Service Delivery Manager Jobs

£48,600 - £52,900 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

This is an exciting new role within our Strategic Communications, Campaigns and Brand team. The Senior Strategic Communications and Campaigns Manager will be leading strategic content and public affairs within Prostate Cancer UK.

You’ll drive all our major campaigns and the development of the multiyear messaging narrative, all while directing and collaborating with a diverse and talented team of specialists. Your work within strategic communications and campaigns will inspire action and drive positive change for men with, or at risk of, prostate cancer.

Working closely with the Head of Strategic Communications, Campaigns and Brand you’ll outline and develop our narrative to our audience and communities, ensuring our campaigns are integrated across the Communications directorate and the wider organisation. You’ll manage the strategic content and public affairs teams as the key point of contact of our external public affairs agency.

What we want from you

You’ll have strong experience in scoping, developing and delivering effective and compelling communications and major strategic campaigns. 

A strategic thinker who can drive results and think long-term. You’ll be working on policy issues and successfully developing a multi-year narrative. while balancing getting involved with the team and the details.

You’ll be a strong collaborator who can build great relationships with different Communications team, Fundraising and external partners. You’ll be a natural leader who knows how to inspire and manage a team, supporting creativity while meeting deadlines and objectives. You’ll be an excellent communicator – who’s comfortable communicating complex technical information to general audiences.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We’re all here for the same reason: to give every man the power to navigate prostate cancer.

We're committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.

Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 8th December 2024.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 9th December 2024. The interview process is expected to consist of two stages. 

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Job Title - Managing Director of Children’s Services Development and Innovation

Contract - Permanent

Hours - 35 hours per week

Salary - To be negotiated

Location - Coram Campus London

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About the role

This leadership role reports to the CEO and is the driver in the group for advancing our commercial data, consultancy and membership services for local and national government to advance outcomes across children’s services and related areas.

Coram-I drives advancement of outcomes through data, insight and consultancy services, including the Coram Innovation Incubator whilst CoramBAAF is the leading national professional membership body for adoption, fostering and kinship providing tools, advice as the UK community of practice and policy.

This is a key opportunity for an entrepreneurial and ambitious multi-functional leader with strategic commercial expertise in management consultancy/member services to build on and develop these established platforms by bringing the personal leadership authority and enterprise to develop the business and achieve change in systems, processes and delivery methods to benefit children. 

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 23.59pm 8th December 2024

Interview Date: To be confirmed

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Community Drug and Alcohol Recovery Services (CDARS) is a charity organisation that provides psychological and social support to drug users and their family members.

As part of this work, it has built a track record of working with service user representatives, service user Councils and networks and service user involvement teams. This includes creating a strong Volunteer, Peer Mentor and Recovery Champion network and supporting them through training, supervision and access to additional personal and professional development areas.

The WCDAS and RCDAS Treatment services, led by South London and Maudsley (SLAM), are a community substance misuse ‘partnership’ service that offers a broad and inclusive range of support and treatment options for those seeking recovery from Substance use. This includes access to medical, psychological, and sustained recovery sessions within the Boroughs of Wandsworth and Richmond.

The Community Involvement Co-Ordinator (CIC) will deliver positive and improved outcomes for service users across both Boroughs. This will include creating solid relationships with other partners within the voluntary and community sector (VSC), including Job Centres, Work programmes, local businesses, and employers, to improve outcomes for service users through enhanced re-integration opportunities within the local Community. Another focus of the post will be to manage the Community Involvement Worker (CIW) ,  who will work closely with the Manager to recruit, train and nurture peer mentors and service user representatives. This support will aim to build capacity and visible recovery across the boroughs. Both post-holders will help develop, train and nurture meaningful service user involvement through the Service User Council network and its representatives throughout the treatment system.

The post holder will need to work under the directives of the CDARS Wandsworth Management Team, with the objective of facilitating engagement in all aspects of service user involvement. The post holder will be expected to foster and develop good working relationships with staff at all levels within the partnership and establish good working relationships with other agencies, both voluntary and state, within the two Boroughs.

