Service Management Jobs

The engagement team brings together marketing and communications, fundraising, grants and volunteering to build and sustain long-term relationships with the local community that will support the work of Age UK Lambeth. The team aims to encourage active community involvement whether it be regular giving, volunteering, supporting our campaigns or contributing to our programmes.

The role of the Marketing & Communications Officer is to support the Engagement Lead, Engagement team and the whole organisation with marketing, internal and communication and fundraising support.

Closing Date: 13 December 2024
Interview Date: 19 December 2024
Location:  Hybrid, with work at both our Selly Park & Erdington Sites
Hours:  Full time 
Duration:  Permanent
Salary: Up to £41,000 depending upon experience
DBS Requirement: Basic 

“Happy to talk about flexible working.”

We are seeking an experienced candidate with a great understanding and knowledge of individual giving, who shows great leadership skills and the ability to collaborate across teams to maximise opportunities to achieve organisational growth. 

The role will manage the Donor Acquisition Fundraiser and In-Memory Fundraiser and be responsible for the overall delivery of our individual giving strategy. 

As the Individual Giving Manager, you will play a pivotal role in the planning and implementation of our individual giving programme of fundraising and activities, aimed at individuals. It will be the Individual Giving Manager’s responsibility to generate significant income through individual gifts, campaigns and appeals, regular giving, in memoriam giving, lottery and legacies, and to increase activity and income from these sources. 

Your primary focus will be on recruiting new donors, retention through a gold standard supporter journey and income growth for these vital areas of fundraising, all while leading a dedicated team. You will be responsible for delivering innovative and creative appeals as well as supporting the fundraisers responsible for in-memory and donor acquisition to achieve their targets and objectives. 

Individual Giving is a growing income stream for Birmingham Hospice, and this have been recognised by the Executive Team who are investing in this area, in particular regular giving and legacies. 

If you are a focused and driven individual who enjoys creating new and exciting fundraising appeals and campaigns, then we want to hear from you, but more importantly you must have a passion for fundraising and hospice care and the ambition to grow income and increase donor recruitment and retention.   

You will work across the fundraising department, in a culture of innovation and collaboration, to meet overall fundraising objectives.

If this sounds like the role for you then we’d love to receive your application!

Role Title: Temporary Operations Manager (Maternity Cover)
Salary: £41,463.70 FTE per year (pro-rata to 4 days per week)
Contract length: 12 months (fixed term) March 2025 to March 2026
Location: Hoxton, London UK

Deadline for applications: Sunday 19th January 2025
Shortlisting / Interviews: second half of January 2025
Start Date: March 2025

Counterpoints Arts is a leading national organisation working at the intersection of arts, migration and social change. For 12 years, Counterpoints Arts has been at the vanguard of cultural commissioning and practice, supporting and producing the arts by and about migrants and refugees, ensuring that their contributions are recognized and welcomed within British arts, history and culture.

The range of Counterpoints Arts’ work has grown considerably since it was founded in 2012 and we are now seeking someone to lead on Operations Management whilst our current Operations Manager is on maternity leave. This role is key to ensuring the smooth running of our charity’s operations, including overseeing day-to-day administrative, financial, and HR functions. The successful candidate will be highly organised, proactive, and have a strong background in charity operations or a similar role within the nonprofit sector. We are particularly interested in recruiting someone whose values align with the charity's mission and overall team culture.

Counterpoints Arts aims to attract and retain talented people from all backgrounds to its team. We particularly welcome applications from those who have been historically excluded from the cultural sector, including people with lived experience of displacement, people of colour and other ethnic global majoraties, people who identify as LGBTQ+, disabled people and people from a working class background.

Other details:

• Good employee benefits, including flexible working, access to an EAP programme, individual wellbeing budget, 28 days leave including bank holidays (pro-rata) and a dedicated training budget

Responsibilities:

Overall, the role involves ensuring smooth daily operations and charity compliance, managing office administration, supporting team productivity and wellbeing, and liaising with external stakeholders and suppliers.

Finance and Fundraising:

• Ensure financial compliance and oversee bookkeeping, invoicing, and grant payments.

