Quality Jobs
BA Counselling Programme Leader
Location: Waverley Abbey, Waverley Abbey House, Waverley Lane, Farnham, Surrey, GU9 8EP
Contract: Permanent, Part time
Hours: 2.5 days per week
Salary: £40,935 FTE
JOB PURPOSE
This role is for Programme Leader of the BA Hons Counselling Programme. To ensure that the distinctive character of Waverley Abbey College’s counselling pedagogical frameworks are maintained.
KEY TASKS
The key tasks that are outlined below may vary depending on the needs, and requirements, of the college’s undergraduate and postgraduate programmes. This means that not all of the tasks outline in this Job Description will necessarily be undertaken by the post holder.
The tasks are:
- To be responsible to lead the DipHE and BA Hons Counselling academic team in the successful delivery of its teaching, learning and assessment strategies.
To be responsible for:
- Collaboratively working alongside undergraduate tutors in the planning and implementation of the successful delivery of the DipHE/ BA Hons Counselling programme
- Collaboratively working alongside the DipHE/ BA Hons Counselling tutors in the planning, devising, writing and delivering of programme content
To be responsible for the structure and delivery of the DipHE/ BA Hons Counselling. Responsibilities include:
- Writing, reviewing, maintaining, developing, and teaching the content for the DipHE/ BA Hons Counselling Programme
- Keeping all training in line with academic and professional requirements as appropriate
- Maintain the integrity and ethos of the Waverley Integrative Framework and consistency with overall undergraduate Programme validated requirements
- Assist Waverley Abbey College as required in its annual budget process, keeping spending commitments in line with Waverley Abbey College’s agreed budget
Establish and maintain fair systems for student assessments, including:
- Initial selection of students, taking due account of standards and Postgraduate admission procedures
- Maintaining standards in marking and grading of assessments
- Ensuring tutorial support and oversight of students’ personal development
- To engage in yearly reviews of Year Group Leaders, and the DipHE/ BA Hons Counselling courses, and reviewing programme teaching, learning and assessment contributing to the Universities’ EMER yearly return
- To have responsibility, in consultation with the head of faculty, for planning minor changes to the programme as required, ensuring that modules are up to date with the latest scholarship and professional practice, and at the appropriate point in the validation agreement with the university to prepare the programme for revalidation
To support, encourage, develop and manage the Year Group Leadership team, assisting them to deliver courses to the highest standard. Responsibilities include:
- Overseeing selection of Year Group contract tutors, in consultation with the head of the counselling Faculty
- Overseeing selection of other associates, in consultation with the head of the counselling Faculty (role players, supervisors, facilitators, etc.)
- Line manage and provide oversight of Year Group Leaders, including teambuilding and individual appraisal and feedback
- To conduct two appraisals of Year Group Leaders each year
Supported by the head of the counselling faculty, to be responsible for the welfare, spiritual well-being and psychological safety of students, within the parameters of the course. Responsibilities include:
- Offering pastoral support, dealing with student complaints and grievances, and handling any cases of academic misconduct, in line with Waverley Abbey College policies and procedures
- To attend residential training teaching blocks and to provide oversight of the quality of the delivery of the programme
- To oversee and engage in some marking and lecturing responsibilities, including facilitating small groups: process groups, group supervision groups, observed practice groups etc.
- To continue personal professional development through professional conferences, further education and training etc.
- To maintain a personal counselling caseload (e.g., in private practice or at an agency) in accordance with the highest standards required by professional bodies, including having professional indemnity insurance, clinical supervision, and any other requirements in accordance with the context of the practice (e.g., DBS check)
- Attendance at Waverley Abbey College Team meetings, Academic Boards, Programme Boards, Exam Boards and events such as Graduation Days
- To attend two college-wide all staff training days per year
- To research and write some academic papers, peer reviewed journal articles and academic books
- To be, or become, a Senior Fellow of the Higher Education Academy
- To have BACP/ ACC full membership, or other recognised professional body
- Any other reasonable duties as requested by the post-holder’s line manager
- To ensure that all timetables and course delivery needs are planned and implemented
- To work collaboratively with the Academic Registrar for all Assessment Boards and Academic Boards ensuring that college procedures and policies are adhered to fairly and properly
- To produce programme reports for Assessment Boards and Academic Boards
- To attend Programme Voice groups
- To attend Programme Leaders’ meetings
- To oversee the process of ensuring that students obtain placements, paying careful attention to encouraging them to obtain their full supervised placement load each academic so that students might progress
- To interview potential students for entry on to the DipHE/ BA Hons Counselling programme, ensuring a strong collaborative relationship with the college’s Admissions Team
Sound interesting? This is a part time opportunity commencing on 1st January. Please apply using a cover letter and cv before 13th Sep 2024.
