Registered Manager Jobs

This is a critical role within the finance team to ensure it's delivery of high-quality, timely, and insightful financial information. You will work closely with budget holders, enabling data-led decision-making and contribute to donor and committee reporting. As a key member of a small,collaborative team, you will be hands-on managing day-to-day operations, proactive in ensuring a strong internal control environment and keen to drive operational and cost efficiencies.

Role and responsibilities

Reporting

• Responsible for all balance sheet reconciliations including creditor and debtor controls.

• Preparation of timely, accurate financial information including monthly management accounts, cash flow, forecasts.

• Assisting managers and project coordinators in preparation of financial reports to funders

• Compile financial information for grant applications and contract reporting demonstrating sound financial acumen.

• Timely provision of information for the annual audit.

Budgeting

• Assist in the creation of department budgets

• Interpreting variances against budgets and helping to produce informative commentary.

• Engage with wider team to produce forecast information.

• Procurement and Contract review

• Ensure robust procurement procedures are in place and well implemented by the wider team.

• Maintain a register of contracts

Controls

• Maintain fixed asset register and undertake regular review

• Drive and encourage a strong, proportionate internal control environment in line with Charity Commission guidance and good practice.

• Ensure data protection and security processes remain fit for purpose and robust.

Systems

• Coordinating and performing the day-to-day accounting operations including sales invoicing, income capture, purchase processes through to payment, payroll coordination with outsourced providers and cost accounting.

• Responsible for month end close, ensuring high quality, efficient transactional processing.

• Lead the finance team in its implementation of Access Dimensions.

• Champion financial integration across organisational processes.

Relationships

• Advocate for the finance team

• Ensure integration and cohesion of the finance team and wider team

• Supervise and develop the finance team, ensuring high levels of performance, motivation, and professional development.

• Work with the Finance Director to develop and implement our finance strategy, driving long-term financial sustainability

• Build strong relationships across the charity, supporting operational delivery as necessary from time to time.

Click on the Apply via Website button to find out more!

Job Title: Production and Facilities Manager
Location: The Poppy Factory, 20 Petersham Road, Richmond, Surrey TW10 6UR
Full Time: 37.5 hours per week (08:00-16:30, Monday to Friday)
Contract: Permanent
Salary: £48,175 per annum

At The Poppy Factory, we take immense pride in our mission to support veterans and their families, helping them to lead fulfilling lives after service. We are a close-knit team united by our shared values of Adaptability, Collaboration, Empowerment and Sense of Purpose. We are looking for a Production and Facilities Manager who embodies these values, someone who is committed to excellence, teamwork, and making a meaningful difference.

The Role:

As the Production and Facilities Manager, you will be at the heart of our operations, ensuring that our annual order for the Royal British Legion's Poppy Appeal is fulfilled to the highest standards. You will also oversee Health & Safety and Facilities management for the organisation, our premises, and office tenants.

Responsibilities will include:

• Overseeing all aspects of the production process, ensuring products are delivered on time and to quality standards.

• Leading and developing a production team of 17 staff, managing staff performance, and offering support, coaching, and mentoring to help everyone reach their full potential.

• Taking the lead on health and safety for the factory, visitor centre, and commercial properties.
• Overseeing facilities maintenance, ensuring that all buildings and systems (fire safety, ventilation, heating) are regularly tested and compliant.

• Coordinating work experience schemes, corporate volunteering, and other initiatives that engage the wider community in supporting veterans.

Who We’re Looking For:

We are looking for someone who has a deep sense of responsibility and pride in their work, someone who thrives in a fast-paced environment and values the opportunity to make a real impact. You’ll be a natural leader who can inspire a team, and you will have experience in managing production operations, facilities, and health and safety.