• Support budgeting, financial reporting, and planning with the Director.

• Monitor charity management accounts, project income, and expenditure.

• Manage year-end accounts, filing with the Charity Commission, and Company House.

• Write funding applications and reports, maintain funder relationships, and ensure grant reporting deadlines are met.

• Ensure provisional figures are submitted to various funders and entities

• Write narrative report to go alongside financial report for year end accounts

Board and Senior Management Team:

• Support the Director in preparing Board papers

• Support SMT meetings and assist the Board with reminders and actions

• Update the Risk Register every 6 months according to updates agreed at Board meetings

​HR and Policy:

• Lead on HR activities, annual leave, TOIL, pensions, and contract administration.

• Oversee payroll, recruitment, staff wellbeing, and compliance with employment law.

• Manage temporary staff and freelancers, and update HR policies as needed.

• Lead on the annual team training programme and supporting team with individual

  training ambitions

• Support all staff with wellbeing needs and help address issues with individual wellbeing.

• Organise team training, away days, and foster a positive team culture.

• Ensure staff adherence to policies (e.g., annual leave, sickness, TOIL) and promote

  inclusive work practices.

• Support with Risk Assessments and Safeguarding assessments and help respond to safeguarding concerns or incidents

• Support with Activity Planning

• Support with any placements/internships

• Organise annual DBS checks for all staff

IT:

• Manage all IT systems used by the team of staff and freelancers, including Slack and Google Workspace.

• Oversee CA website management including updates and resolving issues as needed with the web developers

• Communicate any server or IT issues promptly with the team

• Encourage best practice for cyber security to all team members and work with staff to resolve any cyber security issues that arise Compliance and Governance:

• Ensure legal and regulatory compliance, including Charity Law, Data Protection, Health & Safety and Employment Law, and support implementation of relevant policy with the Board and Senior Management Team.

Office Management:

• Manage office logistics, filing, GDPR compliance, and health and safety.

• Ensure safeguarding protocols are in place, reporting issues to the landlord/Building Manager as needed

• Manage insurance renewal and any issues with insurance throughout the year, including

  additional insurance premiums / cover and any claims

Required Experience:

• Proven experience in an operations or administrative management role within a charity, arts, or non-profit organisation.

• Strong financial literacy and experience managing budgets.

• Excellent attention to detail: Highly organised with a focus on accuracy, best practice and compliance.

• Knowledge of HR processes, including recruitment, payroll, and fostering positive work culture

• Ability to handle sensitive and confidential staff and organisational information

• Excellent organisational and project/task management skills.

• Strong written and verbal communication skills.

• Highly literate in IT: experienced with Word, Excel, Google Workspace, Slack, and other organisational software.

• Proactive and adaptable: able to take initiative, prioritise tasks, and adapt quickly to changing circumstances.

• Collaborative with excellent interpersonal skills, capable of working with a range of colleagues, stakeholders, suppliers and partners across the sector.

• Passionate about organisational planning and supporting teams to operate at their best.

Desirable Experience includes:

• Lived experience of displacement

• An interest in/passion for arts and migration

Values and Beliefs underpinning our work

Our work is organised around a set of core values and beliefs that guide our work and inform our decisions.

Our working culture, created through the interactions of our staff, volunteers, trustees, artists, partners and wider network, is based around the principles of mutual respect, collaboration, trust, care, generosity, transparency, accountability and deep commitment to our work.

We are dedicated to ensuring fairness and equity for all staff, regardless of their position, gender, age, race, religion, or background.

How To Apply

Please note that applicants must have a current legal right to work in the UK (this job does not qualify for the UK Skilled Worker Visa).

Please send the following documents to us by email with ‘Operations Manager (maternity cover)’ as the subject, by Sunday 19th January 2025:

• An up-to-date, comprehensive CV

• Covering letter (max one page) outlining how you meet the role and person specification criteria

• A completed Equality Diversity Form. Please download, complete and attach to your application form.

  We encourage applicants to apply even if you don’t feel like you meet every criteria, and please contact us if you have any questions or would like to arrange an informal chat about the role.

  We will review all applications and hold interviews in the second half of January 2025 with the successful candidate starting in March 2025.

