Service Design Lead Jobs

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

Catch22 College (formerly Catch22 Study Programme) supports young people to gain the skills required to progress into apprenticeship training, employment or further education. You can find out more our college on our website, as well as more about our programmes. 

Job Description

Working as a qualified Teacher within a Study Programme contract, you will deliver Functional Skills maths and English qualifications.

This will be from all Entry levels up to and including level 2, within our college site for students aged 16-18 years.

Main duties include:

• To lead on the production of schemes of work for the service delivery
• To prepare and develop innovative lesson plans, design and deliver group activities
• Deliver training to individual young people and groups following the programme curriculum, setting objectives and targets for achievement
• To diagnose learners literacy, numeracy and ICT needs and requirements by using various teaching aids
• To liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• To provide appropriate encouragement, guidance and support to learners to help them progress
• To appropriately manage any behaviour issues that arise

Please click here for full job description. 

Qualifications

• Professional qualification relevant to area of instruction
• Minimum level 2 maths and English
• A relevant teaching qualification, Cert Ed, PGCE or equivalent to DTTLS.
• Qualified to deliver Functional Skills

Additional information

Salary: £30,000 - £34,000 per annum
Hours of work: Full time, 37 hours per week
Contract: Permanent

Catch22 is committed to safeguarding and promoting the welfare of children and young people. Applicants must be willing to undergo child protection screening appropriate to the post. Any offer of employment will be subject to an enhanced DBS check.

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Please note, we will conduct an online search as part of our due diligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Please note, we will conduct an online search as part of our due diligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Please note, we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media. 

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future. 

• Being involved in strategic planning groups where appropriate, consulting on issues relating to PBS.
• Providing training, guidance and coaching opportunities to enable others to develop their knowledge and skills.
• Helping to develop strategies that promote a safe, respectful environment and ensure people are treated with dignity.
• Cultivating a positive, inclusive atmosphere where people feel supported, valued and empowered to grow and succeed.
• Designing, implementing, evaluating and adapting individual recording systems according to the needs of an individual young person.
• Managing caseload and waitlist in a manner that ensure efficient and effective use of resources.
• Keeping up to date with national best practice about provisions for people with learning disabilities, neurodiversity, restrictive practices and challenging behaviour. 

• Master’s Level qualification in Applied behaviour Analysis, PBS, or other relevant discipline such as psychology.
• Significant experience delivering PBS within a relevant setting.
• Sound knowledge of working within Ofsted’s social care common inspection framework.
• Experience with supporting young people with challenging behaviours.
• Ability to demonstrate working with children or young people with complex needs including learning disabilities and Autism spectrum conditions.
• Experience in delivery of PROACT-SCIPr.
• Driver with own transport is essential. 
• A full valid UK Driving licence and access to a vehicle.

Benefits:

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service 
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Cycle to work scheme
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session  in person or online
• Access to our Employee Assistance Programme for you and adults at your home

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. 

You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.

Job Purpose:  As Team Manager you will be responsible for the operational management and delivery of Short Breaks Clubs across Surrey and West Sussex, for children and young people with disabilities and additional needs. You will line manage a team of area Coordinators

Salary Range: £33,280  - £37,440

Hours of work:35

Working Pattern: Termtime: Tuesday to Saturday 9am - 5pm School Holidays: Monday - Friday 9am-5pm

Employment type: Permanent, full-time

Location:  YMCA Sovereign Centre, Slipshatch Road, Reigate, RH2 8HA  Reigate

Annual leave:Starting allowance - 25 days plus Bank Holidays. Please note that school holidays are key delivery periods and annual leave is not usually agreed during these periods.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking availableat all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing Date for Applications: Thursday 21st November 2024, but the charity reserves the right to interview candidates as applications are received, and appoint as soon as a suitable candidate is available.

Interviews to be held:  Week commencing Monday 25th November 2024, but the charity reserves the right to interview candidates as and when applications are received.

Proposed Start Date: ASAP

Main Responsibilities:

· Provide operational management of all Short Break clubs contracts across East Surrey and West Sussex

· Lead assessment and approval of CYP behavioural support plans and complex need support to ensure safe and inclusive practices within our Short Break Schemes.

· Monitor annual Short Breaks area delivery plans to ensure delivery requirements of our contracted services are met. 

· Monitor short breaks budgets, including donations and grants.

· Assist with the recruitment of staff and securing opportunities to attract staff from local communities.

