Relate Charity Shop Jobs

Our charity shops raise vital funds for Birmingham Hospice.

The generosity of donors and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis. 

As Shop Manager you will help and support the Retail Area Manager by developing, leading, and motivating your team of staff and volunteers, ensuring that sales and targets are achieved and surpassed; motivate your team to deliver fantastic customer service, meeting performance targets and working continually to improve the work of the Hospice.

You will ensure that stock is displayed well and is sorted correctly, and that the shop and stockroom is always kept clean and tidy.  You will actively encourage donations and saleable goods, and ensure stock is prepared for display/selling, ensuring all goods are appropriately sized and priced.

You will lead a team, developing and training of staff and volunteers, and be responsible for ensuring that appropriate rotas are in place to ensure the efficient running and income maximisation of the shop.

If this sounds like the role for you, then we’d love to receive your application.

Our charity shops raise vital funds for Birmingham Hospice.  The generosity of donors and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis.

 You'll ensure that stock is sorted correctly and displayed well and that the shop and stockroom is always  clean and tidy.  You will actively encourage donations and saleable goods, and ensure stock is prepared for display/selling, ensuring all goods are appropriately sized and priced.

 You will lead a team, developing and training of staff and volunteers, and be responsible for ensuring that appropriate rotas are in place to ensure the efficient running and income maximisation of the shop.

If this sounds like the role for you, then we’d love to receive your application.

Operations Coordinator
Responsible to: Director of Finance & Risk

Contract Type: Permanent, full time

Days/Hours per week: 37 hrs per week
Salary: £25,000 a year
Location: Edinburgh

We are seeking an individual with strong administration skills to join our team in the role of Operations Coordinator and support our mission to end homelessness.  This role will support the administrative and operational functions within our offices in Edinburgh and Glasgow, together with our coffee shops and Village, whilst being the first point of contact for inbound enquiries. 

We are looking for a well organised individual, with good problem-solving skills and a can-do attitude to become part of our friendly team and are keen to learn and develop. 

What you’ll be doing:

· Ensuring our offices in Edinburgh and Glasgow are fit for purpose, providing an environment that is welcoming to both staff and external visitors.

· Managing and responding to inbound email and telephone enquiries.

· Manging shop related customer orders, inbound enquiries and invoicing.

· Supporting elements of finance administration, especially during holiday periods. 

· Booking travel, accommodation, training courses and supporting colleagues with other business-related purchases.

· Maintaining the health and safety maintenance tracker and supporting colleagues with actions and maintenance required in each of our operational units and at our Village.

· Arranging meetings and taking minutes if required.

· Supporting with data protection compliance and updating records and policies.

· Supporting the Finance & Risk Director in ensuring our IT systems are safe and secure, in conjunction with our external IT support. 

· Compliance with legislation and adherence to best practice.

· Supporting the Senior Leadership Team with other administrative and operational matters as reasonably required. 

Why join us?

· Impact: your work will empower people experiencing homelessness to transform their own lives through our key pillars of providing homes, jobs, food and support.

· Culture: you’ll be part of a supportive and dynamic team in an entrepreneurial organisation that values your unique take on how to achieve our goals.

· Growth: opportunities to work on exciting projects and learn, grow, and shine in a role that’s as rewarding as it is challenging.

· Perks: competitive salary, flexible working hours, and benefits including:

o 32 days paid annual leave (pro-rata)

o Staff discount at Social Bite Coffee Shops

o Reward Hub (discounted gym, restaurants, shop partnerships)

o Enhanced sick pay

o Cycle to work scheme

o Employee Assistance Programme

o Reflective Practice

o Values Superstars rewards

Application process: please send a CV and cover message. Your cover message should give us a sense of who you and help us understand why you’re a good fit for this role. It could be a letter (up to 500 words), a video or voice note (up to four minutes), or something else.  Ultimately, it’s what you are comfortable with. Note – applications without a supporting message will not be considered.

Recruitment process:
We believe the right recruitment process is one that allows both of us to learn about the other, to ensure that we both make the right decision.  The right candidate will fit well within Social Bite, understanding and believing in our values and what we are trying to achieve. 

There will be a two-stage process (with possibly an initial telephone/teams call) allowing you to meet with Peter Kerr, the Finance & Risk Director, along with colleagues. 

