Service Development And Implementation Manager Jobs

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future. 

Hours: 37.5 per week

Salary: £39,327 rising to £42,426 per annum with biennial increments

Location: Remote working with travel to Together Trust locations in Greater Manchester and surrounding area and attending some meetings throughout England where necessary.

Leading on Policy and Campaign development of the charity’s policy, your role will be to put forward evidence-based policy recommendations and campaigns and working with the people we support to influence change ensuring that the voice of the people we support is heard and acted on by key decision makers. 

Acting as the spokesperson for the Together Trust and the people it supports on policy issues you will be responsible for the following:

• Managing and developing the Together Trust’s policy and campaigns strategy in line with the Trust’s strategic long-term plan.
• Leading on the development of policy priorities with staff and the people we support. Working with them to develop a Theory of Change for the Together Trust. Working directly with the Trust Directors, Trustees and external agencies.
• Representing the Together Trust at meetings with MPs, Councillors, parliamentary groups, select committees to help drive forward Together Trust’s policy and campaigns work.
• Improving the Together Trust’s visibility in UK Parliament by attending sessions, submitting evidence and nurturing networks.
• Reporting on policy, campaigns and participation activities to the Supporting People sub-group, providing updates on activity and progress against key milestones.
• This role has line management responsibilities.

We’re looking for someone who has:

• An undergraduate degree qualification (Level 6 or equivalent), preferably in a relevant discipline with a good understanding of the UK political environment, local and national government structures and decision-making.
• Line management experience supporting team members to achieve their KPIs.
• Experience of using different campaign tactics including recruitment actions and support journeys.
• Experience of speaking at events or representing an organisation in a professional setting.

Benefits
 

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service 
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session  in person or online
• Access to our Employee Assistance Programme for you and adults at your home

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.

If you are interested in this position and want to help the Together Trust make a change please take a look at our full job description and apply for this rewarding role.

The closing date for applications is Friday 27th September 2024.

This advertisement may be withdrawn if we identify suitable candidates before the closing date; early applications are encouraged.

We welcome applications from individuals who have the right to work in the UK. At this time, we are not providing sponsorship for overseas staff.

Position: Customer Services and Central Administration Officers
Type: Full time 35 hours per week
Contract: Permanent
Location(s): Office based in either London, Cardiff, Edinburgh or Belfast - with the flexibility to work remotely 1 day per week.
Salary: Starting from £25,791 per annum plus excellent benefits
Salary Band and Job Family: Band 1*, Charity
*you’ll start at our entry point salary of £25,791 per annum, increasing to £27,403 after 6 months service and satisfactory performance and to £29,015 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers. We are looking for three motivated and friendly Customer Services and Central Administration Officers to join our team and provide outstanding customer support.

As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.

Please note: We currently have 3 vacancies; 1 based in our London office, the other 2 based from our offices either in London, Cardiff, Edinburgh or Belfast. Please specify your preferred location in your covering letter.

Closing date for applications: 9:00 on Monday 30 September 2024
Anticipated interview date: Week commencing Monday 7 October 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Are you ready to make a tangible difference in the lives of vulnerable communities? Zetetick Housing is seeking an inspiring and innovative Fundraising and Communications Manager to spearhead our mission of expanding support and services. In this role, you won’t just manage campaigns—you’ll craft stories that resonate, build relationships that matter, and develop strategies that drive real change. With a focus on creative growth and impactful outreach, this is your chance to bring your passion for social good to a place where it truly counts. Enjoy a competitive salary, flexible working, and a nurturing environment that champions personal and professional development. Join us in transforming lives—apply now and lead with purpose.

Profile:

The person appointed to this post will be passionate about the concerns and needs of older and vulnerable people within the local community. They must have an empathetic heart, work effectively as a team member, and agree to follow Evergreen’s ethos and values.

Job Purpose and Role:

This is a fantastic opportunity to join a busy and expanding charity and work within a dynamic team. The finance manager is responsible for support and maintenance of financial services and reporting to senior management.  These duties include but are not limited to supporting the Finance Officer, maintaining accounts functions, budgeting and assisting in the drafting of monthly management reports.

Responsibilities

Reporting directly to the COO the Finance Manager will support and assist the Finance Officer in all routine bookkeeping duties, ensuring the smooth running of financial operations.  The Finance Manager ensures that effective methods are put in place to meet current and upcoming regulations of Charities e.g. Charities SORP (FRS102).

Duties (this list is not exhaustive)

· Supervision of regular posting of purchase and sales ledger entries.

