Service Administrator Jobs in Birmingham, West Midlands

Job title: Senior Data and Innovation Manager

Location: Hybrid work with 40% from Breaking Barriers’ offices in London, Manchester or Birmingham

Salary: £43,500-£47,500 (London) or £42,000-£45,500 (Manchester and Birmingham)

Hours: full-time (37.5 hours per week), part-time considered (minimum 30 hours per week)

Contract: Permanent

Overall purpose

Reporting to the Director of Finance and Operations initially, the role holder will have technical leadership and overall responsibility for managing the Data and Innovation team. This team helps Breaking Barriers maximise the value of its data, by conducting analysis and managing the CRM (Salesforce) and related software.

The team works across all areas of the organisation to improve processes, unlock efficiencies through automation and generate insights from data. They ensure that data is utilised to inform any innovations or refinements to our services.

The successful candidate will be an entrepreneurial manager with a high level of data literacy. We are looking for someone strategic, highly organised and a strong people and team manager. They will be confident at communicating data in a variety of ways to a large range of audiences, identifying key take-aways and the broader implications of the findings on our clients and programming. They will also be able to train others in key data analysis and communication skills.

Breaking Barriers is a fast-growing organisation, the ideal candidate will embrace the challenge of growing the team and Breaking Barriers’ data presence externally.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Which location you are applying for
• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

Summary of Role and Person:

The Volunteer Coordinator supports the development and management of volunteer roles at The Jumbulance Trust. This includes recruiting, training, and retaining volunteers, particularly those in carer and fundraising roles. All administrative duties involved in creating records and storing personal data of volunteers.

This role is suited to a person with integrity and core values which reflect the ambitions of the Jumbulance Trust. We are committed to equality and diversity in our organisation as a leading provider of accessible services.

Driver with own vehicle preferred, adhoc travel will be required in this role. 

Objectives:

- Increase volunteer numbers and placement opportunities.

- Ensure all volunteer activities comply with health, safety, and legal standards.

- Develop new roles to support fundraising and service expansion.

- Enhance the Trust's reputation as a provider of quality respite holidays and DoE Gold residential activities.

Key Responsibilities:

Volunteer management

  - Recruit, onboard, and train volunteers in collaboration with the Senior Administrator and Trustees.

  - Match volunteers' skills with the needs of Assisted Travellers, including home visits for assessments.

  - Maintain volunteer records and ensure compliance with Data Protection regulations.

Training and Support

  - Develop and deliver volunteer training, both face-to-face and online.

  - Arrange regular online meetings to provide feedback and support to volunteers.

  - Ensure high-quality volunteer experiences and address any complaints or concerns.

Development and Recognition

  - Promote Jumbulance Trust as a top choice for volunteers by attending events and building community relationships.

  - Recognise and celebrate volunteer contributions through awards and other acknowledgments.

Strategic Initiatives:

  - Develop new volunteering opportunities and support Corporate Social Responsibility initiatives.

  - Establish training placements with nursing and health professions students.

  - Produce quarterly and annual reports on volunteer activities and outcomes.

The role will include but will not be limited to:

· Engaging with young people identifying their passions, personal needs, and aspirations and helping to remove any barriers which prevents them achieving their full potential.

· Conducting interviews with applicants, performing the appropriate needs and risk assessments and reference checks before offering accommodation.

· Ensuring minimal vacancies by promptly arranging cleaning and preparing flats to be re-let as quickly as possible.

· Visiting properties as agreed, to ensure safety, overall good condition, and residents’ adherence to the licence agreement.
The ideal candidate will be tech-savvy, approachable and interested in young people and adept at prioritising tasks efficiently. You'll need to adapt to changing priorities while maintaining a commitment to delivering quality housing services. Excellent communication skills are a must, as you'll collaborate effectively with a diverse range of agencies.