Flexible with 2 days per week in our London Head Office - Park Street, London Bridge

Closing date: Thursday 12th December at 11:59pm

Whizz Kidz is transforming. It is an exciting time to join us as Partnerships Development Manager as we embark on an ambitious strategy for the next three years. As a senior member of the Corporate Partnerships team this role will work closely with the Head of Partnerships and play a key role in identifying, securing, developing and delivery of long-term relationships with companies – both large and small – so we increase the number, scale and value of corporate partnerships with the goal of providing more sustainable support for Whizz-Kidz. To achieve this, you will play a leading role in proactively identifying, researching and quantifying opportunities across priority sectors, manage your own prospect pipeline and work with internal teams to create a clear case for support that will help deliver long term shared purpose and shared value partnerships with clear synergies. You will play your part in helping build the Whizz Kidz brand, grow influence, drive income and deliver the organisational strategy.

Whizz Kidz: the facts

Over 75,000 young people aren’t getting the wheelchair or support that fully meets their needs. Without the ability to be independent young wheelchair users are restricted in their ability to socialise and participate in society.

We’re here to change that.

As the UK’s leading charity for young wheelchair users (up to 25 years old), we empower young people by providing the wheelchairs, equipment, support and confidence-building experiences they need, and campaigning for a more inclusive society.

And we won’t stop until they are mobile, enabled and included.

The Fundraising and communications team at Whizz Kidz raises around 95% of the income to fund the work of the charity and supports the generation of funds through on and offline publications, develops our social media and website presence and leads on PR activities.

The person

As the Whizz Kidz Partnership Development Manager you will be expected to get into the heart of the organisation, understand our ambitions and use your passion, knowledge and skills to help identify and deliver new mutually beneficial corporate partnerships. You will the experience and knowledge of how to identify and quantify the right opportunities for Whizz Kidz and know what it takes to win and manage different types of partnerships – employee engagement, strategic and brand and commercial. You will have strong written and verbal communication skills, be comfortable presenting and willing to develop and learn new skills. You will be keen to play a key role within the fundraising and marcomms team to help maintain a positive culture, use your strong relationship management skills internally and externally, help increase brand awareness and unlock vital income to create positive change for young wheelchair users and their families.

Key accountabilities

• A key role in the Partnerships team focused on generating long term sustainable income (unrestricted/restricted) from the corporate sector by developing income first multi-year employee engagement, strategic and commercial partnerships.

• Create and deliver engaging and targeted new business proposals, pitches and presentations as well as creating compelling and persuasive case for support with innovative, commercially-minded ideas to secure and establish successful new partnerships.

• Lead role in helping the Partnerships team achieve its financial targets through new and existing partnerships while working closely with Head of Partnerships to monitor income against budget and develop financial reports.

• Lead role in researching and quantifying opportunities alongside identifying and cultivating relationships with new prospects with a view to securing face to face meetings, delivering presentations and securing long-term support.

Person specification

Skills and knowledge

• Strategic outlook with ability to think creatively, commercially and embrace innovation

• Strong negotiation skills with ability to make financial asks

• Strong written communication skills with the ability to write compelling cases for support and adapt communications to different audiences

• Strong verbal communication and interpersonal skills with the ability to network and build relationships at all levels – internally and externally

• Ability to prioritise a varied workload, work calmly under pressure, meet deadlines and be solution focused

Experience

• Previous experience in a Corporate Partnerships role with success in securing a varied portfolio of partnerships.

• Strong knowledge of fundraising and changing trends especially across corporate partnerships and aware of the environment we are currently operating within.

