Programme Officer Jobs

The Housing Advice Practitioner will by providing tailored advice and guidance through mainly remote online or phone support, as well as in person housing advice at a weekly housing advice surgery in the community. The role will include advocacy, coordination with legal services, workshops, and ensuring sustained support for families. 

This new Information and Advice Support Service is established to a) provide a light touch swift response service for less complex housing issues; and b) develop mechanisms for the early identification of emerging housing problems. 

About the role  

We are looking for an experienced, motivated and compassionate support worker to deliver housing advice and practical support to individuals and families. This role involves responding to enquiries, conducting housing surgeries, and running workshops to empower clients with the knowledge and skills to address their housing-related issues. The successful candidate will work with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. In this role, you will be working in partnership with community organisations and the council to coordinate tailored support for each client to address their housing issues. The objective of the programme is to provide advice and support to clients who have problems related to their housing and to improve wellbeing and awareness of tenancy rights and housing polices.

About you  

You will have experience of working with individuals with complex needs. You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change. You will have excellent interpersonal and communication skills, knowledge of housing policies and tenants' rights, experience of delivering holistic support, be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity, and inclusion in all aspects of work. To work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively.  

About Kineara  

Kineara is a unique community interest company and Charity that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.   

Job Title: JOB SHARE/PART TIME, On-call Out-of-Hours Support Officer for a Safe House for ESEA Women

Duration: Fixed term until 31 March 2025

Location: London (must be able to travel to E1)

Working Hours: Part-time; maximum of 20 working hours per week (actual working hours; call out to work)

On-Call Hours: Weekdays: 5:30 pm to 9:30 am; Weekends: 5:30 pm on Friday to 9:30 am on Monday

Salary:

- On-call fixed rate weekdays: £50 per shift; Weekends: £200 per shift (This will be paid on top of the working hours payment.)

- Working rate: £15 per hour (minimum payment of 2 hours)

Reporting to: Safe House Project Manager

Job Purpose:

The On-call Out-of-Hours (OOH) Support Officer will provide vital support during evenings, weekends, and holidays to women survivors of domestic violence, particularly migrant women from East and Southeast Asian (ESEA) communities. This role is key to ensuring the safety and well-being of residents in the safe accommodation, providing immediate support in crisis situations, and maintaining the quality of care outside regular office hours.

Main Responsibilities:

 · Provide reassurance and immediate, out-of-hours support to the women residing in the safe accommodation, responding to crisis situations, emotional distress, and safety concerns.

· Work closely with the Safe Accommodation Project Manager and other team members to ensure seamless handover and continuity of care between regular and out-of-hours services.

· Maintain accurate and detailed records of all interactions and incidents that occur during OOH shifts, ensuring that all relevant information is communicated to the day team.

· Support the women in accessing emergency services, legal assistance, and other resources as needed during OOH hours.

· Ensure safeguarding practices are followed, reporting any concerns to the Safeguarding Lead promptly.

· Participate in regular team meetings and training sessions to stay informed about best practices, organisational policies, and updates related to the service.

· Collaborate with partner organisations, emergency services, and other relevant bodies to provide comprehensive support to the women during OOH hours.

· Perform other reasonable tasks as requested by the Safe Accommodation Project Manager, VAWG Programme Manager, or other senior staff.

Person Specification:

· Experience in providing support to women survivors of domestic violence, particularly in an out-of-hours or crisis response capacity

· Strong understanding of safeguarding practices and procedures, with experience handling sensitive and confidential information

· Excellent communication and interpersonal skills, with the ability to provide empathetic and non-judgmental support to individuals in distress

· Ability to work independently and make informed decisions in high-pressure situations.

· Familiarity with the challenges faced by migrant communities, particularly ESEA women, in accessing support services

· Experience in maintaining accurate records and reporting on service delivery.

