Response Manager Jobs in Manchester

The Head of Central Services is a brand-new senior role that has been created to give a higher profile to, and enhance the importance of governance, H&S, Safeguarding and compliance across The Brick.

Key elements of the role include:

·     Drive a culture of compliance at The Brick by raising the profile of safeguarding, property standards and health and safety, by sharing the positive impact of compliance work, and by clearly communicating the risks of non-compliance.

· Support the Board, the Chief Executive and Operations Director in fulfilling their responsibilities for the proper governance of the charity, and compliance with relevant regulatory authorities and standards, including Property Compliance, H&S, GDPR and Safeguarding

·       Be the primary interface with key regulators and contractors including the Regulator of Social Housing and closely manage the relationship with each to ensure that The Brick remains in line with their existing requirements and is able to plan effectively for upcoming changes.

· Deliver a comprehensive health, safety and quality programme which meets The Brick’s legal, regulatory, and contractual obligations, particularly in the key risk areas, for example, safeguarding, health and safety, and accident and incident management.

· Ensure that The Brick has appropriate measures in place to safeguard the people we work with (who often have complex needs and vulnerabilities) and responds to feedback and complaints from clients, puts things right where we have got them wrong, and we learn the lessons for the future.

· Lead the organisation’s strategic and operational approach to risk management and mitigation and lead the organisation’s business continuity planning.

For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within. 

Our values are: People First, Curious, Bold, Collaborative, Accountable

For further information on what we do, our values and our generous benefits please visit our website.

Our research has highlighted the lag faced by the community sector in its transition to net zero – no longer burning fossil fuels – compared to the domestic housing sector. To respond to this challenge SIB is launching a Heat Development Company, which will work closely with community initiatives seeking to decarbonise their heating – moving from boilers that burn gas or oil – and engage with their communities to support them through the net zero transition. This role will be integral to the success of this new initiative, working closely with our customers and wider stakeholders to make the community case for electrification and away from gas. Please see page 5 for further information.

About the Role

Reporting to the Deputy CEO this is an exciting role supporting one of the UK’s leading social investors in our pioneering work on heat decarbonisation.

We are looking for someone who is passionate about the work we do, is organised and has excellent attention to detail. Someone who is flexible with a “can do” attitude and who has a desire to get involved within a fast-paced team. If that is you and you can also bring in new ideas and are keen to get involved with the wider team projects as well as collaborate across the organisation then this could be a really exciting opportunity be a part of our values led organisation. For further information please refer to the background information available below.

 Key responsibilities

1.         To co-create and implement an effective community engagement strategy for the new Heat Development Company involving the three existing grantees on the programme, in particular giving consideration to the ways in which the Heat DevCo’s new investees can best work with local residents to make the case for electrification. To be the first point of contact for the pioneer grantees, and for the programme’s first set of development sites, ensuring that excellent communications are designed and implemented, and that questions and concerns are answered in a timely and informed way.  

2.    To manage any community consultants engaged as part of the programme, or working with project management partners.

3.To coordinate regular stakeholder engagement with key interest groups: grantees & investees and their communities, the social sector, and the decentralised energy sector. To be creative in developing these contacts, and to consider new and innovative ways of carrying out outreach and ongoing engagement reflecting the differential impact of analogue and digital methods of engagement, their reach into communities, and their replicability and cost.

4. To lead on qualitative research on decarbonisation and electrification for the Heat DevCo, in particular to support the Deputy CEO and research and data team in exploring the potential of heat as a common pool resource.

5. To work closely with the policy and communications team to ensure that stakeholder engagement reflects SIB’s policy priorities on decarbonisation and electrification, and that feedback from stakeholders is reflected in policy and communication outputs. To support the policy and communications team in its development of new policy and communication assets, and to work with the data team to incorporate the best evidence into outputs across SIB’s platforms. To work with external groups on the best approach to public information campaigns on electrification, and to ensure that SIB has a voice in wider efforts to encourage electrification in the UK.

6. To develop a calendar of useful events in heating decarbonisation and electrification, to attend relevant events or conferences and to ensure that the senior team prioritise the best set of opportunities to raise SIB’s profile and progress leads and partnerships. Through attendance to present the Heat Development Company, answering questions and reporting key feedback, ensuring that internal development work effectively reflects a wide set of views and experiences. To be an accessible and responsive contact point for SIB’s work on heat decarbonisation, taking a creative and inclusive approach to outreach and information sharing.

7. To support the coordination and project management of business development in community energy, heating and cooling, social investment fundraising and capacity building, supporting Business Development colleagues with relevant case studies, customer viewpoints and grassroots experience.