Closing date: 13-09-2024
REF-216 193
Thank you!
Location: Cambridge or London
Salary: £47,472 - £52,746 per annum
Position Type: Temporary, Full-Time
Closing Date: 04/09/2024
The Royal Society of Chemistry (RSC) has a great opportunity for a Programme Manager, who is passionate about creating a more inclusive world on a fixed term contract (up to 2 years).
We are looking for a dynamic individual to drive our diversity initiatives forward who will bring their expertise and ideas to improve inclusion within science academia and become our in-house expert on Inclusion & Diversity (I&D).
About the role
• Responsible for the development, delivery and evaluation of diversity projects.
• Maintain an up-to-date understanding of all I&D matters, particularly on disability and accessibility, relating to the chemical sciences community, keeping up to date with legislative developments and emerging trends.
• Build strong relationships with internal stakeholders to ensure that the I&D strategy is implemented across all our work, in line with the overall RSC strategy.
We are looking for:
• Degree study or relevant qualifications or experience.
• Proven experience of disability and accessibility issues in science, and initiative to develop new ideas and approaches to address disability inclusion.
• General knowledge of the chemical science sector and wider STEMM community, including higher education, academia and industry.
• Knowledge of the factors currently influencing the inclusion and diversity environment, as well as the needs and concerns of underrepresented people in the chemical sciences community.
• Experience of working on complex projects involving multiple stakeholders and / or able to balance and prioritise across multiple projects, tasks and deadlines and organising meetings and events.
• Ability to confidently handle communication with a sensitive nature, demonstrating empathy, tact, diplomacy and the ability to relate to people from all backgrounds.
• Network of scientific contacts with lived and/or research expertise in disability in chemistry or related sciences, or evidence of being able to develop such networks.
At the Royal Society of Chemistry, we will support you in your career and reward your contribution with an excellent pro rata benefits package. If you are interested, please apply before the end of our closing date.
When applying, please provide an up-to-date CV and a supporting statement (no more than 500 words) indicating how your skills, knowledge and competencies match the requirements outlined in the job description.
About the RSC
The Royal Society of Chemistry is a not-for-profit organisation with a thriving international community of over 50,000 members in 125 countries, an internationally renowned publisher of high quality chemical science knowledge and the professional body for chemists in the UK, with a reputation as an influential champion for the chemical sciences. As a not-for-profit organisation employing around 600 staff in 6 countries, we reinvest all our income to achieve our charitable objectives in support of the chemical sciences community and advancing chemistry.
At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate. Although, applicants should be aware that there is an expectation that employees will attend our Cambridge and London offices multiple times a month.
Benefits
At the Royal Society of Chemistry, we promote a healthy work/life balance and flexible working options across the organisation. We offer a comprehensive benefits package to all employees including:
• 26 days paid holiday per annum
• 35-hour working week with flexible options
• Enhanced maternity and paternity leave
• Paid volunteering days
• Pension plan with up to 12% employer contributions (depending upon your contribution)
• Life assurance at four times basic annual salary
Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge.
At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates.
As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who has a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks.
We are committed to making our recruitment processes accessible to all and as part of this, we are flexible in the ways we give and receive information.
No agencies, please. All recruitment enquiries from third-party recruiters will not be considered.
You may have experience in the following roles: Diversity and Inclusion Manager, Equality and Diversity Manager, Programme Manager – Diversity Initiatives, Disability and Accessibility Programme Manager, Inclusion and Accessibility Consultant, Diversity Project Manager, STEM Outreach Coordinator, Diversity and Inclusion Advisor, etc.
REF-216 405
Thank you!
Viewpoint is a service user charity currently covering Hertfordshire. Our aim is to enable people who use mental health and addiction services to have a voice in feeding back how well services are working and to be part of future service planning.
We are now seeking a person to support the chief executive to ensure that Viewpoint implements its agreed strategy within budget and operates as a model of best practice for user involvement and to manage and supervise staff employed by Viewpoint.
Viewpoint Operational Manager
Title: Operational Manager
Responsible to: Chief Executive
Location: Welwyn Garden City, Hertfordshire
Hours / salary: 22 hours / week. Full Time Equivalent Salary £35,000 p.a.
Pension: Viewpoint offers a defined contribution pension scheme. Contribution levels are based on Total Gross Salary - Employer 5%, Employee 3%. Participation in the scheme will commence after an initial 3 month waiting period.
Annual leave: 25 days per year plus 8 bank holidays. Holiday entitlement will start to accrue after a satisfactory six month probationary
period.