· Has basic first-aid training

Skills and Experience: 

· Fluent in at least one East and Southeast Asian language

· Experience working in the charity sector or with migrant communities

· Experience in working with or within safe accommodation settings or emergency out-of- hours background

· Has a Valid DBS Certificate

· Has training in IDVA and safeguarding adults

Application Process:

Please submit your CV/Resume along with a cover letter (no more than two A4 pages) outlining why you’re interested in the role, and how you meet the skills and experience (please give examples) we’re looking for.

Please provide names for two references that can validate your experience in a role that has safeguarding responsibilities including their contact details, with one being your current or most recent employer. Note that any applications that are not supported by a cover letter that demonstrate the skills and experience we are looking for will not be shortlisted for interview.

This role requires applicants to demonstrate their right to work in the UK. All successful candidates will require an Enhanced Disclosure Barring Service (DBS) certificate as part of the clearance process before commencing the role.

We are seeking an experienced and energetic finance professional to join St Margaret’s House (SMH). As Finance Manager, you will work independently to lead SMH’s day-to-day financial operations including budgeting, financial reporting and compliance, while also providing strategic insights to guide the charity’s long-term financial planning. You will report directly to the Executive Director (Co-CEO).

You will join an ambitious, values-led organisation that has a newly appointed leadership team in place, a highly skilled, dynamic multi-disciplinary staff team, network of volunteers, all supported by a motivated and engaged Board of Trustees.

SMH delivers a broad range of activities. An arts and wellbeing programme is delivered by a team of freelance practitioners, a busy café staffed by kitchen and front of house teams, a thriving charity shop, and multiple properties that are let to other organisations that provide their own services that support our community. SMH’s Finance Manager will be responsible for financial processes across all these areas of the charity’s activity.

SMH is looking for someone with a strong background in finance, ideally within the charity or non-profit sector, who is passionate about making a difference.

About Woman’s Trust

Domestic abuse has blighted women’s lives throughout history. We’ve been helping women in London recover from its effects since 1996. Our specialist counselling transforms the mental health and wellbeing of women who have suffered physical, emotional or sexual abuse, financial exploitation or coercive control, and we have assisted well over 15,000 people to date. Add your skills to our closely-knit all-female team and you can help thousands more on the road to recovery.

About the role

This is a newly created position at Woman’s Trust, reflecting the critical need for impactful insights and evaluation of our services. The Data Insights Manager will lead, motivate, and develop an efficient and dynamic insights team and will strategically work with the Service Delivery team to turn the data collected by Woman’s Trust into actionable insights, so that we can better support the women accessing our services.

This role will be responsible for the smooth running and development of reporting and analysis tools across Woman’s Trust, so that staff can use our internal service data to inform their ongoing work and decision making.

To ensure that Woman’s Trust is feeding data learnings into our organisational development and service reviews, the Data Insight Manager will ensure the team are asking the right questions, pick out trends in the data with distinct themes, challenge our staff to collect and report accurate data and help to evolve our data practices. The Data Insight Manager will create ways in which Woman’s Trust can utilise its data to improve and expand our services as well as undertaking relevant ad hoc research projects, both internal and external, to ensure Woman’s Trust is seen as a leader in its field in producing sector relevant reports, presentations and papers.

The Data Insight Manager will take ownership of concisely communicating insights from our data and research to both internal and external stakeholders in innovative and engaging ways. The role will deliver on Woman’s Trust’s strategic priorities with regards to service contracts, data, monitoring and evaluation. You will not only mentor and develop capacity within your own team but act as a data advocate, enhancing the relationship between the front-line workers Woman’s Trust’s work and the staff managing the contractual obligations.

Hours: Part-time, 28 hours per week (4 days).

Location: Based at Woman’s Trust’s office, Paddington, NW1/hybrid working.

Benefits 

• Flexible working
• 25 days' holiday (up to 5 days' maximum accrued after 5 year of service)
• Cycle to work scheme
• 3% pension contribution
• Employee Assistance Program (EAP)

The application pack including the job description and person specification can be downloaded below or from our website. 

To apply, please send your CV and a personal statement. 

