Programme Systems Manager Jobs

This is a BRAND-NEW pivotal role, you’ll have the chance to work with the leadership team to shape the culture, values, and well-being of a passionate team, making a tangible impact on the working lives of our growing team, while driving meaningful organisational change at the Back-Up Trust.
The HR, People and Culture Manager will be responsible for all things people. You will need to build on the foundations and be the people voice for this growing organisation.

About the Role:

At Back Up, we’re entering an exciting new phase as we launch our 2025/30 strategy, aimed at reaching and supporting even more individuals affected by spinal cord injuries.

We are looking for a dedicated and experienced part-time HR, People and Culture Manager to oversee all aspects of people practices and processes. The successful candidate will bring a strategic mindset to the role, ensuring the smooth running of the department within the charity. This is an ideal role for those looking for a new career challenge.

Your responsibilities will include:

- Managing the entire employee lifecycle, from recruitment and onboarding to performance management and employee relations.

- Implementing strategies that boost employee satisfaction, morale, and productivity.

- Ensuring best practices in recruitment, selection, absence management, and record-keeping. 

Why Join Us?

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services on vocation and services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensures excellence in the services we deliver.

How to apply

Please apply by emailing recruitment @ backuptrust . org . uk with:

· A CV (including two referees, one of whom should be your present or most recent employer. We will contact them after interview.)

· A (maximum) two side A4 supporting statement, saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted.

· A completed equal opportunities form. This form will be kept separate from your application, and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in but it will help us improve and maintain high standards.

We will acknowledge receipt of your application, and then let you know if you are to be invited to interview. 

We are reviewing applications on a rolling basis and actively interviewing so we reserve the right to close the vacancy when we find the right candidate.

 

What will the process involve?

The process will involve at least one interview round which will be either in person or online. There will be a panel interviewing you and you may be asked to complete a task beforehand to present to the panel. If you need any support or adjustment to the recruitment process at any stage, do please ask and we’d be pleased to work with you to put these in place so that you can perform to the best of your abilities throughout the process and demonstrate your suitability for the role.  Please email recruitment @ backuptrust . org . uk

 

Guaranteed Interview Scheme

As a ‘Disability Confident’ employer we are committed to the inclusion of disabled people as candidates and employees. If you have a disability and meet the minimum criteria of the role, set out as essential criteria in the job description, we will invite you to interview. Please let us know if you are eligible for the scheme: recruitment @ backuptrust . org . uk.

Don’t meet every single requirement?

At Back Up we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles at Back Up.

Be there when it matters.

Sue Ryder is seeking an experienced Head of Property Management to oversee the operational management of our diverse property portfolio. This includes approximately 400 leasehold and 5 freehold properties, spanning healthcare settings, offices, warehouses, shops, and a small number of residential properties.
Reporting to the Company Secretary, you will work closely with internal teams such as Finance, Retail, Health & Safety, Estates, and Insurance, as well as external stakeholders including surveyors, landlords, and local councils. You will be instrumental in ensuring the charity’s property portfolio remains legally compliant, financially viable, and aligned with our mission.

About the role:
Responsible for the operational management of the charity's property portfolio. This includes managing shop, office, and warehouse acquisitions, disposals, renewals, lease management, surveying activities, and ensuring the ongoing effectiveness and compliance of the TRAMPS 06ix system.
This role ensures all property-related activities align with legal, regulatory, financial, commercial and the charity’s mission objectives.

About you:
We are looking for a highly experienced property management professional with a strong background in lease negotiations, compliance, and strategic property oversight. You will have the expertise and leadership to drive efficient property management processes while ensuring legal and financial accountability.

