Service Delivery Manager Jobs

This is an exciting time to join the Executive Team leading Transform MS (Measurement Science) Community Interest Company (‘the CiC’), a University of Plymouth spin out company who are internationally recognised as experts in measurement science. We are committed to our social purpose: “to maximise the value of clinical research to minimise the impact of disease”.  Based in Plymouth, but operating globally, this role will make a significant contribution to our business and will require a person with an excellent track record for co-ordinating the delivery of high-quality research focussed projects and services.

The CiC is a small but developing business with ambitious future plans so we need leaders who are pro-active, can problem solve and have the capability to confidently tackle new challenges .  We are a collaboration of international experts with a unique combination of clinical, measurement science, regulatory and commercial expertise.  This multi-disciplinary team provides unparalleled research and consultancy services to global clients and has an extensive partnership network spanning Global Pharma, University, Research & Innovation sectors as well as the NHS.

This is a job where everything you do will be, in some way, contributing to better outcomes for the community and to people who have long-term conditions such as multiple sclerosis and parkinsons. So, if you want a role with a commercial edge, plenty of challenge and diversity that provides lots of rewards then this job could be perfect for you. 

Accountable to the CiC Chair and a member of the Board and Executive Team, this role will lead our fantastic Delivery Team and create the environment and culture required to support consistent delivery of client expectations and positive impact for the communities we serve.

As a member of the Executive Team, you will collaboratively work together to deliver the 5-Year Plan enabling the CiC social purpose and strategic aspirations to be achieved.

If this appeals thenk click on apply to read our information pack and get in touch - we look forward to meeting the person who will help us in the next step of our journey.

Specifically, the key duties of this role are:

Specific duties:

 Strategy

• Work with the Board to successfully deliver the CiC future ambitions and 5-Year Roadmap.  Specifically, lead the 5-Year Financial Plan; the Organisational Development Plan – including the 12-month Operational Plan; and the 5-Year People Plan

• Ensure organisational readiness to ensure TMS can respond positively and at pace to new opportunities

• Lead the development and implementation of the TMS 5-Year Financial Plan to support delivery of the 5-Year Roadmap

• Support the Business Development Officer (BDO) to deploy effective horizon scanning and networking to keep abreast of relevant international, national and local opportunities that provides opportunities for business development and community impact.

Governance

• Lead oversight of project delivery and responsibility for flagging matters for escalation as appropriate to the Board
• Lead operational management and administration of TMS within the frameworks established by the Board
• Ensure the Board are kept fully updated and advised in line with the 5-Year Roadmap. Specifically, lead the 5-Year Financial Plan; the Organisational Development Plan – including the 12-month Operational Plan; and the 5-Year People Plan
• Lead development, implementation and adherence of TMS policies and procedures and ensure they are regularly reviewed against current best practice
• Ensure that TMS meets all of its obligations as a CiC with all regulatory and compliance bodies
• Implement, manage and develop the TMS Operational and Delivery Governance framework on behalf of the Board
• Co-ordinate monthly reporting and provision of performance data to support delivery of the TMS Operational and Delivery Governance framework
• Work closely with the TMS Finance partners and management team to formulate budgets and forecasts
• Keep the Board appraised of the financial performance and position of TMS, monitor against budgets/forecasts and take any necessary corrective action
• Ensure that all major risks to which TMS is exposed are regularly reviewed and systems have been established to mitigate these
• Management of the day to day running of contracting.

People, Leadership and Management

• Lead the recruitment, education, training and development plan supporting the TMS CiC Team
• Provide leadership that promotes and establishes the CiC values: Collaborative Partnership Working; Continuous Learning & Improvement; Recognising Difference & Equality; Maximising Contribution of Outputs for the Community
• Directly manage, support and motivate staff through the provision of regular supervision and appraisal
• Take active responsibility for your personal learning and development, and promote and support a learning culture across the organization
• Lead the development and implementation of the 5-Year People Plan, including the training and development plan, to support delivery of the 5-Year Plan
• Lead the development and delivery of the internal communication, education and engagement plan and related audit activities
• Lead the development and implementation of the TMS performance management and appraisal processes.

 Business Development

• Support the BDO by providing operational components and delivery requirements for inclusion within new business contracts

• Support the BDO to plan and deliver the new business proposals.

