Project Support Jobs

Main purpose of the role

The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.

The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.   

Location:   We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.

Duties and responsibilities

Communication

• Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
• Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
• Identify and assess customers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Ability to meet and uphold SLAs.
• Ensure KPI’s are met to adhere to RCUK’s standards.
• Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
• Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
• Liaise with wider organisation to manage task at-hand.
• Respond to email queries from multiple inboxes.
• Speediness in responses to live chat queries 

Administration

• Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
• Monitor stock levels working with the current stock management system (ARK).
• Take accurate minutes of meetings.
• Meet operational targets set by the management team.

Courses

Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.

• Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
• Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
• Liaise with Course Centres, managing and approving courses in line with current course Regulations.
• Organise course materials and keep accurate records by:

                      o  liaising with suppliers to maintain adequate stock levels of course materials

                      o  organising the dispatching of course materials to Course Centres

                      o  liaising with Course Centres and the supplier to resolve issues - e.g. lost orders

                      o  liaising with Finance regarding invoicing and payment of accounts

• Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
• Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
• Provide absence cover within the coordinator team.
• Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.

How to apply

Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.

The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.

Interviews will be held w/c 9th December 2024

Please note: We reserve the right to close this advert early if enough suitable applicants apply.

To support and grow Sarcoma UK’s relationships with trusts and foundations. This includes coordinating applications, maintaining a strong pipeline, and supporting fundraising efforts across the organisation. The role also involves providing fundraising support through merchandise management, donor engagement, and administrative assistance.

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activites throughout the year
• Interest-free season ticket and bicycle loan

Our Values

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes.

Duties and key responsibilities

1. Trusts and Foundations 

• Act as the main point of contact for trusts and foundations supporting gifts under £10,000, ensuring they receive timely and appropriate support, materials, and updates to foster successful grant applications and long-term relationships.
• Identify and research new trusts and foundations whose funding priorities align with Sarcoma UK’s mission.
• Plan and coordinate the schedule of grant applications aligning with internal priorities and submission deadlines.
• Draft compelling grant applications, ensuring high-quality submissions, and coordinate the process of application tracking and reporting.
• Maintain the existing pipeline of trust fundraising activities in Raiser's Edge, monitoring progress and ensuring follow-up actions are taken.
• Cultivate and strengthen relationships with new and existing trusts, foundations, and grant-making bodies.
• Contribute to the development and implementation of the Trusts and Foundations fundraising strategy.
• Work with the Research, Policy, and Support Services teams to arrange meetings between trust representatives and Sarcoma UK funded project leads, where appropriate.
• Collaborate with the Communications team to ensure that trust and foundation-related web pages are up-to-date and engaging.

2. Fundraising Support

Merchandise

• Manage stock by overseeing merchandise stock levels, liaising with suppliers, processing orders, and ensuring smooth fulfilment of orders.
• Manage Sarcoma UK’s online shop, ensuring it is regularly updated with accurate product listings and that orders are processed efficiently, meeting supporter expectations.

Administrative Support

• Provide general administrative support across all fundraising activities and projects as needed by the organisation.
• Produce regular reports on fundraising activities, including data from JustGiving, Enthuse, and GoFundMe, ensuring accurate tracking and evaluation.
• Contribute to the smooth running of the organisation, assisting with general administrative tasks and ensuring processes are followed consistently.
• Monitor, evaluate and analyse fundraising activities, providing insights to inform future strategies.
• Maintain accurate and up-to-date records on Sarcoma UK’s fundraising database (Raiser's Edge). 

Supporter Care

• Respond promptly and professionally to fundraising inquiries via post, email, and phone, offering support and guidance to donors and fundraisers.

General Fundraising Support

• Collaborate with the Philanthropy and Partnerships Manager to identify new prospects within Sarcoma UK’s supporter community.
• Work with the Communications team to identify and maximise publicity opportunities, raising awareness of Sarcoma UK’s fundraising efforts.
• Provide occasional support for Major Donor fundraising activities as needed.
• Stay up to date with the latest fundraising practices and trends ensuring Sarcoma UK’s processes and procedures align with best practices.

3. Other Responsibilities

• Build and maintain strong relationships with Sarcoma UK’s existing and potential supporters, including contacts within trusts and foundations.
• The role may require occasional travel to events and meetings across the UK, including some evening or weekend work, for which Time Off In Lieu (TOIL) will be provided.
• Adapt to the evolving needs of Sarcoma UK, taking on additional duties and responsibilities as required.

At Equal People mencap, we are proud of our 36-year history of supporting people with learning disabilities, autism, complex needs and experiencing mental health needs. We support adults at risk and vulnerable children in RBKC and Westminster. We offer a wide range of support options and activities. 

We aim to support each individual to pursue their aims and dreams, live the life they choose and access, participate in and contribute to their local, and the wider community as much as they wish.

Our Charity has member representation at every level, including 50% of the Board. Inclusion, dignity, respect and the promotion of the rights, opportunities and choices of the vulnerable adults and children we support are key to our ethos and values.

We are rapidly growing and now provide over 1,000 hours per week of support We aim to be the best  social care employer in London.

