Resourcing Partner Jobs in Farringdon, Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems.
An exciting opportunity has arisen for two Community Care Coordinators to support some of our most vulnerable users of emergency services. These roles have been developed to further support our service users alongside our statutory partners at North Middlesex NHS Foundation Trust Emergency Department, to increase their wellbeing, confidence, social integration, and independence.
The successful candidates will be responsible for working with service users during periods of crisis and support them through their journey of recovery to ensure that they are receiving the support most beneficial to them. This will be achieved through a person-centred approach to ensure that the views of service users are central to the planned support they receive.
The successful candidates will take a lead in working with service users to assess needs/barriers preventing clients from recovery, working with them to create a personal action plan, and monitoring and evaluating outcomes and progress.
Independence will be encouraged through self-management and recovery.
The roles will involve working in the community and with the wider team as well as our partner organisation North Middlesex NHS Foundation Trust Emergency Department to ensure that the community is kept up to date with the services that we are offering and the strong reputation of Mind in Haringey as a leading provider of mental health services in the borough is maintained.
This is a part-time position (26 hours per week), between the service hours of 9am-5pm (Monday-Friday)
Community Care Coordinators are based at 275 Fore Street, Edmonton, London, N9 0PD & North Middlesex Hospital.
The client requests no contact from agencies or media sales.
Rainforest Foundation UK strives for a fairer and more sustainable world by working with Indigenous Peoples and other communities of the world’s rainforests. We’re seeking two Project Coordinators to join our growing team working at the forefront of the fight against tropical deforestation, climate change and social injustice. Hardworking and committed, you will work closely with local partner organisations in the Democratic Republic of Congo to expand community land rights, sustainable livelihoods and forest protection initiatives.
Person specifications
The ideal candidate should possess a minimum of 3 years’ experience in project management within charity or international development settings. You should demonstrate a strong understanding of forest governance and human rights, particularly in Central Africa, and exhibit leadership in project management. Proficiency in both English and French is essential, alongside experience in financial management and a personal commitment to defending human rights. Additionally, you should have excellent interpersonal and communication skills, cultural sensitivity, and the ability to work under pressure in complex environments, including up to 12 weeks of travel per year to remote forest areas.
For further details regarding the role and specific qualifications required, please consult the Job Description
We welcome all applicants, and encourage those who believe they may not strictly meet all requirements to apply, demonstrating in their cover letter why they are the right fit for the role.
Application process
To submit your application, kindly complete the online application form by Monday 25 November 2024, 9AM. Please be aware that the form will be anonymised for review by the panel.
Please note that CVs will not be considered.
Interviews with shortlisted candidates will be held on 29 November 2024. Please let us know in your application if you are available to attend an online interview.
Download the Job Description
The client requests no contact from agencies or media sales.
Summary
- Provide strategic consultancy to help, support, advise and partner with a portfolio of dioceses in the north of the country as they develop their mission, people and financial plans in line with strategic priorities of the Church's Vision and Strategy.
- Support and advise diocesan leadership teams in the design, review and implementation of their strategic funded programmes, including missional and structural design, moving from planning to implementation, introducing appropriate programme governance, attending programme boards and advising on delivery.
- Develop appropriate resources, including strategy development tools, project and programme best practice tools to help dioceses develop their strategic plans.
- Significant experience of working as an advisor with a variety of senior stakeholders in an internal or external consultancy role.
- Significant experience of developing strategy in large and complex organisations and aligning strategy alongside people planning and financial planning.
- Knowledge of programme and project management approaches from inception through to delivery.
- A demonstratable passion for encouraging the growth of the Church and for the three strategic priorities of the Church of England.
- Excellent relationship management and communication skills (including significant experience of working with senior colleagues).
- The knowledge and ability to support the delivery of complex transformation programmes.
We are now recruiting for a Helpdesk Support Engineer based at our offices in London.
You will be working in a fast paced and busy environment providing a wide range of IT support ensuring the high-availability and continued advancement of systems for Stewardship customers and employees.
This is an ideal opportunity for a someone wishing to work in a small, friendly team, gaining experience and exposure to a variety of systems and play a significant part in driving forward our mission.