Other benefits: Training, Development and Supervision
Length of contract: Subject to funding
About Viewpoint
Viewpoint develops innovative ways that support people with a lived experience of mental health issues and / or addiction challenges. Across Hertfordshire we work with over 800 experts by experience and put them at the centre of everything we do. We support people to be independent, have their say on the quality of services that they experienced and influence change to those services.
Our support is flexible and needs-led and is delivered through outreach groups, one to one interaction or remotely.
Staff or members who have a lived experience of mental illness and / or addiction facilitate our programmes.
We offer educational sessions that enhance wellbeing and equip individuals with the skills and self-belief to aid their recovery journey.
Our goals
Purpose of the post:
-
To support the chief executive to ensure that Viewpoint implements its agreed strategy within budget and operates as a model of best practice for user involvement.
-
To manage and supervise staff employed by Viewpoint.
-
To promote Viewpoint with both statutory and Voluntary Community Faith Social Enterprise (VCFSE) at a county level.
Principal Responsibilities:
Management
-
To provide operational management and leadership to achieve the aims and objectives of the Viewpoint strategy.
-
To ensure that appropriate policies and procedures are adhered to, developed and updated in compliance with relevant legislation.
-
To attend contract reviews and provide such monitoring information as required by the service contract.
-
To develop and maintain good working relationships with all relevant statutory, independent, and voluntary agencies.
-
To raise and promote the work of Viewpoint across the county and all relevant bodies.
Staff
-
Provide effective line management to all Viewpoint staff in accordance with agreed policies
Financial
-
To participate in the preparation and production of the Viewpoint Annual Report and Business Plan.
-
To ensure proper use of resources and working within agreed budgets.
Fund-raising
-
To contribute to the development of fund-raising activities to ensure the continuation and development of Viewpoint.
Representation
-
To negotiate appropriate user representation with service commissioners and providers.
-
To support user representation on County-wide forums.
General
-
To ensure relevant recording, monitoring and evaluation of project work is routinely carried out and in compliance with relevant legislation and the requirements of the service contract.
-
Maintain awareness of national and local initiatives and best practice regarding user involvement.
-
Undertake other duties, consistent with the level of the post, as required from time to time by the Chief Executive and Executive Committee.
Service Development and Delivery
-
Maintain up-to-date knowledge of legislation, national and local policies and issues in relation to mental health and wellbeing.
-
Comply with all relevant Viewpoint policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information, and to be aware of any changes in these.
-
Be aware of, teach others and challenge issues in relation to stigma, low expectations and anti-discriminatory practice as appropriate.
-
Complete entries in the appropriate records and performance database.
Learning and Development
-
Participate in mandatory training and development activities
We welcome applications from people who use or have used mental health and /or addiction services.
Closing date: 12pm Friday 6th September 2024
For an application pack: please telephone Viewpoint on 01707-386-136 or
e-mail info@hertsviewpoint(dot)co(dot)uk
Please note - In order to apply you must complete the application form. We do not accept CV's.
Thank you!
We're looking for a kind, compassionate and resilient Support Worker to join our Domestic Abuse service in Kent. No personal care or experience is required, just the right values.
£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Support Workers enable women and children to move on successfully with their lives free from abuse.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Look Ahead Support Workers have the personal qualities required to manage these customer expectations alongside the responsibilities of their role. Day to day Support Worker activities include:
Manage customer referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork.
Building supportive, trusting relationships with customers and creating a positive atmosphere.
Knowledge of the criminal justice system. Understanding of Marac
Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
Supporting customers to set personalised goals in the form of a Safety and Support Plan.
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals.
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain a clean environment..
Assisting in the recording and reporting of customer incidents..
Safety planning with customers.
Maximising referrals to ensure service capacity.
Developing productive relationships with partner organisations to improve service outcomes.
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
Involving customers in the design, development and delivery of the service.
Empowering customers to ensure they receive the service and benefits they are entitled to.
Encouraging customers to attend relevant programmes when appropriate i.e. Own My Life/ Recovery Toolkit to support successful move on.
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
Adhering to all other Look Ahead's policies and procedures.
Engaging in learning and development activity to increase knowledge and skills.
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Project Manager.
For the full list, please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:
Essential:
Typical Support Worker Qualifications are NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
We're looking for a kind, compassionate and resilient Floating Support Worker to join our Mental Health Service in Richmond.
£20,415.00 per annum, working 28 hours per week. Benefits include 25 days Annual Leave (pro rata), pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The purpose of this role is to enable vulnerable people living in a variety of different tenures and different geographical areas to move towards greater independence by providing a flexible and individually tailored support packages. The Floating Support Worker will give practical support to help people maintain their tenancy, stay well, exercise choice and control in their care and lives, and participate in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. This role involves lone working within the community.
