Recovery worker jobs

Educational Psychologist

We are looking for an Educational Psychologist (term time + 3 weeks only) to join a team that provides educational support to children and young people, their families, and local schools.

Position: Educational Psychologist

Location: West London (office-based)

Salary: £57,072 - £64,623 per annum (£54,218 – £61,391 actual/pro-rata)

Hours: Full-Time (36 hours per week)

Contract: Permanent (term time + 3 weeks only = 42 weeks)

Closing Date: 11.59pm on Tuesday 22nd April 2025

The Role

The Educational Psychologist at the Education Hub will provide specialist psychological assessments and trauma-informed interventions to children and young people affected by the Grenfell Tragedy. The role focuses on helping students overcome barriers to learning, supporting emotional resilience, and working closely with families and schools to enhance their wellbeing.

You will:

• Conduct psychological assessments to evaluate cognitive, emotional, and behavioural development.

• Provide one-to-one and group interventions to support emotional regulation and resilience.

• Deliver trauma-informed approaches to schools, ensuring students receive the best educational support.

• Offer expert advice to teachers, parents, and other professionals on how to foster inclusive learning environments.

• Support students during key transitions, from early years to post-16 pathways, equipping them with lifelong learning strategies.

• Develop and lead training programmes for schools, families, and professionals on mental health, trauma recovery, and behaviour management.

About You

• Postgraduate qualification in Educational Psychology and registered with the HCPC (Health and Care Professions Council).

• Strong understanding of trauma-informed practices and experience working with children affected by adverse experiences.

• Expertise in conducting psychological assessments and developing Education, Health, and Care Plans (EHCPs) in line with UK SEND guidelines.

• Ability to provide strategic advice to schools on behaviour, learning support, and emotional wellbeing.

• Excellent communication and interpersonal skills, with a passion for working with diverse communities.

• Culturally competent, with an ability to tailor interventions to meet the needs of families from diverse backgrounds.

• A commitment to inclusive education, safeguarding children, and supporting long-term recovery.

Ready to Make an Impact? Apply Now! Submit your CV and a supporting statement (2 sides A4 maximum) outlining how you meet the role requirements. Please ensure this is submitted as one document.

About the organisation: 

The Grenfell 'Education Hub' will open later this year to serve those most affected by the Grenfell Tower tragedy. The hub will provide educational support to children and young people, their families, and local schools. 

A consultation process in 2023 and 2024 about the needs of the community and the bereaved and survivors led to proposals for an educational ‘hub’.  This will comprise a wide range of professionals including four specialist teachers, an Educational Psychologist, a Speech and Language Therapist, an Occupational Therapist, a Careers Coordinator, and a Family Support Worker. Their time will be divided between direct work with children and families in the ‘Hub’, and support for local schools. The activity of the hub aims to; 

• Provide good quality educational support to as many children and young people as possible

• Build the skills and confidence of children and young people, their families, and education staff in local schools

• Develop strong relationships with those most affected by the Grenfell Tower fire

• Accurately assess its impact 

Diversity & Inclusion: The Education Hub is committed to building a diverse and inclusive workforce and encourages applications from all backgrounds.

Other roles you may have experience in could include: Educational Psychologist, Child Psychologist, Clinical Psychologist, Trauma Psychologist, SEN Specialist, Learning Support Advisor, Behavioural Therapist, Mental Health Practitioner, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives in Bristol?

This post is offered as fixed term contract for 12 months, or secondment for internal colleagues.

We have an exciting opportunity within the Bristol Street Outreach team as the Target Priority Group (TPG) Coordinator. The TPG is a cohort of clients with the most long-term and repeat periods of rough sleeping. Our belief is that rough sleeping is an intrinsically harmful and dangerous activity both for the individual and for the wider community. Therefore, we take a proactive and assertive approach to supporting people away from this activity. Our aim is to support people to recover from the effects of rough sleeping and move away from a street lifestyle permanently.