8. To provide regular and timely updates on the development of opportunities in heat decarbonisation and electrification to the senior team. These updates should both support effective information sharing across the organisation, and, in particular, reflect the grassroots and community perspective. This should enable SIB to make the best use of its resources and pursue its strategic priorities in an inclusive and accessible way.

9. To contribute to high quality bid responses for invitations to tender from funders, investors and other key client groups in heating, community energy, decarbonisation and electrification, to ensure that these are well-written and represent stakeholder and grassroots viewpoints.

10. To coordinate and contribute to a clear strategy and objectives for decarbonisation and electrification at SIB.

11. To adopt our continuous improvement and learning ethos.

12. To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.

13. To support and contribute to the implementation and delivery of SIB’s strategy.

14. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required.

15. To work within the organisation's values, principles, and processes to achieve operational excellence.

Core competencies

• A good understanding of net zero and decarbonisation. A background or experience in working in this area is helpful but not essential.
• Excellent relationship management skills both with internal and external stakeholders.
• Demonstrable experience of working with a wide range of different interest groups including communities and grassroots organisations.
• Effective time management.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Excellent customer service skills.
• Strong negotiation and influencing skills.
• Excellent Microsoft Office Skills, including Word, Excel and Powerpoint.
• Flexible and adaptable as a team player.
• Excellent attention to detail.
• Excellent written and verbal communication skills
• Commitment to equality, diversity & inclusion

Desirable competencies

• Understanding of the social investment or grant-making market in the UK
• Understanding of community energy schemes

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based dynamic Head of Communications and Digital (maternity cover – 12 months from mid-May) to lead on the strategic implementation of communications and digital initiatives.

• Enhance our brand visibility in the UK
• Ensure effective engagement and communication with our supporters
• Create and implement our digital and content strategies
• Leverage creative content and campaigns
• Work with colleagues in the UK and across the SOS Children’s Villages Federation to achieve results. 
• Line manage two capable direct reports

If you are a proactive and collaborative communications and digital professional adept at managing a diverse range of priorities, looking for a pivotal role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.

The deadline for applications is Tuesday 11 February 2025, 9.00 am UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

SUMMARY

This maternity cover role will be responsible for the Lab's internal workings - people, culture, ways of working and operations. As an Executive level role, it will share overall responsibility for the Lab’s impact with the other members of the Exec (CEO, COO, Director of Programmes and Campaigns).

The role will be specifically responsible for:

• the people function, including team days, our annual retreat, and internal communications, as well as Human Resource management and our staff handbook),
• programme support, including stewardship of our Monitoring, Evaluation, learning and Planning system),
• coordinating the team’s fundraising work, and
• managing other areas of our operations, such as IT and infrastructure, including our new CRM system.
• The post-holder will be responsible for line managing the Operations Manager.

The post-holder will work closely with the COO, who will be leading on finance and governance. Together, they will be responsible for drafting the plan for the Lab’s Operations function in 2026.

This post is a 13 month fixed term contract, running from mid-May 2025 to mid-June 2026.

LOCATION

The team work remotely for the majority of the time, but as this role is responsible for people and culture ideally you will be able to attend monthly ‘team together days’ in London (travel paid if outside of London area) as well as an annual two-night retreat elsewhere in the UK in November. However, we don’t want this to be a barrier to applicants, so you can let us know at the interview stage if this would not be possible or will cause you challenges.

RESPONSIBILITIES

People: Ensure we recruit, retain, support and nourish a strong staff team and maintain a culture that reflects our values of ambition, collaboration and empowerment.

• Lead implementation of the Lab’s people and human resources strategy (together with the COO), in line with our core values, to maximise the team’s contribution to our mission (including team structure and roles, recruitment, onboarding and retention, staff handbook, and professional development).
• Develop and hold our team culture (together with the COO), aligned to the Lab’s core values, and ensure that the organisation maintains an effective, efficient and human working environment. Help ensure that we live our commitment to diversity, equity, inclusion and justice, in general as well as in areas that fall under your remit.
• Lead internal communications, ensuring that the team are informed about and involved in new developments as appropriate, including planning and coordinating team away days through the year.
• Support effective management of staff: Line manage the Operations Manager. Support Heads of Programme and others to develop and manage staff and freelancers, ensuring that we treat all our people fairly and responsibly.

Operations: Oversee effective systems and support colleagues who manage those systems.