Benefits

Apart from a competitive salary and the opportunity to work for an organisation that is passionate about giving back to the community, the successful applicant will also be eligible for:

· 24/7 Confidential Employee Assistance Programme (EAP)

· Cycle to work scheme

· Access to our IMHR Plus online portal, offering discounts at major brands and retailers

· SimplyHealth cash plan e.g. dental care, physiotherapy, diagnostic consultation, etc

· Heavily discounted: childcare at our YMCA nurseries, YGym membership, and Coffee at the Clock purchases

· Life Assurance scheme

· Additional annual leave day for your birthday month… and more!

The successful applicant will complete an enhanced DBS check before taking up the role.

We reserve the right to close this vacancy before this date should we receive sufficient applications. Please apply as soon as possible to ensure your application is considered.

We have an exciting opportunity for an established and highly motivated Director of Finance to join our Senior Leadership Team, and who will be responsible for providing financial leadership, control and planning for the organisation.

Victim Support is the leading charity in England and Wales that supports people affected by crime and traumatic incidents. We provide personalised support to help people manage after crime and feel safer through a combination of dedicated specialist services as well as on-line support. We also ensure victims know their rights and we campaign to make them stronger.

Each year we offer information and support to almost 800,000 people and 153,000 received tailored support from our dedicated, skilled support workers and volunteers, Independent Domestic Abuse advisors and Independent Sexual Violence advisors. We are a truly independent organisation that delivers our services both through local teams embedded in the communities in which they live and work, as well as nationally through services such as the National Homicide Service, our 24/7 Support line, our live chat service and our on-line self-help platform, My Support Space.

This year we celebrate our 50th anniversary. As we look ahead to the future, we will continue to deliver the highest quality services to those that need them. We will give victims a voice and a platform to create change and reform in a deeply broken criminal justice system. We will listen, adapt and improve, giving victims options and flexibility in how they access our support, reflecting the changing ways we all live our lives.

In order to achieve our vision we need a highly capable Director of Finance to build and improve on our high-performing finance function and to drive forward operational excellence.

Reporting directly into the CEO, you will be responsible for developing and implementing our financial strategy, long-term financial planning, and developing commercial strategies to maximise income and operating contribution. You will also have responsibility of cash management, risk management and governance. You will be the Senior Information Risk Owner (SIRO) for the organisation and will lead on Property and Procurement.

This is a varied and exciting role which will provide you with the opportunity of leading a well-established team of professionals, reporting on the financial performance of the organisation together with providing analysis, advice and support to facilitate decision making to deliver sound financial management.

You will be a qualified accountant, and will need to demonstrate:

· Proven experience in a leadership role;

· Experience at Board level and ability to work in collaboration with Trustees and colleagues;

· Understanding and experience of strategic risk management, finance audit and internal controls

You will be a confident, energetic and engaging individual with an enquiring mind and passion for excellence and innovation in pursuit of sustainable growth and excellent service delivery. You will have excellent communication skills and confidence to operate at the highest levels. A commitment to Victim Support’s purpose, vision, values and ethos is essential. This is an excellent opportunity for somebody who wants to make a difference. 

If you believe you have the skills and qualities to provide the exceptional leadership we are seeking, we very much look forward to hearing from you.

We are strongly committed to increasing the diversity of our organisation and welcome applications from all sectors and backgrounds.

Recruitment timetable:

Application deadline: Sunday  13th October

Shortlisting: approx. Wednesday 16th October

First stage interviews:                    w/c 21st October

Second stage interviews:               2/c 4th November

To apply, please send your CV and supporting statement via the link by Sunday 13th October

 For an informal conversation about the role please contact our exclusive recruitment partner, Rosemary Pini of Allen Lane via the agency website.

Are you a skilled communicator with a passion for customer service, an attention to detail, and an ability to support teams to deliver amazing results?  Are you looking for a role that makes a tangible difference to the lives of others in an environment where you can personally grow and succeed?

At Birmingham Women’s and Children’s Hospital (BWC) Charity, we believe there’s always more we can do for our women and sick kids. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home.