This role would suit either an individual at the start of their IT career looking to develop their technical skills as well as someone with more experience to bring to the team, this is reflected in the broad salary range. Please do talk to us to see how this role might fit your circumstances and ambitions.
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
· Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
The client requests no contact from agencies or media sales.
Rainforest Foundation UK strives for a fairer and more sustainable world by working with Indigenous Peoples and other communities of the world’s rainforests. We’re seeking a Project Finance and Administrator to join our growing team working at the forefront of the fight against tropical deforestation, climate change and social injustice. Hardworking and with an attention to detail, you will work closely with project coordinators and local partner organisations in the Democratic Republic of Congo to deliver exciting new projects expanding community land rights, sustainable livelihoods and forest protection initiatives.
About you
The ideal candidate should have demonstrable experience of providing financial and administrative support to projects within charity or international development settings. Proficiency in both English and French is essential, alongside experience a personal commitment to defending human rights. Additionally, you should have excellent interpersonal and communication skills, cultural sensitivity, and the ability to work under pressure in complex environments, including up to 12 weeks of travel per year to remote forest areas.
For further details regarding the role and specific qualifications required, please consult the Job Description.
We welcome all applicants and encourage those who believe they may not strictly meet all requirements to apply, demonstrating in their cover letter why they are the right fit for the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an exceptional Finance & Operations Director, for an interim one-year period, to help us ensure that all aspects of the charity and the Centre run smoothly and efficiently, and to provide effective financial management.
We are based at our beautiful Grade 2 listed building in Southwark. Our Centre houses an amazing collection of 25,000 children’s books as well as being a training and event centre for teachers, publishers and everyone else who works with children’s literature and cares about children’s literacy. We have a friendly, talented and committed team working both from the Centre and remotely. The post holder would be required to work at our Centre at least one day per week but may work remotely for the remainder of their hours.
As we are currently undergoing a restructure of the team, we will consider most models of part-time hours, from 2 to 4 days per week, year-round or term-time only. On application, please detail your availability and preferences for working between 15 and 30 hours per week.
Reporting to our Chief Executive, our Director of Finance and Operations (DFO) will:
· Lead in the production of financial planning, reporting, monitoring and forecasting that assists in making sound financial management and strategic decisions.
· Oversee the management of CLPE finances prudently to deliver excellent service within budget.
· Act as the Company Secretary ensuring the charity’s compliance with the requirements of Companies House and the Charity Commission.
The person we are looking for will have:
· a formal accountancy qualification (ACA/ACCA/CIMA)
· amazing organisational skills and the ability to work and manage others under pressure
· excellent attention to detail and a commitment to evolving systems and processes that make everything more efficient
· the ability to liaise and communicate effectively with a wide range of people within and outside of the organisation
· knowledge of building management is desirable
· a willingness to engage, negotiate and hold suppliers accountable for quality service provision
A generous holiday allowance is provided - 30 days a year for a full time plus Bank Holidays and closure between Christmas and New Year.
If you are interested in being part of our team and taking on this key role, we’d love to hear from you. We are scheduling interviews as applications are received. Don’t miss your opportunity, apply now with your CV and a statement detailing how your skills and experience meet the requirements of the role.
The client requests no contact from agencies or media sales.
Impact Evaluation Manager
Permanent, FTE 1.0
£52,500 per annum
Drinkaware is a small, independent charity with a big presence. Our vision is to reduce alcohol-related harm and create an environment where it is easier to drink less. We make use of our extensive research into UK drinking habits to develop user-friendly resources that help people make the practical changes they need. Over 800,000 people have used our MyDrinkaware app and other digital tools.
We are excited to be recruiting an Impact Evaluation Manager, with hybrid working arrangements possible. This is a key position within the Impact team in the Insights Directorate.
You will push our understanding of our impact with rigorous, quasi-experimental and innovative evaluation methods.
You will bring your extensive experience in evaluation design and research, project and relationship management, and tendering and contract supervision to improve and increase the power of Drinkaware’s insights into what works (and what doesn’t) in reducing alcohol harm. You will bring excitement, energy, innovation and robustness to the evaluation of digital tools, campaigns and marketing and partnership projects, ensuring that internal and external stakeholders are fully engaged and receptive to learning from insight.