In the TPG Coordinator role you will provide focussed case coordination and management of this group, working creatively alongside partner agencies to provide clients with a viable long-term option of accommodation that will allow them to start their recovery from homelessness and journey to independence. You will:

• Oversee the case management of TPG Outreach Workers.
• Hold a small caseload of clients, delivering intensive casework to them.
• Build and maintain productive relationships with internal and external stakeholders including the Local Authority, other homeless services and housing providers.
• Raise the profile and awareness of the TPG to encourage a city-wide, multi-agency response to long-term and repeat rough sleeping.
• Have the opportunity to support the Service Manager in collating information for reporting to demonstrate the themes and issues the team and clients face.

About you

This exciting role will suit someone with experience of communicating, liaising and negotiating with internal and external stakeholders, we encourage you to apply if you have below skills and abilities:

• The ability to manage complex behaviours and motivate staff and clients to achieve outcomes with a creative and person-centred approach.
• Excellent communication skills and the ability to work with others whilst managing your own time.
• Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.
• A Full UK or equivalent driving license is required for this post.
• Flexibility is essential as you will be expected to work outside of your normal working hours when required, covering shifts that include early mornings, nights and weekends.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 21 April 2025

Interview and assessments on: 2 May 2025

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.

Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors and so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.

As a Rising Sun Administrator you will be a key member of our frontline team working alongside specialist domestic abuse workers and providing essential support as a valued member of the team.

You will be involved in a range of tasks that contribute to the smooth running of our services, including processing incoming referrals and answering our main office phoneline, dealing with referral queries as well as supporting survivors to access support. You will also be involved in coordinating our group programmes for survivors, and our One Stop Shop drop ins.

As the first point of contact for both professionals and survivors you will be instrumental in ensuring they feel heard and supported, through your empathetic and understanding response.

In addition to day to day administrative tasks you will have the opportunity to attend training and learn about our domestic abuse services and the Rising Sun Framework which underpins everything we do. There are also regular team meetings and activities to promote wellbeing which are a great way to get to know your amazing colleagues.

We are looking for an organised, flexible and proactive individual who enjoys learning and is confident at following processes and using MS Word and Excel.

As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. Working alongside our other Administrator and frontline team, you will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.

MAIN DUTIES AND RESPONSIBILITIES

• Admin Tasks
• Process incoming referrals to our services
• Liaise with referrers and team members as required and respond to queries efficiently
• Coordinate participants and materials for survivor group programmes and team training sessions
• Coordinate the rota for One Stop Shop drop-ins
• Respond to enquiries received via our phone or admin email account
• Work as part of a team to ensure the phone line is answered at times advertised on our website and coordinate call-backs to survivors from DA workers if needed
• Provide one-off/short term support to survivors calling the phone line, such as listening, information about available services, basic safety planning, completing a referral form
• Input information to spreadsheets and our case management system
• Develop our administrative processes to improve effectiveness
• Work with and provide support to the wider team as required

General

• Uphold the core values of the Rising Sun and work towards our vision.
• Work professionally and to a high standard
• Demonstrate a personal commitment to continued professional development
• Protect the safety and security of the Rising Sun service users, team, volunteers and buildings, and the confidentiality of records and other information
• Uphold the rights of women, children and young people who have experienced domestic abuse
• Ensure the effective implementation of all Rising Sun’s policies and procedures, including Safeguarding Children, Safeguarding Adults and Data Protection.
• Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

PERSON SPECIFICATION 

The successful candidate will demonstrate the following experience, knowledge, skills and personal qualities. (D = Desirable)

Experience

• Experience in an administrative role
• Experience working across different teams (D)
• Experience coordinating events/activities (D)
• Experience of working for a charity or not for profit organisation (D)
• Experience of supporting or providing advice to survivors of domestic abuse (D)

Knowledge and Skills

• Excellent planning and organisation skills with the ability to prioritise
• Confident using MS Office including Word, Excel and PowerPoint
• Excellent communication skills, both written and verbal
• Effective team working skills
• Good understanding of the dynamics of domestic abuse and its impact on survivors (D)
• Confident using On Track, our case management system (D)

Personal Qualities

• Passionate about the aim and values of the Rising Sun
• Self-motivated and pro-active
• Solution focused and creative in approaching new challenges
• Committed to equal opportunities, safeguarding and maintaining confidentiality
• Able to attend occasional evening and weekend events with notice to further the aims of the organisation (time off in lieu will be given)

How to Apply

To apply for the role please download the job pack from our website, complete the application form, and return to us by Monday 14th April.