We are looking for an ambitious, passionate and confident individual to join our charity.  An integral role, you will provide operational, administrative, account management and customer service support and build and maintain long-term relationships with our charity supporters

To be successful in this role you will:

• Have previous experience in a busy sales, fundraising, or customer facing role
• Experience of providing exceptional customer service to internal and external customers
• Excellent verbal and non-verbal communication skills, both face to face and over the phone
• Strong written communication skills, including in emails and the creation of materials
• Excellent time management skills with the ability to balance multiple demands and priorities
• Friendly, approachable and empathetic to others needs
• Be self-motivated, independent, and target-driven
• Be a driver with a full clean driving license, and own a car preferable

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.

The closing date for return of applications is midnight  3rd October Interviews will be held in Birmingham on 9th October . Please note, we will close applications early if we receive sufficient applications. 

Funded by the Armed Forces Covenant Trust & NHSE, this work will transform the experiences of female veterans, and address barriers to access in areas including health and wellbeing, transition and employment, care, finance and pensions, housing, terms of service, historic hurt and loneliness. Collaborating across government, statutory, charity, and commercial organisations, the project will innovate within the sector, design sustainable provisions and translate research into action.

Reporting to the Project Lead for the Female Veterans Transformation Programme, you will be responsible for delivering the communication and engagement strategy during the course of the programme. This includes engagement and consultation with key stakeholders including Office of Veteran Affairs, MoD, NHS England, devolved nations health services, Royal Navy, Army and Royal Air Force (including Associations and charities), Veterans Commissioners, other veteran-facing organisations aligned through the Cobseo Female Veterans Cluster Group and female veterans themselves.

The post will be hosted by the WRAC Association who are an inclusive employer seeking to attract and employ the best people from the widest talent pool and committed to supporting our staff and the female veterans we serve.

If you see yourself as the motivated, self-starting and engaging officer of this transformational project, we look forward to receiving your application. All applicants must be able to demonstrate current eligibility to work in the UK.

We are looking for a part time Information & Advocacy Community Support Worker in Scotland.  You will be home based living in the North of Scotland.

You will ensure that service users (children and adults) and their families, receive high quality support, from the point of diagnosis and throughout their journey, and will assist them to access funding, equipment and care and support that they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Scotland. The role will be primarily home based, but there will also be a requirement to attend outpatient clinics within the region, attend home visits where appropriate and to support responding to queries through the helpline and information inbox. Some travel will be required to attend meetings and events outside of Scotland. You will work with both statutory and voluntary organisations, clinicians, and health and social care professionals to ensure that people living with muscle wasting conditions get the care and support they need to live well and independently.

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK.  We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions.  We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Home based in the North of Scotland. 

Please note: you will need your own car and be able to drive for this roles.

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

**Please note interviews may be held on a rolling basis (via Microsoft Teams) so early application is advisable

This is an exceptional opportunity for an Executive Assistant to join The Prince’s Trust supporting three members of the Executive Leadership Team – Director of Fundraising & Marketing, Director of Communications and Director of People & Learning.  

This is a busy, varied and important role working closely with the Directors to make sure their diaries support their strategic priorities. Key responsibilities include:

• complex diary management including all travel arrangements
• providing secretariat meeting support
• preparation of presentations & briefing papers ensuring Directors are well prepared 

You will need to have the ability to exercise tact, diplomacy and sensitivity, with excellent interpersonal and teamwork skills.

The role will be ideal for a highly organised, flexible, experienced Executive Assistant used to working on their own initiative and comfortable with multi-tasking. We have a hybrid way of working, and you will be expected to be in the office 3 days a week. The role is part of an Executive Assistant team reporting into the Head of the Chief Executive’s Office.

Are you an organised and proactive professional with a knack for operational, governance, and HR administration? Are you used to supporting global teams and different cultures? Do you enjoy working both independently and as part of a team?

Work setting: Remote

Salary: FTE £26,705 and £27,705 per annum

Contract: 9-month FTC

Hours: Part-time (21 hours per week)

Location: London

TPP are recruiting a Corporate Resources Coordinator on behalf of our client, a civil society organisation focused on supporting children and their families.

