Relationship Management Jobs
PLEASE NOTE AN APPLICATION FORM AND SHORT COVER LETTER WILL BE REQUIRED, AND THE CANDIDATE MUST HAVE A RIGHT TO WORK IN THE UK
We are delighted to be recruiting for our next Director of Services, who'll manage our adult, family and youth services, supporting ADHD and Autistic people in NW London, their families, and the professionals who work with them. As a trusted member of our senior leadership team you will be driving impact for the more than 4,000 people we work with each year by:
- developing and implementing service strategies and plans
- acting as the designated safeguarding lead
- driving equity, diversity, and inclusion internally, and in the way we deliver our work
- collaborating on service evaluation, measurement and reporting
- liaising with funders and supporting fundraising efforts
- representing CAAS externally
The role will be based in our office in Eastcote for 3 days per week, with the possibility for home working for the remainder of the time.
Salary £50k FTE. Note the salary listed is a full time equivalent salary based on 35hrs per week, so actual salary will vary depending on hours agreed.
Hours: Part time 28hours per week. Potential for full time if additional facilitation or training work is taken on.
Terms: Permanent role
Additional project work may be available on an ad-hoc basis. Flexible hours, evening and weekend work may be required, and the work pattern may vary each week.
Job Summary
CAAS provide an ADHD and Autism Support Service for the 8 boroughs of NW London, from our base in Eastcote, with a team of Support Workers. Our work includes offering information, advice, and support to ADHD / autistic people, their families, and professionals in NW London, with the aim of improving quality of life and developing neurodiverse-aware communities. Some of the support is offered through one2one meetings, some of the support is provided through groups and courses which aim to increase understanding and awareness, and provide opportunities for peer support, and some of the support is offered through training and workshops to educate professionals and drive for accommodations to be made to services to allow greater access for our client group.
As Director of Services, you will work closely with the CEO, leading on the management of the Adult Services, Youth Services and Family Services workstreams within the charity, ensuring the high quality service provision for which we are known. The role sits within the senior leadership team at CAAS, alongside the Finance Director, and manages the Youth Services Manager, the Family Services Manager and the Adult Services Manager, who in turn manage around 20 staff between them.
The Director of Services provides a crucial role in ensuring the infrastructure and operational workings of the charity are effective for the more than 30 staff we employ, and the more than 11,000 instances of support we provide each year. Therefore, we are looking for a capable, calm, self-motivated, organised and hard-working Services professional who has worked in a management role directly responsible for service delivery in another charity.
The role requires strong organisation skills, excellent communication and relationship building skills, significant experience of operational service delivery, team leadership experience, the ability to articulate and drive our impact, and a good understanding of fundraising and monitoring requirements in a medium sized charity. Ultimately you will have the drive to ensure that everyone who works for us, and everyone who seeks support from us, has the best possible experience.
There is no requirement for any experience of delivering services that support ADHD / autistic individuals, as we will provide training, but it would be helpful to have a good understanding of the conditions, and the strengths and challenges they may bring. A genuine acceptance of diversity and a keenness to make an impact are essential.
Key Responsibilities – Strategic and Organisational
· To lead in the development and implementation of CAAS strategy in our work with service users, ensuring that all our services have a thoughtful strategic underpinning, and a measurable and significant positive impact for our clients. Represent the needs of our clients in strategic and planning decisions.
· To work with the CEO to understand the organisational risks facing the charity within the service provision it provides, and to develop and implement the necessary mitigations
· To be the designated safeguarding lead in the charity and ensure our safeguarding procedures, practices and policies are fit for purpose.
· Develop, review, and communicate safeguarding and client risk management policies, procedures and controls, and ensure mitigations and improvement plans are in place for any control weaknesses identified.
· Own our organisational equity, diversity and inclusion policy and practice, and ensure it is truly embedded within our organisation so that we can extend our reach to include those under-served clients who may not always have been able to access our services. To ensure in our communications, in our practice and in our culture that we are truly inclusive, and make accommodations so that all how need us can access us.
· Prepare and present service department reports and reviews for the Board of Trustees, and build up effective relationships with the Board so that our services and the client whom we serve have a ‘voice’ in Board meetings.
Key Responsibilities – Impact
· To work collaboratively with the CEO to develop and deliver clear methods of measuring the impact of services, and an appropriate Theory of Change model for our work, and use this information to continuously improve and articulate our service development.
· To develop and monitor a framework of key performance indicator targets and standards, to ensure all service managers are able to effectively appraise and improve where appropriate the service standards within their division.
· Evaluate the operational dashboards and reporting mechanisms to ensure trends are quickly identified and necessary changes put in place.
· To work with the communications team to maximize opportunities to ensure our services reach as many people as possible, as efficiently as possible and in a way that is appropriate within our branding guidelines.
· To provide impact data such that we can demonstrate to a wide audience the quality of the work that we perform, and the lasting impact that we have on those we reach
· Lead the Services Department in ensuring all projects are clearly documented, managed, reviewed and evaluated, and ensure a rolling programme of self-assessment and improvement is in place.
Key Responsibilities – Operational Management
· Manage the provision of high-quality services, in accordance with funder requirements and service specifications by leading and managing the Service Managers and by providing the necessary support and development in their roles. To be responsible for the support, management and development of all service staff, volunteers and freelancers.