• Demonstrable experience of strong partnership development, securing new business and excellent relationship management skills

• Experience of researching, preparing and delivering high-quality new business approaches/pitches to help engage potential partners

• Confident building and managing a prospect pipeline including employee engagement, strategic and commercial opportunities across different sectors

• Comfortable networking and working with colleagues and stakeholders at all levels

• Previous knowledge of fundraising databases and using data insights

• A ‘can-do’ attitude, solid decision making skills and ability to work independently

• Able to work flexibly and creatively to respond to the emerging needs

Please note: This post is subject to a Basic level DBS Disclosure, which will be sought prior to the confirmation of a job offer.

A few perks

The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides for everyone!

Annual leave: 25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).

Christmas closure: In addition to annual leave, employees get three days of paid Christmas leave.

Cycle to Work: This is salary sacrifice scheme provided by Cycle Scheme Ltd (part of Black Hawk), which allows you to purchase a bicycle up to the value of £1,000, saving tax and NI.

Maternity, paternity, adoption and surrogacy: Upon completing 1 years’ service by the Expected Week of Childbirth (EWC), or Expected Date of Placement (EDP) in the case of Adoption or Surrogacy, anyone on maternity leave will receive 8 weeks full pay (inclusive of statutory pay) and a return-to-work payment of 4 weeks full pay after six months of having returned to work. Anyone on paternity leave will receive 4 weeks full pay (inclusive of statutory pay).

Pension: Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.

Simply health: Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.

Season ticket loan: An interest free loan of up to £5,000 following the successful completion of the Probationary Period.

Wellness Days: Two days per calendar year for employees to take off for any reason that you chose.

To apply

For full details and to apply, please click the apply button. 

Closing date: Thursday 12th December 2024 at 11:59pm

Brigstowe is recruiting a Fundraising Manager

Do you have a strong track record in successful fundraising and want to make a real difference for people living with HIV? 

We are looking for an experienced and enthusiastic Fundraising Manager to lead, develop and implement our fundraising strategy. This is an exciting time to join Brigstowe as we aim to build on the fundraising growth and development from recent years and move our income generation to the next level. 

Your role 

Your key purpose will be to grow our income from a range of sources, with a key focus on trusts and foundations. This is a senior role within Brigstowe and you will be leading fundraising, able to quickly gather the information you need to make successful applications and work with service leads as required to exceed funder expectations.

You will be responsible for managing relationships with funders and donors, delivering excellent supporter stewardship and building on successful corporate and community fundraising. 

About you 

You will be an excellent communicator and relationship manager with a strong track record in securing both large and small grants. You will be passionate about great supporter experience and have successfully grown and developed income streams.

You are ambitious and creative with a positive attitude. You are committed to working within Brigstowe’s service delivery ethos of respect, empowerment and inclusion. 

About us 

Brigstowe supports anyone living with or affected by HIV in Bristol and the surrounding areas. We offer a comprehensive and holistic range of services including advice & support, a peer support group and peer mentoring. 

We pride ourselves on treating our clients with respect and dignity, with the highest regard for confidentiality. We work hard to ensure that our award winning services are accessible, person-centred, non-judgemental, professional and of a high quality at all times. 

As well as joining a collaborative, supportive, motivated and dynamic team, you will receive:  

• 26 days holiday per year plus bank holidays (pro rata)  

• 6% pension contribution   

• Ongoing training and development opportunities   

• Regular one-to-one supervision  

• Flexible/remote working options available on discussion with line manager (some office working is required) 

• Cycle to work scheme 

Salary:  £36,124 to £37,938 Full-time equivalent (point 26 to 28 on the NJC payscale) 

Hours: Full-time or part-time considered (minimum 3 days per week) 

Contract:  Permanent  

Closing date:   Midday on Wednesday 11th December 2024.  Shortlisted candidates will be notified on Thursday 12th Dec. 