· Preparing monthly management accounts, including comparatives to budgets, trends and forecasts.

· Compiling Balance sheet reconciliations

· Facilitating the use of account software to generate management accounts reports.

· Preparing quarterly ‘Income and Expenditure’ reports for Managers.

· Preparing interim/final financial project reports for submission to funders.

· Providing accurate and timely financial information to support the organisational financial strategy and decision-making process

· Ensuring all transactions are recorded, filed and reported correctly

· Streamlining and improving accounting systems, controls and process environment

· Reviewing and updating the current organisation's policies and procedures

· Preparing supporting schedules for annual audits and working with external accountants to assist in the preparation of annual financial statements.

Knowledge

As an experienced Finance Manager, you must be knowledgeable in the following areas:

· Proven expertise with computerised accounts systems.

· An understanding of Liberty Account software would be an added advantage.

· Understanding of Charities Commission requirements

· Highly proficient computer skills including in-depth knowledge of Excel and major Microsoft programs

· GCSE Mathematics and English

· AAT Level 3 or equivalent

· Good editing, data collection, and record-keeping with analysis skillset

Salary: £33,000 – £37,000 per annum

Location: Central Support Office, 100 Berkeley Street, Glasgow G3 7HU (Hybrid Working)

Contract Type: Permanent

Hours: Full time (35 hours per week)

Applications will be reviewed on an ongoing basis and interviews arranged accordingly.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Therefore, if you are interested, please submit your application as early as possible.

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual.  We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary and Pension Options
• Long service awards
• Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
• Inhouse training programmes
• Significant Gym discounts
• Continuing Professional Development (CPD)
• 24/7 access to employee assistance programme, including counselling
• A wide range of family friendly policies
• Life Assurance cover of 3 times your salary
• Credit Union
• £200 refer a friend scheme

And many more!

About the Role:

Working alongside the Engagement & Growth Manager, the Bid Lead will deliver Blue Triangle’s new Development Strategy as we evolve and change our service models in alignment to the needs of people, communities, and commissioners. The role will cover trusts, foundations and statutory funding applications/tenders.

About You:

• You have excellent literacy skills, a keen eye for detail, can bring a story to life and translate information from various formats into tenders, bids, project documentation and reports.
• You thrive in a diverse role, where no day will be the same, and can manage multiple projects and bids simultaneously, juggling conflicting priorities.
• Through a positive and proactive attitude, you build internal relationships for the greater good of your project and Blue Triangle’s services.
• A natural and confident communicator and facilitator, you engage your project teams with a balance of credibility and charisma.
• With strong project management skills, you’re able to take a concept and develop a project delivery plan, identifying key milestones and see projects through to business as usual with experience of risk mitigation and troubleshooting issues as they arise.

We care about one another whilst taking pride in the service we offer.  You will be working in a company with a strong identity and with the guidance and support of experienced Senior Managers you will be able to develop in your career.

To apply for this role, please click ‘Apply’ below where you’ll be given important information regarding the process and an application form to complete and upload.

Due to the Safer Recruitment requirements by the Scottish Social Services Council (SSSC) and Care Inspectorate we do not accept CV’s and you must therefore complete our application form.

Please note we do not accept applications from out with the UK as we do not have a UK visa sponsorship license.

Job Type: Full TimePermanent

Job Location: Glasgow

The role

Cruse Bereavement Support is the UK’s leading Bereavement charity. We help people through one of the most painful times of their lives through bereavement support, information and campaigning.

We are looking for an experienced and enthusiastic Service Delivery Co-ordinator to join our Somewhere For Us Project team.  The aim of the Somewhere For Us project is to ensure that children and young people feel supported on their grief journey.  The project service is co-designed with a Youth Advisory Group.  You will be responsible for the delivery of a range of bereavement supports to children, young people and communities across the Western and Northern Trust Areas and wider NI if required.  The support is provided through Understanding Your Child’s Bereavement online session for parents, group support, 1-1 support and Understanding Your Bereavement online sessions for children and young people.  Awareness sessions are provided to organisations and individuals working with children and young people within the community, for example sports clubs, community groups, schools, churches.  

The Somewhere For Us Project supports bereaved children and young people aged 8 – 25.  It is funded by the National Lottery Community Fund through their Empowering Young People funding stream.

The post is based in our Foyle office, with one day a week in Belfast.  The post is funded until the end of June 2027. 

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

We have an exciting opportunity for a permanent Delivery Manager in Liverpool. If you have excellent communication skills, a positive attitude and are a dedicated team player with a youth-led approach this could be perfect for you!