We are looking for someone who loves a challenge, is creative and has a passion for positive change, with the confidence to make decisions under pressure. You will be self-motivated and determined to achieve the best outcome for the people we support. You will achieve this through leading and motivating a dedicated team of support workers to ensure and maintain the delivery of high-quality support. 
The successful applicant will need to be confident in communicating with the people we support, staff, family members and partner agencies.
To be considered for this role you must have experience and knowledge within the social care sector, experience of working with working with people with complex needs would be desirable. You should also have experience leading teams in Learning Disability services. As this service is registered for personal care/supported living you will be supported to undertake your registration with CQC.
You will be responsible for the continued positive outcomes for the people that we support through management of the services. You will be responsible for cultivating and contributing to a "continuous improvement" environment and will be proactive in the management of your staff, the rotas, and the budgets for your services.
You will be responsible for the quality of the service, as well as the finances and team performance, ensuring that the people that we support are given opportunities to pursue their interests and life goals.  Some of the people we support have profound and multiple learning disabilities alongside other complex healthcare needs such as physical disabilities, Epilepsy, Dysphagia, non-verbal, require peg feeding and some may require involvement with manual handling and supporting people with all aspects of their personal care.
Whilst it is not essential that you have direct experience as a Manager, it is important that you have some management experience, and a good knowledge of the health and social care sector. You will be working within the supported living environment. 
The role will challenge, excite and never be dull but will be truly rewarding.
You must be competent in using IT.
Your working week is flexible covering 7 days per week and will include working weekends and an on-call rota shared with your Senior Support Workers. Flexibility is key.

  NB CLOSING DATE 12th DECEMBER - INTERVIEWS MID JANUARY 

DUTIES AND RESPONSIBILITIES

1. Ensure everyone  receives a service that:

• plays to their strengths.

• helps them overcome barriers.

• achieves the outcomes they wish.

• works to increase everyone’s independence, opportunity, choice and control.

• has a positive view of risk-taking whilst ensuring awareness of safety, security and safeguarding. 

2. Work in a consistent and positive way with managers and other team members   to ensure receive a great service from the whole team. Ensure all EPM  policies and procedures are followed e.g. that:

• support plans, referrals and risk assessments are followed up, actioned and reviewed.

• medication processes are adhered to.

• money is managed effectively.

• health and safety practices are carried out.

• records on the Charitylog database are kept up to date.

• information is communicated to staff, members and families in a timely and accessible fashion.

3. Actively lead the Floating Support Team’s development through coaching, training, supervision, appraisals and team and management meetings.

4. Work alongside the Chief Finance and Operating Officer, CEO and Activities and the Trustees to develop and action strategic plans to maintain, develop, and promote EPM and our services.

5. Promote best practice across the service and the organisation through participation in external and         organisational wide projects and forums. 

6. Participate in the emergency on-call emergency rota (approx 10 nights per month) - £35 per night).

7. Take lead responsibility for the performance and delivery of the support contracts, overseeing the FS Senior Support workers. 

8. Ensure performance standards are evidenced and quality is upheld in everything that the team’ do in complying with relevant CQC, contractual and organisational standards, outcomes and procedures. 

9. To provide written and verbal reports on outcomes to Trustees at the regular Council of Management Meetings. To monitor and review service user and carer feedback, complaints and incident reports and use this information to inform and improve future services and practice.

10. Lead and manage the team to support personalised rota planning via Charitylog (inclusive of day, night and overnight activity) and service user timetables.

11. To lead the Housing Management service, working with the FS SSWs to ensure tenancies are managed appropriately, records maintained, and reports completed for Housing Associations in a timely fashion.

12. To be responsible for, or delegate recruitment of staff and provide excellent leadership, direction and effective management of the team’s resources and finances. 

13. To plan, set and manage project budgets appropriately. To ensure project and individual finances are recorded, managed and monitored appropriately.   

14. Ensure professional standards and   best practice act as key drivers within a culture of continuous service improvement, value for money and safe practice.

EPm operates within a constantly changing environment and as such work priorities and targets may change. The organisation reserves the right to make reasonable changes to the job description and accountabilities in order to meet client needs 

Job description

Summary

To manage the development of LE’s Aftercare programme to ensure its successful delivery against a range of desired outcomes for individuals, communities and our organisation. Our Aftercare programme is for adults, children and young people who have received Counselling from Listening Ear to help them cope with bereavement, separation & loss, domestic abuse and/or stress & anxiety. Our Aftercare beneficiaries benefit from ongoing support in a group context with support from experienced Counsellors. We run a number of Aftercare groups, all at different stages of development, and have recently been awarded funding from the National Lottery Community Fund for a period of just over four years. This will enable us to develop, evaluate and embed a more consistent Aftercare approach that is informed by our beneficiaries.

We are looking for an experienced Projects & Partnerships Manager, with a passion for providing effective services for people of all ages who face challenges with their mental health. You will work with our amazing team of Counsellors (who deliver the Aftercare groups) and with Aftercare beneficiaries and potential beneficiaries to plan, manage and evaluate an ongoing Aftercare programme, including positive activities. You will be responsible for managing a project budget of up to £30,000 per annum.

Job Purpose

• To gain a full understanding of the needs and interests of Aftercare beneficiaries (and potential beneficiaries) through regular consultation using a variety of methods.
• To work with our Aftercare delivery team to design a programme of positive activities that will help beneficiaries connect, take notice, keep learning, stay active and give (The Five Ways to Wellbeing). The programme will be informed by regular consultation with beneficiaries and will be delivered online and face to face dependent on the group.
• To research and identify appropriate external activity providers, supporting them to deliver high quality experiences that achieve outcomes against the Five Ways to Wellbeing and are safe, inclusive and appropriately resourced within budget.
• To ensure that all external providers, activities, venues and equipment are risk assessed and that appropriate mitigations are in place to manage and minimise risk.