Partnerships & Community Impact

· Develop a clear understanding of the TMS community and the role of TMS in developing activities which deliver its social purpose

· Support the BDO to maintain and develop strong relationships with members of the TMS community in order to identify opportunities for delivering community impact.

Quality

• Ensure that all TMS services are delivered to a high standard, and to identify, recommend and implement measures to improve the quality of services

• Ensure the organisation continues to demonstrate good quality by compliance with the quality requirements of service agreements, and with existing quality marks and accreditations

• Ensure management of projects to meet stakeholder expectations with a focus on quality and continuous improvement.

Marketing, External Communication & PR

• Support the BDO to be an ambassador and spokesperson for TMS at events, meetings and other networking activities with key stakeholders in order to promote TMS.

• Support the BDO to maintain and develop effective networks with principal stakeholders and TMS collaborators within respective area of responsibilities outlined in the 5-Year Roadmap.

A 1st round virtual interview will be held during w/c 6th January and an in-person Panel Interview will take place in Devon during w/c 13th January and a specific time will be confirmed with shortlisted candidates.

Emmaus Oxford is looking for a Charity retail Deputy Store Manager to join our retail management team running our large charity superstore in Cowley Oxford. Emmaus provides housing support and meaning occupation in our social enterprise to up to 28 ex-homeless men and women [known in Emmaus as Companions].  As well as providing retail management the role also involves coaching and training companions and working closely with our team of Progression Workers and Learning & Development Manager. Emmaus collects donations of furniture and household goods from across Oxfordshire and these are sold in our superstore in Cowley and through our online sales business. Proceeds from sales make a major contribution towards our housing & support service. The role is Fulltime [37.5 hr per week] will involve some weekend working and key holding responsibility. It’s a great opportunity to join a growing charity, in a rewarding role, working directly with the charity’s beneficiaries. Your work will directly help ex-homeless men and women, local people on low incomes and help create a better environment through recycling and reuse. 

Bristol Cathedral is seeking an organised and driven Events and Venue Hire Manager to deliver both internal and external events. The breadth of the role makes this post both interesting and challenging, with no two weeks being the same.

Success in the role includes making a significant financial contribution to the Cathedral while also developing our reputation as a high-quality cultural and arts venue. As part of the Visitor Experience Department, the postholder will also share the responsibility of ensuring that all visitors to the Cathedral receive an exceptional welcome, whatever the reason for their visit.

About Us

Bristol Cathedral is open 365 days per year and welcomes over 300,000 visitors annually. Visitors come to us for many reasons. Some come to worship at one of over twenty services per week. Some come to enjoy learning about the history of the building (dating back 900 years). Some come to find a quiet space in a crisis, or as a break in the middle of their working day. And some come to attend one of the sixty or so varied cultural and community events that we run each year. Then, of course, there is our civic role as a gathering place in the city to mark significant national events (most recently the Platinum Jubilee, the death of Her Majesty Queen Elizabeth II and the coronation of His Majesty King Charles III).

Service Manager

This is an exciting opportunity for a Service Manager to join Depaul UK, where you will play a vital role in supporting and empowering vulnerable young people.

Position: Service Manager

Location: Durham

Contract: Permanent

Hours: Full-time, 37.5 per week

Salary: £34,380 per annum + pension and other benefits

Closing Date: Sunday 8th December 2024 

Candidate shortlisting: will commence on the 3rd December (on a rolling basis) with the interviews being held on the Tuesday 10th December 2024 

Start date: The appointed candidate will start by 17th February 2025 to set up the Service

About the Role

As the Durham Service Manager you will oversee the successful operation of supported accommodation providing an assessment, support and move on service to young people at risk of homelessness – creating a safe and engaging environment that individuals feel proud to call home. 

You will work across the Bishop Auckland Supported Accommodation service and the Dispersed Accommodation service based in Tow Law managing a team of Progression Coaches, Night Progression Coaches and Outreach Workers. You will support and guide the team in providing targeted support for clients and take responsibility for the safety and wellbeing of all young people, volunteers, staff and the building in the service. Additionally, you will ensure the service meets all the relevant regulatory and quality standards, including compliance with Ofsted requirements to maintain the highest level of care and support.

Key responsibilities include:

• Build and maintain local relationships with commissioners, stakeholders, and delivery partners, ensuring effective collaboration.

