Recovery Worker Jobs in Birmingham

Advice & Information Helpline Worker (Mental Health)  

Location: Beechcroft, Erdington, Birmingham 

Salary: £24,809 per annum 

Hours: 37.5 Full Time - to cover rota’d activity between 9am–11pm 

4 positions available 

The Helpline is open 7 days per week with a rolling rota consisting of shifts from 9am to 5pm and 3pm to 11pm, including weekends 

We are a leading provider of mental health services in Birmingham and the West Midlands. 

As a Helpline Worker, you will be providing support for those experiencing mental health difficulties through Birmingham Mind’s helpline service. The helpline supports people living in the Birmingham and Solihull area. 

The support offered will include (but is not exclusive to), receiving calls, emails and webchat from people who may be experiencing crisis, people looking for more general assistance and information about services, carers looking for advice and services, and other community support services. You will provide appropriate referrals and signposting information about Birmingham Mind services and external partner agencies. 

You will be working in a community focused way to ensure that statutory and local organisations are aware of the provision, ensuring that you retain close and effective links with them as well as keeping up to date with any pertinent changes to local provision. 

The helpline is a 7 day a week service from 9am -5pm and 3pm -11pm. Under the direction of the service manager, you will support the running of the service in line with contractual requirements, Birmingham Minds Vision and Values, its operating Policy and Procedures, and any relevant legal requirements. 

You will have at least 6 months’ experience in the mental health field, with experience of supporting people to be in control of their lives. You will also be able to demonstrate the ability to work with strong values and work within a recovery approach. Please see the Job Description for full details required for this role. If you feel that you meet the requirements of this position, we would like to hear from you. 

If you wish to apply, please provide a detailed description of how your skills and experience meet each of essential and desirable criteria. 

Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme. 

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties. 

The closing date for applications is 9th April 2025 

Interviews will take place on 14th / 15th / 17th April 2025 

Job Title: Domestic Abuse and Housing Support Worker

Location:  Pathway Project Lichfield Office Based

Salary: £ 24,347 Full time equivalent – Actual salary is £19,478

Hours of Work: 30 Hours per week (over 4 or 5 days)

Responsible to :  Team Leader – Outreach Team

This role is open to women only

The postholder will require a driving licence and access to a vehicle to undertake this role.

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability 

 About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire.

We offer a range of support services and run two refuges in confidential locations.

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year.

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support victims in their journey to become survivors and offer specialist counselling, advocacy and care to all who need us.

Pathway Project believes in working as a cohesive team and are service user led.

Our helpline is access to all and is open 24 hours a day, 365 days a year.

Why work for us?

Pathway Project is an inspiring and caring place to be, we are a charity with big ambitions and huge energy.

We have a string belief in staff development and are currently evolving a bold new strategy and a passion  for excellence in service delivery.

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans.

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups.

We offer the following benefits:

• 25 days paid leave plus statutory holidays (pro rata)
• A competitive pension scheme
• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

JOB SUMMARY

She will be responsible for the co-ordination of an effective support plan for clients dealing with issues around domestic abuse and housing.

She will  provide emotional and practical support from the point of crisis, meeting their immediate needs and working towards a holistic, multi-agency approach to their long term safety, risk reduction and recovery.

She will  be responsible for the co-ordination of an effective support plan for adults dealing with issues around domestic abuse.  She will provide emotional and practical support from the point of crisis, meeting their immediate needs and working towards a holistic, multi-agency approach to their long-term safety, risk reduction and recovery. 

She will ensure that they are informed of the full range of emotional, practical and referral options that are available to them, and to facilitate access to this support, both internally and externally. 

This support will be based in the community, including client’s homes where risk appropriate, and the Hope Centre and will involve utilising all of Pathway Projects available services, as well as referring into other appropriate agencies. 

.MAIN DUTIES

· To work as part of the outreach team in providing information, support, guidance, advice, signposting, emergency accommodation and resettlement help for adults experiencing or escaping domestic abuse. 

· To support the aims and principles of Pathway Project in empowering and supporting adults who have experienced domestic abuse to make their own decisions and take control of their own lives. 

· Take all possible steps to ensure the safety and confidentiality of the users, staff and management of Pathway Project. 

· To take referrals for people affected by domestic abuse and housing issues, and provide preventative and risk reducing work with regards to both the domestic abuse and housing. 

· To provide a multi-agency approach to support and wellbeing for clients. 

· To provide non-judgemental, one to one emotional and practical support to clients accessing the service. 

· To provide advice and guidance on the full range of services, options and legal remedies open to them. 

· To complete risk assessments, and develop risk management plans to address the risk of harm, including referral into MARAC where appropriate. 

