CfD Administrators.

3. Develop and implement the current marketing strategy for the Equipment Service, including use of social media, the CfD website, outreach work and presentations.

4. Produce equipment service reports for the CfD Trustees and Bristol City Council in a timely manner and to a professional standard.

5. Work with the CfD Communications and Engagement Officer to develop the Equipment Service Newsletter so it becomes a CfD newsletter of interest to deaf people throughout Bristol and the surrounding counties.

6. Improve the Equipment Service website so that it becomes a resource for clients and professionals.

Projects

Tasks will include some of the following:

1. Manage contracts and support staff to manage their budgets across a number of projects.

2. Lead on using our database to produce high quality statistics on our work.

3. Support staff to ensure that CfD produces reports for funders to meet the required deadlines.

4. Contribute to a number of projects, including developing new ways of supporting hard of hearing people to adjust to hearing loss and to find effective strategies for meeting the challenges that hard of hearing people face in Bristol.

CEO Support

Tasks will include some of the following:

1. Lead on HR, Health and Safety, Risk Management, GDPR compliance and good practice.

2. Deputise for the CEO at selected meetings and events, and to develop and maintain relationships with key external partners and agencies.

3. Work with the CEO to cost and implement new initiatives and service delivery opportunities.

General

1. Attend conferences, training and other staff development opportunities. 

2. Develop an agreed personal training plan and carry this out using internal and external training as required.

3. Adhere to and promote CfD’s policies and standards, especially the Equal Opportunities, Data Protection, Safeguarding, Health and Safety and Communication policies.

4. Act as an ambassador for CfD; promoting a positive and professional image and attitude at all times.

5. Support the CEO and other CfD staff in achieving the aims of CfD and carry out such other relevant duties as may be agreed.

6. Support CfD to find funding for new projects involving Deaf and Hard of Hearing people.

7. Coordinate and manage own Access to Work support (if needed).

Terms and conditions:

1. This is a part/full-time position of 27- 37.5 hours a week.  CfD’s core hours are 10am – 4pm. Occasional evening and weekend work may be required. Applications are welcome from candidates who wish to work for any number of hours between 27 and 37.5 (full-time). Part-time hours may be split across 4 or 5 days.

2. This is a permanent post, subject to availability of funding. Equipment Service funding from Bristol City Council is renewed every 3 years subject to CfD winning a competitive tender.  The current service contract will run to the end of March 2026.

3. Salary £27,500 - £31,000 a year pro rata.

Note:

The final interpretation of this job description rests with the CEO in consultation with the Board of Trustees and the jobholder. The job description will be reviewed in the course of supervision meetings and any amendments will be negotiated with the jobholder. The jobholder is also expected to share in other CfD activities as time permits and by agreement with the CEO.

 Essential skills, abilities and knowledge:

· Educated to A-Level standard, including Maths and English GCSEs.

· Knowledge and understanding of the voluntary sector and sympathy with the objectives of CfD.

· Able to deal with telephone calls and queries (through interpreter if required) in a pleasant manner.

· Some knowledge of specialist equipment for Deaf and hard of hearing people.

· Experience of producing reports.

· Experience of collating and inputting data onto databases and extracting information for monitoring (CfD uses a CRM system called “Charitylog”. Training will be provided for this system).

· Experience of delivering projects or services in a timely manner and to budget.

· Able to use Microsoft office to a high level, including Word and Excel.

· Ability to monitor budgets and use Excel to check and prepare budgets.

· Ability to write clear and concise documents suitable for a range of audiences, including professionals and service-users.

· Understanding of the importance of evaluating a service.

· Ability to deliver presentations to small and medium-sized audiences in an engaging manner.

· Ability to form positive working relationships with other professionals.

Desirable skills, abilities and knowledge:

· A marketing qualification or experience of marketing a service.

· Experience of working with Deaf and/or hard of hearing people.

· Ability to communicate in British Sign Language (training can be provided).

· Experience of working closely with service users and explaining complex issues clearly.

· Understanding of the social model of disability.

· Experience of using social media and writing content for websites.

· Experience of managing staff.

