Senior Programme Development Manager Jobs in Manchester

Charisma is working in partnership with Guide Dogs to appoint their new Director of Guide Dog Service. Guide Dogs, the world’s largest assistance dog organisation, offer a wide range of services to support people living with a vision impairment. Their expert staff, dedicated volunteers and life-changing dogs help people with sight loss to live actively, independently, and well.

This senior leadership role helps people with sight loss to live the life they choose through the direction, delivery and development of the guide dog service. The postholder will cultivate a high-performance culture, and will be accountable for strategic oversight of breeding, puppy raising, dog training, creating/supporting partnerships, rehoming, and dog health to ensure the provision of a high-quality service that meets the needs of service users, and brings strategic goals to fruition. 

The successful candidate must be able to demonstrate the following:

• Substantial track record of leadership at senior management level (or equivalent) in an organisation of comparable size and complexity.
• Experience of long-term service or operations planning to meet strategic objectives.
• Evidence of successful financial management.
• Track record in supporting organisational change, influencing, building and sustaining relationships to achieve results.
• Comprehensive knowledge of safeguarding regulations.
• An in-depth understanding of customer relations.

We are seeking a dynamic, inspiring and influential individual, able to serve as a role model for the organisation, displaying integrity and confidence. Experience of, and commitment to, continuous organisational improvement and the ability to act as a change agent will be essential.

For more information, please contact Katherine Anderson-Scott, Associate Director, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Homebased with frequent travel to all Guide Dogs sites

Closing date: 19th January 2025

Charisma vetting interviews must be completed by close of play on the 27th January.

Interviews with Guide Dogs to commence w/c 10th February 2025

Anaphylaxis UK seeks our first Deputy CEO to join our remote team to play a pivotal role in translating our strategic vision into operational success, driving key programmes, enhancing organisational performance, and supporting income generation efforts.

We are the leading charity dedicated to supporting individuals and families living with serious allergies across the United Kingdom. For over 30 years, we have provided life-saving information, education, and advocacy to ensure better safety, inclusivity, and quality of life for those managing severe allergic conditions. As we continue to grow and expand, we are looking for an enterprising and innovative Deputy CEO to join us on our mission to create a safer, more inclusive future for those living with anaphylaxis.

As Deputy CEO, you will be a key leader in transforming our vision into action. Working closely with the CEO, you will focus on delivering strategic programmes and ensuring the charity’s day-to-day operations run smoothly. Your leadership will enable Anaphylaxis UK to reach new heights in both impact and growth.

Key details:

Job Title: Deputy CEO – Anaphylaxis UK

Location: Remote (with monthly in-person meetings in Farnborough, Hampshire)

Salary: circa £60,000

Contract: Permanent, full-time

This is an exciting opportunity to shape the future of a rapidly growing organisation, contributing to groundbreaking initiatives such as revamped training programmes, enhanced business outreach, and audit services for large businesses. You will have the opportunity to make a real difference in the allergy community, helping to reduce the anxiety faced by individuals managing allergies and working towards a more inclusive society.

Key Responsibilities

• Strategic Delivery: Translate our vision into clear, actionable operational plans, overseeing key programmes such as training, business outreach, and audit services.

• Operational Leadership: Manage the charity’s day-to-day operations, ensuring efficient systems across HR, finance, and IT, while fostering a high-performing, collaborative remote team.

• Income Generation: Drive the development of income-generating initiatives, including corporate partnerships, training products, and services targeted at major corporate clients.

• Team & Project Management: Lead and motivate our remote team to deliver projects on time and within budget, managing external contractors and partners.

• Collaboration & Representation: Support the CEO in representing Anaphylaxis UK to external stakeholders, including corporate clients, healthcare professionals, and policymakers.

Who we’re looking for

We are looking for an innovative, empathetic, and entrepreneurial leader who can translate strategic vision into tangible delivery. The ideal candidate will bring strong project management skills, experience in leading remote teams, and a proven track record in driving operational success.

Key skills and experience include:

• Proven senior leadership or management experience, ideally within a growing organisation.

• Strong project management skills, with the ability to deliver strategic goals with measurable outcomes.

• Experience managing remote teams, with a focus on team building, motivation, and accountability.

• A creative and visionary approach, with the ability to think big and generate income through training, products, and services targeted at corporate clients.

• Empathy and emotional intelligence, able to inspire a diverse team and align people with organisational goals.

A background in the charity or non-profit sector and/or knowledge of allergy management or experience in healthcare-related fields are desirable but not essential.