• To ensure that all required materials and resources are purchased and posted to participants in advance of online activity sessions.
• To ensure that all Aftercare opportunities are communicated to potential beneficiaries in a timely and effective manner, maximising engagement and attendance through supportive reminders.
• To directly support the delivery of face-to-face Emotional Youth Club sessions, which take place on one Saturday of every month, usually in the Knowsley or St Helens areas, always involving a positive activity. You will do this alongside a team of two trained Counsellors and the selected Activity Provider.
• To work with colleagues in Operations to ensure the right systems are in place to monitor and evaluate our desired outputs and outcomes, using a CRM system (Lamplight) for which training will be provided.
• To ensure that Aftercare delivery staff understand and are fully recording the required monitoring and evaluation information.
• To convene a regular (monthly and later quarterly) Aftercare Project Team involving staff of LE, circulating agendas, distributing notes and actions and supporting their input as required.
• To communicate about the project internally, ensuring a high level of awareness of its benefits and working with Counsellor colleagues to ensure referrals to Aftercare groups increase and are consistent.

• Contribute to the vision, strategic planning and relevant policy development, for LE and actively participate as a member of the management team, supporting and working closely with the SMT.
• To work collaboratively with other Project and Partnership Leads within Listening Ear.
• To contribute significantly to biannual project reports for the National Lottery Community Fund, and quarterly Commissioner reports working with the Development Manager.
• To attend meetings with funders/Commissioners as required to give progress updates.
• To complete all administrative tasks relevant to the post.
• To manage the project budget, with support from the Finance and Development Teams.

Why Listening Ear?

• Face-to-face training, induction and warm welcome provided at our headquarters in the North West to meet colleagues and welcome you to Listening Ear
• Values-driven organisation supporting vulnerable people across England
• Work within a BACP-Accredited Organisation that delivers support recognised by the Support After Suicide Partnership and Public Health England as best practice
• Annual Training and CPD Allowance to support growth and career development
• We support flexible home working practices and you will be supplied with an iPhone and laptop, plus a DSE Assessment during induction to support safe and comfortable home working
• Access to free and confidential counselling provided through LE’s Insurance Provider, to support staff welfare
• Pension contribution at 3%
• Daily informal communications with colleagues via remote platforms

Who are we looking for?

We are looking for someone with creative vision and great attention to detail to help us make this project a success. You will thrive on helping people find meaningful activities that will inspire and empower them to improve their own mental health and wellbeing. You will have the energy and enthusiasm to drive this exciting project in the context of a busy organisation with multiple priorities.

Ready to apply?

Please complete the application form (found on our website) and return with an up to date CV. 

Deadline for applications: 9am on Monday 2nd December 2024.

Interviews will be conducted virtually on Thursday 5th and Friday 6th December

Our partner is a well-respected advocacy INGO. They are seeking to recruit a Project Accountant to provide financial management support to project managers and their oversea offices.

Responsibilities

• Finance business partner to project teams and country offices, offering financial management support.
• Prepare project budgets, monitor expenditure and cashflows, and prepare management accounts, including variance analyses and supporting narrative reports.
• Grant management, compliance and reporting – preparing financial reports to donors, ensuring that these meet their requirements.
• Review the capacity of overseas offices, and support with capacity building as required.

• Ensure the integrity and operational effectiveness of project accounting procedures, developing, and maintaining these as required, and supporting and coaching junior staff as required.
• Supporting the broader finance team, including junior finance staff, in any ad hoc analysis, reporting and project work as required

Person Specification

• Accountant, qualified or QBE, with at least 5 years of experience in accounting, an understanding of accounting & finance principles and management accounting & reporting.
• Experience of project accounting, grant compliance & management is desirable; an understanding of the grant compliance & reporting requirements of the EU and German government grants is desirable.
• Strong IT skills, including advanced MSExcel skills. Competence in SQL an advantage.
• Strong communication (verbal and written) and interpersonal skills, including ability to communicate financial matters to non-finance staff.
• Quick learner, organised and flexible, able to meet tight deadlines.
• Fluent in English, with excellent spoken and reporting writing skills. Working knowledge of French or Spanish is highly desirable. Knowledge of German is not essential or required.
• Culturally sensitive
• Willingness to travel abroad.

This is an excellent opportunity for an accountant looking to get good grounding in project accounting & grant management within a large, complex INGO. For the right candidate, the organisation will offer sponsorship For those candidates outside of Germany, some relocation costs, including the cost of obtaining a permit (if required) will be covered.

Job Title: Recruitment and HR Operations Manager
Reporting to: Head of People
Line Managing: People Officer and People Administrator 
Salary: £35,000 - £40,000 (dependent on experience)
Contract type: Full time (37.5 hours)

 About The Felix Project

The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe.  

The Felix Project is a dynamic, ambitious charity working to make London a city where no one goes hungry and good food is never wasted.  

We rescue high quality, fresh and nutritious food that cannot be sold from nearly 500 suppliers including supermarkets, wholesalers, farms, restaurants and delis. We sort and deliver this food to charities, schools and community projects supporting London’s most vulnerable people. 

This year we expect to rescue 13,000 tonnes of food to redistribute to more than 1,000 London frontline charities and primary schools in every borough of London. That’s enough food to make more than 30 million meals. 