We will be screening applications and inviting suitable candidates to interview on a rolling basis so we advise applying early to avoid disappointment.

Job Title: Senior Ecologist

Location: Southerham

Salary: £35,924.18

Contract Type: Permanent

Hours: 35 per week Mon-Fri

Closing Date: 27/04/25

Interview Date: 15/5/25

Sussex Wildlife Trust

To deliver our new strategic plan – Our Wild Sussex – we need people with bold and innovative ideas  to help us to achieve our ambitions for local wildlife and wild places.

We are committed to restoring and protecting at least 30% of Sussex land and sea for nature, inspiring one in four people to take meaningful action for wildlife, building a stronger more inclusive and diverse organisation and becoming a net zero and climate resilient organisation.

We are looking for the best and most talented people to join our team and help us deliver this exciting and ambitious strategy. We are keen to hear from you even if you don't have all the skills and experience outlined in the Job Description but have the potential to grow into a role. 

So, if you are someone who is determined to see a Sussex rich in wildlife and you have drive, energy and commitment to our values of Innovation, Passion, Collaboration and Inclusion why not apply now to join our great team, working together to deliver Our Wild Sussex.

We are in the process of looking for a new office location to replace our Woods Mill offices in the coastal strip from the wider Brighton & Hove area to Worthing or near a mainline railway station as far north as Haywards Heath.  We are prioritising proximity to public transport (buses and trains), access to greenspace and accessibility for everyone.  

In order to encourage diversity and inclusivity within the environment sector, we particularly welcome applications from people who have an ethnically or geographically diverse background, who are non-graduates and/or are living in economically deprived areas

The Role

We are looking for an exceptional, passionate and highly experienced Ecological professional to join our Nature Reserves Team as Senior Ecologist. Our nature reserves are at the heart of Sussex Wildlife Trust and represent some of the most special places for wildlife in Sussex. This is a fantastic opportunity for someone to undertake an important and influential position within the hard-working Nature Reserves Team and help coordinate our strategic approach to ecological monitoring and nature recovery across our 30+ nature reserves. This senior role will work alongside our Head of Nature Reserves, Conservation Grazing Manager and the wider Reserves Team to help oversee ecological evidence and monitoring across sites from Rye Harbour to Iping Common. You will prioritise, implement and articulate our Ecological Monitoring Strategy, ensuing effective evidenced based advice and decision making is embedded into the management of our nature reserve portfolio. You will coordinate ecological surveys, prioritising financial resource and engaging consultants and the volunteer recording community across Sussex. You will use this data to produce high quality and informative conservation advice and reports for Site Managers and Rangers to use in management decisions. You will also get involved in designing ambitious restoration projects alongside Site Managers and Project Officers ensuring both that projects are compliant with environmental regulations but also achieve nature’s recovery on our reserves.

The Person

You will be an experienced ecological professional with a passion for Sussex wildlife and extensive ecological specialism at a species level but also have a good understanding of nature reserve management. You will be able to confidently and clearly communicate and influence decision making within the Nature Reserves Team, building a scientific evidence-based approach through the development of the Ecological Monitoring Strategy, to help ensure our nature reserves continue to flourish. You will be able to manage and coordinate complex ecological data and undertake effective reporting. This role will work across 35 hours predominantly Monday to Friday with some early morning, evening and weekend work on seasonal occasions. This role will be both office and site based, and you will be out and about undertaking multiple site visits throughout the year.

Benefits

• 25 days holiday plus 8 bank holidays each year (pro-rated for part time staff)
• Pension – company contribution from 6% and employee contribution of 3% 
• Life Assurance - Pension Scheme Members 2 x Salary, Non-Pension Scheme Members 1 x Salary
• 2 days paid leave for volunteering each year
• Flexible working policy
• Enhanced Sick Pay
• EAP
• Employee discounts
• Informal car share arrangements

For more detailed information see what we offer page in the Recruitment Pack.

We will be reviewing applications on a rolling basis and may close the vacancy early so please get you application in as soon as possible.

CEO

We’re looking for a new Chief Executive Officer to lead our vital work, bringing their expertise in data and technology and their passion for nature to drive the NBN Trust forwards.