Things we expect all staff to support us with:

· Actively seek out opportunities for development and income generation.

· Read, understand and follow CfD’s policies and procedures.

· Stay up to date with key developments in your specialist area.

· Be willing to occasionally work evenings and weekends.

· Participate in team-meetings and development days.

· Be willing to travel across Bristol and occasionally further afield.

· Represent CfD at local, regional and national meetings and events.

In return, you will receive:

• Competitive pay and holiday allowance

o  25 days a year plus Bank Holidays pro rata per year

• Employee pension contributions

• A flexible working policy

o Our core hours are 10:00 until 16:00 Monday to Friday

• The opportunity to be part of a committed, skilled and supportive team

• Support to develop your skills further

Equipment Service – Further Information:

The aim of the Equipment Service is to make sure that clients get the equipment they need and are confident in using it.  We support clients to be independent by helping to remove some of the barriers they face because of their hearing loss.

The Deaf Equipment Service is contracted to CfD by Bristol City Council. CfD has run the Equipment Service for Deaf and hard of hearing people for over 10 years. Our Equipment Officers make pre-arranged visits to the homes of Deaf, deafblind and hard of hearing people within the city of Bristol. We carry out assessments to find out what clients need and then supply the equipment (usually free of charge), provide training so clients know how to use it and support clients if they need repairs or replacement equipment. Every year we work with around 400 clients. The equipment we supply includes TV listening devices, flashing doorbells, amplified telephones and personal listeners. We are developing an outreach programme to try and reach as many deaf people in Bristol as we can.

As the Manager of the Equipment Service, your main tasks will be:

1. Manage, maintain, and improve the Equipment Service to make sure all KPIs are met.

2. Manage the Equipment Service budget and make sure all activities are delivered within budget.

3. Manage the two part-time Equipment Officers and the two CfD Administrators, including conducting supervisions, and chairing team meetings.

4. Develop and implement the marketing strategy for the Equipment Service so that the service expands to meet our new targets.

5. Support the administrators to monitor the Equipment Service email inbox, responding promptly to all customer related queries. 

6. Keep records using CfD’s Charitylog database, electronic files and some paper records.

7. Produce regular reports and statistics on work done.

8. Develop the Equipment Service by:

a. Exploring how workshops on hearing loss can be used to support hard of hearing people.

b. Developing peer-support as a way of promoting the wellbeing of hard of hearing people.

9. Review and improve the administrative systems e.g. electronic and paper filing systems, data collection, record management.  

10. Greet visitors to the resource centre and provide demonstrations of a selection of assistive technology.

11. Work with the Equipment Service Team to provide content for the organisation’s website and social media presence relevant to the Equipment Service, including the sharing of stories and information.

12. Lead on reviewing and improving the Equipment Service website.

Customer Service Manager

We are looking for an experience Customer Service Manager to join the newly formed Integrated Fundraising and Marketing department, to manage the Supporter Care Specialists

If you are an exceptional communicator who combines operational excellence with a customer centric core, then apply today and join the 34,000+ staff working in nearly 100 countries, and share the joy of transforming vulnerable children’s life stories!

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

Position: Customer Service Manager

Salary: £36,576.00 per annum plus good range of benefits

Location: Milton Keynes/Hybrid 

Contract: Permanent

Hours: Full time, 36.5 hours per week

Closing Date: February 21, 2025. Please note we reserve the right to close the ad ahead of the closing date if a strong candidate is identified.

Interviews: W/C 24th February 2025

About the Role

You will manage our team of Supporter Care Specialists to engage proactively and reactively with supporters across the UK. By coordinating with various income-generating strategies, the department aims to enhance the impact of the charity’s work, bringing hope and sustainable change to vulnerable communities worldwide.

Working within the Supporter Care team, the Supporter Care Specialists Manager will lead, motivate and continually develop a team of Supporter Care Specialists, ensuring that all supporters receive excellent customer service.

Using excellent communication skills, you will respond to escalated supporter complaints and queries efficiently and sensitively. With focus on KPIs and performance across the team, this role is key in maximising retention and acquisition opportunities, working closely with our fundraising teams incorporating feedback and insights from our supporters to support the organisation’s mission.

