Service delivery manager jobs

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping 56,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for a high-calibre candidate to take on the permanent role of Regional Operations Manager for our centres in North West London (Brent, Hammersmith, Haringey, North Islington and North Kensington)

As a Regional Operations Manager you will line manage the Centre Leaders in your region to ensure that centres are working effectively, that the high quality of programme delivery to young people is maintained across the cluster, and that targets are monitored and met. And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.

The role at a glance

Contract: This is a permanent role. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.

Start date: As soon as possible 

Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30

We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member) with 1 day working from home. 

Location

The role would be based at one of our IntoUniversity centres in North West London with regular travel within London. 

Salary
£42,600 per annum

Pro rata for part-time candidate.

Annual leave
Full-time staff entitlement, pro-rated for part-time staff: 33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm
• Summer working hours (finish at 1pm on Fridays for six weeks in the summer), pro-rated for staff joining after January in the same year 
• Employee Assistance Programme including access to wellbeing and legal support 
• Life Assurance scheme with Aviva including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

Application deadline - 9am Tuesday 6th May 2025

Interview day (in-person) - Monday 12th May/ Tuesday 13th May. Please make sure you are available on these dates.

Vacancy Reference Number:

QC/PROG/UK-R1

Position Title:

Quality Coordinator

Reports to:

Programmes Manager

Department:

Programmes

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Salary Range:

£27,000 - £32,000.00 per annum (commensurate with experience)

Terms of Employment:

6-Months’ Fixed-Term Contract (with a 3-Month Probationary Period)

Application Process & Closing Date:

Send an up-to-date CV and supporting Covering Letter by Email by no later than 4th May 2025

Approx. Interview & Role Commencement Date(s):

· Interviews: As and when strong candidates identified

· Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold either a ‘In-Person’ or Online Interview (via MS Teams, Zoom or Skype) with Muslim Hands; therefore, please familiarise yourself with MS Teams, Zoom or Skype prior to submitting your Application.

Other Information:

Muslim Hands’ Open Kitchen is a community initiative dedicated to providing nutritious, hot meals to individuals in need, while fostering a welcoming and compassionate environment. With three operational Open Kitchens, our mission is to not only alleviate food insecurity but also to serve with dignity, respect, and care. We are looking for a dynamic Quality Coordinator to join our team and help standardise operations, ensuring consistent high-quality service. Additionally, this role will involve creating a blueprint to facilitate the expansion of Muslim Hands’ Open Kitchens across the UK.

Role Overview:

The Quality Coordinator will play a key role in ensuring the smooth and consistent delivery of services across our three Open Kitchens. This includes developing and implementing standard operating procedures (SOPs) related to staff training, volunteer engagement, service delivery, and interactions with service users. In addition, the Quality Coordinator will be responsible for designing a scalable operational blueprint that will enable Muslim Hands to expand its network of Open Kitchens across the UK, replicating best practices and maintaining high standards at new locations.

Main Responsibilities:

1. Development and Implementation of SOPs

Develop and document Standard Operating Procedures (SOPs) for key operational areas, including:

Staff training and induction programmes.

Standardising service delivery (e.g., food preparation, hygiene, and presentation).

Volunteer engagement, management, and retention strategies.

Interactions with service users, ensuring dignity, respect, and cultural sensitivity.

Ensure consistency in operations and service quality across the existing three Open Kitchens.

Regularly review and update SOPs to incorporate feedback from staff, volunteers, and service users.

2. Staff Training & Development

Design and deliver a structured staff training programme covering food safety, hygiene, customer service, safe guarding and kitchen operations.

Ensure that staff are equipped with the necessary skills and knowledge to deliver a high-quality service.

Work with the Programmes Manager and other stakeholders to identify and address training needs or gaps in staff performance.

Conduct performance evaluations and ensure continuous development opportunities for staff members.

3. Standardising Service Delivery

Develop and implement service standards that ensure a consistent and positive experience for all service users, regardless of which Open Kitchen they visit.

Establish guidelines for meal preparation, serving protocols, and dining area management.

Introduce service quality audits to assess and ensure the effectiveness of standardised procedures.

Track service delivery performance and guest satisfaction, and make recommendations for improvement where necessary.

4. Volunteer Engagement and Management

Create and implement a volunteer engagement strategy to attract, train, and retain volunteers across all Open Kitchens.

Develop clear role descriptions, training materials, and expectations for volunteers.

Ensure that all volunteers are trained in food safety and service protocols, and understand the mission of Muslim Hands’ Open Kitchen.

Maintain a positive, welcoming environment for volunteers, and develop strategies to foster long-term volunteer relationships.

5. Service User Interactions

Develop guidelines to ensure that all service users are treated with dignity, respect, and compassion in line with the values of Muslim Hands.

Train staff and volunteers on communication, conflict resolution, and cultural sensitivity.

Gather and analyse feedback from service users to continually improve the guest experience.

