Safeguarding Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Office Manager
Hours: 35 hours per week (9.30am-5pm with 30 min break or 9am-5pm with 1 hour break)
Days: Monday to Friday
Contract: Permanent
Location: Based at our day centre (52 East Hill, SW18 2HJ) – this is not a remote role
Salary: £24,529 per annum
Reports to: Day Centre Leadership Team and Executive Team
Purpose of Role:
We opened our Day Centre for older people, adults with disabilities and adults with dementia in October 2021. The Office Manager role is a new position that will provide a wide variety of operational support to the Day Centre Leadership Team as we are embedding and growing our Day Centre offering and increasing the number of clients who attend the Day Centre and the types of services they receive.
We also support older Wandsworth residents in the following groups with outreach in the community and with activities in the Day Centre: BAME; digitally isolated; financially isolated; LGBTQ; socially isolated; women; and those with, or at risk of, mental and/or physical ill health and disabilities.
Benefits:
- A vibrant workplace where no day is ever the same
- An experienced and supportive leadership team
- A friendly hypo-allergenic office dog to play with
- Kind and caring colleagues who work as a team
- A great employer’s pension contribution
- A cycle to work scheme
- An employee shopping benefits scheme
- An employee assistance programme (EAP)
Important notes:
Please note that CVs will not be accepted and only full application packs will be reviewed.
The JD and PS are really important, so please do read them carefully to help you complete your application.
Our mission is to help older people to age well in Wandsworth.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Do you want to work with our partners to have an influential role on livelihood development? APT Action on Poverty works to transform lives by helping people work with pride for a better future. Committed to being led by the communities and people we work with, we work with our partners to provide economic solutions to address hunger, injustice and barriers to safe and lasting work in East and West Africa.
We are a small dynamic team and which takes pride in our forward-thinking and transparent approach and we're seeking a new Programme Manager for current and new work in Sierra Leone and Kenya.
We work with people who are marginalised by society such as through their disability, gender, age, conflict or environment. We tackle the reasons for vulnerability and exclusion, building on the self-reliance and dignity secured through economic solutions to tackle stigma, discrimination and abuse of rights.
The successful Programme Manager will manage current programmes in Sierra Leone (working with a corporate on child labour and strengthening CBOs for more inclusive governance) and support the development of new programmes in Kenya and possibly Tanzania. The Programme Manager will play a key role in the development of APT Action on Poverty.
Reporting directly to the CEO, your key responsibilities will be: supporting contract delivery and financial management, developing/maintaining donor relationships, seeking new partnerships and project opportunities, proposal development and applications to institutions.
Experience of living and working in East or West Africa, a track record in proposal development and applications to institutions, knowledge of livelihood development and rights based approaches are key areas for this role.
This is a remote role, we meet up once a month in Evesham. We will also consider applicants who wish to work 80% FTE.
A Candidate Brief is attached and also on our careers page on our website. Please do check it out! We will be excited to hear from you!
Application is through CV and a covering letter explaining why you are excited by this opportunity and why you feel you are the right person for the job.
Closing Date for applications: Sunday 28th July 2024
Action on Poverty’s vision is a world free from poverty where everyone can work with pride for a better future
The client requests no contact from agencies or media sales.
We are seeking an Access and Engagement Coordinator in the Library of the Religious Society of Friends, to play a key role in developing the management and accessibility of our collections in the future.
You will ensure the delivery of a user-focussed service in our reading room, while also undertaking audience development research and gathering data to support forward planning.
The ideal candidate will have experience of working in a public-facing role in a library, archive or museum service, knowledge of good practice in supporting and enabling access and engagement, and a creative and collaborative approach to their work. They will be a strong communicator, with skills in delivering public activities and events and in building and maintaining relationships with a wide range of stakeholders. They will also have research and analytical skills and a commitment to embedding evidence-based decision-making in our service and activities.
This is an opportunity to contribute to the development of new activities and ways of working, with the aim of ensuring the discoverability and accessibility of our collections, through activities that are focussed on impact for the full range of our audiences and stakeholders and on supporting organisational priorities in Quakers in Britain.
Closing date: 9am, Tuesday 9 July 2024.
Interviews: Wednesday 17 July 2024, Friends House.
Alongside the opportunity to transform the experience of Quakers across Britain, we offer a generous benefits package.
For details of how to apply, please visit our website via the 'Apply' button.
Quakers have a faith commitment to equality, and encourage and welcome applications for posts from all sections of society. You do not have to be a Quaker to apply for this post, but we expect you to uphold the values of our organisation.
Quakers in Britain is committed to safeguarding children and adults at risk and expects all of its staff and volunteers to share and uphold this commitment.
Quakers in Britain is committed to equality in all its employment practices.