As a member of our Leadership Team, you will be responsible for the successful delivery of our Young People programmes across Liverpool. As part of the management team, you will be responsible for developing and implementing a delivery plan and targets for the Liverpool area.  You will lead and inspire your team to deliver effective services, ensuring that every young person engaged progresses along an appropriate pathway of learning, and development. You will demonstrate best practices in services that engage young people, creating a safe and supportive environment that maximizes value for young people and our training and employer partnerships.

This role is perfect for you if you have experience leading services for young people and have a deep passion for making a positive difference. You will have the opportunity to develop our current offer and lead a small dedicated team, fostering a collaborative environment where everyone's potential can flourish.

Key Responsibilities:

• Oversee the delivery of our Young People Programmes, ensuring their successful implementation.
• Lead and motivate your team to provide effective services and support for young people.
• Developed Planning and Organisational Skills with proven commercial acumen
• Contribute to the development of our strategy to empower more young people in Greater Manchester with sustainable outcome opportunities.

Position type: Full time 37.5 hours per week – Maternity cover - fixed term contract for 15 months

Responsible to: Regional Director – East and Southern Africa, with a dotted line to Regional Director – West and Central Africa

Key Interdependencies: Travel Team, Supply Chain, Programme Quality team, Emergency Team, Programme Funding Team, Finance and Legal teams.

Location: Truro, Cornwall (Hybrid) or Remote (UK based) with quarterly travel  to our HQ in Truro

Travel: Work away from home, this may be UK or overseas training or in-country Programme support. You may be required to deploy for up to 40% of your time in any calendar year.

Start Date: November / December 2024

Role Purpose

ShelterBox is searching for an experienced humanitarian professional with previous programme management experience to join our agile and effective International Programmes Department. This is a transformational and impactful role. The successful candidate will manage urgent priority activities and international programmes/projects within a specific country, ensuring we deliver high quality, impactful outcomes at speed and scale for the people we support.

Reporting to the Regional Director, the Programme Manager will support the establishment and management of new and existing emergency and protracted ShelterBox programmes. Aligning with wider regional strategy, the Programme Manager will create and implement a longer-term strategic vision and direction for continuing support within their designated area of responsibility. They will also lead on strategic humanitarian relationships within this area to help maximise ShelterBox’s programme impact and influence.

This role will also work closely with the Programme Quality team, to continue to measure the quality and impact of our work. The Programme Manager will also support a programme funding strategy for their designated area of responsibility, working closely with the Programme Funding team in developing sustainable programmatic funding opportunities.

The role is expected to have a strong focus on Ethiopia and Burkina Faso, with other countries to be determined dependant on both existing portfolio and new emergencies. Regular travel is expected and we expect the successful candidate to be willing and able to undertake this travel.

The role will also encompass high-level relationship building and advocacy with partner organisations to consolidate the reputation and position of ShelterBox within the humanitarian sector.

French language is not an essential skill for this role, but French speaking candidates of level C1 or above will be favourably considered.

We look forward to welcoming candidates who share our passion and teamwork to achieve this.

Duties will include but not be limited to:

· Establish and manage programmes within assigned area in line with the organisational and regional strategy. Working closely with the Regional Director to ensure quality, timely, impactful, and on-budget programme/project implementation.

· Implementation of the strategic vision and direction. Work closely with the Programme Funding Team to build the appropriate Business Development strategy to secure the resources necessary for realisation.

· Ensure programme quality through consistent use throughout the area programmes of rigorous assessment, design, proposal development and review processes; comprehensive monitoring & evaluation, accountability and learning systems; staff development, and partner capacity strengthening

· Provide support, motivation and leadership to project teams, ensuring they complete tasks to a high standard and meet project delivery deadlines.

· Initiate and sustain strong, mutually beneficial, and authentic partnerships with local and international organisations.

· Work closely with the Travel Team to prioritise the safety of our teams and our deployments. Adapt to evolving issues that could adversely affect ShelterBox staff or programme delivery.

· Maintain effective and coordinated budget management, working closely with the Programme Funding team and International Programmes Finance Manager. Ensure monitoring processes are in place for grant funds/donor specific requirements.

· Provide the first point of contact for deployed teams and disaster monitoring on a 24/7 routine and emergency basis as part of a roster.

· Prioritise ‘do no harm’ principles. Ensure those who encounter ShelterBox as a result of our activities are safeguarded from deliberate or inadvertent actions and failings which place them at risk of abuse, sexual exploitation, injury, and any other harm.