• Oversee building safety through regular risk assessments, health and safety checks, and compliance with Depaul policies.

• Liaise with internal departments (Finance, HR, Fundraising, etc.) to ensure smooth service operations.

• Manage and monitor budgets in coordination with the finance team and Assistant Director.

• Deliver high standards of support for young people and ensure effective housing management practices, meeting KPI targets.

• Apply the Depaul Acceptance and Commitment Therapy model to help clients align with their values and long-term goals.

About You

To be successful in the role of Service Manager you will need to have the following skills and experience:

• Leadership: Proven ability to lead teams, set goals, and drive continuous improvement.

• Team Development: Skilled in mentoring, coaching, and motivating teams to deliver high-quality services.

• Problem Solving: Strong analytical skills to assess situations, manage risks, and implement solutions.

• Effective Communication: Excellent interpersonal skills, adaptable to diverse audiences, including clients, partners, and stakeholders.

• Collaboration: Ability to build and maintain internal and external relationships and advocate for clients and staff.

• Numerical Skills: Proficient in data analysis, budget management, and interpreting KPIs.

• Adaptability: Flexible and resilient in dynamic, challenging environments with a focus on positive outcomes.

At Depaul UK, we prioritise skills that can be applied and developed in this role. Please use your supporting statement to demonstrate your competencies in relation to each point listed in the person specification. Wherever possible, illustrate how your skills have driven positive results.

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role

• Commitment to continued professional development with internal mentoring.

• Flexible working model for suitable roles.

• Supportive flexitime and toil arrangements.

• 26 days annual leave rising to 30 after five years’ service.

• Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.

• Financial wellbeing offering interest free loans and advances

• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

• Cycle to Work scheme and interest-free season ticket loans.

• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More

• International Accident Cover – accidental death, permanent disability

• Death in service (4x Base salary)

• Legal Advice line

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as such as: Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service Leader. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

The Energy Neighbours Project Manager leads and manages the Energy Neighbours project, managing all staff and contracts that are part of this new project, starting in February 2025.

Closing date Thur 12 Dec, 12 noon.

What we are looking for:

· An experienced, enthusiastic, manager of projects and partnerships

· Experience of collaboration, capacity-building and/or working co-productively

· Supports TSL Kirklees aims and values

· Strong IT, communication, relationships and organisational skills

· Able to take responsibility for all project finances and reporting

· Ability to lead and represent this innovative project

· Relevant degree level qualification or able to learn at this level

This role does not require expertise in climate change or energy technology.  If you don’t quite have everything on the list, you can still apply. We will consider opportunities to help the right person to develop into the role.

Third Sector Leaders Kirklees has received more than £900,000 from The National Lottery Community Fund, the largest community funder in the UK, to empower local people to take individual and collective climate action and reduce fuel poverty in their community.

The Energy Neighbours project has a clear community capacity-building approach, aiming to work inclusively with communities and community organisations, listening to local priorities, experimenting and learning together, being transparent and accountable and sharing decision-making.

The project will help more community buildings and homes to be more energy efficient, by providing expertise, training, volunteering and sharing learning.  Energy Neighbours supports and funds organisation development, community activities, volunteering, community business and partnership development, helping communities have a stronger voice and more capacity to impact on their priorities and concerns.

The new Energy Neighbours team includes a Project Manager, Project Coordinator and an Information and Data Manager. These three posts support four Community Energy Development Workers who work with community organisations and residents in priority areas of Kirklees.  The project partners include the Kirklees Climate Commission, local experts on energy and independent evaluation support.

TSL Kirklees

TSL Kirklees is a local charity, with members involved in hundreds of community organisations. TSL promotes other local community organisations, provides training, supports partnerships and helps people get involved in community activities by reducing barriers and providing support.

TSL Kirklees believes in the potential of our community organisations and non-profits to improve our society and community, and we're on a mission to harness their skills, talents, and innovative solutions. The Voluntary, Community, and Social Enterprise sector is evolving and we know that individuals and organisations are facing incredible pressures. We also know the solutions lie within our communities. 

Are you ready to help shape the future of our vibrant communities? Join us on this exciting journey to empower communities and create thriving neighbourhoods.

The Energy Neighbours Project Manager will work closely with the CEO and all TSL employees to deliver TSL’s strategic goals. 