• Proven experience in property management and surveying, ideally within the charity or not-for-profit sector.
• Strong knowledge of lease negotiations, financial oversight, legal compliance, and property surveying.
• Expertise in managing property management systems, ideally TRAMPS 06ix, ensuring accuracy and compliance.
• Ability to provide expert commercial advice, making complex property and legal issues accessible to stakeholders.
• Exceptional leadership and stakeholder management skills, working collaboratively across teams.
• Proactive problem-solver, able to handle multiple tasks in a fast-paced environment with strong attention to detail.
• Proven ability to develop and implement long-term property strategies that align with organisational goals.
• Strong negotiation, organisational, and financial management skills to optimise property-related decisions.
• Experience working with landlords, local authorities, and surveyors, ensuring strategic alignment.
• Knowledge of sustainability principles and experience integrating energy efficiency into property projects.

We reserve the right to close this advert prior to the closing date should we feel we have a sufficient amount of suitable applications.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Benefits

• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online 
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process 
If you want more than just a job, we want you.

Join the team and be there when it matters.

Our vision is to build a more sustainable peace in some of the world’s most polarised societies. We do this by equipping a global network of faith-formed leaders with the habits and skills they need to act across deep divides and transform unhealthy conflict. With more than 20 years of experience in the field, we specialise in creating spaces for faithformed leaders to encounter each other authentically, re-humanising those they no longer see or hear, and working towards a more peaceful future where both sides flourish – one in which their differences still matter. We work in partnership with organisations that have the capacity to enable long-term, transformational change by supporting tomorrow’s leaders to lead through change, chaos and conflict.

Our partners include universities, seminaries, houses of worship, faith based and nongovernmental organisations, located in a range of the world’s most divided contexts. RCF is receiving unprecedented demand for our work and we are moving from a period of start-up to growth where there are exciting opportunities for the Foundation, our partners, and our team members. We are a close-knit team who support one another and are passionate about our mission. We look forward to welcoming new team members.

As RCF enters this exciting stage, there is huge demand for our support in a wide range of global contexts, and our key challenge is to ensure we have robust institutional capacity - systems and procedures - to attract and effectively administer growing levels of investment.

 As RCF attracts multi-year funding from a wider range of partners – including large grant providers and high-net-worth individuals - we need greater financial management capacity to ensure we are managing our resources responsibly and effectively. There will therefore be a strong focus on managing RCF’s finances – and strong experience in this area will be essential. There is also a focus on wider aspects of our operations and human resourcing. 

The jobholder will work closely with the Co-Director (Strategy and Organisational Development) receiving support and encouragement where required and always with the opportunity for personal growth and growing responsibility.

An exciting opportunity has arisen for a key individual to join the team at Basis Yorkshire. Basis is looking to appoint a Governance and Compliance Manager who is responsible for ensuring effective management of the charity’s compliance with all relevant regulations and standards, alongside providing support to the CEO.

This role requires a highly organised, detail-oriented, and proactive individual who can balance compliance responsibilities with the fast-paced demands of supporting the CEO in various capacities. You will work closely with the Service Managers, Finance team and the CEO to ensure effective, efficient and safe operations, ensuring compliance across the organisation. As well as support the organisation in the implementation, delivery and management of the service in line with service specification and funder requirements. You will administrate the board of Trustees, organising meetings, taking minutes, managing recruitment and induction.

This role involves sensitivity, effective response to high pressure situations and empathy and an understanding for sex workers and young people who have been sexually exploited or are at risk.

Support Team Manager (Maternity Cover)

Location: Remote
Salary: £32,500
Hours: 35
Department: Service Delivery
Job Type: Full time
Contract Type: Fixed Term Contract

About Us

Re-engage is a charity that is positive about older age and committed to fighting loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation. 

Our volunteers work together to create better communities and help to enrich the lives of our members. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age. Our vision is a world where no one is ever too old to make friends and enjoy social interaction. Our mission is to work within communities to end social isolation and loneliness in older people.

Job Summary

We’re looking for an exceptional person to join the Service Delivery team as the Support Team Manager. You’ll lead a passionate team of Support and Development Officers (SDOs) with a focus on matching older people and volunteers into our existing services and empowering volunteers to develop new ones. As an ideal candidate you'll be dedicated to ensuring that all areas of the charity’s work are consistent, clear, and empowering for older people and volunteers. 