The Felix Project is growing fast in response to huge demand. Set up in 2016, we now have around 160 staff working alongside 8,500 volunteers. We have four main operating depots spread across London - in Deptford, Enfield, Park Royal and Poplar. We’re committed to ensuring our different teams work hand-in-hand, so our main hot-desking spaces are built into these depots. 

Alongside our large-scale, depot-based operations we have green ‘point-to-point' food redistribution projects in central London and Canary Wharf. In Poplar, we operate a commercial Kitchen which uses surplus food to cater for up to 5,000 individual meals per day. 
 

Purpose of the Job 
The Recruitment and HR Operations Manager will report direct to the Head of People and lead the end-to-end recruitment and HR operations for our organisation. This role combines the strategic elements of recruitment with operational HR responsibilities, including payroll oversight, HR systems management, and occasionally employee relations support. This role will be line managing the People Officer and People Administrator, who will provide support on the below functions. 

Duties and Accountabilities

Recruitment

• Ensure that end-to-end recruitment is completed for roles across all levels of the organisation; including creating recruitment campaigns and plans
• Overseeing job board accounts
• Develop and execute innovative talent acquisition strategies to attract and retain top talent.
• Partner with department managers to understand their hiring needs and provide guidance throughout the recruitment lifecycle.
• Manage relationships with external recruitment agencies as needed to support hiring goals.

HR Operations

• Oversee HR operations to ensure efficient and compliant HR processes, including payroll processing, benefits administration, and employee record maintenance.
• Ensure compliance with relevant employment laws and internal policies.
• Drive improvements in HR processes and systems to increase efficiency and effectiveness within the team.
• Oversee onboarding and offboarding processes to ensure a seamless employee experience.

Payroll Management

• Oversee payroll processes, ensuring accurate and timely payroll distribution.
• Coordinate with the Finance Department and the People Officer to resolve payroll-related issues.
• Ensure compliance with all payroll-related legal requirements and organisational policies.

HR Systems and Database Oversight

• Oversee databases, ensuring data integrity and security
• Ensure external website, intranet, and SharePoint HR pages are updated and contain most up-to-date information.

Other

• Provide support for ER cases as needed, collaborating with the HR Advisor to ensure fair and consistent application of policies.
• Support the Learning and Development Advisor in development and administration function of training of our staff
• Support HR leadership in fostering a positive workplace culture
• Any other duties as directly by the senior leadership team.

What you’ll get in return

You will be working in an upbeat, innovative charity with strong vision, ambition and a fantastic culture and leadership team. This role is hybrid but there will be travel expected to our Park Royal, Enfield, Deptford, Poplar depots and Canary Wharf Office. The salary is £35,000 to £40,000 per annum, 25 days annual leave + bank holidays. You will be able to further develop your skills through training opportunities if and when required.

Recruitment timeline

We will be assessing candidates and arranging interviews as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.

Benefits 

• 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
• Enhanced Maternity and Paternity leave.
• Birthday day off.
• Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
• Training and development opportunities.
• Employee assistance programme including 24 Hour GP helpline.
• Cycle to Work Scheme.
• Opportunity for free meals whilst working at our depots.
• After work activities such as Felix’s softball team, running club and cycling club

Digital Project Manager
Type: Full-time (35 hours a week), fixed term 6 months contract
Location: Office-based in London with the flexibility to work remotely
Salary: £43,342 per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession /Technical

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We’re looking for a confident, skilled and personable Digital Project Manager to help us deliver our ambitious roadmap of digital projects.

You’ll lead on the production of digital, creative, UX, campaign and content-based projects. This’ll include everything from leading on the digital and content element of major campaigns and appeals, through to developing new digital and content-based tools to help people live well with MS.

Working within our combined digital and content team, you’ll thrive working with cross-organisational teams to deliver projects on time, to scope and within budget.

You’ll be super organised and used to capturing requirements, preparing, documenting and delivering projects and reporting on progress.

This is a fantastic opportunity to be part of a supportive and vibrant team, who are dedicated to making a difference for people with MS.

We’re keen for you to work where you're most effective and comfortable so we’re flexible about remote working and the pattern of how you work your hours.

Closing date for applications: 9:00 on Monday 2 December 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Our Values

Migrant Democracy Project (MDP) envisions a society where all migrants at home in the UK hold collective, political power to shape a society rooted in justice, freedom, and solidarity. 

We are looking for a full-time Community Organiser to organise first-generation migrants in the UK towards migrant justice by supporting community members to organise events and participate in campaign activities. The  work will connect across 3 streams: voter registration; advocacy & campaigns; and political empowerment. 

Whether it’s engaging migrants at a voter registration stall, supporting migrant leaders to develop activities in their own communities, or sharing stories for the campaign for votes for all - the lived experience of first generation migrants is at the heart of all our activities.

We are looking for a proactive Community Organiser who is passionate about migrants’ rights and democracy to start working as soon as possible.

Who funds the role?

The role is funded by a grant from the Esmee Fairbairn Foundation.

Contract

This is a fixed term contract, 2 years (with the possibility of extension depending on future grants). Benefits include:

• Annual salary £32,000 pro rata, with an immediate start
• 3% employer pension contribution
• Training and professional development support, such as organiser training
• Company phone 
• Flexible working hours
• Time off in lieu for work outside working hours such as evening or weekend community events

Location

Migrant Democracy Project does not have a physical office, although the team does meet in person on regular co-working days. The Community Organiser will work flexibly from home on administrative tasks and be expected to work in-person when necessary to deliver voter registration, training, informative, advocacy and campaign activities, as well as representing MDP at relevant community events.

