Relationship Manager Jobs in Manchester

Volunteering Mass Engagement Lead
Fixed Term Contract until the end of Sept 2025 
Full-time (34.5hrs), we are open to a conversation about how you work these hours
Location Home based/ mobile
Salary Range £26,500 - £29,500 per annum plus car allowance (£350 per month, in order to receive it you will need a valid driving licence and access to a vehicle)

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role
Our vision for Volunteering is big. Shaped by volunteers, together we will do whatever it takes to create an enabled, scaled and diverse volunteering community, who have the best experience and deliver the best impact for Macmillan.

In this role you will deliver the volunteer journey from selection to ongoing support, motivating and inspiring new and existing fundraising volunteers.

You will support the Volunteering Mass Engagement Management team to increase capacity and return on investment across the UK through the recruitment, development, and retention of volunteers as well as supporting the delivery of Macmillan’s calendar of fundraising events, including leading volunteer activity on the day at events.
 

About you
The successful candidate will demonstrate the following skills and experience:

• Good planning skills, delivering robust plans to achieve targets and objectives set.
• Ability to establish and maintain positive working relationships with internal and external stakeholders, including volunteers.
• Knowledge of regional/community fundraising, challenge events, other mass fundraising activity.
• Ability to self-motivate and work within a collaborative team environment
• Ability to travel across the UK up to 8 weekend days a year, including possible overnight stays.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Sunday 23rd February 2025

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

About Gaddum

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester. Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can not only build resilience, but identify further risks, providing preventive support now and in the future. At Gaddum, we believe that by supporting individuals we ultimately help support entire communities. Our aim is to empower and enhance the lives of the people we exist to support.

About the Accelerating Reform Fund

The Accelerating Reform Fund is a new initiative which aims to transform social care services, making them more responsive to the needs of the community. It is a national programme, with 42 regions allocated to have their own projects. Greater Manchester is one of the ARF regions. The ARF has a particular focus on unpaid carers aims to boost short-term breaks for carers and improve hospital discharge processes. This work is made possible by Department for Health and Social Care grants. As an organisation, Gaddum has supported and collaborated with unpaid carers for many years, so we’re excited to bring our experience to the table. This role will be based in the Manchester team working to improve hospital discharge processes for Carers and will be based in North Manchester General Hospital.

Job Summary

To develop and ensure safe discharge planning and information for unpaid carers. To embed procedures to raise awareness of the needs of carers in a secondary care setting, working in partnership with the discharge and enablement teams. To empower carers to be involved in the discharge process.

Job Purpose

The purpose of this role is to support the early identification and referral of carers, ensuring they receive timely and appropriate support to meet their needs. The role focuses on enabling faster, safer, and smoother hospital discharges by addressing carer-related issues and providing clear referral pathways for hospital staff, acting as a critical link between secondary care and community services. By fostering collaboration with hospital staff and local services, this role contributes to the prevention of carer breakdown, reducing the risk of hospital readmissions and ensuring a seamless transition from hospital to home.

Would you like to make a difference?

Really Make a Difference?

Well take a look at this job – so new that we haven’t got a team name yet – that might be for you to contribute to. Manchester Mind and Gaddum have come together to provide a new and innovative service which will support people from hospital back to their home and crucially – onward support to stay in their communities. They will provide holistic and person-centred support.

Our purpose is to provide a collaborative and multi-disciplinary service to enable successful discharges from hospital. We will be delivering psycho-social interventions, housing and welfare rights advice, support to young people and peer support.  All underpinned by listening and ensuring people feel heard. The team will be working with colleagues within the mental health, primary care and community sectors. 

Manchester Mind will be employing the following team member who will report to a Gaddum Operational Manager:

Position:                   Housing and Welfare Rights Advisor 

Salary:                      £26,726- £28,441 (dependent on experience)

Hours:                       35 hours per week 

The skills and knowledge that are important to us are:

• Ability to create a sense of belonging through the development of kind relationships that lead to people feeling accepted and heard.
• Knowledge about various ways to provide emotional and therapeutic support for people.
• Experience of working in a psycho-social way with people experiencing mental health problems.
• Keenness and ability to work in a collaborative way – sharing skills and talents in order to bring about better outcomes for the team.
• Experience of delivering social welfare law – particularly around housing (Advice Worker).

The deadline for this post will be 12 noon on 10th March 2025.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.

Cycling development officer (Greater Manchester)

Location: Home-based
Salary: £27,646.92 - £30,718.80 per annum
Hours: 37.5 hours
Department: Behaviour Change and Development (England)
Job Type: Full time
Contract Type: Fixed Term Contract

There’s never been a better time to join the team! Our client have launched an ambitious new strategy – and they want you to be part of it. There are loads of reasons to love cycling, even if you’re not someone who cycles. From cutting pollution, to making us healthier and happier, cycling can help us all thrive.

The role of cycling development officer is fundamental in delivering their grassroots cycling development programmes. The programmes are designed to reach diverse audiences and include work with community cycle clubs, charities, social enterprises and community groups to create and deliver cycling opportunities which are inclusive, sociable and sustainable.

Are you the person that can drive growth in these areas? Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this role and for them. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.

They are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. They strongly believe that diversity strengthens their work. If you are already passionate about cycling, that’s great, many of them are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most to them.