You’re an experienced leader who is positive, resilient, data driven and who has the ambition and drive to grow our reach and to develop the effectiveness of our services. You’ll be solution focused, tech savvy, adept at identifying and removing barriers and at ease working to targets and deadlines in a fast-paced environment.

Reporting to

Head of Service Delivery and Volunteering

Responsibilities

• Leading, empowering, and developing a staff team that is motivated, data driven, highly knowledgeable, confident, and empowered to make decisions within their remit
• Identifying and overcoming barriers to growth, ensuring that all aspects of the support team’s processes are streamlined, effective and safe
• Responding to feedback, continuously reviewing, adapting, and adjusting the support team's procedures and working practices
• Ensuring that the team are thinking digitally and using data to influence their decision making
• Coaching the support team to scrutinise our CRM system to understand current priorities and to identify opportunities for new service development
• Collaborating and influencing colleagues across the wider organisation by promoting excellence and organisational effectiveness.
• Working alongside the Head of Service Delivery and Volunteering and the senior management team (SMT) to deliver the strategic plan
• Compiling monthly reports, ensuring that the SMT and the board of trustees have reliable information that feeds into all areas of decision making
• Empowering volunteers and older people to meet their own needs by promoting and supporting access to digital tools
• Working with KPIs such as: response times, matching rate, new service development and volunteer and older person satisfaction
• Co-leading SDO meetings and contributing to all-staff meetings
• Processing tea party group funds, ensuring that claims are made accurately and that volunteers are reimbursed within a timely fashion
• Leading and developing the annual volunteer reward and recognition programme, working with the Head of Service Delivery and Volunteering
• Co-responsibility for the effective organisation and handling of external enquiries and outgoing mailings
• Working with Engagement and colleagues in Service Delivery to ensure all staff are working to the same objectives and processes are as efficient as possible

Required Skills/Experience

• A motivational, positive and resilient leader
• Excellent interpersonal, written, and verbal communications skills
• An organised and methodical approach to work and excellent time management skills
• Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems   
• Enthusiastic about using technology to improve the volunteer and older person experience and to increase performance
• A clear understanding of safeguarding systems and processes
• A clear understanding of confidentiality and the implications of GDPR when working with volunteers and older people
• Self-motivated with the ability to work independently as well as collaboratively
• A strong understanding of the importance of record-keeping and CRM systems
• A commitment to an environment which promotes equality of opportunity and recognises and values diversity
• A commitment to Re-engage's ethos and values and a determination to always promote a positive image of the charity
• The ability to travel to national meetings, sometimes overnight
• An understanding of, and empathy with, the issues affecting older people who are isolated and lonely
• An interest in learning about loneliness, social isolation, and factors that have an impact on the ageing population

Benefits

• Home based working, with regular opportunities to meet colleagues face to face
• Competitive salary
• Generous annual leave plus bank holidays
• Working from home allowance
• Access to a BUPA cash plan
• Death in service insurance
• Opportunities for learning and development

How we recruit 

Diversity and inclusion are important to us. We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best. We understand that you may not meet every requirement listed, but if you feel you could make a valuable contribution to our charity, we encourage you to apply. You may be a great fit for this or another role.

We use the recruitment platform Hireful.  Using Hireful allows us to reduce unconscious bias and subjectivity, and candidates experience a more skills-based recruitment process which helps us to hire the best talent for our roles.

The application process includes an inbuilt anonymisation feature which removes identifiable personal data from your CV. To enable this please ensure your name you use on the application form matches exactly with that on your CV.

We also add competency questions to the process which asses your approach to real issues that you would face in this role. Each response is anonymised and reviewed separately by each hiring team member before the total scores are averaged to create a leader board of candidates. 