Position: CEO

Salary: £65,575 – £68,854 depending on experience. 

Location: Fully remote, working from home, with some travel. 

Contract: Permanent. 

Hours: 35 hours per week.  Flexibility regarding working pattern. 

Closing date: 9am, Friday 11 April 2025 

Interviews: 1st round, week commencing w/c 28 April. 2nd round, week commencing 5 May. 

The NBN Trust is a nature charity with a difference. Our mission is making data work for nature. The UK is one of the most nature-depleted countries on Earth and, if we’re to stand any hope of fixing it, we’re going to need data. Lots of data. “What gets measured gets done”, as the saying goes. We need to understand what we’ve lost and what remains. We need to set targets for nature’s recovery. And we need to measure success as nature turns the corner and starts to make a comeback.

That’s where the NBN Trust comes in. We support the entire UK conservation movement by providing public access to the wildlife data that’s needed to make good decisions for nature. We’re a conservation charity, tech charity and people charity rolled into one – a unique combination!

You’ll be responsible for: 

· Driving the delivery of our strategy and vision of making data work for nature.

· Developing and maintaining excellent relationships with our partners, funders and stakeholders.

· Overseeing the day-to-day management of the NBN Trust, ensuring financial sustainability, staff performance and wellbeing, and good governance.

We’re looking for someone with a data or digital background, with a track record of overseeing the delivery a high-quality user experience through digital products and commercialising data or digital services. Passion for nature conservation is essential, as well as a desire to engage with the many natural history specialists who contribute data to the NBN Atlas. We’re looking for an ambitious individual with an agile, entrepreneurial mind-set, who can drive income generation and growth.

The ideal candidate understands what an excellent data platform looks like and how to continually evolve this to keep up with trends and developments. Attention to detail and ability to horizon-scan is key in overseeing the Trust’s projects and key work streams and ensuring good governance. The NBN Trust is a small team, with a big responsibility, undergoing a period of change, and your role will be to steer the staff through this change and deliver the NBN Trust’s strategy.

We’re a 100% remote-working charity, so you’ll need to be comfortable and effective working from home. The whole team meets up four times a year for in-person team meetings (in London and other locations around the UK).  The post holder may be required to work occasional weekends and evenings. 

Applicants must reside in the UK and be eligible to work in the UK. 

We’re an equal opportunities and Living Wage employer. We welcome all applicants, and we’re striving to create an inclusive and diverse team. If you’re interested in joining us, please read the Job Pack – and get in touch if there’s anything you’d like to ask.   

When applying, if possible, please also complete and return the EDI Recruitment Questionnaire.  This is not mandatory but will ensure we can gather information across a range of questions such as ethnicity, religion, working background, etc. to monitor the diversity of applicants.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

West Yorkshire Pathfinder Partnership (across Calderdale, Bradford, Leeds, Kirklees, Wakefield)

Would you like to be part of an exciting West Yorkshire-wide pilot programme supporting individuals, families and children through the Family Court process?

Are you ready to make a meaningful impact through supporting domestic abuse survivors, ensuring their voice is heard in the Family Courts?

West Yorkshire Pathfinder Partnership (WYPP) is to be launched as a 12-month pilot, following successful programmes in other UK areas. Staying Put are proud to lead this partnership of 5 exceptional providers of domestic abuse services; Leeds Domestic Violence Service represented by Leeds Women’s Aid and Behind Closed Doors, WomenCentre, Pennine Domestic Abuse Partnership and Wakefield Domestic Abuse Service.

We are now looking to set up our team of dedicated and passionate Family Court IDVAs. There are vacancies at all partners for this post, the salary will be the same across the partnership, however the terms and conditions may vary.

The locations for this role will be Bradford, Calderdale, Kirklees, Leeds or Wakefield. You will be employed by one of the above organisations and be based in one location, however there is the need for flexibility and expectation of travel across all areas, at times.

About the role

This role will play a crucial part in supporting individuals, families and children through the family court process as part of the Pathfinder programme. Working as part of a strong multi-agency team across the courts of West Yorkshire, you will ensure the voice of the survivor informs every stage of the process. Using a client-led and trauma-informed approach, this role provides high-quality advocacy support to survivors of domestic abuse.