· On-boarding of new disability sessional staff including induction, role specific training, and on-going development to increase workforce retention.

· Work with the Volunteer Coordinator to expand the use of volunteers across Disability Services.

· To provide line management for a team of Disability Short Breaks Coordinators.

· Lead Short Break sessions and provide cover for Coordinators where needed.

· Ensure the meaningful participation of children and young people in the planning, design, delivery and evaluation of short break services.

· Collection of views and feedback from families to enhance and imbed into future service offer.

· To work with the YMCA Marketing Manager to ensure that short break services are marketed effectively and to oversee the production of publicity materials and the use of advertising, promotions, web site and social media.

· Liaise with local partners, stakeholders and statutory sector to enhance the coherence, range, reach and quality of services for CYP with disabilities.

· Attend and participate in relevant internal/external meetings and forums related to the CYP services.

· To represent the YMCA at external events and to deliver presentations.

· Act as Duty Officer for Sovereign Centre where required.

· To support and promote all services which run from the centre as required.

· Prepare reports and statistical data reports as requested by the DS Manager.

· Attend staff meetings, training and staff development events, as appropriate, to ensure continuous professional competence and development.

· Operate in accordance with YMCA East Surrey policies and procedures for health and safety, equality diversity and inclusion, risk assessment and safeguarding children and young people to provide safe and healthy working environment.

· Contribute to the development and production of Children and Young People policies, plans and procedures.

· Supporting the wider work of the Association including charity events.

· Any other duties are required to be performed within the grade and renumeration of the role.

About the Investment team

The Investment team is responsible for selecting portfolio partners, managing our investments and supporting our portfolio partners to improve and scale their impact. 

The Investment team also leads the Impetus Leadership Academy, a leadership development programme to support talent from ethnic minority backgrounds in the UK youth sector to progress into senior leadership roles. 

The team is made up of 18 people, including former teachers, charity chief executives, charity impact leads, management consultants, social investment portfolio managers and impact consultants.   

The team is led by a Portfolio Director who sits on the Senior Management Team. The Portfolio Director has 5 direct reports: a Deputy Portfolio Director, three Sector Leads (who lead our work in school engagement, school attainment and employment sectors) and an Impact Lead. Sector Leads line manage 6 Investment Directors. Investment Directors line manage Investment Managers (currently 5). Investment Directors and Investment Managers tend to primarily focus on a sector but might have mixed portfolios, depending on need, experience and interest. 

The Investment team has a good track record of role progression. All four Leads and a number of our Investment Directors were promoted from within the team. 

The team is passionate, rigorous, determined, creative and warm. We come from a range of backgrounds and bring a broad mix of perspectives.  We care deeply for our colleagues, our portfolio partners and the young people we serve.

Job description – Senior Impact & Performance Analyst (SIPA)

The Senior Impact & Performance Analyst (SIPA) is essential to advancing Impetus's mission through providing a clear picture of both the impact of our portfolio partners and the effectiveness of Impetus's support. In so doing, it ensures that strong data collection, rigorous analysis, and actionable insights are at the heart of Impetus’s efforts.

This role is ideal for a motivated, detail-oriented team player passionate about driving social impact. Collaborating closely with the Investment Director - Impact Lead, the SIPA will manage end-to-end data processes, from collection through to analysis and reporting, ensuring data remains accessible and actionable. This role then requires strong communication skills to engage with cross-functional teams and portfolio partners, presenting insights clearly to enable impactful, data-informed decisions.

The SIPA will additionally develop performance management tools, such as those within Salesforce, and champion organisation-wide data accessibility.

About this role

To make a real difference to the lives of young people, we believe it is essential that organisations have strong data on their programmes and performance, and a culture of using it with curiosity to deepen their impact.

The Senior Impact & Performance Analyst (SIPA) role at Impetus is integral to enabling us to do the same:

1. To understand how our portfolio partners are performing: the impact they are having, the growth they are achieving and the progress they are making on EDI commitments.
2. To understand how we are performing: how effective our support for portfolio partners is and the impact we’re having on them.
3. To use insights from this information to enable our team to continually improve our support to our portfolio partners to help them become stronger, better and bigger; to reduce the gap between young people from disadvantaged backgrounds and their better-off peers in school attainment, access to university and finding and keeping a job.