We would rather AI wasn't used for your answers as we want the real you, however we do reserve the right to reject applications if we feel the use of AI has been excessive.

The closing date is Sunday March 2nd at 11.59pm
Interviews will be held week commencing 10 March 2025

REF-219690

Location: London - Borough of Tower Hamlets in East London
Salary: £37,000 per annum
Job Type: Full time
Contract Type: Fixed Term Contract

The Role:

The Bromley by Bow Centre is funded by the Council to deliver the Home Energy Advice Programme (HEAP) to support households at risk of fuel poverty within Tower Hamlets. This includes delivering a programme to vulnerable residents in the community, with the aim of reducing resident energy usage, CO2 emissions, and financial expenditure on fuel bills.

The programme will encompass a dedicated home visits service providing health, wellbeing and energy efficiency advice. It will also include interventions and delivery of energy advice in the borough through a wide range of mediums, including events, a network of Energy Champions, frontline workers, a targeted communications campaign and an energy advice phone service.

As Contract Compliance Manager you will lead on the continued compliance, monitoring and financial management of the HEAP contract. You will maintain and manage relationship with the council and subcontractor SHINE. This will include regularly monitoring contract performance against key performance indicators (KPIs) and deliverables for both BbBC and SHINE to identify deviations from compliance standards. You will ensure that SHINE are delivering high quality, effective services in their core area.
As Contract Compliance Manager, you will have financial and project management responsibility for the operational delivery and ongoing development of the project managing and monitoring payment by result by establishing a robust monitoring and verification systems.

Home Energy Advice Programme (HEAP):

Tower Hamlets has one of the highest overall poverty rates in London and as per the 2021 Census had 11.2% of residents living in fuel poverty. Given the current Cost-of-Living crisis, this figure has likely increased. This is a key area of concern for residents, as in the Tower Hamlets Residents' Survey 2023, 50% of respondents indicated that they were concerned about paying fuel bills and 40% of respondents identified rising costs/interest rates as their most important concern.

The Home Energy Advice Programme will support households at risk of fuel poverty within Tower Hamlets with the aim to reduce resident energy usage, CO2 emissions, and financial expenditure on fuel bills.

The Programme consists of delivering:

• Front-end telephone service – triage callers, providing energy advice and referrals to home visits or for intervention measures.
• Deliver an affordable warmth home visiting service – dedicated home visits to some of the Borough’s most vulnerable households providing health, wellbeing and energy efficiency advice.
• Deliver energy efficiency interventions and behaviour change advice – install small interventions such as draught proofing, radiator reflector panels and energy monitors and advice residents on behaviour changes they can make to reduce their energy use.
• Deliver energy advice through a range of events at locations across the borough – have a presence at public spaces across the borough such as idea stores and food banks to offer energy savings tips and debt advice.
• Deliver training to volunteer Energy Champions - enable residents to deliver energy advice and build the capabilities of the community.
• Deliver workshops to frontline workers - upskill those in key services in identifying residents in need or at risk of experiencing fuel poverty and how to refer into the Service.

You may also have experience in the following roles: Contract Manager, Compliance Manager, Energy Programme Manager, Project Manager, Energy Efficiency Advisor, Sustainability Consultant, Contracts and Performance Manager, Programme Coordinator, Service Delivery Manager, Fuel Poverty Advisor, Partnership Manager, Community Engagement Manager, Energy Policy Analyst, etc.

REF-219 631

Patrons and Legacies Manager

Ref: LL/25/01

Part-Time - 28 hours per week (0.8 FTE), worked between Monday and Friday

£38,929.50 - £45,417.75 FTE per annum, plus benefits

St James’s Square, London SW1 (with flexibility in line with hybrid working policy)

About The London Library

For 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.

About the Role

We are seeking a Patrons and Legacies Manager to join our dedicated Development team.