This role is based in the Greater Manchester area and will require regular work in the local community.
This is a fixed-term contract until 31 March 2026 - with potential for extension subject to funding.
Applications close at 9:00am on the closing date shown.
This is a summary of Behaviour change.

Benefits: 27 days holiday + bank holidays (pro rata for part time roles), perk scheme access, life assurance, paid compassionate leave, enhanced sick pay, Their membership plus many more staff benefits.

REF-219839

Job Title

Senior Grants Lead (maternity cover)

Salary

£54,000 - £58,000 per annum depending on experience

Location

Remote first within the UK. We work primarily from home but also have an office available in Central London for quarterly in-person team days and quarterly Full Fact-wide in-person meetings. You can expect to travel to the office at least 8 times per year. 

Reporting to

Head of Development, Caroline Gellatly

Employment Type

Fixed term contract maternity cover for 9 to 12 months.

We are happy to talk about flexible working. This is a full time position but we’re open to candidates who wish to work 4 days per week. 

Application Closing Date

10am on Monday 03 March 2025

Introduction to the role

“Working at Full Fact is such a joy - the fundraising team are supportive, ambitious and positive.”

We are in danger of entering an era in which none of us believe anything we read, see or hear. Misinformation and disinformation have been identified by the World Economic Forum as the greatest global risk we face over the next two years. Bad information promotes hate, damages health, and hurts democracy.

Full Fact is an independent, impartial charity that fights for a world where we can trust the information that shapes our lives. Every day, we fact check harmful claims from politicians, the mainstream press, or on social media. We have created world-class AI tools to help us do this, which we license to fact checkers in 26 countries, including some of the most difficult places in the world for fact checking. We are a national and global player, using what we learn to push for policy change in Westminster and in Silicon Valley. 

We are looking for a dynamic, cause-driven Trusts and Foundations fundraising leader to join us in the fight against bad information.

This role will lead our Trusts and Foundations programme, working from an existing £1m+ pipeline of major UK and international funders, as well as identifying and approaching potential new supporters. You will be creative and innovative in seeking out new opportunities, as we are looking to expand our fundraising into new areas of fact checking, such as climate misinformation and support for US fact-checkers. You will thrive on working with a range of colleagues and senior stakeholders to pull together information and develop compelling proposals for complex issues and projects. 

Reporting into the Head of Development and line managing a Trusts Manager, you’ll be part of a successful and supportive team, with a commitment to recognising and developing people’s talent.

You will play a crucial role in holding our political leaders to account, countering the spread of dangerous misinformation online, and fuelling the development of AI tools for social good around the world. 

If you are interested in applying but not sure you have all the skills, please do apply. We are open both to supporting learning on the job and to rearranging tasks within the team to suit the skillsets of the best applicant

Job Definition

• Lead on the Trusts and Foundations fundraising strategy and pipeline management.

• Identify and pursue new funding opportunities at the six- and seven-figure level.

• Provide excellent stewardship to existing funders, ensuring compliance with their grant requirements and producing impact reports and cases for renewal. 

• Lead on the accurate and timely recording of funder data, approaches and team KPIs via the pipeline and Salesforce CSR.

• Provide leadership and management of the Trusts and Fundraising team, through direct line management of the Trusts Fundraising Manager, and supporting the Philanthropy Officer in managing her Trusts portfolio. 

• Monitor and learn from best practice in Trusts and Foundations fundraising across the sector, sharing knowledge with colleagues and board members.

Outcomes

• Drive £1m+ of income generation. 

• Work across Full Fact, particularly with the Editorial, AI and Operations teams, and with external partners to craft complex proposals and deliver successful six- and seven-figure grant applications.

• Working with the Head of Development, produce regular financial reports and projections for the Trusts and Foundations income stream.

What we are looking for from you

Political impartiality and sensitivity:

• You act with integrity and you’re happy to commit to Full Fact’s ethos and the seven principles of public life.

• You are committed to the political neutrality of our work and have a good understanding of impartiality (please see the rules on our website).

• Strong understanding of public debate in the UK and sensitivity to the political context we work in.

• You understand that part of Full Fact’s work is being a watchdog, that it can attract hostile attention, and how to manage these risks and support your team while standing firm for our principles.

Job skills/competencies

Fundraising skills:

• Extensive experience in high-value trusts and foundations fundraising, with a proven track record of moving funders through every stage of the fundraising process to secure six- and seven-figure grants.

• Experience in writing successful multi-year grant applications, and managing funder relationships over time. 

• Experience in managing complex proposals, working with multiple internal and external stakeholders to determine the scope of a proposed project for funding, and with funders/partners outside of the UK. 

• Experience of setting budgets and reporting on financial progress.

• Knowledge of the Trusts and Foundations landscape and key grant-making bodies, both in the UK and internationally.

• Experience of working with CRM systems to support high quality relationship management, preferably Salesforce.

• Awareness of the Code of Fundraising Standards, data protection regulation and other regulatory requirements.

Management skills:

• Commitment to recognising and developing people’s talent.

• Understanding of the value of open, inclusive, and diverse teams and a proven commitment to building a team where people feel empowered and valued.

Personal skills/competencies

• Able to communicate persuasively in person and in writing.