This role includes shifts between Monday and Friday, 9:00 - 17:00.
For a full job description, please visit our website.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
Building supportive, trusting relationships with customers.
Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
Engage in learning and development activity to increase knowledge and skills
Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
Involving customers in the design, development and delivery of the service
Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
What you'll bring:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
Start date: As soon as possible (subject to Enhanced DBS Check and satisfactory references).
Salary: £25,496 - £27,845 per annum, pro rata.
Contract: This is a 9 month maternity cover contract, with strong possibility of extension to 12 months.
Hours: 21 hours per week.
Place of work: CARA premises in Colchester and some remote home working if a suitable environment is available. Some travel to other locations in Essex may be required, particularly during the induction period.
Holiday: 25 days per year, pro-rata, plus additional closure days between Christmas and New Year.
To apply: Please complete the application form, which can be downloaded from our website explaining how your skills and experience relate to the person specification. Applications must specifically address each essential and desirable criteria, giving evidence from previous experience or qualifications.
Application deadline: 9am, Tuesday 24th September 2024.
Interviews: Tuesday 1st October 2024.
This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1
Job Description
The First Contact Navigators play a central role in the CARA team, ensuring that our service users and other agencies receive a high-quality service from the moment of first contact. You will work as part of a wider team of First Contact Navigators across Essex and the post liaises with clients, the CARA team and external agencies, providing advice, support and information.
The First Contact Navigator will engage with individuals who are experiencing, or who have experienced, sexual violence and or sexual abuse who require information, signposting and short-term support. You will be the first contact and conduct first meetings, managing your own caseload and co-ordinating personalised support for individuals on their pathway to wellbeing. You will have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision. You will support people who use CARA services to make informed decisions about their wellbeing, maximising their independence and engaging in appropriate community or clinical resources. You will work collaboratively with service users, the CARA team and other professional agencies to navigate and coordinate services.
The main responsibilities of the post are:
• To act as a first point of contact for new referrals and enquiries, providing information, emotional support, advice and signposting.
• To complete first contact calls and assessments with clients over the telephone.
• To ensure information about new referrals/enquiries is accurately recorded on CARA’s database in real time.
• To work collaboratively and build trust with service users, agencies, personal and professional support networks to collate relevant information to effect individualised support requirements.
• To assess and engage service users not currently engaged in appropriate specialist sexual violence services.
• To seek and respond to referrals from a variety of internal and external sources.
• To assist survivors and relatives/supporters of survivors in understanding the range of resources and services available to them.
• To support service users to engage effectively with appropriate services to meet their individual needs and aspirations.
• To work as a link between clients, CARA staff and external agencies, ensuring appropriate information is passed on.
• To work closely with the Essex-wide team of First Contact Navigators and Information and Referral Coordinators to ensure effective referral processes across Essex.
• To act as a point of contact for external agencies making referrals to CARA, answering queries about our referral process.
• To cover the enquiry line and the office phone and deal with enquiries as required.
• To pro-actively promote CARA’s services to external agencies, ensuring they are aware of our referral procedures.
• To contribute to development of promotional information, to ensure information about the referral process is clear and accessible.
• To attend regular team meetings and to work with colleagues to further the objectives of CARA.
• To adhere in full to all CARA’s organisational policies and procedures, including safeguarding procedures.
• To report to the Service Development Manager, Head of Operations, CEO and Trustees as required, including the production of regular written reports.
• To be administratively self-servicing.
• To undertake any other related activities as required by the Head of Operations, CEO or the Chair of the Board of Trustees.
• To take on new client, office and administration responsibilities as CARA develops.
About CARA
CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.
CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex. We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich. We also provide remote services.
CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers. We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.
You can read more about CARA’s commitment to diversity and inclusion here. We encourage and welcome applications from candidates from diverse backgrounds.
About Synergy Essex
CARA is part of Synergy Essex – the Essex Rape and Sexual Abuse Partnership. We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ivy Rock Partners is recruiting an interim Financial Controller/Deputy Director role for a top London University to start at the end of September for 6-9 months.
This role will be to lead teams across Income, Treasury and Accounts Payable - so would suit a strong technical Accountant with experience managing large teams - via 3 direct reports. Great benefits, and the usual generous paid annual leave universities offer (40+ days) and central London offices with hybrid working.
Purpose of the role:
Reporting to the Director of Finance this role will lead the development of the University’s financial transaction functions to meet the strategic and operational needs of the University.
The post holder will be a driver for change and will work collaboratively with key stakeholders, recognising the importance of clear guidance, communication and the benefits of continuously improving systems to support effective delivery. Crucially, the post holder will be responsible for leading a customer focused approach to departmental services and building customer/supplier relations.
