Programme Support Officer Jobs in Cardiff, Wales
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Communications Manager
Team: Supporter Experience & Engagement
Location: Hybrid (split between home-working and one of our offices - based in London, Cardiff or Edinburgh)
Salary on appointment: £31,760 - £34,936 per annum*
*This role sits within a pay grade with a pay range of £31,760 to £47,640. The salary on appointment will be set at the lower end of the pay range, to a maximum of 10% above the base salary, depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
About us
The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking.
It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way. So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature.
Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors.
Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.
Purpose of Role
This role takes a data-led approach to maximising the impact of our communications to raise the profile of the organisation and achieving business outcomes through strategic communication and marketing efforts.
The role holder will work alongside the wider Communications & Campaigns team to deliver agreed GB-wide communications and manage nation-specific communications as part of an integrated and coordinated programme of communications.
The role holder has an innate connection and understanding of the Welsh context and can adapt and deliver national issues to local audiences, as well as bringing our work in Wales to a national audience across multiple channels.
Key responsibilities
Communications planning
- Work closely with the Ramblers Cymru team to stay abreast of projects and local issues.
- Work with the Strategic Communications Manager to lead a structured communications planning process that ensures key audiences are receiving timely communications in line with their needs, via appropriate channels (GB-wide or nation-specific). A key part of this process will be sequencing to ensure that audiences are not overwhelmed by multiple/fragmented messages.
- Work closely with the broader communications team to develop strategically aligned messaging and campaign assets for both GB-wide and nation-specific communications activities and advocacy campaigns.
Communications Delivery
- Project manage and deliver GB-wide and nation-specific communications activities across owned, earned and (where relevant) paid channels, including managing timeframes and budgets, mobilising other teams, seeking collaboration opportunities with external partners, setting and measuring KPIs
Channel management
- Work in partnership with the Member & Supporter Experience team and the broader communications team to plan and deliver GB-wide and nation-specific member and volunteer communications.
- Work in partnership with the Social & Community Officer to present aligned messaging to our audiences, to drive engagement with our posts and to grow the reach of our GB-wide and nation-specific social media channels.
- Work in partnership with the Website Officer to present aligned messaging to our audiences and to maximise the impact of our website and digital marketing to grow our supporter base.
- Work in partnership with the PR & Media Officer to maximise the reach and impact of our public relations across our target audiences in England, Scotland & Wales.
Content Development
- Work in collaboration with the wider Communications & Campaigns team to source and produce communications materials and assets (photos, stories, videos, graphics etc) that can be used on GB-wide and nation-specific channels to help build the Ramblers brand and relevance to our target audiences
Data analysis and reporting:
- Monitor and analyse communications performance using key metrics and data insights.
- Prepare detailed reports and recommendations to inform future campaigns and strategies.
Innovation and improvement:
- Apply data insights to shape and improve channel strategy and tactics, using a test-and-learn approach.
- Stay current with industry trends, best practices, and emerging technologies to continuously enhance campaign effectiveness.
- Implement feedback and lessons learned to refine and improve campaign strategies.
Other
- Undertake such other duties as may be required of the post.
- Engage and proactively develop excellent working relationships across the organisation.
This job description will be reviewed in conjunction with the postholder to ensure successful delivery of our goals.
The Person
Knowledge and Experience
- Ability to develop and implement effective communications activities aligned with organisational goals.
- Proficient in the Welsh language. As a minimum be able to review copy provided by a translator. Ideally able to write Welsh copy from scratch and conduct media interviews in Welsh.
- Proven experience in managing and executing successful paid and no cost/low-cost communications campaigns, preferably within a non-profit or advocacy/campaigning organization.
- Multi-channel communications and marketing experience including PR, social media and digital
- Experience of writing for different audiences ensuring key messages are delivered in the brand tone of voice
- Strong skills in creating engaging content across various media platforms.
- Proficiency in analysing campaign performance data and deriving actionable insights.