Key responsibilities

1.    Data collection and management

• Map annual performance reporting calendar for all relevant stakeholders.
• Maintain and develop templates and processes for i) collecting internal and external data and ii) generating key performance reports. 
• Manage and develop performance databases and knowledge, ensuring i) they meet the needs of different users within Impetus, ii) compliance with GDPR and data security. 
• Lead the collection of tri-annual performance and annual survey data from portfolio partners, Impetus teams and other stakeholders, including significant liaison with Investment Directors.
• Lead and document processes for auditing data quality and understanding nuances in data (e.g. the different outcomes our portfolio partners target, and the different groups of young people they work with).

2.    Performance reporting, analysis, and presentation

• Support definition of KPIs and measurement scales where relevant.  
• Produce regular performance reports vs. KPIs for key stakeholders: Investment Team, all staff, Investment Committee, SMT, Board, and Impetus’ donors and co-investors. 
• In collaboration with the Investment Director, run our tri-annual ‘portfolio review’ process, incl. data collection from portfolio partners, analyses on performance data, pulling-out key insights and risks, agenda-setting, session-planning, facilitation and follow-up.   
• On an annual basis run more detailed and comprehensive analyses on performance data, including portfolio partner outcomes vs. benchmarks, to inform the focus of our annual review. The Annual Review aims to give a full view of our impact and value for money in the year and seeks to improve our programme of capacity-building support.  
• Produce clear and insightful summary presentations in PowerPoint, for a range of audiences.
• Design and develop tools to help make information more accessible for a range of stakeholders, including external comms.
• Present and communicate data (incl. in ad-hoc reports) to help facilitate discussions, enhance our work, and influence internal and external stakeholders.
• Document and track progress against agreed actions from Annual Review and Portfolio Reviews, including for strategic planning and projects; implementing relevant actions where appropriate.

3.    Leading on key organisational and ad hoc data/performance projects to deepen understanding of Impetus’ and our portfolio partners’ performance and impact

• Support in the development and ongoing review of Investment team and Impetus-wide impact strategy, plus the scoping and planning of projects within this.
• Play a leading role in ongoing efforts to benchmark portfolio partner outcomes and trace the impact of Impetus’ work on charity performance, including with a value for money lens.
• Lead efforts to transfer all portfolio partner performance data and collection onto Salesforce, including advising the Digital team, wireframing, setting up accessible dashboards and supporting change management efforts.
• Lead ad hoc data/performance projects, such as: i) cross-portfolio analyses of portfolio partner income, costs, staffing and EDI metrics, and ii) supporting portfolio partners to upskill data/ impact management capabilities.
• Work closely with Impetus’ Communications team to support efforts to ensure all staff have a strong understanding of our impact, and that of our portfolio partners, and are confident in speaking to it in their respective work (e.g. Philanthropy in pitching, Public Affairs in comms. on our impact/ use in policy work).  
• Be Impetus’ key point of contact for data and impact, providing support, advice and training on data management and analysis for the wider Impetus team where needed, including contributing to digital transformation efforts.

The SIPA may also be asked to support on other workstreams on an ad-hoc basis.

Person specification

Essential

• Passion for drawing insight from data to continually improve performance and impact, with a strong affinity to Impetus’ mission and EDI commitments.
• A background including data analysis, with the ability to produce high-quality outputs to clearly explain findings and tell a meaningful story.
• Highly analytical and numerate:
  • Experience manipulating, processing, and extracting value from sometimes large and nuanced data sets.
  • Advanced proficiency in MS Excel and PowerPoint.
  • Experience of working with CRM systems (experience with Salesforce a bonus).
• Highly attentive to detail, with a clear approach to auditing own work and analyses, and suggesting process improvements.
• Strong communication and relationship-building skills:
  • Able to form productive, trust-based relationships with colleagues and external partners.
  • Experience of tailoring communications and presentations to a range of different audiences (incl. non-technical ones).
  • Experience in facilitating team-wide discussions.
• Strong planning and time management:
  • Able to make right trade-offs or seek timely input from line manager to prioritise work.
  • Ability to lead on organisational projects, taking responsibility for planning, scheduling and monitoring own and others work to meet key deadlines and requirements.
• Displays tenacity and initiative, with a desire to seek out and act on feedback.

Desirable

• An understanding of education or youth employment sectors, and of the outcomes Impetus targets. 
• Experience in running training sessions to improve data literacy across teams.
• Experience of change management (i.e. digital transformation).
• Knowledge and experience of using data presentation tools e.g. Tableau, Power BI or Google Analytics.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form) 
• Upload a comprehensive CV and supporting statement

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 11.59pm Sunday 24 November 2024.