· To support the Service Managers and the Head of Client Programmes with the planning and mobilisation of projects and contracts, ensuring services are delivered in line with funder requirements and timings. Have a willingness to ‘get into the detail’ as well as to provide more strategic leadership and direction within the delivery teams.
· Ensure overall service management across the different teams is complimentary and effective, that clients are triaged appropriately throughout the different service offer, that there are appropriate routes for clients to move through the different services, and that best practice is shared, and learnings incorporated right across our work.
· To ensure services are accessible to our clients, that projects are begun, maintained or stopped in a planned and thoughtful manner, and that the services we provide offer the very best support that is possible for our clients, taking into consideration latest research and understanding about the conditions, and about the people we wish to reach.
· To have specific responsibility for the risk management within services, for both clients and for projects. To review risk assessments, and ensure appropriate mitigations are developed and actioned.
· Participate in the recruitment and induction of all new services staff, and ensure that all service staff receive appropriate professional development plans and performance targets
· Ensure services staff and volunteers are focused on achieving CAAS’ mission, values and aims, and have the appropriate skills and management in order to deliver effective, efficient services.
· Work with the SLT to develop sustainable business models for the delivery of our services, and drive process improvements and efficiencies. Work with the Head of Client Programmes to develop our commercial trading services, ensuring a growth strategy that is profitable.
· Provide the management group with service quality and evaluation information to support them in planning their resource allocations, project delivery approach and funding requirements etc to ensure continuous development of improved practice.
Key Responsibilities - Financial
- To work collaboratively with the Finance Director, to support the development and use of effective management information systems, ensuring that all our services capture and report relevant monitoring data consistently and accurately.
- To have overall accountability for the service department budgets, to ensure CAAS works within agreed financial constraints, making best use of the funds available to us, including compliance with the financial reporting requirements to funders
- To support with financial planning, to ensure the continuation of our core programmes, and revise plans when financial targets require.
- To work collaboratively with fundraising colleagues, to identify new funding opportunities, and to develop new fundraising proposals and funding bids, which support and advance the work of the charity over the longer term.
- To write funding reports and outcome analyses, and prepare for and attend funding review and monitoring meetings.
- To understand the funding requirements of all projects, and ensure projects happen on time and within budget.
Key Responsibilities - Relationship Building
- To represent CAAS on key bodies and groups externally, ensuring that CAAS position and views are clearly and professionally provided in the best interests of our service users
- To establish and maintain effective working relationships both inside and outside the charity, particularly with health and social care agencies, to enhance the presence of the charity within the local delivery offer.
- To systematically evaluate and improve all elements of service delivery and quality by consulting with services users, staff and external stakeholders and by planning and implementing the necessary changes with genuine involvement of those we serve. To lead our client voice projects across the different service lines, to share best practice, and develop a sense of shared goals and messages to ensure CAAS is able to strategically develop in a way which is truly user-led.
Other Responsibilities
To carry out other tasks appropriate to the post and as agreed with the CEO
To actively participate and undertake training and development of self and others.
To comply with the H&S, EDI, data protection and code of conduct standards expected within the organisation
Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.
Person Specification - Essential
· Services Management Experience: Experience of delivering services directly to clients and of managing service delivery projects and teams to a high standard with a broad reach.
· Excellent Organisational and Leadership Skills: Ability to manage multiple tasks simultaneously with high attention to detail, crucial for handling a demanding workload and managing a busy team
· Stakeholder Engagement: Proven ability to engage and collaborate with a wide range of stakeholders, including funders, partners, and community organizations.
· Communication Skills: Excellent written and verbal communication skills, capable of representing the organisation effectively both internally and externally, at all levels including developing a close relationship with the Safeguarding Trustee and other Board members, preparing reports for funders, communicating complex information to staff and offering insights to the management group.
· Tech Proficiency: Skilled in using computer software such as CRM systems, Finance systems, Microsoft Office Suite and Phone Management Systems as well as be able to manage IT onboarding and admin requirements around computer hardware
· Adaptability and Probity: Capable of adjusting to changing priorities and managing a variety of tasks efficiently. High level of personal integrity and commitment to ‘doing the right thing’.
· Interpersonal Skills: Warm and welcoming demeanour, capable of active listening and using neuro-affirmative language to support inclusive communication.
Person Specification - Desirable
· Senior Leader: previous experience of working within a senior leadership team, with responsibility for a department and for strategic input as well as operational management
· Experience or Knowledge of ADHD or Autism: Prior experience or knowledge of working with ADHD/autistic individuals or understanding of the challenges faced by ADHD/autistic people.
· Safeguarding Experience: Previous experience of being the DSL, or of managing safeguarding in an organistion, and of writing and implementing safeguarding policy, processes and practice.
· Co-Production Experience: Previous experience of bringing authentic voices into service delivery, and demonstrative commitment to listening to feedback in a cycle of continuous improvement.
· Impact Evaluation and Reporting: Experience in program evaluation, measuring impact, and reporting results to stakeholders.
· Flexibility: Willingness to work flexible hours if required to meet organisational needs.