Key Skills and Experience:

• Experience: Proven experience in a management role in a manufacturing or operations environment. Experience of staff management, production scheduling, and liaising with external contractors is key.
• Leadership: Strong leadership skills with a hands-on approach to staff development and performance management.
• Health & Safety: Knowledge of health and safety regulations and practical experience implementing safe working practices.
• Facilities Management: Experience in overseeing building maintenance and managing service contracts.
• Values: A strong commitment to diversity, equality, and inclusion, with an understanding of the challenges faced by veterans and people with disabilities.
• Communication: Clear, concise communication skills, with the ability to work collaboratively with internal teams, external contractors, and stakeholders.

Desirable:

• A qualification in Health & Safety (e.g., NEBOSH) or equivalent.
• Experience in project management or operations/logistics management.
• Knowledge of mental health issues, safeguarding, and first aid training.

Why Work at The Poppy Factory?

Joining The Poppy Factory is more than just a job. You will be part of an inspiring and passionate team that provides meaningful work that directly supports veterans and their families. We are committed to creating an inclusive and supportive workplace that values each individual’s contribution and well-being.

The Poppy Factory aims to be an exemplar employer. We recognise the impact that working with a challenging cohort can have on our staff, which is why we prioritise work/life balance and support mechanisms including training, supervision and EAP provision.

The Poppy Factory provides competitive terms and conditions of employment, including:

• Opportunity for home-based/hybrid and flexible working
• 28 days’ basic annual leave per year (including a day in lieu of Armistice Day, and 3 days’ Christmas closure), rising to 32 days with long service, plus bank holidays
• Double-matched pension contributions up to 10% employer contribution

How to apply

To apply for this position please send your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification as set out in the candidate pack and submit via the online application process. Please address your covering letter to Jeff Short, Director of Production & Estate.

The closing date for applications will be 19 January 2025. Please note, we are unable to accept late or incomplete applications.

Equality, Diversity and Inclusion

We are committed to equality, valuing diversity and promoting inclusion within our workforce, including the volunteers who give their time to us.  We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work. As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds.

As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates. 

Additionally, we offer a guaranteed interview to veterans of the UK armed forces or members of the Reservist forces who meet the essential role criteria. Please make it clear in your application if you wish to be considered on this basis. Please note, to be eligible for consideration under this scheme your application must demonstrate that you meet the essential role criteria as set out in the person specification.

This is a new role at Carers Trust to create a database system and a data culture that underpins our ambitious growth plans.

We are investing in donor acquisition, but also in growing our corporate, major donor and grants’ portfolios and you, as champion for data, will be pivotal in this. Leading and being seen to lead at all levels from day-to-day support to strategic development, you will know the details of how databases work, how great data underpins success and how to create enthusiasm and confidence.

In this role you will:

• Be able to create a vision and a strategy for how data will be used to drive growth in our fundraising. You will be the champion for our database.
• Create both the technical systems and processes, and the culture, that ensure our data quality is high.
• Be experienced in integrating other systems into our database so we can effectively integrate data from external systems such as online giving systems or mass email programmes, for example.
• Deliver a training programme encompassing one to one support, workshops, manuals and other activities.
• Work closely with our finance team to ensure our gifts are reconciled with our accounts.
  
  Download the information attached for more details about the role and the perks of working for Carers Trust. 

Join QCCA, an organisation that has been at the heart of Camden's community since 1999, striving to make a lasting impact in one of London's most deprived neighbourhoods. As the largest voluntary sector provider of community services, QCCA has evolved from a local residents' drinking club in Gospel Oak to become a trusted and steadfast presence, situated in the same building for two decades.

Exciting opportunity to lead and shape specialist residential drug treatment services for women and families. Phoenix Futures are the leading state-funded provider of residential drug treatment services in the UK. As part of our continued development of capacity and specialism in the sector, we are consolidating our specialist provision of services for women and families, and this role will play a key role in the delivery and development of our practice, partnerships and strategy.

Options for hybrid working. Potential for home-based, or Oxford base (with travel to Sheffield required). 

About you

• • experience of CQC regulated services and managing residential services and registered managers
  • knowledge and experience of women's and family treatment services
  • operational experience in the drug and alcohol treatment sector
  • experience of managing budgets and achieving income targets

We are looking for an exceptional woman to provide senior leadership to two specialist residential rehabs. The National Specialist Family Service a long-standing innovative family residential service that provides for parents and children, and Ophelia House is a trauma responsive female-only treatment service.