· Maintain exacting standards in all aspects of ShelterBox’s activities so that the reputation of the organisation is protected in the view of donors, partners and the people we support.

· Lead a culture which actively promotes improvements in its practices, processes, and outcomes, across all aspects of its work, seeking feedback from all stakeholders.

· Provide timely updates to Regional Director/Deputy Director/International Programmes Director on programme/project delivery and impact.

· Work away from home, this may be UK or overseas training or deployment to your designated regions. You may be required to deploy for up to 40% of your time within your region, in any calendar year.

Job Title: Energy Programme Manager
Company: Gorta T/A Self Help Africa
Location: Lilongwe, Malawi
Contract type: International/National 2-year fixed term contract, full time
Reports to: DCD Programmes

Organisation overview:

In late 2021 Self Help Africa (SHA) and United Purpose (UP) merged, with our Global Office in Dublin, Ireland and a UP office in Cardiff, Wales. In early 2023 we launched a new five-year organisational strategy, which defines our shared mission as the alleviation of hunger, poverty, social inequality and the impact of climate change through community-led, market-based and enterprise-focused approaches, so that people can have access to nutritious food, clean water, decent employment and incomes, while sustaining natural resources.

Our three values are:

• Impact: We are accountable, ambitious and committed to systemic change
• Innovation: We are agile, creative and enterprising in an ever-changing world
• Community: We are inclusive, honest and have integrity in our relationship

We require a team ready to live up to our values to encourage initiative and valuing of partnerships, thus requiring a Country Director who can model our values, and be able to build on the strengths of our teams.

We are in the process of transitioning country registrations from United Purpose to Self Help Africa in The Gambia and Senegal and these two countries form an integral part of the West Africa programme along with Burkina Faso and Nigeria. Self Help Africa is now registered in The Gambia.

Job Purpose:

The Energy Programme Manager will provide strategic and technical leadership in the delivery and development of the SHA Energy programme in Malawi. They will be expected to oversee the implementation of SHA’s existing portfolio of Energy projects in Malawi, provide technical input to the team and sector in Malawi, continue to develop programme approaches based on evolving best practice and the changing landscape, and mobilise resources for continued growth of the programme. 

The position will report to the Malawi Deputy Country Director- Programmes and there will be regular meetings between the Energy Programme Manager, other Programme Managers and Management Team in Malawi and technical advisors from SHA’s Global Office. The role will also involve capacity building of national staff in Malawi to take increased ownership of the programme and enable its continued growth. The Energy Programme Manager will leverage their technical and contextualised knowledge to provide expert advice and advocacy to Malawi’s energy sector (particularly in the areas of cleaner cooking, carbon finance and off-grid electrification) and maintain the programme’s close and productive relationships with its donors and stakeholders to expand the reach, sustainability and impact of our work.

Key Responsibilities:

1.Programme Management and Oversight

1.1 Quality Assurance

• Ensure the programme portfolio is delivered in line with good practice and quality benchmarks in line with sector-based standard operating standards and GESI tools etc
• Ensure an adaptive management approach is taken
• Work with the Monitoring Evaluation Accountability and Learning (MEAL) Working Group through National MEAL Manager to ensure that we are documenting learning and integrating it into programme design and delivery.
• Ensure MEAL data collected is in line with national MEAL framework through participatory M&E approaches and integrating feedback from staff, partners and project participants.
• Liaise with relevant organisation technical advisors and incorporate learning and global expertise in the programme cycle
• Ensure value for money and efficiency across the programme cycle
• Conduct field visits to monitor project progress.

1.2 Compliance & Risk

•  Oversee the development and timely submission of high-quality donor technical and financial reports, in collaboration with projects and operations colleagues
• Ensure that processes are in place to allow for systematic and inclusive feedback to communities and stakeholders on all programme reports and evaluations undertaken
• Working with Project Managers to ensure all projects develop annual, quarterly and monthly plans and that these are actioned and reported against
• Deliver a consolidated risk assessment for the programme portfolio every month and ensure mitigation measures are actioned and followed
• Ensure that internal audit is adequately budgeted across the portfolio
• Ensure that internal audit findings and recommendations are followed up on and actioned as per agreed timelines
• Ensure that every project in the portfolio has a grant opening and closing meeting and that these are filed
• Ensure that every project has monthly review process
• Ensure adequate oversight on all financial transactions and project activities to reduce the risk of non-compliance with policies and risk of fraud
• Ensure annual procurement planning and that all project procurement is cost effective in line with donor and organisational policy
• Ensure that project implementation is complying to donor driven policy and direction, such as the DSA policy, and engaging in communication and advocacy through the MT where donor direction is not in line with the Malawi 2063 or the organisation’s vision and mission.