- Excellent verbal and written communication skills for effective stakeholder engagement and public relations.
- Ability to work collaboratively with cross-functional teams and external partners.
- Strong organisational skills with experience in managing multiple projects and deadlines.
- Experience of working with volunteers
- Understanding of the importance of 360° branding to ensure that everything we do across our comms and our activities helps build the brand
- A broad understanding of copyright and data protection laws.
Personal Attributes
- Interest in walking and engaging people with the outdoors.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
- Resilient with the ability to work under pressure and to tight and competing deadlines.
- Flexible and able to work independently and collaboratively as part of a team.
- Drive to do a great job and to keep delivering stronger results.
The Ramblers promote diversity and welcome applications from all section of the community.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
Vision
We are committed to building a society which enables people who draw on social care to live fulfilling lives.
The role:
A great opportunity for you to join our small friendly team and make a real difference to people’s lives by:
· Playing a pivotal role in providing operational and strategic leadership in the financial management of SCIE
· Leading the Finance Team on all aspects of SCIE’s day-to-day financial operations to ensure financial health, long-term sustainability and compliance with polices, charity legislation and other relevant financial standards
· Leading on the process of preparing and setting budgets, financial forecasting and reporting, liaising closely with the Director of Finance and Corporate Resources and budget holders as appropriate
· Lead on the timely preparation and production of the monthly management accounts, ensuring income and expenditure is recognised accurately with appropriate, supporting audit documentation in place
· Lead on the critical undertaking of required financial due diligence approval checks against the raising of our client sales invoices, monthly payroll submissions, fortnightly BACS runs, cash flow management and bank reconciliations
· Leading on SCIE’s annual external audit, including the preparation of our statutory accounts, ensuring compliance with all relevant charity legislation, regulations and financial reporting standards
What we are looking for:
· Achievement of a recognised, fully qualified professional Accountancy qualification (for example, ACA, ACCA, CIMA or equivalent)
· A dynamic and experienced individual, with proven experience in a senior financial management role, ideally within the charity sector
· Proficient in preparing, analysing and presenting financial statements (income statement, balance sheet and cashflow statement).
· Excellent communication and interpersonal skills, including the ability to explain financial processes to non-financial staff.
· Strategic thinker with a proactive approach to problem-solving and decision-making
· Proven IT skills, including a high-level proficiency in Microsoft Office packages, with a strong knowledge of Excel’s functions and formulas
· Proficient in financial management software and tools
What we offer in return.
We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service.
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Internal Communications Officer
We have an exciting opportunity for an Internal Communications Officer to join a dynamic and ambitious team, delivering the best work of your life for people affected by stroke.
Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
Position: POD36 Internal Communications Officer
Location: Home-based, UK, Nationwide (However, frequent travel will be required as part of this role (it will include team meetings to London and Birmingham)
Hours: Full-time, 35 hours per week (flexible working available)
Salary: Circa £30,700 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance with where you live)
Contract: This is maternity cover until 31 December 2025
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: Sunday 29 September 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: week commencing 14 October 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The People Experience Team describes, influences, and grows our culture and experience here. It’s at the heart of what we do, and our values express how we go about our jobs every day.
As an Internal Communications Officer, you’ll partner with colleagues to design, curate and craft great internal communications for volunteers and staff to drive a great experience.
You will:
· Write clear, transparent and accessible messages for different audiences to help staff and volunteers get what they need while volunteering or at work.
· Be an expert in using our network of internal communication channels (including Viva Engage, Teams, Zoom, DotDigital and an intranet) encouraging staff and volunteers to connect with, and feel connected to, the charity, our strategy, and our work.
· Respond to general queries such as technical fixes, proofreading, improving channels, pulling reports, while working at pace.
· Collaborate and coach others to understand the real problem or opportunities to help them achieve their communication goals.
About You
You’ll have:
· Experience working in an internal or external communications team.