Support the charity on all aspect of volunteering within the Trussell Trust and across the food banks network. This position is accountable to assist with the delivery of the volunteering strategy and promoting excellence in best practice alongside celebrating the impact and contribution of volunteers.
Role responsibilities
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Coordinate the implementation of volunteer focused systems across the Network (e.g. Assemble and Peakon), facilitating access for all and providing ongoing support as needed
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Proactively engage with team across the charity to promote and enable a positive culture of volunteer engagement that values the contribution and impact of volunteers
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Coordinate an effective, engaging volunteering programme for the charity’s key corporate partners
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Develop regular, engaging communications that amplify the voice and impact of volunteers, shared across the charity’s internal and external communication platforms
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Provide expert, specialist support to Trussell Trust staff and the Network on the recruitment and management of volunteers in line with volunteering and EDI best practice through guidance, resources, training and the Helpline
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Line manage a team of volunteers, leading on their development and recognition.
Person Specification
Technical skills and minimum knowledge:
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Working with volunteers or as a volunteer
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Work as part of both linear and matrix teams, both internally and across organisations.
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Working knowledge of CRM and/or VMS systems. Ability to interrogate database and reporting systems to produce and analyse statistics and reports on volunteer activity.
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Manage multiple projects, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.
Behaviours and competencies:
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An effective communicator, verbally and in writing, able to share complex information in an accessible way to a range of audiences.
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Demonstrates strong interpersonal skills when working through challenges or conflict, doing so in a positive and solutions-focused way
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Role models inclusive behaviours and values
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Demonstrates a strong willingness to learn, especially in areas of volunteering best practice, GDPR and safeguarding
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Demonstrate a commitment to the values of the Trussell Trust.
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Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.
The client requests no contact from agencies or media sales.
Salary: £37,181 per annum
Location: Manchester
Contract: Permanent
Hours: 37.5 hours per week
Closing date: 10th July at 11:30pm
Do you have experience of working with people with lived experience to help them share their insights and use their experience to influence change?
Then join Shelter as Senior Lived Experience Coordinator and you could soon be playing a vital role at the heart of our Lived Experience Insight Team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Our Lived Experience Insight Team’s aim is to ensure that the views of those affected by the housing emergency shape and influence all of Shelter’s work. People with lived experience are involved in a range of different ways, through forums and events in local communities, sharing their story as part of campaigns, and speaking out about the issues that affect them. This helps ensure that our services and campaigns are developed alongside local communities and so that lived experience informs everything we do.
About the role
This is an exciting role within our Lived Experience Insight team where you will be involved in developing and co-ordinating an impactful involvement and coproduction programme that helps us to deliver meaningful opportunities for people with lived experiences. We’ll rely on you to influence and shape the work that Shelter does by influencing culture change across the organisation and improving our practices around Lived Experience Insight in line with our strategic aims. You’ll not only lead elements of our Strategic Plan, but you’ll also support our colleagues across teams to develop their practice through design, delivery of training, resources and project support.
You’ll be line managing a small team of our Lived Experience Coordinators to support them in delivering our programmes across their region that aligns to local strategic priorities. Ensuring that you and your team develop and deliver monitoring tools will help us to make continuous improvements to the work we do both on a local scale and across the nation. And as part of this role, we’ll count on you to provide wellbeing support to all those involved with Shelter, ensuring a high quality experience when working closely with participants and supporting their personal development.
About you
You’ll have an understanding of how lived experience of bad housing or homelessness can impact an individual, and the ability to support individuals in sharing their insights and experiences. What’s more, is your experience of people management means you are great at supporting your team to plan and coordinate multiple complex projects and activities across your region, with an ability to prioritise workload. You’ll have proven ability to facilitate training, workshops, webinars or coproduction activities with people with lived experience, while ensuring a safe and inclusive space where everybody can contribute. You’re adept at developing successful relationships not only with colleagues at Shelter, but also local organisations and partners too, with the ability to influence and collaborate.
Applicants with lived experience are encouraged to apply for this role. An inclusive and open mindset is also required, together with a collaborative approach, openness to risk and a willingness to be reflective and give and receive feedback and learn from successes and failures alike.
How to Apply
Please submit your CV and a Supporting Statement via Core HR. The Supporting Statement should demonstrate how you meet the ‘About You’ points outlined in the job description. Please write no more than 1 page covering these points. Throughout your responses, please ensure you demonstrate the behaviour below:
- We prioritise diversity and have an open and inclusive mindset
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
We are looking for a dedicated and conscientious individual with experience of giving advice to people in vulnerable circumstances and who can relate to others in a sympathetic and understanding way. Experience of giving energy related advice is not essential as you will be provided with extensive training as well as mentoring support from an experienced colleague.
Pay and conditions
- The role is full-time (37.5 hours per week).