Establish and maintain protocols for managing difficult situations with service users effectively and with empathy.

6. Quality Assurance and Continuous Improvement

Regularly assess the performance of the Open Kitchens through audits, inspections, and service user feedback.

Identify opportunities for improvement in service delivery, staff training, and volunteer engagement.

Recommend and implement changes to SOPs based on assessments and findings.

Work with the Programme Manager and Open Kitchen Coordinator to track key performance indicators (KPIs) related to service quality and user satisfaction.

7. Blueprint for Expansion

Design a blueprint for setting up new Muslim Hands’ Open Kitchens across the UK, ensuring that they follow the same standards of service and operations.

Document key learnings from the existing Open Kitchens to create a replicable model that can be applied to future locations.

Collaborate with the Programme Manager identify potential new locations and establish expansion plans.

Ensure that the blueprint includes staffing, volunteer management, operational procedures, and compliance with local regulations.

8. Reporting & Communication

Provide regular reports to the Programmes Manager on the status of quality initiatives, SOP implementation, and service delivery.

Document and report on volunteer engagement, service quality audits, and training outcomes.

Ensure transparent communication with staff and volunteers about updates to SOPs, quality standards, and service delivery.

Qualifications and Skills

Education: Bachelor’s degree in Quality Management, Public Health, Non-profit Management, Hospitality, or a related field preferred.

Experience: 3-5 years of experience in quality assurance, operations coordination, or programme management, ideally within a non-profit or food service setting.

Strong understanding of food safety regulations and service quality standards.

Experience in developing and implementing SOPs, training programmes, and quality audits.

Excellent communication and interpersonal skills, with the ability to train, motivate, and engage staff and volunteers.

Strong problem-solving skills with a continuous improvement mindset.

Ability to manage multiple priorities and projects across different locations.

Proficiency in using Microsoft Office Suite and quality management systems.

Work Context

· The post is based in Nottingham and will involve regular travel to three Open Kitchens and potential new locations, so a valid driver’s licence and reliable transport are desired.

Some evening and weekend work may be required to support kitchen operations and events.

Deadline for applications is 4th May 2025 however we reserve the right to end the application procedure early should the right candidate be found.

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Join the friendly Carers’ Hub team and make a vital difference to the lives of unpaid carers in Lambeth.

We are looking for a Hospital Carers' Lead to join our service supporting unpaid carers while the person they look after is in hospital and during the discharge process. We know that this can be a worrying and stressful time and that too often carers do not know where to turn to for information and support. Help us make sure that carers get the help and support they need, at this critical time. 

You will play a pivotal role in developing and delivering our offer for carers which seeks to increase the identification of carers within local hospitals, improve carer support during their cared for hospital stay and following their discharge from hospital. 

The Hospital Carers Lead will be responsible for: 

• Offering tailored short-term 1 to 1 support to unpaid carers, working together to develop and implement plans to help improve carers’ experiences during the hospital stay, prepare for discharge and to address carers’ own needs. 

• Supporting unpaid carers while the person they care for is in hospital via signposting to relevant support and information about their rights. 

• Working collaboratively with partners within the hospital, to raise awareness of carers and increase identification.

If you are a passionate individual looking for a fast paced, rewarding role that will make a real difference to carers, we would love to hear from you.

About us
Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough. Our work stems from the fact that carers often go about their roles despite the toll it might take on their own wellbeing, often having to make sacrifices that hamper their own ability to lead a normal life. Whether financial, educational or otherwise, we seek to limit the challenges that carers face. We achieve this through four core workstreams: 

1. raising awareness of carers, 

2. Influencing local policy through community engagement activities, 

3. Improving carer wellbeing and

4. Connecting carers to each other and to support and training opportunities through our services. 

We welcome requests for informal chats to find out more about us as an organisation and the role. For more details, including how to get in touch, please see the Job Description.

Closing date: Friday 2nd May at 9 am. 

Interviews: Friday 9th May 

About the role

You will be based in the North East and as a key part of our schools team, help to lead, support and advise the regional team of school Pathways Coordinators, embedding the MCR programme in schools in the region.  You’ll need to be highly motivated to ensure that all care-experienced young people and those experiencing disadvantage are supported to find, grow and use their individual talents and that their education, employment choices and life changes outcomes are maximised.

Key responsibilities:

• Provide support, development, training, management and motivation to MCR staff in schools

• Support school integration of the programme and a consistently high quality standard of programme delivery

• Develop and support partnerships with the Local Councils, further and higher education institutions, local business and all MCR stakeholders

• Provide analysis of programme performance, impact and development

About you

• Experience of developing and effectively managing teams and programmes

• Self-motivated and skilled at motivating others

• Experience of or strong interest in working or volunteering in the third sector

• Experience of working within or in collaboration with secondary schools

• Excellent communication and presentation skills

• Attention to detail and ability to prioritise

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007.  Our mentoring programme is now delivered in schools across the whole of Scotland as well as South East England.  We are delighted that we are now launching the MCR programme in the North East of England and we are committed to helping the region’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities and life chances.  Our mentoring programme has profound impacts on school pupils in their confidence, wellbeing and post-school progression. MCR Mentors are volunteers who make and experience a life-changing difference.  You will be joining a friendly and supportive team who love what they do and enjoy working with each other.  We model our values and many of us are also mentors ourselves.