Post: ‘Honour’-Based Abuse & Harmful Practices Specialist Worker (Women Only)

Hours: 37.5 hours per week Monday to Friday 9am- 5pm

Salary: £25,500 per annum, (full-time, permanent, subjected to funding)

Reporting to: Direct Intervention Service Manager

Location: Liverpool head office & work where required, including travelling

Are you passionate about making a difference and ready to take on a new challenge? Join our Direct Intervention team. We are a very supportive, highly skilled, and effective team, who work at pace without compromising on quality or attention to detail.

Job summary

• To work with individuals/families referred to Savera UK Direct Intervention Service, as a result of ‘honour’-based abuse and harmful practices. Being responsible for client safeguarding and providing advocacy and emotional intervention.
• To share responsibility with other team members in providing and delivering wellbeing/welfare programme and activities to Savera UK clients and toward their new beginning, empowerment, self-help and independence.
• Contribute to, and participate in the wider Savera UK team, organisation’s activities and development.

How to apply

Full Job Description and Person Specification can be found on our website.

Savera UK will consider applications from candidates who have comparable qualifications and experience for the role advertised. Please send a CV and covering letter, outlining your suitability for the post, and complete the equal opportunities monitoring form.

Applications that don’t include a covering letter, as specified, will be automatically rejected.

Following receiving your CV and cover letter, Savera UK may ask you to complete a further application form, to help us gather further information. Ensure your cover letter clearly relates to the essential specification required for the role, alongside any other details relevant to the job description.

Closing date for applications: Thursday 12th December 2024 at 12pm

The recruitment process will be in two stages. If you are shortlisted, Savera UK will be in contact to arrange an informal 20-minute chat about the role and your interest in it. Savera UK will then invite candidates who progress to the second stage to an in-person interview, which will comprise competency questions and a task on which they will be asked to present back to the interview panel. Candidates will be provided with information for the task, which will be sent to you ahead of the interview.

In-person interviews are expected to take place in the w/c 16th December 2024. Please inform Savera UK, when you apply, if there are any dates during that time that you cannot attend.

All applications will be treated in strictest confidence.

Job Type: Full-time

Pay: £25,500.00 per year

Job Description Income Generation Manager

Join our team at an exciting time of growth. You will feed into and lead all aspects of the charity’s income generation strategy plan and associated delivery, working with the CEO and wider leadership team. The role holder will increase annual income year on year by developing an income strategy and delivery plan that develops current income channels and create routes to corporate partnerships and donors, as well as continuing to build our brand recognition.

To feed into and lead all aspects of the charity’s income generation strategy plan and associated delivery working with the CEO and wider leadership team. The role holder will increase annual income year on year by developing an income strategy and plan that seeks to improve current income channels and create routes to future partnerships and donors as well as continuing to build our brand recognition. Specifically, to develop innovative strategies and supporting plans that will help increase income from the following streams:

1. Patronage and donations from high profile and philanthropic individuals/groups allied to our aims

2. Online marketing and fundraising campaigns (FB, Instagram, X, web and text)

3. Corporates through selection of Together Dementia Support as their chosen charity, through employee give as you earn and voluntary involvement in our events, services (marketing and media engagement) and fundraising;

4. Legacy and will-based fundraising with our partners

5. Fundraising events that provide a positive experience and income contribution

The role holder requires commercial focus and should be able to demonstrate how they will design, develop and implement appropriate income generation approaches aligned with jointly agreed fundraising goals. The role will involve increasing awareness, interest and commitment to our charity by leveraging our existing communication strategy and delivery plans.

Benefits when working with TDS

Here at Together Dementia Support we are able to provide a competitive salary, plus extra benefits when joining us.

• Annual leave allowance increases after three years of service.

• Support from by our Employee Assistance Programme. The programme also includes access to free counselling other well-being assistance tools.

• A Staff Discount Scheme, covering popular brands such as Pandora, Look Fantastic, JD Williams, Argos, Boots and more. You can also save on your holidays with Hoseasons, Cottages UK, TUI and others.

• Ongoing professional development opportunities.

• Regular wellbeing and team outings and activities. • Flexible hybrid working arrangements, depending on job role.