In this pivotal role, you will:

· Oversee and manage the Library’s regular giving patrons programme - develop and implement strategies to maximise patrons’ income, retain and increase the number of patrons

· Oversee and manage the Library’s legacy giving programme, develop and implement strategies to promote legacy giving, steward legacy pledgers and grow the number of legacy pledgers

· Support with the management of international giving programmes including leading on the US patrons programme

About you

You will have:

· Demonstrable experience of fundraising from individual donors

· Demonstrable experience of donor or patron management and administration, legacy management and an understanding of legacy giving, preferably within a cultural organisation

· Ability to work with absolute discretion, confidentiality, tact and diplomacy

· Excellent communications skills, with meticulous concern for detail and accuracy, able to convey information orally or written in a clear, concise, and friendly manner, and present effectively to groups of people

· Ability to work independently or supportively as part of a team, facilitating and co-ordinating work of others to achieve common goals.

· Be competent in the use of specialist fundraising/membership software and familiar with the Library’s CRM, MS Dynamics, learning new systems quickly

Personal attributes include:

· Self-motivation and confidence, presenting a positive and professional image at all times

· Flexible and adaptable to change, with the ability to play a proactive role in a small office

· Pleasant, approachable and helpful, even under pressure

Why join us?

The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you.

If you have the expertise to deliver a great patrons and legacies management experience and are passionate about using your skills to contribute to the development of The London Library, we want to hear from you!

To apply

Please visit our website via the link and complete an application form including the Library's equal opportunities monitoring form.

CLOSING DATE: Sunday 2 March 2025 @ midnight

INTERVIEWS: week commencing 10 March 2025

Please note:

We can only consider candidates with the current right to work in the UK.

We reserve the right to shorten or extend the closing date of any position where a high or low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

Highway Vineyard Church is a growing multicultural church in the Borough of Newham in East London. We are a multisite church seeking to contagiously and compassionately demonstrate and communicate the love of Jesus to the people of our city.  

This is an exciting time of change and growth at Highway Vineyard church and we are currently putting together an ambitious five year plan.  The Operations Manager's main goal is to help us turn our vision into action!  

We are seeking an experienced and highly organised individual to join our staff team. This is a broad, operational, and strategic senior role that will involve overseeing all of the church's operations in a way that best enables the growth of God's kingdom. The successful candidate will play a crucial role in ensuring the smooth running of our operations by managing logistics for our multisite church, providing administrative, financial and HR support, and serving as an integral part of our staff team. The ideal candidate will bring strong organisational skills, attention to detail, and a servant-hearted leadership approach.

It is an occupational requirement that to deliver on our charitable purposes, you must be a passionate disciple of Jesus Christ, demonstrating personal growth and accountability , with a commitment to the Christian vision, mission and ethos of Highway Vineyard church

We are recruiting to a unique specialist housing support project (Ashraya Project) for Male victims of domestic abuse. We have an exciting opportunity for a Domestic Abuse Service Manager - Housing and Immigration Specialist to support Male survivors by leading this pan London Service. This role is a hybrid working role and is based at our London office close to Old Street tube station, for a minimum of one day a week and home working, subject to operational demand.

Do you want to join a committed and inspiring team? Do you want to help make a real difference every day?

Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?

If yes, then we'd love to hear from you

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression
• Clinical supervision and group reflective practice

About the role:

This role is home and office based, with travel throughout London. As a Domestic Abuse Service Manager - Housing and Immigration Specialist you will: -

• Lead on the development of responses to the needs of male victim/survivors with housing and immigration needs within London and the development of relationships with partner agencies in this area.
• Effectively manage and develop a high quality, innovative and pro-active domestic abuse team.
• Ensure that the service prioritises the safety, security and dignity of service users and their children

You will need:

• A passion for working with victim/survivors and a thorough understanding of domestic abuse and its impact.
• Knowledge of the issues facing men, women and children affected by violence against women and girls along with the ability to identify victim/survivor individual needs
• Have a thorough understanding of migration and asylum routes inclusive of international and UK law and rights and the procedures for applying for refugee/asylum status in the UK
• Experience of working with housing agencies or in a housing setting in the context of domestic abuse to provide advice
• A thorough understanding of the dynamics of domestic abuse and harmful practices and its impact specifically on men but inclusive of the significant impact on women, children, families, and communities.
• Experience of managing a team delivering front line support to victims or domestic abuse or vulnerable people to a high standard
• To be non-judgemental, non-directive and anti-discriminatory with an approach to empowering victim/survivors of domestic abuse
• The ability to speak Sylheti/Bengali, Hindi, Urdu, Tamil, Turkish, Kurdish, Polish, Gujarati, Somali, Yoruba, Akan, French, Lingala, Igbo or Arabic is desirable.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Department: People

Contract Duration: 18 months

Location: Blended between office and home (England and Wales). Time in office negotiable

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Volunteers are at the heart of how we deliver the Citizens Advice service. There are currently 14,000 volunteers involved in the delivery, running and governance of our service. We’re currently part way through an exciting transformation programme for volunteering at Citizens Advice, working in collaboration with stakeholders across our network to adapt and evolve our volunteering offer to ensure volunteering can continue to play its fullest role in our mission.

Our volunteer recruitment transformation project is a priority work stream in the overall transformation programme. The project aims to build a more robust journey for potential volunteers through the national website via the implementation of a volunteering application system, making it easier for people to apply to volunteer and for us to efficiently direct volunteer resources to where they’re most needed within our federated service. This, in turn, will lay the foundations for us to deliver higher-profile volunteer recruitment campaigns to raise the profile of Citizens Advice as a great place to volunteer and drive up the number and diversity of our volunteer applicants. This work is more important than ever as more and more people are coming to us for help.

We’re looking for a Volunteering Systems & Recruitment Officer to support the delivery of this exciting project. Working closely with the Head of Volunteering and a Senior Delivery Manager, you’ll use your volunteering expertise to inform the successful development and implementation of the new system.

Working alongside a Senior Delivery Manager and bringing in support from expert external agency(ies) as required you’ll use your strong project management skills to support effective delivery of the remaining project phases. This includes procurement, set-up, testing and roll-out of the new system. You’ll use your excellent stakeholder engagement skills to ensure effective engagement of stakeholders across our network throughout the project lifecycle. You’ll work closely with colleagues in the Brand and Marketing team to design and develop promotional campaigns for volunteering to increase the volume and diversity of volunteer applications.

You’ll be part of a friendly, supportive and committed team with the opportunity to make a real impact on the delivery of our services at a time when they’re never more needed.

Please apply with your CV and cover letter detailing the below essential criteria

• Supporting system development and roll-out, preferably in a volunteering context.
• Excellent knowledge of good practice and customer experience in volunteering.
• Excellent stakeholder management experience and skills.
• Confident and comfortable working autonomously and developing own workload to meet agreed milestones and outcomes.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people who turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

Job title: Senior Manager, Team and Operations (maternity cover)
Reports to: CEO
Line manages: Membership Manager, Meetings and Events Manager, Communications Manager, Team and Office Assistant
Hours of work: Full time
Salary: £43,000-£48,000 based on experience
Location of work: Office based for Tuesday to Friday, option to work at home on Monday
Job type: Maternity cover – to start as soon as possible, and for an initial term ending 16th March 2026

Job summary

RSTMH is a global society of over 2,000 members and Fellows based in more than 100 countries, run by a small and efficient team. This role oversees the team and office operations, supports the Chief Executive (CEO) and has responsibility for the success of key areas of the work of the society – membership, meetings and events and communications.  

Our activities include organising events, supporting our members and networks, publishing two journals, providing medals and awards, running an Early Career grants programme, being a tangible part of the tropical medicine and global health network, and carrying out day to day office work.