Benefits of working for MCR Pathways include:  33 days annual leave in first year rising to 38 days from 2nd year of employment, additional day off for your birthday,  Life Assurance - 4 x salary,  Living Pension Employer.

We are looking for a Grants Commissioning Manager to lead the charities commissioning cycle including understanding need, designing projects, performance management of delivery and reporting of impact and to develop cohesive grant giving programmes.

This is a Portsmouth based role with 60/40 hybrid working role, with maximum 2 days a week working from home.

The Charity
An inspiring and passionate social welfare charity dedicated to helping those most in need from elderly care to mental health, with a vision is to ensure individuals and families are always valued and supported. You would be joining a collaborative team with a community orientated work culture, offering fantastic benefits including 30 days annual leave, plus bank holidays. They have a growing staff of c100 people and secured over £13m last year.

The Role
Support the Head of Commissioned Grants and Director of Relationships and Funding to develop cohesive grant giving programmes and lead the charities commissioning cycle including understanding need, designing projects, performance management of delivery and reporting of impact.

Manage a portfolio of grant awards, projects and programmes on a day-to-day basis. Deliver grants through the Grant Management System.

Prepare and score applications, presenting recommendations to Grants Panels and Trustees as required.

Ensure the principles of the funding and outcomes framework are upheld against identified need and published outcomes.

Identify projects for corporate and major donor funding, ensure transparency and compliance with fundraising and grant making regulation.

Managing programme and project budgets.

Line management as required.

The Candidate

Comprehensive relevant commissioning knowledge and experience from the statutory or third sector (NHS applicants welcome) and successful Project Management Experience
Proven experience & competence of working with budgets, funding, and reporting
Experience & evidence of planning and delivering programmes, projects, and services on time
Experience in applying for funding and reporting on project delivery and outcomes
Skills and experience in building stakeholder relationships
A driving licence is required of the role to support business activities. A pool car is available
Line management experience

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

We are looking for an experienced and enthusiastic Capital Development Manager to play a crucial role in reinstating the unique man-made waterfalls in a Grade II* listed park. Supported by the National Lottery Heritage Fund, this person will demonstrate strong leadership, organizational, and problem-solving skills to guide a team of expert consultants.

The Parks Team a passionate group of professionals, who work together to maintain and improve Wandsworth Council’s parks, commons, playgrounds, allotments and other greenspaces. We are keen to recognise, value, manage and enhance the biodiversity and plant heritage of our landscapes and contribute to a healthy planet and the wellbeing of our communities.

Main Duties/Responsibilities: 

This exciting role will lead on developing designs and work plans suitable for planning permission and an application for delivery phase funding from the National Lottery Heritage Fund. Responsibilities include;

• Subcontractor coordination: Lead in the onboarding and management of a Landscape Architect to develop existing condition surveys and recommendations to RIBA Stage 3, ensuring that accessibility is considered throughout.
• Oversight of trials and structural surveys: Ensure low carbon mortar trials, asbestos investigation, gunnite removal tests, and hydrology investigations can be completed by contractors.
• Management of Environmental Impact Assessments: To understand risks to existing habitats and ecosystem services, and develop a baseline understanding of species.
• Renewable Energy Initiatives: Ensure that Landscape Architects work alongside the appointed Community Energy Organisation to integrate renewable energy solutions into final designs.
• Public Consultations: Support in the preparation, delivery, and analysis of public consultations.
• Planning Permission & Compliance: Oversee the preparation and submission of planning permission documents, including those related to energy infrastructure, Listed Building Consent, and new signage installations.
• Documentation: Contribute to quarterly reporting, and ensure detailed method statements, project briefs, risk assessments and other documents required by the National Lottery Heritage Fund are developed.
• Problem-Solving: Identify and implement workable solutions to challenges as they arise during project execution.
• Project management: In addition to conducting regular site inspections and audits to monitor progress and compliance, manage budgets, quality, and timelines, and ensure project delivery aligns with health and safety requirements throughout.