· Commitment to Continuous Learning: Demonstrated interest in personal and professional development, particularly in areas relevant to the role.
Equal Opportunities
CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.
We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.
CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced DBS disclosure.
To Apply
PLEASE NOTE WE WILL NOT ACCEPT CVS INSTEAD OF APPLICATION FORMS. TO APPLY FOR THIS ROLE, YOU MUST FILL IN THE APPLICATION FORM ON THE VACANCIES PAGE OF OUR WEBSITE BY 10AM MONDAY 12TH AUGUST
The client requests no contact from agencies or media sales.
Location : Based in Chingford (but with travel to other boroughs for pick-ups, you may also be required to visit our sites in South Yorkshire for training and development as needed)
Hours : Full time (9am-5pm mon-fri)
Salary : £27,600 per annum
Contract Term : Permanent
Start Date : September 2024
Are you passionate about making a difference to the lives of young people? We are looking for a supportive and nurturing person to join our London team. This is a fantastic opportunity to join an award winning nationally recognized organization that strives to make education accessible for learners who have struggled to cope in mainstream.
Some of the perks of working at The Really NEET Project
- 10 weeks paid holiday per year (during school holidays)
- Vitality Health package (with no employee excess to pay on claims)
- Royal London Pension Scheme
- 45p per mile for any work related journeys
- Minimal teaching hrs with small group sizes compared to mainstream education settings
- Dedicated time allocated for planning time, innovation and creativity
Who will I be changing the lives of?
All of our learners have an Educational, Health and Care Plan (EHCP) and as a result all have some level of additional need. Some of the most common areas of need that we see are Social, Emotional, Mental Health (SEMH), Autism (ASC), ADHD although we work with learners with a much broader range of needs.
We currently have projects in Rotherham, Barnsley, London and The Midlands.
Main Responsibilities
- Responsible for the delivery of a pre agreed curriculum for your learners using pre planned sessions for FS Maths & English, Art, Change Workshops & Careers sessions. Whilst there are teaching resources available it is a requirement of this role that you will tailor the curriculum to the interests and aspirations of the learner that you are working with in order to increase participation and engagement.
- To develop high quality teaching materials and schemes of learning that keep students engaged using creativity, differentiation and extension tasks
- To meet the needs of pupils with Special Educational Needs and in collaboration with the SEND Lead to prepare, implement, monitor and review Individual Educational Packages and EHCP targets.
- To provide a high-quality student experience that enables students to succeed beyond their expectations
- Promote Inclusion best practice and contribute to the aims and ethos of the college
- Working with students from Pre-Entry to Level 2
- Responsible for comprehensive marking and written and verbal feedback for learners
- Working in conjunction with the Outstanding and Good criteria for OFSTED
- To participate in weekly group engagement activities such as bowling, nature walks, climbing, graffiti workshops etc to ensure you build a strong rapport with all students.
If you want to work somewhere that values both its staff and its learners, then Really NEET would welcome your application.
For more information on this role and our organization please visit our website.
What to expect from the recruitment process –
- Application form submitted and reviewed by the panel
- Shortlisted candidates invited to a first stage interview
- Candidates who are successful at the first stage interview will be invited for a second stage assessment which may consist of an in tray task, scenario presentation or microteach along with time with the learners and a tour of the workplace.
- Candidate selection – the panel will review any applications and a selection decision made
- Recruitment Manager will make contact with applicants to let them know the outcome of their interviews
- All applications must be submitted by 23rd August 2024 with interviews being held on WC 2nd September 2024. All candidates should be notified of the outcome within 5 days. (subject to change)
Please note that we are committed to safeguarding and promoting the welfare of our learners and expect all those who work with us to share this commitment. Successful applicants will need to undertake a DBS Enhanced Clearance check (Disclosure and Barring Service) and complete a Self Disclosure.
The client requests no contact from agencies or media sales.
Prison Facilitator - HMP Isle of Wight
Location: Newport
Salary: £27,584
Hours: Full time (35 hours per week)
Department: Prison delivery
Job Type: Full time
Contract Type: Permanent
Do you want to join an organisation committed to addressing illiteracy amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led literacy and numeracy programmes across a number of prisons. We now have the opportunity to provide a service at HMP Isle of Wight. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our literacy and numeracy programme at HMP Isle of Wight, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews are planned for the 25 July 2024.
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-215208
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Cydlynydd Ymgysylltu Cymunedol – Cymru
Lleoliad: Lleolir y swydd allan o swyddfeydd BookTrust yng Nghaerdydd. Mae BookTrust yn gweithio mewn modd hybrid a hyblyg gyda disgwyl i’r cyflogai dreulio o leiaf wyth diwrnod yn gweithio wyneb yn wyneb bob mis, a allai fod yn swyddfa Caerdydd, yn ymweld â phartneriaid ledled Cymru ac ar adegau yn teithio ledled y DU. Bydd angen teithio rhesymol i gyflawni'r rôl, felly, gydag angen i aros dros nos yn achlysurol.
Cytundeb: Llawn amser, gellid trafod opsiynau hyblyg a rhan amser.
Cyflog: £28,000.00 y flwyddyn.