As this role is one that replaces an existing, we are keen to recruit as soon as possible, so all applications will be considered as they are received and interviews scheduled on a rolling basis, therefore early applications for this role are encouraged. 

Are you a highly motivated and organised individual looking for a new challenge?  Do you want to work for a local charity and help make a difference by raising income to help fund care for our patients and families?

As a RASM you will be assisting the shop manager to run the shop and covering their days off and holidays and you may be called upon to provide relief cover in our nearby shops.

You will:

· Own the daily operations in the absence of the Shop Manager

· Achieve income targets by maximising sales & donations

· Provide the highest level of customer service to donors and customers

· Lead by example and support to be able to accept, sort, price, steam & display goods for sale to maximise income within agreed guidelines

· Effectively lead shop volunteers, respectfully supporting their usual tasks and commitments to meet the shops KPI requirements

· Understand & lead by example to develop a positive team spirit & actively promote the work of the Hospice

· Use (or support the use) of social media to promote the shop

No retail experience is required as we can train you; we just require the drive and determination to do a good job.

Are you a highly motivated and organised individual looking for a new challenge?  Do you want to work for a local charity and help make a difference by raising income to help fund care for our patients and families?

As a RASM you will be assisting the shop manager to run the shop and covering their days off and holidays and you may be called upon to provide relief cover in our nearby shops.

As a RASM you will be assisting the shop manager to run the shop and covering their days off and holidays.

You will:

· Own the daily operations in the absence of the Shop Manager

· Achieve income targets by maximising sales & donations

· Provide the highest level of customer service to donors and customers

· Lead by example and support to be able to accept, sort, price, steam & display goods for sale to maximise income

        within agreed guidelines

·       Effectively lead shop volunteers, respectfully supporting their usual tasks and commitments to meet the shops KPI

        requirements

· Understand & lead by example to develop a positive team spirit & actively promote the work of the Hospice

· Use (or support the use) of social media to promote the shop

No retail experience is required as we can train you; we just require the drive and determination to do a good job.

As a RASM you will be assisting the shop manager to run the shop and covering their days off and holidays. You will:

· Own the daily operations in the absence of the Shop Manager

· Achieve income targets by maximising sales & donations

· Provide the highest level of customer service to donors and customers

· Lead by example and support to be able to accept, sort, price, steam & display goods for sale to maximise income within agreed guidelines

· To effectively lead the shop volunteers, respectfully supporting their usual tasks and commitments to meet the shops KPI requirements

· Understand & lead by example to develop a positive team spirit & actively promote the work of the Hospice

· Use of social media to promote the shop

No retail experience is required as we can train you; we just require the drive and determination to do a good job.

. You will:

· Own the daily operations in the absence of the Shop Manager

· Achieve income targets by maximising sales & donations

· Provide the highest level of customer service to donors and customers

· Lead by example and support to be able to accept, sort, price, steam & display goods for sale to maximise income within agreed guidelines

· To effectively lead the shop volunteers, respectfully supporting their usual tasks and commitments to meet the shops KPI requirements

· Understand & lead by example to develop a positive team spirit & actively promote the work of the Hospice

· Use of social media to promote the shop

No retail experience is required as we can train you; we just require the drive and determination to do a good job.

We have an exciting opportunity for a passionate Store Manager to join Barnardo's on a full time, permanent basis.

As a Store Manager you will manage the day to day running of our Flint Store, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.

Location: Unit D2 Flintshire Retail Park, Holywell Road, Flint, CH6 5GB

Working Pattern: As the store is open 7 days a week, the successful post holder will be required to work 5 days out of 7 (total of 35 hours per week) on a rota basis which will include weekend, evening, and bank holiday working.

 Some but not all key responsibilities are:

• Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
• Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
• Implement promotions in the Store as directed by Head Office or your Area Business Manager.
• Maintain a high standard of presentation, both in the windows and the interior of the Store.
• Ensure there is adequate stock available on the shop floor, at all times, on all key lines
• Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
• Create an organised and pleasant working environment for staff and volunteers.
• Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
• Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
• Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

Idea Candidates Must Haves:

• Ability to deliver excellent customer service.
• Experience of managing people
• Ability to liaise and respond to a variety of people from varying backgrounds.
• Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
• Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
• Ability to handle cash and reconcile accurately.
• Proven experience of meeting targets and KPI's.
• Basic IT skills.