• Able to build internal and external relationships with integrity and empathy.

• Able to analyse and process large amounts of complex information, and identify the most relevant aspects to funders.

• An organised and proactive approach to work.

• Committed to seeking and giving constructive feedback that strengthens the whole team.

What we offer

Starting salary of £54,000 - £58,000 per annum depending on experience.

Workplace Pension

Generous holidays:

• 25 days holiday plus bank holidays. 

• In addition, we close the office for a period between Christmas and New Year. 

• Day off for moving home.

Comfortable, centrally located London office with good transport links.

Employee Assistance Programme.

How to apply

Upload your CV and cover letter to our recruitment portal by 10am on Monday 3rd March 2025.

Our recruitment platform will remove identifying details such as email addresses to allow us to sift applications anonymously

Before applying, please read the requirements we place on staff to protect Full Fact’s independence and non-partisanship.

How the application process will work

We want to see you at your best to understand your strengths and the contribution you could make at Full Fact with strong support, including for your learning and development. We also want to make sure that we use your time well during this process and don’t ask for more from you than we need to. We will make any reasonable adjustments we need to make to this process to help ensure you can perform at your best. For more information about this before applying, please contact us.

The interview panel will be the Head of Development, the Fundraising Consultant, and a non-fundraising colleague. The process starts off with an anonymised covering letter and CV. This will be read by at least two people to produce a shortlist for interview.

The first round interviews will be a phone (not video) interview, lasting no more than half an hour, at a time that’s convenient for you. We will record it so at least two people can review each interview to decide who we invite back for the second round. The recordings will be deleted at the end of the process.

The second round will include a structured interview and a timed task which assumes no prior knowledge. The task can be completed prior to the interview, at a time that most suits you. 

The interview will be with the full panel by video and last no more than an hour. We’ll tell you everything you need to know to prepare, including anything we’d recommend reading in advance.

Experience/Knowledge of working with diverse communities and an understanding of the challenges faced by underrepresented groups is highly valued in this role.

Dad Matters is a PAIR (Parent and infant relationship) project specifically for Dads during the peri-natal period (conception to a child’s 2nd birthday). Primarily the project aims to raise awareness amongst dads, the wider community, and other professionals of the importance of:

• Fully involving and valuing fathers in the pregnancy and early parenthood journey
• Supporting healthy mental well-being of fathers
• Encouraging fathers to be attuned and responsive to their unborn and young baby’s needs, thus fostering healthy and positive attachment.

Weekly hours can be worked flexibly to support home/work life balance. Hours can be worked both in the office and at home, whilst meeting the need of the service. This role will require travel across all Manchester communities. It is desirable that applicants have use of their own car, for which expenses are paid. A DBS (Enhanced Level) will be required.

About Global Health Partnerships GHP

GHP is a global health charity working in partnership with governments, health institutions, and international bodies to train health workers and strengthen health systems across 31 countries.

We do this through grants management and capacity building, alongside research, convening and advocacy towards the goal of Universal Health Coverage. At the centre of our approach, is the model of Health Partnerships, long-term relationships between UK and LMIC health institutions, which improve health services through the reciprocal exchange of skills, knowledge, and experience.

At the heart of our work is the vision of a world where everyone has access to healthcare.

The team and role overview 

Reporting lines: Main point of contact will be the Chair of Board when agreeing Board minutes/other tasks but will regularly liaise directly with Ben Simms (CEO) and/or Saf Rahbour (COO) when agreeing Board minutes/other tasks.

2-4 consulting days per month, within the period of April 2025 to March 2026 taking into account the Consultant’s prior commitments. Please note there will be a degree of flexibility within this, with some weeks requiring more capacity, others much less. The timing of deliverables will always be agreed in advance with the Consultant. 

The contract is for 36 days maximum over a 12-month period. The Consultant will receive a daily rate (£250-£350) dependent upon experience and qualifications. The consultant will invoice GHP on a monthly basis. Please note that this is non-negotiable and will cover all expenses apart from project-related travel and communication expenses. Where reasonable travel and communications expenses are incurred, the Consultant will be remunerated following the submission of timely and accurate receipts. 

Receipts must be kept, where possible, in order to claim for support costs. Consultants will not be expected to use their own funds to cover project-related costs.

Invoices must be submitted monthly in £ GBP and the HRMC exchange rate used to calculate any support costs expenses. The monthly exchange rate to be used should match the month the costs were made (and the month should match the receipt).

The Veterans’ Foundation, established in 2016, is one of the country’s fastest-growing military charities, with a passion and purpose for improving the lives of those within the armed forces community, by raising funds which are then awarded to organisations that have a real impact on veterans, those currently serving in the armed forces and their families.

To support the organisation on their exciting growth journey, we are seeking a dynamic, creative and innovative individual to step into the role of Chief Executive. You will work closely with a range of stakeholders to build the profile of the organisation, identify and attract new income generating opportunities, and expand our footprint and contributions.