You will be understanding and passionate about the gender-specific treatment needs of women, have knowledge of the practical, emotional, social and economic issues facing them, have experience of and a desire to work in trauma responsive settings.

You will also have experience of shaping innovative service and working with families as part of a whole-family approach.  You will share our passion for improving access to support/treatment for families (single parents (mums and/or dads) with their child/ren, couples with children, and pregnant women). 

We are seeking to develop relationships across the women and family support sector so that we can learn from others and bring best practice and emerging practice (nationally and internationally) into our service delivery. You will have the opportunity to influence Phoenix's strategy and share learning across the organisation and beyond, playing a key role in supporting the women and families national treatment agenda.

This role includes overseeing a women’s-only residential service specialising in providing safe therapeutic environments for those who have experienced multiple disadvantage and those who have experienced past trauma. Therefore there is an Operational Requirement for this role to be fulfilled by a female (determined compliant under ACAS guidelines for recruiting applicants with a protected characteristic to do a certain job).[1]

The Role

This role is a senior operational manager post and will report to the Deputy Director of Operations (TC Specialist). The role has responsibility for managing a portfolio of two specialist residential services:

• Ophelia House, Oxford (Trauma-responsive, female only Therapeutic Community)
• National Specialist Family Service, Sheffield

You will manage CQC Registered Managers and services, along with providing leadership to staff teams across your portfolio of services (portfolio may change over time). These two residential services each provide unique environments and specialism, rooted in the Therapeutic Community approach.

You will be required to attend both of the services depending on need and workplan (located in Oxford & Sheffield respectively), as well as occasional travel elsewhere across England and Scotland.

You will be a member of the Phoenix Senior Management Team (SMT) and influence and shape the future of the organisation. There is the option for hybrid working and flexible/condensed hours would be considered.

Your Rewards 

• Salary of £56,500 with potential performance related pay bonus of 8.5%
• Opportunity for hybrid working and flexible condensed hours considered
• 25 days’ annual leave plus Bank Holidays with option to buy/sell (increasing each year to a maximum of 30 days) 
• Benefits including season ticket loan, pension scheme and life assurance, occupational sick pay, eye-care vouchers 
• Continuous training and career development via PXL our dedicated learning management system  
• Access to a 24/7 Employee Assistance programme including telephone and online access 
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better. 

About Phoenix

Phoenix Futures has been providing rehabilitation services for over 50 years. In support of the current Drug Strategy in England (From Harm to Hope) and the investment in residential services in Scotland, Phoenix are committed to rebuilding capacity across both countries in the residential rehab sector. In 2022/23 we launched two new residential services (New Oakwood Lodge which is an Enhanced Therapeutic Community in Derby, and Harper House, a National Specialist Family Service in North Ayrshire). In 2023/24 we opened Ophelia House, and 24/25 sees continuing development in NE Scotland.

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

[1] Using protected characteristics in recruitment: Recruitment: hiring someone - Acas

JOB TITLE: Children and Young People's Services Lead (South East Wales) 

RESPONSIBLE TO: Children and Young People's Services Manager 

HOURS OF WORK: 20-35 hours a week (flexible with some evenings and 2 Saturdays a month) 

LOCATION: Home based or Cardiff office based, with some travel across South East Wales (Cardiff, Vale of Glam, RCT, Merthyr, and Gwent) 

DURATION: Permanent 

SALARY / GRADE: – Grade 4 £28,615 - £31,799 (FTE) 

KEY WORKING RELATIONSHIPS 

•          Children and Young people's services Manager 

•          Children and Young people's Team and volunteers 

•           Director and wider staff and AUK managers  

·          Representative staff from regional adoption services and the Central team from National Adoption Service 

PURPOSE OF THE ROLE 

To deliver the existing Connected monthly activity groups for adopted children and young people in south east Wales and be part of the development of further services to meet the changing needs of young people.