Required Skills, Experience and Attitude: 

• Heritage or listed building Project Management expertise: Proven experience in managing complex projects of >£250k on time, and within budget, including procurement, oversight of feasibility studies, and coordinating multiple stakeholders. Demonstrable knowledge of procurement legislation, supplier and contract management.
• Landscape Architecture Management: Experience working with landscape architects to translate feasibility study findings and consultation feedback into actionable design plans.
• Renewable Energy Awareness: Understanding of renewable energy initiatives, particularly in the context of heritage sites, with the ability to support feasibility studies and integrate recommendations into project plans.
• Flexible, methodical, and conscientious approach to working with a range of stakeholders.
• Strong analytical and decision-making skills, proficient in problem-solving

Desirable

• Public Consultation & Stakeholder Engagement: Skills in organizing and analyzing public consultations, ensuring community input is reflected in project plans.
• Planning & Regulatory Compliance: Knowledge of planning permission processes, including submitting applications for energy infrastructure, Listed Building Consent, and park signage.
• Technical Knowledge in Restoration & Maintenance: Strong understanding of heritage restoration requirements.
• Experience in Accessibility Audits: Familiarity with conducting and managing accessibility audits, ensuring that findings are effectively integrated into design and infrastructure improvements.
• Membership of a relevant professional body (e.g., RICS, RIBA, CIBSE, APM). 

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and attach a covering letter explaining what makes you a good fit for this role - please refer to any experience in developing projects between RIBA stages, managing contractors, timeline, and budget. 

Aftercare Manager - Community

At Thames Valley Air Ambulance, we know that everything can change in an instant. We want to give everyone in our community the best chance of surviving and recovering from their emergency.

Since August 2018 Thames Valley Air Ambulance (TVAA) has provided an Aftercare service to support our patients and their loved ones after the acute phase of their injury or illness. 

The TVAA Aftercare Service offers support and guidance to patients and their families. The service offers former patients and those close to them, help, emotional support, and advice, usually following their discharge from hospital. This is a bespoke service as the needs of patients and their families can vary considerably. It can involve meeting a patient and ‘filling in the gaps’ of the treatment that was provided as they may not be able to remember. It could involve meeting a bereaved family or facilitating a reunion of a patient and the crew that provided them with care. It can also involve signposting to other services and charities where a need is identified for more specific support. 

This is an exciting time of growth for Thames Valley Air Ambulance as we embark on the delivery of our new organisational strategy. One of the core goals of our new organisational strategy is that ‘We care beyond the scene’ and in order to be able to grow with the organisation, the Aftercare team is expanding.

This is an exciting opportunity for a committed individual to become part of the Aftercare Team in the position of Aftercare Manager - Community. You will be an integral part of the Aftercare service focusing on helping our patients transition back into their community as they recover. Sadly, the reality is that some of our patients due to the severity of the illness and injuries we attend to don’t survive and so we also work very closely with people who have been bereaved in the community.

You will be predominantly based in the community visiting with our patients, their loved ones, the bereaved and bystanders in their community setting. As such, we’re looking for someone who has the experience and confidence of operating autonomously in the community but equally relishes being part of a respected wider team working towards a common goal. You should also be confident communicating via the telephone and other virtual means.

TVAA provides critical care to the counties of Berkshire, Buckinghamshire and Oxfordshire. This means that you will need to be confident driving in this footprint, in order for us to see our patients in their preferred environment.

You should have a strong clinical background and although this will not be a clinical position, you will need to be adept at tailoring your approach when discussing and explaining complex and sensitive clinical information to our patients often when they are at their most vulnerable. 

You will forge strong links with your Aftercare colleagues, clinical teams and other members of the charity to help provide appropriate opportunities for our patients and their loved ones to engage with Thames Valley Air Ambulance when they wish to support us in our work. 

This is an immensely privileged role to hold, and we expect to see the pride, passion and your professionalism shine through in developing and delivering our Aftercare service.

We offer a competitive salary and great staff benefits such as.

• 25 Days holiday (FTE)  (Rising to 30 days  after five years’ service)

•  Holiday Trading

• Free annual Flu Vaccination

• Option to purchase a Blue Light Card

• Employee Assistance Programme

• Company Pension Scheme

• Health Cash Plan

Successful appointment to this post will be subject to a DBS check

Closing date: 6th April 2025 at 11.59pm.

Interviews will be held: Week Commencing 21st April 2025. 

Application is by CV and a covering letter addressing the Essential and Desirable competencies as laid out in the Job Description.

You may have experience of the following: Community Aftercare Lead, Community Support Manager, Patient and Family Liaison Manager, Community Recovery Support Manager, Community Integration Manager, etc.

REF-220 561

Salary: Grade 3 - £31,133 per annum and excellent benefits

Manchester

Fixed term contract until 30th September 2025 with possibility of extension pending funding

Full time - 37.5 hours a week

Closing date: Sunday 4th May 2025 at 11.30 pm

 Interviews: Tuesday 13th May and Wednesday 14th May 2025

Do you have experience with trauma-informed and person-centred support? Based in Manchester, we are looking for two Navigators to help work between partner organisations and adults to provide positive collaborate outcomes. If you want to make a difference in your local community, this might be the role for you.