- Working collaboratively with colleagues to lead and deliver major strategic projects and initiatives which form part of the wider University strategy.
- To be an active member of the Finance Department’s Senior leadership team, identifying and contributing to initiatives to support the strategic development of the Finance Department.
- To ensure a strategic approach is taken to developing and delivering the Finance Department operating plan, taking account of stakeholder needs, internal and external drivers, and ensuring that efficiency and effectiveness is at its core.
- To role model appropriate leadership behaviours and be a positive driver of change, developing and embedding a culture of professional excellence and continuous improvement within the finance department.
- To build the capability and capacity of all finance staff to deliver outstanding customer service and excellent student experience, appropriately mapping out career paths to develop talent, and support staff engagement and professional development.
- To develop and monitor the use of KPIs / metrics and reports as a means of monitoring service delivery, performance and data quality, and driving innovation.
- Build relationships with key stakeholders throughout the University to ensure that Finance is providing a responsive and excellent service.
- Effectively communicate Finance approaches, outcomes and challenges with stakeholders including Executive Board, governance committees and external stakeholders. Communications should include meetings, presentations and formal papers.
- Lead and manage the income service functions to support the University’s growth strategy and ensure; an excellent student/customer experience, compliance with regulations, and that robust systems are in place to manage the risks associated with income management.
- Ensure that the University’s debtors are managed and controlled and that strategies are in place that support recovery.
- Drive the development and implementation of the University’s payment acceptance strategy to deliver payment platforms and related systems that are secure, provide an excellent customer experience, meet diverse payment expectations, deliver value for money and support the University’s strategy.
- Oversee the operational framework to ensure the University continues to comply with Payment Card Industry Data Security Standards.
- Oversee the development of the University’s policies and procedures to ensure compliance with anti money laundering regulations.
- Support the development of systems and procedures which enable the payment of bursaries, prizes, refunds and other credits to students.
- Support the development and management of processes which enable the disbursement of US Federal Aid to students including the annual audit of these records and returns to the US dept of education.
- Lead and manage the expenditure service function to ensure an excellent customer experience, compliance with regulations, and that effective systems, controls and processes are in place to manage the risks associated with expenditure (both accounts payable and staff expenses).
- Develop management information to enable supplier spend analysis and enable the work of the Expenditure team to inform the development of purchasing and procurement strategies.
- Lead, manage and co-ordinate the functions of an effective and efficient Treasury Services team, including excellent customer service, compliance with policies and procedures, and an effective controls framework to manage the risks associated with the University’s cash resources.
- Ensure income, expenditure and treasury systems are audit ready and oversee the production of all information for year end purposes. Ensure any audit recommendations are owned and implemented where appropriate.
- Lead ad hoc finance related reviews, including due diligence and financial investigations and to prepare reports as may be required from time to time.
- Co-ordinance the University’s fraud response including responsibility for first line reporting and escalation and ensuring effective procedures for fraud reporting.
- Keep the University’s banking arrangements under review to ensure that there are appropriate banking arrangements in place, that meet the needs of the University’s operating model.
- Ensure that the University’s cash resources are managed and invested in accordance with the policy for the Short-Term Investment of Funds including the performance review, appointment and day to day management of the University’s fund managers.
- Oversee the University’s cashflow ensuring that liquidity levels and covenant compliance are in place; ensure that effective cashflow planning and reporting mechanisms are in place for decision making.
- Continuously review and update all policies and guidance, including Standing Financial Orders, Financial Regulations and Financial Procedures.
Thank you!
Growing Younger Team Roles – Mission Enabler (Youth)
The Diocese of Durham is seeking proactive, dynamic and pioneering individuals with a passion for reaching and discipling emerging generations to be part of our new Growing Younger team of Mission Enablers.
The Growing Younger team will work collaboratively and creatively to enable the delivery of the Growing Younger stream of the Diocesan Transformation programme, with a specific focus on building mission and discipleship pathways for 0-25s, growing missional chaplaincy in FE colleges and schools, and raising up new youth and children’s leaders.
The successful candidates will each have a focused area of work (children, youth, young adults) and will work both individually and collectively to support the development and implementation of local mission initiatives, spending a substantial proportion of their time in parishes and deaneries to raise local aspirations, grow local vision and strategy, increase local capacity and pioneer local mission.
Successful candidates must:
Ø Have a deep commitment to a personal Christian faith with a motivation to see that grow in emerging generations, and a prayerful and hopeful response to challenge.
Ø Be an excellent organiser with great initiative.
Ø Be experienced in coordinating and leading ministry with emerging generations and in developing and supporting volunteers.