Our Drinkaware staff team is friendly, professional and inclusive. We care about what we do and how we work together and bring our values to life. Drinkaware invests in staff development through regular one to one meetings, a generous individual training budget, teatime tutorials and staff awaydays, and an annual learning and wellbeing grant. Drinkaware’s benefits include:
· Competitive salaries
· 38 days leave (including Bank Holidays)
· Matched company pension scheme
· Life assurance cover
· Company sick pay
· Employee assistance programme
· Annual learning & wellbeing grant
· Perks and discount platform.
To apply
For further information please refer to the attached job description and our applicant privacy policy and read more about Drinkaware on our website.
Apply for this post bycompleting this application. You should submit an up-to-date CV (no more than 2 pages) and a two-page covering letter that outlines how you meet the requirements for this role and what you would bring to Drinkaware. Drinkaware reserves the right to assess candidates as they apply and arrange interviews ahead of the published closing date, so early application is recommended. Interviews may be carried out in person at our Moorgate offices.
FINAL CLOSING DATE: Monday 18th November, 5:00pm
Drinkaware is committed to equality and diversity and welcomes applications from all backgrounds and sections of the community.
No agency support is required
The client requests no contact from agencies or media sales.
All We Can/Y Care International is looking for a Public Engagement Officer (London and South East) to join our small and dynamic team and make a difference through engaging churches in the region to help generate vital income to deliver our vision and mission.
All We Can is an international development and relief organisation, working to see every person’s potential fulfilled. It was founded by the Methodist Church in the 1930s.
Y Care International supports local opportunities for vulnerable young people and their communities across the globe, to change lives for the better. It was founded by Sir Terry Waite in collaboration with the YMCA movement in the 1980s.
From 1 September 2021, All We Can and Y Care International began a formal, strategic partnership – combining efforts to tackle poverty, inequality and injustice in some of the world’s most marginalised communities. We work as one organisational team, presenting as two unique brands, fulfilling two separate, but symbiotic, strategies.
At All We Can/Y Care International we want to see every person's potential fulfilled. We work through partnership alongside our global neighbours most impacted by disasters, poverty and injustice to enable flourishing and resilient communities.
As Public Engagement Officer, you’ll play an important role making this vision a reality by engaging with churches through regional & national speaking engagements, networks, events, and new fundraising products with a view to help them raise funds for All We Can/Y Care to contribute to the overall fundraising target of the Acquisition Team. This role is 12-month fixed contract with potential to extend at the end of that period depending on the performance of the role and organisational circumstances at the time.
In this role you will:
- Seek and fulfil a variety of engagements in the London and the South East which engender loyalty and acquire short- and long-term income contributing to the fundraising target of £405k per year.
- Maximise income from Churches and Events
- Participate in All We Can’s presence at several conferences and events each year, inspiring current and new supporters through stalls, workshops, and stage time.
- Build and develop new strategic relationships with ministers, lay workers, and key volunteers in Methodist Churches across the country, encouraging them into deeper income-generating engagement with All We Can.
- Collaborate with others in the Public Engagement Team to develop new resources and fundraising products to engage supporters and generate income
To be successful in this role, you will:
- Have experience of community fundraising involving relationship-building, planning, and generating a response to a call to action with experience of community fundraising in a Christian context being desirable.
- Be a passionate and convincing public speaker, with experience of speaking/presenting in a Christian context; being a qualified preacher and/or worship leader in a church tradition would be an advantage but is not a requirement.
- Have experience of generating and following up on new opportunities. Experience of project management in a professional context will be an advantage but is not a requirement.
- Have excellent oral and written communication skills and proven ability to communicate both stories and data.
- Excellent interpersonal skills, including an ability and willingness to communicate to diverse audiences. To be comfortable communicating to Christian groups and individuals.
This role has an occupational requirement to be a professing and active Christian to fulfil the role and its responsibilities.
For full list of responsibilities and role requirements, please see the full application pack.
Diversity of our team across all various characteristics is important to us and to the mission of the organisation. Therefore, we look forward to receiving applications from groups underrepresented in the charity sector. If you would benefit from a conversation about the role and both organisations before you apply, please contact us via our website.