This role will report to the CEO and is full time and office based, with a current trial for Mondays working at home. It has overall responsibility for the efficient and cost-effective operations of the RSTMH office, team systems and team wellbeing. The role also involves the line management of the roles of Membership Manager, Meetings and Events Manager and the Team and Office Assistant.

Key responsibilities

• Ensure the operations of RSTMH run as smoothly as possible
• Oversee the finance processes for the RSTMH Team and Board. 
• Line management of the Membership Manager, Meetings and Events Manager and Communications Manager and Team and Office Assistant, and the success of the alignment of these areas
• Oversight and management of public face of RSTMH on the phones, email, and face to face.
• Direct responsibility for developing and maintaining team planning tools, including those needed for the CEO and Board
• Attend and assist with UK events for RSTMH and our partners
• Overall responsibility for the management of RSTMH Student Ambassador Programme, support of Country Ambassador and Regional Ambassador programmes, office volunteers and partner internships
• Develop and deliver tailored communication strategy for groups of RSTMH member volunteers
• Oversee management of stock control system for RSTMH resources and marketing
• Support the CEO to manage the work and requirements of the RSTMH Board and Committees
• Support CEO with desk research and other projects as required
• Oversee administrative support for key RSTMH activities and provide assistance when required Oversee the management of the RSTMH office environment including the kitchen, meetings rooms for hire, office space
• Manage all relevant relationships with key suppliers
• Oversee the RSTMH Health and Safety Policy, Risk Assessments and assist with other HR policies
• Other support for the office, team and CEO as required

Job specification

• Commitment to RSTMH and passion for our work
• Meticulous attention to detail
• A self-starter, excited to try new things
• Well-presented and articulate
• Sound relationship builder
• Line management experience and a commitment to developing the skills of those managing
• IT literate
• Experience of working with relational databases and websites
• Numerate
• Good communicator, able to get on well with people of all levels
• Organised and able to juggle multiple priorities
• Demonstrable time management skills
• Open and flexible to embrace new areas of work, without the need for ongoing supervision

We will be interviewing for this role as soon as applications come in, and may finalise recruitment before the closing date of 28th February.

Please click the apply button and send your CV and a covering letter stating how your experience and knowledge meets the job specification, it will be sent automatically to us.

No agencies please.

Role Summary

The Head of Apprenticeship Operations and Delivery sits at the heart of Ada’s apprenticeship programmes. They are responsible for the operational delivery of Ada’a apprenticeships across all sites, leading a cross-regional team to manage and deliver the compliant systems and processes required for exceptional apprenticeships, and oversee communications and support functions. The role is centred on the apprentices’ and employers’ experience and works closely with Ada’s central operations team.