- The salary for the role will be £27,121 rising to £29,803 after six months.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
- Engage with disadvantaged households who need help with energy issues.
- Improve the understanding and confidence of households in fuel poverty to better manage their energy use.
- Reduce the financial hardship and stress of households in fuel poverty by supporting their access to lower tariffs (where possible), grants for heating and insulation improvements and income maximisation.
- Improve the wellbeing and safeguarding of households in fuel poverty whose health conditions are exacerbated by living in a cold home.
- Identify energy improvements that can be made to the home and refer to installers who can fit them.
- Refer households onto other organisations in the area as appropriate for further support.
- Advocate on behalf of householders when communicating with energy suppliers, including making formal complaints on behalf of clients where necessary.
- Manage several complex casework cases over a period of time with minimal support.
- Maintain appropriate client confidentiality at all times in accordance with relevant policies and procedures.
- Carry out outreach activities and/or explore networking opportunities if demand for the service is too low.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- Minimum Maths and English GCSE or equivalent.
- Experience of giving advice.
- Experience of customer service.
- Experience of taking a lead on the delivery and coordination of project-based act
- Ability to respond to vulnerable clients in a respectful and engaging manner.
- Ability to demonstrate active listening skills in order to correctly identify the support needs of clients.
- Ability to present complex information in an accessible and appropriate manner.
- Ability to work in a team and able to identify areas where their skills complement others.
- Ability to maintain admin systems independently and accurately.
- Able to work independently and use own initiative.
- Highly organised at managing time and workload.
- Skilled in use of MS Office applications including Word, Excel and Outlook.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply and find out more about the role, please download and complete the supporting documents available on our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is Monday 22 July 2024.
Interviews are expected to take place Thursday 1 August. Please note the interview date may change should we have a high volume of candidates.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This position attracts a ‘Golden Hello’ of £500 in first salary payment followed by £500 on successful completion of the probation period.
Our Vision:
We are a charity that delivers transformational services to children, young people and their families across West and North Yorkshire. Our residential homes offer a nurturing environment where children and young people enjoy life enabling them to flourish. Our staff teams share the vision of wanting our children to achieve their best and so we provide a safe place where their needs are at the heart of every decision we make. We protect and support children and young people. We do this by providing practical and emotional care and support. We make sure their voices are heard enabling them to have improved choices and outcomes to their lives.
Our new home is unique as it involves a collaboration between Catholic Care, Bradford Council and foster families offering a therapeutic and trauma informed environment for children aged 6 – 11 years who have experienced adverse childhood experiences in their lives. As registered manager you will have the opportunity to recruit an exceptional team of professional care staff who will support the children and help them develop vital skills such as building relationships to help improve their overall wellbeing and support their psychological and emotional development with the aim of preparing them for a long term ‘forever family’ placement. This is our passion and purpose and sets the home apart as visionary for specialist intervention children’s services
Overview of Role
This is a brand-new role for someone to make their own! The home is a new addition to our range of services. You will manage the two bedded home working with children in a therapeutic manner, recognising the difficulties that children can experience when considering the impact of early life trauma, adverse childhood experiences and disrupted attachments. You and your team will help them to learn to thrive in their day to day lives. The successful applicant will support and manage a team of senior residential childcare workers and residential childcare workers, whilst acting as a corporate parent to the children we care for.
Why Join Catholic Care?
Catholic Care is a forward thinking and vibrant charity providing services for, and employing people of all faiths or of no faith at all. For the past 160 years we have been meeting the needs of people who are or vulnerable across Yorkshire, having a positive impact on their lives.
Each year the work we do makes a positive difference to nearly 3,000 people, both through our CQC and Ofsted regulated services and in our local communities. We care passionately about the people we support who remain at the heart of what we do. We are a values led charity. Our values are what drive everything we do. They help us to make decisions about what we do, how we do it and who we do it for.
Your wellbeing is important to us and we will make sure you feel valued and part of the Team. We are a Mindful Employer and accredited with Investors in People and our approaches are there to support you along the way. We also offer benefits which reflect your hard work, including generous annual leave, pension scheme and sick pay policy.
What We Can Offer You:
Competitive salary
29 days annual holiday plus bank holidays (full time equivalent)
Additional 3 days annual leave after 5 years of service
Comprehensive Induction Programme with ongoing learning and development
Career progression opportunities
Regular supervision
Regular performance and development meetings to support your ongoing development
Investors in People and Mindful Employer
Group Personal Pension Scheme
Healthcare Cash Plan
Cycle to Work Scheme
Employee Referral Bonus Scheme
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Engagement Coordinator
Salary: £21,000 – £23,000 per year (FTE); 21 hours, based in Luton
About us: Community ConneX is a campaigning organisation and a multi-project service provider working across West London. We support autistic people, people with a disability, and people and families experiencing barriers to live healthier, happier, and inclusive lives. We do this by ensuring their needs, rights and aspirations are met.