• Oversee and support the Operations Manager to ensure that our core processes run smoothly; we have the infrastructure to support our growth, including office space and IT, and supplies; and that they are able to effectively support the programme team with reports, events and other projects.
• Oversee the Lab’s fundraising process, including identifying and researching potential new funders, maintaining our overview of our fundraising pipeline, funder timelines, monthly priorities, and record keeping. Support the Lab team to manage funding proposals and coordinate the development of funding proposal budgets, working closely with programme leads. Ensure funding reporting requirements are met, including supporting programme leads to draft programme reports, and the Finance Manager to prepare financial reports.
• Coordinate and oversee the Lab’s Monitoring, Evaluation, Learning and Planning system ensuring the team have what they need to complete the various elements, meet deadlines, and get the most out of the process. [RSS1] 
• Ensure high standards of information management across the organisation, enabling staff to share and access resources, insights and know-how. This includes maintaining high standards of data protection and privacy that embody the Lab’s commitment to responsible use of data, and maintaining the Lab’s new CRM system. 

Executive Team support: you will be a collaborative and engaged member of a strong executive team.

• Lead and manage organisational development projects to ensure that the Lab has effective, appropriate operational policies and processes, and that staff understand and implement these policies and processes.
• Be a collaborative, engaged and supportive colleague and be willing to take on or change responsibilities to help the organisation operate effectively, including offering general support to the other members of the Exec as needed.

YOUR PROFILE

Ideally you will have the following key skills and experience, but we know that all candidates will vary and we are looking for the best fit, not the perfect unicorn.

We hope you will:

Be a caring, collaborative and effective people manager, team player, and organisational culture builder committed to creating an ambitious, collaborative and empowering culture.

• You will love supporting others to succeed, helping them to learn and grow, and develop their resilience and self-care, but also to support and care for people when work or life are difficult.
• You will have experience and a passion for ensuring recruitment, induction, personal development and other processes and culture work to attract, recruit, retain and support high quality, committed staff.

Be a well organised project and function manager with a strong understanding of systems and operations, supporting the team, board and CEO to keep on top of organisational systems such as monitoring, evaluation, learning and planning (MEL-P) and fundraising, as well as day-to-day coordination of various other processes

Have a strong commitment to the vision, aims and values of the Lab.

• A desire to work in a collaborative, empowering and ambitious organisation, and develop the Lab’s culture with care, sensitivity energy and good humour, taking pride in enabling others to succeed.
• Demonstrable dedication to equity, diversity, inclusion and justice and an understanding of intersectionality.

See the full job pack (including interview dates and information) and apply via the link.

About Koreo

Since 2004, Koreo has grown into one of the UK’s leading consultancies with a social purpose. Our aim is to build a just and regenerative world by accelerating the potential for people and organisations to create systemic social change. 

We provide consultancy services to a range of clients across the purpose-driven sector while also delivering our own programmes. Our consultancy services focus on: 

• Organisational Development: Driving culture change, embedding Equity, Diversity, and Inclusion principles into practice, and organisational design and restructuring.

• Talent Development: Strengthening leadership capacity through the design and delivery of bespoke management training programmes, while creating customised talent development initiatives to diversify and enhance workforces.

• Purpose and Impact: Helping organisations define their social purpose, design effective strategies, and measure progress through robust impact and evaluation frameworks.

• Fieldbuilding: Supporting organisations build networks and partnerships that foster shared learning, collaboration, and innovation across the social change ecosystem.

Our flagship programmes, Charityworks and 2027, complement our consultancy work and are aimed at building a more diverse and better-equipped social change movement. They focus on bringing diverse talent and inclusive practices into the social change sector while enhancing the leadership capacity of both emerging and established changemakers.

The Role in Brief

With the recent launch of our new strategy, Koreo is entering an exciting phase of transformation and growth. As we embark on this new chapter, we are working to broaden our reach beyond our historical focus on UK charities, aiming to impact a wider demographic of clients across the social change ecosystem. To support this growth, we are seeking a proactive and organised Development and Communications Coordinator to join our team. Reporting directly to the Managing Director, this is an exciting opportunity for someone to hone their craft in both business development and communications while playing a key role in supporting Koreo’s expansion. This role is vital in managing the operational aspects of business development and communications, supporting the growth of Koreo’s brand visibility and narrative and expanding our network of prospective clients.

As Development and Communications Coordinator, you will:

• Business Development:

  • Identify and research funding opportunities, tenders, and potential new clients.

  • Manage Koreo’s tender and proposal database, ensuring submissions are tracked and outcomes recorded.

  • Assist in preparing proposals and tender responses, including drafting sections and coordinating inputs.