In your email, please provide us with the details of two referees. We require their name, contact information (including email), and relationship to you. One of these should be from a current or previous employer. Referees will not be contacted until an offer of employment is made.

Closing date: 23:59 on 7th January 2025, however applications will be processed on a regular basis and successful candidates will be invited to an interview. 

Interviews will be held w/c 13th January 2025.

This post is open to female applicants only – the Equality Act 2010 pursuant to Schedule 9, Part 1 applies.

We are looking for an early career fundraising professional to build on the recent fundraising successes of Everyone’s Invited. This role is a unique opportunity for a driven and ambitious individual to leave their mark on Everyone’s Invited and the sector. As part of our small team, you will be given the opportunity to work closely with the CEO and own a number of key processes and fundraising streams. You will be able to gain further experience in all elements of fundraising and financial management, all while working in a supportive and dynamic environment. 

NOTE: the application deadline has been extended until the 8th of January.

Please refer to the Job Description attached for the full details of the role. 

Who we are looking for: 

Essential:

• 2+ years of experience in a fundraising role in the non-profit sector

• Comfortable with sensitive content to do with rape culture

• Strong track record of managing funding relationships and achieving financial targets, alone or as part of a team 

• Excellent communication skills, particularly in persuasive writing and interpersonal relations

• Strong background in strategic planning, budgeting, and performance monitoring

• Organisational abilities with a keen attention to detail

• Ability to shift priorities quickly and problem-solve effectively

Desirable:

• Experience working in a small charity and spearheading/contributing to a range of processes across funding streams

• Experience managing large grants valued over £200,000+ 

• Knowledge of restricted grant management and reporting

• Proven experience of securing repeat support from extant standing donors

• Experience of monitoring and evaluation within a non-profit programmes context/experience of social science research in a university setting

• Experience with CRM software 

Note: We encourage all interested applicants to apply even if they don’t meet all criteria in the person specification

Timeline: 

Deadline for applications: 8th of January, 23:59pm GMT

First interviews (online): w/c 13th of January 2024

Second interviews (in-person): w/c 20th of January 2024

Reporting to the Chief Executive Officer, the Young Lives Consortium, 16-25 Community Builder you will be responsible for developing, implementing, delivering and evaluating a Project Plan which achieves the objectives of the funders to Grow, Integrate and Consolidate Community Provision that will enhance the emotional resilience and mental health for 16–25-year-olds in the Wakefield District.

Supporting a network of organisations across the district and a range of partnerships so that organisations can take advantage of new opportunities and contracts.

The role will contribute to organisational growth, sustainability of organisations, integrated provision and development of effective services to meet local needs. Key Objectives will include:

1. Supporting organisational growth through a strategic approach, communication and consultation with appropriate boards and their organisations.

2. Supporting and encouraging community leaders and professionals in a range of different settings by reaching out to providing tailored development support, sharing our resources, assets and areas of best practice, focusing on the strengths and assets within our communities, by developing and working in partnership approach.

3. The identification of the existing skills, assets, knowledge and talents available within our community members, as well as our community partners, community anchors, community groups and Hubs who work with and support 16–25-Year-Old Young People in the Wakefield District.

4. Working within the Community to support with the identification of key gaps in provision and services, by working together to provide integrated and joined up services and use of shared evaluation and information gathering.

5. Working within the Community to engage, consult and empower those involved with this age group, through equal partnerships between young people, clubs, groups and social networks and the institutions that serve them. Working as a community weaver, intent on bringing the community together relationship by relationship, strength by strength to improve emotional wellbeing and mental health of young people in the district, based on the existing skills and assets and working to successfully fill the identified gaps.

Please check out the attached Job Spec for further details on this role, our organisation and the application process.

About This Job

Join Cadet Digital Service as our Quality Assurance Engineer and play a pivotal role in ensuring the UK’s Cadet Forces MIS and associated web apps are maintained to an exceptional standard. We are looking for a dedicated and detail-oriented Quality Assurance (QA) Engineer to join our Agile Delivery team. If you are passionate about ensuring the highest quality implementation and delivery of web applications and have a proven track record in both manual and automated testing, we’d love to hear from you!