Location: Hybrid based in Luton
Key duties:
· Leading and delivering engagement activities to identify and challenge issues within the Health & Social Care sector
· Development and leading self-advocacy groups and service user-led engagement
· Organise activities that support individuals who are socially isolated and provide isolation prevention support
· Recruit and support volunteers to support with engagement activities
Our ideal candidate:
· Has qualifications relevant to the role
· Has excellent communications and writing skills, and the ability to tailor written and verbal communications to a wide range of different audiences
· Can maintain existing relationships and develop new relationships with clients, families, colleagues and volunteers
· Can generate reports and make presentations
In return we offer a range of benefits including:
· Pension contribution up to 5%
· Death in service insurance
· Employee assistance programme
· Bluelight Card
· Cycle to work scheme
· 23 days of annual leave + bank holidays (increases after 2 years of service)
· Salary sacrifice
· Healthcash plan
· Professional development
We are committed to safeguarding and equal opportunities, and we guarantee an interview to all applicants with disabilities meeting the minimum criteria for the post.
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.
The client requests no contact from agencies or media sales.
Thank you for considering a Young Women’s Worker role with Redthread. We are a team of
compassionate, collaborative and courageous professionals committed to empowering young people
to change their lives.
Please note we are recruiting a female worker. This role is exempt under the Equality Act 2010
Schedule 9, Part 1.
Please check out our website for more information on the services we provide and learn more about
us, including our commitment to safeguarding, equity, diversity and inclusion. Here is an animation
that was created with our Youth Ambassadors, and these clips, C4 News- Young Women's Service,
BBC News - YVIP and ‘A day in the life’ will give you a taste of what we do every day.
Job Description
Post Title: Young Women’s Worker
Location: The post will be based primarily at St Georges Hospital. However, all
Redthread team members must have a flexible approach to supporting other
sites across London when needed. There will be a need for regular visits to
Redthread’s main offices and other projects and activities that take place at
various locations across London and the UK.
Hours: 37.5 hours per week. The nature of Redthread’s work means that regular
evening and weekend working is required. You will be required to work shifts
to ensure that the team covers from 7:30 am to 9 pm each day between
them.
Salary: £29.767,50 per annum + benefits
Contract type: Permanent
DBS Check Required: Enhanced with barring (Child and Adult Workforce)
Work area: Young Women’s Service
Responsible to: Team Leader
Purpose of the Post
Work intensively with vulnerable young women in a trauma-informed way to promote their
well-being, safety and personal development.
How to apply:
If this sounds like the right role and organisation for you, please go to our website where you will find a downloadable job description with a person specification, including details of the terms and conditions of the post.
We encourage you to read through the job pack and the person specification carefully, as we will shortlist applications using the essential criteria.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced and enthusiastic Senior Housing Support Worker to take a lead role in the provision of a comprehensive housing related support & development service to YMCA Leicestershire residents to enable them to build firm foundations for a positive future.
Salary: £27,144pa. (Grade C1)
Hours of Work: 40-hours per week including 1- hour paid lunch. This will include some evening and weekend work as well as being part of the emergency on call rota
Location: Based at the Aylestone Centre in Leicester (LE2).
Benefits include: A generous 33 days of annual leave including bank holidays, Birthday Leave, Service Leave, Welfare Leave, Pension and Health Cash Plan, Company Sick Pay Scheme, Free YMCA Gym access, Free Parking at Aylestone, Blue Light Discount Card, and Complimentary Y theatre tickets.
Key responsibilities will include:
- Taking a lead role in the provision of a comprehensive housing related support & development service to YMCA Leicestershire residents to enable them to build firm foundations for a positive future as part of a person-centred approach tailored to individual needs.
- Holding a support caseload working as part of a multi-disciplinary team to help young people identify and meet their personal, social, health, learning and employment needs as identified in their Support and Resettlement plan, within an average 6-month time frame.
- Carrying out weekly Health & Safety Room Checks of the accommodation in which young people are living
- Proactively managing and leading a team of support workers using organisational policies and contractual expectations.
- Developing and implementing strategies to manage challenging behaviour in a professional manner
- Understanding and advising the team on the principles of relevant legislative frameworks
About you
As a Senior Housing Support Worker, you will have excellent interpersonal skills, with evidence of establishing and maintaining good working relationships with team members, young adults and multi-agency teams. You will also have excellent written and oral communication skills as well as a high level of honesty, integrity and confidentiality. You will be a proactive team-player and have experience of working disengaged young adults with complex needs and challenging behaviour.