· Experience using a wide range of internal communications channels to engage a large/multi-team and remote working workforce.
· Excellent writing skills, using audience understanding and insight to craft messages.
· The ability to develop, design and execute an internal communications plan to meet people’s needs.
· An understanding of workplace culture, experience and communication principles.
· An understanding of coaching techniques to help others find solutions.
To fulfil the role, you must be resident in the UK and have the right to work in the UK.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
Stroke Association
Finding strength through support
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke.
We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.
You may also have experience in areas such as Internal Communications, Communications, Marketing and Communications, Digital Communications, Marketing, Communications, Marketing and Communications, Digital Communications, Internal Communications Officer, Communications Officer, Marketing and Communications Officer, Digital Communications Officer, Marketing Officer, Communications Officer, Marketing and Communications Officer, Digital Communications Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Civitas Recruitment are delighted to be working with a fantastic charity that works in lower- and middle-income countries to implement waste management and recycling programmes that reduce climate emissions, creating livelihood opportunities for vulnerable communities. An exciting opportunity exists for a Communications Officer to join the team. As Communications Officer, you will support increased revenue and showcase the impact of the charity’s programmes and their stories of partnership with funders and structures in the countries where the charity work. This is a part-time (3 days per week), permanent role, home based within the UK with some potential international travel. £19,200 per annum for 3 days work per week.
Who are we looking for?
Ideal candidates will have a minimum of 4 years’ experience in a communications role (or related field) along with excellent written skills. You will be working to develop press releases and build relations with relevant contacts and journalists and as such we require excellent communication and networking skills. You will have a strong track record of delivering engaging social media content across different channels and audiences to support organisational priorities. Experience of using creative software such as Illustrator, Premiere, Canva and Photoshop will be an advantage as well as possessing basic video editing skills. Knowledge of and experience of working with international non-profits or a comparable organisation or knowledge of issues linked to the charity’s work in either the waste management, environmental and climate change would be highly desirable however it is not essential for the role.
If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis and roles may closer earlier than initially indicated.
About Us
Founded in 2007, KHULA Education is an award-winning South African NGO working in partnership with rural schools and underserved communities in deep rural South Africa to ensure children and youth can access a quality education and economic opportunity.
Over the past 17 years, KHULA has transformed schools that were previously failing into schools that compete at the national level; supported hundreds of young people to access tertiary education opportunities; and helped hundreds more on the path to employment. Each year, we support over 6,500 children, youth and more than 300 teachers.
About the Role
We are seeking to recruit a creative and ambitious Fundraising and Communications Officer.
As our reach and impact has increased significantly in recent years, so has our income, and this new role has been created in response to that demand. This is an exciting opportunity for a fundraiser who wants to widen, or consolidate, their knowledge and experience of fundraising, in an international context, as well as gain communications experience.
We are a very small team so the role will cover a breadth of funding streams, with a particular focus on Trusts and Foundations, High Value Donors, and Events, both special and community. It is therefore important that you have excellent writing and interpersonal skills, and solid experience of crafting successful funding applications. You will also need excellent planning and organisational skills.
The role can, to some extent, be shaped by the skills and experience of the successful candidate, but it is likely to include the following responsibilities.
Key Responsibilities
- Steward, retain and grow the support of our existing donor portfolio: KHULA has an existing portfolio of donors including trusts, foundations, corporates, major donors, individual and regular givers, the majority of whom are based in the UK or South Africa. Alongside the Director of Fundraising and Communications, the post holder will be responsible for managing these relationships, including bespoke reporting for trusts and major donors and taking responsibility for their own portfolio of donors.
- Donor prospecting and new business: researching and generating new donor leads as well as acting on opportunities provided by our Board and others, converting prospects into supporters of our programmes.
- External communications: working alongside the Director of Fundraising and Communications, assisting in the creation of our quarterly e-newsletter and the Annual Report, managing our social media channels, in addition to other ad hoc external communications.