MAIN DUTIES AND RESPONSIBILITIES 

•      To work with the service manager and staff from the regional adoption service to continue to deliver the groups for children and young people. 

•      To deliver and promote all four elements of CONNECT, the Children and Young People’s service within South East Wales, in collaboration with the regional partners and to work with the Adoption UK team to provide national events for adopted children and young people and one to one support, from time to time. 

•      To work closely with other Adoption UK staff delivering support to parents in Wales to ensure the young adopted person’s whole family is aware of and accessing adoption support services where appropriate 

•      To organise and supervise the work of the Children and Young People's Support Worker, and representative staff provided by the regional adoption agencies, and volunteers, who help deliver the groups. 

•      To undertake the processing of referrals and initial engagement with young people and families. 

•      To work with the young people and their families to establish whether the service is appropriate for them and agree measurable outcomes in line with the guidance provided for the Regulated and Inspection Social Care 2016 Act for adoption services, as advised by the Registered Manager. 

•      To signpost or refer for other support identified through initial visits. 

•      To maintain agreed levels of contact with young people and their adoptive family whilst they remain registered with the service. 

•      To review at regular intervals whether the service is still an appropriate service for the children and young people. 

•      To plan an annual programme of group sessions and activities for delivery within the agreed budget with the support and direction of the service Manager. 

·        To take responsibility for the day to day planning and accurate recording of the service activity using the electronic data management system in place. 

•      To work closely with administrative and business support staff in the Wales office to ensure the booking of venues, activities etc. and gather output and outcome data from the service 

•      To support office based staff by gathering statistical and other relevant information to support fundraising activities for the service 

•      To support young people who wish to have their voices heard in national and regional forums and events. 

•      To attend internal and external training sessions and other meetings as appropriate, in order to learn and remain up to date with adoption issues, relevant policies, working practices and systems and network with other youth work providers in Wales. 

•      To engage in supervision and professional development 

Peak District Mosaic is a registered charity.  Our aim is to create and sustain engagement between the Peak District National Park and new audiences, including Black, Asian and Minority Ethnic communities living around the borders of the Peak District National Park.

Peak District Mosaic is undergoing an exciting period of development.  With our recently successful bid for funding from the The National Lottery Heritage Fund; we introduce our new project “Championing National Parks for Everyone.” This will expand our work and partnership with the Yorkshire Dales, North York Moors and Peak District National Parks.  The Development Manager will help shape the future direction of the charity and this new project.

Reporting to the Board of Trustees, the Development Manager will be responsible for:

• Support the development of an income strategy to ensure the future of Peak District Mosaic in its continuation of engaging newaudiences.
• Overseeing the delivery of this new project, managing a partnership consisting of Peak District Mosaic, the Peak District,Yorkshire Dales and North York Moors National Parks Authorities and Derbyshire Dales CVS.
• Project manage the delivery of a range of activities within the National Parks to help support more people from diversecommunities to visit, enjoy and work in the National Parks.
• Ensuring timely reporting and evaluation of the project.
• Responsible for the Project Coordinator who will deliver a series of activities on behalf of Peak District Mosaic to provide furthertraining and support to a network of Community Champions, who will lead their own activities to support their communities tovisit the National Parks.
• Develop Peak District Mosaic as a larger, more sustainable and financially resilient organisation.
• Development of processes, policies and systems at the charity to help build capacity, with the support of the Board of Trusteesand Derbyshire Dales CVS

This is an exciting opportunity for an experienced and enthusiastic person to work with Peak District Mosaic and its partners. We welcome applications from people who have a lived experience – with an understanding of working with Black Asian and Minority Ethniccommunities and the importance this brings to building a sustainable organisation that is truly beneficial for the needs of the community. The applicant should possess the following:

• Ability to develop strategy for a charity and put this into practice , especially in relation to income generation and projectdevelopment.
• Knowledge of the charity sector and funding models, with a track record of supporting charities to generate income through arange of sources. (for example experience in writing grant applications, in events fundraising, developing relationships withcorporate donors, or developing training and consultancy services)
• Project management experience, including experience of reporting to funders and working with partners to deliver a project.
• Strong budget management experience, including understanding of cashflows and setting income targets.
• Excellent communications skills, with the ability to connect with a wide range of people.
• Excellent IT skills, especially using Excel for budget management and Word and PowerPoint for project reports.
• Ability to work using own initiative, with good time management, prioritisation and organisational skills.
• Enthusiasm about making sure that our National Parks and outdoor spaces are for everyone.