The Energy Neighbours Information and Data Manager is responsible for setting up and managing the systems that enable all staff and organisations involved in the project to gather and use information and data. Information and Data Manager works with the Project Manager to make good use of staff and partners time through excellent information systems.

The Energy Neighbours Information and Data Manager ensures the whole team has the information and data systems they need to engage and support residents and community organisations – and be accountable to partners and funders. The Information and Data Manager ensures information and data is secure, up to date and used to improve and develop the project.

The aim is that the project starts in February 2025.

Closing date Thur 12 Dec, 12 noon.

What we are looking for:

• An experienced, enthusiastic information manager
• Experience of developing and managing data systems which meet the team and project’s needs
• Advanced data management and analysis skills, able to use database systems
• Ability to support surveys, data analysis and present key results
• Able to provide staff training and guidance documents, enabling others to use systems and follow good data management practice
• Relevant level 5 (HND) qualification or able to learn at this level
• Supports TSL Kirklees aims and values

This role does not require expertise in climate change or energy technology.  If you don’t quite have everything on the list, you can still apply. We will consider opportunities to help the right person to develop into the role.

Third Sector Leaders Kirklees has received more than £900,000 from The National Lottery Community Fund, the largest community funder in the UK, to empower local people to take individual and collective climate action and reduce fuel poverty in their community.

The Energy Neighbours project has a clear community capacity-building approach, aiming to work inclusively with communities and community organisations, listening to local priorities, experimenting and learning together, being transparent and accountable and sharing decision-making.

The project will help more community buildings and homes to be more energy efficient, by providing expertise, training, volunteering and sharing learning.  Energy Neighbours supports and funds organisation development, community activities, volunteering, community business and partnership development, helping communities have a stronger voice and more capacity to impact on their priorities and concerns.

The new Energy Neighbours team includes a Project Manager, Project Coordinator and an Information and Data Manager. These three posts support four Community Energy Development Workers who work with community organisations and residents in priority areas of Kirklees.  The project partners include the Kirklees Climate Commission, local experts on energy and independent evaluation support.

TSL Kirklees

TSL Kirklees is a local charity, with members involved in hundreds of community organisations. TSL promotes other local community organisations, provides training, supports partnerships and helps people get involved in community activities by reducing barriers and providing support.

TSL Kirklees believes in the potential of our community organisations and non-profits to improve our society and community, and we're on a mission to harness their skills, talents, and innovative solutions. The Voluntary, Community, and Social Enterprise sector is evolving and we know that individuals and organisations are facing incredible pressures. We also know the solutions lie within our communities. 

Are you ready to help shape the future of our vibrant communities? Join us on this exciting journey to empower communities and create thriving neighbourhoods.

The Energy Neighbours Information and Data Manager will work closely with and report to the Energy Neighbours Project Manager.

Please note: this is an overview and not the full job description.

The Advice Service Manager is responsible for overseeing the delivery of the Advice Service and for managing and developing the team of Advice Workers, including the Senior Advice Worker who leads on delivery.

The service operates predominantly from our Ipswich office, but the Advice Service Manager is also responsible for organising outreach services for asylum seekers and refugees elsewhere in Suffolk. Along with the Senior Advice Worker, they provide expert guidance to the team, as well as to other professionals working with refugees and asylum seekers.

The Advice Service Manager is part of the Management Team and plays a role in overseeing the function of the organisation and its strategic development, especially in relation to SRS’s Advice Service. They are also responsible for developing the Advice Service according to client/organisational needs and strategy.

The successful applicant will be required to have an enhanced DBS check to be carried out upon commencement of employment. You must be eligible to work in the UK.

This role involves overseeing the performance and development of Service Leads and Community Support Workers, ensuring high-quality service provision, and driving continuous improvement. The Service Manager will manage resources, budget, and service delivery plans to meet the needs of the community and align with organisational objectives.

Role Specific Responsibilities:

· Oversee daily operations of community support services, ensuring service delivery meets organisational standards and regulatory requirements.

· Supervise and support Service Leads and Community Support Workers, fostering a collaborative and high-performing team environment.

· Provide oversight and support to Service Leads in managing contract meetings, ensuring accurate reporting, compliance with service agreements, and effective communication with stakeholders.

· Monitor service performance through data analysis and regular evaluations to ensure continuous improvement.

· Develop and implement service improvement plans based on feedback and evaluation findings.