• Free onsite parking at our main office.

• 3% employer pension contribution.

Please read the full job pack and job descriptions. If you are interested in working with Together Dementia Support and believe you have the relevant experience, skills, abilities and qualities for this role, please send us your CV and covering letter of 1-2 sides, explaining how you meet our criteria. 

Peer Support Operations Manager

Grade & Salary: PO2 SP 37, £37,888 per annum
Hours: Full-Time: 37.5 hours per week
Contract Type: Two-Year Fixed Term
Location: Hybrid; based at Kensington & Chelsea hubs, Monck St, GWS, and other community spaces in Harrow and Hillingdon
Reports to: Head of Community Services

Are you passionate about the power of lived experience in transforming mental health services?

As an organisation, we’re dedicated to creating a culture where mental health challenges are met with understanding, compassion, and innovative solutions. As Peer Support Operations Manager, you will oversee and develop a range of peer support services, ensuring that they deliver meaningful outcomes for people with mental health conditions. This is a pivotal role, combining operational management, staff support, and strategic development. If you are ready to make a lasting impact in mental health, we would love to hear from you. As the Peer Support Operations Manager, you will lead a team of Senior Peer Support Workers and Peer Support Workers to deliver high-quality services across various settings, including community and inpatient environments. The ideal candidate will be able to manage dispersed teams, work with diverse partners, and ensure the successful delivery of impactful peer support programmes. You will manage multiple workstreams, build strong relationships with NHS and community partners, and ensure services meet key performance indicators (KPIs).
 
You will: 

• Lead the development and delivery of innovative peer support services for people with severe or enduring mental health conditions.
• Support staff to deliver impactful peer support sessions and manage safeguarding and risk.
• Use your own lived experience of mental health challenges to inform service delivery and foster empathy.
• Build strong partnerships with NHS trusts and local community organisations to ensure integrated and holistic support.
• Oversee service monitoring, evaluation, and reporting, ensuring accountability and continuous improvement.

Why join us? 

• Lead a service that values lived experience as a vital part of recovery.
• Be part of an organisation committed to mental health innovation and inclusivity.
• Work with a collaborative team dedicated to supporting mental health in the community.
• Access tailored training and development opportunities to grow your skills.
• Play a key role in shaping the future of mental health peer support across London.

 
Benefits: 

• Hybrid-working if nature of role permits
• Learning and development opportunities
• Cycle to work scheme (interest free lone paid back 12 months period)
• Employee Assistance Programme A 24-hour helpline from Health Assured to support you through any of life’s issues or problems
• Free eye test
• Flexible working
• Interest free loan, those in financial hardship

REF-218286

This is a vacancy for an established but growing Corporate and Community Fundraiser role in a Berkshire based charity, generating funds from local businesses and community groups, events and individuals. 

Camp Mohawk is a local but widely known and highly respected organisation, providing support services to children and young people with special needs and their families from our beautiful woodland site in rural East Berkshire. Camp Mohawk supports over 700 families from across the South / South East region, seeing over 17,000 visitors each year.

Many of our families and young people find it extremely difficult to access public play and leisure facilities, and the challenges they face with day-to-day life means that they are at significant risk of social isolation and deteriorating mental and physical health. Recent studies have found that families who have a child with special needs are experiencing significant pressure on their family finances, over and above those being experienced by the general population. Camp Mohawk is committed to a voluntary contribution system of charges for the families who use our service and with very limited government / local authority funding available we are therefore almost entirely reliant on grants and donations to make up our annual income requirements.

We have a vacancy for a dynamic, driven and experienced individual to join our small fundraising team, focussing on generating income from corporate and community sources and working closely with our Grants and Trusts Fundraiser. The successful applicant will be a superb communicator, with proven presentation and / or public speaking experience, allowing them to engage and enthuse diverse audiences of all ages. They will possess the skills and confidence to create and deliver persuasive presentations, write press releases, produce posters, leaflets and other written communications, and maintain and build our social media following on a variety of platforms.  Experience of planning and co-ordinating events and/or fundraising challenges, managing teams of volunteers and making pro-active approaches is desirable. They will possess good IT skills and will have a good understanding of financial reporting.