- Events: supporting our community and events fundraisers and assisting with the organisation of occasional special events, alongside Board members.
- Fundraising innovation: assisting in the development of creative campaigns to increase donations/recruit lapsed donors, developing products and offerings.
- Financial management and admin: maintaining our donor database and contributing to fundraising budgets and forecasts.
Person Specification
Experience of working in a smaller charity and team is beneficial as this is a very hands-on role, covering a wide range of responsibilities.
We are particularly interested to hear from candidates who demonstrate most/all of the following attributes:
- A proven, demonstrable track record of submitting successful funding applications.
- Experience in successfully fundraising from one or more of trusts, foundations, high value donors and corporates.
- Experience of community and events fundraising, including promoting events and supporting participants.
- Excellent communication writing skills.
- Personal or professional experience of a range of social media channels.
- Good IT Skills (Microsoft Office, Mailchimp, CRM systems (we use Donorfy))
- Self-motivated and able to work autonomously with a largely virtual team
To apply, please submit:
Your CV
A cover letter explaining your suitability for the role and motivation for applying
A successful funding application that you were responsible for creating
Please note, this role will be based in the UK and you must have the right to live and work here.
The client requests no contact from agencies or media sales.
As HR Business Partner, you will play a strategic role, acting as a partner to the senior leadership to enable us to deliver as effectively as possible to people with ME. Many of our 35 colleagues have direct experience of ME and, as an ME organisation, we work hard to ensure that we provide reasonable adjustments and support to enable them to make the valuable contributions they do. You will work closely with the Management Team to drive this work. You will need to develop a deep understanding of the organisation and our work, build strong, effective relationships with our colleagues and bring expertise to the various HR functions and strategic business support areas.
Key Duties
People & Culture Strategy
- Work with the senior leadership to deliver the People and Culture and the Equity, Diversity and Inclusion Plans that enables the delivery of organisational goals
- Drive consistency of the implementation of the Plans
- Work with the senior leadership to review data, analyse trends, providing data-driven solutions/decisions to support cultural development. Use ongoing analysis to test the effectiveness of People and Culture interventions and processes within the organisation
- With senior leadership, manage talent and succession planning
Human Resource Management
- Provide first point of contact HR advice and support to colleagues and line managers, ensuring all instances are recorded appropriately
- Manage the compliant use of, and be first point of contact for, colleague queries on the HR IT System (currently BreatheHR)
- Support HR investigations and line managers with grievances, disciplinaries and other similar matters, recording meeting minutes and agreeing next steps.
- Liaise with the Federation of Small Businesses (FSB; provides insurance and employment legal advice) on complex HR cases that require external input, either on behalf of or alongside relevant line manager(s)
- Oversee all HR policies and procedures, being guided by relevant internal data and industry best practice, and ensuring they are regularly reviewed
- Complete all required administrative tasks for new starters and colleagues leaving the organisation
- Processing and managing of maternity, paternity, and adoption in line with policies and best practice
- Running of monthly HR reports, to include sickness auditing and dissemination of relevant data to CEO and line managers, if required
- Scope, plan and book/deliver appropriate training across the organisation and for individual employees where necessary
- Managing the recruitment lifecycle, which is to include advertising of vacancies, screening of applicants, interview diary management, referencing and document checks, onboarding coordination
- Manage and administer all changes to contractual terms and conditions with appropriate paperwork disseminated to relevant parties
- Oversee HR support for volunteers, including Trustees and Sub-Committee Lay Members
- Oversee the organisation ‘Wellbeing Weekdays’ programme (a monthly programme to support colleague contact and wellbeing)
- Support change management processes
Business Support/Compliance
- Contract management for Employee Assistance Programme
- Contract management for IT
The client requests no contact from agencies or media sales.
Position: Customer Services and Central Administration Officers
Type: Full time 35 hours per week
Contract: Permanent
Location(s): Office based in either London, Cardiff, Edinburgh or Belfast - with the flexibility to work remotely 1 day per week.