About the role

You will provide Early Help Support for Adults facing multiple disadvantages via the ‘Bringing Service Together for People in Places’ (BST PiP) programme for Manchester and the national Changing Futures programme.  Your role will be to work directly with adults liaising with linked agencies and services in the community to improve outcomes. Your will need a collaborative, trauma-responsive and person-centred approach to achieve this.  You will identify blocks and barriers within existing systems and find solutions to make wider and transformational change locally. We put the involvement of people with lived experience of multiple disadvantages at the heart of delivering this service and in co-production of future delivery.

About you

You will need experience of delivering frontline services, supporting adults from diverse backgrounds with multiple and complex needs and/or multiple disadvantages. You will need to demonstrate a good understanding of Manchester based services and community assets, be able to represent Shelter externally and have an appreciation of the barriers and personal difficulties faced by people accessing local services. Proactive, creative, and collaborative in your approach, you will have great relationship building skills, a flair for leading change and the confidence to challenge the status quo.  You will also have demonstrable experience of working with volunteers and co-production to make decisions.

Benefits

In return we offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time colleagues), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

About the team

The team will be made up of six Navigators based across the City of Manchester, as well as a Peer Coordinator and Peer Mentors. You will hold your own caseload, supported by the Team Leader.  You will work alongside Navigators who are based within partner organisations at the Big Life Group and Back on Track, as well as a team of peer volunteers. The team is responsible for contributing to Shelter’s wider community priorities and work with internal colleagues to deliver our strategy.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

How to apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the six bullet points in the About You section of the job description (download below) of no more than 350 words each. Please provide specific examples following the STAR format. Applications without both a CV and supporting statement will not be considered.

Please ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
• We enable decision making
• We create change and align behind our strategy

Part-time post: pro-rata 2.5 days per week, parental leave cover until December 2025 with possible scope for extension

Spectra CIC delivers peer to peer counselling services across London. The post holder will coordinate Spectra’s LGBTQ+ Youth Counselling Service. This will include the delivery of counselling sessions, client allocations, service development and waiting list management. In addition to liaison with members of the counselling team.

You will have good understanding of the health and well-being needs of young LGBTQ+ people, and an understanding of access barriers in underserved groups within communities.

You will have a good working knowledge of Office programmes including Excel, Word and PowerPoint.

To better serve marginalised communities we currently particularly welcome applications from trans people, people of colour and/or those with key language skills.

The role offers a combination of working online and at Spectra’s office based in South London.

Please complete and return the application form, including the personal statement and diversity monitoring form from our website – we do not accept CVs or incomplete applications.

The Regular Giving Campaigns Manager will play a key role in growing donations to the College’s Annual Fund by leading on the strategy, execution, and analysis of fundraising campaigns to drive funding for student support. This includes managing telethon campaigns, digital and print appeals, and ensuring smooth delivery with internal and external partners. 

The role also includes stewardship and retention activities, such as publicizing the impact of regular giving and managing the 1509 Society donor circle. The manager will support major donor identification and growth, oversee the regular giving budget, and stay updated on fundraising trends and best practices. There is some CRM and data management, focusing on donor segmentation, analysis, and improving data quality. 

This role is critical to increasing participation among alumni, ensuring sustainable funding for student support and College priorities.

Key Responsibilities
Campaign Planning, Execution & Analysis

• Lead all Annual Fund campaigns, including telethon, giving day, digital and print appeals, which seek to generate funding towards student support, increasing participation among alumni and community base year-on-year. Work with external vendors and internal stakeholders to ensure smooth campaign delivery.
• Plan, lead and execute all telethon campaigns including caller recruitment; training and supervision of callers; production and distribution of pre-call and post-call materials; data segmentation, handling, and analysis to ensure smooth-running of campaigns.
• Prepare Annual Fund communications such as leaflets, letters, and other materials from idea through to drafting, design, printing, and mailing.
• Analyse the efficacy of past appeals to improve performance and lead on identifying trends and donor interests to significantly improve the targeting of appeals.
• Produce reports on progress of Annual Fund activities with relevant metrics and propose appropriate responses to these results.
•  Establish and maintain an understanding of the College’s academic objectives and their relationship to the Development Team priorities.
• Understand the financial position of the College and be confident in articulating how Development activity impacts upon the work of the College, both now and into the future.
• To be responsible for the regular giving budget and resources.

Stewardship, Engagement & Retention

• Help publicise the impact of regular giving to alumni and friends of the College, including writing for newsletters, the website, and social media.
• Develop and deliver stewardship activities for regular donors.
• With colleagues, ensure timely follow-up on pledge renewals and recurring gifts to improve donor retention and engagement.
• Manage and grow the 1509 Society donor circle, and work with the Development Director and Senior Development Executive to identify regular donors to move into the pool of potential major donors.
•  Attend relevant College, donor and alumni events throughout the year as required.

CRM & Data Management

• Manage and update donor data in the CRM to ensure accurate and secure record-keeping.
• Analyse fundraising data to track performance and refine strategies.
• Ensure compliance with data protection regulations and proper stewardship of donor information.

Training

• Demonstrate a commitment to ongoing learning and development and participate in training relevant to the role.
• Keep up to date with regular giving trends, benchmarking, best practice, professional standards, regulations, and new approaches.