BookTrust yw elusen ddarllen fwyaf y DU i blant. Gwyddom fod plant sy'n darllen yn hapusach, iachach, yn fwy tosturiol, ac yn fwy creadigol. Maen nhw hefyd yn llwyddo’n well yn yr ysgol. Gan weithio gyda phob awdurdod lleol yng Nghymru, Lloegr a Gogledd Iwerddon gyda chefnogaeth sawl cyllidwr gan gynnwys Cyngor Celfyddydau Lloegr, a Llywodraethau Gogledd Iwerddon a Chymru, rydyn ni’n cyrraedd dros 3 miliwn o deuluoedd y flwyddyn gyda help partneriaid mewn ysgolion, canolfannau plant, ymwelwyr iechyd a llyfrgelloedd. Mae’r rhwydwaith anhygoel hwn yn ein helpu i gymell plant i ddarllen ledled y wlad.
Rydyn ni’n chwilio am unigolyn cadarnhaol a brwdfrydig sy’n gallu dangos y gallu i ddatblygu perthynas a gwneud cysylltiadau dros ystod eang o bobl a grwpiau. Rydych chi’n gyfathrebwr cryf gyda’r gallu i gyfathrebu’n effeithiol ag ystod amrywiol o gynulleidfaoedd, yn ysgrifenedig ac wyneb yn wyneb.
Yn ddelfrydol, byddwch wedi gweithio mewn cymuned neu ranbarth penodol, neu ar draws un, mewn gwaith allgyrraedd neu brosiect yn y trydydd sector, a bydd gennych ysgogiad personol enfawr, a’r gallu i weithio a theithio heb oruchwyliaeth ar draws prosiectau lluosog ar yr un pryd, ac sy’n gallu gweithio'n gyflym, i derfynau amser tyn yn aml.
Byddai’n werthfawr cael angerdd dros wneud gwahaniaeth i blant a theuluoedd, diddordeb mewn dangos manteision llythrennedd a darllen i ddatblygiad plant, gwerth llyfrau, straeon a rhigymau a rôl rhieni, gofalwyr a gwarcheidwaid wrth ddatblygu cariad at ddarllen.
Rydyn ni wrthi’n ceisio recriwtio ar gyfer dwy swydd Cydlynydd Ymgysylltu Cymunedol.
I ymgeisio anfonwch gopi o’ch CV at Booktrust ynghyd â llythyr cyflwyno sy’n dangos sut yr ydych chi’n ateb manyleb y person a’ch ysgogiad chi dros ymgeisio am y swydd. Ni ddylai eich llythyr cyflwyno fod yn hirach na dwy ochr.
Dyddiad Cau: Gorffennaf 31ain 11:59pm.
Adolygir ceisiadau wrth iddyn nhw ddod i law. Anogir ceisiadau cynnar felly.
Ein Hymrwymiad i Amrywiaeth a Chynhwysiant
Ein nod yw darparu proses recriwtio gynhwysol ac rydym ni’n arbennig o barod i groesawu ceisiadau o gronfeydd talent amrywiol: ymgeiswyr o leiafrifoedd ethnig, ymgeiswyr ag anableddau a chyflyrau hirdymor ac ymgeiswyr o gymunedau heb gynrychiolaeth ddigonol.
Rydym wedi ymrwymo i gyfleoedd cyfartal a hoffem sicrhau bod gennym broses ymgeisio sy’n hygyrch i bob ymgeisydd. Os oes angen unrhyw addasiadau rhesymol arnoch neu os hoffech chi i ni wneud unrhyw beth yn wahanol yn ystod y broses ymgeisio, cysylltwch â’n tîm Adnoddau Dynol.
Mae BookTrust wedi ymrwymo i ddiogelu a hyrwyddo lles plant. Mae'r broses recriwtio a dethol yn adlewyrchu ein hymrwymiad i ddiogelu, felly bydd addasrwydd yr holl ddarpar weithwyr yn cael ei asesu yn ystod y broses recriwtio yn unol â'r ymrwymiad hwn, a gwiriadau cyn cyflogaeth.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Step-Out Mentoring is an early intervention mentoring organisation that provides support for children and young people in the heart of South London through outdoor based 1:1 mentoring and group workshops. We work with children and young people aged 8-18 who are disengaged with education and/or life. tion that provides support for children and young people in the heart of South London through outdoor based 1:1 mentoring and group workshops. We work with children and young people aged 8-18 who are disengaged with education and/or life.
As the Mentoring Manager you will be responsible for overseeing the work of supporting young people in the community. Through recruiting and training local volunteers to be Youth Mentors and matching them to young people referred to the program. Supporting 1:1 and group sessions with a particular focus on delivering outdoor based, fun, and engaging sessions. This role is specifically to support the young women and girls on the programme.
Main Responsibilities
- Manage a caseload of up to 20 active 1:1 mentee / mentor relationships.
- Building appropriate relationships with, and supporting YP through 1:1 and group mentoring
- Supporting girls through focused workshops and group activities. Developing a curiculum of suport for them.
- Create pathways for inspiring YP to engage in positive volunteering opportunities.
- Managing referrals from other organisations and being involved in the support systems in place for those young people.
- To co-ordinate and train a team of volunteer mentors who will provide support to young people on a weekly basis. Specifically female mentors.