Interviews

First round interviews and an assessment task will take place on 2nd and 3rd December 2024. 

Second round interviews will take place on 10th December 2024. 

You will also be required to provide proof of your eligibility to work in the UK

Our commitment to equity, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need in order to be successful.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, race, age, disability, religion, belief, sexual orientation or marital status. We value diversity and welcome applications from people of all backgrounds.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

The successful candidates will work 35 hours a week over 5 days, including evening and weekend work as required by the company. 

We have 9 roles available in the following locations:

Blackburn, Glasgow, Inverness, Manchester, Middlesbrough, Newcastle, Nottingham, Sheffield and Wrexham

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a COMMUNITY BUILDER to join our Community Development team.

Please see below for more information on what just might be your future role.

About The Role 

The Help for Heroes Community Development team are looking to recruit a team of Community Builders to assist in their reshaped participation and connection strategy. Using Asset Based Community Development, we seek to support the charity’s objective to enhance reach and positive impact for members of the Armed Forces Community facing challenges within their local communities.

Are you interested in the Armed Forces community and harnessing their strengths and gifts? Can you identify what already exists in an area and utilise it to create new networks and make things happen?

We are looking for a motivated, dynamic and confident people who are passionate about collaborating with communities in the design and delivery of interventions that bring and connect people together to strengthen networks within the local community. If you believe in the advantages of having a strong community, this role could suit you.

Working closely with Community Development Managers across regions within the UK, the Community Builders will play a vital role in helping to improve lives for Armed Forces Community members by creating a supportive environment that allows them to re-engage and connect with the services at Help for Heroes and with the wider community. 

The main purpose of this role is to connect local people through their skills, passions and assets and support the creation of new connections, bringing people together to improve wellbeing and make the community a better place to live. This will include listening to different points of views, building relationships and motivating people to work together and create their own action influenced by their interests and skillsets to positively impact local communities and help them to flourish.

About You

You will have experience leading and facilitating the mobilisation of local communities, asset mapping, bringing together people for engagement that matters to them. You will have knowledge and experience of Asset Based Community Development work, outreach methods and you will have good organisational skills, energy and the ability to animate local communities. 

Key Responsibilities

• Deliver outreach to drive local connection, engagement and participation opportunities for the AFC 

• Develop and embed an ABCD informed way of work 

• Asset map 

• Organise and facilitate community meetings to share ideas, encourage collective decision making and build a sense of belonging 

• Encourage and pilot community lead action in response to local AFC needs/interests through peer led/co-designed initiatives 

• Increase awareness of the challenges faced by military personnel, veterans and their families

PLEASE NOTE: The successful candidates will need to be based within an hour’s commute of their allocated locality and there is a requirement to travel within a 75-mile radius of this location (travel expenses covered). Flexibility in working hours is necessary to ensure a total of 70 hours is covered over a 2-week period so please take this into consideration before applying. 

We are looking for someone with the following: 

• A Community Development qualification and/or at least 3 years' experience working within a community development or similar role, with responsibility for bringing about social change and improving quality of life 

• Excellent communication and interpersonal skills, with the ability to develop relationships which lead to actions  

• Demonstrable experience within an integrated multi-disciplinary service  

• Experience of engaging and working collaboratively with partners/stakeholders 

About the Team 

You will work as part of the Community Development team; this newly formed team will approach working in defined localities using an asset based community development approach. Together the Community Development Managers and the Community Builders will strengthen local communities using resources and networks that are readily available. You will do this to proliferate opportunities for sustainable participation and engagement alongside a multi-disciplinary team in order to support the Armed Forces Community to live well after service. 

Please see job description for more details about the role. 

*There will be a two-stage interview process for this role, with the 1st stage of interviews taking place the w/c 25th of November.

Please note due to a high volume of applicants, we might close this vacancy early if we find the right candidate - previous applicants do not need to reapply*

This is a really exciting time to join the gambling support sector, we are at the forefront of providing new and innovative services, supporting gamblers, affected others and organisations in different communities and sectors.

We are seeking one candidate, who has proven experience of delivering support and training services for vulnerable adults, such as in the mental health or addiction sectors. Experience either serving in the military or working with Veterans is important for this role. The Armed Forces Peer Aid Co-ordinator will supervise and work with voluntary Peer Supporters, ensuring a safe and effective network of support is established.