· To undertake safety planning with clients, that addresses all areas of risk, with the focus on risk reduction. 

· To complete needs assessments and individual support plans with the client to ensure their emotional and practical support needs are being met 

· To provide support to clients, alongside colleagues around registering as homeless, bidding on properties, attending appropriate meetings, applying for grants, budgeting for necessary items and necessary life skills for maintaining a property. 

OUTREACH DUTIES

· To provide support to adults in the community, at the centre and their own homes, around physical, emotional, financial, sexual and social abuse. 

· To provide emotional support and, where necessary, signpost to appropriate counselling provisions. 

· To provide practical support and advice around welfare benefits, housing, debt relief, substance misuse, training, employment, mental health and legal issues, including the use of signposting to other appropriate members of staff and agencies. 

· To provide advocacy and liaise with other agencies on behalf of the client where appropriate and necessary. 

· To attend multi agency and professionals meetings to represent the needs of the client and Pathway Project. 

· To attend appointments with the client where required, and if necessary help with the completion of paperwork, including legal documents. 

· To attend court with the client where required. 

· To promote the work of the project through training, presentations and representation at meetings. 

· To assist with the setting up and maintaining of local support networks. 

· To assist with the delivery of client support groups where appropriate. 

GENERAL

• Manage a caseload of appropriate to the number of hours worked. 

• Maintain, update and keep accurate and factual case records. 

• Follow procedures and protocols with other services so that the safety of the service user is kept central to any process. 

• Keep other relevant agencies informed about important changes in service user’s situations, within information sharing protocols. 

• Develop and maintain effective communication systems with key partners including housing, Police, CPS, court service, social services, education, health, victim support, witness service, voluntary sector organisations, CAFCASS. 

• Contribute to the development of service policies, protocols, guidelines and strategies within area of practice as necessary. 

• To ensure that the security of sensitive data is maintained and complies with the policies, procedures and guidelines of the organisation. 

OTHER

· Any other duties the  CEO  or  Board of Trustees consider appropriate.

· The post holder must have a commitment to the aims of the Pathway Project, and uphold all agreed policies and procedures.

Person Specification

Essential

Ability to drive  with a clean driving license and access to a vehicle.

Confident  and eloquent speaker and networker.

Ability to write clear and concise reports and case notes.

Experience of Housing issues and supporting adults with Housing queries.

Experience of or the ability to work with challenging individuals or situations.

Experience of supporting clients in any form.

Has an understanding of the issues facing domestic abuse victims.

Experience of working with vulnerable clients.

Experience of multi-agency working.

Experience of and an understanding of Safeguarding practice.

Desirable

Confident presenter.

Ability to write and deliver workshops to groups of adults.

Ability to manage a diverse caseload and manage competing priorities.

Experience of Domestic Abuse  or worked in the domestic abuse field.

Knowledge of working in the third sector.

Ability to manage a crisis situation and remain calm and in control.

The ability to use initiative and be self directed in their work.

The ability to maintain professional boundaries and yet still build a rapport.

Being self motivated and able to generate connections and network locally to further the work of Pathway Project.

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service based in Hertfordshire.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: S11261 Stroke Support Coordinator

Location: Home-based, Bedford, However frequent travel will be required as part of this role (to include team meetings or other work-related meetings).

Hours: Part-time, 28 hours per week

Salary: £21,391 per annum (FTE £26,700 per annum)

Contract: This is a fixed term contract until 31 March 2026. Our services are contracted, we currently have funding for this contract until 31 March 2026.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 20 April 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. 

Interview Date: 28 April 2025

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Delivery Coach in the East of England, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.

Key responsibilities will include:

• Supporting new stroke survivors and their carers from hospital discharge into the community.

• Supporting a diverse caseload including anyone experiencing communication difficulties via a combination of face-to-face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)

• Providing personalised information, advice and support. 

• Enabling stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.

• Working with other health and social care professionals across the stroke pathway to ensure high quality support.

About You

You will have experience in:

• Experience/ background in a caring profession, ideally supporting people with disabilities

• Excellent IT skills and an ability to maintain accurate records.

• An affinity with the values of the Stroke Association.

• A flexible approach and an ability to effectively manage a caseload.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK. 

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. 

Please submit your CV and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. 

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. 

It’s only thanks to the generosity of supporters and donors that they can provide vital support.

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

CEO

We’re looking for a new Chief Executive Officer to lead our vital work, bringing their expertise in data and technology and their passion for nature to drive the NBN Trust forwards.

Position: CEO

Salary: £65,575 – £68,854 depending on experience. 

Location: Fully remote, working from home, with some travel. 