General Duties

The post holder will be required to:

• Be familiar with, and work in accordance with, all College’s policies and procedures.
• To participate in training and development required by the College.
• To be willing and prepared to undertake any other duties as directed by the Development Director. The job description may be subject to review in consultation with the postholder.
• To be vigilant and take responsibility for ensuring the Development department and College property and equipment is kept safe at all times. 
• To ensure all personal data relating to individuals is kept confidential in accordance with College policies and relevant data protection regulations.

Person Specification
Essential skills

• Experience in regular giving, fundraising or marketing within a nonprofit, higher education, or similar environment.
• Strong communication and writing skills with the ability to craft compelling donor appeals and stewardship content.
• Ability to plan, manage and execute multiple fundraising campaigns and meet deadlines.
• Attention to detail, particularly around donor data management and gift tracking.
• High degree of professionalism, tact and diplomacy, and commitment to donor confidentiality and data protection.
• Ability to work well with internal teams and external agencies to coordinate campaign execution.
• An understanding of digital marketing and the use of social media in fundraising.

Desirable skills

• Educated to degree level or equivalent
• CRM/database management experience, particularly with fundraising platforms (preferably Raiser’s Edge)
• Experience managing telethon, Giving Day, or other mass fundraising campaigns, ideally in a higher education setting.
• Knowledge of best practice and trends in fundraising for education and alumni engagement.
• Familiarity with the University of Oxford or a collegiate university environment.
• Experience of recruiting and working with young adult volunteers in a professional setting. 

Terms and Conditions of Employment
Appointment

This appointment is offered as a full time, permanent contract. There is an initial probationary period of six months. The appointment will be conditional on verification of the successful candidate’s ‘Right to Work’ checks and subject to the receipt of satisfactory references and medical clearance through the University’s Occupational Health Services.

Salary
To be paid on the College Grade 6 scale depending on experience. Advancement up the scale is on merit.

Hours of work
Full time 35 hours each week. Standard hours are from 9am until 5pm, with an unpaid hour taken for lunch, Monday to Friday.

Certain events in Development will require attendance outside of these core hours, notably the annual Telethon which is run over 2-weeks, and will likely amount to two weekends, plus 2 extra hours per day for 1-week.

The postholder will be required to work the hours necessary to fulfil the job requirements and subject to operational needs. A willingness and ability to adopt a flexible approach to working hours and duties is essential according to the requirements of the College.

Benefits

• Pension - Eligibility to the Oxford Staff Pension Scheme (OSPS). The successful candidate will be entered into this scheme automatically on joining, but on-going membership of the scheme is optional.
• Salary Exchange Scheme - If you join the Oxford University Staff Pension Scheme you will also be enrolled into the Salary Exchange Pension Contributions Scheme on or around three months after joining Brasenose staff.  This scheme is financially advantageous both to the employee and the College as the employer.
• Annual leave - The holiday year begins on 1 January and ends 31 December. The paid holiday entitlement for a full-time contract is six working weeks (30 days) annual leave (5 days to be taken over Christmas break) plus statutory Bank Holidays.  The remainder to be taken at such times and shall be mutually convenient, and agreed in advance. Bank Holidays which fall within the full terms of the University of Oxford are normally worked, for which compensatory time off in lieu will be given. The holiday year runs from 1 January to 31 December.
• Meals - Employees are entitled to take lunch free of charge, when the kitchen is open.
• Welfare Support - Employee Assistance Programme – a free confidential telephone helpline and online medical guidance.  Free annual flu jab.
• Travel Pass Loan - a discounted travel scheme is available with monthly deductions from salary.
• Cycle to Work Scheme/Bike Loan - monthly deductions from salary.
• Sports Facilities - Access to the University Sports club.
• University Card - for discounts in shops, cafes and restaurants and University Leisure facilities.

Location: London

Contract: Permanent

Salary: £40,000

Closing Date: 27 April

Are you a Media, PR & Digital Manager looking for a new opportunity?

Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Media, PR & Digital Manager to join our team.

About the role

The Media, PR & Digital Manager leads and supports the delivery of flexible, cost-effective and class-leading media, marketing, and digital communications. This role ensures MSSC achieves its objectives across campaigns, fundraising and policy through targeted and effective profile building in the media and across multiple online platforms.

The post holder will manage media communications activities, delivered in-house or outsourced as appropriate, to meet the needs of MSSC while maintaining the charity’s image, values and stakeholder engagement.

Responsibilities

Media & Public Relations

• Proactively explore national and regional opportunities for media coverage, establishing effective media links to raise the profile of the organisation.
• Lead and coordinate integrated media campaigns alongside digital marketing efforts for maximum impact and coverage.
• Support communication with MSSC’s internal and external stakeholders on sensitive media matters.