JOB DESCRIPTION AND PERSON SPECIFICATION

As an eCommerce Assistant, you will play a vital role in our dynamic retail team, working closely with the eCommerce Manager to manage daily operations and support income growth. This will be achieved through the sale of a wide variety of donations from our high street shops on our online platforms, primarily eBay and other marketplaces.

Your core responsibilities will include processing high-quality stock, managing listings, providing excellent customer service, dispatching orders, and supporting a team of volunteers to ensure smooth and efficient operations. You will also collaborate with Shop Managers to communicate stock requirements and maintain a steady flow of donations. In addition, this role involves supporting the organisation and participation in events to drive sales and raise awareness, alongside collaborating with auction houses, where appropriate, to secure the best price for high-value items.

The ideal candidate will have demonstrable experience in online sales and, ideally, working knowledge of eBay and other online marketplaces. Strong communication skills, attention to detail, and a good level of written and spoken English are essential.

Responsible to

eCommerce Trading Manager.

Working hours and contract

Permanent, full-time (35 hours per week).

You will primarily work Monday to Friday, 9.30am to 5.00pm, with flexibility to work weekends as required by the needs of the business.

Salary

25k per annum.

Location

Based at our West Norwood Retail Office, SE27 9AA

Start date

As soon as possible.

Role Responsibilities:

· Support daily operations of online stores, focusing on efficiency, quality assurance, and achieving listing and sales targets.

· Create high-quality listings across various e-commerce channels with a focus on product condition, clear descriptions, and accurate details.

· Ensure daily listing targets set by your line manager are met consistently.

· Adhere to efficient processes for stock processing, listing optimisation, and order fulfilment, ensuring all steps meet company standards.

· Oversee the production of high-quality photographic assets for product listings and marketing activities.

· Control pricing strategies to maximise sales and profitability, supported by regular sales and performance analysis.

· Collaborate with auction houses, where appropriate, to secure the best price for high-value items, maximising the impact for our beneficiaries.

· Support the organisation and participation in events and pop-ups to drive sales and raise awareness of our mission.

· Work closely with Shop Managers and the Donations Hub team to source appropriate volumes of stock to meet listing targets. Provide training and development to win hearts and minds and ensure smooth stock supply.

· Maintain high standards of customer service across platforms by responding promptly to inquiries, feedback, and complaints, enhancing customer satisfaction and retention.

· Ensure volunteer and team expenses are accurately recorded and comply with relevant procedures.

· Follow correct procedures for processing retail Gift Aid to maximise its value for the charity.

· Support the training and management of volunteers, providing inductions, supervision, feedback, and ongoing support to create a positive and productive work environment.

· Collaborate with marketing and communications to implement effective online sales strategies and optimise the charity’s online presence.

· Research and monitor industry trends, sales data, and best practices in eCommerce, applying new learnings to improve performance

· Proactively assess personal development needs and seek out opportunities for growth within the eCommerce field.

· Ensure adherence to financial and security protocols for online sales and maintain operational functionality.

· Support the maintenance of equipment and ensure it is in good working order to support eCommerce operations.

· Help maintain a clean and organised working environment, ensuring both the physical workspace and digital records are well-managed.

· Ensure fulfilment processes are followed, including packaging items securely, checking that details match orders, meeting dispatch times, adhering to inventory procedures, and processing returns as per policy, to maintain a high standard of customer satisfaction.

· Coordinate with third-party logistics providers to ensure timely order dispatch and shipping.

· Identify areas for continuous improvement in fulfilment, customer service, and operational processes, suggesting and implementing solutions to increase efficiency and effectiveness.