- To ensure the volunteer mentors support young people to access services and develop skills and support them in making choices which will help them improve their physical, psychological and social well-being.
- To ensure safeguarding and child protection processes are in place and adhered to at all times.
- To work with community organisations and statutory agencies to create referral and access pathways into and out of the mentoring project and to promote the project as widely aspossible.
- Plan, organise and manage the 3 residential trips a year, in collaboration with other staff.
- Organise day trip activities in partnership with other staff
How to Apply
If you would like an informal chat about this role please do contact us.
Applications are open until we find the right candidate. We are looking to start this role in September 2024
This role benefits from regular clinical supervision from a qualified Clinical Psychologist. We believe that all staff delivering face-to-face services should have additional support and a confidential space to reflect and talk through the impact of their work on them.
We provide support to young people through outdoor based mentoring and group sessions.
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Concern Worldwide (UK) is looking for a Direct Marketing Executive - Cash and Alternative Gifts to join the Public Fundraising Team in the Belfast office on a permanent basis.
About us:
Concern Worldwide is a non-governmental, international humanitarian organization dedicated to the reduction of suffering and working toward the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 25 million people each year, in some of the hardest-to-reach and most fragile places. Places prone to conflict, natural disasters, climate change, and extreme hunger.
About the role:
We are seeking to recruit a Direct Marketing Executive - Cash and Alternative Gifts to sit within our Public Fundraising Team. The post holder will be responsible for successfully managing and reviewing donor recruitment and development campaigns in order to maintain and grow income to Concern Worldwide (UK) from individual regular and cash donors.
About You:
You will have experience of working successfully with external suppliers or internal stakeholders to deliver direct marketing campaigns. You will possess strong planning and project management skills and you will be highly numerate with the ability to demonstrate analytical skills. The successful post holder will have an excellent written skills including experience of writing and editing emails.
Full details on the role and person specification can be found in the attached job description.
Benefits:
• 25 days’ annual leave, pro-rated for part-time employees.
• Office closure between Christmas Day and New Year’s Day
• Flexible hours and hybrid working
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)
Details of our benefits could be found on our website:
Equality, Diversity, and Inclusion:
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organization. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.
About our office:
Our Belfast office is based in a listed building in a busy area close to lots of useful local amenities.
Staff are expected to come into their base office once per week or the monthly equivalent i.e. 4 times per month. Staff are also able to flex their start and finish times between the hours of 7am to 7pm daily.
To apply:
Please upload your CV and cover letter by 4th August 2024.
Please note, we would like to fill this role as soon as possible, therefore we will periodically shortlist through the recruitment campaign and may close the role before the advertised closing date.
All candidates who are short-listed for an interview will be notified via email after the application deadline
Candidates must be legally entitled to work in the UK at the time of application.
Conditions of Appointment:
The successful post holder will be required to complete a criminal records self-declaration
Location: Belfast
Contract Type: Permanent
Hours: Full time
Salary From £28,427- £31,585 per annum
Closing Date: 4 August 2024
You may also have experience in the following: Direct Marketing Executive, CRM Marketing Executive, Database Marketing Manager, CRM Manager, Email Marketing Executive, eMarketing, Online Marketing, Internet Marketing, Campaign Executive, Campaign Manager, Digital Marketing, Third Sector, NFP, Not for Profit, Charity etc
REF-215 548
They’re looking for Complaints Resolution Partners to join their Complaints Resolution team in Peterborough.
About the role and person:
Monday – Friday
Permanent
Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers. Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don’t go to plan. It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.
You’ll liaise with contractors and internal departments to thoroughly investigate complaints and gather evidence to provide clear, detailed responses to their customers and seek their feedback to resolve their complaints within set timescales and enable continuous improvement of the service. This is a great opportunity to make a difference for their customers and gain exposure across the business.
What skills/behaviours do you need to be a Complaints Resolution Partner?
- Excellent customer service skills with the ability to listen, put yourself in the customers' shoes, and respond objectively.
- Process driven with a passion for problem-solving and seeing issues through to resolution.
- Strong attention to detail when liaising and processing customer complaints.
- Strong written and verbal communication skills.
- Stakeholder engagement and influencing skills.
- Ability to manage workload and deliver against set timescales.
- Strong IT skills, including MS Office.
Location
The successful candidate will be required to live within a commutable distance to their Peterborough office.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £30,272 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking
Who is our client?
They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email them.
Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.
Join them and start your own journey. They aim to be number one, and you could help them get there.
You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator, etc.
REF-215 357
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to be working with Barnardo’s to find their Senior In Memory & Legacy Marketing Executive.
Barnardo’s offer a fully remote working environment, with occasional travel to their offices for meetings.
Reporting into the Legacy Marketing Manager, you will lead and manage the regular recruitment of in-memory supporters via a range of channels including direct mail, telemarketing, broadcast and digital media, events and other channels. You will be responsible for excellent supporter stewardship and developing the free wills programme.
Key Responsibilities:
· To lead on creating and implementing a new offline and online in[1]memory marketing and stewardship programme which will include: managing data selection briefs, creating creative briefs, developing content and artwork using internal or external resources and liaising with other teams as appropriate.