Interview date:   Monday 16th December 2024 at The Old Coop, Ground Floor, 40-42 Chelsea Rd, Bristol, BS5 6AF  

HOW TO APPLY:   

• Ensuring that all requests and 1st & 2nd level queries (phone, email and in-person) are responded to promptly and effectively including providing tours of the Centre to prospective members.
• Interacting with members on a daily basis, delivering a superb experience
• Full responsibly for bookings & payments for all Classes, Clubs, activities, services, membership fees, etc. on the online system the Centre uses (training will be provided)
• Promoting all membership, classes, clubs, activities, special events and services with respective prices and availability to members and visitors
• Processing applications for membership and volunteers as per the Centre’s process.
• Managing drop-in activities which take place weekdays from 9 am to 12 noon. 
• Organising room setup requirements for activities, especially classes, meetings and events
• Maintaining the professional appearance of the office at all times, including ensuring front office filing systems are maintained and up to date
• Training and managing volunteers supporting the front office, Front Office Assistants, ensuring they are aware of their responsibilities and performing to a high standard
• Responsible to making sure members renew on time and membership renewal is up to date.
• Responsible for maintaining all notice boards in the Centre and keeping them up to date with correct posters and announcements.
• Receive and help with various deliveries ensuring everything is received properly and is kept in its correct place.
• Maintaining the activities list, class and clubs registers and the login/out ledger and visitors log for all members, visitors and volunteers.
• Making sure the relevant Health and Safety requirements and other obligations are being met and correctly observed
• Reporting any maintenance issues quickly and clearly to the Community Manager
• Overseeing and ensuring that all administrative processes are carried out in line with the Centre’s policy
• Opening the Centre in the mornings and possibly closing in the afternoon.
• Reconciling money received on a daily basis reporting this to the General Centre Manager
• You might be required to attend/support events out of working hours including weekends. You will receive time off in lieu for any hours you work over your contractual hours

What you need to have?

• Excellent knowledge and understanding of IT systems including MS Office (Word, Excel and PowerPoint).
• Strong organisational skills & ability to multi-task
• Experience of working in a similar role and environment
• Able to demonstrate your ability to provide high quality customer service
• Good numeracy and literacy skills and an eye for detail and accuracy
• Self-motivated and able to work under pressure and on your own initiative without ongoing direct supervision
• Be an enthusiastic, flexible and adaptable team player.
• Understandings the importance of safeguarding
• Ideally living locally or within easy commute to Centre

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Peer Support Service Manager
Ref: 616
Salary: £27,500 per annum
Hours: 37.0 hours per week, Mon - Fri
Contract: Permanent
Working base: HQ, Flitwick
Area covered: Central Bedfordshire, Bedford and Milton Keynes.

Job Purpose

This role is an exciting opportunity to join, manage and support our Peer Support service which offers Peer Support group sessions in Central Bedfordshire, Bedford and Milton Keynes. This is a varied role where the post holder will be responsible for coordinating the day-to-day operations of the service and for the line management of Peer Support Coordinator, Peer Mentor Facilitator, Peer Support Workers and volunteers across BLMK.

The role will also involve the assessment and processing of new referrals and leading and supporting on more complex cases that may require intervention for suitability. The success candidate will work with the Lived Experience Operational Services Manager to ensure that the Peer Support service consistently provides quality support for service users and is managed effectively in line with KPI’s.

Key Responsibilities

• Operate a Peer Support service including peer support groups and mentoring across localities in Central Bedfordshire, Bedford Borough and Milton Keynes and ensure outcomes which supports individuals with mental health and wellbeing needs in line with Mind BLMK’s agreed Peer Support model and requirements as well as contract requirements.
• Carry out assessments on individuals’ suitability for Mind BLMK’s Peer Support service in line with the Access to Service procedure.
• Work with the Lived Experience Operational Services Manager to ensure regular involvement of service users, volunteers and staff on local service delivery, organisational matters and wider mental health strategies.
• Provide cover and support for Peer Support groups and mentor facilitator in line with service needs.
• Spend time regularly in each location, ensuring best practice is in place across all aspects of the service, from assessment & delivery to data input & reporting.
• Work with the Lived Experience Operational Services Manager to support a team who bring their Lived Experience of mental health to their roles, keeping an up to date understanding of working with and managing those with Lived Experience.
• Maintain an effective workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of Peer Support Coordinator, Workers, Mentor Facilitator and volunteers).
• Provide the infrastructure Peer Support Workers need to deliver the support safely and confidently, including identifying and implementing opportunities for upskilling, progression and training.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: Wednesday 26th November 2024 
Interview date: TBC
Please note: We reserve the right to close this advert early if enough suitable applicants apply

Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Do you have retail and people management experience? Do you have a passion for delivering great standards and developing your team? Do you want to be part of something exciting that will truly make a difference to the lives of people around you?