If you would like to receive an Information Pack for this role with details on how to apply, please send an expression of interest and (optional but appreciated) a CV or professional profile in confidence to our consultant, Jenny Hills via the apply button. For an informal and confidential conversation about this position, please contact Jenny at the above address with suitable times to speak.

Closing date for applications: 9am, Monday 3rd February 2025

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are looking for passionate individuals to work in the National Counter Trafficking Centre.Are you ready to improve the lives of young people affected by modern slavery, do you have Immigration, Social Care, or Criminal Justice Experience? If you have answered yes then we are waiting to hear from you! 

We have several full-time roles available (37 hours per week) they will be Home Based with potential for extensive travel within each region. 

Salary - £27,573 - £36,389 plus £312 per annum Office at Home Allowance. 

If you are interested in applying for these roles, you must have a current driving licence and use of a car. We are looking for people to join our team who live in the following area's:

• Kent 

What are the responsibilities of the Independent Child Trafficking Guardian:

Support for Children: Independent Child Trafficking Guardians support children who have experienced trafficking and exploitation, working alongside other professionals to ensure that children receive appropriate support in line with their needs. 

 Within this role some of your responsibilities will be: 

• Supporting professionals, including Social Workers, Police, Youth Justice Teams, Foster Carers and Residential Support Workers, to identify children exploited through modern slavery and refer them into the Service 
• Provide advice, guidance and information about child trafficking and initial safety planning to professionals through 1:1 case consultations or attendance at multi-agency meetings 
• Develop initial needs assessments and action plans 
• Support practitioners from partner agencies to meet the needs of children who have experienced trafficking and exploitation
• Manage a substantial caseload of young people supported through direct and indirect work, working within the requirements of service Key Performance Indicators and in line with Home Office Guidance.
• Support children through face-to-face contact and online platforms using creative approaches to ensure that children receive an excellent standard of specialist support within the boundaries of the role.
• Identify and respond to safeguarding, alerting managers to concerns and working with staff from partner agencies to deliver a robust safeguarding response. 

We will be holding a drop in session on Monday 20th January at 10am or Wednesday 22nd January at 4.30pm. Everyone is welcome to attend to find out more about Barnardo's National Counter Trafficking Centre and the role Independent Child Trafficking Guardian. There will be an opportunity to meet some of team and ask questions about the service and the role.

Join the meeting now - Monday 20th January 2025

Meeting ID: 344 180 159 317

Passcode: Bb6SY3fy

Join the meeting now - Wednesday 22nd January 2025

Meeting ID: 356 340 337 039

Passcode: G6LB3QF7

Although this contract has a permanent status, please be aware that this post is subject to funding currently to 31 March 2026 and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement.
This contract is due to expire on 31 March 2026.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document. This should be done with an understanding of the context of the service described.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date and as we fill vacancies the geographical areas may change. We recommend that you apply for this role as soon as possible

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

We are thrilled to be working in partnership with Kids Matter to secure their new Head of Fundraising.

This winter, the harsh reality is that 7.2 million low-income households are facing unimaginable challenges—deprived of essentials like food, toiletries, clothes, and basic hygiene. A staggering 1 in 3 children in the UK are trapped in the clutches of poverty. 

Kids Matter’s vision is to see every child in need raised in a strong family. Parenting is hard, and even more so for mums, dads, and carers grappling with the daily impact of poverty. That's why Kids Matter run community-based parenting programmes in local communities and prisons, equipping parents/carers with the competence, confidence, and community they need to help their children thrive. The need is growing, and Kids Matter is determined to scale up and see an even bigger impact with many more lives transformed for generations to come.

We’re looking for an inspiring and influential leader to join the Kids Matter Senior Leadership Team as Head of Fundraising. In this exciting role you will inspire, lead, and develop the Fundraising team, ensuring clear objectives, effective performance assessments, and tailored development plans. You’ll lead, shape and deliver an ambitious fundraising strategy, with a target of £854k in year one and continued growth ahead. We are seeking someone who can balance big-picture planning with hands-on management, ensuring everything runs smoothly day-to-day. 

The successful candidate must be able to demonstrate:

• Accomplished fundraising professional with experience in a charity context and a proven track record of consistently meeting targets.
• Experience of developing and delivering impactful and integrated fundraising strategies.
• Proven experience in trusts and foundations, major donors and individual giving.
• Strong leadership skills, capable of inspiring and guiding a team to attain both individual and organisational objectives.
• Excellent engagement skills; able to communicate effectively with team members and great at building relationships with people from a wide variety of backgrounds.