· Manage resources and budgets effectively to ensure efficient service delivery.

· Build strong relationships with stakeholders, partners, and the community to enhance service delivery and engagement.

· Facilitate regular team meetings and training sessions to support staff development and service improvement.

· Ensure all team members adhere to organisational policies and procedures, including safeguarding and data protection.

· Participate in strategic planning and contribute to organisational development initiatives.

· Represent the organisation at external meetings and events as required.

Key objectives include:

· Ensure the delivery of high-quality community support services that meet the needs of service users.

· Achieve continuous improvement in service performance through regular monitoring and evaluation.

· Develop and maintain a skilled and motivated team of Service Leads and Community Support Workers.

· Manage resources and budgets to ensure efficient and effective service delivery.

· Enhance stakeholder and community engagement to support service delivery objectives.

Expectations

· Demonstrate strong leadership and team management skills.

· Exhibit excellent organisational and time-management abilities.

· Communicate effectively with service users, staff, and stakeholders.

· Apply a strategic approach to service development and improvement.

· Maintain a commitment to the organisation's values and mission.

Other

• Be willing to work outside normal working hours on occasion (advance notice will always be given).
• Willingness to travel for meetings and events as needed.
• Undertake other duties appropriate to the post as requested by the Director of Community Support Services.

**All Job Descriptions are subject to periodic review**

Do you have retail and people management experience? Do you have a passion for delivering great standards and developing your team? Do you want to be part of something exciting that will truly make a difference to the lives of people around you?

Then we might have the perfect job for you!

Retail Shop Manager and Assistant Shop Manager Roles - Portishead
Location: Portishead
Shop manager salary: £25,340.04 FTE (32-40 hours per week, across 4-5 days)
Assistant Shop manager salary: £23,880.12 FTE (24-40 hours per week, across 3-5 days)
Duration: Permanent

At Great Western Air Ambulance Charity, we’re going big on charity retail. We already have nine shops located in Westbury-on-Trym, Yate, Cheltenham, Gloucester, Cinderford, Bath, Thornbury and Keynsham but plan to open up to four new shops a year over the next five years, giving our charity a physical presence in the heart of communities we have served since 2007. Our Portishead shop is one of our next to open so this is a superb opportunity.

The shops will sell a variety of goods, as well as being a hub for our charity activity locally. Our shops need to perform well financially to help fund our lifesaving service, but we also want them to be a place where everyone feels welcome, the local community can learn life-saving skills and former patients or supporters can pop in for a chat.

We are looking for an experienced retail staff who can lead and support the financial delivery, team engagement and community presence in our new Portishead shop. In return, we offer a competitive salary, the opportunity to be part of an amazing retail team and involvement in the exciting variety that retail growth will bring. We also believe strongly in developing individuals’ leadership skills and provide leadership development opportunities.

GWAAC is a great cause to work for, and we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too – at GWAAC we know that we are contributing to saving local lives every week. We’re looking for someone who shares our passion for that.

You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives.

We actively encourage applications from candidates from a range of backgrounds and experiences as part of our keen commitment to equality, diversity and inclusion. GWAAC puts people first and upholds a culture of safeguarding.

Please Note: All retail staff are required to undertake a Basic DBS check due to their contact with vulnerable people and the public. Further information can be accessed in our Ex-Offenders Policy which is accessible on the website.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Battersea's Human Resources team works collaboratively with managers, teams and people across the organisation to create a positive impact for cats and dogs through our people and culture.

We are looking for someone to join our team as HR Operations Manager. The HR Operations Manager will play a crucial role in supporting the employee lifecycle and employee experience here at Battersea, developing and aligning HR practices with Battersea’s strategic objectives. 

The role ensures the efficient and customer focused functioning of the department’s daily operations, with oversight of the resourcing team and leading on policy review and development, the continuous improvement of people processes, HR compliance, and budgeting and contract management. It will also lead to the development, coordination and delivery of key projects which enable the delivery of our People Strategy.

The ideal candidate will be Level 7 CIPD qualified (or equivalent through experience), with experience in a HR management role, successfully leading, managing, motivating, and developing a high performance team.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.   

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 22nd December 2024
Interview date(s): w/c 13th January 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Are you passionate about fashion or furniture and want to make a difference through your work? We are looking for a dynamic and experienced Store Manager to join our team, focusing on driving sales while supporting our charitable mission.