1.3 Finance

• Oversee internal monthly financial reports and project budgets and cashflow forecasts
• Ensure full project spend without disallowance
• Authorise all project related expenditure in line with SHAs Delegation of Authority framework
• Support and oversee project related procurements.

1.4 Safeguarding

• Ensure that all projects have an active trained safeguarding focal point who can effectively disseminate the reporting channels and policy
• Ensure that all project have a safeguarding plan and report against this during monthly meetings
• Ensure that reporting channels are promoted and visible across all projects in the portfolio
• Ensure that all colleagues within your portfolio have undergone safeguarding training and signed the global code of conduct
• Ensure all staff, partners and stakeholders sign, comply and promote the SHA Safeguarding policy and code of conduct.

1.5 People Management

• Manage teams of staff across all projects in your portfolio and provide line management to Project Managers
• Incubate and enhance skills development of staff across the programme, encouraging learning and development, identifying opportunities for professional development and upward mobility within the organisation
• Ensure all staff members in your portfolio have completed an induction, have passed probation and that annual PDRs are conducted
• Ensure the portfolio has the right team in place in line with the strategy and the values of the organisation
• Ensure that the portfolio can retain and attract skilled and experienced gender balanced teams
• Ensure that you are promoting wellbeing across your team and that staff are encouraged to take their leave entitlements and access training and wellbeing opportunities provided by the organisation
• Cultivate a culture of accountability, adherence to group policies, and prioritization of staff welfare and security.

2.Strategy and Programme Development

• Ensure we are working in line with the locally-led development approach
• Provide technical support to programme implementation for Malawi Energy programme staff to deliver consistently high quality, innovative programmes in both the energy and carbon finance sectors.
• Working within the Malawi Country strategy, and working with other Programme Managers, towards the delivery of our Strategic Objectives and ensuring integration across our work
• Feed into the development of new Country Programme policies and position papers
• Keep up to date with global good practice, technology, approaches and emerging trends, as well as innovative ideas, translating them to the Malawi context
• Capture learning and adapt programming accordingly to maximise impact for communities
• Feed into and promote our Community-Led programming policy work. Maintain long term local and international donor relations to ensure continuation and growth of existing funding
• Keep abreast of new funding opportunities and oversee the development of high-quality proposals for existing and new funders based on organisational learning. Diversify funding sources and secure funding for existing and new areas of focus in line with the CP strategy including carbon finance and impact investment.
• Foster establishment and growth in SHA’s sustainable energy social enterprise
• Where requested by other Country Programs, to provide remote technical advice to assist in the delivery of their projects.

3. Partnership, Representation and Advocacy

• Act as a thought leader in the energy sector in Malawi providing technical support and strategic direction to a wide range of stakeholders across private and public sectors, and civil society.
• Support the National Cookstove Steering Committee (NCSC) as a key member of the coordination group for which SHA is the secretariat. This includes leading the organisation of the annual Cleaner Cooking Conference and quarterly coordination group meetings.
• Maintain, strengthen and build networks and alliances at national level with government, academia, donors and local organisations
• Maintain, strengthen and build partnerships with companies and entrepreneurs to augment the programme’s reach and sustainability of impacts through market-based approaches.
• Ensure active engagement of the programme at district level with all relevant government structures
• Act as the primary focal point for all donors that fund the programme portfolio
• Liaise with Government of Malawi counterparts (national and district) and ensure we are visible and working in line with Government needs and priorities
• Represent SHA at workshops and conferences, ensuring our organisation and work is visible
• Maintain and expand our partnerships across Government, academia, private sector, NGOs and wider civil society, working in coordination with our Partnerships Manager
• Proactively engage in relevant fora and working groups to achieve systemic change within the sector
• Ensure all programme learning is shared internally and externally.