Working primarily from home or remotely (due to space limitations in our small office!), they will be highly self-motivated, driven and possess exceptional organisational skills. The role involves frequent travel locally for the purpose of visiting current and new contacts in the community and attending events, therefore the successful candidate will live locally and will need their own transport. Working hours can be flexible but the ability to work at occasional breakfast, evening and weekend events is essential. 

If you feel that you possess the skills and attributes this role requires, we would love to hear from you. 

This role is responsible for setting and delivering the fundraising strategy and meeting fundraising
targets for Lakeland Arts. Leading a team and working closely with the Chief Executive Officer and
Senior Team, this position suits a fundraising professional with a track record of securing high level
income, strong and inclusive leadership skills and the ability to develop successful relationships.
Areas of responsibility include leading capital projects, corporate and major donor income
generation and providing leadership and direction for the Membership and individual giving
schemes led by the Development Officer. Working with the Development Office and a Development
Assistant you will build, grow and nurture relationships with supporters and external stakeholders to
raise funds to support our programme of exhibitions, participation activities and conservation
projects.

The Friends of Conquest Hospital CIO supports The Conquest Hospital by providing additional equipment and services that directly enhances the health, comfort and wellbeing of patients, their families, and hospital staff. We aim to ensure that patients receive the best level of care, diagnosis and treatment locally. Over the past decade, we have donated items and services totaling over £3.5m.

The General Manager is responsible for the overall management and operation of The Friends of Conquest Hospital, overseeing daily operations and leading the development and implementation of new opportunities for the charity.  Reporting to the Board of Trustees, the General Manager will work collaboratively to fulfill the charity’s objectives, driving various fundraising initiatives. This dynamic, hands-on role requires a blend of strong management and operational skills, fundraising capabilities, excellent communication and relationship-building abilities, and a genuine passion for enhancing local healthcare services. You will bring a "can-do" attitude, balancing business as usual with a visionary approach to the charity’s growth and sustainability. Candidates with experience in fundraising are particularly encouraged to apply.

Key Responsibilities: 

• Provide strategic leadership and direction in alignment with the Friends goals and values. 

• Oversee all aspects of organisational management, including financial stewardship, resource allocation, and risk management. 

• Cultivate relationships with donors, partners, and community leaders to support fundraising efforts and drive growth. 

• Lead and inspire a dedicated team of staff and volunteers, providing mentorship and support for professional development. 

• Foster a culture of collaboration, transparency, and accountability amongst staff, volunteers, and stakeholders. 

• Develop and implement strategic plans to enhance the charity's impact and sustainability. 

Personal Attributes:

• Inspirational leadership: Capable of motivating and empowering teams, volunteers, and stakeholders. 

• Resilient and adaptable: Able to manage challenges and drive innovation in a rapidly changing environment.

• Collaborative: An advocate for teamwork and open communication, working across multiple departments and with diverse groups.

• Visionary: Forward-thinking with the ability to align the charity’s goals with the needs of Conquest Hospital and the local community. 

This is an exciting opportunity for an experienced leader to make a lasting impact in the healthcare charity sector, contributing to the wellbeing of patients, families, and staff at The Conquest Hospital.

Additional Information:   

• Salary: £35,000
• Hours: 30 hours / 4 days
• Contract: Permanent
• Annual Leave: 20 days per year + statutory holidays 
• Staff Pension
• Able and willing to work occasional evenings and weekends. 
• Willingness to undergo a DBS check.
• The expectation is that most of the hours will be carried out at the charity’s base at The Conquest Hospital. 

Applications

To apply please send your CV and a covering letter (no more than 2 sides of A4). The deadline for applications is 12 noon 18th December 2024. 1st stage interviews will be held week commencing 13th January 2025. 

If you have any queries or would like an informal conversation, please contact us by email.

Permanent

37 hours per week, over 7 days, to include Saturdays and Sundays

£27,061.32 per annum start with annual progression up to £27,822.70

Location: South Woodford

We offer many enhanced benefits including:

-28 days holiday a year, plus Bank Holidays

-Stakeholder pension scheme with matching contributions up to 8%

-Free confidential counselling service: available to all staff and volunteers

-Opportunity for all managers to join our Bespoke Management Development Programme - Compass

Full details about our benefits can be found on our website.