The Role:

As the Corporate Resources Coordinator, you will provide comprehensive support across various functions, including global operations, governance, and HR administration. Your responsibilities will span managing IT equipment, ensuring compliance with operational policies, supporting committee and board meetings, and providing HR administration support. Key to this role is building strong relationships, being responsive, and communicating effectively.

Main responsibilities:

• Support the Senior International Finance and Operations Manager in global operations and facilities planning.
• Ensure compliance with operations policies, providing training and support as needed.
• Manage relationships with global facilities service providers and oversee virtual office operations.
• Maintain and archive corporate documentation and financial records.
• Assist in maintaining insurance provisions, including managing renewals and claims.
• Support health and safety standards, proposing policy improvements and ensuring staff compliance.
• Manage contracts with outsourced IT support providers and oversee IT equipment sourcing and setup.
• Oversee the Google platform, ensuring efficiency and security.
• Deliver IT inductions for new starters and manage the IT leaver process.
• Act as the first point of contact for all IT matters, including cyber security concerns.
• Coordinate board and committee meetings and assist with general meeting preparation.
• Maintain company registers and communicate with trustees.
• Assist with employee engagement activities, staff communication, and Learning and Development administration.
• Support safeguarding compliance by tracking and processing necessary documents and checks.
• Process all operations-related invoices and provide input for financial and operational planning.
• Build and maintain relationships across all teams.
• Establish efficient administration systems and undertake additional duties to support the Secretariat.

Essential requirements:

• Experience in varied administrative roles, managing multiple tasks simultaneously.
• Strong administrative and office experience, including systems administration with Google Apps.
• Effective communication skills across all organisational levels and experience in multicultural settings.
• Excellent communication skills at all levels.
• High standard of numeracy and analytical skills.
• Attention to detail and ability to maintain accuracy under pressure.
• Strong intercultural competence and ability to build relationships across borders.
• Flexible, adaptable, and capable of working outside typical hours across time zones.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Join Addiction Family Support

Addiction Family Support is a UK-based charity dedicated to supporting adults affected or bereaved by a loved one's harmful use of alcohol, drugs, or gambling.

The Role: Bereavement Support Worker

As a Bereavement Support Worker at Addiction Family Support, you will provide crucial emotional and practical assistance to individuals affected by the loss of a loved one due to addiction. Through both individual and group support, you will offer a compassionate and understanding presence, helping people navigate grief and loss in a safe and supportive environment.

This role offers flexibility, allowing you to work remotely or in person, depending on the needs of the service and your own availability. Bereavement Support Workers operate within a flexible rota system to ensure those in need of support receive timely and consistent care.

Responsibilities:

• Offer empathetic and non-judgmental emotional support to those affected by the bereavement of a loved one due to addiction.
• Provide information, literature, and resources to help individuals and groups manage grief and cope with their situations.
• Facilitate or co-facilitate bereavement support group meetings, creating a safe space for participants to share their experiences and provide mutual support.
• Respond to inquiries and offer structured emotional support through helplines or support groups, following guidelines and safeguarding practices.
• Maintain accurate and confidential records in line with GDPR and the charity’s policies.
• Ensure safeguarding concerns are addressed promptly and signpost individuals to additional services where appropriate.

Ongoing Support

As a Bereavement Support Worker, you will have access to regular supervision and peer support, ensuring you feel confident and equipped in your role. Development opportunities are available to help you grow in your position and enhance the support you provide.

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

The deadline for submitting applications is 4.00pm Friday 11 October 2024.

Interviews will be held Tuesday 15 October 2024.

Do you enjoy project coordination, collaborative work and building partnerships? Do you want to support families and help ensure that every child in London gets the best start in life? Join Home-Start London as Operations Coordinator!

Location: Home-based, with regular travel in London

Salary: £33,800 FTE pro-rata

Type: 6 months fixed term contract, with potential for extension

Hours: P/T 14-21 hours per week, hours can be worked flexibly

About Home-Start

Home-Start is here to ensure that no parent or carer with young children feels alone. Through volunteer-led home visiting support, we provide emotional and practical support to parents and carers with young children facing challenges such as isolation, mental health difficulties and poverty. With our support, families avoid crisis point and children thrive.