· Manage the administration of and reporting on the Free Will-writing schemes. Manage the promotion of the Free Will schemes in direct mail, telemarketing campaigns as well in digital channels.
· Manage Barnardo’s in-memory digital journeys, working with Barnardo’s Digital Fundraising team to manage website content, optimise website user experience and develop digital journeys.
· With the support of the Legacy Marketing Manager, develop and test a legacy events programme.
· Ensure accurate data input of supporter information on the supporter database, supporting the capture of response data into results spreadsheets, monitoring and circulating results. Responsible for collating monthly reports and other reports for the Team as appropriate.
· Manage fulfilment and thanking processes, ensuring that all donors are thanked with appropriate sensitivity using online and offline communication channels.
· To support the overall Legacies team promotion of the importance of gifts in Wills and in-memory giving to internal and external audiences.
Person Specification:
· Highly desirable to have in-memory experience and Legacy Marketing knowledge, ideally gained in a large organisation, and a strong understanding of Direct Marketing, with a track-record of success.
· Experience of managing direct marketing campaigns across a wide range of media, including managing creative production, writing data briefs, managing print production and monitoring results.
· Experience of using data and insight to inform future plans.
· Experience of influencing and negotiating with stakeholders that have differing priorities across departments in order to achieve common goals.
· Ability to accurately input data, maintain systems and report from team databases.
· Effective and sensitive relationship management of legacy and in-memory supporters.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Volunteer Coordinator
Salary: up to up to £28,000 per annum
Contract Type: Fixed Term until 31st March 2025 (potential to be extended)
Working Hours: 37.5 hrs per week
Location: Luton
Responsible to: Recovery Community Development Coordinator
What you will be doing?
As a Volunteer Coordinator, you will be responsible for the recruitment, training and coordinating the activity of volunteers with lived experience who will support people completing treatment. You will work collaboratively with the Recovery Community Development Coordinator, to ensure we have a high performing, consistent number of volunteers available across Luton.
We actively welcome applications from people who have lived experience of prison or probation, addiction, mental ill-health, or homelessness, as this is often the reality for those people we support.
You will work in partnership with staff, volunteers, and the people we support to guarantee that we maintain a high-quality service which meets the needs of those engaged.
The successful candidate will commit to working in line with our workplace values which are:
- People first – people are our top priority. We care so everyone can be their best.
- Community – our actions and support help build stronger communities where people can find their place and thrive.
- Transformation – we do challenging work, creating positive change that helps people move on with their lives.
- Excellence – we strive to always be our best, to exceed expectations, to learn from our mistakes.
- Trust – we trust ourselves, our colleagues and those we work with to do the right thing, to show integrity, acceptance, respect and fairness in all we do.
What we are looking for?
- Experience of supervising and appraising staff or volunteers, motivating them and achieving positive outcomes in line with contractual obligations.
- Experience of setting targets an monitoring performance of staff or volunteers.
- High level of relationship skills: Empathy, caring; acceptance; mutual affirmation; supportive and can give constructive feedback to support continuous personal and professional development of volunteers.
- Good IT skills including the use of Microsoft Office applications.
- Excellent communication skills, both written and oral.
- Excellent organisational skills and attention to detail.
- Lateral thinking and problem-solving skills.
- Ability to prioritise own workload and work autonomously and as part of a team.
- Adaptability to changing and emerging needs as the project develops demonstrating flexibility and resilience in challenging situations.
- Experience of data collection, administration and recording procedures with the ability to maintain case notes and volunteer HR notes on a bespoke database.
- Ability to develop reports to showcase the impact of volunteers.
- Experience of building and maintaining strong relationships with partner organisations and developing contacts and networks across a wide range of local services.
- Known when to seek assistance or supervision and how to engage meaningfully in planned supervision.
- Seek to improve own performance, contribution, knowledge, skills and participate in training and developmental activities as required.
- Professional curiosity with the ability and willingness to learn and apply learning to support delivery.
- Professional and values led with integrity, inclusivitiy, and respect for diversity.
- Carry out such other relevant duties, as required.
- Ability to work across Luton to meet service delivery demands when required.
- Full driving license, own car and business insurance is essential.
What we offer?
- Competitive salary with annual salary reviews
- Training opportunities and career development
- 28 days annual leave plus bank holidays
- Christmas closure between Christmas and New Year for all employees
- Life insurance (5x annual salary)
- Reflective practice – a group process that helps us to grow and develop professionally and personally, support us to build resilience and offers the space to consider how to balance work and life pressures
- Company phone and laptop provided to all staff
- Annual awards ceremony and celebration
- Refer a Friend Scheme – You could qualify for a £250 reward voucher if you refer someone you know into any paid, externally advertised position (permanent or fixed term) within CLI.
Overview
At CLI through our dedicated support services, peer-led mentoring, and practical and emotional support, we help people who have experience of the criminal justice system, addiction, homelessness, and mental ill-health, to recognise their potential as individuals, build their self-worth, their self-esteem and achieve their aspirations.
Our support and mentoring help people build a more fulfilling life and see how they can become part of, and positively impact, their community.
We work in partnership with other organisations that are striving to deliver positive impacts, support change, and share our commitment and values.