Salary: Starting from £25,791 per annum plus excellent benefits
Salary Band and Job Family: Band 1*, Charity
*you’ll start at our entry point salary of £25,791 per annum, increasing to £27,403 after 6 months service and satisfactory performance and to £29,015 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers. We are looking for three motivated and friendly Customer Services and Central Administration Officers to join our team and provide outstanding customer support.
As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.
Please note: We currently have 3 vacancies; 1 based in our London office, the other 2 based from our offices either in London, Cardiff, Edinburgh or Belfast. Please specify your preferred location in your covering letter.
Closing date for applications: 9:00 on Monday 30 September 2024
Anticipated interview date: Week commencing Monday 7 October 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Could you help decide how National Lottery money supports communities?
The National Lottery Community Fund has an exciting opportunity for 18–30-year-olds that are passionate about making a positive difference for their communities.We are looking for one young representative to join each Country Committee in England, Northern Ireland, Scotland and Wales.
As the largest funder of community activity in the UK, we’re trusted to turn money raised by players of the National Lottery into game-changing grants across the UK. Working within and alongside communities, we respond to their unique needs and opportunities, keeping our decision-making local. And we are determined to focus on the areas of greatest need, meeting communities where they are, as they are and helping them to tackle poverty, disadvantage, and discrimination.
Country Committees help to shape the strategic direction of The National Lottery Community Fund with a focus on the four missions: supporting communities to connect, supporting environmentally sustainable communities, enabling children and young people to thrive, and enabling people to live healthier lives.The primary role for Committee members is to use their knowledge and strategic thinking to help provide the direction for The National Lottery Community Fund, make decisions on large funding applications and be an ambassador for the Fund.
This is an exciting time of significant renewal at the Fund following the launch of our new strategy, ‘It starts with community’, setting a new direction to 2030. We are committed to helping children and young people to thrive by ensuring they are part of decisions that affect them and their communities. We are therefore seeking 18-30-year-olds who will bring a broad range of knowledge, skills and lived and learned experience of being a young person in today’s society.
How to apply
Please apply by uploading your CV and providing an 800 word statement evidencing the criteria below to help us understand how you stand out against other applicants to represent your peers on our Country Committee?
The Criteria
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Youth leadership: Understanding of the needs of young people and experience of representing the voices of young people in a leadership/ Governance role
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Country context: Interest in your country’s political, social and cultural landscape and the role of the voluntary and community sector in it
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Communication skills: confidence in verbal, written and listening skills in situations where prioritising and sometimes challenge will be required
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Decision making: The ability to understand complex issues and make decisions by considering competing demands
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Relationship management: Ability to nurture, develop and promote effective relationships and communication with committee members, senior leaders and community organisations with a strong commitment to equity and inclusion
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Representing the Fund: Experience of representing an organisation or something similar and willingness to represent the Fund at public events with a commitment to the principles of holding a public post
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Equity Diversity and Inclusion: Understanding and commitment to achieving equity, diversity and inclusion and its advancement in the context of a public body and a funder
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Governance: Awareness of the importance of governance frameworks in line with The National Lottery Community Funds strategy and public responsibility
Important Information
Agreement: This is a non-executive role requiring a time commitment of around 2 days per month (although this may vary from month to month) and is for a term of two years.
Salary: The role is remunerated at a rate of £5,232 per annum, following completion of the compulsory Young Trustee Movement 6mth Board Boost Programme which starts November 2024. Please see further details in pack. [This £3000 training is paid for by The National Lottery Community Fund]
Closing date: Sunday 13 October midnight
Interviews: Week commencing: 21 October
Board Boost Programme: Six x 2-hour meetings from November – April
Committee start date: March 2025 (following completion of Board Boost Programme)
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Here at Action For Humanity (AFH), we are looking for an Advocacy & Policy Manager to join us. You will join us on a full-time basis and in return you will receive a competitive annual salary of £40,000 to £45,000. This role is remote but based in London.