· Help maintain a safe working environment for staff and volunteers, adhering to health and safety policies and assisting with necessary safety training.

Person specification:

Skills, knowledge & experience

Essential

• Experience with online marketplaces, particularly eBay and Depop, for listing and inventory management, and supporting sales and fulfilment.

• Ability to assist with sales analysis, understanding basic metrics to help improve performance.

• Basic photography skills for creating high-quality images of products for listings.

• Knowledge of popular brands and the ability to identify items that have potential value for resale.

• Research skills to gather information on items, brands, and trends to support listings and pricing decisions.

• Good communication skills, both verbal and written, with attention to detail.

• Commitment to delivering exceptional customer service, responding to inquiries and resolving issues efficiently.

• Understanding of eCommerce best practices, with a willingness to learn and apply new trends and technologies.

• Strong planning and organisational skills, with the ability to prioritise tasks effectively and meet deadlines.

• Basic problem-solving skills, with a logical and calm approach to operational challenges.

• GCSE grade C or equivalent in Mathematics and English or a similar qualification.

Personal Attributes

• Comfortable working in a small team, with a positive, “can-do” attitude.

• Highly organised, with the ability to prioritise tasks and maintain efficiency under pressure.

• Adaptable to changing circumstances, able to handle a fast-paced, evolving environment.

• Proactive and willing to take initiative, suggesting improvements to processes and operations.

• An understanding of and commitment to supporting blind and partially sighted people, aligning with the charity’s mission.

Desirable

• Experience working in charity retail or a similar sector.

• Basic knowledge of Gift Aid and its application within charity retail operations.

• Understanding of marketing principles as they relate to online sales and branding.

• Experience with planning and organising events or promotional activities for online sales.

Flexibility

· The role description is a general outline of duties and responsibilities and may be amended as the charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Job Title: Services Manager

Salary:

• Full-time: £38,966 per annum
• Part-time: £23,380 per annum

Hours:
We are recruiting two Services Managers to manage different services within the organisation:

• Position 1: Full-time (35 hours/week)
• Position 2: Part-time (21 hours/week)

Work Location: Balham (London) 

Are you passionate about supporting and empowering unpaid Carers? 

Do you have experience of managing frontline services and staff? 

If so, this could be the job for you! 

This is a fantastic opportunity to join a dynamic team that provides a range of support services to unpaid Carers in Wandsworth. We require a motivated and proactive self-starter for this post.  

About The Role: 

As a member of the Senior Leadership Team (SLT), you will share collective responsibility for managing Wandsworth Carers’ Centre (WCC) services and delivering its strategic goals. 

You will manage a team of frontline support staff (currently 5) and the volunteers aligned with these staff / services, providing advocacy, referrals, and practical and emotional support to Carers through individual sessions, group work, training, and outreach activities. You will build and maintain partnerships and referral pathways with agencies that support Carers’ health and wellbeing, while also contributing to service improvement and growth to meet evolving needs.  

You will share responsibility for improving, developing and growing the services to ensure that they continue to effectively meet changing needs. This will include generating new ideas for services and projects and writing fundraising applications. 

Key Requirements Include: 

• Experience of delivering front line services and managing staff 

• Experience of developing service plans and project development 

• Outstanding organisational and communication skills, excellent IT skills and experience of report writing. 

• The successful applicant will be able to manage conflicting demands with tight deadlines and be a key team player. 

About Wandsworth Carers’ Centre: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times. 

Wandsworth Carers’ Centre is an inclusive employer. We are committed to building a diverse organisation that represents the communities we serve and ensuring equity and inclusion in everything we do.

Benefits of working for Wandsworth Carers’ Centre:   

Friendly team and working environment, some remote and office-based work, annual leave starts at 26 days increasing to 31 days plus bank and public holidays, contributory company pension, ongoing training and development opportunities and an employee assistance program.  

Interviews are scheduled to take place: 06 and 07 January 2025 

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. 