Important note about completing your application – please read
When submitting the application, you will be asked to submit your CV and answer four competency-based questions. There’s no specified length for the answers and we ask you to use your judgment to balance between giving us as much information as needed and being succinct. Only applications that answer the questions will be considered. We’ll not consider answers which say ‘Please see the CV’ or similar. The scoring is primarily based on the answers to the competency-based questions, so please ensure that you showcase your skills and experiences fully through those answers.
The purpose of having those questions in the application process is to assess your skills and suitability for the role. Therefore, we would ask that you answer the questions on your own without use of aids like generative AI as much as possible. We recognise that neurodivergent people and people with some other characteristics can benefit from use of AI, so we don’t prohibit it entirely, but ask you to do it wisely and show as much of your talent as possible in your work so we can choose the best candidate for the role which will help us greatly to deliver our vision and mission. If you’re using generative AI as a form of a reasonable adjustment, we would be grateful if you could let us know.
The client requests no contact from agencies or media sales.
Are you passionate about youth engagement and community growth? - Exciting Opportunity: Youth Operations and Community Engagement Manager at Caius House – Empower the Youth of Battersea!
About Caius House
Join us at Caius House (pronounced "Keys")—a dynamic youth community hub in Battersea with roots dating back to 1887! Originally founded by Gonville and Caius College, Cambridge, our space has evolved from a small College “settlement” to a thriving youth centre focused on providing open-access, stigma-free support to young people aged 8-21. Our mission is simple yet powerful: help young people unlock their potential and navigate the journey from childhood to adulthood.
We offer mental and emotional support, targeted programmes, and structured pathways to empower young people in Battersea. From employability skills to mental health support, our holistic services aim to boost confidence, enhance social skills, and raise aspirations. As part of our sustainability plan, we are focused on user-led service design, increased community ownership, and meaningful partnerships—all of which make Caius House a vital lifeline in our community.
About the Role: Youth Operations and Community Engagement Manager
Are you passionate about youth engagement and community growth? As our new Youth Operations and Community Engagement Manager, you’ll play a critical role in expanding Caius House's reach across Battersea. Working closely with our CEO, you’ll ensure that every young person who walks through our doors has an enriching and impactful experience, inspiring them to stay connected and thrive.
In this role, you’ll:
- Lead and Develop – Oversee a team of Youth Workers and sessional staff, ensuring high-quality support and engagement in every programme.
- Empower Youth Voices – Gather insights from our young community to shape programmes that resonate and inspire.
- Drive Community Engagement – Build partnerships and increase participation in our activities to create a vibrant, supportive environment for young people and their families.
What We’re Looking For:
A strong communicator and leader who is passionate about youth and community work. The ideal candidate will bring operational expertise and a creative approach to growing our reach and impact. Your work will directly contribute to the future of young people in Battersea.
Ready to make a difference in the lives of young people? Apply today to join Caius House and be part of a proud legacy that’s making a real impact.
The client requests no contact from agencies or media sales.
This is a unique opportunity for a highly talented children and families worker keen to make a big impact in Wallington (near Croydon). The role offers a significant stepping stone for career development as you will be able to develop and multiply the impact of our Pioneering ministries by training designated partner Estate churches across the Diocese.
This is a jointly-funded position made up of two roles.
We are delighted to be partnering with a social care focused charity that drives excellence within the sector, to find a full time, fully remote, interim Finance Manager for the next few months with a view to extension.
The Finance Manager will play a pivotal role in providing operational and strategic leadership in the financial management of the charity. Working to a high level of autonomy, the role will form part of the Operational Leadership Team, supporting the charity to deliver its organisational strategy. This role is crucial in leading the Finance Team to ensure financial health and long-term sustainability. The role will ensure compliance with charity legislation, providing key support to the Director of Finance and Corporate Resources.
Main Duties
- Lead and managing the Finance Team on all aspects of the charity’s day-to-day financial operations, including all income, expenditure and balance sheet accounts, ensuring compliance with polices, charity legislation and other relevant financial standards.