To succeed in the role of Transition Coach, your key skills will include:
- A recognised formal qualification in Social Work, Youth & Community Development, Housing, Criminology or relevant Social Science to degree level or equivalent.
- Proven experience at a comparable senior level
- Clear understanding of the needs of homeless people
- Direct experience of working with disengaged young adults with complex needs and challenging behaviour
- Direct experience of working with a range of multi-agency partners at delivery level.
The client requests no contact from agencies or media sales.
Project Manager: Green Impact
We are excited to be recruiting for a new Project Manager to deliver our national sustainability engagement programme, Green Impact.
ROLE SPECIFICS
Location: Hybrid in London or South-East England
Due to the location of participating Green Impact organisations, this role will be based in London or South-East England, with regular travel throughout the region, as well as some UK-wide travel. We are a primarily home-based organisation, but we have a London office space available to staff.
Working patterns: Fixed term until September 2025, with possibility of extending. 35 hours per week. The role involves weekly UK-wide travel with some early starts and late returns, and up to six overnight stays per year. Homeworkers will be expected to work remotely on a regular basis. Flexible work patterns/ job share opportunities open to negotiation. 0.6FTE to full time opportunities will be considered.
Salary: Starting salary £30,413 per annum plus Inner London Weighting of £3,405 for London-based employees. We provide up to 6% pension contribution, with life assurance for all those in the pension scheme.
Closing date for applications: 28th July at 11:59pm
Interview dates: 5th and 6th August for first stage 30-minute interviews. Second stage interviews will be held on 12th and 13th August. All interviews will be held online.
Preferred start date: ASAP, ideally September 2024
INTRODUCING SOS-UK
- SOS-UK is a student-led education charity focusing on sustainability. We work across all forms of education and, through our work, we aim to:
- Get more students leading on, and learning for, sustainability.
- Repurpose the education system around the climate emergency and ecological crises.
- Make sustainability more inclusive, so it is for everyone.
- We believe that when students lead on sustainability, they learn about it, picking up the vital knowledge, skills and competencies they will need to help transform society into a more just and sustainable place.
- Find out more about SOS-UK, who we are and what we do by visiting our website.
ABOUT THE ROLE
We are recruiting a Project Manager to primarily deliver our UNESCO award-winning Green Impact engagement and awards programme. Green Impact supports staff and students within organisations to learn about sustainability, and embed it into their day-to-day operations. Green Impact runs in many sectors, with programmes tailored to the sustainability impacts of different workplaces, including universities, healthcare and cultural heritage.
Key responsibilities of the Project Manager include:
- Project manage the successful delivery of the Green Impact programme at a set number of allocated organisations, tailoring delivery according to local needs.
- Maintain and develop strong relationships with key people and act as the first point of contact to students and staff at your allocated organisations.
- Plan, design, and deliver engaging training sessions for your allocated organisations as a part of established programmes as well as for bespoke consultancy projects.
- Recruit, coordinate, and support student volunteers to ensure a positive experience of our programmes, including supporting them to work in teams.
EQUAL OPPORTUNITIES
We’re totally committed to equality of opportunity for all. We welcome applications from individuals regardless of their age, disability, ethnicity, gender, race, religion, sexual orientation.
We particularly welcome applications from Black, Asian and minority ethnic candidates, as they are currently under-represented within SOS-UK. We recognise that candidates from Black, Asian and Minoritised-Ethnic (BAME) backgrounds are under-represented in our organisation, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond. We are committed to taking positive action to expand the diversity of our staff team, and if you meet the minimum criteria for a role (at least 80% of the criteria in the person specification) and are from a BAME background, you'll be guaranteed a first stage interview. It is important to note that this scheme guarantees an interview for candidates who meet the minimum criteria and tell us that they'd like to be considered under the scheme. The selection decision at interview will be based on the most suitable candidate, regardless of any protected characteristic.
Benefits: We believe we have a fair and transparent pay framework. Our salary bands and pay gaps are public. We have always paid at least the real living wage and are an accredited Living Wage Employer. We do not offer any unpaid/non-credit-bearing placement opportunities or work experience. We offer up to 6% pension contributions, annual cost of living increases and annual spine-point salary increases until the top of your band. Other benefits include: Support and paid time for learning and development in your role and to support onward progression (if desired) Cycle-to-work scheme Eye care vouchers Free flu vaccinations Work laptop and home-office equipment where needed Health Cash Plan and Employee Assistance Programme via HSF A minimum of 27 days paid annual leave, plus bank holidays (pro rata for part-time staff or those on contracts for under 12 months). Additional leave is awarded for each year of service, up to 30 days Discretionary paid leave over the Christmas break for everyone Various other leave allowances, as agreed with line managers, including for (but not limited to): Parents, carers and dependents: support and understanding for family emergencies and caring for dependents Employee volunteering: up to three days paid leave per year which you areencouraged to take - pro rata for part-time staff Medical appointments: reasonable time off during working hours including time for fertility treatment and gender reassignment Religious or belief-related obligations Study
REF-215265
JOB DESCRIPTION AND PERSON SPECIFICATION
We are looking to recruit an exceptional Area Manager to provide direction and leadership to support the continued modernization and growth our retail operations. The Area Manager will support a passionate and committed retail team to deliver profit, promote fundraising and support eye health and public awareness. They will ensure that the business is run in a robust, transparent, compliant and efficient way in line with our values – whilst contributing expertise and energy to the wider charity.