This role will suit someone based in Greater London.

Responsibilities

• Register migrant communities to vote.

• Engage migrant communities in key locations in the UK towards the Our Home Our Vote campaign.

• Plan and deliver outreach events with first-generation migrant communities where there is scope for building power in their local areas.

• Connect community leaders with their elected representatives on the Our Home Our Vote campaign.

• Train and empower migrant communities on UK politics and how to best achieve their campaign aims.

• Identify new local and national migrants’ rights groups that can support MDP’s campaigns and keep MDP’s contact database up to date.

• Organise the logistics behind Parliament tours where migrants without the right to vote visit their MPs to ask for their right to vote.

• Share physical and digital materials on democratic rights and participation at relevant community events.

• Assist MDP’s Digital Organiser in collecting digital material from community events, which can be shared on MDP’s platforms. 

• Keep track of community engagement and assist with report writing for our projects’ evaluation.

Qualifications

We are looking for a proactive and confident Community Organiser with the following essential skills:

• Demonstrable experience working with local communities at the grassroots level on campaigns.

• Strong commitment to social justice, anti-racism, feminism and LGBTQIA+ equality.

• Event administration skills, including booking venues, inviting speakers and communicating event programmes, as well as dealing with last-minute event changes.

• Good people skills and ability to manage the needs, priorities and differences of a diverse range of communities.

• Knowledge of and interest in the UK political system, in particular of voter eligibility.

• Problem-solver who is able to work both independently and collaboratively in a startup environment.

• Excellent verbal and written communication skills. 

The following experiences would be helpful, although not necessary:

• Knowledge of languages other than English.

• Experience working with migrant communities in the UK.

• Experience working in the UK political space, such as voter registration drives or campaign support.

• Experience facilitating training sessions.

• Experience using design tools (e.g. Canva), editing websites (e.g. Squarespace) and digital organising tools (e.g. Action Network).

Application submission format

Apply using the linked application form.

MDP is dedicated to the kind of diversity and inclusion that makes our organisation thrive. We highly encourage people to apply who identify as women, trans or nonbinary; LGBTQIA+; Black or BIPOC; migrants and refugees; and disabled.

Decision-making timeline

We are looking for a Community Organiser to start as soon as possible. The applications will be reviewed on a rolling basis.

Shortlisted candidates will be invited to an initial online interview. If successful, the final stage will involve an in person interview in central London. Final stage interviews are likely to take place in early January. There will be a practical assessment part of the final interview process, sent by email in good time. 

Further information

Please note, MDP cannot offer visa sponsorship. Applicants must have the right to work in the UK. 

37 hours per week / Two year fixed-term contract / Based onsite at our Hove office, with some travel across Sussex and Surrey. Hybrid - three days from our office in Hove and up to two days working from home, working Monday to Friday (hours to be discussed at interview).

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

We are embarking upon an exciting organisation-wide digital transformation project in 2025 to improve and upgrade the key operating systems we use to support our range of services for children, young people and families, as well as maximising our use of the MS Office 365 environment. This role will be a key figure in the successful delivery of our transformation plans and to have a direct positive benefit on the children and young people we support.

In delivering the role, you will oversee the development and delivery of improved systems; supporting us to define our processes, improve our data quality and ultimately delivering and deploying upgrades which will improve the quality and impact of our work. You will also oversee a programme of digital learning for staff, to improve their confidence and capabilities.

Key responsibilities:

• Lead and manage the systems upgrade, from preparation to deployment and embedding into operational use, in line with our approved digital roadmap
• Steer projects to success through appropriate decision making
• Develop and manage detailed project plans using our own and other appropriate project management methodology
• Ensure that project delivery and communication plans are inclusive of the wider organisation and service contexts
• Manage project timelines, budgets, resources, scope and risks; taking appropriate action as needed
• Communicate effectively with project team members and project stakeholders, liaising with project sponsors and reporting to the project steering group regularly, ensuring project governance requirements are met
• Conduct quality reviews to ensure processes and system developments meet our acceptance criteria. Monitor project performance against relevant metrics and milestones

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

You will have solid experience in managing complex and strategic projects, with knowledge of appropriate project management frameworks (agile, waterfall) to set project scope, meeting key milestones and budget constraints.

Experience of; delivering system implementation projects as part of digital transformation, managing supplier delivery to ensure project success and successfully managing internal and external stakeholders.

You will be a highly effective communicator with ability to convey complex information in an accessible way. You will have the ability to plan whole project lifecycle and be ‘hands on’ when needed.

A team player who can work with others to deliver a service and challenge colleagues appropriately where required.

OVERVIEW 

If you are someone happy to take initiative, act as a service provider to our insiders, lend your hand to anything/everything with regard to building the organisation and are drawn to the idea of helping bring to life an ambitious new social enterprise, then we hope you will consider applying.

We believe that corporate ‘Insiders’ have been under invested in, under-utilised and often under-estimated in conversations about how we support a just transition. 

You will be the only staff member but have a lot of brilliant people around you to provide support and we hope that with your support and leadership we will grow to a team of 3-4 over the coming 18 months. 

We are looking for a self-starter who will flourish as a facilitator of insider groups, as a recruiter of Insiders, as an advocate and sector-builder for the insider community and as someone who can put the building blocks in place for an organisation that is set to grow and flourish.

To begin with, you will be hosted at non-profit Impatience Ltd who are providing hosting support to Impatience Insiders. 