Ø Be positive, adaptable and an excellent team player.
Ø Have strong interpersonal skills and the ability to nurture skills and gifts in others.
Ø Be able to travel widely throughout the Diocese of Durham.
Interested candidates are welcome to request an informal conversation with the Head of Transformation Delivery, Amy Burns.
Candidates with experience across age ranges are welcome to apply for more than one role if they wish to. Please clearly state which posts you are applying for within your application.
Closing date for applications: 9am Wednesday 11th September
Date for interviews: 17th/18th September
Thank you!
Do you work in an information, advice, guidance, or a support setting? If so we’d like to hear from you! We are looking for an individual who is passionate about welfare rights and supporting students. Being a Senior Advisor at the University of Manchester Students’ Union is all about empowering students to exercise their rights and options if they encounter problems during their time at university.
The Students’ Union Advice Service supports a student population of over 40000 with case numbers averaging over 3000 per year. You’ll be giving one-to-one advice on academic issues, housing, money issues and student life. You’ll enjoy this role if you’re interested in the law and getting to grips with regulations, policies and procedures, so you can help people to understand their rights and challenge poor practice. Through your work you will directly contribute to the Students’ Union strategic theme that students feel well supported. As a Senior Advisor, you’ll also be there to ensure we are providing a great experience service.
We are looking for someone who will be able to support students professionally and with a high level of empathy. Our Advice Service is used by students who are facing difficult or complex circumstances including mental ill health, disabilities, financial hardship or who have experienced sexual violence or domestic abuse. As a Senior Advisor, you will be able to respond sensitively and compassionately to students in distress or facing crisis and will have an ability to give practical and emotional support. Excellent communication skills are essential.
Alongside maintaining advice provision, the Senior Advisor will contribute to the management of the service. We believe in improvement and progression, and we want our Service to be the best it can be for students. The Senior Advisor will help us achieve this through taking initiative, problem solving and making decisions on day-to-day operational issues and duty management of the service, as well as making wider improvements to service policy, processes, and systems. This role will really suit you if you’re enthusiastic and approachable and would enjoy speaking to students and our stakeholders in a variety of settings.
You’ll be working with a supportive team, and we ensure that there are regular opportunities for reflection and support for wellbeing, including access to external restorative supervision with an independent practitioner. You’ll have access to training and continuing professional development across the range of advice we offer to help you excel as a Senior Advisor.
If you like a challenge, enjoy problem solving, working independently and thrive in a setting where no two days are the same, then this is the role for you, and we’d love to hear from you.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join us as a HR BP and play a pivotal role in driving success, enhancing colleague experiences, and shaping the future of our organisation.
What is a HR Business Partner?
As a HR Business Partner, you will serve as a partner to the organisation's leadership and provide comprehensive HR support to drive business objectives, enhance our colleague experience and continually evolve our organisational effectiveness. You will collaborate with various stakeholders within your specific locations responsibilities, including our senior leadership, centre management, to develop and implement HR strategies, policies, and programs aligned with the company's goals and values.
A large part of the role will be based around managing employee relations with your key stakeholders. You will be expected to provide a first-class Employee Relations service to line managers and colleagues that embodies our company values and minimises impact to the day to day running of the company whilst being compliant with UK legislation and company policy.
As the HR Business Partner, you will contribute to the effectiveness of HR service delivery and will be an active participant and role model within the HR Team and wider organisation.
The HR function is responsible for ensuring the appropriate, sustainable, organisational structure is in place for MSI Reproductive Choices UK to achieve its mission, goals and objectives. As custodians of the values and culture of the organisation, the HR team are responsible for the employment policies, procedures, practices and systems that govern the full colleague life cycle.
About You
You will be CIPD (ideally level 7 qualified) or have relevant HR experience. Reporting to the UK HR Manager, you will be working within the HR department, working closely with other members of the HR team and Operational teams within the regions.
To perform this role, it is essential that you have the following skills:
- HR Experience & Employment Law: Strong background in HR with knowledge and application of employment law.
- Employee Relations: Experience with managing and ability to demonstrate handling a number of ER matters consecutively including absence management, disciplinary actions, grievances, performance issues, and organisational changes.
- Communication & IT Skills: Excellent written and verbal communication; proficient in IT and HR systems.
- Self-Management & Discretion: Ability to plan, prioritise, make decisions independently, and handle confidential matters with discretion.
What can we offer you:
A comprehensive benefits package designed to support your financial wellbeing, health, work-life balance, and career growth:
- Financial Reward: Competitive salary with opportunities for progression, up to 5% employer pension contribution, and thousands of perks through Blue Light card.
- Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.
- Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits.
- Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression.