Home-Start London is an independent charity that connects and strengthens the 16 local Home-Starts in the capital so that together we can reach more families. Collectively, our network supported over 6,500 families including 9,500 children last year.

About the role

Working closely with the Director and Home-Start staff, volunteers and partners across the capital, you will play a vital role in ensuring the successful delivery of our joint projects and activities from our peer learning groups and network events to our growing portfolio of funded partnerships.

What you'll be working on:

- You’ll take the lead on coordinating our peer learning groups, joint research and volunteer recruitment campaigns

- You’ll support the Director to secure and manage funding partnerships, including monitoring plans and budgets

- You’ll oversee development and monitoring of Home-Start London’s annual operational plan

- You’ll regularly engage with local Home-Starts and partners, ensuring they are shaping our work

- You’ll oversee logistics for network events

- You’ll provide administrative support, from raising invoices to organising/chairing network meetings

- You’ll create content for our website and social media to help promote our work

- You’ll manage office volunteers, ensuring they are happy, effective and well supported

 About you 

To thrive in this role, you will be highly organised with excellent multi-tasking skills and previous experience of project coordination and/or operational administration. You will be a great relationship builder, able to support people to work together effectively while ensuring agreed targets are met. As much as you enjoy collaborative work, you will also be happy working independently under your own initiative.

This job is for you if you:

- have experience of successfully coordinating projects involving multiple partners

- have experience providing office administrative support and organising events

- have strong written and verbal communication skills

- are able to develop and monitor work plans and budgets

- are able to take initiative and work independently

- are confident in building and maintaining positive working relationships

- are confident in use of MS Office, including Excel

- are flexible and able to manage changing priorities and deadlines

- have a commitment to and an understanding of safeguarding, equal opportunities and maintaining confidentiality

Inclusion matters

Home-Start London is committed to equality of opportunity and diversity. We encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability. Appointments will be based on merit, following an open and fair selection process.

Don't meet every single requirement? Who does! If you're excited about this role but your experience doesn't align perfectly, we'd love you to apply anyway. If you’d like to, then give us a call for a confidential conversation about the role. If this isn’t the right one, we may have other opportunities that could be.

How to apply

See job pack for full details. To apply for this role, please click the "quick apply" button below. You will be asked to provide a CV and cover letter (no more than two pages).

Closing date for applications is 9am on 8th October. 

Interviews will be held w/c 14th October.

Causeway Education is a charity supporting young people to overcome barriers in accessing Higher Education and apprenticeships. Our mission is to ensure students have the support they need to explore options effectively, make ambitious choices and produce outstanding university, college and apprenticeship applications.

We are looking for a dynamic and organised Programmes Officer to join us on the next stage of our journey. Our work is more urgent than ever, and we are scaling up to meet this challenge. If you share our passion for ensuring progression is not determined by privilege, then we’d love to hear from you.

We actively work to improve diversity in Higher Education and apprenticeships, therefore personal experience of facing related barriers, or experience of supporting young people from underrepresented groups, will be a valuable asset to the organisation.

We are a small and friendly team. Although we work from home, we meet up at least monthly and we have established a number of ways to keep in regular contact and continue to support each other. We will go out of our way to welcome a new member of the team.

Overview

JOB TITLE: Programmes Officer 

LOCATION: Home-based with bi-monthly team meetings in London. Some travel within the UK will be expected. 

SALARY: £26,471- £28,683 (depending on skills and experience) 

CONTRACT: Full time, 35 hours per week (requests for 0.8 FTE will also be considered). 