The post holder will work alongside the Head of Peer Support services to oversee recruitment and training of Peer Supporters, assess for additional support needs and personal development goals, and ensure that they are adequately prepared and trained for the role. Thereafter, the Peer Aid Co-ordinator will manage cohorts of Peer Supporters and monitor and evaluate their engagement with referred service users. This will include helping to provide additional services, such as group meetings and meet ups.

Key responsibilities and accountabilities

Development and delivery

• Be an ambassador for peer support and mutual aid.

• Work with the team to design, develop and deliver training.

• Ensure all policies and procedures are adhered to.

• Ensure all environments whether office, remote or electronic are safe and secure.

• Recruit volunteer Peer Supporters.

• Provide regular supervision and support to Peer Supporters both individually and in group sessions.

• Deliver training to Peer Supporters.

• Assist in the assessment of coursework for Peer Supporters

• Ensure services are delivered safely and effectively.

• Input into all relevant data systems to assist in the delivery and evaluation of the service.

• Represent the organisation at events, seminars and meetings.

• Provide collaborative working with partner agencies.

Health and safety responsibilities

• Assist with the day to day running of the service, ensuring the safety of all using the service.

• Ensure that health and safety, diversity and equality policies are upheld.

General

• Attend regular supervision sessions with the Head of Peer Support services.

• To operate with clear professional and confidentiality boundaries and work within the organisation’s code of conduct.

• To carry out other duties commensurate with the post.

The Young Ealing Foundation’s vision is to ensure all young people in Ealing can access the opportunities and support they need to grow up and lead happy and safe lives, fulfil their potential and become a valued and listened to part of the local community. We work towards this by working with and in the community to empower small, local charities to thrive and flourish in order to enable sustainable, high quality service provision for children and young people and promote great youth work in all its forms.

As a small, place-based charity, we often find ourselves responding in dynamic ways to local need, whether of the children and young people in Ealing, or the grassroots charities who form our membership. This role would suit someone who gets excited about approaching opportunities in innovative ways and moving quickly to enact these. 

Our Ealing Young Champions programme has been developed over the last four years, and we have secured multi-year funding to run projects designed to engage and empower local young people to advocate for practical solutions to address the issues that they and their peers face. Whilst a core group has been established over time, the way the project is run will be set by the successful applicant according to their own experience of working with young people.

We are also about to begin an exciting new project, taking over a local Library and developing it as a hub for services for children, young people and families in Greenford, alongside a core library offer for the local community. The appointed person will be instrumental in engaging with local young people to ensure they have a say in how the building and services within it are developed.

Main Purpose of the role:

1. Manage the planning, recruitment and delivery of our Ealing Young Champions Youth Voice project

2. Advocate for and embed youth voice into the work of partners, stakeholders and members and identify new opportunities to develop youth voice and co-production programmes

3. Work with colleagues to set a strategy for embedding co-production in YEF’s organisational practice

4. To provide project management and support on youth engagement with the Greenford Library project

Please see attached role description and person specification for a more detailed breakdown of the role and skills needed to do it.

Our Gambling Outreach And Living Support service GOALS is our community-based support service that provides bespoke and holistic 1:1 and group support to individuals and affected other impacted by gambling harms.

Our aim is to deliver an impactful GOALS service across London which builds effective networks of support for people before, during and after treatment.

A main aspect of the role will be to support and work closely with individuals presenting with lived experience of gambling harm issues and/or people affected by this issue. The GOALS Supporter will understand gambling related harm and dependency issues and be able to ensure safe working environments and take a robust lead on safeguarding and harm minimisation procedures and policy.

The post holder will work with the Head of Support Services and GOALS Coordinator to support the development and maintenance of the systems and structure of the service, ensuring that governance and polices are implemented, safeguarding and safe working practices are systematic and develop a clear understanding of how the service integrates with the national gambling treatment service.

Other support activities will be developed, such as group support and weekly meet ups.

The post holder will develop and maintain relationships with key stakeholders, deliver presentations and other promotions within community, education and health centres to help grow and develop the service.

Adherence to health & safety, equal opportunities and diversity policies is expected at all times.