Marketing & Digital Communications

• Manage and coordinate the use of digital channels, including intranets, websites and social media.
• Lead the development and support of the DAMS (Marketing Hub) to facilitate effective brand and campaign management.
• Contribute to the production of high-quality, on-brand marketing materials, ensuring they meet deadlines and engage target audiences.
• Assist with website development and paid digital marketing campaigns.
• Develop and maintain MSSC’s social media channels and other digital communication platforms.

Requirements

• Degree graduate or equivalent and experience in a communications environment.
• Experience in a similar role.
• Experience in developing and maintaining good working relations with journalists and media specialists.
• Excellent written and verbal skills with good attention to detail.
• Understanding of principles of media, PR, social media and communications.

For further information, please download the Recruitment Pack. If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

This role is ideal for someone who enjoys being at the heart of an organisation’s operations—helping to keep the corporate services running smoothly, so that our Education and Supporter teams can focus on delivering impact through our programmes. 

Both nationally and internationally, public discussion and political debate are increasingly polarised and divided. Social media, fake news and new technologies such as AI can create echo chambers, where claims pass unchallenged, and different views are hard to find. The English-Speaking Union shows that there is a more constructive and collaborative path.  The ESU was founded in 1918 to build greater understanding and friendships between people and nations. We are an educational charity with international reach, with an ESU in over 50 countries. Today our work is focussed on training young people in oracy – speaking and listening skills, in critical thinking and self-expression - to build skilful communicators and engaged citizens and leaders.  

The English-Speaking Union and our work is more important now than ever.  

he Corporate Services team provides essential strategic and operational support across the organisation. Our governance function oversees compliance, risk management, and performance frameworks. The finance team manages budgets, financial planning, and reporting. All of this contributes to effective decision making. We are also responsible for looking after our properties, which includes maintaining oversight of two commercial leases, and maintaining Dartmouth House which is a grade II* listed events venue and our Head Office in Mayfair. 

Purpose of this role  

The Business Support Administrator will provide high quality support to the Board of Trustees and its sub-Committees, and the Chief Operating Officer. This role will work closely with the Executive Assistant to the Director General. 

Responsibilities and Expectations  

• Provide high-quality administrative and organisational support to the Chief Operating Officer, helping to ensure smooth day-to-day operations. 

• Coordinate the preparation and timely circulation of agendas, papers, minutes and action logs for Board and Committee meetings. 

• Monitor and report on progress against Board and Committee actions, ensuring timely follow-up and delivery 

• Support the delivery of the annual Board effectiveness review, gathering feedback and helping to implement improvements. 

• Assist with the planning and delivery of the annual external audit, working with colleagues and auditors to meet key deadlines. 

• Maintain key registers including the Gift & Hospitality Register, Declarations of Interest, and compliance trackers. 

• Facilitate due diligence checks as needed, liaising with legal advisors to ensure accuracy and compliance. 

• Maintain the organisation’s contract register, tracking review dates and supporting internal contract reviews and renewals. 

• Deliver one-off projects and provide flexible support across the Corporate Services team as required. 

Skills and Experience  

• A track record of providing secretariat support, including minute taking. 

• Excellent administrative skills, highly organised with very good attention to detail. 

• A tactful and conscientious individual who can navigate through complex situations 

• Understands the importance of maintaining confidentiality

• A good understanding of charity governance. 

• Strong written and oral communication skills. 

• A motivated self-starter who can quickly translate issues into solutions. 

• A team player who can quickly build trusted relationships at all levels. 

• Strong communication and interpersonal skills. 

• Can confidently and professionally challenge and hold people to account. 

• The ability to manage several projects simultaneously whilst working at a high standard.

• Excellent IT skills including Microsoft Office. 

Are you an experienced product manager with excellent people leadership skills, seeking a challenge where you can make a real difference?

�� Location: Hybrid (expectation to travel for team days/as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £64,866.26 - £71,352.88 dependant on experience

What is the Head of Product?

The Head of Product Management is a newly established role at MSI UK, responsible for driving product management through strategic business analysis and leadership. You will have extensive experience in this, or a similar role applying your product leadership experience to shape digital strategy, develop impactful healthcare products, and guide a team of 6 Product Owners.

The vision for Product Management in MSI UK as a healthcare organisation ensures digital, data, and technology solutions are strategically aligned, user-centric, and drive operational efficiency. This is a unique opportunity to apply your product expertise in a growing and critical healthcare organisation, driving the strategy and development of core digital products. In this role, you will shape impactful solutions that support over 110,000 clients annually.

The Head of Product Management will lead the Product Function with an iterative and agile approach, optimising operations by streamlining manual and complex processes. This role focuses on delivering intuitive, user-friendly digital platforms that enhance the client experience and drive business efficiency.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

The Head of Product Management will drive the growth and maturity of a newly established team, ensuring digital products and services support healthcare delivery. This role shapes and executes a product strategy aligned with MSI UK's mission to enhance client care through innovative, user-centered, and data-driven digital solutions.