- Leading the Finance Team and directing the work, whilst fostering a collaborative and high-performing culture. Liaise across the organisation, being able to manage a matrix style approach across teams, to ensure the smooth running of the Finance Team
- Production of the monthly management accounts, ensuring income and expenditure is recognised accurately with appropriate, supporting audit documentation in place.
- Undertake financial due diligence approval checks against the raising of our client sales invoices, monthly payroll submissions, fortnightly BACS runs and bank reconciliations, ensuring appropriate, supporting audit documentation is in place.
- Leading and maintaining on the production of our monthly cash flow forecast and bank account management to aid financial forecasting and reporting, ensuring the charity maintains an operational surplus position.
- Leading on the charity’s annual external audit, including the preparation of our statutory accounts, ensuring compliance with all relevant charity legislation, regulations and financial reporting standards.
- Leading on the submission of timely quarterly VAT returns to HMRC, mitigating the risk of potential financial penalties for late submission.
- Leading on the process of preparing and setting budgets and financial forecasting, liaising closely with the Director of Finance and Corporate Resources and budget holders as appropriate, to ensure accurate income projections and profiles are in place aligning with the charity’s strategic priorities.
- Leading on the preparation of accurate and timely financial reports to the CEO, Strategic Leadership Team, Audit and Risk Committee and the Board of Trustees.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.
Are you an experienced and dependable Estates and Facilities Manager who is committed to delivering an exceptional experience for the users of all our premises?
Do you want to play a key role in an organisation that makes a real difference to the lives and livelihoods of individuals and communities across London? Do you have the dedication and attention to detail to ensure that all aspects of our estate are maintained in top condition and the facilities provide the best possible environment for the services we deliver?
We are a multi service charity who offer adult learning, access to free legal advice and community services that work with the most vulnerable and disadvantaged groups to build stronger communities. Based over three sites in Stratford, Southwark and Holborn we are now in search of an Estates and Facilities Manager to consolidate our working practices, establish efficient and cost-effective routines and relationships, develop our sustainability practices and take us even further on our journey of growth.
This role leads estates and facilities management across the organisation. A diverse and hands-on role, you will be highly organised, knowledgeable in estates management practices, including relevant legislation, health and safety and carrying out risk assessments. You will be a great communicator, developing relationships with external contractors and our own internal teams. You will manage a small team of one, and liaise closely with colleagues who have responsibility for the day to day operational uses of our sites, and who want to provide the very best experience to their client users. This is a critical role for the charity: you will embrace ownership, work with initiative and spot opportunities for improving all aspects of our estates and facilities management!
From managing daily cleaning and maintenance routines, to overseeing larger projects, this is a unique opportunity to build and develop the estate management routines at our newest site in Stratford, and to become involved in some key pieces of capital project work designed to enhance the experience of our client users across the organisation. You will be prepared to be hands-on when required, but able to step back and manage the big picture. We work at pace and need you to do the same. We would love someone to join us who shares our passion!
You will be joining an organisation who is genuinely warm and welcoming, who thrives on nurturing people and their growth. You will work closely with the senior management team, a group of committed, skilled and passionate people who are such a pleasure to work with.
This is a wonderful opportunity for the right person to immerse themselves in a successful, interesting and inspiring organisation.
We very actively encourage applications from applicants that are representative of the diverse communities that we serve.
This organisation is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment.
Deadline: The deadline to submit application forms is Friday 29th November 2024, at midnight.
Interviews: Interviews will take place on Wednesday 4th and/or Thursday 5th December 2024.
The client requests no contact from agencies or media sales.
Job Title: Hounslow Paid Peer Supporter
Salary: £24,590 (FTE) pro-rate based on working hours
Working Hours: 14-21 hours per week
Contract: Until 31st May 2025
Location: Hounslow Borough community based
Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday (pro rata).
About us at the NCT
A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers and peers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.
We are delighted to be commissioned to deliver a programme of work across Hounslow which supports parents to be able to feed their babies in the way that is right for them and feel informed and supported throughout.
We are seeking a capable Peer Supporter who will attend and provide support at all of our community groups. It will include travel across the Hounslow Borough (expenses will be reimbursed). Homeworking is required to complete administrative duties.