  • Conduct market and horizon scanning to identify trends and opportunities.

• Client Engagement and Campaigns:

  • Manage data on prospective clients using HubSpot (or similar CRM platforms).

  • Coordinate campaigns to engage clients and build Koreo’s client base.

  • Support the delivery of integrated campaigns promoting Koreo’s offers across portfolios.

• Brand and Communications:

  • Update and manage Koreo’s website, ensuring content is engaging and accurate.

  • Manage Koreo’s LinkedIn presence, including posting updates, engaging with followers, and monitoring performance.

  • Contribute to thought leadership content, such as blogs, articles, and reports, to support campaigns.

• Administrative and Operational Support:

  • Manage systems and processes related to business development and communications, including CRM updates and reporting.

  • Provide administrative support for tender responses, ensuring all documentation is complete and submitted on time.

  • Monitor and report on business development and communications activity, supporting the Managing Director with dashboards and data.

About the role

• You will be coordinating an innovative tenant-led partnership in Manchester, called Ageing Well in Place in Hulme. This is a rare opportunity to work on a genuinely tenant-led co-creation partnership that is achieving significant community mobilisation and positive outcomes among social housing tenants.
• You will work together with tenant committees and older and vulnerable people in high rise social housing accommodation to encourage social participation, build confidence and capacity, and facilitate peer support and leadership development.
• You will work closely with tenants to realise their ideas and aspirations for their block, their physical environment and neighbourhood, and their own wellbeing.
• You will convene quarterly multi-agency Ageing Well in Place partnership meetings and support tenants to build constructive relationships with local agencies and providers to achieve their goals.
• You will work closely with an Independent Living Outreach worker who will deliver one-to-one casework support to tenants at the same accommodation blocks.

About you

• You have excellent relationship building skills and experience of working with disadvantaged groups of people to take collective action to achieve positive outcomes for people and communities.
• You enjoy organising social activities and events in response to community priorities, interests and needs.
• You have an organised and strategic mindset and the professionalism to foster positive working relationships between community, voluntary and public sector organisations and representatives.
• You cope well with conflict and have a calm and grounded approach, with the ability to mediate different perspectives to come to positive collective agreements and ways forward.

About CLASS

• CLASS is a Manchester-based registered charity that exists to support a network of place-based community associations called Community Savers.
• CLASS exists to build the strategic and financial capacity of tenant, resident, and community groups and neighbourhood forums to achieve better outcomes for their local area. We support a range of community-catalysed and community-led initiatives and co-creation partnerships.
• CLASS works in alliance with the Community Savers leadership in all that we do.
• CLASS is the lead convening agency for the Ageing Well in Place in Hulme partnership which is a tenant-led initiative focused on the co-creation of innovative solutions for ageing well in place at height in social housing with a range of voluntary and public sector organisations.
• CLASS values wellbeing, family life, and work-life balance. We offer attractive Terms and Conditions relating to flexitime, annual leave, and a NEST Pension scheme with 10% employer contribution.

We are looking for passionate individuals to work in the National Counter Trafficking Centre.Are you ready to improve the lives of young people affected by modern slavery, do you have Immigration, Social Care, or Criminal Justice Experience? If you have answered yes then we are waiting to hear from you! 

We have several full-time roles available (37 hours per week) they will be Home Based with potential for extensive travel within each region. 

Salary - £27,573 - £36,389 plus £312 per annum Office at Home Allowance. 

If you are interested in applying for these roles, you must have a current driving licence and use of a car. We are looking for people to join our team who live in the following area's:

• Kent 

What are the responsibilities of the Independent Child Trafficking Guardian:

Support for Children: Independent Child Trafficking Guardians support children who have experienced trafficking and exploitation, working alongside other professionals to ensure that children receive appropriate support in line with their needs. 

 Within this role some of your responsibilities will be: 

• Supporting professionals, including Social Workers, Police, Youth Justice Teams, Foster Carers and Residential Support Workers, to identify children exploited through modern slavery and refer them into the Service 
• Provide advice, guidance and information about child trafficking and initial safety planning to professionals through 1:1 case consultations or attendance at multi-agency meetings 
• Develop initial needs assessments and action plans 
• Support practitioners from partner agencies to meet the needs of children who have experienced trafficking and exploitation
• Manage a substantial caseload of young people supported through direct and indirect work, working within the requirements of service Key Performance Indicators and in line with Home Office Guidance.
• Support children through face-to-face contact and online platforms using creative approaches to ensure that children receive an excellent standard of specialist support within the boundaries of the role.
• Identify and respond to safeguarding, alerting managers to concerns and working with staff from partner agencies to deliver a robust safeguarding response. 