Responsibilities include:

• Define and communicate a product vision that aligns with strategic healthcare objectives.
• Lead the development, launch, and continuous improvement of digital solutions.
• Build partnerships, negotiate terms, and ensure vendors meet expectations and legal standards.
• Partner with internal and external teams to ensure alignment and adoption of digital products.
• Develop, motivate, and mentor a cross-functional team of product owners.
• Lead user research and leverage health industry trends and emerging technologies.
• Use data analytics to monitor performance and derive actionable insights.
• Provide clear reporting on product progress and outcomes to key stakeholders.
• Work with stakeholders to understand strategies and lead the development of digital roadmaps.
• Stay updated with health industry and technology innovations.
• Reporting: Implement and deliver regular reporting on product development progress and performance metrics.
• Support demand management and technical project management to ensure successful delivery of digital products and enhancements.

What we’re looking for:

• Extensive experience in product management and business analysis in agile environments, ideally in healthcare or charity sectors.
• Strong collaboration skills to foster cross-functional teamwork and a culture of test-and-learn innovation.
• Excellent communication and presentation skills, able to engage stakeholders at all levels and translate complex problems into digital/data solutions.
• User-centric mindset with the ability to balance diverse stakeholder needs (e.g., clients, clinicians, operations).
• Proven leadership of cross-functional teams, with hands-on capability when needed.
• Experienced line manager with a focus on coaching, performance management, and team development.
• Strategic and analytical thinker with a passion for innovation and problem solving.
• Skilled in vendor and partner management and experienced in driving digital/product frameworks and continuous improvement.
• Strong prioritisation skills across diverse workstreams, with financial acumen and stakeholder management.
• Proven ability to measure and improve product performance (e.g., SLA, usage, scalability).
• Deep understanding of agile product lifecycle and technical concepts, able to communicate effectively with non-technical audiences.
• Knowledgeable in current/emerging digital tech, particularly AI, and how it supports strategic goals.
• Willingness to work flexibly, including occasional weekends and national travel.

Digital Marketing Manager

We are seeking a talented, experienced and proactive Digital Marketing Manager to join the charity at this critical and exciting stage of growth and development.

This is a fantastic opportunity to work in a small but hard-working marketing team at the national charity caring for the NHS, and to lead on the development and delivery of the digital marketing strategy. 

This is a remote role offering flexible working. 

Position: Digital Marketing Manager

Location: Remote (monthly meetings in London and occasional travel to the Midlands)

Salary: £45,250

Hours: Full Time (35 hours per week) with excellent flexible working culture

Contract: 12 month fixed term contract

Closing Date: Monday 21st April 2025

The Role

The organisation is uniting for better healthcare, for everyone. Working with over 230 NHS member charities across the UK, they break down barriers to access, ease pressure on the NHS, and improve healthcare experiences for patients and staff.  This is a very exciting time to join the organisation as it takes forward its strategy following the successful Covid-19 urgent appeal.

As the mission evolves, digital channels and digital marketing practices need to evolve with it, and this role is all about ensuring that digital opportunities are maximised and that learnings are shared and applied across the entire organisation – helping to achieve brand and fundraising objectives. 

Key responsibilities include:

•Delivery of the digital marketing strategy – developing key tactics and monitoring KPIs

•Website, Google Analytics, Google Grants and paid social management.

•Championing digital knowledge and expertise

•Agency management

•Collaborative working

About You

You will have experience of:

•Delivering digital marketing campaigns and activities in a communications, marketing or fundraising environment

•Managing digital channels, including websites, analytics platforms, and social media accounts. 

•Working with key digital marketing tools including GA4, Google Console, Google Grants, Umbraco, Meta Business manager and others where relevant. 

•Implementing SEO across digital channels. 

•Monitoring and evaluating digital activity, with good analytical skills and ability to apply insights into practice.

•Managing digital audiences and using digital data to understand audiences. 

•Managing external agencies and getting the most out of them. 

•Working in a team and cross-functionally to support the delivery of team objectives.

Benefits Include:

•10% Employers Pension Contribution

•28 days annual leave plus Bank Holidays as a minimum

•Flexible Working

•2 hours per week Wellbeing time out for full time staff

•Apprenticeships, training and development opportunities

•Health Cash Plan

•Company Rewards

•Plus many more great staff benefits!

Please upload your CV and a covering letter outlining which vacancy you are interested in , your interest in the role, how you meet the criteria of the role. The covering letter should be no more than 2 sides of A4.

Equality and Diversity

The charity is committed to inclusivity and representing the diversity of the communities, it serves. We welcome and encourage applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.

Other roles you may have experience of could Digital, Digital Marketing, Digital Marketing and Communications, Digital Communications, Fundraising, Campaign, Digital Manager, Digital Marketing Manager, Digital Marketing and Communications Manager, Digital Communications Manager, Fundraising Manager, Campaign Manager, Digital Marketing Officer, Digital Marketing Executive. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.