Overview of the Chief Executive Role

Key Responsibilities:

• Working with the Trustees to set, develop and deliver on the strategic priorities of the organisation, focused on increasing their impact and reach.
• Being responsible for overseeing the operational activities of the Veterans Foundation.
• Taking on an ambassadorial role, being the key spokesperson for the organisation, and managing relationships with key external and internal stakeholders such as veterans, donors, Government agencies, and their contractors Bee Ethical.
• Encouraging income generation activity, by cultivating and stewarding relationships with donors, and identifying innovative opportunities to increase funding.
• Overall responsibility for designing, implementing, and evaluating programmes, and services, to ensure they meet the needs of members.
• Providing leadership to the senior management team, encouraging a positive workforce culture, and a high-performing team.

The Ideal Candidate:

• Proven strategic leadership skills, either within the public or private sector.
• Experience of operational management, including budgetary responsibilities, commercial contract management, and the ability to influence, network, and raise the profile of an organisation.
• An empathetic individual, with an understanding of the challenges that veterans may face including wellbeing, mental health, homelessness, and addiction, and a passion for the purpose of Veterans Foundation.
• Previous exposure to fundraising operations, including diversifying income generation streams, developing relationships with potential donors, and raising the profile of the organisation.

Closing date for applications: Thursday 6th March 2025

Support Administrator – Fuel Bank Foundation

Contract Type: Full Time, Fixed Term (12 months)
Hours: 37.5 hours per week, Monday to Friday, 9:00 AM – 5:00 PM
Location: Remote (based in the West Midlands) with occasional travel for team meetings within the Midlands.

Are you a confident communicator with excellent administrative skills? Do you thrive in a fast-paced, dynamic environment, managing customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

At Fuel Bank Foundation, we are the UK’s leading charity for fuel poverty, committed to tackling the challenges of fuel crisis support. Through our innovative network of community partnerships, we provide emergency financial assistance and practical solutions for individuals unable to pre-pay for their energy.

As a Support Administrator, you will be instrumental in ensuring the seamless operation of our charity network activities. You’ll work closely with internal teams and community-based partners to deliver high-quality administrative support, maintain accurate data, and drive improvements in service delivery.

Key Responsibilities:

• Inbox Management: Manage and respond to daily queries received in inboxes with a focus on efficient communication.
• Data Integrity: Request and gather additional information from partners and applicants, updating in-house CRM systems and Excel spreadsheets to maintain accurate, reliable records.
• Escalation: Proactively escalate unresolved queries to the appropriate team members.
• Document Management: File electronic documentation accurately and maintain a central registry of Network Members to ensure compliance with regulatory standards.
• Partner Coordination: Act as the first point of contact for Network Partners, addressing inquiries and providing support.
• Audit Compliance: Monitor and track partner activities, ensuring adherence to internal audit processes.
• Training Preparation: Assist in preparing and dispatching training resources for partners and help organize partner training sessions.
• Data Analysis: Collect and analyse data to identify areas for improvement in network operations and contribute to process enhancement initiatives.
• Process Improvement: Recommend and implement solutions to streamline administrative processes and improve efficiency.

 What We’re Looking For:

• Administrative Expertise: Strong background in administration with experience managing records, reports, and correspondence.
• Communication Skills: Excellent verbal and written skills, with the ability to adapt communication styles for diverse audiences.
• Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Organisational Abilities: Exceptional attention to detail and time management skills to manage workload effectively.
• Problem Solving: A proactive problem solver with strong decision-making capabilities.
• Teamwork: Collaborative mindset with the ability to work independently and as part of a high-performing team.
• Adaptability: Flexibility to adapt to changing priorities and support partner communications.

 Desirable Skills:

• Knowledge of the energy sector, fuel poverty challenges, or experience in the charity sector is advantageous but not essential.

 What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

 

Salary (UK): £23,589 plus benefits (Our pay philosophy ensures consistency across locations and salaries. The starting salary for this opportunity plus benefits depends on location of the candidate). 

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of more than 2.6 million children who receive Mary’s Meals every school day. We offer more than just a job, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development and flexible working. 

The role: 

Our Digital Content Library (DCL) is a key global resource for Mary’s Meals and an online record of all of our best stories, photography, videography and case study content. This role will give you the opportunity to work closely with this content and ensure that it is used effectively across the whole global family. 

As Content Coordinator, you will have responsibility for ensuring the highest quality content is uploaded, carefully catalogued and easily searchable. You should be confident and comfortable working with a wide range of staff and volunteers, providing training and resources, answering enquiries and proactively seeking opportunities for development of this key resource. You will also be responsible for the development of your own regular communication activity including our monthly newsletter for regular donors, The Next Chapter. Another key area of responsibility is the coordination of essential content reporting for our flagship campaign Sponsor A School and our Philanthropy reporting needs. 

Working as a key member of our Communications team and reporting to our Senior Content Manager, your key duties will include:

•  Review photography from our programme, identifying what content should be added to DCL, in consultation with Senior Content Manager (SCM)
• Uploading, tagging and cataloguing resources (inc. photography, videos, case studies and other copy) on DCL
• Administration of DCL, sorting content into relevant collections, ongoing maintenance and proactively seeking opportunities for development of existing structure and search functions
• Support international teams with their own content requirements, making recommendations from existing material
• Provide ongoing training for DCL users e.g. written resources, video tutorials and online workshops
• Management of relationship with DCL platform provider, Montala
• Regular analytics reporting on DCL and online content use and engagement, utilising this to inform future DCL development
• Support Marketing department with campaigns, using the DCL to share content effectively and to tight deadlines
• Work with Mary’s Meals’ international communications teams to coordinate monthly reporting schedule and content requirements for Sponsor A School and all Philanthropic reports

• Managing our monthly newsletter for regular donors – sourcing stories, coordinating content, copy editing written pieces and communicating this with relevant international communications teams across Mary’s Meals family

With strong IT skills, relevant cataloguing experience and a deep understanding of the impact of great imagery, you will be self-motivated individual who enjoys working independently when required and brings a positive organised approach to managing a varied workload. 