We will be holding a drop in session on Monday 20th January at 10am or Wednesday 22nd January at 4.30pm. Everyone is welcome to attend to find out more about Barnardo's National Counter Trafficking Centre and the role Independent Child Trafficking Guardian. There will be an opportunity to meet some of team and ask questions about the service and the role.

Join the meeting now - Monday 20th January 2025

Meeting ID: 344 180 159 317

Passcode: Bb6SY3fy

Join the meeting now - Wednesday 22nd January 2025

Meeting ID: 356 340 337 039

Passcode: G6LB3QF7

Although this contract has a permanent status, please be aware that this post is subject to funding currently to 31 March 2026 and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement.
This contract is due to expire on 31 March 2026.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document. This should be done with an understanding of the context of the service described.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date and as we fill vacancies the geographical areas may change. We recommend that you apply for this role as soon as possible

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

This is a fantastic opportunity for an ambitious and self-driven professional who can contribute to high-profile projects in the charity sector and use their skills to support our training function as it grows.

Driven by our values and behaviours, we are a high-performing, forward-thinking and solution-focussed organisation. We value teamwork and actively seek other opinions to ensure we can deliver to the highest standard as well as commit to reflecting upon our work to ensure a continual improvement culture. We welcome applications from individuals who are inspired by our values and behaviours.

As we continue to grow and expand our training course offerings, we are entering an exciting new phase in our mission to support the professional development of immunologists and healthcare professionals. This role presents a unique opportunity to join our team and contribute to initiatives that make a real difference. You will play an integral role in developing the skills and knowledge of those in scientific research, medicine and veterinary medicine, empowering them to directly impact global health.

We are looking for Community Moderator Shift Team Leaders who will oversee a team responsible for the day to day delivery of exceptional supporter experiences as the voice of our charity partners, working predominately in Facebook challenge groups.

As well as moderating fundraising groups yourself, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

Please ensure that you read the attached full role description before applying.

Evening and weekend work will be required.
 

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.

We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys unlocking each supporter’s potential with meaningful insights.

The Role

As a Community Moderator Shift Lead, you will oversee the day-to-day delivery of exceptional supporter experiences as the voice of our charity partners, primarily within Facebook challenge groups.

In addition to the responsibilities of a Community Moderator, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

You will triage out-of-hours emergency support requests, determine appropriate escalation to management, and work closely with the in-house team to manage rotas ensuring consistent shift coverage, including evenings and weekends.

Regular quality assurance checks of Moderator work will be integral to your role, ensuring high standards are met across all supporter interactions.

Key Responsibilities

Shift Leadership

• Act as the primary point of contact for Community Moderators during shifts, offering guidance and resolving challenges as they arise.
• Triage and manage out-of-hours emergency support requests, escalating to management when necessary.
• Provide timely updates and feedback on shift activity and performance.

Team Support and Coordination

• Attend client briefings and support training for the community moderation team on specific campaigns to ensure that we expertly represent our clients tone of voice and brand.
• Work with in-house team to ensure adequate shift rota coverage across core hours, evenings, and weekends.
• Foster a collaborative and supportive team environment, promoting open communication and teamwork.

Quality Assurance

• Conduct regular quality assurance checks on Moderator responses and interactions, ensuring adherence to tone of voice, accuracy, and brand guidelines.
• Provide constructive feedback to Moderators to maintain and elevate service standards.

Supporter Experience

• Work with wider team to implement optimisations for campaign performance.
• Moderate challenge campaign Facebook Groups, posting engaging content to inspire and motivate the community.
• Respond to high volumes of supporter enquiries across multiple channels within agreed SLAs.
• Engage with supporter posts to create a supportive and safe community environment while answering questions accurately and in a timely manner.

Fundraising Support

• Advise event participants on fundraising best practices, helping them achieve their goals and maximise fundraising opportunities.

Skills and Knowledge

Leadership and Coordination

• Proven experience in leading or coordinating teams, preferably in a social media moderation or customer service environment.
• Ability to effectively manage time, prioritise tasks, and ensure smooth shift transitions

Social Media and Communication

• Strong experience in social media moderation, with excellent written communication skills.
• Familiarity with creating and managing social media content and interactions.

Technical and Organisational Skills

• Proficiency in using social media and other relevant technology platforms.
• Exceptional organisational skills, including managing rotas and tracking team performance

Quality Assurance and Feedback

• Experience in conducting quality assurance checks and providing constructive feedback.
• A commitment to maintaining high standards and continuous improvement.