AFH is an NGO that provides aid and assistance to people affected by natural and man-made disasters. Our vision is a world of crises-resilient communities. Our mission is to mobilise and respond to emergencies and critical needs through humanitarian, development and peace-building action, helping affected communities survive, recover and build a better future.
AFH has taken a leadership role on advocacy for the ongoing conflict in Gaza and has a long history of being a thought leader on the humanitarian crisis in Syria. In order to help achieve this goal, AFH is recruiting an Advocacy & Policy Manager, where the successful candidate will report directly to the Director of Communications, manage and strengthen AFH’s advocacy campaigns, and develop and build networks to support our advocacy efforts. The Advocacy & Policy Manager will also be the focal point between the organisation and policymakers, in the UK and beyond.
The Advocacy & Policy Manager will advocate the humanitarian needs stemming from the crises in Gaza, Syria, Yemen and other contexts in which the organisation works. They will convey the voice from the ground, to various external audiences, and will build a presence there to promote the organisation’s work, which is rapidly evolving and is entering newer phases.
Your accountabilities as our Advocacy & Policy Manager will include the following:
Building external relations
- Lead on creating and executing an Advocacy strategy and relationship-building plan to ensure AFH is well connected and respected amongst key stakeholders including politicians, policy makers, governing bodies, other NGOs, etc. Regularly seek new opportunities to enhance external relations.
- Represent AFH in advocacy meetings, humanitarian coordination and other forums, conferences, events, and working groups, leading as many as possible.
- Build and maintain AFH’s relationships with influential people and authorities, including politicians and Governing bodies. Facilitate supporting regular and meaningful engagement with them.
- Build and maintain relationships with regional advocacy groups in and around Palestine, Syria, Yemen and other contexts.
- Position AFH as influential in public debates on Palestine, Syria, Yemen and other countries where AFH works, making AFH a resource for journalists and other key stakeholders covering related issues.
- Keep abreast of regional advocacy groups in and around Palestine, Syria, Yemen and other contexts.
Supporting internal stakeholders
- Guide and advise AFH’s head and field offices on advocacy issues and trends.
- Support our field offices with Advocacy capacity building and enhancing business development, partnerships, and institutional funding.
- Support the head office with enhancing business development, partnerships, and institutional funding, through targeted external stakeholder engagement and improving the technical branding of Action For Humanity in the eyes of potential partner institutions.
- Identify advocacy opportunities by working with the wider Communications and Marketing departments in the writing, editing, commissioning and disseminating of press-releases, op-eds, statements etc., to secure coverage of the organisation’s work across the media spectrum.
- Collaborate with the Marketing team to create interesting and engaging multimedia content to ensure the organisation’s marketing and brand strategies incorporates our advocacy position.
- Provide analysis to the CEO, Director of Communications and other stakeholders, including inputs and talking points for meetings, as required.
- Promote a principled approach to advocacy, policy and external relations among relevant internal stakeholders, and ensure that external messaging is evidence-based and driven by field realities.
General
- Closely monitor the evolving humanitarian and political context in the Middle East, Asia and Africa, particularly where AFH currently operates, and disseminate written and verbal updates and analysis in a timely manner to internal and external stakeholders.
- Produce high quality public and private policy and advocacy materials including letters, briefing notes, position papers, and advocacy reports.
- Build up AFH’s advocacy work in relation to domestic programmes.
- Promote the advocacy positions of the Syria Relief brand as well as the Action For Humanity brand.
What we are looking for in our Advocacy & Policy Manager:
Education
- Degree (or equivalent) in relevant field i.e., International Development, International Relations, Public Relations, Economics, Politics.
- Evidence of sector-specific continuous professional development.
Experience
- Strong experience and track record in an advocacy or similar role.