BENEFITS INCLUDE: 

• 30 days annual leave (not including bank holidays) 

• Pension scheme 

• Training and development opportunities 

• Flexible working hours 

• Well-being allowance 

Main duties

Programme Support 

• Provide support across Causeway's broad portfolio of programmes, such as online mentoring, insight days, work experience weeks and university and employer outreach schemes

• Organise programme-related events, such as workshops/webinars 

• Deliver online and in-person workshops to students and stakeholders, alongside other members of the Programmes Team

• Look after our shared inboxes and share queries with relevant team members 

• Support the collection of information as part of programme reporting requirements

• Support in the design and creation of new programme resources

• Support other team members with management of external communications including the Causeway website, Twitter account and newsletters 

• Develop and implement strategies to promote student engagement with Causeway’s programmes (for example, student 1-1 calls and emails) 

General 

• Provide administrative support to other members of the organisation as required

• Liaise effectively and efficiently with other members in the organisation

• Lead by example, promoting the organisation’s values and expected behaviour 

• Undertake any other duties required by the CEO or the needs of the organisation

This job description is designed to give an overall view of the role and is not a definitive list of tasks. 

Person specification

We are more interested in what you could do than what you have already done, hence the emphasis on skills over experience.  

Essential

• Educated to degree level or equivalent

• Experience of programme work in education, university widening participation and/or employer outreach

• Strong interpersonal skills - able to interact with different audiences and all levels of people

• Excellent verbal and written communication skills

• Excellent attention to detail, with strong analytical skills

• Excellent time management skills with the ability to prioritise work and meet tight deadlines

• Proficient with Microsoft applications including Word, PowerPoint, Excel and Outlook

• High degree of initiative and ability to see work through to conclusion

• Willingness to work flexibly to accommodate occasional duties outside of working hours (time can be reclaimed in lieu)

• Commitment to the aims and values of the organisation

• In possession of, or able to secure, an enhanced DBS check

• Commitment to safeguarding the welfare of all young people

Desirable 

There are a number of different paths the successful candidate may have taken to develop the skills and experience needed for this role. The following list is not intended to be exhaustive, but instead to give a sense of the range of experiences which are relevant:  

• Personal experience of structural inequalities, or experience of supporting young people from underrepresented groups   

• Experience in a charity supporting young people  

• Experience of working in a small organisation with a broad programme portfolio 

• Experience of programme delivery to student participants

Application instructions

• Please provide your CV (max 2 sides) and a covering letter via CharityJob (link below).
• Please complete the Charity Job Equal Opportunities form.

The job posting will close on Sunday 29th September 2024 at 17:00.

Purpose

Kids in Need of Defense UK is a collaboration between four award-winning, UK based not for profits that specialise in children’s immigration and asylum law. We partner with lawyers and law firms across the UK to provide the highest quality legal advice and representation for free to undocumented children and young people. Central England Law Centre (CELC) is the UK's Largest Law Centre and the lead partner in the KIND UK collaboration. The successful candidate will be working with Central England Law Centre (CELC) on the KIND UK project.

This is a key role for which we’re seeking a suitably qualified and experienced immigration adviser. They will be responsible for providing an excellent frontline service to KIND UK clients, leading on all matters relating to the assessment and triage of new referrals to the service. 

The successful candidate will be subject to an enhanced DBS check.

Responsibilities:

• Assess referrals which have been flagged for legal advice by KIND UK administrators, for merit and suitability for the KIND UK project
• Assess and agree the appropriate level of service, making the initial triaging decision on referrals
• Provide internal legal advice on referrals with legal complexities
• Provide one-off advice to prospective clients via telephone and/or email, where appropriate
• Make onward referrals to other suitable immigration advisers and other services, where appropriate

Personal Specification:

Essential:

• OISC L3 or admitted as a solicitor or barrister in the UK or equivalent right to give immigration advice
• Significant post-qualification experience in child, young person and adult immigration and nationality law
• Broad and confident knowledge of UK immigration and nationality law and policy
• Experienced and confident in making independent and swift decisions on legal issues in immigration and nationality law

Desirable:

• Experience of working in a triage function
• Experience of working with vulnerable clients
• Experience of working with social workers and other children's services professionals

About CELC:

A fairer, more just society in which an understanding of rights and their power is embedded within communities.

Central England Law Centre is the UK’s largest Law Centre. Our size enables us to provide legal expertise across eight different areas of social welfare law including: discrimination; employment; health and social care; housing; immigration and asylum; public law; and welfare benefits. This means that we can offer services that can address all of the interconnected problems people face in their everyday lives.

