Risk And Governance Manager Jobs in Manchester

Job title Support Line Officer

Reporting to Support Line Leader

Location Remote

Hours 35 hours full time, part time job share considered

Salary £27-30k

We are seeking a remote-based Support Line Operator to join our small and friendly team, answering enquiries from kidney patients, families and carers by telephone, email and social media channels, driven to provide an excellent experience for every contact.

The Kidney Care UK Support Line provides practical information and non-medical advice for anyone affected by chronic kidney disease.

From Monday to Friday, 9am to 5pm, the Support Line is accessible by telephone, email and social media. We provide best in class information and support at the first point of contact, knowledgably responding to enquiries with care and compassion.

About you
 

We are seeking someone with experience of responding to incoming enquiries for a health or care patient support/charity helpline or patient support service.

Ability to deal professionally, calmly, and sympathetically with people affected by kidney disease.

You must have Excellent communication skills, able to engage and reassure by phone and in writing.

You will need to be confident using social media and MS Office for professional communications.

Interviewing on 19th and 20th February

Are you passionate about teamwork, innovation, and driving positive change? At The King’s Trust, we’re looking for an Assistant Finance Business Partner to join our collaborative Business Partnering team to help us empower young people across the UK.

Your Role in Our Mission:

• Partner with senior stakeholders to shape, develop, and implement impactful business strategies.
• Advise, challenge, and connect with leaders, embedding yourself as a key member of their teams.
• Champion commercial thinking, providing analysis, insight, options, and scenarios that influence key business decisions.
• Lead performance management, from forecasting to budgeting and business planning.
• Support the wider team to deliver exceptional business partnering for our Delivery and Fundraising directorates.

What You’ll Bring:

• Proactivity, enthusiasm, and a drive for collaboration.
• Experience in a finance partnering environment, ideally part-qualified or qualified by experience.
• Strong communication skills to engage both finance and non-finance stakeholders.

Why Join The King's Trust?
Here, you’re part of a supportive, purpose-driven community where your ideas and insights make a real difference. Working together, we transform young people’s futures—and grow as professionals and people.

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

About the job

In this temporary position, the Program Officer will fill a unique, multi-faceted role that offers the opportunity to leverage their program management experience to help lead a complex global coalition at the intersection of human rights and technology. This is a temporary position, maternity leave cover, with an expected end date of April 15, 2026. This position will support a global Internet freedom initiative that will support local civil society, independent media, and human rights defenders to better prevent and respond to digital repression in their own contexts, particularly in repressive contexts. The activity focuses on building long-term, local resilience among civil society through a networked approach involving global, regional, and local actors. The activity provides technical assistance on digital security, digital governance advocacy and engagement, censorship circumvention, and holistic legal, psychosocial, and physical security support.

Under the guidance of the Deputy Chief of Party and in coordination with the larger project team (including the Advisors and Chief of Party), the Program Officer will oversee the implementation of activities, ensuring strong coordination with other project objectives, and compliance with USAID and Internews policies. The Program Officer will work closely with project partners, support internal coordination efforts, and be responsible for effectively sharing the impact and successes of the program. Further, the Program Officer will support, when needed, the business development, start up and oversight of related Associate Awards and Buy-Ins.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, with other duties upon request:

Program/Project Management:

• Provide project management and program implementation oversight, strategic planning, analysis, personnel, grants, procurement and finance tasks as needed.
• Serve as primary point of contact for regional and local partners
• Assist in the development of team systems, norms and practices.
• Supervise at least one (1) full-time staff, including assigning work, approving timesheets and managing their workload (as needed).
• Cultivate and strengthen relationships with international, regional and local partner organizations and ensure that implementation is responsive to the needs of partners and beneficiaries.
• Support the MEL Specialist and the MEL Partner in developing and implementing strong MEL frameworks and activities, ensuring that all project partners understand MEL requirements.
• Support the development of Associate Award and Buy-In proposals, project start-up and ongoing coordination; ensuring (when needed) that project staff are onboarded, existing processes and approaches are shared, and regular communication occurs across all relevant teams.

Administration & Finance:

• Manage the implementation, communication and programmatic oversight of all subgrants (PASS and HQ managed) issued under Civic DEFENDERS. This includes reviewing the prospective grantee applications, program and design, budget negotiations, payments and partner reporting.
• Ensure all funder approval request packages are complete and ready to be sent by the COP/DCOP.
• Oversee all administrative aspects of the Civic DEFENDERS digital governance activities, in coordination with the COP, DCOP and Business Management team.
• In coordination with the Business Management team, ensure program implementation complies with funder requirements and Internews’ policies and procedures.
• Oversee the implementation of personal service contracts, outside service contracts and simple service contracts.
• Support COP, DCOP and Advisors in ensuring that timelines are met, deliverables and approvals tracked.
• Support hiring efforts for project staff and consultants, including ensuring effective onboarding.