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

The Retail section consists of more than 700 Barnardo's shops across the UK. These high-street stores are reliant on donations from the public and corporate supporters, and generate funds from the sale of these donated items. There are a wide range of shops, from traditional charity stores to book shops and furniture. The Trading division produces and sells a range of products, including cards and gifts.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and  Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates. 

Our basis and values

Benefits

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Corporate University

*T&C's apply based on contract

We have an exciting opportunity for a passionate Store Manager to join Barnardo's on a full time, permanent basis.

As a Store Manager you will manage the day to day running of our Altrincham Store, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.

Location: 11 Regent Road, Altrincham, Greater Manchester, WA14 1RY

Working Pattern: As the store is open 7 days a week, the successful post holder will be required to work 5 days out of 7 (total of 35 hours per week) on a rota basis which will include weekend, evening, and bank holiday working.

Some but not all key responsibilities are:

• Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
• Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
• Implement promotions in the Store as directed by Head Office or your Area Business Manager.
• Maintain a high standard of presentation, both in the windows and the interior of the Store.
• Ensure there is adequate stock available on the shop floor, at all times, on all key lines
• Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
• Create an organised and pleasant working environment for staff and volunteers.
• Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
• Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
• Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

Idea Candidates Must Haves:

• Ability to deliver excellent customer service.
• Experience of managing people
• Ability to liaise and respond to a variety of people from varying backgrounds.
• Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
• Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
• Ability to handle cash and reconcile accurately.
• Proven experience of meeting targets and KPI's.
• Basic IT skills.

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

The Retail section consists of more than 700 Barnardo's shops across the UK. These high-street stores are reliant on donations from the public and corporate supporters,and generate funds from the sale of these donated items. There are a wide range of shops, from traditional charity stores to book shops and furniture. The Trading division produces and sells a range of products, including cards and gifts.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and  Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates. 

Our basis and values

Benefits

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Corporate University

*T&C's apply based on contract

We have an exciting opportunity for an experienced and dedicated professional to join the Motor Neurone Disease (MND) Association as the Head of Governance and Compliance.

This vital leadership role will ensure that our organisation maintains transparent and effective practices in charity Governance and Compliance, whilst also serving the role as the Association's Company Secretary.

You will work closely with the CEO, Chair, Board of Trustees, and the Executive Leadership Team, providing expert advice and ensuring the highest standards of governance across the organisation.

You will have a vital role in supporting the relationship between the Board, its committees, CEO, ELT and our membership, ensuring smooth communication and coordination, and that all legal and regulatory requirements are met. A key part of the role involves supporting the recruitment and development of trustees to ensure the Board is well-equipped with the skills and knowledge required to fulfil its responsibilities and contributing to the overall success of the organisation.

This is a fantastic opportunity if you are passionate about governance and compliance and want to contribute to the strategic direction of a leading charity whilst driving forward excellence.

This role is based at our office in Northampton (with hybrid working) and has regular travel requirements to our London office.

Hybrid Working Expectations: minimum 2 days per week office attendance

(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)

We understand the importance of work-life balance and are committed to supporting our employees' needs. Please clearly indicate your preferred working arrangement in your supporting statement.

What are we looking for?

A dedicated and experienced professional with substantial experience of the corporate governance, preferably in a membership organisation or charity. You should ideally hold or be working towards a Chartered Governance Institute qualification, with a proven commitment to professional development in this field.

Experience of working closely with boards and senior managers is essential. You will have the ability to advise, guide, train and support colleagues and the Board on their legal, regulatory, and ethical responsibilities and duties.

Experience of developing corporate policy and effective systems in support of organisational objectives and activities. Additionally, you will demonstrate strong communication and report-writing skills, and the ability to present complex issues and information effectively at Board level.

For full role responsibilities please view the job description located within the Candidate Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience of the corporate governance function, preferably in a membership organisation or charity/charitable company.
• Track record of effective working with boards and senior managers and the ability to manage sensitive and confidential information. 
• Experience of developing corporate policy and effective systems in support of organisational objectives and activities. 

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme.

‘’After the diagnosis, I was referred to Teesside Hospice for the Day Hospice to get help with the emotional effects of the illness, and with my medication. I was so apprehensive, I thought it was a place where you go to die. I was wrong. It’s not about death at all. Everyone at the hospice encourages you to be the best you can be every day’’.