And we actively welcome those with lived experience of offending, addiction, homelessness, or mental health issues as part of our team. Where others see risk, we see opportunity.
We believe everyone deserves to feel valued, to be happy, to belong.
To apply for the Volunteer Coordinator position, please read the job description/person specification and submit your completed application from by 17:00 31st July 2024.
Community Led Initiatives is an Equal Opportunity Employer and welcomes applications regardless of race, nationality, ethnic origin, sex, marital status, disability, or age. All applicants are considered based on their merits and abilities for the job. All posts are subject to enhanced DBS checks however it will not be used to discriminate unfairly against any individual. We actively promote equality of opportunity for all with the right mix of talent, skills, and potential and welcome applications from a wide range of candidates, including those with criminal records.
Salary: £50,000 per annum plus generous benefits
Contract: Full time, permanent
Location: Victoria, London (hybrid working with one to three days in the office each week)
Closing date: at 12 noon, Wednesday 31 July 2024
NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.
NHS Providers has all trusts in England in voluntary membership, collectively accounting for £124bn of annual expenditure and employing 1.5 million people.
The core part of the role of the HR Business Partner is the ability to develop effective working relationships that influence across a range of stakeholders up to Leadership and Executive level. In addition, you are expected to work collaboratively across functional areas and directorates in the successful delivery of HR services, initiatives, and outcomes.
The HR Business Partner will play a key role in planning, developing, and identifying solutions that create value and ensure organisational and directorate level strategies are realised.
If your knowledge, skills and experience include the following then we’d love to hear from you:
· Experience of supporting organisational change.
· Significant generalist HR experience, including managing complex employee relations cases.
· Strong and effective communicator, with the ability to engage stakeholders.
· A flexible, pragmatic and creative approach, redefining problems in light of information gathered or changes of context.
· Strong advising and coaching skills, enabling managers to develop their knowledge, confidence and capability in managing people whilst taking a balanced approach to risk and reputation.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.
To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to the HR Team.
The client requests no contact from agencies or media sales.
Plan International UK is a global children’s charity, working across more than 80 countries to deliver long-term development programmes, respond to emergencies and campaign with young people on issues that matter to them. They call on governments to do more to protect children’s rights, recognising that poverty, violence and discrimination still holds back millions of children and that these inequalities disproportionally affect girls. Plan International UK strives for an equal world. One where every child can reach their full potential and every girl can choose her own future.
The Talent Set are delighted to be working with Plan International UK to recruit a Retention & Stewardship Lead, focused on leading and delivering a step change in how the organisation holistically considers its supporters. With an emphasis on the supporter experience, this role will lead a team of 7 (3 direct reports) to identify cross-sell opportunities and ultimately increase the lifetime value and commitment of its supporters.
Plan International UK currently benefits from c.66,000 sponsors, c.42,000 campaigners and a wealth of regular supporters. You’ll lead the retention team to identify and consider the potential crossover of these audiences, fostering meaningful relationships and supporter journeys that maximise retention and support income growth.
Key Responsibilities:
- Lead the Retention & Stewardship team, establishing a collaborative team culture focused on innovation, creativity and continuous improvement to establish great supporter experiences.
- Foster a multi product, multi channel approach - overseeing email, direct amil, SMS and other key channels to ensure a seamless donor experience across all areas.
- Develop and lead the implementation of integrated supporter engagement strategies – maximising the loyalty and support of existing supporters to increase their lifetime value.
- Oversee a breadth of products - from child sponsorship to legacies, influencing campaigns and emergency appeals. You'll create cross-sell and upsell strategies for various audience segments, promoting additional giving opportunities and introducing supporters to the wider areas of the charity's work.
- Manage the income/expenditure budgets effectively, allocating resources optimally to achieve maximum growth and ROI.
- Oversee legacy marketing and strategy - offering ongoing stewardship to establish deeper relationships that allow this income stream to build further.
- Adopt a "digital first" type of approach - recognising the significant potential for growth within this space.
Person Specification:
- Proven experience in developing and implementing successful retention and stewardship strategies with a multi channel, multi product approach.
- Strong background in data-driven activity, with experience of effective segmentation, targeting and optimisation to maximise ROI.
- Effective team leader, able to build and develop high performing teams and motivate them to succeed.
- Experienced in managing complex multi-product supporter journeys, maximising ROI by ensuring resource is invested effectively across multiple campaigns and different audience segments.
- Committed to Plan International UK’s position on promoting girls’ rights and gender equality, diversity and inclusion and anti-racism and integrating this into all aspects of your work.
To be considered for this position please apply with your CV as soon as possible, the deadline for applications is Wednesday 7th August. Regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
Anna Freud’s Schools Division has a substantial track record of delivering training and services into schools with national reach and reputation. Anna Freud has a long standing and established relationship with schools across London and also schools in the borough of Brent. This is an exciting new opportunity to work in Clinical Help in Schools in the Brent Wellbeing and Emotional Support Team.
Brent – Wellbeing and Emotional Support Team
The Wellbeing and Emotional Support Team (WEST) is a service commissioned by Brent Council focusing on improving the wellbeing of children and young people aged 0 to 18 years (or up to 25 years with a Special Educational Need or Disability) in identified vulnerable groups including children and young people with learning disabilities, at risk of exclusion, looked after children and those who are at risk of multiple vulnerabilities such as child sexual exploitation, gang affiliation and domestic violence. The service offers brief evidence-based individual and group interventions for children with mild to moderate needs and their families.