Do you have a passion for supporting young people’s mental health and a desire to make a difference? Are you motivated, organised, and able to be flexible to cope with the changing demands of a growing organisation. If so, we have an exciting opportunity to join a small, local charity as our Centre Manager. 

Location: Twickenham, Greater London (TW2 7DE) Hours: 27.5 hours per week, Monday to Friday Salary: £23,467 per annum (£32,000 FTE) Contract: Permanent, Part-time

About Us

The Purple Elephant Project is a dynamic charity providing vital therapeutic interventions for children and young people in Greater London. Our mission is to alleviate mental health distress by working through challenging and traumatic early life events using Play and Art Therapy. We're seeking a dedicated Centre Manager to join our growing team and help us continue making a difference in young lives.

The Role

As our Centre Manager, you'll be the backbone of our daily operations, while ensuring our Twickenham centre runs smoothly and efficiently. You'll play a crucial role in supporting our staff, therapists, and volunteers, while also providing a welcoming environment for the families we serve.

Key Responsibilities:

·Oversee day-to-day centre operations, including opening/closing procedures and security and ensuring the facility runs smoothly and facilities are well maintained. 

·Manage the Centre Coordinator 

·Coordinate centre scheduling, including therapist sessions and other meetings

·Provide administrative support to the CEO and handle enquiries

·Ensure compliance with health and safety regulations and charity policies

·Maintain personnel records & IT access

·Oversee the client record keeping system and support staff users 

·Support staff recruitment and induction processes

·Recruit and manage volunteers

·Keep our website up-to-date 

What We're Looking For:

·Excellent administrative and organisational skills

·Proficiency in Microsoft Office and confidence with IT systems

·Strong communication and interpersonal skills

·Ability to work independently and as part of a team

·Empathy and understanding for the families we support

·Flexibility to adapt work to support the changing needs of the charity 

Desirable Qualities:

·Understanding of children's mental health

·Experience in office management

·Experience in volunteer management

·Driver's license and own vehicle

What We Offer:

·A chance to make a real difference in children's lives

·A supportive and collaborative work environment

·28 days holiday (pro-rata, including bank holidays)

·Workplace pension scheme

·Opportunities for professional development

The Purple Elephant Project is committed to safeguarding and promoting the welfare of children. The successful candidate will be required to undergo an Enhanced DBS check and provide references.

We value diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all backgrounds.

Closing date: Thursday 9th January 2025 at 12 noon

Interviews will be held in person on Wednesday 15th January 2025

Policy and Public Affairs Manager (England)  

Are you passionate about making a difference? Join our dynamic team as Hospice UK' Policy & Public Affairs Manager (England)!  

Salary: £45,000 per annum 

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s. Our office is a short walk from King’s Cross station in London. 

Whilst we work flexibly, because we work with decision makers in Westminster, there will be an expectation that you can travel to central London at short notice if required. You will also be expected to come into the office at least one day a week. 

You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time. We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there 

Contractually this role is London-based. 

Contract: Permanent, full time (35 hours per week). 

Benefits: 

• 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours 
• Matched pension scheme up to 7% of salary 
• Support for staff with caring responsibilities 
• Flexible working  
• Learning and development opportunities 

How to Apply: CV and cover letter. In your cover letter please outline how you meet the person specification detailed in the candidate information pack.

Closing date for applications: There is no fixed closing date, we are assessing applications as they come in until we have appointed to the role. 

Interview dates: Interviews will take place on a rolling basis, where suitable candidates will be interviewed as they apply. They will take place either online via Teams or in person at our London office. 

We’ll send questions and assessments to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process. 

Job information 

In light of both the Assisted Dying vote and the many funding challenges facing the hospice sector, Hospice UK is looking to immediately strengthen our policy team and capacity.

We are looking for an exceptional individual, able to both support our members and help inform our public positions at a time of unprecedented interest in hospice care and palliative care more widely. You will ensure that the knowledge, experience and concerns of those working in hospices are available to MPs and decision makers.