This is an wonderful opportunity for a passionate and empathetic Christian to play a part in transforming children’s wellbeing and shaping brighter futures. Bring your energy and determination to a committed, growing team that’s fully devoted to making a meaningful and lasting difference.

For an informal and confidential discussion about the role, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. The full Candidate Pack can be downloaded from the Charisma Charity Recruitment website. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practicing Christian.

Contract & Hours: Permanent. 4 days (28 hours) per week (0.8 FTE)

Location: Remote with the requirement to be in London for 1 day per month

Closing date for applications: Wednesday 15th January 2025

Charisma vetting interviews must be completed by close of play on 21st January 2025 

First stage interviews with Kids Matter: Week commencing 3rd February 

Second stage interviews with Kids Matter: Week commencing 10th February 2025

A note from Charisma

Don’t feel like you meet all of the requirements?  We’d still love to chat, we’re a people first recruitment partner.  We specialise in charity recruitment with over 22 years’ experience working as a consultancy who support inspiring professionals find the perfect roles in transformational organisations.

We're looking for an enthusiastic individual with project administration experience, or experience of supporting complex processes, to join us as Governance, Risk and Policy Officer (internally known as Governance, Risk and Policy Senior Associate) on a permanent basis.

You'll be responsible for supporting the day-to-day management of our governance, risk and policy systems, ensuring Ambition is well-positioned to deliver on its refreshed, long-term strategy. You'll also provide administrative support to leaders across the organisation and thrive in a busy, dynamic environment.

Who are Ambition Institute?
A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success.

At Ambition Institute we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.

That’s how we’ll make sure every child gets a great education and the best possible start in life.

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.

This is an exciting time to join Ambition Institute. In the past few years, we have grown to become the biggest provider of professional development for teachers and school leaders, with around 1 in 10 participating in one of our programmes. We are proud of the way in which we are contributing to tackling educational disadvantage and are looking for an individual who is equally as enthusiastic about our mission to join the team.

We would like you to:

• Work closely with the Governance, Risk and Policy Managers to drive and support projects that rationalise and/or improve our governance, risk and policy systems 
• Develop and own efficient administrative practices to ensure the effective delivery of business-as-usual processes 
• Contribute to the development of supporting resources, such as guidelines, templates, and training materials, to facilitate the adoption of best practices across the organisation 
• Manage logistical arrangements for internal and external events, including meetings, away days and residentials. 

Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to the Governance, Risk and Policy Manager.  In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition. 

Skills, Knowledge and Experience

To succeed in this role you'll be proactive, detail-oriented and possess strong organisational skills. You will excel at building productive working relationships with colleagues across the organisation, including in a hybrid working environment.

Knowledge or some exposure of governance, risk or policy would be beneficial.

If you are someone who thrives in a busy, dynamic environment and this role has sparked some interest, we'd love to receive an application from you.

What’s in it for you….?

• Competitive annual salary
• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
• Employer pension contribution of 11%
• Agile, hybrid working culture, so you can manage when and where you work
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
• Blind recruitment process to ensure equality and fairness in our hiring
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
• Work-from-home technology package to support hybrid working
• Interest free season ticket / bike loans

We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:

You should apply for this role if:

• You care deeply about educational disadvantage and being part of an organisation that challenges inequality
• You have a good work ethic and strive to make a difference in the job you do
• You always give maximum effort to understand and meet the needs of our partners and participants
• You always have a great attitude so we “can do” for all our colleagues, partners and participants
• You are open to feedback and learning because we want to keep getting better
• You work with your initiative to bring new ideas and a fresh perspective
• You are well organised and can prioritise work that will have the greatest impact

You'll love working at Ambition if…

• You want a career with a person-centred organisation with a cause at its heart.
• You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
• You enjoy working in a fast-moving workplace, with a great support structure around you
• You would like to grow with an ambitious organisation as it progresses over time
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.

How to apply…

Applications will be considered for all office locations.

All applications must be received by the closing date 23:59 on 20 January 2025. Interviews are expected to take place week commencing 3rd February. Please note when you click apply, you'll be taken to the Birmingham posting of the role. You can still apply via this posting as it won't determine your location if successful.

Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.

Would you like to join a small but mighty charity, working as part of an inspirational team delivering real change for women and girls? Are you highly organised, and looking for a new challenge? If so, we are looking for a brilliant Data and Operations Officer who can support us to deliver our ambitious 3-year Strategy.