Knowledge, Experience and Other Requirements:

Qualifications and Experience

• Degree level qualification in energy, development, environment or other relevant discipline (post-graduate preferred)
• Minimum of 3 years’ experience in a similar position in sub-Saharan Africa, focusing on green energy access

Essential

• Demonstrated strategic judgement, planning, co-ordination and prioritisation skills
  Demonstrated project and programme design and proven ability to secure funding from a variety of donors including international development agencies, impact investors and the private sector
• Demonstrated project/programme management skills including managing a portfolio of simultaneous projects, monitoring and compliance, budget management, and line managing a team of employees
• Demonstrated communication, partnership building and advocacy skills with a wide range of stakeholders including from private and public sector, and civil society
• Demonstrated understanding of energy in the Global South including improved cooking and off-grid electricity (solar mini-grid and productive uses of energy in particular)
• Experience of developing and monitoring carbon finance projects, particularly improved cooking
• A strong understanding and appreciation of safeguarding principles
• Self-starter, capable of innovatively developing the programme
• Attention to details and flexible approach to work
• Demonstrated cross cultural communication skills and ability to build institutional capacity and provide mentorship to staff

Desirable

• Demonstrated experience in programme strategy design
• Ability to pilot innovations and scale-up effective programming initiatives, through an entrepreneurial mindset
• Experience living in Malawi and/or Sub-Saharan Africa and working in the energy sector

How to apply:

To apply for this role, please upload your completed application form (available to download from our website), CV and cover letter via the careers page on our website.

Only applications submitted via our website will be considered for this role.

Any candidate offered a job with Self Help Africa will be expected to sign Self Help Africa’s Safeguarding Policies and Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

Specific roles may require Police/DBS/Garda vetting.

Self Help Africa strives to be an Equal Opportunities Employer.

Finance and Resources Manager (Full Time)

Advocacy After Fatal Domestic Abuse (AAFDA) was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003.  

Each year, around 150 families lose a loved one to domestic homicide. The actual number of suicides as a result of domestic abuse remains unknown. AAFDA’s prime function is to provide families in England and Wales with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after domestic homicide.

As a growing charity, AAFDA is looking for an exceptional candidate to join our supportive team and lead our finance and resource management functions. The role will provide and manage the HR, administration and finance activities of the charity and sit within the Senior Leadership Team.

This role is offered on a full-time basis (subject to funding). Although home based, occasional travel will be required. We are committed to diversity and inclusion and strongly encourage applications from those with Black and/or Minoritised backgrounds. 

In return for joining us, we will offer you:  

A salary of £32,000 - £34,000 

Hours - 40 Hours per week

Additional salary enhancements after 1 year, 3 years and 6 years of service (in addition to any cost of living increases agreed by the Board of Trustees)

• 25 days annual leave per annum, plus bank holidays 

• Development and training opportunities 

• Pension scheme 

• Employee Assistance scheme. Death in Service benefit and Health care scheme.

Closing date: 6th October 2024

Interviews expected to be held: 21 and 22 October 2024 

Applicants will be shortlisted according to how well they meet the person specification.  Please highlight and explain how you meet this specification in your supporting statement. If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants. Please note that we will not be able to progress applications where the supporting statement does not address the criteria for the role being applied for.

Refugee Council – Philanthropy Manager
Location: Stratford, London (hybrid of home working and 1-2 days per week in Stratford Office)
Salary: £43,824-£48,063 (depending on experience)
Contract: Permanent, full-time hours

Refugee Council is seeking an experienced philanthropy specialist to develop and grow the Refugee Council’s Philanthropy relationships and programme and deliver an ambitious Philanthropy strategy.

Refugee Council is a leading charity supporting refugees and people seeking asylum to rebuild their lives in safety here in the UK.  Providing practical, hands on support, their award winning services include welcoming refugees into local communities across the country, providing specialist children’s services – with a particular focus on refugee children who arrive here alone, helping people to navigate the asylum system, and supporting people to access housing and employment.  Evidence from services is then used to also inform the charity’s leading policy and influencing work, including campaigning for a fairer and kinder refugee protection system.  The charity works with more than 14,000 men, women and children every year.

As a result of growing need and increasing interest in Refugee Council’s work, the charity has ambitious plans to make a leap in impact, with investment in their Philanthropy Team to raise increased funds from key high value audiences.

This role will be a critical part of the Philanthropy & Partnerships Team and presents an exciting opportunity to grow Refugee Council’s established Philanthropy programme. The role will be responsible for delivering and creating bespoke development plans, supported by engaging cultivation and stewardship activities to secure increased funding from existing and new donors. It will also be a key point of contact for key Major Donors and high-profile supporters, patrons and ambassadors.

The position offers the opportunity to work alongside an engaged and well-connected Senior Management Team, supported by the Head of Philanthropy & Partnerships and a highly regarded and experienced Philanthropy Consultant to make the charity’s ambitions a reality.

To succeed, candidates will have experience of running a Philanthropy/major giving programme, with extensive experience of managing their own pool of donors, as well as a track record of securing five and six figure donations from high net-worth individuals. You will have extensive knowledge of the Major Donor landscape and your fundraising skills will be matched by your strategic planning and leadership abilities.