We are advertising this position on a “rolling basis” and will look to interview suitably qualified candidates as they apply. The post will be advertised until it is filled 

More information about the role is available in the candidate information pack attached.

How to apply 

If you would like to apply for this role, please send the following documents to recruitment.

• Your CV. Ideally in Microsoft Word format and less than 3 pages of A4. 
• A cover letter where you demonstrate how you meet the person specification. 
• A completed equalities monitoring form

We will shortlist candidates based on their CV and cover letter.

To be considered for this role you must have the right to live and work in the UK for your application to be progressed.

Hospice UK is an Equal Opportunities Employer. 

Candidate Information Pack 

This pack includes the job description and person specification as well as information about the team this role will work in.

This is an important strategic role within our organisation. You will lead and manage the Somerset Diverse Communities (SDC) team in CCS which works with ethically diverse communities in Somerset. Together with your team, you will listen to community needs, promote suitable responses and convene individuals and organisations to seek community based solutions, supporting communities to thrive together.

You will work with the Head of Programmes, Community Leaders, our Commissioners, partner organisations and wider stakeholders to ensure that the Somerset Diverse Communities programme delivers our strategic goals and that we are collaborating effectively with statutory and community based partners, including the wider VCFSE sector.

You will be a key member of the Programmes Team, and will work with our Senior Programmes Manager and the Village Agent Programme Manager to ensure that all of our community development work is well integrated; and we are making the most of opportunities, internal and external that will help to improve quality of life for individuals and communities in Somerset.

You'll be helping us Thrive Together

• You will help groups representing and working with diverse communities to thrive, enabling people of all backgrounds to have fulfilling lives in Somerset.
• Be accountable for the delivery of a high-quality programme of work in Somerset, promoting a learning culture, and driving growth through role modelling.
• Manage all operational employees within the SDC team to deliver programme and strategic goals.
• To support your team to practice continuous professional and personal development.
• Utilise high levels of emotional intelligence and strong communication skills internally and externally to ensure the delivery of a high-quality programme of work.
• Demonstrate active leadership skills and support your team to resolve challenges and respond to opportunities.

You'll be helping us Enable Change

• Ensure that the impact of SDC work is demonstrated and articulated to internal and external audiences, including contributions to fundraising and advocacy campaigns and materials and representing the service to external audiences.
• Look for opportunities to innovate and work with internal and external colleagues to develop new programmes of work to meet community need; implementing and evaluating pilot projects and, if successful, embedding them within the central service.
• Analyse performance data to evaluate service design, developing new or improved processes and procedures to ensure we are effective, efficient and focused on community outcomes.
• Drive community development through SDC work, supporting the team to identify gaps and implement sustainable community solutions whilst identifying and mitigating risk.
• Take responsibility for collating reports internally for the Senior Leadership Team and Trustees and externally for funders as required.
• Work with the Data & Insights Manager to contribute to the development of quality assurance systems.
• Manage SDC’s day-to-day operations and its resources in accordance with CCS policies and procedures, ensuring compliance with legal requirements and good practice in all aspects of the charity’s work.
• Keep abreast of national, regional, and local policy that impacts on our work to bring a wider perspective, and ensure our work is well informed.

You'll be helping us Build Connections

• Build and maintain positive working relationships with our partners, collaborators and stakeholders, including police, commissioners, public sector officers and organisational representatives across a range of sectors and organisations.
• Show generous leadership and actively promote CCS values at all times.
• Attend relevant partnership and operational meetings for SDC activities.
• When appropriate, represent CCS externally at events and meetings locally, regionally and nationally.

You’ll have a passion for organising and a flexible approach. You will help ensure that meetings and events take place in suitable venues, at convenient times, and are accurately minuted. You’ll liaise with the external premises facilities team as and when necessary to ensure the smooth and safe running of the office environment. You’ll also act as the main point of contact for external contractors such as our phone/ internet providers. 

You’ll support the CEO with diary management and help us ensure Board meetings, volunteer events, and staff meetings/activities take place throughout the year. Our Board meet six times a year on a Tuesday evening, so you’ll need to be available for those.