Service Charge Officer Jobs in Manchester
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About us
REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.
REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.
With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector referral officer to help us deliver on our mission and vision.
REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.
The Role
The Referrals Officer role is critical to the charity. It ensures that our referral process is managed effectively for our clients and branches.
This is both an internal and external role. The person in this role is the first point of contact for all referral queries. You will assign referrals to branches, liaise with clients and volunteers, and maintain our CRM system.
We are seeking a strong people person with at least two years of experience operating and maintaining a CRM system regularly (ideally Salesforce). Experience working to develop a CRM system and client journey would be advantageous.
As a small charity, you will thrive in a busy environment, have excellent prioritisation skills and have a positive ‘can do’ attitude. We are a supportive team, and you will work closely with our Operations Manager and wider volunteer delivery colleagues to help REMAP support our clients and branches across the UK.
About You
We want you to bring relevant experience, passion, dedication, positivity, and flair to our work.
To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands. Ideally, you will have experience dealing with enquiries from health professionals and vulnerable clients.
You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.
Additional information about the role
Place of work: Fully remote, with occasional 2/3 nights away for year-round events.
Working Hours: Full-time, 37 hours per week
Salary: £26,000 – £29,000 dependent on experience
Holiday entitlement: Begins at 25 days per annum, in addition to public holidays.
We are a Disabled Confident employee.
Closing date for Applications: 11.59 pm Sunday 19th January 2025
Interviews: Formal interviews for the role will be held on the week commencing 3rd February 2025.
To apply, please send your CV and a separate cover letter of no more than two A4 sides describing how you meet the job description and personal specifications.
Within your cover letter please answer the following 2 questions:
1. What CRM software have you used previously to manage referrals/cases/clients, and how proficient are you with maintaining a CRM? Please provide examples of the features you have routinely used when using a CRM system
2. How do you ensure you communicate effectively with clients, external teams, or other stakeholders during the referral process? Please provide examples.
Candidates who fail to follow the instructions will automatically be screened out of the selection.
Registered Charity
6 - 10
REMAP exists to improve the quality of life for people who experience short or long-term disability through infirmity, illness or ageing.
The client requests no contact from agencies or media sales.
Thank you!
About the job
Internews works to ensure access to trusted, quality news and information that empowers people to have a voice in their future and to live healthy, secure, and rewarding lives. We envision a world where everyone can communicate freely with anyone, anywhere, and exchange the news and information they need to shape their communities and the world.
For 35 years and in more than 100 countries, we have worked with our local partners to build hundreds of sustainable organizations, strengthened the capacity of thousands of media professionals, human rights activists, and information entrepreneurs, and reached millions of people with quality, local information, improving lives and building lasting change. On issues ranging from health and the environment to conflict and governance, Internews has developed approaches that harness the power of media and information to create positive change.
Internews is a charity operating internationally, with administrative centres in California, Washington DC, London, and Paris as well as regional hubs in Nairobi, Kiev and Bangkok. Formed in 1982, Internews currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.
General Function:
The Business Officer will work for the Europe & Eurasia Programme Management Unit (PMU) and will provide the highest standards of financial and administrative support to European funded Internews EE Programmes. We are looking for a responsible and professional individual to perform a variety of financial and administrative tasks. Duties of the Business Officer will include the financial administration of current projects, oversight of project budgets and partner spending, facilitation of payment requests, budgetary projections and other financial and administrative duties that may be required during this period.
The Business Officer will work closely with the Senior Programme Officer, the Senior Business Associate and the Programme Finance Business Partner to provide timely and quality support to programmes as required.
Key Responsibilities:
Financial administration of Internews’s projects:
- Review project expenditure and ensure accuracy of coding.
- Manage cash-flow to ensure the availability of project funds at Internews’ offices.
- Work with Programme Finance Business Partners (PFBPs) to prepare financial reports for donors, prepare notes for financial reports, and ensure that costs are reported in compliance with donor requirements.
- Monitor co-financing plans.
- Advise project teams on the correct application of HQ policies and processes, including on procurement, travel, etc.