About us:

Mary’s Meals is a values driven organisation, we believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding. 

If you are passionate about communications and storytelling and want to use your talents to make a real difference in the lives of children all over the world, we would love to hear from you.  Please click APPLY and send your CV and a covering letter to tell us why Mary’s Meals and this role is a great fit for you.  

Please note this is a 12 month fixed term position only

Benefits (UK Based):

• 34 days annual leave (pro-rated for part time working patterns) including bank holidays, increasing by 1 day each completed calendar year, to a maximum of 39 days (+ option to buy another week)
• Flexible working
• Employee Assistance Programme
• Life assurance
• Medical insurance for candidates located in Kenya, Liberia, Malawi and Zambia

• Pension - depending on the location of the candidate. Any pension contribution paid as part of salary will be subject to normal statutory deductions/ taxation

Closing date for applications is Friday 7th March 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Our Mission

We're Tutors United. We're on a mission to end the attainment and employability gap through the power of community-based tutoring. We support young people to thrive at two key transition points – from primary to secondary school, and from university to employment.

What We Do

Working with housing associations and other local partners, we run free tutoring programmes for primary school children and their families, providing access to vital educational support to those who need it most. We're proud to serve diverse, low-income, refugee, migrant, and multilingual communities across London, the Midlands, and the North West. We hire, train, and pay inspiring university students – most of whom also come from low-income households – as tutors, providing them with meaningful, paid work experience and wider support to boost their careers.

Each year, our work gives hundreds of young people, parents and carers the knowledge, skills and confidence they need to maximise education and employment opportunities. Now, we’re looking for an ambitious, highly organised and proactive person to join us as our new Finance and Governance Officer!

Job Purpose

This is an exciting time to join our small and impactful team, as we embark on a new four-year strategy. To meet our ambitious growth goals while sustaining strong core operations and compliance with charity and company regulations, we need to increase support for the CEO and Senior Management Team (SMT) and bolster our financial and governance capacity. This role is critical to achieving our strategic objectives to reach more young people than ever before, sustain the quality and impact of our programmes as we grow, diversify our funding and partnerships, and strengthen TU’s operations, so all staff can thrive as we scale-up delivery of tuition hubs across existing and new areas.

The Finance and Governance Officer will work closely with the CEO and COO to ensure the smooth running of TU, acting as the “glue” for the wider team and managing the day-to-day financial, governance and operational processes that are critical to high-quality delivery, compliance and impact.

The Finance and Governance Officer will provide robust and timely financial management support to the CEO, to ensure income is received and expenditure processed in line with our budgets. You will be responsible for processing incoming and outgoing payments within our bank and accountancy software, ensuring good records are kept, and liaising closely with our external accountants to deliver monthly accounts. You will support the CEO to tighten up our financial oversight, processes and compliance. You’ll also play a critical role in making sure our brilliant tutors and classroom assistants are paid each month, working with the wider team.

With an ambitious new strategy and an increased Board of trustees, a core aspect of this role will be to coordinate excellent governance support, to facilitate strong non-executive leadership and challenge as we grow. This role will be an advocate for governance and performance monitoring within TU, ensuring the team contributes to Board papers and KPIs, and supporting the CEO to meet governance deadlines. You will also pitch in with frontline programme delivery at pinch points during the year - such as helping with daily lesson support from 4-6pm, helping with our annual graduation event, or monitoring incoming enquiries.

We are looking for a proactive and conscientious individual who is prepared to challenge themselves and their colleagues. You will need to be solutions orientated, creative and comfortable communicating with people both internally and externally. If you are passionate about the development of young people, processes and performance, and want to see your ideas and skills come to life and underpin our growth strategy, you’ll love it here!

Location of role

Candidate can be based in London, Liverpool or Manchester. 

Job Details 

Please see full details in the attached Job Description. 

Job summary

Malaria No More UK is looking to appoint a Head of Strategy & Policy to cover a period of maternity leave starting from end April 2025.  This an exciting role that sits at the heart of the organisation and will join at a crucial time in the malaria fight with the Global Fund’s 8th replenishment taking place later this year. The role works across both our UK and International campaign streams, leading the execution and development of research, building strong evidence-based arguments, supporting with integrated advocacy and communications campaign strategies that deliver on the impact as set out in MNMUK’s strategy and providing relevant and up to date expertise on the global health and malaria policy landscape.

The role leads and oversees the implementation of MNMUK’s ‘integrated’ campaigning approach ensuring that MNMUK’s campaigning is built on political opportunity, is technically relevant and is driven by the right evidence and audience insights to engage target public audiences and political leaders behind the malaria fight. The role reports directly to the Executive Director of Advocacy & Strategy and manages a Policy Officer in support of this vital work.