- Experience in building strong relations and networking with key staff within various UN agencies, especially I/NGO, Forums, UN, OCHA meetings and with local ones.
- Collaborating in multi-national organisational problem solving, operations in complex organisations.
- Active participation with I/NGO Forums desirable.
- Understanding of UK political and media landscape.
Skills & Attributes
- Excellent communication and presentation skills.
- Excellent analytical and interpretive ability.
- Team player with a positive, can-do attitude; comfortable with continuously changing priorities in a fast-paced environment.
- Strong IT skills (programmes such as MS Office, Outlook and PowerPoint).
- Ability to balance multiple priorities in a fast-paced environment.
- Willingness to work variable hours, occasional weekends and evenings, and to travel both nationally and internationally.
Languages
- Strong written and spoken English
- Written and spoken Arabic (desirable)
Location
- This is a remote role but the successful candidate must be in London.
Benefits of joining us include:
- A salary of £40,000 to £44,000 per year depending on experience;
- 25 days’ holiday allowance + your birthday off + bank holidays;
- Matched pension contributions;
- Remote and flexible working arrangements possible;
- Opportunities for frequent travel within and outside the UK. AFH’s Head Office is in Manchester, most activities for the role are in London, and there will be opportunities to go on international deployment/field visits, where appropriate;
- Enhanced sick, maternity/paternity pay;
- Structured annual performance development review process, which informs annual salary reviews and involves training and development provision;
- EAP which includes access to free 24/7 helpline, counselling, and legal and financial advice;
- Hundreds of discounts and special offers, for shopping, dining out, joining a gym, and more;
- Annual away days/retreats involving training, teambuilding, outdoor and social activities;
- Subsidised sports and social activities.
This would be an ideal role for an Advocacy & Policy specialist who is passionate about AFH’s causes. We are looking to appoint this role ASAP and will be reviewing applications on a rolling basis, so for the best chance of success please apply today – we would love to hear from you.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Action For Humanity also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Design for Good
Design for Good (DfG) builds, trains and focuses a passionate global creative community to design direct and lasting impact for the United Nations’ Sustainable Development Goals. On a breadth and scale only possible through cross-company collaboration.
Your role
We are seeking a Senior Fundraising Leader to secure funding from diverse sources to support our program and initiatives. The ideal candidate has senior-level fundraising experience at an NGO, organisation, or charity, a strong and established network of executive relationships in major foundations, and a proven track record of identifying and closing deals in the range of 1-5 million USD. The fundraising leader will develop relationships with potential donors, identify fundraising opportunities, and manage the grant application process.
We seek someone who aligns with the DfG mission, has a passion for fundraising and can strategise and deliver new initiatives. The fundraiser will collaborate with program staff, and senior management to develop leads, compelling proposals and reports. The working environment is informal, team-oriented, and encourages individual input and development. Thereby supporting the execution of DfG’s impact driven program to improve life through design. This position reports to the Managing Director of Design for Good.
Key Responsibilities
· Relationship Management: Build and nurture relationships with current and prospective donors, program officers, and key stakeholders, serving as the main point of contact for grant inquiries, reporting, and communications.
· Research: Identify and explore funding opportunities from individuals, corporations, foundations, and other potential donors whose interests align with our programs. Regularly monitor donor databases and other sources for announcements and opportunities.
· Applications & Fundraising Development: Lead the creation of high-quality grant proposals and letters of inquiry in collaboration with program staff, ensuring they are compelling, well-structured, and tailored to donor priorities.
· Compliance and Reporting: Ensure all grants meet donor regulations, reporting requirements, and deadlines. Prepare and submit timely, accurate reports highlighting achievements, challenges, and financial impact.
· Monitoring and Evaluation: Track the success of fundraising efforts, monitor progress toward revenue goals, and use data analysis to identify trends and inform strategy, providing regular updates and insights.
· Events, Networking, and Representation: Organize fundraising events and oversee volunteer and partner teams. Build strong relationships with key stakeholders to foster collaboration and boost resource mobilization.