Qualifications or Relevant Experience

•Two years minimum experience in similar role 

•Professional qualification in health, social care/community at level 3 or working in health/social care/addiction 

Essential Skills & Knowledge

•Knowledge and understanding of recovery

•Knowledge of safeguarding children and adults

•Knowledge and commitment to equal opportunities and anti-discrimination

•Ability to work responsively and flexibly in a range of settings

•Ability to represent the service and present to other organisations

•Ability to maintain clear and consistent boundaries

•Ability to provide a safe space when working with a client to address their needs holistically

•Communicate clearly in writing, face to face, online and on the telephone

•Ability to work positively in a team

•Ability to work independently, prioritise, plan and manage own workload

•Ability to utilise supervision constructively

•Knowledge of gambling and related issues

•Ability to keep up to date with trends in support services and changes in the sector

Desirable Skills

•Experience of liaison with voluntary and statutory organisations

•Experience of engaging with people from a diverse range of backgrounds

•Desired but not required, lived experience of gambling harms either directly, as an affected other or working with individuals who have experienced gambling harm.

The Katie Piper Foundation are seeking a passionate and proactive Fundraising Relationships Manager to lead our supporter-led fundraising and corporate partnerships, while also supporting events and major donor stewardship. This role offers a unique opportunity to build and nurture impactful relationships, helping us grow our sustainable income to expand our reach and support for survivors.

You will work closely with the Head of Fundraising and Marketing, as well as our Communications Lead, to maximise our fundraising potential and amplify the charity's message. This is a part-time, dynamic role within a small, dedicated team where no two days are the same!

Key Responsibilities

• Relationship Building: Recruit, support, and manage relationships with individual supporters, corporate partners, and community groups, helping them reach their fundraising potential.
• Corporate Partnerships: Identify and secure new corporate partnerships, including charity of the year opportunities, sponsorships, and collaborative fundraising initiatives.
• Community Engagement: Develop supporter-led fundraising activities, encourage survivor involvement, and foster a diverse community of supporters dedicated to our mission.
• Event and Campaign Support: Play a key role in planning and supporting charity-organised and third-party fundraising events.
• Major Donor Stewardship: Collaborate with the team to engage and steward major donors, building long-term relationships that sustain our mission.

About You

You are a natural relationship builder with a creative and strategic approach to fundraising. You are highly organised, proactive, and able to inspire supporters and partners to achieve their fundraising ambitions. You’re comfortable working independently and as part of a small, collaborative team, bringing passion and commitment to each project.

Skills and Experience Required:

• Proven experience in fundraising, relationship management, or a related field
• Excellent communication and interpersonal skills
• Ability to work creatively and strategically to achieve fundraising goals
• Experience with corporate partnerships and community fundraising is desirable
• Strong organisational and time management skills
• Passionate about making a difference for survivors of life-altering burns and scars

Why Join Us?

The Katie Piper Foundation is dedicated to supporting survivors of life-altering burns and scars, empowering them to rebuild their lives with confidence. We provide life-changing, personalised burns rehabilitation, advocacy, and support to help survivors thrive. Join us in making a lasting difference!

• Opportunity to make a real impact in a unique and rewarding role
• Part of a supportive, close-knit team with a shared purpose
• Flexible, part-time hours in a dynamic, fast-paced environment

How to Apply

If this sounds like the perfect opportunity for you, we’d love to hear from you! Applications require CV and supporting statement.

Join us and help transform the lives of survivors of burns and scars. Together, we can make a real difference!

Ready to make a real difference? Join us as our new Fundraising Manager and be at the heart of Sufra’s mission to transform lives in Northwest London.

This isn’t just a job; it’s a call to action. You’ll have the freedom to shape our fundraising strategy, working hand-in-hand with our Director and Senior Leadership Team to make a tangible impact in our community.

• Salary: £36,000 - £42,000 per annum (dependent on experience, Full-Time Equivalent)

• Hours: Flexible arrangements from 20 hours per week (0.5 FTE) up to full-time considered. Hybrid working options available.

• Contract: Permanent

About Us

Sufra is an innovative charity in Northwest London that prevents hunger, fights poverty and builds community.

With the help of our volunteers and partners, we coordinate a network of food banks and community kitchens, as well as a social supermarket and café. These act as a gateway for guests to access more holistic support – including welfare advice, asylum support, volunteering opportunities and our award-winning community garden.

We aim to work with our guests to find solutions to their challenges together, whilst campaigning against the causes of hunger and poverty.

What You’ll Do

Strategy & Execution: Create and drive an innovative individual giving strategy that skyrockets our donor base and revenue.

Understanding Our Supporter Base: Dive into our CRM system (Beacon) to understand, profile, and engage with our supporters on a personal level.

Donor Stewardship: Cultivate and nurture relationships with individual donors, including high-net-worth individuals, ensuring they feel valued and connected to our cause.