Writing & Research:

• Support the writing and compiling of program reporting, including quarterly reports and annual workplans, ensuring the final product sent for DCOP/COP review is complete and timely.
• Review and respond to work products from partners, as needed.
• Support internal and external communications, including website, 2-pagers, summaries, etc.
• Represent team and Internews at events, as needed.
• In all duties, uphold Internews’ Core Values and demonstrate commitment to fostering a culture of belonging.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required

• University degree in relevant fields of study OR equivalent lived/professional experience.
• Minimum five years’ relevant prior work experience in Democracy, Human Rights and Governance programming, with a preference for previous experience in digital rights, governance or Internet freedom
• Up to five years’ experience in the thematic area.
• Strong writing skills and proven text-editing proficiency.
• Strong analytical skills; ability to define, communicate, and resolve complex problems. Strong interpersonal skills: diplomacy, tact, and the ability to negotiate.
• Strong time management and organizational skills; ability to effectively manage a dynamic workload and shifting priorities.
• Experience with project management, partnership management, and working with at-risk and marginalized populations.
• Advanced computer skills, including familiarity with Microsoft Office and Airtable (or similar project management software).
• Strong English language proficiency.
• Flexibility to work outside traditional office hours as required.

Preferred

• Note: Candidates who do not have these preferred qualifications, but are interested and willing to learn, are encouraged to apply.
• Previous experience implementing US Government (USG) funded programs, or other similar programs; USAID experience particularly preferred.
• Proficiency in languages others than English, such as Spanish, Portuguese, French, Russian, or Arabic.
• Experience using secure channels for communication.
• Knowledge of Internet freedom, including current debates, relevant actors and global trends.

PHYSICAL DEMANDS and WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include normal color perception and close vision for use of computer terminal and reading printed and electronic materials. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly exposed to the risk of radiation from regular exposure to computer VDTs.

Expected office hours are generally Monday through Friday from 8:30 am to 5:00 pm.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.

Are you a highly experienced senior HR leader who has extensive experience of managing HR projects? Then join Shelter as an Interim Assistant Director - HR Projects and join our fight for home.

About the Job

As our Interim Assistant Director of HR Projects, you’ll play a pivotal role in shaping the future of Shelter by delivering strategic HR solutions that drive transformation and operational excellence. Reporting to the Director of Strategy Enablement, you will work closely with the Executive Leadership Team and the Assistant Director of HR Delivery to address organisational priorities and lead on high-impact initiatives.

With a focus on advancing fairness, inclusion, and effectiveness, you’ll manage complex projects, navigate trade union relationships, and mitigate risks while contributing to the ongoing enhancement of our HR services.

About You

You will be a seasoned HR professional with a proven track record of driving strategic change and delivering people-centred solutions in complex environments. Highly skilled in employment law, trade union negotiations, and employee relations, you have a deep understanding of the third sector and a passion for fostering inclusive and effective practices.

Adept at managing sensitive projects and engaging with senior stakeholders, you bring exceptional problem-solving abilities, strategic thinking, and a collaborative approach to everything you do. If you’re ready to make a meaningful impact and share Shelter’s vision of combating social injustice, we want to hear from you.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

About the team

The Strategy Enablement directorate brings together our core support functions of HR Delivery, Finance, Tech & Data, Governance, Planning and Property. Led by the Director of Strategy Enablement and four Assistant Directors.

We do not see our support functions as merely transactional, but we are both enablers and keepers of Shelter’s strategic objectives. Striving to be a centre of excellence we work with colleagues to ensure organisational objectives are clear and strategically aligned, whilst supporting with the removal of any internal obstacles that emerge on the way.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We are committed to combatting racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

Charisma is working in partnership with Guide Dogs to appoint their new Director of Guide Dog Service. Guide Dogs, the world’s largest assistance dog organisation, offer a wide range of services to support people living with a vision impairment. Their expert staff, dedicated volunteers and life-changing dogs help people with sight loss to live actively, independently, and well.

This senior leadership role helps people with sight loss to live the life they choose through the direction, delivery and development of the guide dog service. The postholder will cultivate a high-performance culture, and will be accountable for strategic oversight of breeding, puppy raising, dog training, creating/supporting partnerships, rehoming, and dog health to ensure the provision of a high-quality service that meets the needs of service users, and brings strategic goals to fruition. 

The successful candidate must be able to demonstrate the following:

• Substantial track record of leadership at senior management level (or equivalent) in an organisation of comparable size and complexity.
• Experience of long-term service or operations planning to meet strategic objectives.
• Evidence of successful financial management.
• Track record in supporting organisational change, influencing, building and sustaining relationships to achieve results.
• Comprehensive knowledge of safeguarding regulations.
• An in-depth understanding of customer relations.

We are seeking a dynamic, inspiring and influential individual, able to serve as a role model for the organisation, displaying integrity and confidence. Experience of, and commitment to, continuous organisational improvement and the ability to act as a change agent will be essential.

For more information, please contact Katherine Anderson-Scott, Associate Director, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Homebased with frequent travel to all Guide Dogs sites

Closing date: 19th January 2025

Charisma vetting interviews must be completed by close of play on the 27th January.

Interviews with Guide Dogs to commence w/c 10th February 2025