Location: London Support Office – Conway Street (Hybrid)
Contract type: Permanent, 35 hours
Salary: £42,213.23 - £51,078.01 (dependant on experience and location)
Size: 501 - 1000
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.
The client requests no contact from agencies or media sales.
Thank you!
We’re looking for a driven and ambitious Growth Marketing Manager to join the Chartered Institute of Environmental Health (CIEH) and lead our acquisition and lead generation marketing activity.
CIEH is the professional membership and awarding body for the environmental health sector. We believe everybody has the right to be healthy, happy and safe. That’s why through championing environmental health professionals, education, support and campaigning, we work to promote safer, cleaner and healthier environments for the benefit of all.
Joining the Marketing and Communications team, this role will support us in driving growth through our commercial activities, with a focus on our training offering and sustainable conference, meeting and events venue, which in turn supports our charitable activities. From implementing and managing paid search and content marketing to analysing customer insights and trends, this is a varied role with lots of opportunity to make an impact.
In this role, you will:
- Plan and execute lead generating and income growth marketing campaigns and strategies for products and services across the organisation with a particular focus on training products and our sustainable conference, meeting and events venue
- Work with internal stakeholders to understand our products and services and their unique selling points, identify target audiences and understand buying habits to help shape campaigns and messaging
- Support internal stakeholders to achieve their commercial targets, keeping in mind KPIs and ROIs
- Design and implement targeted automated email campaigns, segmenting audiences and nurturing leads
- Manage and allocate campaign budgets, balancing growth and spend
- Devise campaigns that engage and convert by utilising paid search, paid social, display, retargeting and SEO to generate engagement and leads
- Optimise landing pages and user funnels to drive engagement and conversion
- Conduct A/B testing to refine campaigns and messaging
- Forecast, measure and report on campaign performance and ROI
- Use analytics tools to track key metrics and make data driven decisions
- Craft engaging content for our websites that attracts and converts our target audiences
- Work with subject matter experts to identify trending topics, produce resources and thought leadership content, and disseminate key information to our target audiences
- Brief designers and where appropriate create design assets
- Collect, manage, process and evaluate data, using CRM and other systems as necessary
- Work with the Head of Marketing and Communications to set and monitor KPIs and objectives
- Brief and manage the work of external agencies when necessary
- Deliver effective internal communications and marketing reporting
- Seek opportunities for improvement of business processes to improve customer experience, reduce costs and ensure maximum return on marketing budget
- Ensure consistency in messaging, tone and visual identity across all activity
- Provide support on membership recruitment and retention, policy, profile raising, and events marketing and communications activity when required
- Manage the workload and performance of the Marketing Executive
- Undertake ad-hoc work compatible with the post holder’s status/experience as required
Please see the full job description and person specification for details.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Kent Refugee Action Network’s main focus is to support predominantly young refugees and asylum seekers on their journey of integrating into communities across Kent. KRAN support is multi-faceted and delivered by teams committed to providing young people with a safe, positive space and support for them to succeed.
We are looking for an exceptional individual with experience of leading and managing a high-performing team and who has worked in any sector supporting young people or refugees and asylum seekers.
The successul candidate will join KRAN’s senior management and be the full-time lead on advocacy and support, managing the team to effectively deliver for our service users.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role will be to support the perpetrator intervention across Wiltshire.
You will be primarily based in Wiltshire supporting the Domestic Abuse Serial Perpetrator (DASP) project, providing bespoke specialist support to perpetrators of domestic abuse. The post holder will work as part of the IOM team within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure that clients who show abusive behaviour are supported through every stage of the process of change. Evening appointments are necessary for this post in Salisbury and Chippenham.
In addition, you will support the delivery of the CPR (Choosing Positive Relationships) Domestic Violence Perpetrator Programme (DVPP), which is an intensive behaviour change programme, designed to increase knowledge and understanding around domestic abuse, the impact on children and healthy relationships. The course teaches tools and strategies to help someone change their behaviour. The CPR group will require weekly evening work in Wiltshire.
The post-holder will be expected to work to Respect standards.
Full training will be available for this role.
Client Based Duties
- Identify and assess the risks and needs of individuals who are abusive in a relationship or other domestic setting, using an evidence-based risk identification checklist.
- Develop personalised risk assessments and safety plans for each service user.
- Advocate for individuals who wish to address their abusive behaviour and show motivation for change with agencies who can help to address the domestic abuse by:
- Understanding the role of all relevant statutory and non-statutory services available to those who are abusive and how your role fits into them.
- Providing advocacy, emotional and practical support and information to individuals, including in relation to drug and alcohol, housing, health and finance.
- Working directly with all key agency partners to address the impact of the abusive behaviour on the safety of high risk victims and ensuring that their safety plans are coordinated.