Campaign Management: Lead dynamic direct marketing campaigns, digital appeals, and social media drives that captivate and convert.

Data, Budgeting & Reporting: Analyse fundraising performance like a pro, managing budgets and providing insightful reports.

Team Leadership: Inspire and guide a passionate team, fostering collaboration across departments to achieve our shared goals.

And More…

• Support our corporate fundraising, sponsorship, and volunteer strategies.

• Boost our PR efforts and build strong media relationships.

• Be the face of Sufra at external events and meetings.

• Work closely with the entire team, stepping in wherever needed to propel our charity forward.

Why You’ll Love Working with Us

Health and Wellbeing: Access to a 24/7 Employee Assistance Programme for confidential advice and counselling.

Learning and Development: Annual training budget, plus shadowing opportunities to grow your skills.

Annual Leave: Start with 25 days per year (pro rata) plus bank holidays, gaining an extra day for each year of service (up to 5 additional days).

Pay and Pension: Competitive salaries with regular reviews, plus eligibility for the Nest pension scheme with employer contributions.

Flexibility: Embrace hybrid and flexible working arrangements tailored to your needs.

If you’re an experienced fundraiser with a knack for storytelling and a heart for serving the community, we want to hear from you. Join us in driving positive change and making a real difference in Northwest London. Apply now and become a pivotal part of our mission.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.   

Hours: 40 per week, five days over a seven-day rota 

Location: Based at Shop from Crisis Ealing Broadway, 5 The Mall, London, W5 2PJ

Contract: Permanent, we are looking for the successful candidate to start in December 2024

About the role

Are you ready to make a difference? Join us at a pivotal moment as we embark on an exciting journey of national expansion. Shop from Crisis is opening a new location right in the heart of Ealing Broadway. This is an opportunity to be part of opening and establishing a brand-new shop, which will sell a mix of homeware, donated goods, and vintage pieces. As part of our dynamic retail team, you won’t just help run a shop – you'll help shape the future of charity retail across your local community.   

At Crisis we believe in the power of retail to create real social impact. Our shops are unique, reflecting the individuality of the communities they serve and we’re looking for an Assistant Manager who shares our passion for delivering an exceptional customer experience. You’ll work closely with the Shop Manager to drive sales, building a dynamic volunteer team and overseeing donations to create a welcoming and visually engaging shopping experience. Ensuring that every customer feels the positive energy of our mission to end homelessness.   

We’re not just about profit, we’re also about people. In this role your skills and experience will be key in fostering a positive and supportive environment for our team of staff and volunteers. Together we create a space where everyone feels valued, empowered, and inspired to contribute to our mission.   

 We actively encourage applicants from diverse backgrounds, particularly those with lived experience of homelessness or from marginalised communities because we know that diversity strengthens us all.  

This is a permanent role. You will be primarily based in one shop within London Zones 1-3; location will be agreed at the time of a job offer. You may also be required to travel to other shops within London on a short-term basis.    

About you  

In this role we’re looking for someone with experience at a supervisory level and above, ideally within retail, who is passionate about the unique impact of charity retail and its role within a circular economy. You’ll need a keen eye for style and a passion for creating a visually exciting shopping experience. Equally important we are looking for someone skilled at managing and motivating teams of staff and volunteers, fostering a positive and productive working environment. Your commitment to sustainability will shine as you help to extend the life of donated goods, promoting reuse and responsible shopping. You’re not afraid to be bold in driving sales and impact and you’ll embody our core values while supporting the mission to end homelessness. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.  

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. 
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm 
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 17 Nov 2024 at 23:55

Interviews will be held in person on Wednesday 27 Nov (location TBC)

Can I use Artificial Intelligence (AI) technology for my application? 
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

Senior IDVA:

Youth Realities is a youth and survivor-led charity based in Barnet, addressing teenage relationship abuse through creative education and specialist, survivor-centred support.

Youth Realities aims to: 

• Reduce abuse within teenage relationships 

• Increase awareness of teenage relationship abuse through education

• Empower young people’s personal development & growth

• Provide advocacy and trusted support for young survivors

Our vision is a world where young people live free from relationship abuse and violence. Our mission is to end relationships abuse by working with young people to provide specialist spaces for prevention, intervention and healing.