Then we might have the perfect job for you!

Retail Shop Manager and Assistant Shop Manager roles - Brockworth
Location: Brockworth, Gloucestershire
Shop manager salary: £25,340.04 FTE (32-40 hours per week, across 4-5 days)
Assistant Shop manager salary: £23,880.12 FTE (24-40 hours per week, across 3-5 days)
Duration: Permanent

At Great Western Air Ambulance Charity, we’re going big on charity retail. We already have nine shops located in Westbury-on-Trym, Yate, Cheltenham, Gloucester, Cinderford, Bath, Thornbury and Keynsham but plan to open up to four new shops a year over the next five years, giving our charity a physical presence in the heart of communities we have served since 2007. Our Brockworth shop is one of our next to open so this is a superb opportunity.

The shops will sell a variety of goods, as well as being a hub for our charity activity locally. Our shops need to perform well financially to help fund our lifesaving service, but we also want them to be a place where everyone feels welcome, the local community can learn life-saving skills and former patients or supporters can pop in for a chat.

We are looking for an experienced retail staff who can lead and support the financial delivery, team engagement and community presence in our new Portishead shop. In return, we offer a competitive salary, the opportunity to be part of an amazing retail team and involvement in the exciting variety that retail growth will bring. We also believe strongly in developing individuals’ leadership skills and provide leadership development opportunities.

GWAAC is a great cause to work for, and we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too – at GWAAC we know that we are contributing to saving local lives every week. We’re looking for someone who shares our passion for that.

You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives.

We actively encourage applications from candidates from a range of backgrounds and experiences as part of our keen commitment to equality, diversity and inclusion. GWAAC puts people first and upholds a culture of safeguarding.

Please Note: All retail staff are required to undertake a Basic DBS check due to their contact with vulnerable people and the public. Further information can be accessed in our Ex-Offenders Policy which is accessible on the website.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Service Manager - Oxfordshire

Location Oxfordshire
Discipline: Care and Support
Job type: Permanent
Salary: £39,140
Expiry date: 4 Dec 2024 23:59

Are you looking for a meaningful career? Would you like the opportunity to become a dedicated Manager, helping individuals with learning disabilities live the best life possible?

We are one of the largest learning disability charities in the UK, supporting over 2,500 people through our friendly, supportive, creative and diverse teams.

Join us as a manager with Hft in Banbury, Oxfordshire and you’ll develop your social care career with one of the leading names in the sector. You’ll go to work each day knowing you can make a real difference to the lives of adults with learning disabilities.

What’s in it for you?

We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.

As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to TELUS Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.

We offer

- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- and more..

What will you be doing?

As a Service Manager at Hft, you’ll be supporting adults with learning disabilities to live the best life possible. You will be a role model to others through demonstrating excellent support to those we support and you will help the Regional Service Managers to coach, support and manage staff teams effectively. You will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.

The purpose of the role is to assist the Regional Service Manager by holding delegated responsibility in key areas of the day-to-day running of the registered service. You will also have the responsibility to manage the performance of your team; including your team’s delivery of care and support which promotes dignity, wellbeing and independence and a person-centred culture.

Alongside the Regional Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service.

As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model.

As a Service Manager, flexibility is important for both you and for the service. We provide 24/7 support to some people, so you will need to have flexibility to take your turn on the on call rota. In emergencies you may need to go into the service, including at nights, weekends or a bank holiday.