For over 38 years Teesside Hospice has been committed to changing lives across Teesside & North Yorkshire by supporting people and families who’ve been affected by a terminal illness. They provide specialist palliative care and wellbeing activities alongside grief & trauma counselling services for adults and children across the region. Helping them to make the most of every day, ensuring they receive the best possible care by creating experiences and memories that last a lifetime.

The life changing services the Hospice provides are available free of charge to the people who need them most. Despite costing over £3m a year to run, the hospice is largely dependent on fundraised income, with over half of that coming primarily from fundraising activities across Teesside and local residents via retail sales in their shops.

We are now looking for an experienced and ambitious Head of Fundraising to lead the dedicated Fundraising Team at the hospice to ensure financial sustainability of the organisation’s services.

The Role

As the Head of Fundraising, you will be responsible for leading and developing the fundraising department. Duties will include:

• Working alongside the Director of Income Generation to create, develop & deliver a fundraising strategy to support the Hospice’s new objectives
• Lead, mentor, and develop the fundraising team, setting clear objectives and providing ongoing support and training.
• Planning and overseeing the delivery of excellent stewardship of supporters to maximise donor loyalty and lifetime value.
• Recruit, train, and manage volunteers to support fundraising activities.
• Identify new fundraising opportunities and innovative approaches to diversify income streams.

The Person

We are looking for a skilled Head of Fundraising with proven experience to take this established fundraising team to the next level. You should be a flexible and resilient leader, adept at encouraging a culture of innovation within the fundraising team, fostering creativity and continuous improvement.

Bringing with you unrivalled communications skills you will be the primary point of contact for fundraising related inquiries and represent Teesside Hospice at external events and meetings. Ideally you will have the ability to nurture relationships with existing and potential supporters, creating sustainable income from multiple streams.

Why Teesside Hospice

Teesside Hospice offers a fantastic environment to work in and a Hospice Hero’s rewards package for all staff, just some of the benefits included are:

• Competitive pay
• Flexible working
• Free parking
• Generous annual leave
• Blue Light Card & Charity Workers scheme
• Scope for progression
• Employee Assistance Programme
• Free coffee & cake on your birthday

This hugely exciting role is permanent, full-time and based at the Hospice in Middlesbrough, with the potential to work some days from home once established in the role.

If this sounds like the type of role and charity that could suit the next phase of your career, then do get in touch. To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this. Also, please let us know if you require any adaptations for your initial engagement with us.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity, and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition, and pregnancy.

No one should feel alone when diagnosed with primary bone cancer (PBC). The Bone Cancer Research Trust strives to provide a supportive network for all PBC patients to limit their feelings of isolation and anxiety. Given the rarity of the disease, many patients have never heard of it before they are diagnosed, and therefore access to reliable information is hugely important. The Bone Cancer Research Trust are the only charity to provide detailed information on all types of primary bone cancers and tumours. Our information has also won a British Medical Association award. 

The Health Information and Content Manager will be responsible for the charity’s information provision, ensuring it is relevant, evidence based, accessible and meets the needs of everyone affected by primary bone cancer.  Leading on both the maintenance of the formal production process and the development of new resources across different formats, including video and webinar content.

This is an exciting opportunity to work with a range of stakeholders, including primary bone cancer patients, their families and friends, healthcare professionals and researchers to ensure that every patient facing a diagnosis has access to the information they need and in a format that they can easily understand and use.

Age UK is recruiting! We have a fantastic opportunity for a Store Manager to join our friendly and supportive team in Beaconsfield, Buckinghamshire.

Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.

As Store Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this may be the role for you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• A 35 hour working week
• 25 days holiday + bank holiday allowance
• A generous pension - we will contribute 8%
• Great discounts and rewards through Blue Light Card and BenefitHub
• Life assurance, Bupa health cashback plan
• Tickets for Good - Free and discounted tickets for events

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Parliamentary Affairs Officer

Do you want to influence politicians and decisions makers on how they can benefit people with a learning disability? Do you have a good understanding of parliamentary processes? Great, we may have an exciting role for you. 

Mencap are recruiting for a Parliamentary Affairs Officer on a full time (37.5 hours per week) permanent contract. We are flexible with where you do your work, but we would love you to work in our London office once a week, more if you wish to.