PERSON SPECIFICATION 

We are looking for someone with at least six years of professional experience who is: 

1. Confident in supporting bold movement building and encouraging people towards action;

2. Able to work delicately in high trust environments; 

3. Able to work collaboratively with partners; 

4. Energised to search and recruit for Insiders from a ‘cold’ start (e.g. building new relationships on Linkedin, etc.); and 

5. Able to help build the ecosystem which we are a part of.

We are definitely looking for an all-rounder and do not have a particular experience set in mind. We expect to get applications from people from a range of backgrounds including those who have worked in large professional services firms, civil society building, community organising, programme management, financial services, social entrepreneurship, consulting or public affairs. 

We will be looking for people who have had to build things from scratch and are used to working with diverse stakeholder groups and holding a strong sense of purpose.

The essentials:

1. You care deeply about the social and environmental challenges the world is facing and can see how industry can play a critical role in impacting these issues;

2. You are a confident project manager - you must have a knack of keeping things organised and on track, being able to write clearly and distil information; 

3. You are a keen researcher who likes learning about new topics and presenting information back in written documents and briefings;

4. You are committed to facilitating and organising in ways that support diversity, equity and inclusion;

5. You have some facilitation experience and are comfortable building trust with individuals as well as holding space for confidential and sensitive conversations in groups. You have experience of supporting people to work through challenges and differing opinions to get to points of agreement and action;

6. You are happy researching and approaching potential partners, Insiders, etc. without warm introductions and building a new community around this work;

7. You are able to work independently with only light-touch support, self-start and manage competing priorities and multiple groups of stakeholders.

Helpful but not essential experience/skills: 

1. A background and experience of working within food systems; this could be through having worked hands-on on farms, in the public sector on agriculture policy, on corporate sustainability strategies, or through a master’s degree; 

2. A background in project management, public affairs, and relationship management;

3. A background in movement building, community organising, facilitation and/or advocacy;

4. Experience in fundraising and partnership building;

5. Experience in sales, recruitment, hospitality and/or training;

6. Experience of working in and pushing for change in large organisations.

You will have a few key aspects to your work: 

1. Own and organise the Insiders group. This will include seeking new members to expand our Insider group, while retaining current members by ensuring meetings and work are relevant, interesting and beneficial for members;

2. Work with partners to turn insider insights into campaigns to influence change within the sector;

3. Help plan and deliver the UK’s first ‘Insider Summit’ where we bring together people doing insider work across a range of industries and forms;

4. Seed and support new insider groups;

5. Help develop the methodology for insider group development;

6. Build relationships with potential funders and pitch for further core or project-related funding; 

7. Project-manage external agencies that are conducting delivery work for each project, from conception through to delivery and dissemination with civil society organisations, government, media and/or investors.

For the right person, this will be an amazing experience that allows them to learn as they lead work and accelerate into a space where their knowledge and insight is directly impacting progress towards transforming the UK food system and other industries. 

We’re flexible about location (within the UK), hours and type of experience, our priority is to find the right person to lead this work who is ready to hit the ground running and has both the track record and skill set to make a success of this. We are committed to having a team that is made up of diverse skills, experiences and abilities and so if you are not 100% sure that you meet all the requirements but believe you could excel in this role, we encourage you to apply and use the application cover letter to tell us about your experience and what you hope to bring to this role. 

The Impatience Ltd leadership team can be seen at: impatienceltd. org/our-team. 

This project has Jake Hayman as the lead board sponsor as well as active involvement in oversight and management from Farhana Yamin and Aditi Shah.

The organisation is very much at a start-up stage with our only major funding coming to support this key role and one fellow team member over the next 12 months which is why this is an initial 12-month contract. 

We hope the track record of the leadership team in building multiple successful thriving organisations will give candidates some confidence that this is an organisation that can grow and thrive and provide amazing opportunities to stretch themselves, provide career development and build their skills.

JOB DESCRIPTION: 

IMPATIENCE INSIDERS PROJECT MANAGER

Role: Impatience Insiders Project Manager

Contract type: 12 months to start, full time (3-5 day contracts optional)

Salary: £36,000 pro rata, 3-5 days per week

Experience: Min 1+ year of professional experience

Location: UK based, remote working possible with some travel to London/nationally. Some co-working in Finsbury Park also an option.

Visas: Unfortunately, we are not able to provide visa sponsorship 

Application deadline: 10am on the 8th December

Start date: Jan/Feb 2025

CONTEXT AND ORGANISATIONAL VALUES

There are millions of highly educated, well-paid, politically engaged people who care deeply about the world. Every morning, they go to work in professional services firms, knowing that the firms they work for and the industries that they are a part of are blockers rather than enablers to a just transition.

They look for ways to ‘make a difference’ internally but fall at every hurdle. They think about quitting but feel financially tied to their jobs. They become accepting of the fact that things are how they are. They become disillusioned and start to feel helplessness and even shame. They offer little value to the just transition that the world needs and that they themselves yearn for.

Impatience Insiders’ job is to get these people organised, educated, and mobilised on terms that work for them, and turn shame and disillusion into action and progress. Our ambition is to fill a gaping hole in civil society organising infrastructure and create a permanent piece of the civil society landscape.

We are looking to build and invest in a series of insider movements in food retail, management consulting, advertising, public affairs and finance. By 2030 we aim to see the ‘insider movement’ model mainstreamed as a vehicle for private but collective activism for corporate insiders. Insider Movements will be thriving within scores of just transition-critical industries. The successes of early insider movements will be well known and held as examples of how insider power can help transform industries and drive a socially just and environmentally regenerative transition.