This is an exciting opportunity for someone with significant experience of working in a relevant policy or strategy role to deliver change.

Core work will include:

· Lead the effective delivery and execution of our international research project- managing the research consultant and working closely with the international workstream, the media team and external partners to deliver impactful research for advocacy and media in support of the Global fund’s 8th replenishment (May to September 2025)

· Oversee and support the Policy Officer to deliver our UK science report, research and media outputs ahead of the UK’s spending review (May-June 2025)

· Support the International workstream to develop the Change the Story campaign, ensuring effective integrated campaign strategies and plans and implementation of the monitoring and evaluation framework (ongoing)

· Support the development of our science and innovation stream of work across both the UK and International campaign workstreams- develop detailed knowledge on the malaria innovation pipeline and maintain and build new science relationships and partnerships (ongoing)

· Work closely with the other Heads and the Chief of Staff to develop MNMUK’s 2026 plans, ensuring they are aligned with MNMUK’s strategic objectives and focussed on achieving impact (August-December 2025)

· Generate new research ideas and develop proposals for reports and media outputs in 2026 (November 2025 to May 2026)

· Support the Philanthropy and Partnerships team in developing key grant proposals and strategic partnerships (ongoing)

Key responsibilities include:

• To lead MNMUK’s research and evidence work, ensuring that the organisation’s decision making and campaigning are informed by the best available evidence.
• To support the UK and International campaign teams to develop strategy, key arguments and narratives and ensure they are coordinated, effective and delivering on organisational impact objectives.

· To ensure oversight of cross organisational support on messaging and use of accurate, up-to-date terminology and statistics.

• To lead the ongoing development and implementation of MNMUK’s five-year strategy and Theory of Change, providing challenge and practical support for the planning, long-term development and effective delivery of MNMUK’s strategic objectives.  
• To ensure MNMUK’s strategy is agile, remains politically and technically relevant and is informed by the right audience insights.
• To play a key role in developing the content needed to deliver supportive news coverage, working closely with the media team.
• Maintaining and strengthening relationships with key strategic external partners and institutions.
• Positioning Malaria No More UK/malaria in key global health trends/debates/platforms.
• Line Management of the Policy Officer.
• Occasional travel may be required to Africa and/ or Europe, sometimes at short notice.

Qualifications, skills and experience

Essential

· Strong and significant advocacy experience/ability to demonstrate both strong policy analysis skills and political acumen

· Excellent understanding of UK and donor market political contexts

· Strong team working approach

· Significant experience supporting the development of impactful news media products

· Evidence of successful relationship building and partnership working

· Experience of dealing with multinational/ global partners and stakeholders

· Experience of commissioning and managing research

· Strong quantitative and qualitative data analysis skills

· Strong copywriting skills – able to translate complex content into language the public and media can be motivated by

· Understanding of key international development issues and debates

· Ability to travel, potentially at short notice

Desirable

· Experience of global health (ideally malaria) policy analysis and/or advocacy

· Good line management experience

· Understanding of African country contexts

· Academic background in International Development / Global Health / Malaria or a related field.

MNMUK recognises the value of a team in which people from diverse backgrounds are able to introduce fresh ideas and contribute to delivering our mission to make Malaria No More.

Candidates from historically marginalised or underrepresented backgrounds are encouraged to apply.

This job description is not exhaustive and may be amended over time in consultation with the Director

Staff benefits include:

· 10% employer pension contributions

· 28 days’ annual leave plus national holidays for the country of residence

· Private Health Insurance may be available for non-UK residents depending on country of residence

· Professional training & qualification subsidy

Context and Background

Job title: Supporter Care Advisor

Directorate: Income Generation

Team/Department: Supporter Care
 

The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Income Generation team to get out there and bring in the funds we need to protect children and prevent abuse.

We’ve been here for children for over 100 years. From our campaigns to our services- we strive to make a difference in everything we do. Between 2016 and 2021, we’ve helped make 6.6 million children safer from abuse.

Within the Income Generation Directorate our aim is to maximise resources for the NSPCC’s mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our cause.

To continue to deliver our mission we rely on the fundraising support of people across the UK for 90% of our annual income. We are looking to significantly grow our income in new and innovative ways. To achieve this growth, we need the very best team in place to deliver to ambitious targets.

The Supporter Care Advisor sits within the Supporter Care team. This is one of the customer care focussed teams within the Supporter Services department, which is part of the Operations structure, within the Income Generation directorate.

This role is important because it is the first point of contact for the many thousands of people who get in touch with the NSPCC each month. Whether by email, phone call or letter, this might be the only contact that person has with the NSPCC. For this reason, the team take every opportunity to give our supporters a personal and rewarding experience,

making sure they go away feeling more engaged with our work and knowing how much we genuinely value their support.

As Supporter Care Advisor not only will the work you do make a real difference to people’s lives but opportunity is provided to develop your fundraising experience with a sector leading team.

Join us at this exciting time and you will become part of an expanding team that cares about the work they do and the people they work with. You will discover opportunities to grow, along with challenges and a shared purpose that will bring the best out in you. And you will get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.

Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children.