Essential Skills

· Proven experience in manual testing of web applications.

· Solid understanding of SDLC, Agile, and SCRUM methodologies.

· Good general education with evidence of continuing personal and professional development

· Experience with test management and bug tracking tools. (e.g. Azure DevOps or JIRA).

· Strong ability to analyse testing outcomes, identify root causes of issues, and work collaboratively to find effective solutions.

· Excellent verbal and written communication skills to convey testing results, issues, and recommendations

Willingness to learn new tools, adapt to changing technologies, and continuously improve testing methods.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hrs on Sunday 5th January 2025.

Interviews will be held (virtually) during the week commencing Monday 13th January 2025.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Heard is a multi-award-winning charity seeking an experienced finance manager to join our team.

For 15 years, we’ve inspired content and communication that shift public perspectives and promote action on issues such as poverty, climate change, migration, domestic abuse, and more.

The finance manager role will be pivotal in ensuring our financial health and supporting our mission. We’re looking for someone with strong management accountancy skills and charity sector experience to oversee budgets and forecasting, ensure robust financial systems, and maintain exceptional management accounts.

You’ll work closely with our ceo, executive team, and programme leads whilst being supported by the operations and finance coordinator. Additional support from a part-time bookkeeper can be discussed.

If this sounds like the opportunity for you, apply now to help Heard continue changing hearts and minds!

Overview

• Job type: 0.6 - 0.8 FTE (i.e. equivalent of three or up to four days a week, flexible for the right candidate)

• Location: Optional - remote, hybrid, or office-based

• Staff benefits: 7.5% pension contribution and salary sacrifice scheme | 30 days holiday (pro rata) plus bank holidays, a day off on your birthday, quarterly development days & days off between Christmas and New Year | mentoring scheme | annual training budget | hybrid working

• Salary/Pay: £38,560 - £44,630 pro rata (dependent on experience)

• Reports to: CEO

How to apply: Complete the application form via our website. You’ll need to have or set up a Google account, be asked to submit a CV, and answer a few short application questions.

Please see the job pack for full details.

Job Title: Individual Giving Manager – VAC120

Working Hours: 37.5 hours per week

Salary: up to £40,000 per annum

Contract: Permanent

Deadline: Monday, 13 January 2025

Telephone Screening: 17- 20 January 2025

Interviews to take place: Wednesday, 29 January 2025

Location: Leeds with the option to work from home.

Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees?  Do you have previous experience working within Fundraising and have strategic skills? If so, we want to speak to you!

Leeds Hospitals Charity

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing.

People are central to everything we do at the Charity.  Our home city of Leeds is multicultural, and we embrace its diversity. Difference is to be celebrated, it inspires innovation and makes us stronger. For us equality, diversity, and inclusion are fundamental principles. They underpin our goal to support the communities of the hospitals in Leeds.

The Role

Reporting to the Head of Individual Giving, this role will help the charity to grow unrestricted income from individuals – including regular giving, giving in appreciation, mid value giving and appeals. You will lead on plans to grow our Individual Giving supporter base, uplifting donor gifts and providing excellent supporter experience to increase retention rates through the loyalty and commitment of donors.

The person will:

· Directly manage an Individual Giving Officer.

· Manage and identify growth opportunities for key individual giving income streams including appeals, regular giving, mid value giving, supporter newsletters, digital giving and appreciation of care donations. 

· Write engaging, impactful copy to engage and motivate donors and potential new donors.

· Work with the Supporter Journeys Officer to plan, introduce and evaluate integrated supporter journeys to grow loyalty and commitment.

· Produce detailed reports on campaign performance and monitor against past performance and planned expectations.

The successful candidate will have:

· Ideally you will have 3-4 years’ experience in a similar individual giving role.

· Previous line management experience, including conducting 1-1s and appraisals.