• Various hours available – 22.5 hours over 3 days, 30 hours over 4 days or full-time at 37.5 hours over 5 days, Monday to Friday 9am to 5pm
• £27,898 – £28,898 FTE per annum, depending on qualifications and experience.
• 12 month fixed-term contract initially. There is the possibility of extension, depending on successful outcomes of the pilot.

About you

We’re looking for someone organised, non-judgemental, and passionate about helping and supporting our service users. If you have experience in advocacy, supporting vulnerable people in a domestic abuse arena and have a strong understanding of trauma-informed care, we want to hear from you. We are looking for someone with ability to work collaboratively in a dynamic team environment and who has experience of report writing and excellent listening skills. Apply now and be a part of something meaningful!

Women only – ** Due to the nature of this role, we will only be accepting applications from women under schedule 9 (part 1) of the Equality Act 2010**

Every night shift is an opportunity to rewrite someone’s story as the night team doesn’t just ‘hold the fort’ – they rebuild foundations. – will you help lead that change?  

ABOUT THE NIGHT SUPERVISOR ROLE

We are developing our night service which runs to deliver high quality, trauma-informed services to residents, participants, and staff on night shift. We are currently looking for Night Supervisors to support the running of our night service, ensuring our services run smoothly, safely, and that our night support staff are well supported. You will line manage various frontline care and support staff including night concierge services. 

We are looking for a Night Supervisor who is driven to provide high quality, effective, and person-centred support to staff, colleagues, residents and participants. You will thrive on team work and be an effective communicator, respecting Equity, Diversity, and Inclusion. You will understand and/or have experience of working with people with multiple and complex needs, and have experience in working with and engaging diverse groups of people from varying backgrounds. Ideally, you will have people management experience however, the ability to line manage and lead a team to stay motivated is more important to us!

This role will be responsible for supporting the Service Managers to ensure the highest standards of service quality, performance, and improvement are delivered on the night rota. You will encourage productivity and engagement of night staff which will include regular check ins, service visits, and completing spot checks. You will be responsible for ensuring full handovers are made from day to night staff, and night to day staff to ensure seamless service delivery. 

Shift Pattern: Full-Time - 37.5 hours per week including nights, weekends, and evenings Monday to Sunday. This role is mainly based around London with regular travel across London and outer London services which include Brighton, Luton, Kent, Luton, and Bedford.

Salary: £34,000 

Your Impact at SIG - "How would you create safety and connection for someone experiencing crisis at 3AM?" As our Night Supervisor, your answer to this question will shape our services. You’ll: 

✓ Lead night teams with a blend of empathy and accountability, ensuring trauma-informed care never sleeps
✓ Turn handovers into springboards for recovery by bridging day/night support seamlessly
✓ Be the calm in the storm for residents facing complex challenges (mental health, substance use, offending backgrounds)
✓ Champion inclusive leadership – because the best night teams reflect the diversity of those they serve

What are we looking for from a Night Supervisor?

• Complex Needs Expertise: Apply your understanding of working with individuals with complex backgrounds - including ex-offenders, mental health needs, substance misuse, and challenging behaviours - to ensure compassionate, effective support.
• Operational Leadership: Manage and support night-shift care and support staff, ensuring smooth service delivery across all sites.
• Quality Assurance: Conduct regular check-ins, service visits, and spot checks to uphold service standards and staff engagement.  
• Handover Coordination: Facilitate thorough handovers between day and night teams to ensure continuity of care and clear communication.
• Staff Support: Act as a point of escalation for night staff, providing guidance and fostering a trauma-informed, productive work environment.
• Performance Monitoring: Collaborate with Service Managers to identify areas for improvement and implement night-specific solutions.
• Technical Skills: Demonstrate IT proficiency (Microsoft Office, case management systems) and quickly adapt to new organisational software to maintain accurate records and reporting. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.  

We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.  

Trauma-Informed Care | Complex Needs | Mental Health | Substance Misuse | Safeguarding | Line Management | Supported Housing | Empathetic Leadership | Shift Work | Non-Judgmental, Crisis Intervention, Person-Centred Support.

Engagement Officer

We’re looking for two enthusiastic and motivated individuals to join the North West Locality Impact team. 