Job purpose

Supporter Care services are the first and comprehensive point of contact for supporters and people wanting to find out more about the NSPCC’s work. They are responsible for providing a proactive and high-quality service to help inspire people to give (and continue to give) to the NSPCC’s work. The knowledgeable frontline team handles supporter enquiries, administrative matters and deal with any complaints. The team represents the NSPCC and Childline services and is able to discuss our work and its impact on children in an engaging and enthusiastic manner.

Key relationships - Internal

The post holder will report to a Supporter Care Team Manager.

It is expected that the post holder will have contact with colleagues working in other teams, working cross-departmentally and cross-functionally to ensure that the supporter experience is managed and developed in a way that maximizes supporter retention for the NSPCC.

In addition the post holder will work closely with the Quality & Development Manager, Associate Head of Supporter Services, And other Income Generation Teams

Key relationships - External

It is expected that the post holder will have contact with service users, supporters, potential supporters and members of the public.

Main duties and responsibilities

• Responding to a range of enquiries, including those from supporters and potential supporters (e.g. standard requests for information) and cross referencing correspondence received to individual case files. Recording these details accurately on the NSPCC system(s).

• Contribute to the NSPCC’s reputation and public relations by delivering high quality customer service.

• Knowing how to appropriately handle sensitive and confidential information as this role will have access to the same CRM system that is used by the NSPCC helpline.

• To share appropriate messages and stories with supporters to inspire them to continue supporting our work with children and young people.

• To proactively take steps to improve knowledge and understanding of supporters through developing the NSPCC relationship with them.

• Delivering warm, outbound stewardship calls. Supporting NSPCC campaigns by championing them with supporters and potential supporters.

• Action the administration of supporter requests and general donation queries, for example, updating personal details, mailing preferences and setting up or changing direct debits. Taking financial and personal details for e.g. contact details from supporters and recording this on the system.

• Provide support to the NSPCC Team Managers in the administration of the duty system for the Supporter Care Team.

• Assist the Supporter Care Team Manager in providing efficient administrative support to the team and wider function, including the embedding of new products and services.

• Working within NSPCC policy, procedures and standards. Assisting with invoice activities and the provision of purchasing activities such as ordering and maintaining stationery and other office supplies, for example.

• Collect/collate and input data from team and other sources as required by the Supporter Care Team Manager, team and/or directorate and national functions and produce basic statistical reports.

• Speaking to supporters about their legacy, handling sensitive information and correspondence in relation to this, for e.g. letters from Will executives.

• Troubleshoot minor computer problems for the team, taking advice from the Business Systems and Analysis team as necessary.

• Provide support as required to other sites in their administration activities.

• Receive clients and visitors to the office and direct them or inform colleagues of their

  arrival as appropriate.

• Ensure that appropriate security measures such as signing in and out and wearing visitor passes are followed.

• A commitment to safeguard and promote the welfare of children and young people

Responsibilities for all Staff within Income Generation

• A commitment to safeguard and promote the welfare of children and young people.

• To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures.

• To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.

• To adhere to all the NSPCC’s service standards, policies and procedures.

• To evidence an understanding of and commitment to the demonstration of the

  NSPCC’s values.

• To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations.

• To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.

• To work in a manner that facilitates and encourages inclusion.

• To be pro-active in identifying ways to improve personal and team performance.

• To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.

• To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.

  Person specification

1. Excellent interpersonal and customer service skills: able to communicate accurately, clearly, concisely, with colleagues, service users, members of the public and outside agencies with integrity and good judgment on the telephone and in writing.

2. Experience of working in an office environment providing secretarial/administrative support.

3. Ability to prioritise, manage own workload and work to deadlines.

4. Ability to build, manage and develop relationships and work flexibly, as part of a team.

5. Ability to follow guidelines and procedures and to work to set standards without supervision. As well as deal appropriately with sensitive and confidential material.

6. Excellent written and oral communication skills: ability to write emails, letters and notes of meetings clearly, concisely and accurately, and input information accurately into the database. Dealing effectively, efficiently and appropriately with supporters, staff, senior managers and external organisations.

7. Basic numeracy skills in order to collect/collate statistical information accurately.

8. Experience in delivering high standards and meeting KPIs within a customer focused environment.

9. Ability to successfully negotiate with others to achieve desired outcomes.

10. Ability to adapt and work within a service area using new technology. Knowledge and experience in using Windows-based software packages and Outlook

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.

• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

THINK EQUAL is a global education initiative with a mission to ensure that Social and Emotional Learning (SEL) becomes a mandatory subject for all children in early years settings globally. SEL is the process through which knowledge, attitudes, values and skills such as emotional intelligence, empathy, self-awareness, self-regulation, social awareness, relationship skills and responsible decision making are developed.

To support governments and educators to achieve this mission, THINK EQUAL has developed a global SEL Programme for 3-6 years-olds. The Programme is constructed around teacher training, and the provision of narrative children’s books, lesson plans and teaching resources, which provide the concrete tools educators need to teach SEL in a low-cost and adaptable format.

The THINK EQUAL Programme has a global presence across six continents (in 30 countries) and has undergone three randomised control trials in contexts as varied as Colombia, Botswana and Australia. There is a growing demand from other countries for the THINK EQUAL Programme and the organisation is now strengthening its team to be able to respond to this demand.