Appeal Director – Children’s Hospices Across Scotland (CHAS)

Are you ready to make a profound impact on the future of children’s palliative care in Scotland? As Appeal Director, you will play a vital role in our most ambitious appeal yet—driving the six- and seven- figure gifts needed for us to achieve our ambitions in the “It’s Not Just a Hospice Appeal”, to secure critical funding to transform Rachel House children’s hospice, and critically, transform the experience of children’s palliative care in Scotland.

In this high-impact role, you will work with an exceptional team to engage philanthropic partners, cultivate major gifts, and deliver on our ambitious vision. From shaping donor strategies to creating lasting, meaningful partnerships, you’ll play a central part in CHAS’s goal of raising £16.3 million to reimagine Rachel House and grow CHAS’s long-term impact.

“At CHAS, every day brings an opportunity to make a difference, transforming lives through generosity and compassion,” says Iain McAndrew, Director of Income Generation and Engagement.

Where You’ll Fit In

As part of our award-winning Income Generation and Engagement team, you’ll work closely with our Head of Partnerships and Philanthropy and report directly to the Director of Income Generation. The Appeal Director role is integral to our 2024-2028 Strategic Plan, connecting our vision to every generous partner supporting our mission to ensure no family faces their child’s death alone.

About You

To excel as Appeal Director, you will bring:

· Demonstrated success in securing six- and seven-figure gifts.

· Expertise in building lasting, meaningful relationships with high-level donors and partners.

· Proven ability to meet ambitious goals through strategic planning and effective

· The ability to engage, inspire, and articulate compelling cases for support.

· An alignment with CHAS’ vision and values, and a deep commitment to making a difference for children and families.

· Experience in either the nonprofit or commercial sector, with a willingness to navigate complex projects and stakeholders.

Why Join CHAS?

At CHAS, we’re committed to making sure that no one has to face the death of their child alone. We provide unwavering care through a unique model that spans hospices, hospitals, and homes, providing comfort, choice, and dignity to children who may die young and their families.

Working with CHAS means making an extraordinary impact every day in a supportive, collaborative environment. Here’s what we offer:

· Flexible Working: Embrace hybrid options with time split between home and onsite in any of our sites in Edinburgh, Glasgow, Kinross or Balloch, with family-friendly working arrangements.

· Professional Development: Exposure to a range of fundraising activities and continuous learning opportunities.

· Supportive Culture: Work alongside a high-performing, award-winning team dedicated to achieving ambitious goals through innovation and partnership.

· Comprehensive Benefits: Enjoy generous annual leave, a competitive pension, incremental salary progression, Blue Light discounts, and extensive health and wellbeing support.

What if you don’t meet all the job requirements?

At CHAS we’re committed to creating a workplace where everyone feels welcome, supported, and valued. We celebrate diversity and inclusivity, recognising that everyone’s journey is unique. We believe in the power of transferable skills, so if you don’t have the exact qualifications or background listed but believe your experience and skills are a great fit, we encourage you to apply. Feel free to reach out to Iain or our team for a chat to explore how you could be a great addition to our team.

Interested in Joining Us?

If you’re ready to take on this transformative role, we’d love to hear from you!

If you’re ready to take on this transformative role, we’d love to hear from you!

Follow the link to find more information including:

· Recruitment Pack including full job description

· Full list of benefits

· Contact details to arrange an informal chat with the hiring manager.

· Contact details for support with the recruitment process.

To apply you will be asked to answer a couple of questions and submit your CV or complete our full application form.  

Application Deadline: 26 November 2024 

Interview Date: Provisional interview date of 6th December 

This role is subject to a PVG/Basic Disclosure check (level required will depend on base location).

Survivors of Bereavement by Suicide (SoBS), a respected UK-based charity since 1991, is seeking a compassionate and dynamic leader to guide our mission of providing vital support to adults affected by suicide loss. With a strong network of peer-led support groups and digital resources, we strive to reduce isolation and raise awareness of the unique challenges faced by those navigating this traumatic experience.

Key Responsibilities:

• Drive organizational growth and sustainability while ensuring impactful service delivery.
• Provide operational leadership and serve as the primary spokesperson for the charity.
• Collaborate with the Board of Trustees, staff, volunteers, and stakeholders to foster a culture of empathy and excellence.

Ideal Candidate:

• Proven experience in senior leadership, preferably within the charity, healthcare, or emergency services sectors.
• Exceptional people skills, strategic planning, and financial management expertise.
• A strong advocate for our mission, with the ability to build partnerships and access fundraising resources effectively.

If you are committed to ensuring that no one faces suicide bereavement alone, we invite you to apply and help us empower individuals on their journey of healing.