Engagement Officers support the North West work with colleagues across the locality, with stroke communities and health care systems and in supporting people affected by stroke to provide the voice of lived experience. 

Position: S11264 Engagement Officer (two posts)

Location: Home-based, North West England. Frequent travel will be required as part of this role (includes team meetings and other external work related meetings)

Hours: 2 x 24.5 hours per week positions available

Salary: £20,202 per annum (FTE circa £28,800 per annum)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 21 April 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. 

Interview Date: 8 or 9 May 2025 (to be confirmed)

Interviews will be held in person at a North West location or will be held via video conferencing.

Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Engagement Lead, the Engagement Officers will work with colleagues to deliver against planned activities, and continue building and maintaining relationships with key stakeholders. You will be engaging with service providers, clinical partners, community groups for stroke survivors and carers in the locality; including managing relationships with voluntary led support groups, developing the North West groups network.

Key responsibilities will include:

• Enabling sustainable and supportive stroke communities to flourish in the locality

• Supporting stroke survivors to be able to take part in a range of different opportunities to provide the voice of lived experience.

• Building and maintaining key relationships with key stakeholders. 

• Identifying and developing opportunities to connect and facilitate stakeholders to influence and support change to improve the lives of those affected by stroke

• Supporting and developing volunteer led support groups

About You

You will have experience/understanding of:

• Working in partnership with other organisations, including in health and voluntary sector

• Working with and supporting a wide range of stakeholders

• Developing support using co-production with service users

• Supporting groups and developing networks

• Addressing health inequalities and championing diversity, accessibility and inclusion. 

This role requires frequent travel across the North West geographical region. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK. 

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. 

Please submit your CV and an additional supporting statement of no more than two pages, that explains how you meet the person specification and what you bring to the role in terms of your skills and experience. 

Please state any preferences for flexible working options in your statement. 

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. 

It’s only thanks to the generosity of supporters and donors that they can provide vital support.

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

In 2024, Tower Hamlets received Trailblazer funding to develop and implement new models of community-based mental health care that integrate clinical and voluntary sector provision, in line with  The Community Mental Health Framework.

The Tower Hamlets Mental Health Alliance (THMHA) was formed two years ago to create a bold new community-based mental health support service for Tower Hamlets residents. THMHA consists of 18 Voluntary, Community, Faith, and Social Enterprise Sector (VCFSE) service providers that have come together in partnership. The primary criterion for membership is that the organisation either specialises in mental health support or has a significant and growing focus on mental health in its work. Mind in Tower Hamlets, Newham, and Redbridge is a member of this alliance.

Alongside THMHA members, Look Ahead, and East London Foundation Trust, we are implementing a new community-based, 24/7 mental health care system that prioritises the tailored needs of individuals facing mental health challenges. The goal is to provide support in a non-hospital setting, preventing the need for more intensive interventions in the future.

Coproduction and Community Engagement (CCE) Coordinator will play a vital role in ensuring the services at the Barnsley Street Project are designed and delivered in true partnership with the local community. This role is particularly focused on minoritised and underrepresented groups, ensuring their voices are central to service development. The ideal candidate will be passionate about inclusive service design, community engagement, and mental health equity. You will work closely with clients, carers, and community partners to create a responsive and culturally competent service that meets the needs of Tower Hamlets' diverse population.

Our Gambling Outreach And Living Support service GOALS is our community-based support service that provides bespoke and holistic 1:1 and group support to individuals and affected other impacted by gambling harms.

Our aim is to deliver an impactful GOALS service across London which builds effective networks of support for people before, during and after treatment.

Role Purpose

The purpose of this role is to engage with communities across London, delivering the GOALS service and raising awareness of gambling-related harm through in-person community engagement. The role involves building strong, effective networks of support for individuals before, during, and after treatment, with a particular focus on those with lived experience of gambling harm and its effects on others.

As a key member of the team, the GOALS Community Supporter will work directly with individuals impacted by gambling harm, providing one-on-one support in a safe and confidential environment. The role also involves proactive outreach within the community, collaborating with local authorities, public sector bodies, businesses, and charitable organisations to raise awareness of gambling harm and promote available services.