Requirements

• Access to a PC or laptop (Mac or Windows) and a secure broadband service.
• Ability to work independently.

Why join the UK Sepsis Trust (UKST)? We’ve an exciting opportunity to work for a significant cause and help make a real difference by raising awareness of sepsis.

Sepsis is the immune system’s overreaction to an infection or injury. There are over 245,000 cases each year in the UK and approximately 48,000 deaths – the charity’s overarching aim is to reduce preventable deaths from sepsis. We achieve this by:

• Raising awareness
• Supporting those affected by sepsis
• Educating health professionals
• Lobbying political organisations for better sepsis care

In this new role you will be responsible for overseeing the UKST’s income generation strategy, ensuring the growth of diverse revenue streams to support the charity’s mission. You will lead all fundraising efforts, partnership development, donor stewardship, and income forecasting, ensuring that the charity is financially sustainable while expanding its reach and impact.

• Income Strategy & Leadership:
  • Develop and implement a comprehensive income generation strategy that aligns with the charity’s goals and mission.
  • Lead, inspire, and manage the income generation team, fostering a collaborative and results-driven culture.
  • Set and monitor income targets, ensuring the charity meets its financial goals through diverse income channels.

• Fundraising & Donor Relations:
  • Oversee and grow all fundraising initiatives including major donors, trusts & foundations, corporate partnerships, events, individual giving, and digital fundraising.
  • Build and maintain relationships with key donors, stakeholders, and partners to ensure long-term, sustainable support.
  • Develop strategies for donor engagement, stewardship, and retention.
• Partnership Development:
  • Cultivate and manage corporate partnerships.
  • Develop and manage relationships with grant-making bodies, identifying and applying for relevant funding opportunities.
• Income Management & Reporting:
  • Lead the development of annual fundraising budgets, tracking income performance against targets.
  • Provide accurate reports to senior management and the board, ensuring transparency and effective use of resources.
  • Analyse income trends, identifying opportunities for new revenue streams and ensuring the charity is maximising its fundraising potential.
• Team Management & Development:
  • Lead, motivate, and develop the income generation team, providing training, support, and regular feedback.
  • Foster a culture of innovation and continuous improvement within the team to meet fundraising challenges.
• Brand Ambassadorship & External Relations:
  • Act as a senior ambassador for the charity, representing it at key external events and meetings.
  • Work closely with the communications and marketing teams to ensure fundraising activities are well-promoted and integrated with the charity's messaging and brand.
• Experience:
  1. Proven experience (minimum 5 years) in a senior fundraising or income generation role within the charity or nonprofit sector.
  2. A track record of success in securing income through diverse channels (major gifts, corporate partnerships, trusts & foundations, events, digital fundraising).
  3. Strong understanding of fundraising regulations, compliance, and best practices.
  4. Experience in leading and managing teams to achieve ambitious targets.
• Skills:
  1. Exceptional strategic thinking and financial management skills.
  2. Excellent relationship-building skills with donors, partners, and stakeholders.
  3. Strong communication, presentation, and negotiation skills.
  4. Ability to inspire and motivate staff, and lead with a collaborative, inclusive approach.
  5. Knowledge of fundraising software and CRM systems.
• Attributes:
  1. Passionate about the charity sector and committed to the mission of the UKST.
  2. Strong leadership qualities with a hands-on approach to problem-solving.
  3. Creative, innovative, and adaptable in response to changing fundraising landscape.

Please send your CV and a covering letter outlining your experience and why you’re suited for the role.

The United Kingdom Sepsis Trust is committed to promoting diversity and inclusion within our workforce. We encourage applications from all qualified individuals, regardless of background, gender, ethnicity, or disability.

At Student Minds, we’re seeking a dynamic Programmes Lead - Sector Improvement to oversee our flagship University Mental Health Charter (UMHC) Programme and Award, supporting universities to adopt a whole-organisation approach to mental health and wellbeing.
 

This is your chance to:

• Lead a team delivering sector-wide impact.
• Develop and oversee the delivery of ambitious programmes, ensuring they are sustainable and high quality.
• Build strategic partnerships across the HE and mental health sectors.

If you’re a strong leader with experience in programme management, stakeholder engagement, and change management, join us in creating conditions where every student can belong and thrive.

About Student Minds:
Student Minds is the UK’s student mental health charity. We work with students, professionals, and leaders to change the state of student mental health. Our work is growing, and we are looking for an experienced and dynamic Programmes Lead - Sector Improvement to join our team.