Do you like being creative? Or looking for a hidden treasure? Have you got Retail/Management experience? Are you looking for a new challenge in 2024?

We are looking for a Shop Manager to lead our team in the South Woodford Shop , you will be working in a creative environment, working with donated goods to maximise sales and net contribution.

You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. You will need to be driven and focused on making money, and have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.

As a Shop Manager you will manage 2 Assistant Shop Managers along with a team of diverse Volunteers, you will need great people skills and be confident at working with people from different backgrounds creating a welcoming and positive experience for all of our staff, volunteers and supporters.

If you have what it takes to work hard but have some fun along the way then this is the place for you.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

We look forward to receiving your application.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

The closing date for applications is at midnight on Thursday 12th December 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy from Thursday 28th November.

Interviews will be held on a date to be confirmed.

IN2

We are recruiting an Advice and Volunteer Manager to join our team to lead on managing the operations of our charity. You will work alongside the Charity Manager, a small advice team and a growing team of volunteers to deliver an effective and valued advice service in North Manchester.

Advice and Volunteer Manager
Location: North Manchester
Hours: Full-time (35 hours per week worked over 5 days)
Contract: Permanent, subject to funding
Salary: £34,834 to £36,648 per year (dependent on experience)
Holidays: 30 days per year + Public Holidays
Pension: NEST pension scheme in place (3% employer contribution)

Established by the community in 1977, CHAC is a busy neighbourhood advice centre in Manchester providing face-to-face advice and support to residents.

CHAC is a busy advice service working within a diverse community. We want to recruit somebody with experience of delivering an accessible social welfare advice service as well as experience of managing or supervising advice staff and/or volunteers. We have advertised the salary within a range as while we are keen to recruit someone with lots of experience, we would also consider someone for whom this is a development position. 

Main purpose of the job:

• Manage, develop and continuously improve the advice service to meet identified need and to promote the health and wellbeing of Manchester residents.
• Manage, develop and continuously improve the volunteer service, providing a diverse range of roles to help meet residents’ advice and other support needs and to offer positive and meaningful experiences for volunteers.
• Lead the advice and volunteer teams.
• Work collaboratively with others in order to enhance relationships and to improve access to other advice and support services for residents.

The closing date for applications is 10am on Monday 2nd December 2024

Applications received after this time will not be considered.

Interviews will be held on Wednesday 11th December 2024

TO APPLY AND FOR MORE INFORMATION

Please click 'Apply' to be redirected to our website, where you can view the full job description and download the application pack. Please note, you are not applying at this stage and CVs will not be accepted.

No agencies please.

Hours: Full-time, 35 hours per week
Benefits: Read more about the excellent benefits we offer on our profile page
Travel: Some travel in London and within UK

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Within the Chief Executive’s Office, the UK Advocacy and Health Intelligence Department are focused on creating lasting change. We identify creative policy solutions in response to the challenges people with arthritis face. We influence decision-makers across the UK by developing evidence and through stakeholder engagement, public affairs activity and by campaigning alongside people with arthritis. We have expertise across health and care services, public health, and employment policy. We also work in collaboration to influence medical research and data policy and play an active role in several cross-sector groups. We’re looking for a Policy Manager who will make a difference to health and social care policy for people with arthritis.  

About the role

The purpose of this role is to lead on projects across our policy priority areas, commissioning research, developing policy positions, and producing reports and consultation responses. There will also be opportunity for line-management within the team.

This role will cover a broad range of issues across one of our strategic goals – prevention and diagnosis; access to treatment; and living well with arthritis. Our approach considers the needs of people of all ages who have arthritis.

The Policy Manager will also contribute to the wider work of the team, working closely with colleagues in the Nations Teams, the Research Directorate and the wider charity, including by representing us on cross-sector policy groups, drafting briefings, and participating in events and conferences.

