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Regional Director Jobs in SM1 4FE

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Top job
National Energy Action, Remote
£25,992 - £30,558 per year (plus £3,300 London Weighting if applicable)
The first point of contact for vulnerable householders who are contacting the charity for a range of energy related advice matters.
Posted today
Closing in 5 days
St John Ambulance, Greater London (Hybrid)
£29,697 - £35,000 per year (Inclusive of London Weighting)
Posted 3 weeks ago
The Veterans' Foundation, Remote
£45,000 - £47,000 per year (dependent on experience)
The Veterans' Foundation are seeking a Head of Grants to lead our experienced and enthusiastic team of Grant Managers
Posted today
Closing in 3 days
Humanists UK, EC1V, London (Hybrid)
£43,000 - £48,000 per year
Posted 1 week ago
Closing in 2 days
DFN Project SEARCH, Remote
£50,000 - £55,000 per year
We're a transition to work programme, transforming the lives of young adults with a learning disability, autism spectrum condition, or both.
Posted 1 week ago
Pro-Finance (Pro-Recruitment Group), London (Hybrid)
£800 - £950 per day + Umbrella (Inside IR35)
Posted 2 weeks ago Quick Apply
Chartered Institute of Fundraising, Remote
£36,500.00 FTE / £21,900 per year for part time hours worked
Posted 6 days ago
Closing in 6 days
The Duke of Edinburgh's International Award Foundation, Remote
£43,000 per year
Posted 2 weeks ago Quick Apply
Closing in 2 days
The King's Trust, London (Hybrid)
£60,000.00 to £68,000.00 dependent on your skills, knowledge and experience
Join us as Senior Head of Principal Giving to lead our team, secure transformative gifts, and drive impactful change for UK youth!
Posted 1 week ago
Closing in 3 days
Day One Trauma Support, Remote
£28,000 - £35,000 per year
Posted 1 week ago Quick Apply
London Legal Support Trust, London (Hybrid)
£27,100 per year
Seeking someone to help coordinate our Legal Walks and other events, produce communications and materials, and provide customer service.
Posted 1 day ago Quick Apply
Page 2 of 3
Remote
£25,992 - £30,558 per year (plus £3,300 London Weighting if applicable)
Full-time
Contract (18-month fixed term contract)
Job description

ABOUT US 

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

THE ROLE 

NEA is looking to appoint new Warm and Safe Homes (WASH) Advice Line Co-ordinator posts on a full time (37 hours per week) basis; but we are happy to receive applications from candidates who may wish to work part time hours as we would be prepared to appoint posts as job share opportunities. Please state your preferred working pattern in your application and we will discuss this at interview.

WASH Advice Line Co-ordinators will be the first point of contact for vulnerable householders who are contacting the charity for a range of energy related advice matters. Co-ordinators will need to be empathetic, polite and have good listening skills but may also need you to be assertive and confident in order to provide support to clients, some of whom may be in difficult circumstances. 

Whilst call centre or customer service experience will be advantageous, empathy and an ability to understand client needs is paramount and our training will give successful candidates the knowledge to succeed in the role.   

The post holder’s main responsibilities will be to deal with customer and partner emails, calls, live chats and off- line tasks. These will include:    

  • Provision of day-to-day support to our customers and partners (referral organisations) on any queries, or issues, through answering telephones calls and emails.   

  • Process, resolve or escalate client queries within the WASH and wider team in line with the internal process.   

  • As a WASH Advice Line Co-ordinator, you’ll be in the front line of the provision of solutions to client queries and issues as part of a wider team.  

  • Maintenance of appropriate client records and necessary data using client management systems to ensure the progress of work towards project targets is monitored and that project outcomes are fully recorded.

The post holders will be responsible for the delivery of a range of projects which will demonstrate good practice in delivery of affordable warmth for low income and vulnerable householders.

The posts sit within the Communities Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.

WHAT YOU WILL NEED TO SUCCEED 

You should be able to demonstrate understanding or experience of energy efficiency, you will be empathetic and be a good listener – as well as demonstrable experience of responding to the needs of clients in direct contact settings.  You will have the ability to work with a wide range of people and demonstrable experience of working with vulnerable householders, low income and/or other disadvantaged groups.

You will need excellent interpersonal and communication skills with the ability to build trust and rapport with a range of communities and individuals.

An awareness of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them, is desirable, although not essential.

NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions.  Home working and office-based locations are available depending on proximity to a NEA office. Preferences will be discussed with candidates at interview.  Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements. 

WE ARE OFFERING: 

  • £25,992 – £30,558, Scale 4 - 5, Points 7-17. New appointments will usually begin at the starting point of the scale. 

  • 18-month fixed term contract. 

  • 11½% non-contributory pension. 

  • 25 days annual leave (FTE) plus additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum. 

  • Flexible working arrangements including the opportunity for hybrid working. 

  • Enhanced family friendly payments. 

  • Employee Assistance Programme. 

  • Employee benefits platform. 

The closing date for all applications is Friday 06 December 2024 at 12:00 noon.  We anticipate interviewing in the week commencing Monday 16 December 2024. Only shortlisted candidates will be advised of the interview date.  Full details of the posts and an application form are available on our website.

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. 

HOW TO APPLY: 

Please apply by clicking 'apply now'.

Please note CVs will not be accepted as part of the application process.  No recruitment agency or advertising enquiries please. 

NEA aims to be an equal opportunities employer.  We welcome applications from all people with the necessary skills and experience for the post.   Charity Registration No. 290511.  Company Registration No:  01853927 

Application resources
Posted by
National Energy Action View profile Organisation type Registered Charity
Posted on: 22 November 2024
Closing date: 06 December 2024 at 12:00
Job ref: R83
Tags: Advice / Information

The client requests no contact from agencies or media sales.