Budget oversight:
- Review budget-versus-actuals and facilitate forecasting in line with project activities.
- Support partners with budget planning.
- Align internal templates to donor formats for effective monitoring and reporting.
- Sub-grants oversight and keeping SGA (Sub-Grant Agreements) tracker:
- Support Internews’ partners to prepare budgets under sub-grant agreements.
- Review financial reports from partners when required and coordinate corrections as required.
Payments and administration:
- Coordinate payment requests to London, including reviews, confirmations, and follow-ups.
- Monitor donor income and prepare requests for disbursements to donors.
- Review and verify suppliers’ invoices to London HQ and Internews’ accounting department in California.
- Support Accounting field teams in terms of induction and refreshment training regarding Internews and donors’ procedures and policies.
- Budget development: work closely with Senior Programme Officer, Senior Business Associate and country offices to develop budgets for new proposals. Coordinate on the development of co-financing approaches and plans for opportunities with the European Commission and other European donors.
- Help set up business processes for new projects, including the preparation of requests for Personal Service Contracts.
- Support the process of staff contracting for projects.
- Help project teams with staff charges to relevant projects.
- Other tasks: participate in project audits carried out at the HQ as required by the London finance controls team.
- Other financial and administrative tasks may be assigned as required.
Requirements:
- Relevant degree (preferable) in Accounting, Business Administration or Financial management.
- Qualification in Accounting (Knowledge of ERP (Agresso) will be a plus)
- At least three years of experience working in a similar capacity.
- Experience with European funders (European Commission, SIDA, FCDO, GIZ etc.)
- Proficiency in MS Office. Advanced proficiency in MS Excel.
- Fluency in English and Russian (both written and spoken).
- Creative and a good team player.
- Excellent multitasking skills.
- Good prioritization skills and the ability to solve immediate problems.
Vacancy Timeframe:
Deadline for Applications: 22 January 2025
Hiring Process:
Candidates should submit a cover letter and resume through the Taleo application portal. The Cover Letter should be no longer than one page and explain why you'd be a great fit for this position and what drew you to it. The resume should be no longer than two pages. Candidates with the strongest cover letter and resume will advance to the test and interview process.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work hours are generally Monday through Friday from 8:30am to 5pm; occasional irregular hours are required to accommodate international tele-conferences.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities.
and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.
This position will be in the United Kingdom therefore a successful applicant must be able to demonstrate their right to work in the UK.
Thank you!
Hours: Full-time
Remuneration: Up to £23,850 (dependent on experience)
Duration: Permanent
Location: Based within UK-Med’s two (2) warehouses at Stockport (SK4 and SK8) including occasional visits to UK-Med’s office in Manchester.
This position is based in the UK; applicants must have the legal right to work in the UK and provide relevant documentation upon request.
Are you willing to work hard and support our exciting warehouse operations by using your expertise to help UK-Med deliver life-saving medical aid?
UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years.
We are seeking a warehouse assistant to join our growing team. You will be working alongside the UK-Med Warehouse Manager to undertake key work in our warehouse.
You will be managing stock, maintaining kit and equipment, and temperature mapping the facility. You will support our training events and teams who travel overseas by preparing equipment for dispatch and driving to venues in the UK as required.
You will be working across two sites around Stockport, based 3 miles apart. Flexibility on a day-to-day basis will be required.
We need a proactive and flexible individual who is ready to deploy as required to support UK-Med's diverse global projects. Whether it’s assisting with urgent shipments or traveling to provide on-the-ground support during overseas deployments, your role will be vital to ensuring the success of our humanitarian efforts. Your positive, problem-solving approach will be crucial in adapting to the ever-changing needs of our mission.
We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference.
How to apply
We strongly recommend that you read the Candidate Information Pack - Warehouse Assistant - Janaury 2025 before applying for this role.
To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.
Your cover letter must include a detailed explanation of your suitability for this post with specific reference to the criteria in the person specification
Applications must be submitted no later than Monday 20th of January 2025
Applications for work in the UK can only be accepted from people with an existing right to work in the UK.
UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.
UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.
The client requests no contact from agencies or media sales.