We are currently recruiting a Wellbeing Practitioner to join a highly respected team. The role will be suited to those individuals with skills and experience of working directly in schools/community and with hard-to-engage populations who may have withdrawn from education and their local community.
Location
The work will be a mixture of face-to-face work in community settings (predominantly schools) and home-based virtual appointments. Attendance at meetings and supervisions at the Brent Civic Centre (Engineers Way, Wembley HA9 0FJ) and Anna Freud London office (4-8 Rodney Street, London N1 9JH) will be required.
Contract duration
Permanent
Closing date for applications
Midday (12pm), Monday 12 August 2024.
Notification of interview
Shortlisted applicants will be notified no later than Wednesday 14 August 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held on Monday 19 August 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
Tearfund has an ambitious vision to grow a global community of people who are committed to ending extreme poverty. We invite people and churches to give, pray, campaign, volunteer and make lifestyle changes with us. Fundraising is our ministry. We inspire people to live generously – in every sense of the word.
We have an exciting new opportunity to lead our Fundraising Data and Insight team whose work is a core part of our strategy going forward. Do you have experience of leading and delivering data strategy? Are you a strong communicator with data experience? If so, then this may be the role for you.
Our Data and Insight Lead works across the Global Fundraising & Communications group to embed user-centred thinking at the heart of fundraising strategy. The role will provide leadership, vision and strategy to drive our data maturity, consolidate our data and develop core elements of horizon scanning, user testing, market research, audience insight and analytics. The post holder will lead their team to examine what data is useful today and in the future and how it is collected and presented. This will include responsibility for building an understanding of audiences and holding oversight of the insight work done across the group.
Our ideal candidate:
- Has the ability to communicate technical issues in a clear positive way at the appropriate level
- Is a strategic thinker with influencing skills.
- Is an experienced leader who is comfortable working with large quantities of data and builds strong working relationships.
- Has experience developing audience segmentation
Do your skills, experience and passion match the above? Then we'd love to hear from you!
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
Hybrid working: This role is eligible for hybrid working and you will be required to work from a designated Tearfund office and from your home by agreement with the line manager.
All applicants must be committed to Tearfund's Christian beliefs.
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
We are seeking an individual with the drive and enthusiasm to spearhead bids that achieve ambitious outcomes across the Peak District National Park Authority whilst ensuring a coordinated approach for seeking funding is maintained to maximise opportunities.
About the role
The post holder will
- advise on any changes/opportunities to the external funding landscape
- develop and write high quality bids/proposals
- ensure bids/proposals meet the prescribed specifications in order to successfully secure significant funding opportunities
- coordinate grant opportunities across the organisation
- advise and support teams to develop their own bids for grants
- advise teams on ensuring all grant conditions are met including financial reporting and monitoring
The role provides the opportunity for an individual to contribute to the future of the UKs first National Park. Working with a range of teams to deliver a wide variety of projects to protect and enhance landscape, heritage and communities.
We actively encourage applications from those whose bid writing/funding experience may not be from within the land/nature sector.
About you
We are looking for someone with
- - a sound understanding and experience of developing bids, writing applications, relationship management and grant/project monitoring
- good organisation and communication skills
- practical and technical experience in a range of funding areas
- the ability to lead projects and manage their own workload and ways of working
- experience in income generation from the non-profit or for-profit sector
About Us
The Peak District National Park was the first of Britain’s 15 national parks and is still enjoyed by millions, looking for both adventure and a breathing space to escape. It is also the most accessible due its proximity to four major cities of the UK and its 38,000 residents. We recognise the importance of our national park and our job is to speak up and care for the Peak District National Park for all to enjoy forever.
Our Values
- Care – We care for the Peak District National Park, the people we work with and all those we serve. It’s at the heart of everything we do.
- Enjoy – We take pride in what we do and feel good about our contribution.
- Pioneer – We were born of pioneers. We will continue to explore opportunities to inspire future generations.
What we offer
The post is based in Bakewell, Derbyshire in the heart of the Peak District. We offer a wide range of benefits and support including; flexible working arrangements, a family friendly environment, a great pension with employer contribution of 19.57%, 26-31 days holiday plus Bank Holidays and free parking at most of our offices and all National Park carparks. Please look at our Total Reward Brochure to see what we offer.
Provisional Interview Date: Wed 21 August
Equality, Diversity and Inclusion
The Peak District National Park Authority is committed to equal opportunities. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.
We are a Disability Confident employer and guarantee to interview anyone with a disability whose application meets the essential criteria for the role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are growing our counselling service and we will be offering more generalised counselling as well as our Self Harmony service which specialises in self-harm and self-injury reduction.
We are seeking experienced counsellors who are passionate about delivering a quality service.
Why Join Us:
-
Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.
-
Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.
-
Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact.
Together, we can build a brighter, healthier future for Swindon. Your contribution can make all the difference.
What You'll Do:
- Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
- Effective Partnerships: Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
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The client requests no contact from agencies or media sales.