Service desk analyst jobs

Senior Data Operations Officer

London, England (Hybrid)

£22.68 per hour

Temporary (18 months)

Job description

Cause: Health Charity
Role: Senior Data Operations Officer
Working arrangements / Location: Central London - Hybrid
Employment Type: to start ASAP – 18 months Temp
Salary/rate: up to £22.68 an hour - £41,278
Working hours: 35 hours per week

This role is pivotal in supporting the charity’s data and systems transformation programme, ensuring the effective management and maintenance.

Key Responsibilities

Oversee the day-to-day management including licence management, user permissions, and training
Ensure supporter data, processes, and systems are efficient, high quality, and compliant with relevant regulations
Collaborate with the CRM Business Analyst to gather requirements for a new CRM and support the implementation of a Super User structure
Act as a subject matter expert for Microsoft Dynamics 365 and ThankQ
Maintain and develop training materials for CRM users, ensuring data quality standards are met
Provide user support, triage tickets, and resolve issues on the service desk platform, Manage Engine
Oversee scheduled data feeds and troubleshoot issues with the Data Integration Specialist
Contribute to the Data Quality Programme by developing and standardising data capture and monitoring processes

Skills and Experience Required

Proven experience in a Senior Data Operations Officer or similar role, ideally within the charity or non-profit sector
Experience working with Microsoft Dynamics 365 and structured query language (SQL) Server Management Studio
Practical knowledge of General Data Protection Regulations (GDPR) and ensuring compliance
Strong IT skills, including comprehensive knowledge of Microsoft Office and Excel for data manipulation and analysis
Experience in providing database training, creating processes, and procedures

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

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