A full UK driving licence, with access to your own vehicle, is essential for the role.

About you

- You will have experience supporting adults with complex learning disabilities.
- You need good IT skills and experience of maintaining records to be a success in this role.
- You will have knowledge of CQC regulations
- You need to hold a Level 5 Diploma in Leadership and Management for Adult Care (or acceptable equivalent) OR have the ability to achieve this within 18 months of appointment.
- You will have detailed knowledge of Health and Safety issues, and Safeguarding regulations
- If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. 

For more information on the role and responsibilities, please refer to the job description & person spec.

STRICTLY NO AGENCIES PLEASE

We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

REF-217 898

Job Title: Philanthropy Manager (Endowment)
Basis of appointment: Full-time (38.5 hours per week)
Duration of contract: Permanent
Reports to: Director of Advancement
Location: London (UK)- hybrid working
Salary: £46,200 per annum
Start Date: As soon as possible

Are you our new Philanthropy Manager (Endowment)?

We are looking for a fundraiser eager to take the next step in their career by joining us and becoming our Philanthropy Manager. Reporting to the Director of Advancement, you'll support the established Advancement team across key fundraising priorities. Your previous experience with managing executives/senior volunteers will contribute to supporting the Director of Advancement in managing the activities and priorities of a volunteer-led fundraising board.

This is a pivotal new position created to contribute to a significant uplift in UWC International’s fundraising and prospect identification efforts in support of the new UWC Endowment. Your work managing your own portfolio of prospects (HNWI) will support the operational effectiveness of UWCI’s fundraising programme and the strategic development of global UWC funding priorities.

Our Advancement team will provide you with plenty of opportunities to try what you know, manage key projects whilst being part of a collaborative and dynamic team.

If you're motivated to work closely as part of the frontline fundraising team significantly contributing to uplifting our fundraising success, this role is an ideal fit for you.

About us

Changing the world takes passion and dedication

UWC is a global family of schools with a powerful difference. With a shared goal of working towards global peace and sustainability, we bring together young people from around the world to study in one of our eighteen schools on four continents. There they learn how to communicate across cultural boundaries. They develop the skills to be a changemaker. They design and engage in initiatives that transform their lives and the lives of those around them for the better.

Our students go on to become leaders in politics, NGOs, social enterprises, community movements, charities, and business. For life, they remain dedicated to the UWC mission and many of them remain in close contact with us, their school, and their peers, becoming part of a global alumni community of over 85,000 changemakers transforming the lives of others.

About UWC International

The UWC International Office serves as the operational arm of UWC International, a UK-registered and Germany-registered charity, and stands as a pivotal entity within the UWC movement. Positioned in central London and Berlin, it collaborates extensively with stakeholders across the UWC spectrum, actively engages a robust alumni community comprising more than 85,000 members, and fulfils essential functions for UWC International's governance bodies. Our primary duties encompass global fundraising initiatives, comprehensive communications strategies, promotional endeavours, support for the network of over 150 UWC national committees, global strategy development and implementation, and support services to the UWC schools.

What we offer

As part of a commitment to our employees, we offer the following:

•  Generous holiday allowance– 28 days per year plus eight public holidays (pro rata for part-time or fixed-term contracts). 
• The standard working hours are 38.5 per week. Start and finish times can be agreed between managers and employees. We support flexible working and are happy to discuss different working patterns.
• We offer up to two days per year for volunteering and up to two days per year for study leave.
• We support staff development and provide access to training and a wide range of CharityComms resources through our UWCIO membership.
• We offer a health and well-being support package, which includes income protection, an employee assistance programme, advice and legal support helpline, remote GPs access, medical second opinions, mental health support, physiotherapy, cycle to work and a well-being calendar featuring podcasts and webinars.
• Perks and discounts portal, which provides a range of discounts across shopping, dining, lifestyle, and entertainment. With thousands of offers on hundreds of top retailers.
• Contributory pension scheme, UWC International currently contributes up to 8% of the employee’s gross salary, and the employee must match the percentage of up to 8% of their gross salary. The minimum contribution rate is 4%. This applies to everyone aged 22 and above but under state retirement age, earning at least £10,000 p.a. and classed as working in the UK.