About the role

• You will provide a mix of data control and broader operational tasks, supporting the Senior Operations Manager in their day-to-day operational management of the Charity, enhancing the charity’s ability to grow and adapt.
• You will supports ongoing GDPR compliance and data security by maintaining and updating data policies, participating in reviews, supporting teams, and assisting with the effective management of data subject access requests and data breaches.
• You will provide administrative support to the training team, using Salesforce to follow up and report on enquiries.
• You will assist with the documentation and tracking of partnership agreements and deliverables, and onboarding requirements of clients and funders.
• You will provide ad hoc support to the wider team with administrative tasks to ensure smooth operational delivery

About you

• You will have proven experience in a busy operations support role; excellent organisational and time management skills, with attention to detail and the capacity to manage multiple priorities effectively and meet deadlines.
• You will have experience with data protection and privacy requirements, including implementing GDPR-compliant processes, managing sensitive data securely, and providing practical guidance and training to others. 
• You will have experience of using Salesforce or another similar CRM to manage and report on data.
• You will have exceptional written and verbal communication abilities, including the ability to present data insights visually and clearly.
• You will have experience in supporting operational processes, such as managing expenses, coordinating logistics, and contributing to process improvements.

About SEA

Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it. Our vision is a world in which all women and girls are economically equal and live their lives free from abuse and exploitation. Economic abuse is a form of coercive and controlling behaviour. 4.1 million UK women experienced economic abuse from a current or former partner in the last year. Not only does it limit their choices and ability to access safety, but it has an ongoing impact. It damages future dreams and aspirations, and, in some cases, it takes lives.

What we offer

• 25 days annual leave, plus 5 Wellbeing Days and Statutory Bank Holidays
• Flexible working
• Working from home
• 3% Employer Pension Contribution
• Reflective practice and Employee Assistance Programme
• Enhanced sick pay, family leave and carer’s leave
• The chance to be part of our highly professional, supportive team

To apply

If you are passionate about making a difference and think you have the right skills and enthusiasm for the job, please apply via our website. Interviews will be held online week commencing Monday 27th January 2024. 

Surviving Economic Abuse is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from black and minoritised women and disabled applicants who are under represented at SEA.

• To work within the guiding principles of the Mental Capacity Act (2005) and seek student consent and to ensure that people are responded to in a manner that promotes their best interests. 
• To communicate in a manner which promotes partnership working by respecting a person’s need for information, level of understanding, background, and preferred communication style
• To develop and review in house protocols and training in relation to managing the needs of young people who can require additional support to manage their behaviour. This will include joint responsibility with the Principal PBS Practitioner in relation to supporting the delivery of the PROACT SCIP-r model. 
• To design, implement, evaluate, and adapt individual recording systems according to the needs of an individual young person.
• To contribute to the admissions process by collecting information about applicants who may require additional support to manage their behaviours, collating information about the intensity, frequency and duration of known behaviours and how these may impact on their learning opportunities. To analyse this information in relation to the suitability of the college to meet the young person’s support needs. To provide clear and detailed written reports based on these findings.
• To write individual behaviour plans using the results of assessments and update this periodically as new information becomes known. To write initial plans to support the transition of new students to the college setting. 
• To keep up to date with national best practice about provisions for people with learning disabilities, neurodiversity, restrictive practices, and challenging behaviour. To use this information as evidence to guide local service developments. 
• To provide line management, supervision, and appraisal to other members of the team 
• To manage referral criteria and pathway for PBS support team
• To manage caseload and waitlist in a manner that ensures efficient and effective use of resources. 

• Extensive experience in delivering positive behaviour support in an education or social care setting, evidence of specialised training and ongoing CPD in this area.
• Ability to work effectively at a local and strategic level
• Validated effective leadership record which demonstrates impact
• Drive toward outstanding health and well-being shared pathways and improved quality of life
• Creative, enabling individuals to be engaged and motivated to develop their skills
• Track record of young people making outstanding progress
• Personable and able to coach and develop staff confidence
• Drive to help someone reach their potential

• Annual Leave 27 days holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit, up to 7% company pension contributions and up to 6 x basis salary death in service 
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Cycle to work scheme
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home

About Gaddum

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester. Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can not only build resilience, but identify further risks, providing preventive support now and in the future. At Gaddum, we believe that by supporting individuals we ultimately help support entire communities. Our aim is to empower and enhance the lives of the people we exist to support.