Collaboration with key stakeholders in local authorities, public health sectors, and charitable organisations is essential to expanding the reach of the service, advocating for gambling harm awareness, and developing sustainable support networks. The post holder will also work closely with the GOALS Service Manager to ensure the integration of the service within the broader framework of local and national gambling treatment systems. This includes attending relevant events, networking with key stakeholders, and promoting other Betknowmore services to enhance the overall impact of the work.

Qualifications or Relevant Experience

• Two years minimum experience in a similar role.
• Professional qualification in health, social care/community at level 3 or working in health/social care/addiction.

Essential Skills & Knowledge

• Strong knowledge of gambling-related harm and its impacts on individuals and communities.
• Ability to effectively communicate gambling harm prevention messages and raise awareness of the services available to those in need.
• Proven ability to engage with diverse communities and work collaboratively with local authorities, public sector bodies, and charitable organisations.
• Experience of promoting services through outreach, including attending events, conducting presentations, and engaging with key stakeholders.
• Strong organisational skills with the ability to work independently and manage multiple priorities.
• Skilled in building and maintaining relationships with stakeholders across various sectors, including local authorities, public health bodies, and charities.
• Knowledge of safeguarding procedures and a commitment to safe working practices.
• A proactive and flexible approach to community outreach and stakeholder engagement.

Desirable Skills

• Experience liaising with statutory and voluntary organisations to develop community-based support services.
• Experience working with individuals from diverse backgrounds, particularly those impacted by gambling harm.
• Lived experience of gambling harms, either directly or through supporting others, is desirable but not essential.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Courage, Togetherness, and Responsiveness and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Crisis Cafe Coordinator
Reference: 273
Responsible to: Crisis Cafe Team Leader
Contract: Permanent
Salary: £25,000 - £27,764 per annum, pro rata
Hours: Part time (22.5 or 30 hours per week)
Working Base(s): Stevenage Crisis Café
Work pattern: A full-time pattern will be a 7-day flexible rota, working 17:30 - 01:30.

This role is managing a shift delivering emotional support to those in mental health crisis, face to face and over the telephone through our helpline.

About the Service

Our Nightlight Service (Cafés, Helpline, 24/7 Crisis House and Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
• At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.

About the Role

Alongside other Crisis Cafe Coordinators, you will be a key member of the Crisis team, providing effective operational leadership delivering the Nightlight Mental Health Crisis Café and Helpline Service. You will be ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the provision. You will provide management support to Crisis Café and Helpline Mental Health Support Workers and volunteers and support the Crisis Café Team Leader in ensuring practice within the service is safe, effective and person centred.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for applications is 25th April 2025.
Interviews will be held week commencing 12th May 2025.
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

We are seeking a passionate and enthusiastic Operations Manager to join our friendly and supportive team.

Main purpose of post 

You will manage Survive’s daily operations to keep the organisation compliant and functioning efficiently and to lead on specific projects to further the organisation’s mission and strategic aims.

You will attend regular meetings with the CEO, be an active member of the Senior Management Team (SMT) and attend other internal meetings and working groups.

You will also be instrumental in the Client Journey working group and their work to streamline and improve services. Where necessary, you will represent Survive at external meetings and working groups. 

You will be responsible for the completion of timely performance reports to the Board of Trustees and internal working groups. This role will also provide statistics for internal/external use as/when required.

You will oversee a number of internal projects and external pilot projects.

Outline of main duties 

The following is a summary of the key responsibilities of the post. It is not intended to be an exhaustive list, and the post-holder may be required to carry out other duties which are appropriate to the scale and nature of the job role. 

Operations:

o ensuring that key tasks and our contractual obligations are being fulfilled. You will ensure accurate and appropriate record keeping across the team on our database, Charity Log.

o working with the SMT on an organisational design structure which meets the needs of our growing service

o attending SMT and Client Journey working group meetings to discuss and resolve organisational challenges and help address ‘bottlenecks’ in service provision’

o taking responsibility for premises including the Micklegate office and remote counselling locations. Includes liaison with the landlord, booking rooms and inspecting premises to ensure they are suitable for counselling

o taking responsibility for health and safety in our York office

o compiling risk assessments for the York office, satellite locations, home workers and external events and activities.