About You

You will be an exceptional communicator who combines operational excellence with a customer centric core, supporting the team of specialists to engage with our supporters on a wide range of topics. Being able to represent the charity’s mission, vision and values including Christian faith, alongside being able to relate with donors of all and no faith is an important part of this role.

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria provided above.

Please note that you MUST have the Right to work in the UK documentation as unfortunately, this role is not sponsored, and your application cannot be considered any further without it. 

All candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

Why Here?

This is your chance to be a part of something big. You will be working closely with teams across the organisation that directly impact the lives of some of the world's most vulnerable children. Inspired by the Christian faith, the charity serve alongside children of all faiths and none through long-term development projects, emergency responses and advocacy in almost 100 countries.

About the Organisation

With over 70 years of experience, the focus is on helping the most vulnerable children overcome poverty and experience fullness of life. The charity helps children of all backgrounds, even in the most dangerous places, inspired by Christian faith. Come join the 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

In addition to the salary offered, we offer the following:

• 28 days holiday + bank holidays, rising with length of service to 30 days

• Holiday purchase scheme

• Pension - 7% employer contribution

• Eyecare test reimbursement

• Life Assurance up to 4 x annual salary

• Enhanced Maternity Pay

• Wellbeing Support – Employee Assistance Programme

• Cycle to Work scheme

As a child focused organisation, the charity is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

As an Equal Opportunity Employer, the organisation values diversity and aspires to reflect this in its workforce. We particularly welcome applications from under-represented sections of the community. The charity also operates flexible working policies and practices.

Other roles you may have experience of could include Customer Service Manager, Customer Service Team Leader, Customer Service Officer, Customer Service Executive, Customer Service Team Support, Customer Service Supervisor, Call Centre Manager, Helpdesk Manager, Call Centre Team Leader. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Housing Services Manager 

Circa £41,341 

Burton upon Trent 

Permanent, Full Time  

Leading our client’s tenancy services team, they are looking for a Housing Services Manager with a high level of technical and professional competence and the ability to provide an effective and responsive housing management service.

The successful candidate will take a pro-active approach to managing the team ensuring their tenancies are in line with tenancy conditions and where necessary are risk assessed. Using your drive and proven ability to lead, you will ensure safeguarding risks are fully assessed and manage complex cases of tenancy breach in a decisive manner. 

You will have a practical approach to problem solving and be an effective multi tasker with the proven ability in analysing statistics and producing reports. You will also have a proven history of coaching staff and demonstrate strong people management skills. 

You will also be required to: 

• Ensure that their tenancies are managed in line with tenancy conditions and best practice. 

• Enable regular case reviews, ensuring that complex and unusual issues are dealt with proactively, and in accordance with best practice.

• Be responsible for appropriate and proactive action being taken in all cases of tenancy breach (ASB, property condition, failure to allow access, etc), balancing enforcement action against the need to support vulnerable customers to sustain their tenancies. 

• Develop and monitor metrics that demonstrate the success of your team’s performance. 

• Ensure that all tenancies are managed on a risk-assessed basis, seeking out information from all sources (Properties, Customer Services, etc) to create a dynamic picture of how tenancies are performing in their properties. 

• Develop and review tenancy management reporting ensuring that maximum use is made of technology and that there is expertise within your team. 

The successful candidate will have: 

• The ability to build good relations with tenants and other stakeholders 

• Ability to develop and implement policies and procedures. 

• Proven ability in a similar role 

• Well-developed negotiating and persuasion skills. 

• The ability to investigate complex complaints and write appropriate customer responses. 

• The ability to communicate at all levels 

• The role requires a full, valid driving licence with access to a vehicle and a DBS check. 

The Company 

Our client offers well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire. 

Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between. 

They are driven to make a difference to people's lives and reduce homelessness in their region. By providing affordable homes and a wide range of supporting services they enable people and communities to thrive and enjoy life. Their Mission is to Transform Homes, Lives, and Communities in their region, and for more than 22 years now that is exactly what they have been doing.