We’ll give you autonomy, variety and challenge with opportunities to lead projects and to work with inspirational campaigners and meet senior Government and NHS stakeholders. We’re a supportive team who will value your well-being and professional development.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Understanding of current policy issues relevant to people with long-term conditions or disability, including healthcare policy.
• Recent experience of influencing policy gained from work within a policy team.
• An ability to think creatively and communicate effectively.
• An enthusiastic, adaptive and flexible approach.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Location: Somerset

£37,555 + on call bonus (Expected earning with bonus £42,000 - £45,000)

37 hours per week with on-call responsibilities

Supporting people across Somerset and its boarders, as a Domiciliary and Supported Living Care Provider – our client offers bespoke support to adults with learning difficulties.

Working as part of a Senior Management Team, operating in a shared registration, we promote a collaborative team working environment.

Managing a portfolio with a weekly service delivery of around 500 hours, we are looking for an experienced Registered Manager who is as passionate as we are about supporting neurodivergent people, people with a learning disability and/or mental health illness to live meaningful and purposeful lives.

You will be creative, compassionate, calm, responsible, a good team player, a good people manager, empathic, non-judgemental, self-motivated, understand professional accountability, a first class communicator, and will be someone who can contribute toward our positive, listening, learning and responsive culture.

Person Specification:

• Minimum of 2 years management experience in Adult Health and Social Care, ideally as a Registered Person (but not essential)
• Level 5 qualifications in Management within Adult Health and Social Care/or willingness to work towards this within the first 12months of joining You First. (Note: Post holder must have an existing Level 3 or 4 qualification)
• Hold a valid Full UK driving license.
• Willingness to travel across the County.
• Desire to be/apply for Registered Manager Status with the Care Quality Commission.
• Ability to work outside of office hours when required.
• Ability to seek and be accountable for own workloads.
• Experience with rota management.
• Experience of working with people who are neurodiverse.
• Experience in mentoring and coaching team members.
• Ability to form positive working relationship with all stakeholders.
• A person that holds themselves with integrity and transparency.

Benefits include;

• The opportunity to be part of a forward thinking, innovative and ground-breaking third sector organisation that is serious about people being supported to take full control of their lives
• An attractive salary of £37,555 + on call bonus (expected earnings to be £42,000 - £45,000)
• A generous annual leave package of 7 weeks per year, inclusive of bank holidays
• An occupational pension

About the role

We have an exciting opportunity for an eLearning Manager to join our team. This position is based in the Education Innovation Department.

Working alongside the other eLearning Manager, this role is jointly responsible to the Head of Education Innovation for the day-to-day management of the eLearning team and the College’s learning platform, RCOG Learning.  In collaboration with subject matter experts you will focus on developing new high-quality online learning resources and on quality assuring existing content to ensure that it is regularly reviewed, updated and evaluated. You will play a key role in ensuring that the College’s product offerings on the new LMS continue to expand and that available functionality on the platform is fully utilised. 

Responsibilities:

• Manage the quality assurance process for existing eLearning resources
• Ensure the eLearning platform runs well, discussing issues and potential new developments with the eLearning website developers.
• Advise and provide editorial oversight to eLearning resources to ensure scientific and grammatical accuracy.
• To develop a range of new products and services for the RCOG Learning platform to agreed standards and procedures.

For the full list of key responsibilities, please check the recruitment pack.

About you

We are looking for someone with:

• Demonstrated ability of managing the development of eLearning products from start to finish
• Demonstrated experience of managing an eLearning platform
• Experience of copy-editing and proofreading in a scientific or medical publishing environment, to ensure clinical accuracy of content produced
• Strong organisational and administrative skills, with the ability to use their own initiative to deliver the best possible results for the College
• The ability to communicate successfully with people at all levels, both internally and externally.

This position is well-suited to an eLearning professional who has experience of working with SMEs (particularly from the medical profession) to develop high quality eLearning products, who is a strong communicator and team player and who has the ability to plan, prioritise and work to tight deadlines.

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• 10% pension contribution after probation
• Enhanced wellbeing and family support
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website, to download the full Job pack.
• Closing date: 10.00am on Monday 9 December 2024
• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
• Interviews are likely to take place in the week commencing 16 December 2024.

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.