Responsible to
Director of Retail
Direct reports
15 Shop Managers (direct)
Working hours and contract
Full time/permanent
Salary
£35,000 - £45,000 plus full travel expenses
Location
Central & Greater London
Start date
September 2024
Role Responsibilities:
Strategy, planning and growth
· Track progress against plans and budgets, and support shop teams to adapt, phase and prioritise work where appropriate.
· Ensure that broad and long-term thinking is brought to decision making and avoid reactionary behaviour, whilst capitalising on arising opportunities.
· Support the delivery of a five-year Retail Strategy (2024 – 2028), to include:
o The professionalisation of our systems and processes to capitalise on all income opportunities.
o Putting a positive customer experience at the heart of our approach.
o Delivering income upwards of £2.5m per annum with year-on-year growth to £10.6m by 2028/29.
o Deliver Gift Aid targets across all shops.
o Assist the Retail Development Manager in launching new shops.
o Utilise digital and social media to drive footfall and stock donations.
o Support fundraising through the shops, including legacy and IG marketing.
o Tailor each shop in the portfolio to maximise the potential of its unique location and its role in the business – including exploration of clearance, vintage, furniture and books.
o Create a framework of retail standards of excellence and ensure shops are managed and maintained to those standards.
Sales and Profit
- Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the area financial performance
- Foster a creative and entrepreneurial environment where team members seek to maximise income in new and innovative ways both within their shops and through a variety of channels, such as community events
- Drive the team to maximise income from Gift Aid on donated products
- Ensure that all financial procedures are adhered to and executed in a timely fashion by the shop teams
Shop Floor
- Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop management and Retail Partnerships team
- Ensure compliance with efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and internal regulations regarding donated stock are adhered to
- Inspire the team to provide a great customer and donor experience, which enables us to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Director of Retail within the agreed timeframes
- Empower the team to work in partnership with the Visual Merchandising Manager to create original, appropriate and commercially successful visual merchandising displays, including shop windows
- Make sure that all procedures for the sale of new and donated corporate products are followed by the volunteer team
- Work with the Director of Retail to ensure our shops are in good condition, maximise their potential and are fit for purpose
- Provide a safe and healthy working environment and ensure that all team members are aware of and operate within our health and safety policies and procedures, including waste management and customer safety
Leadership – Volunteers
- Support the Volunteer Manager and shop management teams to recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise income and profitability and guarantee the smooth running of the area.
- Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Define and develop our retail volunteer programme to ensure first rate volunteer experience, engagement, and great customer experience.
- Connect the volunteer team with our work and help them to understand the value of their contribution.
Leadership - Paid Staff
· Support members of the charity retail team to embed a high performing, motivated, collaborative, creative and dynamic culture – and seek opportunities to celebrate success
· Provide line management, leadership and growth opportunities to the Shop Management team.
· Support new starters with comprehensive induction and training.
- Ensure effective training, development and performance management of paid staff
· Support the annual appraisal and probation processes for all reports.
- Work within our policies and procedures when dealing with problems at work
Management - Being part of Vision Foundation
- Play active part in the charity, including attending and contributing to all-staff meetings
- Play a key role in enabling the shop to represent the charity and increase the knowledge of the local community about our mission and work
- Be accountable for the integration of each shop into the local community in collaboration with the shop teams
- Empower the team to respond to all appeals and fundraising opportunities.
- Adhere to and enforce our safeguarding policies
Other
- Required to adhere to our vision, mission and values
- Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Governance, finance and operations
· Understand and mitigate risk in the context of charity retail and multi-site working.
· Ensure timely and accurate performance reporting to Director of Retail.
· Support the Director of Retail in:
o Developing annual budgets, report variance and reforecast as appropriate.
o Developing and maintaining up to date policies and procedures and ensure these are embedded across the shops operation.
· Maintain up to date knowledge of charity law affecting retail and advice on emerging issues.
· Ensure all retail income is raised lawfully, including data protection legislation, Charity Commission guidance and Fundraising Standards/Charity Retail Association codes of practice.