Your job will be to help seed and support these movements as well as helping build the broader insider ecosystem.

OVERVIEW 

This is an exciting opportunity to join and help shape a new and innovative social organisation that is working to train, support and mobilise corporate ‘Insiders’ to help them transform their industries to support a more just and regenerative world. 

If you are someone happy to take initiative, act as a service provider to our insiders, lend your hand to anything/everything with regard to building the organisation, and are drawn to the idea of helping bring to life an ambitious new social enterprise, then we hope you will consider applying.

We believe that corporate ‘Insiders’ have been under invested in, under-utilised and often under-estimated in conversations about how we support a just transition. 

You will be the only staff member but have a lot of brilliant people around you to provide support and we hope that with your support and leadership, we will grow to a team of 3-4 over the coming 18 months. 

We are looking for a self-starter who will flourish as a facilitator of insider groups, as a recruiter of Insiders, as an advocate and sector-builder for the insider community, and as someone who can put the building blocks in place for an organisation that is set to grow and flourish.

To begin with, you will be hosted at non-profit Impatience Ltd who are providing hosting support to Impatience Insiders. 

PERSON SPECIFICATION 

We are looking for someone with at least one year of professional experience who is: 

1. Able to work delicately in high trust environments; 

2. Able to work collaboratively with partners; 

3. Energised to search and recruit for Insiders from a ‘cold’ start (e.g. building new relationships on Linkedin, etc.); and 

4. Able to help build the ecosystem which we are a part of.

We are definitely looking for an all-rounder and do not have a particular experience set in mind. We expect to get applications from people from a range of backgrounds including those who have worked in research or programming roles at charities, those who have worked at large professional services firms, civil society building, community organising, entrepreneurship, consulting, food systems or public affairs. 

We will be looking for people who have had to build things from scratch and are used to working with diverse stakeholder groups and holding a strong sense of purpose.

The essentials:

1. You care deeply about the social and environmental challenges the world is facing and can see how industry can play a critical role in impacting these issues;

2. You are a confident project manager - you must have a knack of keeping things organised and on track, being able to write clearly and distil information; 

3. You are a keen researcher who likes learning about new topics and presenting information back in written documents and briefings;

4. You are committed to facilitating and organising in ways that support diversity, equity and inclusion;

5. You have some facilitation experience and are comfortable building trust with individuals as well as holding space for confidential and sensitive conversations in groups. You have experience of supporting people to work through challenges and differing opinions to get to points of agreement and action;

6. You are happy researching and approaching potential partners, Insiders, etc. without warm introductions and building a new community around this work;

7. You are able to work independently with only light-touch support, self-start and manage competing priorities and multiple groups of stakeholders.

Helpful but not essential experience/skills: 

1. A background and experience of working within food systems; this could be through having worked hands-on on farms, in the public sector on agriculture policy, on corporate sustainability strategies, or through a master’s degree; 

2. A background in project management, public affairs, and relationship management;

3. A background in movement building, community organising, facilitation and/or advocacy;

4. Experience in fundraising and partnership building;

5. Experience in sales, recruitment, hospitality and/or training;

6. Experience of working in and pushing for change in large organisations.

You will have a few key aspects to your work: 

1. Support the Insiders group. Undertaking meeting prep, presenting documents and supporting recruitment and onboarding of insiders;

2. Help research and identify partners to turn insider insights into campaigns to influence change within the sector;

3. Help with the organising of the UK’s first ‘Insider Summit’ where we bring together people doing insider work across a range of industries and forms;

4. Input on the develop the methodology for insider group development;

5. Support fundraising efforts; 

6. Help with the project-management of external agencies that are conducting delivery work for each project, from conception through to delivery and dissemination with civil society organisations, government, media and/or investors.

For the right person, this will be an amazing experience that allows them to learn as they lead work and accelerate into a space where their knowledge and insight is directly impacting progress towards transforming the UK food system and other industries. 

We’re flexible about location (within the UK), hours and type of experience, our priority is to find the right person to lead this work who is ready to hit the ground running and has both the track record and skill set to make a success of this. We are committed to having a team that is made up of diverse skills, experiences and abilities and so if you are not 100% sure that you meet all the requirements but believe you could excel in this role, we encourage you to apply and use the application cover letter to tell us about your experience and what you hope to bring to this role. 

The Programme Assistant will provide support to the School Partnerships team to help deliver the programme, and will report to the Head of School Partnerships.  The role will include organisation and support for events, drafting and distributing email newsletters, data collection and processing, and other logistical and administrative support across the programme.

This post will have specific responsibility to the School Partnerships team in the first instance. The School Partnerships Programme offers funding and support to groups of schools in England that are committed to enhancing physics teaching and learning. There are approximately 120 school partnerships.

The Ogden Trust is a charitable foundation, started by Sir Peter Ogden in 1999, which supports the teaching and learning of physics. The Trust supports a range of initiatives, programmes and projects supporting schools, teachers of physics and informal science education.

The programme Manager (maternity cover) will play an important role in supporting the implementation of Good Neighbours UK (GNUK)’s strategy and ensuring that projects led by GNUK and implemented by field countries are managed effectively and efficiently. They will also play in important role in designing new projects. 

Excellent writing and verbal communications skills are critical for this role. Key to its success is the ability to develop and maintain good relationships with funders, partner organisations and other Good Neighbors alliance members.