Purpose of the Role

To manage the development, implementation, monitoring and reporting of the Think Equal programmes in UK and Europe. This role has a special focus on representing Think Equal and maintaining strong relationships with local authorities, regional and national government ministries (education and health primarily), and other stakeholders, and managing a region or country team as needed. It also involves strategic planning, reporting on, budgeting and costing of programme implementation, guiding, reviewing, approving and ensuring high quality implementation including: 

• Supporting business development efforts, translations (only if needed), and evaluations. 

• Leading on partnership and government relationships, training plans and the monitoring of programme implementation. The role is one of primary oversight and responsibility for the embedding of Think Equal within the early years education system in the UK and various European countries, and the sustainability of the programme, insofar as possible.

Overall Reporting: CEO 

Line Manager: CEO

Line managing: UK Country Team & Eastern European Manager

Contract: Full time (40 hours per week - these hours are to be worked flexibly, recognising that some weeks and days will require more than others in order to meet Think Equal needs and requirements)

Work Modality: Remote 

Location: Europe – England Preferred 

Salary:  £40,000-45,000 (or equivalent)

Responsibilities

Line Management 

• Provide line management (guidance, strategy, supervision, and support as needed) to the relevant Regional and Country managers, Programme Officers and coordinators. 

• Identify the needs for additional staff to support the implementation on the ground and participate in the corresponding recruitment processes.

• Foster a positive and collaborative work environment, promoting teamwork and effective communication among team members.

Partnerships Management

• Co-lead and support the business development strategy for Europe - with a special emphasis on England - in close coordination with the CEO and the Business Development team.

• Utilise own networks to secure and nurture robust relationships with local authorities (with special focus on the UK) and other stakeholders in line with the organization’s strategy. 

• Proactively approach, present to and enrol national and local authorities for the implementation of the Think Equal programme.

• Ensure high-quality sustainable implementation within Europe, with a special emphasis in the UK.

• Maintain timely reporting and communication mechanisms with donors (in close coordination with the CEO and the Business Development Team) and other stakeholders as agreed in MOAs and as needed.

• Communicate and liaise regularly with relevant stakeholders, representing the organisation when higher-level representation is needed. 

• Coordinate with the communications and business development colleagues at Think Equal to raise the visibility of the programmes.

Programme Development and Implementation

• In line with the organizational strategy, lead and supervise the development of project proposals and programme implementation plans and ensure their correct and effective implementation in cooperation with the country’s teams.

• Ensure the budgeting of, costing, spending and reporting on programmes in alignment with the Think Equal finance policy and donor requirements. 

• Provide regular status updates on the progress of the programme’s rollout in the UK and Europe.

Monitoring and Evaluation

• Support the development and strengthening of Monitoring Evaluation & Learning (MEL) tools and their use by the key stakeholders in order to ensure the sustainability of Think Equal.

• Work collaboratively with the Think Equal MEL manager.

• Lead and supervise monitoring actions that provide useful information to ensure the long-term sustainability of the Think Equal concluded, pipeline and active projects.

Other

• Undertaking any other reasonable support, initiative and or activity as required (e.g., support specific projects as directed by the CEO and other appropriate members of the Senior Leadership Team). 

• Think and operate creatively and with an entrepreneurial mindset about expanding, scaling, and generally ensuring that Think Equal’s mission and strategy are successful.

Education and Experience 

• Degree or equivalent in relevant fields, preferably in project management, business, economics, international affairs or development. (Essential)

• Master Degree in relevant fields, preferably Project Management, Public Administration, Nonprofit Management or Business Administration. (Essential)

• 5+ years of experience needed in programme/project management. (Essential) 

• Proven experience of at least 2+ years in business development within the nonprofit sector (Essential) (BD experience within the education sector, especially in England ideal). 

• Proven experience of at least 2+ years in managing teams or personnel, with a demonstrated ability to lead, motivate, and develop staff members. (Essential)

• Experience in administration or similar working environment. (Essential)

• Administration and development in international development organisation/charity. (Desirable)

• Experience of monitoring and evaluating programmes of change. (Desirable)

• Experience of working in fundraising & communications. (Desirable)

Competencies, Knowledge and skills:

• Ensure that at all times you take care of your health and safety and that of others by complying with health and safety obligations, particularly by reporting promptly any defects, risks or potential hazards.

• Comply with the policies and procedures of Think Equal at all times.

• Support the mission and vision of the organisation.

• Maintain confidentiality at all times and ensure compliance with data protection requirements.

• Contribute to close working relationships with all personnel and help to build an open and honest culture that facilitates learning, creativity and excellence.

• Undertake training as necessary in line with the development of the post.

• Understand and respond to the challenges of implementing an international programme of education.

• Carry out as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities.

• Develop and maintain accurate electronic and paper filing systems. 

• Ability to manage multiple deadlines and a wide range of stakeholders. 

• Computer literacy and excellent communication skills. High proficiency in a range of PC/web applications, including but not limited to: MS Word, MS Excel, MS PowerPoint, Google Tools, and Monday

• Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures.

Other

• Candidates must have access to a safe, quiet, and secure workspace with reliable electricity, internet and cell phone connectivity.

• Some international travel may be required.

• Some work outside standard hours might be required. 

Application Deadline: 

Deadline to Apply - Tuesday 25 February 2025 12:00pm