Refugee Council will provide the most moving and diverse case for support. Cases that encompass innovative external affairs campaigns aimed at engaging policy makers and the public.

Refugee Council knows that step change takes time and planning, and they have put together a plan for growth that is ambitious but is also realistic and allows time for development and engagement. This plan also includes recruiting prospecting, stewardship, and communications expertise, so that growth is supported, planned and achievable.

This is an exciting opportunity to join a dynamic and ambitious team recently shortlisted for Fundraising Team of the Year at the 2023 Third Sector Awards, and working with the Third Sector 2023’s Frontline Service Team of the Year, as well as contributing to the transformation of the experiences of refugees seeking protection in the UK.

CLOSING DATE: Monday 30th September, 9am BST.

At St Nicholas Hospice Care, the purpose of the Fundraising team is to inspire, engage and retain supporters to maximise voluntary income. We put our patients, families and all who benefit from our services at the heart of what we do and strive to build lasting, value-driven relationships with our supporters. We do this by delivering a portfolio of engaging giving and fundraising opportunities.

This is an exciting opportunity to join the team as a Supporter Care Manager, a role which will maximise income by delivering high quality donation processing, supporter care and donor journeys, in order to increase the lifetime value of all new and existing supporters through an excellent supporter experience enabling them to feel valued and appreciated

The successful candidate will lead the development, planning and delivery of a sustainable outsourced lottery programe that delivers against income and ROI targets and oversee the management and continuous optimisation of the CRM System (Donorflex) which incorporates all data for fundraising, communications and engagement purposes.

Candidates will have significant experience in customer service, ideally within a not-for-profit or commercial setting. They will also have a sound knowledge of fundraising compliance and best practice, GDPR and gambling commission regulations.

As an employee of St Nicholas Hospice Care you would receive the following benefits:

· 25 days holiday  increasing to 29 with length of service (pro-rata if part-time)

· Enhanced Occupational sick pay scheme

· Company pension scheme or continuation of current NHS pension plan (subject to criteria)

·    Life assurance

· Access to Blue Light Card scheme with a range of discounts

·    Free onsite parking

· Excellent training and development opportunities

·    Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support)

·    Opportunities to attend staff social events arranged by our social committee

·    Provision of home-made meals available for staff in our onsite bistro

Closing Date: 30 September 2024 at 09:00

Interview Date: 09 October 2024

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Domestic Housing Manager (Maternity Cover)

Salary: £33,000 - £39,000

Location: Hammersmith

Contract: Maternity Cover

Hours p/w 35 hours (up to 2 days WFH)

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

You will be working for Advance London service as an experienced Domestic Housing Manager, responsible for overseeing the delivery of the London service. You will lead and manage the LWHSP project and the co-located IDVAs,

Being responsible for line managing and performance managing Regional Managers and project staff within the post holder’s responsibility, including annual appraisals and supervision.

Supporting Regional Managers to recruit, train and develop a team of competent and highly skilled IDVAs to provide a consistently high-quality service to women. Supporting IDVAs to ensure that Advance’s values, policies and procedures are embedded into service delivery.

Overseeing the management of caseloads and casework to a high-quality standard and monitoring the performance of your team, offering continuous coaching and feedback to ensure that Advance meets the specific KPIs and outcome measures for the contract, taking immediate action to manage poor performance as necessary.

About You:

To be successful as the Domestic Housing Manager (Maternity Cover) you will need the below experience and skills:

You will bring your management experience of providing services to women experiencing Domestic Violence and Abuse including VAWG. With a significant experience of managing, developing and leading teams across a geographically dispersed region and remotely, including harnessing the strengths and potential of staff at all levels, building a strong team culture and maintaining staff motivation, particularly through periods of change. You will have substantial delivery of collaborative working with external agencies, stakeholders, subcontracted partners and extensive management of frontline workers

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

A 35-hour working week

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Cycle to Work Scheme

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email Talent and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

About the Role

This new role within the Operations Directorate will manage our existing portfolio of national skills competitions, work with the wider team and network to develop our offering to ensure we are aligned with the UK economic priorities. You will have experience of the technical and vocational education and training or apprenticeship systems, be proactive and able to engage with a range of stakeholders.