This is a full-time fixed term maternity cover role for 8 months starting in January 2025. We will consider applications from individuals interested in a freelance contract.

Key Responsibilities and Accountabilities

Project management

• Support GNUK’s fundraising team to prepare funding proposals for UK and overseas projects.

o Undertake field/needs assessments for projects.

o Ensure programmes and finance teams in implementing partners are working together to develop budgets and logframes in a timely manner for funding proposals and advise on multi-project cost effective strategies to cover country budgets.

o Manage due diligence and MoUs with implementing partners

• Manage the implementation and monitoring of overseas projects ensuring project activity plans and risk registers are in place, monitor activity progress, review field country financial and narrative reports, and track key milestone information.

• Ensure compliance with internal finance, accounting, procurement policies and procedures.

• Support and build the capacity building of field country grants and programmes staff in all aspects of project cycle management.

• Liaise with external organisations (NGOs, community groups, researchers and consultants) to deliver GNUK’s projects.

• Monitor project budgets and expenditure.

• Prepare periodic narrative and financial reports for GNUK and donors.

• Undertake periodic field visits for purpose of monitoring projects.

• Ensure project exit plans are in place and closure of projects in keeping with donors contracts.

Programme development:

• Contribute to the development of GNUK’s mid to long term strategy, 3-year business plan and annual work plans.

• Participate in GNUK’s annual budget development process.

• Support the implementation and monitoring of GNUK’s programme activities.

• Keep up to date on external changes to the economic, social and political context in the UK that could impact GNUK’s work.

• Support the organisational risk management process.

• Support the rollout of GNUK’s marketing/communications strategy.

• Liaise with GPC on project implementation and programming requests

• Prepare periodic reports for GPC and donors.

Safeguarding

• Ensure the role of Safeguarding focal point for GNUK

• Prepare GNUK’s annual safeguarding reports

• Support GN field countries and GNUK partners to develop and put in place safeguarding policies and procedures.

• Oversee the adoption and application of GNUK’s safeguarding policy in projects.

• Promote and adhere to all GNUK’s policies, procedures.

JOB DESCRIPTION  

Support Service Assistant 

Contract: Permanent 

Base: 

Post holder will be expected to travel locally and to any Being There office as required. 

Salary:

£12.00 per hour + car allowance + mileage allowance

Hours:

Minimum 6 hours a week up to 21 hrs when covering 

Key Responsibilities 

To manage the day to day running of our branches volunteer service, offering emotional and practical support to those with cancer and other life-limiting illnesses, along with those closest to them, such as family, friends and carers when our branch managers are on annual leave or ill. 

Main Duties 

• To provide cover at any of the 5 Being There branches 
• To take client referrals and liaise with relevant health, social service and voluntary services staff 
• To attend and assist at social groups, excursions and support meetings at any branch as required 
• To arrange client transport for medical appointments 
• To attend client support group 
• To ensure ongoing support for clients 
• To record accurate details of each contact with clients always maintaining confidentiality 
• To deal with mail, correspondence and office paperwork as agreed with branch managers 
• To answer telephones and take messages as necessary
• To collate orders for stationery for all branches 
• To drive clients to and from medical appointments and social events when no volunteer is available 
• To assist with print distributions, local promotions, presentations and publicity as required 
• To answer telephones and take messages as necessary 

Accountable to:  Chief Executive Officer 

Person Specification 

We only consider inviting to interview people who show that they possess the required experience, skills and personal attributes, as outlined in the table below. When completing your application, please use examples from your professional and personal life to illustrate how you fulfil all the criteria to be assessed at application stage. 

Being There is committed to fighting racism and other forms of oppression. We want to be a great employer for all our staff regardless of their background or characteristics. We recognise that not everyone is the same and that different people will require different support to fulfil their potential. We want to ensure that Manchester becomes a place of greater equity and inclusion. One thing we do to work towards that goal is to ensure that our staff team is representative of the diverse communities across Manchester, and particularly those communities we know face late diagnosis of life limiting conditions. We particularly encourage applications from those communities and from anyone with experience of living with life limiting conditions, either themselves or a family member. 

• Relevant work experience in a similar role, preferably in the community or voluntary sector 

•  Organise recruitment of volunteers in liaison with volunteer recruitment co-ordinator 

• Attend social groups when covering 

• Drive clients to appointments when no volunteers are available 

• Answer the telephone and take messages 

• Deal with mail, correspondence and office paperwork as agreed with branch managers 

• Ability to communicate effectively with a wide range of people through a variety of different methods. 

• Excellent numeracy, literacy and report writing skills with the ability to maintain accurate records. 

• Skilled in building and maintain relationships with a wide range of stakeholders. 

How to Apply 

If you would like to discuss the job before applying, contact Vikkey Chaffe, CEO,

Applications must be submitted using our application form, CV’s will not be accepted. 

Deadline is 12 noon on 13th December 2024 

Late applications won’t be accepted. Those who don’t adequately demonstrate how they fulfil the criteria required at application stage, will not be considered for shortlisting. 

Interviews for this post will be held in January 2024. Successful candidates will be contacted, no later, that the 17th December 2024. Interviews will be held in person, venue to be confirmed but will be in Manchester. 

If you have not heard from us by two weeks after the deadline, please assume that you have not been shortlisted on this occasion. The organisation regrets that it cannot provide feedback to unsuccessful applicants at the shortlisting stage.