Contract: Permanent. 

Hours: 35 hours per week.  Flexibility regarding working pattern. 

Closing date: 9am, Friday 11 April 2025 

Interviews: 1st round, week commencing w/c 28 April. 2nd round, week commencing 5 May. 

The NBN Trust is a nature charity with a difference. Our mission is making data work for nature. The UK is one of the most nature-depleted countries on Earth and, if we’re to stand any hope of fixing it, we’re going to need data. Lots of data. “What gets measured gets done”, as the saying goes. We need to understand what we’ve lost and what remains. We need to set targets for nature’s recovery. And we need to measure success as nature turns the corner and starts to make a comeback.

That’s where the NBN Trust comes in. We support the entire UK conservation movement by providing public access to the wildlife data that’s needed to make good decisions for nature. We’re a conservation charity, tech charity and people charity rolled into one – a unique combination!

You’ll be responsible for: 

· Driving the delivery of our strategy and vision of making data work for nature.

· Developing and maintaining excellent relationships with our partners, funders and stakeholders.

· Overseeing the day-to-day management of the NBN Trust, ensuring financial sustainability, staff performance and wellbeing, and good governance.

We’re looking for someone with a data or digital background, with a track record of overseeing the delivery a high-quality user experience through digital products and commercialising data or digital services. Passion for nature conservation is essential, as well as a desire to engage with the many natural history specialists who contribute data to the NBN Atlas. We’re looking for an ambitious individual with an agile, entrepreneurial mind-set, who can drive income generation and growth.

The ideal candidate understands what an excellent data platform looks like and how to continually evolve this to keep up with trends and developments. Attention to detail and ability to horizon-scan is key in overseeing the Trust’s projects and key work streams and ensuring good governance. The NBN Trust is a small team, with a big responsibility, undergoing a period of change, and your role will be to steer the staff through this change and deliver the NBN Trust’s strategy.

We’re a 100% remote-working charity, so you’ll need to be comfortable and effective working from home. The whole team meets up four times a year for in-person team meetings (in London and other locations around the UK).  The post holder may be required to work occasional weekends and evenings. 

Applicants must reside in the UK and be eligible to work in the UK. 

We’re an equal opportunities and Living Wage employer. We welcome all applicants, and we’re striving to create an inclusive and diverse team. If you’re interested in joining us, please read the Job Pack – and get in touch if there’s anything you’d like to ask.   

When applying, if possible, please also complete and return the EDI Recruitment Questionnaire.  This is not mandatory but will ensure we can gather information across a range of questions such as ethnicity, religion, working background, etc. to monitor the diversity of applicants.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Engagement Officer

We’re looking for two enthusiastic and motivated individuals to join the North West Locality Impact team. 

Engagement Officers support the North West work with colleagues across the locality, with stroke communities and health care systems and in supporting people affected by stroke to provide the voice of lived experience. 

Position: S11264 Engagement Officer (two posts)

Location: Home-based, North West England. Frequent travel will be required as part of this role (includes team meetings and other external work related meetings)

Hours: 2 x 24.5 hours per week positions available

Salary: £20,202 per annum (FTE circa £28,800 per annum)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 21 April 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. 

Interview Date: 8 or 9 May 2025 (to be confirmed)

Interviews will be held in person at a North West location or will be held via video conferencing.

Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Engagement Lead, the Engagement Officers will work with colleagues to deliver against planned activities, and continue building and maintaining relationships with key stakeholders. You will be engaging with service providers, clinical partners, community groups for stroke survivors and carers in the locality; including managing relationships with voluntary led support groups, developing the North West groups network.

Key responsibilities will include:

• Enabling sustainable and supportive stroke communities to flourish in the locality

• Supporting stroke survivors to be able to take part in a range of different opportunities to provide the voice of lived experience.

• Building and maintaining key relationships with key stakeholders. 

• Identifying and developing opportunities to connect and facilitate stakeholders to influence and support change to improve the lives of those affected by stroke

• Supporting and developing volunteer led support groups

About You

You will have experience/understanding of:

• Working in partnership with other organisations, including in health and voluntary sector

• Working with and supporting a wide range of stakeholders

• Developing support using co-production with service users

• Supporting groups and developing networks

• Addressing health inequalities and championing diversity, accessibility and inclusion. 

This role requires frequent travel across the North West geographical region. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK. 

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. 

Please submit your CV and an additional supporting statement of no more than two pages, that explains how you meet the person specification and what you bring to the role in terms of your skills and experience. 

Please state any preferences for flexible working options in your statement. 

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. 

It’s only thanks to the generosity of supporters and donors that they can provide vital support.

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.