Visa requirements

Anyone who applies to work at UWC International in London must have a work visa before starting employment, in compliance with the relevant immigration rules. Please provide confirmation of your eligibility to indefinitely work or reside in the UK in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status.

Application Process

Do you want to be part of our team? To apply, please submit an up-to-date copy of your CV along with a cover letter in English (each a maximum of 2 pages).

Your cover letter must:

• Outline your experience, skills and competencies against the Person specification section in the attached Job Description.
• Explain why you want to join UWC International.
• Provide confirmation of your eligibility to work or reside in the UK.
• Provide the names and contact details of two professional referees, including their job title, email address and the capacity in which you are known to them. References are taken up prior to the second round interviews. We will not contact your referees without first letting you know.

Please note that CVs received without a cover letter, including the information requested above, will not be considered.

Deadline for application: 23.59 (UK time) on 4 December 2024

Interview dates:

First round interviews and assessments will be held on 9 & 10 December 2024
Second round interviews will be held on 16 December 2024

For further information on this opportunity, please see the detailed job description attached. 

Safeguarding Statement

The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made. We will also take up references before the second stage of the interview process.

Diversity Statement

UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission ‘to unite people, nations and cultures for peace and a sustainable future’.

At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible.

We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background.

We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us. 

Do you have experience managing paid digital acquisition campaigns? Great Ormond Street Hospital Charity are hiring for a Campaign Manager to join our acquisition team.
 

With a focus on project managing and delivering digital campaigns, this is the ideal opportunity for either a fundraiser or campaign manager to take on a varied role.
 

Salary

The salary for this position is £34,821 per annum.
This role is known internally as Senior Individual Giving Executive – Acquisition.

Key Responsibilities

This is a varied role where you will:

• Manage the day-to-day delivery of regular giving and lottery campaigns to recruit new supporters.
• Define campaign briefs.
• Manage agency relationships.
• Manage campaigns across digital, DRTV, telemarketing and other online and offline channels.
• Analyse results and optimise campaigns
• Get involved with new product development.

Skills, Knowledge and Expertise

• Previous experience managing digital campaigns.
• Strong project management skills.
• Digital campaign skills across paid digital, display, paid social and paid search.
• Integrated Campaign management experience across channels.
• Exceptional communication skills.
• Strong relationship building skills.
• Previous experience working within the charity sector is desirable but not essential for this role.

About the Team

The Committed Giving Team is a high achieving, fast-paced team responsible for the acquisition and retention of committed/ regular donors. The team (13 people) work across 3 key areas; Acquisition, Direct Dialogue Acquisition (Face to Face channels) and Stewardship. The team work closely together with the shared aim of delivering exceptional supporter experience and raising the reliable income the hospital needs to help provide extraordinary care for seriously ill children and their families. 
 

How to apply
Please click on the apply button in the top right hand corner where you will be taken to a short application form to complete.

Closing Date: 11th December 2024

Interviews: Virtual w/c 16th December.

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About Great Ormond Street Hospital Charity

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise and invest these vital funds at the hospital and within child health research nationally. A better future for seriously ill children starts with you.
 

Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the 'Charity Times Fundraising Team of the Year 2023.'  
 

Our commitment to Equality, Diversity and Inclusion
 

A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our website. 

As a Level 2 Disability Confident Committed Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us. 

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

Service Manager (Care and Support Services)

We have a great opportunity for a Service Manager who will be responsible for running a safe operational management of Care and Support services.

Position: Service Manager

Location: Rochdale, Keswick Gardens, Greater Manchester

Hours: 37.5 hours

Salary: 35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)

Contract: Permanent

Closing Date: 23rd December 2024 – Although applications may close before the deadline, so please apply early to avoid disappointment.