About the Role:

As the Flagship Store Manager, you will play a key role in supporting our Retail Manager to maximise sales and ensure the smooth operation of our retail business. You’ll be part of an enthusiastic Retail team that values collaboration, innovation, and a shared commitment to positive change.

Key Responsibilities:

• Assist the Retail Manager in achieving sales targets and operational goals.
• Lead, inspire, and manage a dedicated team, including staff and volunteers.
• Ensure exceptional customer service and a welcoming store environment.
• Manage inventory, merchandising, and store presentation to align with brand standards.
• Oversee daily store operations, including cash handling, reporting, and compliance.
• Contribute to marketing initiatives and community engagement efforts.

About You:

• Experience: Previous experience in a store management role within the fashion or furniture industry is essential.
• Skills: Strong leadership skills with proven line management experience. Experience managing volunteers is highly desirable.
• Attitude: Positive, proactive, and passionate about driving change. A “can-do” attitude and optimism for the future are a must.
• Passion: Enthusiasm for fashion, furniture, and making a positive impact through charity-focused work.

Why Join Us?

• Training: Additional training and development opportunities will be provided.
• Team: Join a friendly and supportive team that is dedicated to making a difference.
• Impact: Be part of a company that values its people and their contributions to both business and community.

If you’re ready to take the next step in your career and share our passion for fashion and positive change, we’d love to hear from you!

How to Apply:

Please submit your CV and a cover letter explaining why you would be a great fit for this role.

This is a key role within a new team dedicated to delivering outstanding customer service. You will be the first point of contact for all of Stewardship’s customers, especially those using our giving platform. In this role, your customer service expertise will shine as you understand client needs, assist with a diverse range of enquiries, and resolve issues promptly to deliver an exceptional and joyful experience for every customer that brings our mission and values to life.

We’re looking for a warm, customer-focused individual who is passionate about delivering great service, creating meaningful connection with Stewardship’s customers and prospective customers, and helping those we serve be the best stewards of the resources God gives them.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

INS has 30 years experience supporting adults with neurological conditions and their carers. A dynamic and ambitious Operations Lead will join our multi-disciplinary team to provide and effective service and deliver our strategic aims.

The Operations Lead will work closely with the Chief Executive and have particular responsibility for; administration, finance, property, IT and data managment, human resources.

You will be responsible for line managing the non-clinical members of our team.

You will work with CEO to develop our volunteering and property strategies.

The job offers a suitably experience candidate an opportunity to build and develop skills within managment in a small, innovative and well-established charity.

An exciting opportunity has arisen for a Service Manager to join a fantastic charity, who provide hope and a sense of purpose, through the provision of Carers, Advocacy, Wellbeing, Counselling and Volunteering Services.

Salary:  £34627.98

Location: Staffordshire County

As Service Manager you will manage and lead the operations of Staffordshire Together for Carers - All Age Carers Service. The post holder will undertake distinct project management duties such as staff management, monitoring performance/quality, reporting, implementing policy/process and stakeholder management.

Key responsibilities include:

• Being responsible for overall performance of contracts, quality delivery and achievement of outcomes
• Jointly with the Community Development & Partnership Officer, develop and maintain relationships/referral pathways with key stakeholders with the express aim of raising awareness of caring and identifying hidden Carers within a whole system approach
• To act as the local point of contact with commissioners, developing and maintaining relationships and preparing for and delivering performance reports/updates at contract review meetings
• Responsible for managing the relationship with and performance of subcontracted/funded partners including holding contract review meetings and addressing any issues and or development needs, ensuring any arrangement continues to meet the needs of Carers
• Responsible for managing expenditure against annual operational budgets
• Provide team meeting facilitation, line management, supervision and support to direct reports

 The successful candidate will have a minimum two years’ experience of managing a service, including staff management, supervision and support and being responsible for and working in partnership to meet contractual obligations. Experience of evaluating delivery,

monitoring/ analysing performance, creating reports and managing relationships with commissioners and managing budgets is key. A good working knowledge of social care and health, particularly as it relates to working with Carers and adults is crucial, as is knowledge of legislation relevant to Carers.

 If you’re looking to join a well-established and impactful charity who provide a range of services that support vulnerable adults and young people, then please do get in touch ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.