· An understanding of charity law, GDPR, data protection, PECR and the code of fundraising practice.

· Be a natural storyteller, able to demonstrate impact of support to encourage donations and increase retention.

· Previous experience of full campaign management including briefing agencies, sourcing content, managing data, copy development, proofing, briefing stakeholders, developing campaign analysis and reporting, managing budgets.

· Experience of using a CRM database and working with data teams to update key information, segment audiences and interpret results.

Benefits:

· 27 days holiday a year plus bank holidays with the option to buy additional holiday.

· Flexible and Hybrid Working

· Volunteering Days

· Unlimited access to our online Learning & Development Portal

· Line Management Training Programme

· Pension scheme- 5% employer contribution

· Annual pay review

· Health & Wellbeing support including:

o access to an Employee Assistance Programmes and trained Mental Health First Aiders

· Life Insurance Protection

· Cyclescheme

· Car Lease Scheme

· NHS Blue Light Card and Discounts.

As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.

Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity. If your application is selected to continue in the interview process, a member of our HR Team will be in contact with you before the scheduled interview date.

The Corporate Partnerships Manager is a new role at Curve. The successful individual will build on our existing corporate fundraising activity by researching prospective corporate supporters; securing new partnerships; and retaining existing sponsors and donors. The successful individual will join a small and vibrant fundraising team with ambitious plans to create a step-change across all areas of fundraising over the next three years. 

We want to attract applicants with a track record of success in corporate fundraising and outstanding networking skills who are keen to get their teeth into a new challenge. We are happy to consider flexible and/or some remote working for the right candidate. This is an 18-month contract initially, with a view to making the role permanent. Due to the nature of the role, the successful individual will have a flexible approach to working, including the ability to work some unsociable hours (for which as much advance notice as possible will be given).

We want to employ passionate, hard-working people. If this is you, please consider applying to join the team. Even if you don’t meet all the criteria in the person specification, we want to hear from you.

Are you passionate about challenging poverty and inequality? Do you have the ambition and drive to make a difference as a key senior leader at Toynbee Hall, a charity that for over 130 years has been the pioneer for social action and change, championing a fairer future for everyone in the heart of East London and beyond?

Most importantly, can you convince others of the value of our work, and secure the investment and support we need to help people and communities change their futures for the better?

If your answer is yes, Toynbee Hall is looking for an experienced, proactive Trusts and Grants Manager to join our diverse team.

This exciting role offers a superb opportunity for a dynamic fundraiser to lead and develop this crucial income stream. With exceptional relationship management and written skills, and proven experience of raising six-figure plus grants, you will manage strategic relationships with trusts, grant makers and statutory funders, maximising income to help combat the causes and impact of poverty – and to inspire the next generation of social activists

Key Responsibilities

Donor management

• Write tailored, inspirational applications and project reports addressing grant-making priorities or requirements as specified
• Create and maintain a schedule of approaches to new, lapsed, and existing funders; developing, writing, and delivering creative and engaging proposals in line with the objectives and criteria of each funder
• Work collaboratively across teams and areas of operation identifying new funding opportunities, reporting on impact and evaluation
• Develop and implement a programme and methodology of approaches to small, medium and large trusts
• Work toward an agreed annual work plan meeting targets and milestones; prioritising workload and planning activity.

Identifying funding opportunities to ensure that our charity broadens awareness of and funding for our vital work

• Identify and research a comprehensive pipeline of realistic funding opportunities including trusts and corporate foundations
• Maintain a broad knowledge of the organisation’s funding needs
• Liaise closely with senior managers and teams to plan and develop the strongest possible proposals
• Approach funders, develop and maintain new relationships and access new fundraising opportunities
• Regularly research new opportunities via cold trusts

Developing strong relationships with funders

• Develop and maintain stewardship plans to keep all funders engaged with the impact of their support, including managing visits
• Report to key funders on progress, expenditure, and future plans
• Working with delivery and management staff to ensure that funder objectives and monitoring requirements are met
• Maintain accurate records and information about funders on Raiser’s Edge NXT and in communication with the finance team
• Identify and initiate opportunities for funders to engage with Toynbee Hall beyond their funded project