Role purpose

The purpose of this role is to manage relationships with key stakeholders to ensure the national competition programme is delivered to a high standard, ensuring a collaborative approach to its development and delivery, in partnership with education and industry

Key tasks and responsibilities:

1. Management of a portfolio of national skills competitions across a range of industry sectors:

Develop knowledge and understanding of each competition and their operational needs and requirements, through meetings (one-to-one and group), with competition organising partners (COPs), educators and industry.

• Provide technical and operational advice, guidance, and support on competition delivery to internal teams, partners, and external stakeholders in education and industry.

• Undertake mid-year and annual reviews of competition organising partners (COPs) and continually seek to develop efficient quality procedures.

• Support competition organising partners (COPs) to understand programme requirements and produce key documentation to a consistent high quality and standard, submitted to agreed timeframes

2. Management of all contracts and processes associated with WorldSkills UK’s network of competition organising partners (COP’s):

Implement the competitions organising partner (COP) quality assurance and continuous improvement model and monitoring framework, to ensure the programme runs effectively through contract compliance and that key milestones are met and risks are mitigated.

• Quality assure and sign off key competition deliverables and milestones, reporting and tracking progress on centralised monitoring systems.

• Carry out monthly catch up and bi-annual reviews of competition organising partners (COPs) and support them to continually improve programme delivery resulting in a high-quality, innovative competitions and a positive competitor experience. Page 7 of 10

• Provide development support to delivery partners to raise the standard and quality of competitions delivered within their footprint, in collaboration with the Quality and Standards team. This also includes organising sector-based cluster meetings for competition organising partners to foster greater collaboration and collect, synthesise and exchange information and best practice pertinent to their particular industry or sector.

• Ensure monitoring and reporting systems are accurate and kept up to date.

• Work with the Corporate Partnerships team to manage competitions funded through an investment model.

3. Support the development of new skills competitions:

• Review, assess and implement initiatives that create future-proof skills competitions that are sustainable, responsive to employer needs and provide greater alignment to UK economic priorities.

4. Project management:

• Take ownership of allocated projects within the Operations directorate ensuring all deviations from targets (time, money, people etc.) are identified and addressed at the earliest possible stage.

• Effectively coordinate resources (including agencies, suppliers, contractors) so that all project elements are delivered to acceptable standards on time, to budget, and meet the required specification(s)/objective(s).

5. General

In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:

• Manage, support and motivate allocated staff to successfully deliver activities/tasks.

• Produce requirement specifications in line with WorldSkills UK’s procurement strategies for all outsourced activity.

• Maintain WorldSkills UK’s established management policies for dealing with risks and issues for the National Competitions team and the wider organisation.

• Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.

• Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.

• Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. Any significant changes will be made in consultation with the post holder acknowledging experience, education and ability.

Person specification Key: [E] Essential / [D] Desirable.

Qualifications and experience:

• Project management or education related qualification and/or relevant experience [E].

• Experience of contract managing complex projects and programmes in the publicly funded sector [E].

• Experience of working within technical and vocational education and training and apprenticeships systems [E].

• Proven track record of multi-stakeholder and relationship management [E].

• Experience, knowledge and skills within education quality frameworks, industry standards or awarding body [E].

• Experience of delivering to challenging timelines against multiple, occasionally conflicting, priorities and delivering to time, budget and quality [E].

• Experience of managing successful teams and/or learners’ outcomes in professional and technical education [D].

Knowledge and skills:

• Strong analytical, problem solving and critical thinking skills [E].

• Skilled in managing multiple projects with a wide range of stakeholders, overseeing activities through effective prioritisation, planning and resource management [E].

• Excellent interpersonal and communications skills to build strong relations with delivery partners and TVET stakeholders in the UK [E].

• Proactive, creative self-starter able to prioritise to operate in a fast-paced environment, largely unsupervised and able to deliver to deadlines [E].

• Ability to lead and manage an external network of stakeholders to include individuals, providers, and employers [E].

Personal qualities and attributes:

• Very reliable and with a high level of probity [E].

• Able to work to own initiative with broad direction [E].

• Able to think creatively and solve problems [E].

• Possess a strong work ethic and desire to achieve results [E].

• Flexible in working methods and ideas [E].

• Excellent team player and collaborative approach to work [E].

• Responsive and proactive with a can-do attitude [E].

• Enthusiastic and able to motivate others [E].

• Respect for diversity and inclusion with practical ideas for their implementation within the scope of the post [E].

Special circumstances:

• Prepared occasionally to work outside normal hours [E].

• Prepared to travel within the United Kingdom [E].

• Able to spend time away from home [E].

This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.

Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.

25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

Reasonable adjustments will be offered to all candidates and every stage of the recruitment process.