The Role:
As the Programmes Lead - Sector Improvement, you will play a pivotal role in overseeing our sector improvement programmes, providing strategic guidance, and driving change across the HE sector to improve mental health outcomes.

The UMHC framework, launched in 2019, is a set of evidence-informed principles supporting universities to adopt a whole-university approach to mental health and wellbeing. To support its adoption, Student Minds introduced the UMHC Award assessment process and a holistic membership programme (‘Programme’) for universities in 2021.

Through the UMHC Award and Programme, we aim to ensure every university and HE organisation in the UK adopts a strategic, whole-organisation approach to wellbeing and mental health, creating conditions where all students can belong and succeed in the ways that matter to them. This ambitious, impactful programme sits at the heart of the Student Minds strategy.
 

The Programmes Lead - Sector Improvement will:

• Lead National Programmes: Manage a team delivering the UMHC Programme and Award Assessments, working closely with the Head of Programmes to set strategic direction and ensure successful delivery.
• Recruit and Train Assessors: Lead a team of over 40 Assessors to deliver the UMHC Award Assessment process to approximately 16 universities annually.
• Develop Events and Resources: Plan and deliver conferences, online and in-person events, and resources for our growing membership base (113 universities and counting in 2024/25).
• Build Strategic Relationships: Engage with the HE and mental health sectors to foster partnerships, identify needs, and drive improvement.
• Financial Oversight: Support annual fee reviews and manage a complex programme budget with significant income and expenditure.
• Drive Organisational Thinking: As part of the Leadership Group, contribute to shaping the future of sector improvement opportunities at Student Minds.

We are seeking a resilient, adaptable, and accountable leader who thrives in a dynamic and evolving environment.

Essential Skills and Experience:

• Proven experience managing complex programmes and achieving strategic objectives.
• Strong commercial awareness with a track record of balancing cost, quality, and time effectively.
• Extensive experience in change management, including leading teams through transitions.
• Excellent stakeholder management skills, building and sustaining strong relationships.
• Strong team management and conflict resolution capabilities.
• Public speaking experience, with confidence in presenting complex ideas to diverse audiences.
• Knowledge of system change approaches, with adaptability to evolving processes.

Desirable Skills and Experience:

• Experience leading an Award Assessment Programme.
• Knowledge of the HE sector.
• Experience in or knowledge of the mental health sector.

How to apply

If you’re ready to lead our digital evolution and make a meaningful impact, we’d love to hear from you!

1. Download the recruitment pack in the document section at the bottom of this page, where you’ll find more information about the role including responsibilities and person specifications. 
2. Download and complete our application form -instead of collecting CVs, we use an application form to ensure fairness and equal opportunity for all. 
3. Upload your completed application form. 

Application deadline: 23rd February
1st stage interview:5th March (online via Google Meets)
2nd stage interview: 12th March in person at our Leeds office

We are seeking an organized and proactive individual who thrives in a collaborative environment. The ideal candidate will possess excellent administrative and communication skills, with the ability to manage training enquiries efficiently and issue certificates promptly. They should be able to work autonomously and be committed to helping delegates access training and resources.

Role Requirements 

Duties will include but not be limited to: 

General Administration: 

• Supporting with the day-to-day requirements of the delivery leadership team. 

• Issuing certificates to delegates on completion of training. 

• Dealing with enquiries in relation to training and booking delegates on to the relevant training. 

• Supporting delegates to access training and resources. 

• Minuting meetings. 

• Supporting with resource uploads to our website and portal. 

• Managing workshop bookings on our website 

• Uploading information to our CRM system, ensuring information is up to date. 

• Developing email lists to share information to delegates about relevant training. 

• Manage office supplies and place orders for merchandise. 

• Maintain online documentation / Ygam SharePoint. 

• Book meeting premises/rooms as required for meetings or training events. 

Information management & communications:  

• Ensure records are maintained in accordance with GDPR/data protection legislation. 

Person Specification  

Essential 

• Previous administration experience. 

• Excellent I.T. skills, specifically Microsoft Office products. 

• Excellent organisational and time management skills plus ability to multi-task and work to deadlines within a busy environment. 

• Ability to work as part of a team, as well as working on own initiative. Be self-motivated and progress own work at pace. 

• Excellent communication skills – both verbal and written. 

• Confident in dealing with difficult conversations and complex situations. 

• Capable of working with confidential information and maintaining its security. 

• Process driven, attentive to detail, and with a keen eye for improvement to support productivity. 

• Professional and positive manner and approach; able to establish and maintain good working relationships at all levels. 