Key Responsibilities and Accountabilities

• Leadership of apprenticeship operations: Lead on all operational matters, including leading and line managing the delivery and compliance staff. This includes: recruiting and inducting team members; holding 1:1s; setting objectives; setting priorities; reporting on key metrics; and identifying and recommending improvements.
• Systems: Lead on ensuring the systems and processes necessary for degree apprenticeship delivery are in place, collaborating with the central data and impact teams to transition to a new CRM and learner record management system.
• Enrolment and onboarding: Manage the process for the admissions, enrolment and onboarding of apprentices, and work with the Apprenticeship Partnerships team on the onboarding of new employers.
• Delivery logistics: Enable effective delivery of apprenticeship training, working through the team to ensure the smooth running of induction and delivery weeks. This includes liaising with site staff, teaching colleagues and skills coaches, and managing logistics for in person delivery.
• Apprenticeship compliance: Work with the team to ensure that Ada’s programmes are compliant with the latest funding rules, including:
• The collection and storage of necessary documentation during enrolment
• Management of the online Apprenticeship Service
• Establishment and maintenance of compliant templates for training plans and apprenticeship agreements
• Quality Assurance of data collected for submission to the Individualised Learner Record (ILR)
• Monitoring of work output of other apprenticeship teams to ensure compliance E.g in setting training plans and establishing off the job hours.
• Apprenticeship funding: Work in partnership with the Finance Team on the planning and reconciliation of apprenticeship funding
• Apprentice enquiries: Deliver an efficient system to manage apprentice enquiries, allowing them to be dealt with in a timely manner and delivering excellent customer service.
• Communications to apprentices: Oversee cohort wide communication of programme information, ensuring apprentices are equipped with clear and timely details about their courses, including but not limited to apprentice handbooks, delivery dates, venue details and how to access support.
• Data and reporting: Ensure effective apprenticeship data management, and work closely with the Impact and Information team to ensure that all data reporting is integrated into Ada's core online systems wherever possible
• The apprentice experience: Place the apprentices’ experience at the heart of operational delivery, ensuring the delivery of excellent customer service, and taking into account the needs of Ada’s apprentices at each stage of their journey.
• Health, safety and wellbeing: The Apprenticeship Operations team has a shared responsibility with the other teams within apprenticeships to ensure the health, safety and wellbeing of apprentices. You will collaborate with other colleagues, in particular the central college operations team (including site managers), the college safeguarding team (Designated Safeguarding Lead (DSL) and deputy DLSs), and skills coach team, to ensure the highest standards of provision and support, in the areas of: first aid provision, risk assessment, safeguarding of learners, fire safety, and wellbeing support. 

PERSON SPECIFICATION

The ideal candidate will be a highly organised and experienced individual with a proven track record in learner management and a strong commitment to delivering exceptional learner experiences.

The full details of the Essential and Desirable Criteria are outlined in the accompanying Job Description

Safeguarding

Ada, National College for Digital Skill is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. The successful candidate will be required to have an Enhanced Disclosure and Barring Service (DBS) check and references will be sought from previous employers prior to commencing employment. Other related pre-employment checks appropriate to the post will also be carried out.

We care about equity, diversity and inclusion

Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths.

Applicants with disabilities

Ada is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please contact us.

Sponsorship

Sadly, we are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

At TLG, we’re passionate about building an exceptional staff team that love making a difference to struggling children across the UK. We are continually on the lookout for great people to journey with us and join our vision. An exciting new opportunity has arisen for a graduate to train up in the specialism of Executive Support, who would consider a career in this profession. The EA to the Chief Executive is an integral and trusted role right at the heart of the action. We are looking for someone who is excited about helping senior leaders with executive tasks, operations, organisational efficiency, problem solving, the ability to react and pivot as things change.​

The successful candidate will have a natural leadership gift, will be comfortable with challenging the status quo, and be able to lead up and across the organisation with heads of departments and directors, to deliver the strategy and agenda that the Chief Executive & Executive Director are working towards. They will be trained in all aspects of executive support, working closely with the Head of Executive Strategy. TLG is interested in an individual that has a proactive instinct to fulfil the role successfully, to anticipate the needs of senior leaders, and provide effective problem solving ahead of issues emerging, with a relational approach who can partner effectively and negotiate well across the team at all levels.​

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Full Time, 37.5 hours per week

Closing Date: 27th February 

Initial Interviews: 5th March Online

Final Interviews: 10th March at our National Support Office in West Yorkshire

Exciting opportunity for a dynamic and experienced Charity Retail Operations Manager to manage the operations of our two charity shops - both working in the shops and administratively, while ensuring a successful experience for our student learners (aged 16-25) with learning differences.

Harington is an Ofsted-regulated Independent Training Provider based in north London, this academic year supporting 53 young people with learning differences. We specialise in employability skills in retail and horticulture. Our two charity shops, in Highgate and Hornsey, provide income for our charity and work experience placements for our students.

We are seeking a highly driven, enthusiastic and experienced Charity Retail Operations Manager to lead both shops, manage stock, finances, health and safety, and drive growth.

The role requires experience in retail, ideally working with young people with learning differences, alongside strong leadership and commercial skills.