· Ensure compliance with all relevant legislation including Trading standards, Health & Safety, fire and building regulations for the retail premises, ensuring annual inspections and training of all staff and volunteers.
Impact
· Explore opportunities to deliver the wider impact of the charity through the “shop front” of our retail portfolio, including employment, volunteer and training placements for blind and partially sighted people.
· Support eye health messaging through the shops.
· Support public awareness and understanding about visual impairment and visually impaired people.
· Share with customers the impact of the funds raised through shopping with us through in store communications, staff training and social media.
Personal attributes
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
• Comfortable working in a small team both strategically and operationally
• Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
• Able to provide positive, dynamic, tenacious and flexible leadership at all times.
• Results-driven, able to measure and quantify own outcomes.
• Adaptable to changing landscape and evolving organisation.
• Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
• Excellent verbal and written communication skills
• Highly organised with ability to plan effectively and allocate resources appropriately.
• Committed to equal opportunities and inclusion
• An understanding of and commitment to blind and vision impaired people.
Person specification:
Skills, knowledge & experience
Essential
· Experience in retail management delivering significant sales and profit growth across multiple sites, ideally in a charity retail context
· Experience of developing and managing budgets
· Experience of EPOS systems and Gift Aid
· Experience of setting and managing income and expenditure budgets
· Experience of leading and line managing others to develop and grow, building and maintaining a high performing team culture
Personal attributes
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
• Comfortable working in a small team both strategically and operationally
• Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
• Able to provide positive, dynamic, tenacious and flexible leadership at all times.
• Results-driven, able to measure and quantify own outcomes.
• Adaptable to changing landscape and evolving organisation.
• Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
• Excellent verbal and written communication skills
• Highly organised with ability to plan effectively and allocate resources appropriately.
• Committed to equal opportunities and inclusion
• An understanding of and commitment to blind and vision impaired people.
Other benefits
We value our staff and volunteers and want to make sure that they are supported in their work. We also offer:
· A great team and a supportive culture
· Employer pension contributions matching up to 10%, and death in service cover
· Generous parental leave
· Study leave and financial support for training & development
· A cycle to work scheme, eye test vouchers, a staff loan scheme, and access to an Employee Assistance Program
· An active Social Committee and staff events
The interview process is planned as follows:
• First interview by teams
• Second in person interview and commercial presentation
• Meeting with the senior retail team:
o Area Manager
o Retail Development Manager
o Retail Partnerships & eCommerce Manager
We value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools
The client requests no contact from agencies or media sales.
Could you be our new Brand & Marketing Manager?
We’re looking for a creative, dynamic and enthusiastic comms professional to join us on our mission to ensure no child or young person ever has to grieve alone. As our Brand & Marketing Manager you will be at the forefront of growing and developing the Winston’s Wish brands and find new and innovative ways to reach the children and young people who need us. This is a varied and fast-paced role where no two days will be the same.
From sharing the voices of our incredible Youth Ambassadors far and wide, to marketing fantastic fundraising initiatives to identifying new opportunities to reach young people, you’ll play a fundamental role in ensuring bereaved children and young people know they can put their trust in Winston’s Wish when their worlds are turned upside down by grief.
Main Responsibilities
- Marketing outreach and project management
- Work alongside the Director of Marketing & Communications to action the charity’s strategic marketing plan.
- Lead a team of marketeers in planning, delivering and measuring effective projects to drive revenue and reach across multiple areas of the company.
- End to end management of comms plans to ensure projects are delivered to a high standard using data and analysis to refine and develop plans in order to reach targets.
- Oversee marketing activity across all channels, with a strong emphasis on developing data led digital marketing. Ensuring the team are constantly analysing, refining and optimising.
- Write influential and fluent copy aimed at different target audiences to engage and ultimately drive interest.
- Actively identify and motivate the team to recognise opportunities to market Winston’s Wish to reach our identified audiences.
- Work with the charity’s approved freelance designers to oversee the creation and delivery of marketing assets and artwork, adhering to our brand style and tone of voice.
- Support the PR & Marketing Officer to identify and respond to media requests and create opportunities that grow the charity’s reputation.
Brand Management
- Work alongside the Director of Marketing & Communications to embed a cohesive and engaging brand identity to create memorable and consistent experiences for all.
- Develop our visual identity in a way which brings our cause and purpose to life in the most engaging and inspiring way possible.
- Grow and manage our database of brand and marketing assets and materials.
- Use market insight and analytics to continuously develop our brand to position Winston’s Wish as a leader in our sector.
Team Management & Administration
- Work alongside the Director of Marketing & Communications to lead our marketing and communications team, ensuring there is a clear direction of travel, an understanding of purpose and an exemplary culture embedded to drive future success.
- Line manage the Digital Marketing & Communications Officer and PR & Marketing Officer.