About the Accelerating Reform Fund

The Accelerating Reform Fund is a new initiative which aims to transform social care services, making them more responsive to the needs of the community. It is a national programme, with 42 regions allocated to have their own projects. Greater Manchester is one of the ARF regions. The ARF has a particular focus on unpaid carers aims to boost short-term breaks for carers and improve hospital discharge processes. This work is made possible by Department for Health and Social Care grants. As an organisation, Gaddum has supported and collaborated with unpaid carers for many years, so we’re excited to bring our experience to the table. This role will be based in the Manchester team working to improve hospital discharge processes for Carers and will be based in one of the three hospital sites in Manchester (North Manchester General, Manchester Royal Infirmary, Wythenshawe Hospital)

Job Summary

To develop and ensure safe discharge planning and information for unpaid carers. To embed procedures to raise awareness of the needs of carers in a secondary care setting, working in partnership with the discharge and enablement teams. To empower carers to be involved in the discharge process.

Job Purpose

The purpose of this role is to support the early identification and referral of carers, ensuring they receive timely and appropriate support to meet their needs. The role focuses on enabling faster, safer, and smoother hospital discharges by addressing carer-related issues and providing clear referral pathways for hospital staff, acting as a critical link between secondary care and community services. By fostering collaboration with hospital staff and local services, this role contributes to the prevention of carer breakdown, reducing the risk of hospital readmissions and ensuring a seamless transition from hospital to home.

NAPAC is seeking Call and Email Handlers for our support services in Stockport

NAPAC provides the only free national support service for adult survivors of all types of childhood abuse. We offer specialist, confidential support to all adult survivors of any type of abuse, operated by experienced staff and trained volunteers.

We are looking for new colleagues who are empathetic and resilient with a real passion for supporting people through their healing journey. We want our team to reflect the diversity of the people we support, and actively encourage applicants with different lived experience.

NAPAC works closely with the criminal justice and public health sectors. We support survivors to navigate and understand their options with criminal and civil law, and in healing and recovery. Choice is key, and our website provides a lot of free information for survivors and those supporting them. 

As a trusted public-health organisation, people use NAPAC’s services to support their overall health and wellbeing, to build and improve their resilience, and to be able to make brave, positive choices every day – including asking for help when they need it.

Those using our services ask for support with a range of concerns, including anxiety, depression, isolation, navigating relationships, dissociative identity disorder, reporting to the police, domestic and sexual violence, boundaries, and complex post-traumatic stress. For many, contacting NAPAC is a first step to recovering from trauma and leading happier, more fulfilled lives.

NAPAC support service often hear from adult survivors that are disclosing their childhood abuse for the very first time, so sensitivity, safety and confidentiality are highly important.

So, if you are someone who is looking to make a real difference in the lives of the people we support by empowering them through emotional support, and understanding, then this job role is perfect for you.

As a support line Call Handler, you will be a key member of our dedicated team, providing emotional support and a safe environment for callers with a wide range of complex issues.

NAPAC offers full training and hands-on support for call handlers with every call they receive. You will use the knowledge and skills you’ve developed through our training to explore issues relating to childhood abuse and it how it effects adulthood and signpost callers to relevant resources and services that can provide more in-depth support. Calls are caller-led, and you will be there to empower each caller to take back control in their lives.

Key Responsibilities:

• Follow confidentiality and safeguarding policies
• Provide appropriate signposting to external services in accordance to callers identified needs.
• Ensuring that key record keeping is maintained to the required standard and contributing to service monitoring requirements
• You will have the emotional resilience to be able to support individuals who may be severely distressed, experienced trauma, and people who may be at risk of harm.
• The ability to think on your feet to support callers who may call during panic attacks or flashbacks
• Excellent communication skills, spoken and written.
• Providing email support to individuals.
• Being flexible in your approach to your work in line with changing and growing needs of the support service.
• To be Caller led and be able to keep your own personal boundaries whilst working in your own unique way.

Salary: £26,520 per annum, pro rata, plus pension and an employee benefits package.

Hours:  17.5 per week (0.5 FTE) to be worked flexibly across the week, in person. Remote and hybrid working is not available for this role.

Contract: One year, with possibility of extension subject to funding.

Closing date for applications: 10am Monday 3 February 2025. Shortlisted candidates will be contacted directly. 

Application is by completion of the NAPAC application form. CVs cannot be accepted.

Full information and the application form can be downloaded from our website.