Your primary role as a Parliamentary Affairs Officer is to support our work in Parliament and across Whitehall by helping to build and maintain relationships with MPs, Peers, Ministers and Civil Servants. You will work to actively bring the lived experience of people with a learning disability and their families into the heart of parliamentary debate as well as to the ear of key decision makers. You will be working with the Public Affairs and Parliamentary Manager on briefings, legislative work, and parliamentary engagement as well as aiding the organisation of the All Party Parliamentary Group on Learning Disability.

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.

What will the Parliamentary Affairs Officer do?

• Contribute to delivering Mencap’s public affairs strategy in Westminster, including briefings for debates and questions and influencing bills.
• Build and maintain relationships with key stakeholders including MPs, Peers, Ministers and their staff as well as Civil Servants, stakeholders and coalitions across the charity sector.
• Monitor Parliamentary business, highlight opportunities to build Mencap’s influence and identify developments that might negatively impact the charity or people with a learning disability.
• Work with colleagues across Mencap to design and deliver Parliamentary elements of Mencap’s campaigns.
• Support people with a learning disability to engage with Parliamentarians through the APPG on Learning Disability and to meet with MPs.

What you will bring

• A commitment to improving the lives of people with a learning disability
• The ability to work collaboratively with colleagues and external partners
• The confidence to challenge senior decision makers and influencers
• A good understanding of parliamentary processes and how to influence them

Your experience

• Experience or a good understanding of how to engage with Parliamentarians and Civil Servants and the legislative process.
• Strong written and oral communications skills and ability to tailor messaging for different audiences
• Experience of working with colleagues across different teams

Please apply now with an up to date CV. This role will close on Thursday 24th October and interviews will take place shortly afterwards.

Benefits

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

• 24 days holiday (plus bank holidays) increasing with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
• Service related sick pay when 6 month probation is completed
• Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
• Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
• Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
• Free access to round the clock employee assistance program for advice and support

*T&C's apply based on contract

About Mencap

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential. 

Our work includes;

• Providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
• Providing advice through our help lines and web sites

Post Title: Tutoring Plus Coordinator

Responsible to: Tutoring Plus Manager

Salary: £24,960 per annum

Holiday entitlement/Pension: Holiday entitlement will be 33 days per annum (inclusive of Bank Holidays), Employee Assistance Programme and access to an employee perk-based platform. The Tutor Trust also provides a contributory Government-backed NEST pensions scheme, which is offered to our employees after the qualifying period.

 *Tutor Trust is currently operating hybrid staff working patterns, with an element of WFH offered to all staff*

 About Tutor Trust

We’re a proudly Northern charity that believes in equity in education. We do our bit to achieve that by partnering with schools and education providers, to enable their young people to work alongside inspiring and motivating tutors – an opportunity they may not otherwise have. 

We know that our high-quality tuition helps improve young people’s academic attainment, wellbeing, and self-confidence, and supports their personal aspirations. 

Over the past four years, we’ve had an opportunity to reach more young people than we have before through government funding of the National Tutoring Programme. This is now wrapping up and we’re at a pivotal moment, ready to engage new school partners, donors, peers in the sector and the new Labour government.

 Our values

What we stand for and practise in everything we do at Tutor Trust:

We believe in fairness

We are passionate about making a difference

We are inclusive and supportive

We are quality-focused

We are ambitious

We learn

Benefits of working at Tutor Trust 

· Hybrid work model (2 days in the office) 

• Competitive leave - 33 days per annum (inclusive of Bank Holidays, pro rata) 

• Flexible working including Time Off In Lieu (TOIL) 

• Health and Wellbeing (Employee Assistance Programme, 24-hour GP service, mental health support and benefits platform, Perkbox) 

• Enhanced Family and Sick Leave (after a qualifying period). 

• Recognition and Culture (Thanks & Recognition, Highlights, team events) 

• Learning and Development (knowledge sharing, staff-led groups

Job Purpose

The Tutoring Plus Coordinator post is an exciting role with Tutor Trust that provides an opportunity for candidates to grow and develop new and existing skillsets. The role involves a combination of people-facing and administrative tasks, including: forming and maintaining strong relationships with school contacts, tutors, parents, Virtual School teams and other key stakeholders; leading introductory and review meetings; coordinating tuition sessions, registers, school invoices and tutor payment; liaising with local authorities and alternative provision settings to provide support for pupils who are Looked after or in alternative provision.