About the role:

You will be working from one of the organisations supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

Key responsibilities

• Leading and engaging a team
• Leading a service
• Housing and income management
• Supporting customers

About you:

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

About the organisation:

A housing association with a difference – enhancing the everyday for all customers. For 90 years, they’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

They have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Their work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Benefits you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

The organisation values diversity in all its forms. They foster a workplace where all individuals are respected, empowered, and heard. Their commitment to inclusivity drives success and enriches the lives of customers and colleagues.

They are a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under the Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

You may also have experience in areas such as Service Manager, Senior Service Manager, Junior Service Manager, Housing Service Manager, Housing and Support Service Manager, Homeless Service Manager, Housing Officer, Housing Adviser, Housing and Care Service Manager, Housing Support Officer, Housing Working, Social Housing Officer, Social Housing Service Manager, Rehabilitation Service Manager, Rehabilitation Service, Drug, Alcohol, Mental Health Service Manager, Mental Health, Recovery Worker, Recovery Service Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

A fantastic charity providing services to unpaid carers are looking for a Senior Service Manager, based in Surrey.

Location: Leatherhead in Surrey, with some working from home and within the community across Surrey

Salary: Circa £32,000

As Senior Service Manager, you will direct the strategic requirement, operational care standard and continuous improvement of services to the charity’s clients, the unpaid carers, across Surrey.

Key responsibilities include:

• Managing the Service Managers – ensuring operational excellence and compliancy within your allocated sector
• Collaborating with the other Senior Service Managers to execute strategic visions at the direction of the Head of Care Operations & Registered Manager
• Continuously aspiring to revolutionising the care and support provided to clients
• Providing expert leadership around Safeguarding Concerns and being a role model for
• other members of the operations management team
• Monitoring service provision - ensuring gaps and under contract hours are resolved and resources are being maximised with regards to impact on overall delivery of hours.
• Co-producing and implementing strategic plans for the delivery of care services for unpaid carers in alignment with the business plan.

The successful candidate will have a Care Certificate and knowledge of CQC regulations and Health Care Act and an ideally an NVQ Level 3 or 5 in Health and Social Care (or the willingness to commence in this qualification with 3 months).Previous line management experience, ideally in a care setting, including rostering and completing observations and supervisions is key, as is a good level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software. Crucially you must have the ability to demonstrate dignity and respect for adults and children with care and support needs and have a thorough understanding of the needs of unpaid carers.

CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

You have a significant understanding of Mental Health Issues, a relevant professional qualification and the ability to lead by example. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough as a WorkWell Service Manager.

WorkWell is an exciting new government/DWP initiative to get people back to work. As well as providing work placement support, it will also address and support any physical or mental health needs via a Mental Health Provider and Physical Health Advisor who form part of the team. The pilot in Surrey will be going live in December and aims to empower people to take control of their health, wellbeing and any impacts this is having on their employment. That’s where you come in.

This front-line management role comes with responsibility for the day-to-day management of staff and supporting the Service Lead with the running of the service to ensure we provide recovery focused delivery. Seeing that operational KPIs, outcomes, utilisation and voids, etc., are met will be vital too, as will ensuring data entry to MI & reporting systems is accurate, timely and in line with quality assurance requirements. Preparing information and reports, leading on positive risk management practice within service/location(s), ensuring timely reporting of incidents and accidents and generally acting as an ambassador in representing Waythrough – all are part and parcel of this attractive new role.

To succeed, you’ll need a relevant professional qualification, e.g. QCF/NVQ minimum level 3 (or be working towards/willing to obtain one), substantial experience of working with a housing and social care background and of managing a caseload of individuals with complex needs. We’ll also be looking for proven experience of carrying out investigations and writing reports and recommendations. Outcome-driven and solution -focussed, you have strong verbal and written communication skills, plus the ability to lead, supervise and motivate staff and provide direction, ownership and engagement to support performance.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

Due to the nature of the role, a driver and access to a car are essential.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.