Key requirements
- Passion for DfG's mission to improve life through design
- Proven relationship-building and pipeline management skills
- Exceptional communication skills in English (additional languages welcome)
- Ability to work independently, and motivate colleagues and partners
- Strong attention to detail, organisation and adherence to deadlines.
- Comfortable working remotely with colleagues worldwide
Preferred skills and qualifications
- Senior-level fundraising experience at an NGO, organisation, or charity.
- Strong network with major foundations and global organisations
- Proven track record of identifying and closing deals in the range of 1-5 million USD
- Fundraising certification or equivalent qualification
- Bachelor’s degree in communications, business, public relations, or a related field
- Experience in international culture, creativity, or sustainability fields
Compensation
Salary and performance-based payment is dependent on skill set, experience and education
Design for Good builds, trains and focuses a passionate global creative community to design direct and lasting impact for the United Nations’ SDGs.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have a job vacancy for a Dementia Specialist to join Shine as the Normal Pressure Hydrocephalus (NPH) / Dementia Coordinator.
Shine has a membership of over 14,000 members living with Spina Bifida and/or Hydrocephalus and associated conditions and over 6,500 associated members.
In the last year we have seen a 25% increase in members who are living with Normal Pressure Hydrocephalus (NPH) across England, Wales and Northern Ireland. There are currently just over 600 members with NPH, plus their carers registered, but we are expecting this to continue to rise as awareness and diagnosis of the condition grows.
We are looking for an experienced, skilled, organised and dedicated new staff member to join Shine’s Services team to develop and lead our new NPH service.
Purpose of Job
To be the Dementia specialist for Shine.
To provide the foundations for improved health, social and emotional outcomes for adults living with NPH/Dementia and to support their families/carers.
Shine will offer you:
• A competitive salary
• 35 hour working week
• 25 days annual leave plus additional discretionary leave between Christmas and New Year
• Opportunity to purchase additional annual leave
• Additional annual leave due to length of service
• Defined contribution pension
• Life Assurance cover
• Support to learn and develop
Please see the full Job Description and Person Specification and Introduction to the NPH Coordinator Role below and on our website.
If you would like to have a chat about the role in more detail or have any questions, please give us a call and ask to speak to our CEO, Kate Steele.
Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.
To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.
*Please note applications without a supporting statement will not be accepted*
Closing date: 11pm Wednesday 16th October 2024
Interviews: Tuesday 29th October 2024 at our Head office in Peterborough
Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.
Providing specialist advice and support for spina bifida and hydrocephalus
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff.
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing support, information and referral on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 22.5 hours a week. The hours are fixed covering a rolling 24/7 rota, working 7.5 hours, 3 days a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday, Wednesday & Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota of:
Week 1 of rolling rota: Monday 3pm-11pm, Tuesday 11am-7pm & Thursday 3pm-11pm
Week 2 of rolling rota: Thursday, Friday & Saturday 7am-3pm
Week 3 of rolling rota: Tuesday, Wednesday & Thursday 11pm-7am
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing support, information and referrals on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We have an exciting opportunity for Helpline Advisors to join the growing National Contact Centre team in Cardiff, working 20 hours a week. The hours are fixed, covering Monday to Friday 5pm to 9pm.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday, Wednesday & Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed hours of Monday to Friday 5pm to 9pm.
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing support, information and referrals on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 22.5 hours a week. The hours are fixed covering a rolling 24/7 rota, working 7.5 hours, 3 days a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday, Wednesday & Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota of:
Week 1 of rolling rota: Monday, Tuesday & Wednesday 7am-3pm
Week 2 of rolling rota: Tuesday 7am-3pm, Saturday & Sunday 11pm-7am
Week 3 of rolling rota: Monday 11pm-7am, Thursday 10am-6pm & Sunday 7am-3pm
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing support, information and referrals on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.