IT and phone systems

o providing training and support on IT and Survive’s systems and software to staff, volunteers and trustees.

o liaising with Survive’s IT and phone/broadband suppliers regarding upgrades, service continuity, security and risk management

o answering first line technical questions before escalating to Fusion Systems

o controlling system access permissions to software applications and Sharepoint folders

o setting up new and managing existing software applications to ensure Survive is making the best use of technology to assist with organisational efficiency

o being responsible for the purchase, upgrading, maintenance and disposal of IT hardware and mobile phones within approved spending limits, and preparing costed proposals for Board approval, where necessary

Policies and procedures

o You will follow Survive policies and procedures including (though not limited to) Safeguarding, Health and Safety, Confidentiality, data protection and information sharing

o You will monitor the data that Survive holds for clients in order to comply with the organisation’s confidentiality policy and with UK GDPR including responding to third party disclosure requests and Data Subject Access Requests (DSAR) from service-users, former service-users and third parties

o You will contribute to the maintenance and development of Survive’s policies and procedures

Resources

o ensuring that Survive obtains value for money and works to achieve efficiency by reviewing practices, systems and processes and making changes and recommendations where necessary

o managing the procurement process for insurance, leases, suppliers and contracts in order to get the best value and to meet the needs of Survive

o attending the Finance and Resources sub-committee meetings to advise on contracts and suppliers

Projects, monitoring and evaluation

o attending external meetings with funders, partners and commissioners where required, and where necessary, provide monitoring and evaluation reports

o attending working groups to represent Survive

o liaising with partners to develop and secure funding for pilot projects and be responsible for ensuring key milestones are met and the production of regular monitoring and evaluation reports

o providing reports to the Board of Trustees including Survive’s performance against Key Performance indicators (KPIs)

o You will plan and deliver specific projects, working with internal and external stakeholders and reporting on key outcomes and deliverables. For example, you will maintain existing accreditations (e.g. The Survivors’ Trust) and work towards gaining new accreditations (e.g. BACP)

Person Specification – Operations and projects manager 

Qualifications 

• You will have a good standard of general education and ideally a qualification in one or more of the following areas: business administration, project management, charity management

Operations 

• Experience of procurement and managing supplier contracts

• Working knowledge of Health and Safety legislation and UK GDPR
• Ideally, you will have worked or volunteered in the charity sector 

Team relationships 

• Able to deliver training, as required – especially IT training 

• Able to work effectively as part of a team and create, build and sustain good working relationships 

• Ideally, experience of managing change and supporting a team in embracing new ways of working 

Experience, knowledge and skills 

• You will have excellent IT knowledge and skills and be able to support the team. You will have experience of Microsoft Office applications and computerised client databases (we use Charity Log)
• You will have ideally have experience of delivering contracted services
• You will have experience of maintaining and enforcing boundaries, adhering to policies and procedures and handling sensitive information
• Ideally you will have some knowledge and understanding of issues relating to rape, sexual assault and child sexual abuse, and its impact on survivors

Projects, monitoring and evaluation

• Experience of overseeing pilot projects, ensuring key milestones are achieved
• Experience of compiling performance, monitoring and evaluation reports
• Able to research, analyse and summarise information 

• Ideally have experience of overseeing external accreditation processes

Personal

• An interest in the work that Survive does to support survivors of sexual trauma  

• A commitment to uphold and work towards Survive’s values including active promotion of equal opportunities, diversity and inclusive practices 

• Able to work independently and prioritise work effectively to meet demanding deadlines 

• Able to liaise effectively with statutory and voluntary sector partners and build good working relationships 

• Excellent listening skills; written and verbal communication skills

• A flexible approach to work and problem solving and ‘can do’ attitude to get things done 

Priorities for the first 6 months – what you will be working on:

• Getting to know the Survive team 

• Getting to know key external contacts
• Review of Survive’s suppliers and contracts, including our telephone and video calling needs to ensure we are getting the best value for money
• Review of internal processes as part of the Client Journey group

• Become confident in the use of our client database Charitylog in order to produce reports and statistics
• Understand pilot pathways from NHS and East Riding of Yorkshire 

Where possible, interviews will be held on Tuesday 22nd April in York