• Understanding of (and commitment) to Equality, Diversity, & Inclusion. 

• Employment rights to live and work in the UK. 

Desirable 

• Working knowledge of CRM (preferably SalesForce). 

• Familiarity with WordPress 

• Previous experience of working within the Charity sector. 

Pharmacist Support, crowned Small Charity of the Year 2023 at the Association of Charitable Organisations Awards and recognised for excellence in workplace wellbeing at the 2024 Culture Pioneer Awards, is looking for a Senior Marketing & Communications Officer to join our dynamic team.

Who Are We?

We’re the pharmacy profession’s independent charity, providing vital support to pharmacists, former pharmacists, and pharmacy students. Over the last five years, we’ve undergone transformational change and are now gearing up to deliver our next five-year strategy, driven by our wellbeing-focused vision and mission.

What’s the Role?

The Senior Marketing & Communications Officer will play a key role in delivering our marketing, communications, and fundraising strategy. Reporting to the Marketing & Communications Senior Manager, you will:

• Develop and implement targeted marketing plans to promote our wellbeing focused services and grow awareness of our work.
• Lead the creation of compelling digital and print content, including video production and editing.
• Manage our social media channels, delivering engaging and impactful campaigns.
• Enhance our website’s content and functionality, using analytics to measure and improve performance.
• Collaborate with internal and external stakeholders to amplify our mission, strengthen relationships with supporters, and foster new partnerships.
• Support press and media interactions, developing stories to highlight our impact.
• Contribute to wellbeing and fundraising campaigns and event coordination to drive income and engagement.

What We’re Looking For:

We’re seeking a creative and driven individual with:

• At least three years of experience in marketing and communications, ideally within the charity sector.
• Proven expertise in content creation, social media management, and digital marketing tools.
• Proficiency in video editing software (e.g., Adobe Premiere Pro) and design platforms like Canva or InDesign.
• Strong written and verbal communication skills, with excellent attention to detail.
• Experience in website management (e.g., WordPress) and data analysis to drive performance improvements.
• A passion for storytelling and generating media coverage to highlight impactful work.

Why Work for Us?

At Pharmacist Support, we take a holistic approach to reward and recognition, putting people at the heart of everything we do. Our culture is built on flexibility, inclusion, and wellbeing, offering:

• A focus on physical, mental, and financial wellbeing in alignment with our mission.
• Opportunities for professional development and career progression.
• A supportive, inclusive environment that values diversity and fosters collaboration.
• Flexible working arrangements to help you thrive both personally and professionally.

This is a hybrid role with flexibility on where you work. There is a requirement for the whole team to attend monthly in person team meetings in our Manchester office, as well as other ad-hoc in-person meetings.

How to Apply:

Ready to take on this exciting challenge? for information on how to apply please download the job pack.

• Application deadline: 12noon, 3rd February 2025.
• Interviews will take place on: 24th February 2025 at our Manchester office.

 Be part of something meaningful – join us and help shape the future of our charity!

Green New Deal Rising is looking for a Scotland Campaigner who can lead our campaigning in Scotland in the run up to the 2026 Holyrood elections.

Green New Deal Rising is building a movement of young people from every part of the UK to fight for a response to the climate crisis that totally transforms our economy to deliver a safe climate and fairer society. We believe in people power, and through a combination of disrupting the political system and reaching into our communities, we plan to make the Green New Deal an era-defining issue. Over the last few years, we have built our movement in Scotland, running the SNP: No More Talk campaign until Spring 2024.

This year, we’re pushing harder than ever to build people and political power to win a Green New Deal. We’re ramping up our Scotland campaign in the run up to the 2026 Holyrood elections, where we will make our generation’s voice heard - climate justice must be the number one priority for a new Scottish government. 

So, we’re now looking for a politically-savvy campaigner in Scotland to deliver this work. This role will lead our campaigning outputs in Scotland, develop our campaign strategy and organise our local teams to take sustained action over the next 12 months leading up to the election. You will be an excellent communicator, with a hunger to get into the news cycle and change the agenda and a good understanding of Scottish politics and devolution. You will be a champion of people power and excited about engaging and building relationships with a wide range of people, from volunteers to MSPs.

We are committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in progressive movements and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from Black, Asian and minority ethnic people; people with disabilities; people who identify as being LGTBQIA; people who have a mental health condition; and people who identify as working-class or have done so in the past.

CLOSING DATE: This is a rolling job advertisement, we will actively be checking applications and organising interviews. The advert will be closed once we find the right candidate.