Our services are rooted in the communities we serve and we are an organisation that uses its legal expertise to improve the lives of those who are often vulnerable and socially excluded due to poverty, illness or disability.

What we can offer you:

• 37-hour working week;
• Flexible working hours and a hybrid working arrangement;
• 28 days holiday (rising by 1 day per year of service to 35 days after 5 years of service) plus 8 statutory days;
• Pension scheme membership;
• Access to an employee assistance programme;

We invite interested candidates to download our Recruitment Pack for this role from our website.

To submit your application, please complete the KIND UK Triage Supervisor Form, found on our website.

Closing date: 10am on 7th October 2024.

Interviews will be held in week commencing: 14th October 2024

Please be aware that this vacancy will close on the 30th September. If you are interested in the position, please submit an application as soon as possible.

Deafblind UK supports people who have both sight and hearing loss. You’ll be welcomed into our big family of clinical, operational and administrative staff who are all passionate about making life better for our members. Working for Deafblind UK is flexible and friendly. We support a healthy work-life balance and from the moment you join us, you will be fully supported by the wider team. You will also get a generous annual leave allowance and access to our Westfield Health Cash Plan.

We are looking to recruit a full-time officer to join our team delivering our flagship Pathways to Progress service.  Following incoming referrals, the officer will contact service users to conduct a friendly telephone or video call to complete an assessment of their needs and challenges.  The officer will then draw up action plans to connect the service users to the most appropriate set of service options, dependant on their chosen outcomes.

The officer will need to develop a good understanding of the internal and external service options available, plus have a clear and decisive skill for choosing the most appropriate course of action.  The successful applicant will need to be a confident and comfortable communicator, with a patient and understanding personality.

We are seeking a good planner with experience of helping people to identify and reach their chosen outcomes, whilst also contributing to the wider success of an established service with its inherent timeframes and capacities.

The post holder will become an active member of the Charitable Services team, promoting the delivery of life enhancing support options to people with dual sensory loss and/or their carers.  Service users will exhibit varying degrees of sensory loss, from the mild to the more profound.  We are committed to respecting and celebrating the unique personalities and aspirations of each individual service user as we work with them to identify the most empowering bespoke action plan for them.  

The officer will also have responsibility for overseeing the growth of an ongoing project to recruit and support a network of volunteers across the country, who can be co-ordinated to deliver localised marketing activities, such as attending public events on our behalf or dropping leaflets.

The main tasks delivered by the officer will be:

• To work with people with sensory loss to connect them to the services and support options that can best assist them;
• To build a friendly rapport with service users, to build trust so that they respond openly during the assessment conversations;
• To support individuals to engage with the agreed action plan and to help maintain momentum to complete the action plans
• To help individuals to celebrate their progress, to increase their knowledge and to expand their horizons.
• To develop a good understanding of the many internal and external support options available and their potential benefits;
• To develop and co-ordinate a team of volunteers to perform localised outreach activities on our behalf;
• To complete all necessary recording and reporting of service support, using our electronic systems;
• To contribute to the completion of funding reports, case stories, etc. as requested by the service manager;
• Occasionally to represent Deafblind UK at events, within online meetings and forums and to promote the service and generate service user referrals.
• To complete all training and input actively into team meetings, planning discussions and reviews.

Please note that prior experience of working with people with sensory loss is helpful but not essential for this role, as all relevant training will be provided.

Contact us for further details of the job role on 0800 132320.

The Company

We support people who have combined sight and hearing loss which affects their access to information, mobility, and communication. We help them to live with their condition and to build their confidence and independence.

Deafblindness affects everyone in different ways. Some people might have mild sight and hearing loss whereas others can’t see or hear anything. It can be isolating and lonely and can lead to mental health issues - but it’s far more common than many people realise. Around 400,000 people are affected by sight and hearing loss in the UK.

Schedule:

• Day shift
• Weekdays

Work authorisation:

• United Kingdom (required)

Work Location: Remote

Application Instructions

To apply please provide a CV and one page cover letter demonstrating your previous experience and suitability.