- Support the client to recognise the abusive behaviour and the effect that it has on their families and assist them in recognising the features and dynamics of domestic abuse present in their situation and help them change unhealthy patterns of behaviour.
- Understand multi-agency partnership structures and work within a multi-agency setting which may include participation at the MAPPA/MARAC. You will contribute interventions and help design a plan to protect victims and any children, while maintaining an independent role on behalf of your client, keeping the victim and any children’s safety as central to any response.
- Ensure support provided is accessible to clients in terms of location and times.
- Be proactive with your line manager in carrying out regular case reviews based on a review of risk and abuse which:
- Feeds back into action planning to further progress, signpost or close cases and;
- Provides feedback to your clients/agencies.
- Help maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.
- Respect and value the diversity of the community in which the services works in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.
- Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
- Utilizs evaluation and monitoring systems to ensure high standards of service are consistently achieved e.g. Orchards Database.
- Deliver high-quality group work, working in co-operation with your co-facilitator and following a clear manual.
- Have an appropriate attention to data, providing feedback to CPR , your line manager, FearFree and commissioners.
- Work at all times to Respect standards.
- Work closely with other FearFree staff to ensure appropriate support and attention is given to the victim’s needs and those of any children involved.
- Respond proactively to safeguarding concerns, working in partnership with Children’s and Adult’s Social Care.
Working with other agencies
- Work alongside other project partners to ensure that all elements of the project are incorporated into working practices.
- Work in a multi-agency framework to support perpetrators to change their behaviour and help victims and families access relevant support.
- Participate and prepare reports
- Prepare reports for FearFree management as requested.
- Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
- Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for those who are abusive within a family setting.
General
- Work at all times in accordance with the requirements of the Lone Working Policy and Procedure.
- Attend and contribute to team meetings.
- Update written and computerised records with accurate and clear information.
- Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
- Undertake agreed training and keep updated on changes in legislation, policy and best practice.
- To engage in supervision, annual appraisal and induction training.
Responsibilities
- The post holder will deal with highly confidential information relating to vulnerable people.
- Ensure security of data, especially sensitive personal data, in line with the information security policy
- Work within FearFree’s Policies and Procedures at all times.
- Responsible for security of client information and mobile phone while out of office.
- Employees have responsibilities in respect of health and safety. In particular they will:
- Co-operate at all times with management in the implementation of and adherence to health and safety policy and procedures;
- Take reasonable care for their own safety and for the safety of others who may foreseeably be affected by their actions at work;
- Not intentionally or recklessly interfere with or misuse anything provided for the purpose of health and safety at work;
- Report all health and safety concerns to line managers;
- Assist with the completion of the risk assessment programme.
- Any other duties that may be reasonably required.
It is essential that the post holder is able to respond flexibly to changes in the requirements of this post. This role outline is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.
For a full job description/person specification and to apply, please follow the link provided on this website.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
Thank you!
We're looking for 3 kind, compassionate and resilient Support Workers to join our Theresa House and Hamlets Way services in Tower Hamlets.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Teresa House and Hamlets Way are two supported housing accommodations for adults with enduring mental health issues. Both services provide a high level of support to 16 customers on each service. Teresa House is a fast stream service where customers are supported up to two years while Hamlets Way is a slow stream service where customers can expect support for a minimum of two to a maximum of 4 years.
The service is under Look Ahead management since April 2015 and the buildings are owed by Notting Hill Genesis.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
- To work on a rota based shift pattern which includes working early (8-4pm) and late (2-10pm) shifts 5 days a week.
- Support customers with dignity and respect in aspects of their day to day living this can include but is not excluded to; social and physical activities, medication, shopping, benefit entitlements, maintaining living standards, exploring employment, education and training opportunities
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake some domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Undertake medication support with customers in line with their support needs.
- Work with local community mental health teams and other relevant professional bodies to related to customer support
- To develop and produce creative customer activities to support in house customer engagement and enhance recovery
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activities to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
- Experience working in mental health
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description
Thank you!
We're looking for a kind, compassionate and resilient Bank Support Worker to join our Learning Disabilities service in Newham. No personal care or experience is required, just the right values.
£13.15 per hour, working a zero hour contract.
Want to feel like you have an exciting future? You'll feel at home here.
Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities, Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Building supportive, trusting relationships with customers
Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Proactively manage risk and safety both in and outside of their physical living environment
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Report any observations relating to customers welfare
Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
Enable customers to make full use of community facilities by providing support as directed
For the full list please see our website.
The above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met. The list is not exhaustive.
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
For the full list please see our website.
What you'll bring:
Applicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will also be taken into account.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.