The Peer Supporter will work alongside volunteer Peer Supporters, the NCT Breastfeeding Counsellor and the Service Delivery Manger for Hounslow. They will be providing peer support in the community, offering one to one support at groups and via home visits. The post holder will be engaging with families most in need, liaising with health professionals and Children Centre staff and ensuring communities know how to access the service.
This role will be working to continuously make a difference for the many families across Hounslow who struggle with feeding their baby and social isolation in pregnancy and postnatally.
NCT is a charity committed to social justice and Equity and Diversity, believing inclusion is everyone’s responsibility. We believe we all have a collective responsibility to demonstrate our commitment to celebrate diversity, challenge inequality and build an inclusive workforce and environment, so all our people can thrive, and we can best represent and meet the needs of the pregnant women, new parents, families, and communities we serve.
About the Role
Working closely with the NCT Hounslow Service Delivery Manager, you will provide peer support to parents and families within different settings, including in person at community groups.
Some of the key responsibilities of the role include:
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To provide breastfeeding and perinatal peer support to parents and families in Hounslow
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To build relationships and create a rapport with a wide range of people easily.
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Support in delivering inductions for volunteer peer supporters.
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Collect data on parents supported including case studies
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Liaise with NCT staff, volunteers, Health Professionals and NCT Practitioners.
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Be able to travel around the Hounslow area to groups.
It is essential for this post that, unless already trained by NCT, you undertake the training to become an NCT Breastfeeding Peer Supporter. This requires breastfeeding experience of ideally, at least 3 months. The training can be undertaken within your working hours.
The role is 14-21 hours per week which will be predominantly Monday to Friday within the working day. This is a community based role within Hounslow Borough.
About you
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Are you willing to undertake our Peer Supporter training? (Requires ideally minimum of 3 months Breastfeeding Experience)
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Can you work at pace and juggle a number of different priorities?
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Are you passionate about supporting families to reach their parenting goals and contribute to their positive wellbeing?
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Do you want to join an amazing Charity that supports parents across the UK?
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Would you like to be part of an amazing team of passionate staff?
If so, please read the job description attached.
What we offer
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Closing date: 22/11/2024
Interviews: Week beginning 25/11/2024.
The client requests no contact from agencies or media sales.
The Customer Care Representative plays a vital role in furthering Toynbee Hall’s mission to eradicate poverty and improve financial well-being. By providing high quality customer service both in-person and through digital channels, this role serves as the crucial first point of contact for individuals seeking debt advice. The representative’s ability to conduct initial assessments, manage referrals, and handle client interactions with empathy and professionalism directly contributes to empowering clients to take steps towards long-term financial stability. This role is essential in ensuring an accessible, supportive service that aligns with Toynbee Hall’s commitment to building a fairer future and addressing inequality in our community
An understanding of safeguarding principles is beneficial, as the representative must ensure the safety and well-being of clients and demonstrate a willingness to further develop this understanding.
The team create a seamless experience for both clients and advisors. Their collaborative spirit and commitment to exceptional service make every day an opportunity to learn and grow. Plus, they know how to have fun while we work. Join them in making a real difference in the lives of those they assist, all while enjoying a supportive and dynamic work environment.
Scope of role
The Customer Care Representative is responsible for delivering exceptional face-to-face customer service to individuals seeking debt advice support.
Key Responsibilities
- Client Service Excellence
- Initial Assessment Management
- Information Management
- Document Handling
- Multi-Channel Communication
- Referral Coordination
- Complaint Resolution
- Performance Targets
- Team Collaboration
Please download the full Job Description for more details.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.
We work towards this by:
- Addressing poverty and injustice through advice and support and influencing systemic change.
- Shifting power to people and communities affected by injustice and inequality.
- Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.
This means:
- Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
- Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
- Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.
What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.
How to apply
Please apply through our website. Please note: we will not accept CV’s only and applications with missing information will be automatically rejected.
Closing date for applications: Thursday 28th November 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking experienced, passionate candidates to join an exciting new project working within a Family Hub setting. These roles will work closely with women and families providing coaching support to improve wellbeing throughout the perinatal period, and establish good foundations for family health moving forward. This role will work as part of a team from Mind In Enfield and Barnet, and alongside other statutory and non statutory services within Family Hubs across the Borough of Enfield.