Strategic

•  Plan and deliver individual fundraising projects; developing new fundraising ideas and engaging internal and external stakeholders to deliver them
• Work with Head of Fundraising to report and forecast progress against established targets for income, research, and relationship development
• Stay informed of developments and trends in fundraising by monitoring sector news and networking with appropriate organisations
• Work with Executive team and CEO (Chief Executive Officer) to leverage their contacts and expertise

Team responsibility

• Develop and maintain mutually supportive internal relationships with project teams, finance, monitoring and senior management
• Work in line with the Institute of Fundraising’s Code of Practice, Fundraising Regulator
  and GDPR, fulfilling any additional legal requirements related to this function of fundraising 

• Take responsibility for your personal development and seek out opportunities for support and development

Please download the full Job Description for more details.

We are looking to appoint an exceptional person to join our team of six Strategic Partnership Advisors across England. In this role you will support key partners, including Active Partnerships, National Governing Bodies of sport, local authorities and leisure providers to become more effective in their role of enabling more disabled people to be active.

We're seeking a dynamic individual who can mobilise Christians to respond to some of the most pressing humanitarian crises in our world today. This is a new role at Medair UK as we look to broaden and strengthen our engagement with churches across the UK. It's an exciting time to join as we have new partnerships with national church networks commencing. 

Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope.

We're looking for someone with a proven track-record of developing and delivering meaningful partnerships with local churches and national networks. You will need to be a relational leader, an effective communicator and a self-starter able to kick-off new initiatives. Ideally you will being first-hand experience of working within a church, a keen understanding of the UK church landscape, and a strong personal network.

This new role presents an opportunity for someone to shape strategy, initiate new activities and be a public voice to this growing network in the UK. You will be a senior and integral part of Medair UK. Through your actions you will inspire churches and Christian audiences to give, pray and even go, working with Medair in our Country Teams. You will enable support for the life-saving work Medair delivers to some of the world’s most vulnerable people by leading our relationships with Churches across the UK.  

The role is being advertised as full time, however we are open to part-time working for the right candidate. We are a hybrid team, based out of our office in Kennington, London, with most of the team being in the office once or twice a week. There is a genuine occupational requirement for the holder of this Medair UK leadership position to be a committed Christian. 

Key Activity Areas  

External Engagement & Relationship Building  

• Lead on our external engagement with churches across the UK, growing the number of churches engaging in the mission of Medair through giving, prayer and awareness raising.

• Develop strategies for raising awareness, creating connections and establishing relationships with an increasing number of new churches with a bias towards those with a younger congregation.

• Collaborate with the Medair UK Director, Trustees and Senior Leadership across Medair in the relationships they hold and can grow.

• Steward relationships with caseload of Churches through effective communication, timely reports and creative touchpoints so that depth of relationship is established with churches that have donated, prayed and engaged with the mission of Medair.

• Work towards an agreed income target each year of churches that are giving towards emergency appeals and contributing unrestricted funds towards our work.

• Deliver Medair’s presence at Christian events including the oversight of volunteers, speakers and staff to maximize our presence at these opportunities.

• Cultivate regular speaking opportunities for yourself and the wider team to deliver in churches, prayer networks and regional gatherings introducing people to the mission of Medair and equipping people to pray for those in crises.

Resource Development & Volunteer Management  

• Strengthen Medair UK’s engagement with churches by developing profile raising resources and ensuring all fundraising appeals are designed and delivered to maximise church take-up.

• Oversee the delivery of our monthly prayer email, and ad-hoc prayer resources, as well as working collaboratively with colleagues in Medair UK and the wider group to commission resources that will engage Christian audiences.

• With the support of the Engagement Support Officer co-ordinate all requests for speakers in churches ensuring that a staff member or alumni, is available and well briefed ahead of time.