Coordinators’ main responsibilities are working with schools and tutors to organise tuition and ensure that its everyday delivery is efficient and properly recorded. The Tutor Trust is committed to monitoring the impact of tuition and is therefore highly data-driven in approach, whilst also being dedicated to a hands-on and personal approach with partners. This combination provides a balance to the role that enables candidates to explore various aspects of coordination and cultivate numerous transferable skills.

 You will also have the opportunity to support the tutor recruitment and training process and help to ensure that it runs smoothly. You will maintain and improve systems for the benefit of all our tutors, including ongoing tutor support. 

If you have solid relevant experience, have the best interests of young people at heart plus a desire to work with an innovative charity, then this could be the role for you.

Main Functions

· Advertise and allocate tuition to tutors, conduct induction meetings with tutors to determine any additional training needs for assignments and attend meetings with providers to set up and monitor on-going tuition assignments. This includes leading meetings in schools, alternative provision settings and in homes

· Recording, monitoring and approving tuition sessions and their outcomes (feedback and baseline/endpoint assessments) using The Tutor Trust’s sophisticated CRM

· Attend and occasionally lead partnership meetings with TLC, Prince’s Trust and other charities to discuss the progress of the projects and the children and families within it. This includes meeting with social workers and other key contacts

· Provide administrative support for The Tutoring Plus team in both internal and external meetings

· Assist with external communication

· Take part in general induction presentations and other events to promote the Tutor Trust both internally and externally

· Ensure that the appropriate Impact Data is collected from both tutors and providers. This enables our Quality and Impact Team to gather vital evidence of the progress children make when receiving tuition

· Provide timely and accurate reports on Tutoring Plus tuition progress for both team and external meetings

· Organise cover for tutors that are absent due to sickness, exams etc.

· Promote The Tutor Trust tuition services to AP and LAC providers across Greater Manchester, Merseyside and West Yorkshire.

· Help with preparation for The Tutor Trust events aimed at a range of stakeholders

· Be involved in the recruitment process for tutors, including short listing, interviewing and training

· Assist other staff to complete a variety of administrative tasks that enable the Trust to operate effectively and efficiently

· Any other duties commensurate with the grade and nature of the post

Person Specification

 Good candidates for this role will be high achievers, with excellent IT and English skills, diplomatic and inter-personal skills, and plenty of initiative.

Skills

· Educated to degree level or can demonstrate experience of administrative skills in a previous role (either paid or voluntary)

· Excellent communication skills with ability to establish a rapport and communicate effectively with stakeholders at all levels and from all sectors

· The ability to work under pressure to cope with multiple demands and deadlines, to work fast and to a consistently high standard

· Be a team player but also able to work independently when required to do so

· Excellent organisational skills

· The ability to manage office systems and contact databases and to use them effectively

· Be able to write fluently, to think clearly and to grasp new concepts quickly.

· To be fully IT literate and able to pick up new skills quickly

Attributes

· Demonstrate a commitment to the goals and drivers behind the Tutor Trust

· Enthusiasm and ability to contribute to the successful development of the Tutor Trust

· A willingness to travel to meet with stakeholders across Greater Manchester 

· Willingness to undergo DBS clearance and be committed to Safeguarding children

· Have strong organisational skills with a commitment to accuracy and attention to detail

· Be able to prioritise and manage tasks

· Experience of tuition/working in schools/working with young people is desirable but not essential

 APPLICATION INFORMATION

Closing date for applications: Wednesday 23rd October 2024

Interviews to be held: Tuesday 29th October 2024

Salary: £24,960 per annum & Contributory Pension

Start date: ASAP

Candidates are required to complete an application form and supply a cover letter outlining how they meet the requirements of the role. You must also complete the attached Equal Opportunities Monitoring Form.

To apply, please email all documents to the careers email address found within the attached Job Description

The Tutor Trust is an Equal Opportunities Employer.

All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please access our website for further information  (under Join Us) 

All positions at The Tutor Trust are subject to satisfactory references and enhanced DBS check.

The Tutor Trust is committed to safeguarding and promoting the wellbeing of all children, and expects our staff and volunteers to share this commitment.

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