- Effectively manage expenditure across all projects and campaigns in line with agreed expenditure budgets.
- Effective reporting as required in line with agreed objectives and KPIs.
- Ensure that the recording of permissions and consents is adhered to in line with our policies and procedures and in accordance with GDPR.
All Staff
- Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities.
- Promote equality of opportunity and diversity in accordance with Winston’s Wish policy.
- Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
- Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
- Work to objectives, targets and work plans agreed with your line manager.
- Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
- Take an active part in the Quarterly review process and participate in training agreed with your line manager.
- Recognise and champion the lived experience of children and young people with bereavement within your work.
- Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy.
Person Specification
Essential
- Ability to be passionate and inspiring when communicating the work of Winston’s Wish.
- Excellent copywriting and editorial skills across multimedia channels.
- Experience of processing and turning complex information into compelling and relevant stories and content.
- Strong demonstrable experience of brand management and delivering strategic brand projects.
- A confident brand guardian with experience of developing and implementing brand guidelines, providing clear and well-reasoned feedback on a wide range of creative.
- A confident project manager, able to develop and roll out a strategic marketing plans that reach our intended audiences.
- Lead, enthuse and inspire colleagues at all levels to get behind our brand and marketing activities.
- Experience of managing and motivating a team.
- Ability to show empathy for the children, young people and families we support.
- Curious, creative and innovative, unafraid to challenge the status quo.
- Strong commitment to the values of Winston’s Wish – We are caring, hopeful and honest; we respect others and we try new things.
Desirable
- Project management experience.
- Graphic design experience.
- Experience in a similar environment.
- Understanding of child bereavement.
- Experience of using Salesforce CRM System.
Recruitment Timetable
Application deadline: 12th July at 5pm
Interview date: 26th July
Interview location: Zoom
Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Winston’s Wish is a charity that helps children, teenagers and young adults find their feet when their worlds are turned upside down.
The client requests no contact from agencies or media sales.
Are you an influential, analytical and ambitious individual with excellent leadership skills and a proven record of working in homelessness or social justice? Do you have experience of service delivery and project planning, budget setting and management, and stakeholder engagement? If so, consider moving to Shelter as our new Strategic Lead for Sheffield and you could soon be making a real difference to people affected by the housing emergency.
This role is being advertised as Housing and Homelessness Strategic Lead but on appointment your job title will be Strategic Lead.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Shelter Sheffield provide housing advice and support to people across the city with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. We take a holistic approach to help people deal with interrelated issues that can impact their ability to keep a home.
About the role
You will be the local leader for Shelter’s Community Services, leading a multidisciplinary team in implementing Shelter’s strategy locally, delivering the local response to the housing emergency and empowering the local community in Sheffield to fight for home.
You will take the lead on the delivery of services and contracts to provide consistently high levels of performance, and plan and deliver service development strategies, including seeking business development opportunities that align with our strategic aims, both across Community Services and in partnership with the Lead Solicitor.
As the strategic lead for your locality, you will promote and direct systems change activity, so we better understand what is influencing people’s experience of homelessness and bad housing, and so we have effective plans to influence change.
You will act as an ambassador for Shelter within your region, representing the organisation through media, networks, and local stakeholder engagement.
Alongside this, you will plan and implement resourcing plans for your Hub, including staffing, volunteers, and engaging people with lived experience, and will manage the Hub Leadership team. Ensuring there are multiple and ongoing opportunities for people with lived experience of homelessness and bad housing to be part of Hub development, activities, and learning is a key element of this role, as is upholding and promoting a learning culture with the Hub.
About you
A natural leader, who can inspire, support and motivate individuals, communities, and your own team to advocate for change, you will have a proven working knowledge of homelessness, housing and related issues affecting local communities. You will possess sound experience of managing and delivering contracts, partnerships, and services, and of being involved in implementing and reviewing change management, whilst demonstrating excellent budgeting and financial reporting skills.
The ability to proactively develop and maintain key relationships and having impressive analytical skills to use insight and evidence to present data, manage performance and to identify and implement systems change are vital to this role, as are impressive interpersonal and communication skills, both verbal and written.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
The client requests no contact from agencies or media sales.
Our highly committed Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the North East England & Yorkshire Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas and you may be required to travel at short notice for face to face meetings.
The post is part time, three days per week, working Monday, Tuesday and Wednesdays.
About the team
The team works remotely and prides itself in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in these regions, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR, along with experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families, along with supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North East & Yorkshire would be valuable.
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces, veterans and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts, or are still currently serving, and their families.
SSAFA understands that behind every uniform is a person. We are here for that person – when they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skill sets. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Closing date: 23:59, Wednesday 10 July 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: Tuesday 23 July 2024 (remotely by MS TEAMS video link).