• Oversee the management the Medair UK alumni network – developing events, online and in-person, personal touchpoints and communications that will encourage this warm audience to keep enthused about Medair and growing our awareness in there networks.

Church Management  

• Manage the related tasks of the Engagement Support Officer whose role is split with 60% on Trusts and Foundations, and 40% on Churches and Alumni. This is matrix-management as the Engagement Support Officer is line managed by the Grants Manager.

• Oversee the receipting and acknowledgement of all financial support from churches, using creative ways to thank and steward churches and supporters who generously donate.

• Maintain an up-to-date and accurate record of church relationships on our CRM (salesforce), monitoring engagement events, income targets, key contacts and audience growth.

Internal Liaison  

• Liaise with Medair’s Heads of Country Programmes, Country Directors and Communications Officers in order to gather information and data for the purposes of applying and reporting to funders. 

• Foster dynamic and mutually beneficial relationships with colleagues across Medair International and the Affiliate Offices, readily sharing engagement products, resources and generously collaborating when there are international opportunities.

12-month fixed term contract with the possibility to extend depending on funding secured.

This position is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010, due to the nature of the role and the needs of the survivors we support.

About Us

We are a small, dedicated local charity committed to supporting survivors of childhood sexual abuse. Our mission is to provide free and inclusive, counselling, support services and outreach to empower female survivors’ recovery from the trauma of childhood sexual abuse.

We are based in Leicester, and this role will require the post holder to be primarily office based. (There is some flexibility to work from home occasionally). The schedule for this role is flexible and can be agreed to fit with existing commitments.

Role Overview

As the Operations Manager, you will be at the heart of ensuring the smooth and efficient functioning of our charity's day-to-day operations. This role is integral to maintaining the flow of our work, enabling the team to deliver on our mission of supporting survivors of childhood sexual abuse.

In a small charity, flexibility is key—no two days are ever the same. You will find yourself involved in a diverse range of tasks, from streamlining processes and managing resources to coordinating team activities and tackling unforeseen challenges. This variety demands a proactive approach and a problem-solving mindset, as you will often need to think creatively to overcome obstacles and find effective solutions.

A key strategic aim for 2025 is to diversify our income, working closely with the CEO, you will develop and implement innovative alternative income generation programmes to help support the future of the organisation, therefore project management experience would be an advantage. This role is funded for 12 months by a grant with specific outcome targets, so you’ll need to be able to hit the ground running and learn quickly, but don’t worry you’ll be fully supported.

This role offers a unique opportunity to develop and refine a broad spectrum of skills in a supportive and purpose-driven environment.

If you are resourceful, adaptable, and passionate about making a difference, this role will allow you to thrive while contributing to an organisation with an important mission.

Key Responsibilities

• Oversee the day-to-day operations of the office.

• Support staff and volunteers, providing assistance where necessary.

• Work with the CEO to fundraise and develop new streams of income.

• Maintain up-to-date records and support governance processes.
• Support with maintenance and the management of health and safety of the building.

• Work closely with the CEO to implement strategic actions.
• Monitor progress towards operational objectives and report regularly to the CEO.
• Support partnership development with external stakeholders.

Person Specification

Desirable Skills and Experience

We believe that finding the right person is the most important thing for this role. If you don’t meet all the requirements but feel you have the skills, passion, and drive to make a difference, we strongly encourage you to apply.

• Experience in managing operations, ideally within a charity or small organisation.
• Strong organisational and time-management skills, with an ability to prioritise tasks effectively.
• Highly proficiency in using digital tools, such as project management software or databases.

• Experience working with or managing volunteers.
• Familiarity with trauma-informed practices.
• Experience in supporting fundraising or donor engagement activities.
• Basic finance and accounting skills.

Key Relationships

• Internal: CEO, staff, and volunteers.
• External: Funders, service providers, and partners (as needed).

What We Offer

• Flexible working arrangements.
• The opportunity to make a meaningful impact within a supportive and purpose-driven team.
• Ongoing professional development opportunities.